Send text messages in Amazon Connect by integrating Amazon Pinpoint

Post Syndicated from Brent Meyer original https://aws.amazon.com/blogs/messaging-and-targeting/send-text-messages-in-amazon-connect-by-integrating-amazon-pinpoint/

Because Amazon Pinpoint is a member of the AWS family, you can integrate it seamlessly with other AWS services. In the past, this blog has looked at the process of integrating Amazon Pinpoint with Amazon Comprehend and Amazon Redshift.

Earlier this week, Michael Woodward, a Solution Architect here at AWS, published a blog post about integrating Amazon Pinpoint with Amazon Connect, our cloud-based contact center service.

Integrating Amazon Pinpoint into Amazon Connect lets you expand the capabilities of your call center systems in several interesting ways. For example, you can use Amazon Pinpoint to send more information after a call ends, or to send a link to an after-call survey.

To learn more about this solution, see Michael’s post on the AWS Contact Center blog.