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		<title>How we improved translation experience with cost efficiency</title>
		<link>https://noise.getoto.net/2024/08/05/how-we-improved-translation-experience-with-cost-efficiency/</link>
		
		<dc:creator><![CDATA[Grab Tech]]></dc:creator>
		<pubDate>Mon, 05 Aug 2024 00:00:10 +0000</pubDate>
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					<description><![CDATA[Introduction

As COVID restrictions were fully lifted in 2023, the number of tourists grew dramatically. People began to explore the world again, frequently using the Grab app to make bookings outside of their home country. However, we noticed that com...]]></description>
		
		
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		<title>Customer Support workforce routing</title>
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		<dc:creator><![CDATA[Grab Tech]]></dc:creator>
		<pubDate>Fri, 05 Feb 2021 00:15:00 +0000</pubDate>
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					<description><![CDATA[Introduction

With Grab’s wide range of services, we get large volumes of queries a day. Our Customer Support teams address concerns and issues from safety issues to general FAQs. The teams delight our customers through quick resolutions, resulting fro...]]></description>
		
		
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