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		<title>Automating adverse events reporting for pharma with Amazon Connect and Amazon Lex</title>
		<link>https://noise.getoto.net/2023/02/15/automating-adverse-events-reporting-for-pharma-with-amazon-connect-and-amazon-lex/</link>
		
		<dc:creator><![CDATA[Siva Thangavel]]></dc:creator>
		<pubDate>Wed, 15 Feb 2023 16:21:48 +0000</pubDate>
				<category><![CDATA[AI]]></category>
		<category><![CDATA[Amazon Connect]]></category>
		<category><![CDATA[Amazon Simple Notification Service (SNS)]]></category>
		<category><![CDATA[Amazon Transcribe]]></category>
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					<description><![CDATA[Every pharmaceutical company manufacturing medicine must provide customers nationwide with a method to report adverse events following medicine usage as well as emergency assistance as needed. To comply with regulatory policy and enable an Adverse Events Reporting System (AERS), pharma companies must provide dedicated, toll-free phone numbers and contact center agents to handle inbound calls. […]]]></description>
		
		
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