design – Noise

Agent platform (Part 1): How we help Grab build and run AI agents at scale

Grab Tech — Fri, 24 Jul 2026 00:00:10 +0000

Part 1: From one support bot to a framework At Grab, AI agents have evolved from interesting team prototypes into production services used every day by millions of merchants, drivers, and consumers. Today, more than 500 services run on our internal ag...

The most-seen UI on the Internet? Redesigning Turnstile and Challenge Pages

Leo Bacevicius — Fri, 27 Feb 2026 06:00:00 +0000

We serve 7.6 billion challenges daily. Here’s how we used research, AAA accessibility standards, and a unified architecture to redesign the Internet’s most-seen user interface.

Demystifying user journeys: Revolutionizing troubleshooting with auto tracking

Grab Tech — Tue, 23 Dec 2025 00:23:00 +0000

Introduction Troubleshooting critical issues by deciphering a user’s journey on the Grab app is an extremely challenging task. With countless user journeys and multiple paths through the User Interface (UI), it’s akin to searching for a needle in a va...

Building Jetflow: a framework for flexible, performant data pipelines at Cloudflare

Harry Hough — Wed, 23 Jul 2025 14:00:00 +0000

Faced with a data-ingestion challenge at a massive scale, Cloudflare's Business Intelligence team built a new framework called Jetflow.

Design system annotations, part 2: Advanced methods of annotating components

Jan Maarten — Fri, 09 May 2025 16:56:57 +0000

How to build custom annotations for your design system components or use Figma’s Code Connect to help capture important accessibility details before development.

The post Design system annotations, part 2: Advanced methods of annotating components appeared first on The GitHub Blog.

Design system annotations, part 1: How accessibility gets left out of components

Jan Maarten — Fri, 09 May 2025 16:56:41 +0000

The Accessibility Design team created a set of annotations to bridge the gaps that design systems alone can’t fix and proactively addresses accessibility issues within Primer components.

The post Design system annotations, part 1: How accessibility gets left out of components appeared first on The GitHub Blog.

Leveraging RAG-powered LLMs for Analytical Tasks

Grab Tech — Wed, 09 Oct 2024 00:00:10 +0000

Introduction Retrieval-Augmented Generation (RAG) is a powerful process that is designed to integrate direct function calling to answer queries more efficiently by retrieving relevant information from a broad database. In the rapidly evolving business...

Unveiling the process: The creation of our powerful campaign builder

Grab Tech — Tue, 10 Sep 2024 00:00:10 +0000

In a previous blog, we introduced Trident, Grab’s internal marketing campaign platform. Trident empowers our marketing team to configure If This, Then That (IFTTT) logic and processes real-time events based on that. While we mainly covered how we scal...

Chimera Sandbox: A scalable experimentation and development platform for Notebook services

Grab Tech — Tue, 27 Aug 2024 00:00:10 +0000

Key to innovation and improvement in machine learning (ML) models is the ability for rapid iteration. Our team, Chimera, part of the Artificial Intelligence (AI) Platform team, provides the essential compute infrastructure, ML pipeline components, and ...

How we improved translation experience with cost efficiency

Grab Tech — Mon, 05 Aug 2024 00:00:10 +0000

Introduction As COVID restrictions were fully lifted in 2023, the number of tourists grew dramatically. People began to explore the world again, frequently using the Grab app to make bookings outside of their home country. However, we noticed that com...

The journey of building a comprehensive attribution platform

Grab Tech — Tue, 20 Feb 2024 00:22:10 +0000

The Grab superapp offers a comprehensive array of services from ride-hailing and food delivery to financial services. This creates multifaceted user journeys, traversing homepages, product pages, checkouts, and interactions with diverse content, includ...

Message Center – Redesigning the messaging experience on the Grab superapp

Grab Tech — Mon, 17 Apr 2023 01:23:05 +0000

Since 2016, Grab has been using GrabChat, a built-in messaging feature to connect our users with delivery-partners or driver-partners. However, as the Grab superapp grew to include more features, the limitations of the old system became apparent. GrabC...

Evolution of quality at Grab

Grab Tech — Fri, 31 Mar 2023 01:23:05 +0000

To achieve our vision of becoming the leading superapp in Southeast Asia, we constantly need to balance development velocity with maintaining the high quality of the Grab app. Like most tech companies, we started out with the traditional software devel...

Determine the best technology stack for your web-based projects

Grab Tech — Tue, 21 Mar 2023 01:23:05 +0000

In the current technology landscape, startups are developing rapidly. This usually leads to an increase in the number of engineers in teams, with the goal of increasing the speed of product development and delivery frequency. However, this growth often...

How KartaCam powers GrabMaps

Grab Tech — Thu, 01 Dec 2022 01:08:40 +0000

Introduction The foundation for making any map is in imagery, but due to the complexity and dynamism of the real world, it is difficult for companies to collect high-quality, fresh images in an efficient yet low-cost manner. This is the case for Grab’...

Accelerating GitHub theme creation with color tooling

Cole Bemis — Tue, 14 Jun 2022 19:04:41 +0000

Learn why the GitHub Design Infrastructure team built a dedicated color tool and how they use it to create new color palettes for GitHub.

A new WAF experience

Zhiyuan Zheng — Tue, 15 Mar 2022 12:59:06 +0000

The security landscape is moving fast. We invited users to help us shape a new WAF experience that enables us to evolve WAF to meet their demands and use cases

How Grab built a scalable, high-performance ad server

Grab Tech — Fri, 11 Feb 2022 00:20:00 +0000

Why ads? GrabAds is a service that provides businesses with an opportunity to market their products to Grab’s consumer base. During the pandemic, as the demand for food delivery grew, we realised that ads could be a service we offer to our small resta...

Designing products and services based on Jobs to be Done

Grab Tech — Thu, 21 Oct 2021 01:20:00 +0000

Introduction In 2016, Clayton Christensen, a Harvard Business School professor, wrote a book called Competing Against Luck. In his book, he talked about the kind of jobs that exist in our everyday life and how we can uncover hidden jobs through the ac...

Reshaping Chat Support for Our Users

Grab Tech — Wed, 07 Jul 2021 00:18:20 +0000

Introduction The Grab support team plays a key role in ensuring our users receive support when things don’t go as expected or whenever there are questions on our products and services. In the past, when users required real-time support, their only op...