All posts by Roderick Bauer

Your Hard Drive Crashed — Get Working Again Fast with Backblaze

Post Syndicated from Roderick Bauer original

holding a hard drive and diagnostic tools
The worst thing for a computer user has happened. The hard drive on your computer crashed, or your computer is lost or completely unusable.

Fortunately, you’re a Backblaze customer with a current backup in the cloud. That’s great. The challenge is that you’ve got a presentation to make in just 48 hours and the document and materials you need for the presentation were on the hard drive that crashed.

Relax. Backblaze has your data (and your back). The question is, how do you get what you need to make that presentation deadline?

Here are some strategies you could use.

One — The first approach is to get back the presentation file and materials you need to meet your presentation deadline as quickly as possible. You can use another computer (maybe even your smartphone) to make that presentation.

Two — The second approach is to get your computer (or a new computer, if necessary) working again and restore all the files from your Backblaze backup.

Let’s start with Option One, which gets you back to work with just the files you need now as quickly as possible.

Option One — You’ve Got a Deadline and Just Need Your Files

Getting Back to Work Immediately

You want to get your computer working again as soon as possible, but perhaps your top priority is getting access to the files you need for your presentation. The computer can wait.

Find a Computer to Use

First of all. You’re going to need a computer to use. If you have another computer handy, you’re all set. If you don’t, you’re going to need one. Here are some ideas on where to find one:

  • Family and Friends
  • Work
  • Neighbors
  • Local library
  • Local school
  • Community or religious organization
  • Local computer shop
  • Online store

Laptop computer

If you have a smartphone that you can use to give your presentation or to print materials, that’s great. With the Backblaze app for iOS and Android, you can download files directly from your Backblaze account to your smartphone. You also have the option with your smartphone to email or share files from your Backblaze backup so you can use them elsewhere.

Laptop with smartphone

Download The File(s) You Need

Once you have the computer, you need to connect to your Backblaze backup through a web browser or the Backblaze smartphone app.

Backblaze Web Admin

Sign into your Backblaze account. You can download the files directly or use the share link to share files with yourself or someone else.

If you need step-by-step instructions on retrieving your files, see Restore the Files to the Drive section below. You also can find help at

Smartphone App

If you have an iOS or Android smartphone, you can use the Backblaze app and retrieve the files you need. You then could view the file on your phone, use a smartphone app with the file, or email it to yourself or someone else.

Backblaze Smartphone app (iOS)

Backblaze Smartphone app (iOS)

Using one of the approaches above, you got your files back in time for your presentation. Way to go!

Now, the next step is to get the computer with the bad drive running again and restore all your files, or, if that computer is no longer usable, restore your Backblaze backup to a new computer.

Option Two — You Need a Working Computer Again

Getting the Computer with the Failed Drive Running Again (or a New Computer)

If the computer with the failed drive can’t be saved, then you’re going to need a new computer. A new computer likely will come with the operating system installed and ready to boot. If you’ve got a running computer and are ready to restore your files from Backblaze, you can skip forward to Restore the Files to the Drive.

If you need to replace the hard drive in your computer before you restore your files, you can continue reading.

Buy a New Hard Drive to Replace the Failed Drive

The hard drive is gone, so you’re going to need a new drive. If you have a computer or electronics store nearby, you could get one there. Another choice is to order a drive online and pay for one or two-day delivery. You have a few choices:

  1. Buy a hard drive of the same type and size you had
  2. Upgrade to a drive with more capacity
  3. Upgrade to an SSD. SSDs cost more but they are faster, more reliable, and less susceptible to jolts, magnetic fields, and other hazards that can affect a drive. Otherwise, they work the same as a hard disk drive (HDD) and most likely will work with the same connector.

Hard Disk Drive (HDD)Solid State Drive (SSD)

Hard Disk Drive (HDD)

Solid State Drive (SSD)

Be sure that the drive dimensions are compatible with where you’re going to install the drive in your computer, and the drive connector is compatible with your computer system (SATA, PCIe, etc.) Here’s some help.

Install the Drive

If you’re handy with computers, you can install the drive yourself. It’s not hard, and there are numerous videos on YouTube and elsewhere on how to do this. Just be sure to note how everything was connected so you can get everything connected and put back together correctly. Also, be sure that you discharge any static electricity from your body by touching something metallic before you handle anything inside the computer. If all this sounds like too much to handle, find a friend or a local computer store to help you.

Note:  If the drive that failed is a boot drive for your operating system (either Macintosh or Windows), you need to make sure that the drive is bootable and has the operating system files on it. You may need to reinstall from an operating system source disk or install files.

Restore the Files to the Drive

To start, you will need to sign in to the Backblaze website with your registered email address and password. Visit to login.

Sign In to Your Backblaze Account

Selecting the Backup

Once logged in, you will be brought to the account Overview page. On this page, all of the computers registered for backup under your account are shown with some basic information about each. Select the backup from which you wish to restore data by using the appropriate “Restore” button.

Screenshot of Admin for Selecting the Type of Restore

Selecting the Type of Restore

Backblaze offers three different ways in which you can receive your restore data: downloadable ZIP file, USB flash drive, or USB hard drive. The downloadable ZIP restore option will create a ZIP file of the files you request that is made available for download for 7 days. ZIP restores do not have any additional cost and are a great option for individual files or small sets of data.

Depending on the speed of your internet connection to the Backblaze data center, downloadable restores may not always be the best option for restoring very large amounts of data. ZIP restores are limited to 500 GB per request and a maximum of 5 active requests can be submitted under a single account at any given time.

USB flash and hard drive restores are built with the data you request and then shipped to an address of your choosing via FedEx Overnight or FedEx Priority International. USB flash restores cost $99 and can contain up to 128 GB (110,000 MB of data) and USB hard drive restores cost $189 and can contain up to 4TB max (3,500,000 MB of data). Both include the cost of shipping.

You can return the ZIP drive within 30 days for a full refund with our Restore Return Refund Program, effectively making the process of restoring free, even with a shipped USB drive.

Screenshot of Admin for Selecting the Backup

Selecting Files for Restore

Using the left hand file viewer, navigate to the location of the files you wish to restore. You can use the disclosure triangles to see subfolders. Clicking on a folder name will display the folder’s files in the right hand file viewer. If you are attempting to restore files that have been deleted or are otherwise missing or files from a failed or disconnected secondary or external hard drive, you may need to change the time frame parameters.

Put checkmarks next to disks, files or folders you’d like to recover. Once you have selected the files and folders you wish to restore, select the “Continue with Restore” button above or below the file viewer. Backblaze will then build the restore via the option you select (ZIP or USB drive). You’ll receive an automated email notifying you when the ZIP restore has been built and is ready for download or when the USB restore drive ships.

If you are using the downloadable ZIP option, and the restore is over 2 GB, we highly recommend using the Backblaze Downloader for better speed and reliability. We have a guide on using the Backblaze Downloader for Mac OS X or for Windows.

For additional assistance, visit our help files at

Screenshot of Admin for Selecting Files for Restore

Extracting the ZIP

Recent versions of both macOS and Windows have built-in capability to extract files from a ZIP archive. If the built-in capabilities aren’t working for you, you can find additional utilities for Macintosh and Windows.

Reactivating your Backblaze Account

Now that you’ve got a working computer again, you’re going to need to reinstall Backblaze Backup (if it’s not on the system already) and connect with your existing account. Start by downloading and reinstalling Backblaze.

If you’ve restored the files from your Backblaze Backup to your new computer or drive, you don’t want to have to reupload the same files again to your Backblaze backup. To let Backblaze know that this computer is on the same account and has the same files, you need to use “Inherit Backup State.” See

Screenshot of Admin for Inherit Backup State

That’s It

You should be all set, either with the files you needed for your presentation, or with a restored computer that is again ready to do productive work.

We hope your presentation wowed ’em.

If you have any additional questions on restoring from a Backblaze backup, please ask away in the comments. Also, be sure to check out our help resources at

The post Your Hard Drive Crashed — Get Working Again Fast with Backblaze appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

HDD vs SSD: What Does the Future for Storage Hold?

Post Syndicated from Roderick Bauer original

SSD 60 TB drive

This is part one of a series. Use the Join button above to receive notification of future posts on this and other topics.

Customers frequently ask us whether and when we plan to move our cloud backup and data storage to SSDs (Solid-State Drives). That’s not a surprising question considering the many advantages SSDs have over magnetic platter type drives, also known as HDDs (Hard-Disk Drives).

We’re a large user of HDDs in our data centers (currently 100,000 hard drives holding over 500 petabytes of data). We want to provide the best performance, reliability, and economy for our cloud backup and cloud storage services, so we continually evaluate which drives to use for operations and in our data centers. While we use SSDs for some applications, which we’ll describe below, there are reasons why HDDs will continue to be the primary drives of choice for us and other cloud providers for the foreseeable future.

HDDs vs SSDs


The laptop computer I am writing this on has a single 512GB SSD, which has become a common feature in higher end laptops. The SSD’s advantages for a laptop are easy to understand: they are smaller than an HDD, faster, quieter, last longer, and are not susceptible to vibration and magnetic fields. They also have much lower latency and access times.

Today’s typical online price for a 2.5” 512GB SSD is $140 to $170. The typical online price for a 3.5” 512 GB HDD is $44 to $65. That’s a pretty significant difference in price, but since the SSD helps make the laptop lighter, enables it to be more resistant to the inevitable shocks and jolts it will experience in daily use, and adds of benefits of faster booting, faster waking from sleep, and faster launching of applications and handling of big files, the extra cost for the SSD in this case is worth it.

Some of these SSD advantages, chiefly speed, also will apply to a desktop computer, so desktops are increasingly outfitted with SSDs, particularly to hold the operating system, applications, and data that is accessed frequently. Replacing a boot drive with an SSD has become a popular upgrade option to breathe new life into a computer, especially one that seems to take forever to boot or is used for notoriously slow-loading applications such as Photoshop.

We covered upgrading your computer with an SSD in our blog post SSD 101: How to Upgrade Your Computer With An SSD.

Data centers are an entirely different kettle of fish. The primary concerns for data center storage are reliability, storage density, and cost. While SSDs are strong in the first two areas, it’s the third where they are not yet competitive. At Backblaze we adopt higher density HDDs as they become available — we’re currently using both 10TB and 12TB drives (among other capacities) in our data centers. Higher density drives provide greater storage density per Storage Pod and Vault and reduce our overhead cost through less required maintenance and lower total power requirements. Comparable SSDs in those sizes would cost roughly $1,000 per terabyte, considerably higher than the corresponding HDD. Simply put, SSDs are not yet in the price range to make their use economical for the benefits they provide, which is the reason why we expect to be using HDDs as our primary storage media for the foreseeable future.

What Are HDDs?

HDDs have been around over 60 years since IBM introduced them in 1956. The first disk drive was the size of a car, stored a mere 3.75 megabytes, and cost $300,000 in today’s dollars.

IBM 350 Disk Storage System — 3.75MB in 1956

The 350 Disk Storage System was a major component of the IBM 305 RAMAC (Random Access Method of Accounting and Control) system, which was introduced in September 1956. It consisted of 40 platters and a dual read/write head on a single arm that moved up and down the stack of magnetic disk platters.

The basic mechanism of an HDD remains unchanged since then, though it has undergone continual refinement. An HDD uses magnetism to store data on a rotating platter. A read/write head is affixed to an arm that floats above the spinning platter reading and writing data. The faster the platter spins, the faster an HDD can perform. Typical laptop drives today spin at either 5400 RPM (revolutions per minute) or 7200 RPM, though some server-based platters spin at even higher speeds.

Exploded drawing of a hard drive

Exploded drawing of a hard drive

The platters inside the drives are coated with a magnetically sensitive film consisting of tiny magnetic grains. Data is recorded when a magnetic write-head flies just above the spinning disk; the write head rapidly flips the magnetization of one magnetic region of grains so that its magnetic pole points up or down, to encode a 1 or a 0 in binary code. If all this sounds like an HDD is vulnerable to shocks and vibration, you’d be right. They also are vulnerable to magnets, which is one way to destroy the data on an HDD if you’re getting rid of it.

The major advantage of an HDD is that it can store lots of data cheaply. One and two terabyte (1,024 and 2,048 gigabytes) hard drives are not unusual for a laptop these days, and 10TB and 12TB drives are now available for desktops and servers. Densities and rotation speeds continue to grow. However, if you compare the cost of common HDDs vs SSDs for sale online, the SSDs are roughly 3-5x the cost per gigabyte. So if you want cheap storage and lots of it, using a standard hard drive is definitely the more economical way to go.

What are the best uses for HDDs?

  • Disk arrays (NAS, RAID, etc.) where high capacity is needed
  • Desktops when low cost is priority
  • Media storage (photos, videos, audio not currently being worked on)
  • Drives with extreme number of reads and writes

What Are SSDs?

SSDs go back almost as far as HDDs, with the first semiconductor storage device compatible with a hard drive interface introduced in 1978, the StorageTek 4305.

Storage Technology 4305 SSD

The StorageTek was an SSD aimed at the IBM mainframe compatible market. The STC 4305 was seven times faster than IBM’s popular 2305 HDD system (and also about half the price). It consisted of a cabinet full of charge-coupled devices and cost $400,000 for 45MB capacity with throughput speeds up to 1.5 MB/sec.

SSDs are based on a type of non-volatile memory called NAND (named for the Boolean operator “NOT AND,” and one of two main types of flash memory). Flash memory stores data in individual memory cells, which are made of floating-gate transistors. Though they are semiconductor-based memory, they retain their information when no power is applied to them — a feature that’s obviously a necessity for permanent data storage.

Samsung SSD

Samsung SSD 850 Pro

Compared to an HDD, SSDs have higher data-transfer rates, higher areal storage density, better reliability, and much lower latency and access times. For most users, it’s the speed of an SSD that primarily attracts them. When discussing the speed of drives, what we are referring to is the speed at which they can read and write data.

For HDDs, the speed at which the platters spin strongly determines the read/write times. When data on an HDD is accessed, the read/write head must physically move to the location where the data was encoded on a magnetic section on the platter. If the file being read was written sequentially to the disk, it will be read quickly. As more data is written to the disk, however, it’s likely that the file will be written across multiple sections, resulting in fragmentation of the data. Fragmented data takes longer to read with an HDD as the read head has to move to different areas of the platter(s) to completely read all the data requested.

Because SSDs have no moving parts, they can operate at speeds far above those of a typical HDD. Fragmentation is not an issue for SSDs. Files can be written anywhere with little impact on read/write times, resulting in read times far faster than any HDD, regardless of fragmentation.

Samsung SSD 850 Pro (back)

Due to the way data is written and read to the drive, however, SSD cells can wear out over time. SSD cells push electrons through a gate to set its state. This process wears on the cell and over time reduces its performance until the SSD wears out. This effect takes a long time and SSDs have mechanisms to minimize this effect, such as the TRIM command. Flash memory writes an entire block of storage no matter how few pages within the block are updated. This requires reading and caching the existing data, erasing the block and rewriting the block. If an empty block is available, a write operation is much faster. The TRIM command, which must be supported in both the OS and the SSD, enables the OS to inform the drive which blocks are no longer needed. It allows the drive to erase the blocks ahead of time in order to make empty blocks available for subsequent writes.

The effect of repeated reading and erasing on an SSD is cumulative and an SSD can slow down and even display errors with age. It’s more likely, however, that the system using the SSD will be discarded for obsolescence before the SSD begins to display read/write errors. Hard drives eventually wear out from constant use as well, since they use physical recording methods, so most users won’t base their selection of an HDD or SSD drive based on expected longevity.

SSD internals

SSD circuit board

Overall, SSDs are considered far more durable than HDDs due to a lack of mechanical parts. The moving mechanisms within an HDD are susceptible to not only wear and tear over time, but to damage due to movement or forceful contact. If one were to drop a laptop with an HDD, there is a high likelihood that all those moving parts will collide, resulting in potential data loss and even destructive physical damage that could kill the HDD outright. SSDs have no moving parts so, while they hold the risk of a potentially shorter life span due to high use, they can survive the rigors we impose upon our portable devices and laptops.

What are the best uses for SSDs?

  • Notebooks, laptops, where performance, lightweight, areal storage density, resistance to shock and general ruggedness are desirable
  • Boot drives holding operating system and applications, which will speed up booting and application launching
  • Working files (media that is being edited: photos, video, audio, etc.)
  • Swap drives where SSD will speed up disk paging
  • Cache drives
  • Database servers
  • Revitalizing an older computer. If you’ve got a computer that seems slow to start up and slow to load applications and files, updating the boot drive with an SSD could make it seem, if not new, at least as if it just came back refreshed from spending some time on the beach.

Stay Tuned for Part 2 of HDD vs SSD

That’s it for part 1. In our second part we’ll take a deeper look at the differences between HDDs and SSDs, how both HDD and SSD technologies are evolving, and how Backblaze takes advantage of SSDs in our operations and data centers.

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The Challenges of Opening a Data Center — Part 2

Post Syndicated from Roderick Bauer original

Rows of storage pods in a data center

This is part two of a series on the factors that an organization needs to consider when opening a data center and the challenges that must be met in the process.

In Part 1 of this series, we looked at the different types of data centers, the importance of location in planning a data center, data center certification, and the single most expensive factor in running a data center, power.

In Part 2, we continue to look at factors that need to considered both by those interested in a dedicated data center and those seeking to colocate in an existing center.

Power (continued from Part 1)

In part 1, we began our discussion of the power requirements of data centers.

As we discussed, redundancy and failover is a chief requirement for data center power. A redundantly designed power supply system is also a necessity for maintenance, as it enables repairs to be performed on one network, for example, without having to turn off servers, databases, or electrical equipment.

Power Path

The common critical components of a data center’s power flow are:

  • Utility Supply
  • Generators
  • Transfer Switches
  • Distribution Panels
  • Uninterruptible Power Supplies (UPS)
  • PDUs

Utility Supply is the power that comes from one or more utility grids. While most of us consider the grid to be our primary power supply (hats off to those of you who manage to live off the grid), politics, economics, and distribution make utility supply power susceptible to outages, which is why data centers must have autonomous power available to maintain availability.

Generators are used to supply power when the utility supply is unavailable. They convert mechanical energy, usually from motors, to electrical energy.

Transfer Switches are used to transfer electric load from one source or electrical device to another, such as from one utility line to another, from a generator to a utility, or between generators. The transfer could be manually activated or automatic to ensure continuous electrical power.

Distribution Panels get the power where it needs to go, taking a power feed and dividing it into separate circuits to supply multiple loads.

A UPS, as we touched on earlier, ensures that continuous power is available even when the main power source isn’t. It often consists of batteries that can come online almost instantaneously when the current power ceases. The power from a UPS does not have to last a long time as it is considered an emergency measure until the main power source can be restored. Another function of the UPS is to filter and stabilize the power from the main power supply.

Data Center UPS

Data center UPSs

PDU stands for the Power Distribution Unit and is the device that distributes power to the individual pieces of equipment.


After power, the networking connections to the data center are of prime importance. Can the data center obtain and maintain high-speed networking connections to the building? With networking, as with all aspects of a data center, availability is a primary consideration. Data center designers think of all possible ways service can be interrupted or lost, even briefly. Details such as the vulnerabilities in the route the network connections make from the core network (the backhaul) to the center, and where network connections enter and exit a building, must be taken into consideration in network and data center design.

Routers and switches are used to transport traffic between the servers in the data center and the core network. Just as with power, network redundancy is a prime factor in maintaining availability of data center services. Two or more upstream service providers are required to ensure that availability.

How fast a customer can transfer data to a data center is affected by: 1) the speed of the connections the data center has with the outside world, 2) the quality of the connections between the customer and the data center, and 3) the distance of the route from customer to the data center. The longer the length of the route and the greater the number of packets that must be transferred, the more significant a factor will be played by latency in the data transfer. Latency is the delay before a transfer of data begins following an instruction for its transfer. Generally latency, not speed, will be the most significant factor in transferring data to and from a data center. Packets transferred using the TCP/IP protocol suite, which is the conceptual model and set of communications protocols used on the internet and similar computer networks, must be acknowledged when received (ACK’d) and requires a communications roundtrip for each packet. If the data is in larger packets, the number of ACKs required is reduced, so latency will be a smaller factor in the overall network communications speed.

Latency generally will be less significant for data storage transfers than for cloud computing. Optimizations such as multi-threading, which is used in Backblaze’s Cloud Backup service, will generally improve overall transfer throughput if sufficient bandwidth is available.

Those interested in testing the overall speed and latency of their connection to Backblaze’s data centers can use the Check Your Bandwidth tool on our website.
Data center telecommunications equipment

Data center telecommunications equipment

Data center under floor cable runs

Data center under floor cable runs


Computer, networking, and power generation equipment generates heat, and there are a number of solutions employed to rid a data center of that heat. The location and climate of the data center is of great importance to the data center designer because the climatic conditions dictate to a large degree what cooling technologies should be deployed that in turn affect the power used and the cost of using that power. The power required and cost needed to manage a data center in a warm, humid climate will vary greatly from managing one in a cool, dry climate. Innovation is strong in this area and many new approaches to efficient and cost-effective cooling are used in the latest data centers.

Switch's uninterruptible, multi-system, HVAC Data Center Cooling Units

Switch’s uninterruptible, multi-system, HVAC Data Center Cooling Units

There are three primary ways data center cooling can be achieved:

Room Cooling cools the entire operating area of the data center. This method can be suitable for small data centers, but becomes more difficult and inefficient as IT equipment density and center size increase.

Row Cooling concentrates on cooling a data center on a row by row basis. In its simplest form, hot aisle/cold aisle data center design involves lining up server racks in alternating rows with cold air intakes facing one way and hot air exhausts facing the other. The rows composed of rack fronts are called cold aisles. Typically, cold aisles face air conditioner output ducts. The rows the heated exhausts pour into are called hot aisles. Typically, hot aisles face air conditioner return ducts.

Rack Cooling tackles cooling on a rack by rack basis. Air-conditioning units are dedicated to specific racks. This approach allows for maximum densities to be deployed per rack. This works best in data centers with fully loaded racks, otherwise there would be too much cooling capacity, and the air-conditioning losses alone could exceed the total IT load.


Data Centers are high-security facilities as they house business, government, and other data that contains personal, financial, and other secure information about businesses and individuals.

This list contains the physical-security considerations when opening or co-locating in a data center:

Layered Security Zones. Systems and processes are deployed to allow only authorized personnel in certain areas of the data center. Examples include keycard access, alarm systems, mantraps, secure doors, and staffed checkpoints.

Physical Barriers. Physical barriers, fencing and reinforced walls are used to protect facilities. In a colocation facility, one customers’ racks and servers are often inaccessible to other customers colocating in the same data center.

Backblaze racks secured in the data center

Backblaze racks secured in the data center

Monitoring Systems. Advanced surveillance technology monitors and records activity on approaching driveways, building entrances, exits, loading areas, and equipment areas. These systems also can be used to monitor and detect fire and water emergencies, providing early detection and notification before significant damage results.

Top-tier providers evaluate their data center security and facilities on an ongoing basis. Technology becomes outdated quickly, so providers must stay-on-top of new approaches and technologies in order to protect valuable IT assets.

To pass into high security areas of a data center requires passing through a security checkpoint where credentials are verified.

Data Center security

The gauntlet of cameras and steel bars one must pass before entering this data center

Facilities and Services

Data center colocation providers often differentiate themselves by offering value-added services. In addition to the required space, power, cooling, connectivity and security capabilities, the best solutions provide several on-site amenities. These accommodations include offices and workstations, conference rooms, and access to phones, copy machines, and office equipment.

Additional features may consist of kitchen facilities, break rooms and relaxation lounges, storage facilities for client equipment, and secure loading docks and freight elevators.

Moving into A Data Center

Moving into a data center is a major job for any organization. We wrote a post last year, Desert To Data in 7 Days — Our New Phoenix Data Center, about what it was like to move into our new data center in Phoenix, Arizona.

Desert To Data in 7 Days — Our New Phoenix Data Center

Visiting a Data Center

Our Director of Product Marketing Andy Klein wrote a popular post last year on what it’s like to visit a data center called A Day in the Life of a Data Center.

A Day in the Life of a Data Center

Would you Like to Know More about The Challenges of Opening and Running a Data Center?

That’s it for part 2 of this series. If readers are interested, we could write a post about some of the new technologies and trends affecting data center design and use. Please let us know in the comments.

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The Challenges of Opening a Data Center — Part 1

Post Syndicated from Roderick Bauer original

Backblaze storage pod in new data center

This is part one of a series. The second part will be posted later this week. Use the Join button above to receive notification of future posts in this series.

Though most of us have never set foot inside of a data center, as citizens of a data-driven world we nonetheless depend on the services that data centers provide almost as much as we depend on a reliable water supply, the electrical grid, and the highway system. Every time we send a tweet, post to Facebook, check our bank balance or credit score, watch a YouTube video, or back up a computer to the cloud we are interacting with a data center.

In this series, The Challenges of Opening a Data Center, we’ll talk in general terms about the factors that an organization needs to consider when opening a data center and the challenges that must be met in the process. Many of the factors to consider will be similar for opening a private data center or seeking space in a public data center, but we’ll assume for the sake of this discussion that our needs are more modest than requiring a data center dedicated solely to our own use (i.e. we’re not Google, Facebook, or China Telecom).

Data center technology and management are changing rapidly, with new approaches to design and operation appearing every year. This means we won’t be able to cover everything happening in the world of data centers in our series, however, we hope our brief overview proves useful.

What is a Data Center?

A data center is the structure that houses a large group of networked computer servers typically used by businesses, governments, and organizations for the remote storage, processing, or distribution of large amounts of data.

While many organizations will have computing services in the same location as their offices that support their day-to-day operations, a data center is a structure dedicated to 24/7 large-scale data processing and handling.

Depending on how you define the term, there are anywhere from a half million data centers in the world to many millions. While it’s possible to say that an organization’s on-site servers and data storage can be called a data center, in this discussion we are using the term data center to refer to facilities that are expressly dedicated to housing computer systems and associated components, such as telecommunications and storage systems. The facility might be a private center, which is owned or leased by one tenant only, or a shared data center that offers what are called “colocation services,” and rents space, services, and equipment to multiple tenants in the center.

A large, modern data center operates around the clock, placing a priority on providing secure and uninterrrupted service, and generally includes redundant or backup power systems or supplies, redundant data communication connections, environmental controls, fire suppression systems, and numerous security devices. Such a center is an industrial-scale operation often using as much electricity as a small town.

Types of Data Centers

There are a number of ways to classify data centers according to how they will be used, whether they are owned or used by one or multiple organizations, whether and how they fit into a topology of other data centers; which technologies and management approaches they use for computing, storage, cooling, power, and operations; and increasingly visible these days: how green they are.

Data centers can be loosely classified into three types according to who owns them and who uses them.

Exclusive Data Centers are facilities wholly built, maintained, operated and managed by the business for the optimal operation of its IT equipment. Some of these centers are well-known companies such as Facebook, Google, or Microsoft, while others are less public-facing big telecoms, insurance companies, or other service providers.

Managed Hosting Providers are data centers managed by a third party on behalf of a business. The business does not own data center or space within it. Rather, the business rents IT equipment and infrastructure it needs instead of investing in the outright purchase of what it needs.

Colocation Data Centers are usually large facilities built to accommodate multiple businesses within the center. The business rents its own space within the data center and subsequently fills the space with its IT equipment, or possibly uses equipment provided by the data center operator.

Backblaze, for example, doesn’t own its own data centers but colocates in data centers owned by others. As Backblaze’s storage needs grow, Backblaze increases the space it uses within a given data center and/or expands to other data centers in the same or different geographic areas.

Availability is Key

When designing or selecting a data center, an organization needs to decide what level of availability is required for its services. The type of business or service it provides likely will dictate this. Any organization that provides real-time and/or critical data services will need the highest level of availability and redundancy, as well as the ability to rapidly failover (transfer operation to another center) when and if required. Some organizations require multiple data centers not just to handle the computer or storage capacity they use, but to provide alternate locations for operation if something should happen temporarily or permanently to one or more of their centers.

Organizations operating data centers that can’t afford any downtime at all will typically operate data centers that have a mirrored site that can take over if something happens to the first site, or they operate a second site in parallel to the first one. These data center topologies are called Active/Passive, and Active/Active, respectively. Should disaster or an outage occur, disaster mode would dictate immediately moving all of the primary data center’s processing to the second data center.

While some data center topologies are spread throughout a single country or continent, others extend around the world. Practically, data transmission speeds put a cap on centers that can be operated in parallel with the appearance of simultaneous operation. Linking two data centers located apart from each other — say no more than 60 miles to limit data latency issues — together with dark fiber (leased fiber optic cable) could enable both data centers to be operated as if they were in the same location, reducing staffing requirements yet providing immediate failover to the secondary data center if needed.

This redundancy of facilities and ensured availability is of paramount importance to those needing uninterrupted data center services.

Active/Passive Data Centers

Active/Active Data Centers

LEED Certification

Leadership in Energy and Environmental Design (LEED) is a rating system devised by the United States Green Building Council (USGBC) for the design, construction, and operation of green buildings. Facilities can achieve ratings of certified, silver, gold, or platinum based on criteria within six categories: sustainable sites, water efficiency, energy and atmosphere, materials and resources, indoor environmental quality, and innovation and design.

Green certification has become increasingly important in data center design and operation as data centers require great amounts of electricity and often cooling water to operate. Green technologies can reduce costs for data center operation, as well as make the arrival of data centers more amenable to environmentally-conscious communities.

The ACT, Inc. data center in Iowa City, Iowa was the first data center in the U.S. to receive LEED-Platinum certification, the highest level available.

ACT Data Center exterior

ACT Data Center exterior

ACT Data Center interior

ACT Data Center interior

Factors to Consider When Selecting a Data Center

There are numerous factors to consider when deciding to build or to occupy space in a data center. Aspects such as proximity to available power grids, telecommunications infrastructure, networking services, transportation lines, and emergency services can affect costs, risk, security and other factors that need to be taken into consideration.

The size of the data center will be dictated by the business requirements of the owner or tenant. A data center can occupy one room of a building, one or more floors, or an entire building. Most of the equipment is often in the form of servers mounted in 19 inch rack cabinets, which are usually placed in single rows forming corridors (so-called aisles) between them. This allows staff access to the front and rear of each cabinet. Servers differ greatly in size from 1U servers (i.e. one “U” or “RU” rack unit measuring 44.50 millimeters or 1.75 inches), to Backblaze’s Storage Pod design that fits a 4U chassis, to large freestanding storage silos that occupy many square feet of floor space.


Location will be one of the biggest factors to consider when selecting a data center and encompasses many other factors that should be taken into account, such as geological risks, neighboring uses, and even local flight paths. Access to suitable available power at a suitable price point is often the most critical factor and the longest lead time item, followed by broadband service availability.

With more and more data centers available providing varied levels of service and cost, the choices increase each year. Data center brokers can be employed to find a data center, just as one might use a broker for home or other commercial real estate.

Websites listing available colocation space, such as, or entire data centers for sale or lease, are widely used. A common practice is for a customer to publish its data center requirements, and the vendors compete to provide the most attractive bid in a reverse auction.

Business and Customer Proximity

The center’s closeness to a business or organization may or may not be a factor in the site selection. The organization might wish to be close enough to manage the center or supervise the on-site staff from a nearby business location. The location of customers might be a factor, especially if data transmission speeds and latency are important, or the business or customers have regulatory, political, tax, or other considerations that dictate areas suitable or not suitable for the storage and processing of data.


Local climate is a major factor in data center design because the climatic conditions dictate what cooling technologies should be deployed. In turn this impacts uptime and the costs associated with cooling, which can total as much as 50% or more of a center’s power costs. The topology and the cost of managing a data center in a warm, humid climate will vary greatly from managing one in a cool, dry climate. Nevertheless, data centers are located in both extremely cold regions and extremely hot ones, with innovative approaches used in both extremes to maintain desired temperatures within the center.

Geographic Stability and Extreme Weather Events

A major obvious factor in locating a data center is the stability of the actual site as regards weather, seismic activity, and the likelihood of weather events such as hurricanes, as well as fire or flooding.

Backblaze’s Sacramento data center describes its location as one of the most stable geographic locations in California, outside fault zones and floodplains.

Sacramento Data Center

Sometimes the location of the center comes first and the facility is hardened to withstand anticipated threats, such as Equinix’s NAP of the Americas data center in Miami, one of the largest single-building data centers on the planet (six stories and 750,000 square feet), which is built 32 feet above sea level and designed to withstand category 5 hurricane winds.

Equinix Data Center in Miami

Equinix “NAP of the Americas” Data Center in Miami

Most data centers don’t have the extreme protection or history of the Bahnhof data center, which is located inside the ultra-secure former nuclear bunker Pionen, in Stockholm, Sweden. It is buried 100 feet below ground inside the White Mountains and secured behind 15.7 in. thick metal doors. It prides itself on its self-described “Bond villain” ambiance.

Bahnhof Data Center under White Mountain in Stockholm

Usually, the data center owner or tenant will want to take into account the balance between cost and risk in the selection of a location. The Ideal quadrant below is obviously favored when making this compromise.

Cost vs Risk in selecting a data center

Cost = Construction/lease, power, bandwidth, cooling, labor, taxes
Risk = Environmental (seismic, weather, water, fire), political, economic

Risk mitigation also plays a strong role in pricing. The extent to which providers must implement special building techniques and operating technologies to protect the facility will affect price. When selecting a data center, organizations must make note of the data center’s certification level on the basis of regulatory requirements in the industry. These certifications can ensure that an organization is meeting necessary compliance requirements.


Electrical power usually represents the largest cost in a data center. The cost a service provider pays for power will be affected by the source of the power, the regulatory environment, the facility size and the rate concessions, if any, offered by the utility. At higher level tiers, battery, generator, and redundant power grids are a required part of the picture.

Fault tolerance and power redundancy are absolutely necessary to maintain uninterrupted data center operation. Parallel redundancy is a safeguard to ensure that an uninterruptible power supply (UPS) system is in place to provide electrical power if necessary. The UPS system can be based on batteries, saved kinetic energy, or some type of generator using diesel or another fuel. The center will operate on the UPS system with another UPS system acting as a backup power generator. If a power outage occurs, the additional UPS system power generator is available.

Many data centers require the use of independent power grids, with service provided by different utility companies or services, to prevent against loss of electrical service no matter what the cause. Some data centers have intentionally located themselves near national borders so that they can obtain redundant power from not just separate grids, but from separate geopolitical sources.

Higher redundancy levels required by a company will of invariably lead to higher prices. If one requires high availability backed by a service-level agreement (SLA), one can expect to pay more than another company with less demanding redundancy requirements.

Stay Tuned for Part 2 of The Challenges of Opening a Data Center

That’s it for part 1 of this post. In subsequent posts, we’ll take a look at some other factors to consider when moving into a data center such as network bandwidth, cooling, and security. We’ll take a look at what is involved in moving into a new data center (including stories from Backblaze’s experiences). We’ll also investigate what it takes to keep a data center running, and some of the new technologies and trends affecting data center design and use. You can discover all posts on our blog tagged with “Data Center” by following the link

The second part of this series on The Challenges of Opening a Data Center will be posted later this week. Use the Join button above to receive notification of future posts in this series.

The post The Challenges of Opening a Data Center — Part 1 appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Connect Veeam to the B2 Cloud: Episode 2 — Using StarWind VTL

Post Syndicated from Roderick Bauer original

Connect Veeam to the B2 Cloud

View all posts in the Veeam series.

In the first post in this series, we discussed how to connect Veeam to the B2 cloud using Synology. In this post, we continue our Veeam/B2 series with a discussion of how to back up Veeam to the Backblaze B2 Cloud using StarWind VTL.

StarWind provides “VTL” (Virtual Tape Library) technology that enables users to back up their “VMs” (virtual machines) from Veeam to on-premise or cloud storage. StarWind does this using standard “LTO” (Linear Tape-Open) protocols. This appeals to organizations that have LTO in place since it allows adoption of more scalable, cost efficient cloud storage without having to update the internal backup infrastructure.

Why An Additional Backup in the Cloud?

Common backup strategy, known as 3-2-1, dictates having three copies at a minimum of active data. Two copies are stored locally and one copy is in another location.

Relying solely on on-site redundancy does not guarantee data protection after a catastrophic or temporary loss of service affecting the primary data center. To reach maximum data security, an on-premises private cloud backup combined with an off-site public cloud backup, known as hybrid cloud, provides the best combination of security and rapid recovery when required.

Why Consider a Hybrid Cloud Solution?

The Hybrid Cloud Provides Superior Disaster Recovery and Business Continuity

Having a backup strategy that combines on-premise storage with public cloud storage in a single or multi-cloud configuration is becoming the solution of choice for organizations that wish to eliminate dependence on vulnerable on-premises storage. It also provides reliable and rapidly deployed recovery when needed.

If an organization requires restoration of service as quickly as possible after an outage or disaster, it needs to have a backup that isn’t dependent on the same network. That means a backup stored in the cloud that can be restored to another location or cloud-based compute service and put into service immediately after an outage.

Hybrid Cloud Example: VTL and the Cloud

Some organizations will already have made a significant investment in software and hardware that supports LTO protocols. Specifically, they are using Veeam to back up their VMs onto physical tape. Using StarWind to act as a VTL with Veeam enables users to save time and money by connecting their on-premises Veeam Backup & Replication archives to Backblaze B2 Cloud Storage.

Why Veeam, StarWind VTL, and Backblaze B2?

What are the primary reasons that an organization would want to adopt Veeam + StarWind VTL + B2 as a hybrid cloud backup solution?

  1. You are already invested in Veeam along with LTO software and hardware.

Using Veeam plus StarWind VTL with already-existing LTO infrastructure enables organizations to quickly and cost-effectively benefit from cloud storage.

  1. You require rapid and reliable recovery of service should anything disrupt your primary data center.

Having a backup in the cloud with B2 provides an economical primary or secondary cloud storage solution and enables fast restoration to a current or alternate location, as well as providing the option to quickly bring online a cloud-based compute service, thereby minimizing any loss of service and ensuring business continuity. Backblaze’s B2 is an ideal solution for backing up Veeam’s backup repository due to B2’s combination of low-cost and high availability compared to other cloud solutions such as Microsoft Azure or Amazon AWS.

Using Veeam, StarWind VTL, and Backblaze B2 cloud storage is a superior alternative to tape as B2 offers better economics, instant access, and faster recovery.


Workflow for how to connect Veeam to the Backblaze B2 Cloud using StarWind VTL

Connect Veeam to the Backblaze B2 Cloud using StarWind VTL (graphic courtesy of StarWind)

View all posts in the Veeam series.

The post Connect Veeam to the B2 Cloud: Episode 2 — Using StarWind VTL appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Server vs Endpoint Backup — Which is Best?

Post Syndicated from Roderick Bauer original

server and computer backup to the cloud

How common are these statements in your organization?

  • I know I saved that file. The application must have put it somewhere outside of my documents folder.” — Mike in Marketing
  • I was on the road and couldn’t get a reliable VPN connection. I guess that’s why my laptop wasn’t backed up.” — Sally in Sales
  • I try to follow file policies, but I had a deadline this week and didn’t have time to copy my files to the server.” — Felicia in Finance
  • I just did a commit of my code changes and that was when the coffee mug was knocked over onto the laptop.” — Erin in Engineering
  • If you need a file restored from backup, contact the help desk at [email protected] The IT department will get back to you.” — XYZ corporate intranet
  • Why don’t employees save files on the network drive like they’re supposed to?” — Isaac in IT

If these statements are familiar, most likely you rely on file server backups to safeguard your valuable endpoint data.

The problem is, the workplace has changed. Where server backups might have fit how offices worked at one time in the past, relying solely on server backups today means you could be missing valuable endpoint data from your backups. On top of that, you likely are unnecessarily expending valuable user and IT time in attempting to secure and restore endpoint data.

Times Have Changed, and so have Effective Enterprise Backup Strategies

The ways we use computers and handle files today are vastly different from just five or ten years ago. Employees are mobile, and we no longer are limited to monolithic PC and Mac-based office suites. Cloud applications are everywhere. Company-mandated network drive policies are difficult to enforce as office practices change, devices proliferate, and organizational culture evolves. Besides, your IT staff has other things to do than babysit your employees to make sure they follow your organization’s policies for managing files.

Server Backup has its Place, but Does it Support How People Work Today?

Many organizations still rely on server backup. If your organization works primarily in centralized offices with all endpoints — likely desktops — connected directly to your network, and you maintain tight control of how employees manage their files, it still might work for you.

Your IT department probably has set network drive policies that require employees to save files in standard places that are regularly backed up to your file server. Turns out, though, that even standard applications don’t always save files where IT would like them to be. They could be in a directory or folder that’s not regularly backed up.

As employees have become more mobile, they have adopted practices that enable them to access files from different places, but these practices might not fit in with your organization’s server policies. An employee saving a file to Dropbox might be planning to copy it to an “official” location later, but whether that ever happens could be doubtful. Often people don’t realize until it’s too late that accidentally deleting a file in one sync service directory means that all copies in all locations — even the cloud — are also deleted.

Employees are under increasing demands to produce, which means that network drive policies aren’t always followed; time constraints and deadlines can cause best practices to go out the window. Users will attempt to comply with policies as best they can — and you might get 70% or even 75% effective compliance — but getting even to that level requires training, monitoring, and repeatedly reminding employees of policies they need to follow — none of which leads to a good work environment.

Even if you get to 75% compliance with network file policies, what happens if the critical file needed to close out an end-of-year financial summary isn’t one of the files backed up? The effort required for IT to get from 70% to 80% or 90% of an endpoint’s files effectively backed up could require multiple hours from your IT department, and you still might not have backed up the one critical file you need later.

Your Organization Operates on its Data — And Today That Data Exists in Multiple Locations

Users are no longer tied to one endpoint, and may use different computers in the office, at home, or traveling. The greater the number of endpoints used, the greater the chance of an accidental or malicious device loss or data corruption. The loss of the Sales VP’s laptop at the airport on her way back from meeting with major customers can affect an entire organization and require weeks to resolve.

Even with the best intentions and efforts, following policies when out of the office can be difficult or impossible. Connecting to your private network when remote most likely requires a VPN, and VPN connectivity can be challenging from the lobby Wi-Fi at the Radisson. Server restores require time from the IT staff, which can mean taking resources away from other IT priorities and a growing backlog of requests from users to need their files as soon as possible. When users are dependent on IT to get back files critical to their work, employee productivity and often deadlines are affected.

Managing Finite Server Storage Is an Ongoing Challenge

Network drive backup usually requires on-premises data storage for endpoint backups. Since it is a finite resource, allocating that storage is another burden on your IT staff. To make sure that storage isn’t exceeded, IT departments often ration storage by department and/or user — another oversight duty for IT, and even more choices required by your IT department and department heads who have to decide which files to prioritize for backing up.

Adding Backblaze Endpoint Backup Improves Business Continuity and Productivity

Having an endpoint backup strategy in place can mitigate these problems and improve user productivity, as well. A good endpoint backup service, such as Backblaze Cloud Backup, will ensure that all devices are backed up securely, automatically, without requiring any action by the user or by your IT department.

For 99% of users, no configuration is required for Backblaze Backup. Everything on the endpoint is encrypted and securely backed up to the cloud, including program configuration files and files outside of standard document folders. Even temp files are backed up, which can prove invaluable when recovering a file after a crash or other program interruption. Cloud storage is unlimited with Backblaze Backup, so there are no worries about running out of storage or rationing file backups.

The Backblaze client can be silently and remotely installed to both Macintosh and Windows clients with no user interaction. And, with Backblaze Groups, your IT staff has complete visibility into when files were last backed up. IT staff can recover any backed up file, folder, or entire computer from the admin panel, and even give file restore capability to the user, if desired, which reduces dependency on IT and time spent waiting for restores.

With over 500 petabytes of customer data stored and one million files restored every hour of every day by Backblaze customers, you know that Backblaze Backup works for its users.

You Need Data Security That Matches the Way People Work Today

Both file server and endpoint backup have their places in an organization’s data security plan, but their use and value differ. If you already are using file server backup, adding endpoint backup will make a valuable contribution to your organization by reducing workload, improving productivity, and increasing confidence that all critical files are backed up.

By guaranteeing fast and automatic backup of all endpoint data, and matching the current way organizations and people work with data, Backblaze Backup will enable you to effectively and affordably meet the data security demands of your organization.

The post Server vs Endpoint Backup — Which is Best? appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Backblaze B2 Supports CORS for Cross Origin Resource Sharing

Post Syndicated from Roderick Bauer original

Host files between domains with B2 CORS Rules

Web pages do their magic by loading assets such as images, videos, fonts, text, and other resources from one or more servers on the internet. Most often, data for a website is stored on the same server where the webpages themselves are stored. Sometimes, though, websites will pull in data from servers located elsewhere on the internet.

Allowing websites to include data from other servers can pose possible security risks. To protect users, web browsers enforce security policies that allow scripts in one web page to access data in a second web page only if both web pages have the same origin (i.e. server). This prevents a malicious or faulty script on one page from obtaining access to data on another page that it shouldn’t.

There are many times, however, when one might want to load assets hosted on other servers across the internet. Resources such as fonts, videos, style sheets, images, and iframes are commonly loaded from other origins. It’s great to restrict access to content that might be unauthorized or dangerous, but the web developer needs to be able to specify when it’s okay to load a resource from a different origin.

That’s where CORS comes in.

What is CORS?

To enable web pages to load content that is stored in a different origin, W3C (World Wide Web Consortium), the international community that develops open standards to ensure the long-term growth of the Web, created the Cross-Origin Resource Sharing (CORS) mechanism that allows web pages to access data with a different origin.

The web page might be located on one origin, e.g.

And some data the web page loads might be located on a different origin, e.g.

CORS requires that the resource server explicitly declare that it’s OK to load the asset from a different origin. The browser accomplishes this by making a “preflight” request to ask the server whether it’s OK to make the cross-origin request. By default, servers will say “no” to preflight requests. Rules must be put into place to enable the server to reply to these preflight requests saying it’s OK to serve the asset to a different origin.

B2 Supports CORS for Cross Origin Resource Sharing

B2 is Backblaze’s general purpose cloud storage that can include any type of data that can be stored in the cloud. With pricing that’s ¼ of Amazon’s S3, web developers use B2 as an origin for web data, including text, numbers, scripts, fonts, images, stylesheets, iframes, and videos.

Backblaze supports the standard CORS mechanism that allows B2 customers to share the content of their buckets with web pages hosted in origins other than B2.

In keeping with CORS practices, B2 servers will say “no” to preflight requests to protect the unauthorized sharing of assets to other origins. Adding CORS rules to your bucket tells B2 which preflight requests to approve. CORS is a security feature that is in addition to normal B2 authorization mechanisms. Requests will still need to present normal B2 authorization tokens to download content from non-public buckets.

B2 Cloud Storage Buckets dialog

B2 Cloud Storage Buckets dialog

CORS Rules for BzFileShare

B2 CORS Rules settings dialog

Learn More about B2 and CORS

You can read all about B2’s support of CORS, and how to add rules to your B2 buckets to serve web assets cross-origin, on Backblaze’s website at CORS: Cross-Origin Resource Sharing.

The post Backblaze B2 Supports CORS for Cross Origin Resource Sharing appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Connect Veeam to the B2 Cloud: Episode 1 — Using Synology

Post Syndicated from Roderick Bauer original

Veeam Cloud Connect to Backblaze B2

Veeam is well-known for its easy-to-use software for backing up virtual machines from VMware and Microsoft.

Users of Veeam and Backblaze B2 Cloud Storage have asked for a way to back up a Veeam repository to B2. Backblaze’s B2 is an ideal solution for backing up Veeam’s backup repository due to B2’s combination of low-cost and high availability compared to other cloud solutions such as Microsoft Azure.

This is the first in a series of posts on the topic of backing up Veeam to B2. Future posts will cover other methods.

In this post we provide a step-by-step tutorial on how to configure a Synology NAS as a Veeam backup repository, and in turn use Synology’s CloudSync software to back up that repository to the B2 Cloud.

Our guest contributor, Rhys Hammond, is well qualified to author this tutorial. Rhys is a Senior System Engineer for Data#3 in Australia specializing in Veeam and VMware solutions. He is a VMware vExpert and a member of the Veeam Vanguard program.

Rhy’s tutorial is outlined as follows:

Veeam and Backblaze B2 — Introduction


Background on B2 and Veeam, and a discussion of various ways to back up a Veeam backup repository to the cloud.

Phase 1 — Create the Backblaze B2 Bucket

How to create the B2 Bucket that will be the destination for mirroring our Veeam backup repository.

Phase 2 — Install and Configure Synology CloudSync

Get CloudSync ready to perform the backup to B2.

Phase 3 — Configure Veeam Backup Repository

Create a new Veeam backup repository in preparation for upload to B2.

Phase 4 — Create the Veeam Backup Job

Configure the Veeam backup job, with two possible scenarios, primary target and secondary backup target.

Phase 5 — Testing and Tuning

Making sure it all works.


Some thoughts on the process, other options, and tips.

You can read the full tutorial on Rhy’s website by following the link below. To be sure to receive notice of future posts in this series on Veeam, use the Join button at the top of the page.

Beta Testers Needed: Veeam/Starwind/B2

If you back up Veeam using Starwind VTL, we have a BETA program for you. Help us with the Starwind VTL to Backblaze B2 integration Beta and test whether you can automatically back up Veeam to Backblaze B2 via Starwind VTL. Motivated beta testers can email for details and how to get started.

The post Connect Veeam to the B2 Cloud: Episode 1 — Using Synology appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

12 B2 Power Tips for Experts and Developers

Post Syndicated from Roderick Bauer original

B2 Tips for Pros
If you’ve been using B2 Cloud Storage for a while, you probably think you know all that you can do with it. But do you?

We’ve put together a list of blazing power tips for experts and developers that will take you to the next level. Take a look below.

If you’re new to B2, we have a list of power tips for you, too.
Visit 12 Power Tips for New B2 Users.
Backblaze logo

1    Manage File Versions

Use Lifecycle Rules on a Bucket to set how many days to keep files that are no longer the current version. This is a great way to manage the amount of space your B2 account is using.

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2    Easily Stay on Top of Your B2 Account Limits

Set usage caps and get text/email alerts for your B2 account when you approach limits that you define.

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3    Bring on Your Big Files

You can upload files as large as 10TB to B2.

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4    You Can Use FedEx to Get Your Data into B2

If you have over 20TB of data, you can use Backblaze’s Fireball hard disk array to load large volumes of data directly into your B2 account. We ship a Fireball to you and you ship it back.

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5    You Have Command-Line Control of All B2 Functions

You have complete control over B2 using our command line tool that is available for Macintosh, Windows, and Linux.

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6    You Can Use Your Own Domain Name To Front a Public B2 Bucket

You can create a vanity URL for your B2 account.

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7    See What’s Happening in Your Account with Graphical Reports

You can view graphical reports summarizing your B2 usage — transactions, downloads, averages, data stored — in your B2 account dashboard.

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8    Create a B2 SDK

You can build your own B2 SDK for JVM-based or JVM-compatible languages using our B2 Java SDK on Github.

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9    B2’s API is Easy to Use

B2’s API is similar to, but simpler than Amazon’s S3 API, making it super easy for developers to integrate with B2 Cloud Storage.

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10    View Code Examples To Get Your B2 Project Started

The B2 API is well documented and has code examples for cURL, Java, Python, Swift, Ruby, C#, and PHP. For example, here’s how to create a B2 Bucket.

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11    Developers can set the B2 part size as low as 5 MB

When working with large files, the minimum file part size can be set as low as 5MB or as high as 5GB. This gives developers the ability to maximize the throughput of B2 data uploads and downloads. See Large Files and Downloading for more developer tips.

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12    Your App or Device Can Work with B2, as well

Your B2 integration can be listed on Backblaze’s website. Visit Submit an Integration to get started.

Want to Learn More About B2?

You can find more information on B2 on our website and in our help pages.

The post 12 B2 Power Tips for Experts and Developers appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

12 B2 Power Tips for New Users

Post Syndicated from Roderick Bauer original

B2 Tips for Beginners
You probably know that B2 is Backblaze’s fast and economical general purpose cloud storage, but do you know everything that you can do with it?

If you’re a B2 newbie, here are some blazing power tips to help you get the most out of B2 Cloud Storage.

If you’re a B2 expert or a developer, stay tuned. We’ll be publishing power tips for you in the near future. Enter your email address using the Join button at the top of the page and you won’t miss any upcoming blog posts.
Backblaze logo

1    Drag and Drop Files to B2

Use Backblaze’s drag-and-drop web interface to store, restore, and share B2 files.

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2    Share Files You Have in B2

You can designate a B2 bucket as private or public. If the bucket is public and you’d like to share a file with others, you can create and copy a Friendly URL and paste it into an email or message.

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3    Use B2 Just Like Any Other Drive

Use B2 just as if it were a drive on your computer — drag and drop files and folders, save files to it — using one of a number of integrations that let you mount B2 as a volume in your Windows or Macintosh file system (Mountain Duck, ExpanDrive, odrive). Pick the files you want to save, drop them in a desktop folder, and they are automatically saved to B2.

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4    Drag and Drop To and From B2 from the Desktop, Too

Use Cyberduck, a B2 integration partner, to drag-and-drop files to and from B2 right from the Windows or Macintosh desktop.

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5    Determine the Speed of your Connection to B2

You can check the speed and latency of your internet connection between your location and Backblaze’s data centers, and see how much data you could theoretically transfer in a day, at

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6    No Matter What Type of Data you Have, B2 Can Handle It

You can transfer any type or amount of data to B2 from any device that can connect to the internet, including Windows, Macintosh, Linux, servers, mobile devices, external drives, and NAS.

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7    Get Your Files from B2 by Mail

You have a choice of how to receive your data from B2. You can download data directly or request that your data be shipped to you via FedEx.

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8    Back Up Your Backups to B2

You can automatically back up your Apple Time Machine backup or Windows backup to a NAS and then back that up to B2 to give you both local and cloud backups for a 3-2-1 backup solution.

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9    Protect Your B2 Account with Two-Factor Verification

You can (and should) protect your Backblaze account with two-factor verification (such as using an app on your smartphone), and you can use backup codes and SMS verification in case you lose access to your smartphone.

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10    Preview Photos Stored on B2 from the Web

Preview your photos as thumbnails (and optionally download individual photos) in common image formats (including jpg, png, img, tiff, and gif) with the B2 web interface.

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11    B2 Has Group Management, Too

Backblaze Groups works for B2, too — just like Backblaze Personal Backup and Business Backup. You can manage billing, group membership, and control access using Group Management in your Backblaze account dashboard.

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12    B2 Integrations Make B2 More Powerful and Useful

There are over 30+ software and hardware integrations that make B2 more powerful. You can visit our integrations page to find a solution that works for you.

Want to Learn More About B2?

You can find more information on B2 on our website and in our help pages.

The post 12 B2 Power Tips for New Users appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Power Tips for Backblaze Backup

Post Syndicated from Roderick Bauer original

Backup Power Tips

2017 has been a busy year for Backblaze. We’ve reached a total of over 400 petabytes of data stored for our customers — that’s a lot!, released a major upgrade to our backup product — Backblaze Cloud Backup 5.0, added Groups to our consumer and business backup products, further enhanced account security, and welcomed a whole lot of new customers to Backblaze.

For all of our new users (and maybe some of you more experienced ones, too), we’d like to share some power tips that will help you get the most out of Backblaze Backup for home and business.

Blazing Power Tips for Backblaze Backup

Back Up All of Your Valuable Data

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Include Directly-Attached External Drives in Your Backup

Backblaze can back up external drives attached via USB, Thunderbolt, or Firewire.

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Back Up Virtual Machines Installed on Your Computer

Virtual machines, such as those created by Parallels, VMware Fusion, VirtualBox, Hyper-V, or other programs, can be backed up with Backblaze.

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You Can Back Up Your Mobile Phone to Backblaze

Gain extra peace-of-mind by backing up your iPhone or Android phone to your computer and including that in your computer backup.

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Bring on Your Big Files

By default, Backblaze has no restrictions on the size of the files you are backing up, even that large high school reunion video you want to be sure to keep.

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Rescan Your Hard Drive to Check for Changes

Backblaze works quietly and continuously in the background to keep you backed up, but you can ask Backblaze to immediately check whether anything needs backing up by holding down the Alt key and clicking on the Restore Options button in the Backblaze client.

Manage and Restore Your Backed Up Files

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You Can Share Files You’ve Backed Up

You can share files with anyone directly from your Backblaze account.

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Select and Restore Individual Files

You can restore a single file without zipping it using the Backblaze web interface.

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Receive Your Restores from Backblaze by Mail

You have a choice of how to receive your data from Backblaze. You can download individual files, download a ZIP of the files you choose, or request that your data be shipped to you anywhere in the world via FedEx.

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Put Your Account on Hold for Six Months

As long as your account is current, all the data you’ve backed up is maintained for up to six months if you’re traveling or not using your computer and don’t connect to our servers. (For active accounts, data is maintained up to 30 days.)

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Groups Make Managing Business or Family Members Easy

For businesses, families, or organizations, our Groups feature makes it easy to manage billing, group membership, and individual user access to files and accounts — all at no incremental charge.

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You Can Browse and Restore Previous Versions of a File

Visit the View/Restore Files page to go back in time to earlier or deleted versions of your files.

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Mass Deploy Backblaze Remotely to Many Computers

Companies, organizations, schools, non-profits, and others can deploy Backblaze computer backup remotely across all their computers without any end-user interaction.

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Move Your Account and Preserve Backups on a New or Restored Computer

You can move your Backblaze account to a new or restored computer with the same data — and preserve the backups you have already completed — using the Inherit Backup State feature.

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Reinstall Backblaze under a Different Account

Backblaze remembers the account information when it is uninstalled and reinstalled. To install Backblaze under a different account, hold down the ALT key and click the Install Now button.

Keep Your Data Secure

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Protect Your Account with Two-Factor Verification

You can (and should) protect your Backblaze account with two-factor verification. You can use backup codes and SMS verification in case you lose access to your smartphone and the authentication app. Sign in to your account to set that up.

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Add Additional Security to Your Data

All transmissions of your data between your system and our servers is encrypted. For extra account security, you can add an optional private encryption key (PEK) to the data on our servers. Just be sure to remember your encryption key because it’s required to restore your data.

Get the Best Data Transfer Speeds

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How Fast is your Connection to Backblaze?

You can check the speed and latency of your internet connection between your location and Backblaze’s data centers at

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Fine-Tune Your Upload Speed with Multiple Threads

Our auto-threading feature adjusts Backblaze’s CPU usage to give you the best upload speeds, but for those of you who like to tinker, the Backblaze client on Windows and Macintosh lets you fine-tune the number of threads our client is using to upload your files to our data centers.

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Use the Backblaze Downloader To Get Your Restores Faster

If you are downloading a large ZIP restore, we recommend that you use the Backblaze Downloader application for Macintosh or Windows for maximum speed.

Want to Learn More About Backblaze Backup?

You can find more information on Backblaze Backup (including a free trial) on our website, and more tips about backing up in our help pages and in our Backup Guide.

Do you have a friend who should be backing up, but doesn’t? Why not give the gift of Backblaze?

The post Power Tips for Backblaze Backup appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Backing Up More Effective and Less Costly than Data Recovery in NBC News Story

Post Syndicated from Roderick Bauer original

Gleb Budman on NBC Bay Area

David Platt thought that his computer was adequately backed up, but when his hard drive crashed, he was forced to turn to a data recovery company to get back specific files and emails he needed.

When the company recovered some data — but not the files and emails he wanted — and David was charged $383 anyway, he turned to NBC Bay Area Responds, the consumer action group at the San Francisco Bay area NBC TV affiliate.

Their investigation showed that even though the firm hadn’t recovered the data he needed, David was obliged to pay them the full data recovery cost anyway. If David had wanted the recovery done in a hurry, his cost could have been as high as $999, and he still wouldn’t have gotten back the files he needed.

NBC Bay Area Responds contacted 33 data recovery companies around the country and discovered that 24 of the 33 also charge full price even if they only recover one file from the drive — any file.

Gleb Budman, Backblaze CEO, who was interviewed for the story, advised viewers that it’s far more effective, and less expensive, to be fully backed up with a backup solution like Backblaze. Backblaze backs up everything on your computer, even the files and folders you might not think you need, but might contain valuable data, such as in David’s case. A 3-2-1 backup policy (three copies of your data, two locally, and one in the cloud), is a good policy to follow.

“On average, one out of every two people lose data every year,” said Gleb Budman, CEO of Backblaze, a San Mateo company that aims to prevent lost files. “In the case of Backblaze, it’s $5 a month and we back up all of the data,” Budman said. “Then… it’s a bummer if your hard drive dies, but you don’t lose any data.”

David Platt now uses Backblaze and has a full backup of his hard drive stored in the cloud. Every file is there.

“We’ve kinda upped the game of backing up of our personal data,” he said.

You can view the full story at NBC KNTV, Man’s Data Recovery Dilemma Costs Hundreds, or watch the video below.

Note:  Video contains pre-roll advertisement.

The post Backing Up More Effective and Less Costly than Data Recovery in NBC News Story appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

What’s the Best Solution for Managing Digital Photos and Videos?

Post Syndicated from Roderick Bauer original

Digital Asset Management (DAM)

If you have spent any time, as we have, talking to photographers and videographers about how they back up and archive their digital photos and videos, then you know that there’s no one answer or solution that users have discovered to meet their needs.

Based on what we’ve heard, visual media artists are still searching for the best combination of software, hardware, and cloud storage to preserve their media, and to be able to search, retrieve, and reuse that media as easily as possible.

Yes, there are a number of solutions out there, and some users have created combinations of hardware, software, and services to meet their needs, but we have met few who claim to be satisfied with their solution for digital asset management (DAM), or expect that they will be using the same solution in just a year or two.

We’d like to open a dialog with professionals and serious amateurs to learn more about what you’re doing, what you’d like to do, and how Backblaze might fit into that solution.

We have a bit of cred in this field, as we currently have hundreds of petabytes of digital media files in our data centers from users of Backblaze Backup and Backblaze B2 Cloud Storage. We want to make our cloud services as useful as possible for photographers and videographers.

Tell Us Both Your Current Solution and Your Dream Solution

To get started, we’d love to hear from you about how you’re managing your photos and videos. Whether you’re an amateur or a professional, your experiences are valuable and will help us understand how to provide the best cloud component of a digital asset management solution.

Here are some questions to consider:

  • Are you using direct-attached drives, NAS (Network-Attached Storage), or offline storage for your media?
  • Do you use the cloud for media you’re actively working on?
  • Do you back up or archive to the cloud?
  • Did you have a catalog or record of the media that you’ve archived that you use to search and retrieve media?
  • What’s different about how you work in the field (or traveling) versus how you work in a studio (or at home)?
  • What software and/or hardware currently works for you?
  • What’s the biggest impediment to working in the way you’d really like to?
  • How could the cloud work better for you?

Please Contribute Your Ideas

To contribute, please answer the following two questions in the comments below or send an email to [email protected]. Please comment or email your response by December 22, 2017.

  1. How are you currently backing up your digital photos, video files, and/or file libraries/catalogs? Do you have a backup system that uses attached drives, a local network, the cloud, or offline storage media? Does it work well for you?
  2. Imagine your ideal digital asset backup setup. What would it look like? Don’t be constrained by current products, technologies, brands, or solutions. Invent a technology or product if you wish. Describe an ideal system that would work the way you want it to.

We know you have opinions about managing photos and videos. Bring them on!

We’re soliciting answers far and wide from amateurs and experts, weekend video makers and well-known professional photographers. We have a few amateur and professional photographers and videographers here at Backblaze, and they are contributing their comments, as well.

Once we have gathered all the responses, we’ll write a post on what we learned about how people are currently working and what they would do if anything were possible. Look for that post after the beginning of the year.

Don’t Miss Future Posts on Media Management

We don’t want you to miss our future posts on photography, videography, and digital asset management. To receive email notices of blog updates (and no spam, we promise), enter your email address above using the Join button at the top of the page.

Come Back on Thursday for our Photography Post (and a Special Giveaway, too)

This coming Thursday we’ll have a blog post about the different ways that photographers and videographers are currently managing their digital media assets.

Plus, you’ll have the chance to win a valuable hardware/software combination for digital media management that I am sure you will appreciate. (You’ll have to wait until Thursday to find out what the prize is, but it has a total value of over $700.)

Past Posts on Photography, Videography, and Digital Asset Management

We’ve written a number of blog posts about photos, videos, and managing digital assets. We’ve posted links to some of them below.

Four Tips To Help Photographers and Videographers Get The Most From B2

Four Tips To Help Photographers and Videographers Get The Most From B2

How to Back Up Your Mac’s Photos Library

How to Back Up Your Mac’s Photos Library

How To Back Up Your Flickr Library

How To Back Up Your Flickr Library

Getting Video Archives Out of Your Closet

Getting Video Archives Out of Your Closet

B2 Cloud Storage Roundup

B2 Cloud Storage Roundup

Backing Up Photos While Traveling

Backing up photos while traveling – feedback

Should I Use an External Drive for Backup?

Should I use an external drive for backup?

How to Connect your Synology NAS to B2

How to Connect your Synology NAS to B2

The post What’s the Best Solution for Managing Digital Photos and Videos? appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

What We’re Thankful For

Post Syndicated from Roderick Bauer original

All of us at Backblaze hope you have a wonderful Thanksgiving, and that you can enjoy it with family and friends. We asked everyone at Backblaze to express what they are thankful for. Here are their responses.

Fall leaves

What We’re Thankful For

Aside from friends, family, hobbies, health, etc. I’m thankful for my home. It’s not much, but it’s mine, and allows me to indulge in everything listed above. Or not, if I so choose. And coffee.

— Tony

I’m thankful for my wife Jen, and my other friends. I’m thankful that I like my coworkers and can call them friends too. I’m thankful for my health. I’m thankful that I was born into a middle class family in the US and that I have been very, very lucky because of that.

— Adam

Besides the most important things which are being thankful for my family, my health and my friends, I am very thankful for Backblaze. This is the first job I’ve ever had where I truly feel like I have a great work/life balance. With having 3 kids ages 8, 6 and 4, a husband that works crazy hours and my tennis career on the rise (kidding but I am on 4 teams) it’s really nice to feel like I have balance in my life. So cheers to Backblaze – where a girl can have it all!

— Shelby

I am thankful to work at a high-tech company that recognizes the contributions of engineers in their 40s and 50s.

— Jeannine

I am thankful for the music, the songs I’m singing. Thankful for all the joy they’re bringing. Who can live without it, I ask in all honesty? What would life be? Without a song or a dance what are we? So I say thank you for the music. For giving it to me!

— Yev

I’m thankful that I don’t look anything like the portrait my son draws of me…seriously.

— Natalie

I am thankful to work for a company that puts its people and product ahead of profits.

— James

I am thankful that even in the middle of disasters, turmoil, and violence, there are always people who commit amazing acts of generosity, courage, and kindness that restore my faith in mankind.

— Roderick

The future.

— Ahin

The Future

I am thankful for the current state of modern inexpensive broadband networking that allows me to stay in touch with friends and family that are far away, allows Backblaze to exist and pay my salary so I can live comfortably, and allows me to watch cat videos for free. The internet makes this an amazing time to be alive.

— Brian

Other than being thankful for family & good health, I’m quite thankful through the years I’ve avoided losing any of my 12+TB photo archive. 20 years of photoshoots, family photos and cell phone photos kept safe through changing storage media (floppy drives, flopticals, ZIP, JAZ, DVD-RAM, CD, DVD and hard drives), not to mention various technology/software solutions. It’s a data minefield out there, especially in the long run with changing media formats.

— Jim

I am thankful for non-profit organizations and their volunteers, such as IMAlive. Possibly the greatest gift you can give someone is empowerment, and an opportunity for them to recognize their own resilience and strength.

— Emily

I am thankful for my loving family, friends who make me laugh, a cool company to work for, talented co-workers who make me a better engineer, and beautiful Fall days in Wisconsin!

— Marjorie

Marjorie Wisconsin

I’m thankful for preschool drawings about thankfulness.

— Adam

I am thankful for new friends and working for a company that allows us to be ourselves.

— Annalisa

I’m thankful for my dog as I always find a reason to smile at him everyday. Yes, he still smells from his skunkin’ last week and he tracks mud in my house, but he came from the San Quentin puppy-prisoner program and I’m thankful I found him and that he found me! My vet is thankful as well.

— Terry

I’m thankful that my colleagues are also my friends outside of the office and that the rain season has started in California.

— Aaron

I’m thankful for family, friends, and beer. Mostly for family and friends, but beer is really nice too!

— Ken

There are so many amazing blessings that make up my daily life that I thank God for, so here I go – my basic needs of food, water and shelter, my husband and 2 daughters and the rest of the family (here and abroad) — their love, support, health, and safety, waking up to a new day every day, friends, music, my job, funny things, hugs and more hugs (who does not like hugs?).

— Cecilia

I am thankful to be blessed with a close-knit extended family, and for everything they do for my new, growing family. With a toddler and a second child on the way, it helps having so many extra sets of hands around to help with the kids!

— Zack

I’m thankful for family and friends, the opportunities my parents gave me by moving the U.S., and that all of us together at Backblaze have built a place to be proud of.

— Gleb

Aside for being thankful for family and friends, I am also thankful I live in a place with such natural beauty. Being so close to mountains and the ocean, and everything in between, is something that I don’t take for granted!

— Sona

I’m thankful for my wonderful wife, family, friends, and co-workers. I’m thankful for having a happy and healthy son, and the chance to watch him grow on a daily basis.

— Ariel

I am thankful for a dog-friendly workplace.

— LeAnn

I’m thankful for my amazing new wife and that she’s as much of a nerd as I am.

— Troy

I am thankful for every reunion with my siblings and families.

— Cecilia

I am thankful for my funny, strong-willed, happy daughter, my awesome husband, my family, and amazing friends. I am also thankful for the USA and all the opportunities that come with living here. Finally, I am thankful for Backblaze, a truly great place to work and for all of my co-workers/friends here.

— Natasha

I am thankful that I do not need to hunt and gather everyday to put food on the table but at the same time I feel that I don’t appreciate the food the sits before me as much as I should. So I use Thanksgiving to think about the people and the animals that put food on my family’s table.

— KC

I am thankful for my cat, Catnip. She’s been with me for 18 years and seen me through so many ups and downs. She’s been along my side through two long-term relationships, several moves, and one marriage. I know we don’t have much time together and feel blessed every day she’s here.

— JC

I am thankful for imperfection and misshapen candies. The imperceptible romance of sunsets through bus windows. The dream that family, friends, co-workers, and strangers are connected by love. I am thankful to my ancestors for enduring so much hardship so that I could be here enjoying Bay Area burritos.

— Damon

Autumn leaves

The post What We’re Thankful For appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

How to Recover From Ransomware

Post Syndicated from Roderick Bauer original

Here’s the scenario. You’re working on your computer and you notice that it seems slower. Or perhaps you can’t access document or media files that were previously available.

You might be getting error messages from Windows telling you that a file is of an “Unknown file type” or “Windows can’t open this file.”

Windows error message

If you’re on a Mac, you might see the message “No associated application,” or “There is no application set to open the document.”

MacOS error message

Another possibility is that you’re completely locked out of your system. If you’re in an office, you might be looking around and seeing that other people are experiencing the same problem. Some are already locked out, and others are just now wondering what’s going on, just as you are.

Then you see a message confirming your fears.

wana decrypt0r ransomware message

You’ve been infected with ransomware.

You’ll have lots of company this year. The number of ransomware attacks on businesses tripled in the past year, jumping from one attack every two minutes in Q1 to one every 40 seconds by Q3.There were over four times more new ransomware variants in the first quarter of 2017 than in the first quarter of 2016, and damages from ransomware are expected to exceed $5 billion this year.

Growth in Ransomware Variants Since December 2015

Source: Proofpoint Q1 2017 Quarterly Threat Report

This past summer, our local PBS and NPR station in San Francisco, KQED, was debilitated for weeks by a ransomware attack that forced them to go back to working the way they used to prior to computers. Five months have passed since the attack and they’re still recovering and trying to figure out how to prevent it from happening again.

How Does Ransomware Work?

Ransomware typically spreads via spam or phishing emails, but also through websites or drive-by downloads, to infect an endpoint and penetrate the network. Once in place, the ransomware then locks all files it can access using strong encryption. Finally, the malware demands a ransom (typically payable in bitcoins) to decrypt the files and restore full operations to the affected IT systems.

Encrypting ransomware or “cryptoware” is by far the most common recent variety of ransomware. Other types that might be encountered are:

  • Non-encrypting ransomware or lock screens (restricts access to files and data, but does not encrypt them)
  • Ransomware that encrypts the Master Boot Record (MBR) of a drive or Microsoft’s NTFS, which prevents victims’ computers from being booted up in a live OS environment
  • Leakware or extortionware (exfiltrates data that the attackers threaten to release if ransom is not paid)
  • Mobile Device Ransomware (infects cell-phones through “drive-by downloads” or fake apps)

The typical steps in a ransomware attack are:

After it has been delivered to the system via email attachment, phishing email, infected application or other method, the ransomware installs itself on the endpoint and any network devices it can access.
Secure Key Exchange
The ransomware contacts the command and control server operated by the cybercriminals behind the attack to generate the cryptographic keys to be used on the local system.
The ransomware starts encrypting any files it can find on local machines and the network.
With the encryption work done, the ransomware displays instructions for extortion and ransom payment, threatening destruction of data if payment is not made.
Organizations can either pay the ransom and hope for the cybercriminals to actually decrypt the affected files (which in many cases does not happen), or they can attempt recovery by removing infected files and systems from the network and restoring data from clean backups.

Who Gets Attacked?

Ransomware attacks target firms of all sizes — 5% or more of businesses in the top 10 industry sectors have been attacked — and no no size business, from SMBs to enterprises, are immune. Attacks are on the rise in every sector and in every size of business.

Recent attacks, such as WannaCry earlier this year, mainly affected systems outside of the United States. Hundreds of thousands of computers were infected from Taiwan to the United Kingdom, where it crippled the National Health Service.

The US has not been so lucky in other attacks, though. The US ranks the highest in the number of ransomware attacks, followed by Germany and then France. Windows computers are the main targets, but ransomware strains exist for Macintosh and Linux, as well.

The unfortunate truth is that ransomware has become so wide-spread that for most companies it is a certainty that they will be exposed to some degree to a ransomware or malware attack. The best they can do is to be prepared and understand the best ways to minimize the impact of ransomware.

“Ransomware is more about manipulating vulnerabilities in human psychology than the adversary’s technological sophistication.” — James Scott, expert in Artificial Intelligence

Phishing emails, malicious email attachments, and visiting compromised websites have been common vehicles of infection (we wrote about protecting against phishing recently), but other methods have become more common in past months. Weaknesses in Microsoft’s Server Message Block (SMB) and Remote Desktop Protocol (RDP) have allowed cryptoworms to spread. Desktop applications — in one case an accounting package — and even Microsoft Office (Microsoft’s Dynamic Data Exchange — DDE) have been the agents of infection.

Recent ransomware strains such as Petya, CryptoLocker, and WannaCry have incorporated worms to spread themselves across networks, earning the nickname, “cryptoworms.”

How to Defeat Ransomware

Isolate the Infection
Prevent the infection from spreading by separating all infected computers from each other, shared storage, and the network.
Identify the Infection
From messages, evidence on the computer, and identification tools, determine which malware strain you are dealing with.
Report to the authorities to support and coordinate measures to counter attacks.
Determine Your Options
You have a number of ways to deal with the infection. Determine which approach is best for you.
Restore and Refresh
Use safe backups and program and software sources to restore your computer or outfit a new platform.
Plan to Prevent Recurrence
Make an assessment of how the infection occurred and what you can do to put measures into place that will prevent it from happening again.

1 — Isolate the Infection

The rate and speed of ransomware detection is critical in combating fast moving attacks before they succeed in spreading across networks and encrypting vital data.

The first thing to do when a computer is suspected of being infected is to isolate it from other computers and storage devices. Disconnect it from the network (both wired and Wi-Fi) and from any external storage devices. Cryptoworms actively seek out connections and other computers, so you want to prevent that happening. You also don’t want the ransomware communicating across the network with its command and control center.

Be aware that there may be more than just one patient zero, meaning that the ransomware may have entered your organization or home through multiple computers, or may be dormant and not yet shown itself on some systems. Treat all connected and networked computers with suspicion and apply measures to ensure that all systems are not infected.

This Week in Tech ( did a videocast showing what happens when WannaCry is released on an isolated system and encrypts files and trys to spread itself to other computers. It’s a great lesson on how these types of cryptoworms operate.

2 — Identify the Infection

Most often the ransomware will identify itself when it asks for ransom. There are numerous sites that help you identify the ransomware, including ID Ransomware. The No More Ransomware! Project provides the Crypto Sheriff to help identify ransomware.

Identifying the ransomware will help you understand what type of ransomware you have, how it propagates, what types of files it encrypts, and maybe what your options are for removal and disinfection. It also will enable you to report the attack to the authorities, which is recommended.

wanna decryptor 2.0 ransomware message

WannaCry Ransomware Extortion Dialog

3 — Report to the Authorities

You’ll be doing everyone a favor by reporting all ransomware attacks to the authorities. The FBI urges ransomware victims to report ransomware incidents regardless of the outcome. Victim reporting provides law enforcement with a greater understanding of the threat, provides justification for ransomware investigations, and contributes relevant information to ongoing ransomware cases. Knowing more about victims and their experiences with ransomware will help the FBI to determine who is behind the attacks and how they are identifying or targeting victims.

You can file a report with the FBI at the Internet Crime Complaint Center.

There are other ways to report ransomware, as well.

4 — Determine Your Options

Your options when infected with ransomware are:

  1. Pay the ransom
  2. Try to remove the malware
  3. Wipe the system(s) and reinstall from scratch

It’s generally considered a bad idea to pay the ransom. Paying the ransom encourages more ransomware, and in most cases the unlocking of the encrypted files is not successful.

In a recent survey, more than three-quarters of respondents said their organization is not at all likely to pay the ransom in order to recover their data (77%). Only a small minority said they were willing to pay some ransom (3% of companies have already set up a Bitcoin account in preparation).

Even if you decide to pay, it’s very possible you won’t get back your data.

5 — Restore or Start Fresh

You have the choice of trying to remove the malware from your systems or wiping your systems and reinstalling from safe backups and clean OS and application sources.

Get Rid of the Infection

There are internet sites and software packages that claim to be able to remove ransomware from systems. The No More Ransom! Project is one. Other options can be found, as well.

Whether you can successfully and completely remove an infection is up for debate. A working decryptor doesn’t exist for every known ransomware, and unfortunately it’s true that the newer the ransomware, the more sophisticated it’s likely to be and a perhaps a decryptor has not yet been created.

It’s Best to Wipe All Systems Completely

The surest way of being certain that malware or ransomware has been removed from a system is to do a complete wipe of all storage devices and reinstall everything from scratch. If you’ve been following a sound backup strategy, you should have copies of all your documents, media, and important files right up to the time of the infection.

Be sure to determine as well as you can from file dates and other information what was the date of infection. Consider that an infection might have been dormant in your system for a while before it activated and made significant changes to your system. Identifying and learning about the particular malware that attacked your systems will enable you to understand how that malware operates and what your best strategy should be for restoring your systems.

Backblaze Backup enables you to go back in time and specify the date prior to which you wish to restore files. That date should precede the date your system was infected.

Choose files to restore from earlier date in Backblaze Backup

If you’ve been following a good backup policy with both local and off-site backups, you should be able to use backup copies that you are sure were not connected to your network after the time of attack and hence protected from infection. Backup drives that were completely disconnected should be safe, as are files stored in the cloud, as with Backblaze Backup.

System Restores Are not the Best Strategy for Dealing with Ransomware and Malware

You might be tempted to use a System Restore point to get your system back up and running. System Restore is not a good solution for removing viruses or other malware. Since malicious software is typically buried within all kinds of places on a system, you can’t rely on System Restore being able to root out all parts of the malware. Instead, you should rely on a quality virus scanner that you keep up to date. Also, System Restore does not save old copies of your personal files as part of its snapshot. It also will not delete or replace any of your personal files when you perform a restoration, so don’t count on System Restore as working like a backup. You should always have a good backup procedure in place for all your personal files.

Local backups can be encrypted by ransomware. If your backup solution is local and connected to a computer that gets hit with ransomware, the chances are good your backups will be encrypted along with the rest of your data.

With a good backup solution that is isolated from your local computers, such as Backblaze Backup, you can easily obtain the files you need to get your system working again. You have the flexility to determine which files to restore, from which date you want to restore, and how to obtain the files you need to restore your system.

Choose how to obtain your backup files

You’ll need to reinstall your OS and software applications from the source media or the internet. If you’ve been managing your account and software credentials in a sound manner, you should be able to reactivate accounts for applications that require it.

If you use a password manager, such as 1Password or LastPass, to store your account numbers, usernames, passwords, and other essential information, you can access that information through their web interface or mobile applications. You just need to be sure that you still know your master username and password to obtain access to these programs.

6 — How to Prevent a Ransomware Attack

“Ransomware is at an unprecedented level and requires international investigation.” — European police agency EuroPol

A ransomware attack can be devastating for a home or a business. Valuable and irreplaceable files can be lost and tens or even hundreds of hours of effort can be required to get rid of the infection and get systems working again.

Security experts suggest several precautionary measures for preventing a ransomware attack.

  1. Use anti-virus and anti-malware software or other security policies to block known payloads from launching.
  2. Make frequent, comprehensive backups of all important files and isolate them from local and open networks. Cybersecurity professionals view data backup and recovery (74% in a recent survey) by far as the most effective solution to respond to a successful ransomware attack.
  3. Keep offline backups of data stored in locations inaccessible from any potentially infected computer, such as external storage drives or the cloud, which prevents them from being accessed by the ransomware.
  4. Install the latest security updates issued by software vendors of your OS and applications. Remember to Patch Early and Patch Often to close known vulnerabilities in operating systems, browsers, and web plugins.
  5. Consider deploying security software to protect endpoints, email servers, and network systems from infection.
  6. Exercise cyber hygiene, such as using caution when opening email attachments and links.
  7. Segment your networks to keep critical computers isolated and to prevent the spread of malware in case of attack. Turn off unneeded network shares.
  8. Turn off admin rights for users who don’t require them. Give users the lowest system permissions they need to do their work.
  9. Restrict write permissions on file servers as much as possible.
  10. Educate yourself, your employees, and your family in best practices to keep malware out of your systems. Update everyone on the latest email phishing scams and human engineering aimed at turning victims into abettors.

It’s clear that the best way to respond to a ransomware attack is to avoid having one in the first place. Other than that, making sure your valuable data is backed up and unreachable by ransomware infection will ensure that your downtime and data loss will be minimal or avoided completely.

Have you endured a ransomware attack or have a strategy to avoid becoming a victim? Please let us know in the comments.

The post How to Recover From Ransomware appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Backing Up the Modern Enterprise with Backblaze for Business

Post Syndicated from Roderick Bauer original

Endpoint backup diagram

Organizations of all types and sizes need reliable and secure backup. Whether they have as few as 3 or as many as 300,000 computer users, an organization’s computer data is a valuable business asset that needs to be protected.

Modern organizations are changing how they work and where they work, which brings new challenges to making sure that company’s data assets are not only available, but secure. Larger organizations have IT departments that are prepared to address these needs, but often times in smaller and newer organizations the challenge falls upon office management who might not be as prepared or knowledgeable to face a work environment undergoing dramatic changes.

Whether small or large, local or world-wide, for-profit or non-profit, organizations need a backup strategy and solution that matches the new ways of working in the enterprise.

The Enterprise Has Changed, and So Has Data Use

More and more, organizations are working in the cloud. These days organizations can operate just fine without their own file servers, database servers, mail servers, or other IT infrastructure that used to be standard for all but the smallest organization.

The reality is that for most organizations, though, it’s a hybrid work environment, with a combination of cloud-based and PC and Macintosh-based applications. Legacy apps aren’t going away any time soon. They will be with us for a while, with their accompanying data scattered amongst all the desktops, laptops and other endpoints in corporate headquarters, home offices, hotel rooms, and airport waiting areas.

In addition, the modern workforce likely combines regular full-time employees, remote workers, contractors, and sometimes interns, volunteers, and other temporary workers who also use company IT assets.

The Modern Enterprise Brings New Challenges for IT

These changes in how enterprises work present a problem for anyone tasked with making sure that data — no matter who uses it or where it lives — is adequately backed-up. Cloud-based applications, when properly used and managed, can be adequately backed up, provided that users are connected to the internet and data transfers occur regularly — which is not always the case. But what about the data on the laptops, desktops, and devices used by remote employees, contractors, or just employees whose work keeps them on the road?

The organization’s backup solution must address all the needs of the modern organization or enterprise using both cloud and PC and Mac-based applications, and not be constrained by employee or computer location.

A Ten-Point Checklist for the Modern Enterprise for Backing Up

What should the modern enterprise look for when evaluating a backup solution?

1) Easy to deploy to workers’ computers

Whether installed by the computer user or an IT person locally or remotely, the backup solution must be easy to implement quickly with minimal demands on the user or administrator.

2) Fast and unobtrusive client software

Backups should happen in the background by efficient (native) PC and Macintosh software clients that don’t consume valuable processing power or take memory away from applications the user needs.

3) Easy to configure

The backup solutions must be easy to configure for both the user and the IT professional. Ease-of-use means less time to deploy, configure, and manage.

4) Defaults to backing up all valuable data

By default, the solution backs up commonly used files and folders or directories, including desktops. Some backup solutions are difficult and intimidating because they require that the user chose what needs to be backed up, often missing files and folders/directories that contain valuable data.

5) Works automatically in the background

Backups should happen automatically, no matter where the computer is located. The computer user, especially the remote or mobile one, shouldn’t be required to attach cables or drives, or remember to initiate backups. A working solution backs up automatically without requiring action by the user or IT administrator.

6) Data restores are fast and easy

Whether it’s a single file, directory, or an entire system that must be restored, a user or IT sysadmin needs to be able to restore backed up data as quickly as possible. In cases of large restores to remote locations, the ability to send a restore via physical media is a must.

7) No limitations on data

Throttling, caps, and data limits complicate backups and require guesses about how much storage space will be needed.

8) Safe & Secure

Organizations require that their data is secure during all phases of initial upload, storage, and restore.

9) Easy-to-manage

The backup solution needs to provide a clear and simple web management interface for all functions. Designing for ease-of-use leads to efficiency in management and operation.

10) Affordable and transparent pricing

Backup costs should be predictable, understandable, and without surprises.

Two Scenarios for the Modern Enterprise

Enterprises exist in many forms and types, but wanting to meet the above requirements is common across all of them. Below, we take a look at two common scenarios showing how enterprises face these challenges. Three case studies are available that provide more information about how Backblaze customers have succeeded in these environments.

Enterprise Profile 1

The needs of a smaller enterprise differ from those of larger, established organizations. This organization likely doesn’t have anyone who is devoted full-time to IT. The job of on-boarding new employees and getting them set up with a computer likely falls upon an executive assistant or office manager. This person might give new employees a checklist with the software and account information and lets users handle setting up the computer themselves.

Organizations in this profile need solutions that are easy to install and require little to no configuration. Backblaze, by default, backs up all user data, which lets the organization be secure in knowing all the data will be backed up to the cloud — including files left on the desktop. Combined with Backblaze’s unlimited data policy, organizations have a truly “set it and forget it” platform.

Customizing Groups To Meet Teams’ Needs

The Groups feature of Backblaze for Business allows an organization to decide whether an individual client’s computer will be Unmanaged (backups and restores under the control of the worker), or Managed, in which an administrator can monitor the status and frequency of backups and handle restores should they become necessary. One group for the entire organization might be adequate at this stage, but the organization has the option to add additional groups as it grows and needs more flexibility and control.

The organization, of course, has the choice of managing and monitoring users using Groups. With Backblaze’s Groups, organizations can set user-based access rules, which allows the administrator to create restores for lost files or entire computers on an employee’s behalf, to centralize billing for all client computers in the organization, and to redeploy a recovered computer or new computer with the backed up data.


In this scenario, the decision has been made to let each user manage her own backups, including restores, if necessary, of individual files or entire systems. If a restore of a file or system is needed, the restore process is easy enough for the user to handle it by herself.

Case Study 1

Read about how PagerDuty uses Backblaze for Business in a mixed enterprise of cloud and desktop/laptop applications.

PagerDuty Case Study

In a common approach, the employee can retrieve an accidentally deleted file or an earlier version of a document on her own. The Backblaze for Business interface is easy to navigate and was designed with feedback from thousands of customers over the course of a decade.

In the event of a lost, damaged, or stolen laptop,  administrators of Managed Groups can  initiate the restore, which could be in the form of a download of a restore ZIP file from the web management console, or the overnight shipment of a USB drive directly to the organization or user.

Enterprise Profile 2

This profile is for an organization with a full-time IT staff. When a new worker joins the team, the IT staff is tasked with configuring the computer and delivering it to the new employee.

Backblaze for Business Groups

Case Study 2

Global charitable organization charity: water uses Backblaze for Business to back up workers’ and volunteers’ laptops as they travel to developing countries in their efforts to provide clean and safe drinking water.

charity: water Case Study

This organization can take advantage of additional capabilities in Groups. A Managed Group makes sense in an organization with a geographically dispersed work force as it lets IT ensure that workers’ data is being regularly backed up no matter where they are. Billing can be company-wide or assigned to individual departments or geographical locations. The organization has the choice of how to divide the organization into Groups (location, function, subsidiary, etc.) and whether the Group should be Managed or Unmanaged. Using Managed Groups might be suitable for most of the organization, but there are exceptions in which sensitive data might dictate using an Unmanaged Group, such as could be the case with HR, the executive team, or finance.


By Invitation Email, Link, or Domain

Backblaze for Business allows a number of options for deploying the client software to workers’ computers. Client installation is fast and easy on both Windows and Macintosh, so sending email invitations to users or automatically enrolling users by domain or invitation link, is a common approach.

By Remote Deployment

IT might choose to remotely and silently deploy Backblaze for Business across specific Groups or the entire organization. An administrator can silently deploy the Backblaze backup client via the command-line, or use common RMM (Remote Monitoring and Management) tools such as Jamf and Munki.


Case Study 3

Read about how Bright Bear Technology Solutions, an IT Managed Service Provider (MSP), uses the Groups feature of Backblaze for Business to manage customer backups and restores, deploy Backblaze licenses to their customers, and centralize billing for all their client-based backup services.

Bright Bear Case Study

Some organizations are better equipped to manage or assist workers when restores become necessary. Individual users will be pleased to discover they can roll-back files to an earlier version if they wish, but IT will likely manage any complete system restore that involves reconfiguring a computer after a repair or requisitioning an entirely new system when needed.

This organization might chose to retain a client’s entire computer backup for archival purposes, using Backblaze B2 as the cloud storage solution. This is another advantage of having a cloud storage provider that combines both endpoint backup and cloud object storage among its services.

The Next Step: Server Backup & Data Archiving with B2 Cloud Storage

As organizations grow, they have increased needs for cloud storage beyond Macintosh and PC data backup. Backblaze’s object cloud storage, Backblaze B2, provides low-cost storage and archiving of records, media, and server data that can grow with the organization’s size and needs.

B2 Cloud Storage is available through the same Backblaze management console as Backblaze Computer Backup. This means that Admins have one console for billing, monitoring, deployment, and role provisioning. B2 is priced at 1/4 the cost of Amazon S3, or $0.005 per month per gigabyte (which equals $5/month per terabyte).

Why Modern Enterprises Chose Backblaze

Backblaze for Business

Businesses and organizations select Backblaze for Business for backup because Backblaze is designed to meet the needs of the modern enterprise. Backblaze customers are part of a a platform that has a 10+ year track record of innovation and over 400 petabytes of customer data already under management.

Backblaze’s backup model is proven through head-to-head comparisons to back up data that other backup solutions overlook in their default configurations — including valuable files that are needed after an accidental deletion, theft, or computer failure.

Backblaze is the only enterprise-level backup company that provides TOTP (Time-based One-time Password) via both SMS and Authentication app to all accounts at no incremental charge. At just $50/year/computer, Backblaze is affordable for any size of enterprise.

Modern Enterprises can Meet The Challenge of The Changing Data Environment

With the right backup solution and strategy, the modern enterprise will be prepared to ensure that its data is protected from accident, disaster, or theft, whether its data is in one office or dispersed among many locations, and remote and mobile employees.

Backblaze for Business is an affordable solution that enables organizations to meet the evolving data demands facing the modern enterprise.

The post Backing Up the Modern Enterprise with Backblaze for Business appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Improved Search for Backblaze’s Blog

Post Syndicated from Roderick Bauer original

Improved Search for Backblaze's Blog
Search has become the most powerful method to find content on the Web, both for finding websites themselves and for discovering information within websites. Our blog readers find content in both ways — using Google, Bing, Yahoo, Ask, DuckDuckGo, and other search engines to follow search results directly to our blog, and using the site search function once on our blog to find content in the blog posts themselves.

There’s a Lot of Great Content on the Backblaze Blog

Backblaze’s CEO Gleb Budman wrote the first post for this blog in March of 2008. Since that post there have been 612 more. There’s a lot of great content on this blog, as evidenced by the more than two million page views we’ve had since the beginning of this year. We typically publish two blog posts per week on a variety of topics, but we focus primarily on cloud storage technology and data backup, company news, and how-to articles on how to use cloud storage and various hardware and software solutions.

Earlier this year we initiated a series of posts on entrepreneurship by our CEO and co-founder, Gleb Budman, which has proven tremendously popular. We also occasionally publish something a little lighter, such as our current Halloween video contest — there’s still time to enter!

Blog search box

The Site Search Box — Your gateway to Backblaze blog content

We Could do a Better Job of Helping You Find It

I joined Backblaze as Content Director in July of this year. During the application process, I spent quite a bit of time reading through the blog to understand the company, the market, and its customers. That’s a lot of reading. I used the site search many times to uncover topics and posts, and discovered that site search had a number of weaknesses that made it less-than-easy to find what I was looking for.

These site search weaknesses included:

Searches were case sensitive
Visitor could easily miss content capitalized differently than the search terms
Results showed no date or author information
Visitor couldn’t tell how recent the post was or who wrote it
Search terms were not highlighted in context
Visitor had to scrutinize the results to find the terms in the post
No indication of the number of results or number of pages of results
Visitor didn’t know how fruitful the search was
No record of search terms used by visitors
We couldn’t tell what our visitors were searching for!

I wanted to make it easier for blog visitors to find all the great content on the Backblaze blog and help me understand what our visitors are searching for. To do that, we needed to upgrade our site search.

I started with a list of goals I wanted for site search.

  1. Make it easier to find content on the blog
  2. Provide a summary of what was found
  3. Search the comments as well as the posts
  4. Highlight the search terms in the results to help find them in context
  5. Provide a record of searches to help me understand what interests our readers

I had the goals, now how could I find a solution to achieve them?

Our blog is built on WordPress, which has a built-in site search function that could be described as simply adequate. The most obvious of its limitations is that search results are listed chronologically, not based on “most popular,” most occurring,” or any other metric that might make the result more relevant to your interests.

The Search for Improved (Site) Search

An obvious choice to improve site search would be to adopt Google Site Search, as many websites and blogs have done. Unfortunately, I quickly discovered that Google is sunsetting Site Search by April of 2018. That left the choice among a number of third-party services or WordPress-specific solutions. My immediate inclination was to see what is available specifically for WordPress.

There are a handful of search plugins for WordPress. One stood out to me for the number of installations (100,000+) and overwhelmingly high reviews: Relevanssi. Still, I had a number of questions. The first question was whether the plugin retained any search data from our site — I wanted to make sure that the privacy of our visitors is maintained, and even harvesting anonymous search data would not be acceptable to Backblaze. I wrote to the developer and was pleased by the responsiveness from Relevanssi’s creator, Mikko Saari. He explained to me that Relevanssi doesn’t have access to any of the search data from the sites using his plugin. Receiving a quick response from a developer is always a good sign. Other signs of a good WordPress plugin are recent updates and an active support forum.

Our solution: Relevanssi for Site Search

The WordPress plugin Relevanssi met all of our criteria, so we installed the plugin and switched to using it for site search in September.

In addition to solving the problems listed above, our search results are now displayed based on relevance instead of date, which is the default behavior of WordPress search. That capability is very useful on our blog where a lot of the content from years ago is still valuable — often called evergreen content. The new site search also enables visitors to search using the boolean expressions AND and OR. For example, a visitor can search for “seagate AND drive,” and see results that only include both words. Alternatively, a visitor can search for “seagate OR drive” and see results that include either word.

screenshot of relevannssi wordpress search results

Search results showing total number of results, hits and their location, and highlighted search terms in context

Visitors can put search terms in quotation marks to search for an entire phrase. For example, a visitor can search for “2016 drive stats” and see results that include only that exact phrase. In addition, the site search results come with a summary, showing where the results were found (title, post, or comments). Search terms are highlighted in yellow in the content, showing exactly where the search result was found.

Here’s an example of a popular post that shows up in searches. Hard Drive Stats for Q1 2017 was published on May 9, 2017. Since September 4, it has shown up over 150 times in site searches and in the last 90 days in has been viewed over 53,000 times on our blog.

Hard Drive Stats for Q1 2017

The Results Tell the Story

Since initiating the new search on our blog on September 4, there have been almost 23,000 site searches conducted, so we know you are using it. We’ve implemented pagination for the blog feed and search results so you know how many pages of results there are and made it easier to navigate to them.

Now that we have this site search data, you likely are wondering which are the most popular search terms on our blog. Here are some of the top searches:

What Do You Search For?

Please tell us how you use site search and whether there are any other capabilities you’d like to see that would make it easier to find content on our blog.

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