https://noise.getoto.net The collective thoughts of the interwebz Mon, 19 Apr 2021 00:08:30 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 https://noise.getoto.net/2021/04/19/how-we-improved-agent-chat-efficiency-with-machine-learning/ Mon, 19 Apr 2021 00:08:30 +0000 https://engineering.grab.com/how-we-improved-agent-chat-efficiency-with-ml