Package handlers who work on FedEx Ground loading docks load and unload 8.5 million packages a day. The volume and the physical nature of the work make it a tough job—tougher than many new hires realize until they do it. Some quit almost immediately, according to Denise Abbott, FedEx Ground’s vice president of human resources.
So, when FedEx Corp.’s truck package delivery division evaluated how best to incorporate virtual reality into employee training, teaching newly hired package handlers what to expect on the job and how to stay safe doing it quickly rose to the top of the list.
“It allows us to bring an immersive learning technology into the classroom so people can practice before they step foot on a dock,” said Jefferson Welch, human resource director for FedEx Ground University, the division’s training arm. He and Abbott talked about the company’s foray into VR-based training during a presentation at the recent HR Technology Conference in Las Vegas.