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	<title>Contact Lens for Amazon Connect &#8211; Noise</title>
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		<title>Newly enhanced Amazon Connect adds generative AI, WhatsApp Business, and secure data collection</title>
		<link>https://noise.getoto.net/2024/12/02/newly-enhanced-amazon-connect-adds-generative-ai-whatsapp-business-and-secure-data-collection/</link>
		
		<dc:creator><![CDATA[Elizabeth Fuentes]]></dc:creator>
		<pubDate>Mon, 02 Dec 2024 03:19:19 +0000</pubDate>
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					<description><![CDATA[Use innovative tools like generative AI for segmentation and campaigns, WhatsApp Business, data privacy controls for chat, AI guardrails, conversational AI bot management, and enhanced analytics to elevate customer experiences securely and efficiently.]]></description>
		
		
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		<title>AWS Weekly Roundup — AWS Chips Taste Test, generative AI updates, Community Days, and more — April 1, 2024</title>
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		<dc:creator><![CDATA[Channy Yun]]></dc:creator>
		<pubDate>Mon, 01 Apr 2024 17:49:38 +0000</pubDate>
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					<description><![CDATA[Today is April Fool’s Day. About 10 years ago, some tech companies would joke about an idea that was thought to be fun and unfeasible on April 1st, to the delight of readers. Jeff Barr has also posted seemingly far-fetched ideas on this blog in the past, and some of these have surprisingly come true! […]]]></description>
		
		
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		<title>Amazon Connect – New ML-Powered Capabilities for Forecasting, Capacity Planning, Scheduling, and Agent Empowerment</title>
		<link>https://noise.getoto.net/2022/11/29/amazon-connect-new-ml-powered-capabilities-for-forecasting-capacity-planning-scheduling-and-agent-empowerment/</link>
		
		<dc:creator><![CDATA[Antje Barth]]></dc:creator>
		<pubDate>Tue, 29 Nov 2022 18:13:59 +0000</pubDate>
				<category><![CDATA[Amazon Connect]]></category>
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					<description><![CDATA[Amazon Connect is an easy-to-use cloud contact center that helps companies of any size deliver superior customer service at a lower cost. If you are following our Amazon Connect announcements, you likely noticed that we keep adding more and more machine learning (ML) powered capabilities to Amazon Connect. ML makes Amazon Connect already smarter at […]]]></description>
		
		
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		<title>Machine Learning-Powered Amazon Connect, Now With Call Summarization</title>
		<link>https://noise.getoto.net/2021/11/30/machine-learning-powered-amazon-connect-now-with-call-summarization/</link>
		
		<dc:creator><![CDATA[Sébastien Stormacq]]></dc:creator>
		<pubDate>Tue, 30 Nov 2021 18:40:32 +0000</pubDate>
				<category><![CDATA[Amazon Connect]]></category>
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					<description><![CDATA[At AWS our mission is to make machine learning (ML) accessible to data scientists, developers, and business users. To help businesses easily leverage the power of ML, we create purpose-built solutions that embed ML and deep learning technologies directly into a business process to address real customer needs, rather than leaving companies to sort it […]]]></description>
		
		
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		<title>New for Amazon Connect: Voice ID, Wisdom, and Outbound Communications</title>
		<link>https://noise.getoto.net/2021/09/27/new-for-amazon-connect-voice-id-wisdom-and-outbound-communications/</link>
		
		<dc:creator><![CDATA[Sébastien Stormacq]]></dc:creator>
		<pubDate>Mon, 27 Sep 2021 12:17:19 +0000</pubDate>
				<category><![CDATA[Amazon Connect]]></category>
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					<description><![CDATA[During the AWS re:Invent conference last year, I wrote about new capabilities added to Amazon Connect. Today, I am happy to announce the general availability of two of these capabilities, Voice ID and Wisdom, and the launch of a new one. High-volume outbound communications allows, as the name implies, the initiation and management of outbound […]]]></description>
		
		
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		<title>Amazon Connect – Now Smarter and More Integrated With Third-Party Tools</title>
		<link>https://noise.getoto.net/2020/12/01/amazon-connect-now-smarter-and-more-integrated-with-third-party-tools/</link>
		
		<dc:creator><![CDATA[Sébastien Stormacq]]></dc:creator>
		<pubDate>Tue, 01 Dec 2020 18:19:08 +0000</pubDate>
				<category><![CDATA[Amazon Connect]]></category>
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					<description><![CDATA[We launched Amazon Connect in 2017 and, since then, thousands of customers have created their own contact centers in the cloud. Amazon Connect makes it easy for non-technical customers to design interaction flows, manage agents, and track performance metrics. For example, when I book a Best Western hotel room in Europe by phone, the call [&#8230;]]]></description>
		
		
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