Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2019/05/10/delta-union-busting.html

We create, develop, document and collaborate as users of Free and Open
Source Software (FOSS) from around the globe, usually by working remotely
on the Internet. However, human beings have many millennia of evolution
that makes us predisposed to communicate most effectively via in-person
interaction. We don’t just rely on the content of communication, but its
manner of expression, the body language of the communicator, and thousands
of different non-verbal cues and subtle communication mechanisms. In fact,
I believe something that’s quite radical for a software freedom activist to
believe: meeting in person to discuss something is always better
than some form of online communication. And this belief is why I attend so
many FOSS events, and encourage (and work in my day job to support)
programs and policies that financially assist others in FOSS to attend
such events.

When I travel, Delta Airlines often works out to be the best option for my
travel: they have many international flights from my home airport (PDX),
including a daily one to AMS in Europe — and since many
FOSS events are in Europe, this has worked out well.

Admittedly, most for-profit companies that I patronize regularly engage in
some activity that I find abhorrent. One of the biggest challenges of
modern middle-class life in an industrialized soceity is figuring out
(absent becoming a Thoreau-inspired recluse) how to navigate one’s comfort
level with patronizing companies that engage in bad behaviors. We all have
to pick our own boycotts and what vendors we’re going to avoid.

I realize that all the commercial airlines are some of the worst
environmental polluters in the world. I realize that they all hire
union-busting law firms to help them mistreat their workers. But,
Delta
Airlines recent PR campaign to frighten their workers about unions was
one dirty trick too far.

I know unions can be inconvenient for organizational leadership; I
actually have been a manager of a workforce who unionized while I was an
executive. I personally negotiated that union contract with staff. The
process is admittedly annoying and complicated. But I fundamentally
believe it’s deeply necessary, because workers’ rights to collectively
organize and negotiate with their employers is a cornerstone of equality
— not just in the USA but around the entire world.

Furthermore, the Delta posters are particularly offensive because they
reach into the basest problematic instinct in humans that often becomes our
downfall: the belief that one’s own short-term personal convenience and
comfort should be valued higher than the long-term good of our larger
communityf. It’s that instinct that causes us to litter, or to shun public
transit and favor driving a car and/or calling a ride service.

We won’t be perfect in our efforts to serve the greater good, and
sometimes we’re going to selfishly
(say) buy
a video game system with money that could go to a better cause. What’s
truly offensive, and downright nefarious here, is that Delta Airlines
— surely in full knowledge of the worst parts of some human instincts
— attempted to exploit that for their own profit and future ability
to oppress their workforce.

As a regular Delta customer (both personally, and through my employer when
they reimburse my travel), I had to decide how to respond to this act
that’s beyond the pale. I’ve decided on the following steps:

• I’ve written the following statement via Delta’s complaint form:
  

  I am a Diamond Medallion (since 2016) on Delta, and I’ve flown
  more than 975,000 miles on Delta since 2000. I am also a (admittedly
  small) shareholder in Delta myself (via my retirement savings
  accounts).

  I realize that it is common practice for your company (and indeed
  likely every other airline) to negotiate hard with unions to get the
  best deal for your company and its shareholders. However, taking the
  step to launch what appears to be a well-funded and planned PR
  campaign to convince your workers to reject the union and instead
  spend union dues funds on frivolous purchases instead is a
  despicable, nefarious strategy. Your fiduciary duty to your
  shareholders does not mandate the use of unethical and immoral
  strategies with your unionizing labor force — only that you
  negotiate in good faith to get the best deal with them for the
  company.

  I demand that Delta issue a public apology for the posters. Ideally,
  such an apology should include a statement by Delta indicating that
  you believe your workers have the right to unionize and should take
  seriously the counter-arguments put forward by the union in favor
  of union dues and each employee should decide for themselves what is
  right.

  I’ve already booked my primary travel through the rest of the year, so
  I cannot easily pivot away from Delta quickly. This gives you some
  time to do the right thing. If Delta does not apologize publicly for
  this incident by November 1st, 2019, I plan to begin avoiding Delta
  as a carrier and will seek a status match on another airline.

  I realize that this complaint email will likely primarily be read by
  labor, not by management. I thus also encourage you to do
  two things: (a) I hope you’ll share this message, to the extent you are
  permitted under your employment agreement, with your coworkers. Know
  that there are Diamond Medallions out here in the Delta system who
  support your right to unionize. (b) I hope you escalate this matter
  up to management decision-makers so they know that regular customers
  are unhappy at their actions.

• Given that I’m already booked on many non-refundable Delta flights in
  the coming months, I would like to make business-card-sized flyers that say
  something like: I’m a Delta frequent flyer & I support a unionizing
  workforce. and maybe on the other side: Delta should apologize for
  the posters. It would be great if these had some good graphics or
  otherwise be eye-catching in some way. The idea would be to give them out
  to travelers and leave them in seat pockets on flights for others to find.
  If anyone is interested in this project and would like to help, email me
  — I have no graphic design skills and would appreciate help.
• I’m encouraging everyone
  to visit Delta’s
  complaint form and complain about this. If you’ve flown Delta before
  with a frequent flyer account, make sure you’re logged into that account
  when you fill out the form — I know from experience their system
  prioritizes how seriously they take the complaint based on your past
  travel.
• I plan to keep my DAL stock shares until the next annual meeting, and
  (schedule-permitting), I plan to attend the annual meeting and attempt to
  speak about the issue (or at least give out the aforementioned business
  cards there). I’ll also look in to whether shareholders can attend
  earnings calls to ask questions, so maybe I can do something of this nature
  before the next annual meeting.

Overall, there is one positive outcome of this for me personally: I am
renewed in my appreciation for having spent most of my career working for
charities. Charities in the software freedom community have our problems,
but nearly everyone I’ve worked with at software freedom charities
(including management) have always been staunchly pro-union. Workers have
a right to negotiate on equal terms with their employers and be treated as
equals to come to equitable arrangements about working conditions and
workplace issues. Unions aren’t perfect, but they are the only way to
effectively do that when a workforce is larger than a few people.