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	<title>Rafael Ribeiro, Moe Haidar &#8211; Noise</title>
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		<title>Automating IT support with AI: How Nexthink uses OpenSearch Service to power self-service issue resolution</title>
		<link>https://noise.getoto.net/2026/06/22/automating-it-support-with-ai-how-nexthink-uses-opensearch-service-to-power-self-service-issue-resolution/</link>
		
		<dc:creator><![CDATA[Rafael Ribeiro, Moe Haidar]]></dc:creator>
		<pubDate>Mon, 22 Jun 2026 16:25:40 +0000</pubDate>
				<category><![CDATA[Amazon Bedrock]]></category>
		<category><![CDATA[Amazon OpenSearch Service]]></category>
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					<description><![CDATA[In this post, we explore how Nexthink combined Amazon OpenSearch Service vector search, Amazon Bedrock, and infrastructure as code to power the Spark agent’s retrieval layer.]]></description>
		
		
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