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	<title>Amazon Lex &#8211; Noise</title>
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		<title>Simplify document search at scale with intelligent search bot on AWS</title>
		<link>https://noise.getoto.net/2024/03/21/simplify-document-search-at-scale-with-intelligent-search-bot-on-aws/</link>
		
		<dc:creator><![CDATA[Rostislav Markov]]></dc:creator>
		<pubDate>Thu, 21 Mar 2024 16:32:28 +0000</pubDate>
				<category><![CDATA[Amazon Kendra]]></category>
		<category><![CDATA[Amazon Lex]]></category>
		<category><![CDATA[Amazon Simple Storage Service (S3)]]></category>
		<category><![CDATA[artificial intelligence]]></category>
		<category><![CDATA[AWS Lambda]]></category>
		<category><![CDATA[Customer Solutions]]></category>
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					<description><![CDATA[Enterprise document management systems (EDMS) manage the lifecycle and distribution of documents. They often rely on keyword-based search functionality. However, it increasingly becomes hard to discover documents as such repositories grow to tens of thousands of items. In this blog, we discuss how Amazon Web Services (AWS) built an intelligent search bot on top of […]]]></description>
		
		
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		<title>New generative AI features in Amazon Connect, including Amazon Q, facilitate improved contact center service</title>
		<link>https://noise.getoto.net/2023/11/28/new-generative-ai-features-in-amazon-connect-including-amazon-q-facilitate-improved-contact-center-service/</link>
		
		<dc:creator><![CDATA[Veliswa Boya]]></dc:creator>
		<pubDate>Tue, 28 Nov 2023 17:52:31 +0000</pubDate>
				<category><![CDATA[Amazon Bedrock]]></category>
		<category><![CDATA[Amazon Connect]]></category>
		<category><![CDATA[Amazon Lex]]></category>
		<category><![CDATA[Amazon Machine Learning]]></category>
		<category><![CDATA[artificial intelligence]]></category>
		<category><![CDATA[AWS re:Invent]]></category>
		<category><![CDATA[generative AI]]></category>
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					<description><![CDATA[If you manage a contact center, then you know the critical role that agents play in helping your organization build customer trust and loyalty. Those of us who’ve reached out to a contact center know how important agents are with guiding through complex decisions and providing fast and accurate solutions where needed. This can take […]]]></description>
		
		
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		<item>
		<title>Build AI and ML into Email &#038; SMS for customer engagement</title>
		<link>https://noise.getoto.net/2023/02/28/build-ai-and-ml-into-email-sms-for-customer-engagement/</link>
		
		<dc:creator><![CDATA[Vinay Ujjini]]></dc:creator>
		<pubDate>Tue, 28 Feb 2023 15:06:54 +0000</pubDate>
				<category><![CDATA[2-way-sms]]></category>
		<category><![CDATA[Amazon Lex]]></category>
		<category><![CDATA[Amazon Personalize]]></category>
		<category><![CDATA[Amazon Pinpoint]]></category>
		<category><![CDATA[Amazon Simple Notification Service (SNS)]]></category>
		<category><![CDATA[AWS]]></category>
		<category><![CDATA[AWS Lambda]]></category>
		<category><![CDATA[cpaas]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[sms]]></category>
		<category><![CDATA[two-way sms]]></category>
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					<description><![CDATA[Build AI and ML into Email &#38; SMS for customer engagement Customers engage with businesses through various channels like email, SMS, Push, and in-app. With the availability and ease of usage of mobile phones, businesses can use 2-way Short Service Messages (SMS) to engage with their customers. Text messaging does not need applications and provides […]]]></description>
		
		
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		<item>
		<title>How to encrypt sensitive caller voice input in Amazon Lex</title>
		<link>https://noise.getoto.net/2023/01/16/how-to-encrypt-sensitive-caller-voice-input-in-amazon-lex/</link>
		
		<dc:creator><![CDATA[Herbert Guerrero]]></dc:creator>
		<pubDate>Mon, 16 Jan 2023 21:56:58 +0000</pubDate>
				<category><![CDATA[Amazon Connect]]></category>
		<category><![CDATA[Amazon Lex]]></category>
		<category><![CDATA[Architecture]]></category>
		<category><![CDATA[authentication]]></category>
		<category><![CDATA[AWS Lambda]]></category>
		<category><![CDATA[connect]]></category>
		<category><![CDATA[data encryption]]></category>
		<category><![CDATA[Intermediate (200)]]></category>
		<category><![CDATA[Security Blog]]></category>
		<category><![CDATA[Security, Identity & Compliance]]></category>
		<category><![CDATA[Technical How-to]]></category>
		<category><![CDATA[Voice Input]]></category>
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					<description><![CDATA[In the telecommunications industry, sensitive authentication and user data are typically received through mobile voice and keypads, and companies are responsible for protecting the data obtained through these channels. The increasing use of voice-driven interactive voice response (IVR) has resulted in a need to provide solutions that can protect user data that is gathered from […]]]></description>
		
		
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		<item>
		<title>AWS Week in Review – December 12, 2022</title>
		<link>https://noise.getoto.net/2022/12/13/aws-week-in-review-december-12-2022/</link>
		
		<dc:creator><![CDATA[Marcia Villalba]]></dc:creator>
		<pubDate>Mon, 12 Dec 2022 22:02:33 +0000</pubDate>
				<category><![CDATA[Amazon Aurora]]></category>
		<category><![CDATA[Amazon EventBridge]]></category>
		<category><![CDATA[Amazon FSx]]></category>
		<category><![CDATA[Amazon FSx for NetApp ONTAP]]></category>
		<category><![CDATA[Amazon Lex]]></category>
		<category><![CDATA[Amazon RDS]]></category>
		<category><![CDATA[Amazon Sagemaker]]></category>
		<category><![CDATA[announcements]]></category>
		<category><![CDATA[robotics]]></category>
		<category><![CDATA[Week in Review]]></category>
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					<description><![CDATA[This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS! The world is asynchronous, is what Werner Vogels, Amazon CTO, reminded us during his keynote last week at AWS re:Invent. At the beginning of the keynote, he showed us how […]]]></description>
		
		
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		<item>
		<title>AWS Week in Review – September 19, 2022</title>
		<link>https://noise.getoto.net/2022/09/19/aws-week-in-review-september-19-2022/</link>
		
		<dc:creator><![CDATA[Jeff Barr]]></dc:creator>
		<pubDate>Mon, 19 Sep 2022 19:13:12 +0000</pubDate>
				<category><![CDATA[Amazon EC2]]></category>
		<category><![CDATA[Amazon Elastic Container Service]]></category>
		<category><![CDATA[Amazon FSx for Lustre]]></category>
		<category><![CDATA[Amazon Lex]]></category>
		<category><![CDATA[Amazon WorkSpaces]]></category>
		<category><![CDATA[AWS Cloud Development Kit]]></category>
		<category><![CDATA[AWS Config]]></category>
		<category><![CDATA[AWS Outposts]]></category>
		<category><![CDATA[Events]]></category>
		<category><![CDATA[launch]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[Week in Review]]></category>
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					<description><![CDATA[Things are heating up in Seattle, with preparation for AWS re:Invent 2022 well underway. Later this month the entire News Blog team will participate in our now-legendary “speed storming” event. Over the course of three or four days, each of the AWS service teams with a launch in the works for re:Invent will give us […]]]></description>
		
		
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		<item>
		<title>Enhance Your Contact Center Solution with Automated Voice Authentication and Visual IVR</title>
		<link>https://noise.getoto.net/2022/02/03/enhance-your-contact-center-solution-with-automated-voice-authentication-and-visual-ivr/</link>
		
		<dc:creator><![CDATA[Soonam Jose]]></dc:creator>
		<pubDate>Thu, 03 Feb 2022 16:14:21 +0000</pubDate>
				<category><![CDATA[Amazon Connect]]></category>
		<category><![CDATA[Amazon DynamoDB]]></category>
		<category><![CDATA[Amazon Lex]]></category>
		<category><![CDATA[Amazon Pinpoint]]></category>
		<category><![CDATA[Architecture]]></category>
		<category><![CDATA[AWS Amplify]]></category>
		<category><![CDATA[Contact Center]]></category>
		<category><![CDATA[Customer Solutions]]></category>
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					<description><![CDATA[Recently, the Accenture AWS Business Group (AABG) assisted a customer in developing a secure and personalized Interactive Voice Response (IVR) contact center experience that receives and processes payments and responds to customer inquiries. Our solution uses Amazon Connect at its core to help customers efficiently engage with customer service agents. To ensure transactions are completed […]]]></description>
		
		
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		<item>
		<title>Integrating Amazon Connect and Amazon Lex with Third-party Systems</title>
		<link>https://noise.getoto.net/2021/07/15/integrating-amazon-connect-and-amazon-lex-with-third-party-systems/</link>
		
		<dc:creator><![CDATA[Steven Warwick]]></dc:creator>
		<pubDate>Wed, 14 Jul 2021 23:35:59 +0000</pubDate>
				<category><![CDATA[Amazon Connect]]></category>
		<category><![CDATA[Amazon Lex]]></category>
		<category><![CDATA[Architecture]]></category>
		<category><![CDATA[AWS Lambda]]></category>
		<category><![CDATA[integration]]></category>
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					<description><![CDATA[AWS customers who provide software solutions that integrate with AWS often require design patterns that offer some flexibility. They must build, support, and expand products and solutions to meet their end user business requirements. These design patterns must use the underlying services and infrastructure through API operations. As we will show, third-party solutions can integrate […]]]></description>
		
		
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		<item>
		<title>Amazon Lex Introduces an Enhanced Console Experience and New V2 APIs</title>
		<link>https://noise.getoto.net/2021/01/22/amazon-lex-introduces-an-enhanced-console-experience-and-new-v2-apis/</link>
		
		<dc:creator><![CDATA[Martin Beeby]]></dc:creator>
		<pubDate>Fri, 22 Jan 2021 00:39:13 +0000</pubDate>
				<category><![CDATA[Amazon Lex]]></category>
		<category><![CDATA[announcements]]></category>
		<category><![CDATA[artificial intelligence]]></category>
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					<description><![CDATA[Today, the Amazon Lex team has released a new console experience that makes it easier to build, deploy, and manage conversational experiences. Along with the new console, we have also introduced new V2 APIs, including continuous streaming capability. These improvements allow you to reach new audiences, have more natural conversations, and develop and iterate faster. […]]]></description>
		
		
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		<item>
		<title>Field Notes: Improving Call Center Experiences with Iterative Bot Training Using Amazon Connect and Amazon Lex</title>
		<link>https://noise.getoto.net/2021/01/19/field-notes-improving-call-center-experiences-with-iterative-bot-training-using-amazon-connect-and-amazon-lex/</link>
		
		<dc:creator><![CDATA[Marius Cealera]]></dc:creator>
		<pubDate>Tue, 19 Jan 2021 15:26:16 +0000</pubDate>
				<category><![CDATA[Amazon Connect]]></category>
		<category><![CDATA[Amazon Lex]]></category>
		<category><![CDATA[Amazon Machine Learning]]></category>
		<category><![CDATA[Architecture]]></category>
		<category><![CDATA[Field Notes]]></category>
		<category><![CDATA[Technical How-to]]></category>
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					<description><![CDATA[This post was co-written by Abdullah Sahin, senior technology architect at Accenture, and Muhammad Qasim, software engineer at Accenture.  Organizations deploying call-center chat bots are interested in evolving their solutions continuously, in response to changing customer demands. When developing a smart chat bot, some requests can be predicted (for example following a new product launch […]]]></description>
		
		
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