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	<title>GrabChat &#8211; Noise</title>
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		<title>How we improved translation experience with cost efficiency</title>
		<link>https://noise.getoto.net/2024/08/05/how-we-improved-translation-experience-with-cost-efficiency/</link>
		
		<dc:creator><![CDATA[Grab Tech]]></dc:creator>
		<pubDate>Mon, 05 Aug 2024 00:00:10 +0000</pubDate>
				<category><![CDATA[chat]]></category>
		<category><![CDATA[Chat Support]]></category>
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					<description><![CDATA[Introduction

As COVID restrictions were fully lifted in 2023, the number of tourists grew dramatically. People began to explore the world again, frequently using the Grab app to make bookings outside of their home country. However, we noticed that com...]]></description>
		
		
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		<title>Message Center &#8211; Redesigning the messaging experience on the Grab superapp</title>
		<link>https://noise.getoto.net/2023/04/17/message-center-redesigning-the-messaging-experience-on-the-grab-superapp/</link>
		
		<dc:creator><![CDATA[Grab Tech]]></dc:creator>
		<pubDate>Mon, 17 Apr 2023 01:23:05 +0000</pubDate>
				<category><![CDATA[Chat Support]]></category>
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					<description><![CDATA[Since 2016, Grab has been using GrabChat, a built-in messaging feature to connect our users with delivery-partners or driver-partners. However, as the Grab superapp grew to include more features, the limitations of the old system became apparent. GrabC...]]></description>
		
		
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