Post Syndicated from Dora original https://nebosystems.eu/how-up-tombou-digitally-transformed-with-nebosystems/

About UP Tombou

UP Tombou is one of Bulgaria’s leading providers of food vouchers, gift cards and employee benefit solutions, serving thousands of businesses nationwide for over 30 years.

But despite their strong market presence, Tombou’s internal IT infrastructure was holding them back.

The Challenge: Legacy Systems and Poor IT Support

Prior to partnering with Nebosystems, Tombou faced serious IT hurdles:

• Outdated and fragmented infrastructure
• Inconsistent and slow internal IT support
• Missed deadlines and operational delays
• Poorly maintained documentation and weak security practices
• No disaster recovery or business continuity strategy

These weaknesses posed serious risks — both to operations and compliance.

The Turning Point: Partnering with Nebosystems

In early 2024, Tombou signed a long-term contract with Nebosystems to fully manage and modernize their IT environment. The goal: build a secure, scalable and compliant digital infrastructure to support their expanding operations.

Infrastructure Modernization

Nebosystems began with a foundational rebuild:

• Proxmox host cluster for virtualization and high availability
• Enterprise-grade IBM storage systems
• Local and offsite backup systems with automated disaster recovery
• Regular disaster recovery testing to validate data integrity and recovery speed
• Implementation of an ISO 27001-compliant Business Continuity Plan (BCP)
• Modernized network with MikroTik routers, managed switches, and a Next-Gen Firewall

This laid the groundwork for operational resilience and compliance.

Endpoint Security with Bitdefender EDR

Security was a key priority. Bitdefender EDR was deployed across all Windows endpoints, enabling:

• Real-time threat detection and prevention
• Centralized policy control for compliance and auditing
• Defense against ransomware, zero-days, and targeted attacks
• Automatic alerting to security incidents

This fulfilled essential ISO 27001 requirements while raising the security baseline across the company.

Full Audit & Control with Netwrix

Visibility is everything in modern IT — and UP Tombou now has it. Netwrix Auditor was implemented to:

• Track all changes in Active Directory
• Monitor file access and modifications on Windows file servers
• Deliver real-time alerts on high-risk actions (e.g., mass file deletions)
• Provide daily reports to ensure proactive oversight and accountability

With Netwrix, Tombou now has a transparent and audit-ready IT environment.

Office 365 Migration & Unified Communication

The internal mail server was successfully migrated to Microsoft 365, improving communication, reliability and integration. A modern virtual phone system was also deployed to replace outdated telephony infrastructure.

24/7 Monitoring and Centralized IT Task Management

To maximize uptime and response speed, Nebosystems deployed:

• Around-the-clock infrastructure monitoring
• Automated alerts for hardware and disk issues
• A centralized ticketing system for efficient IT task management and issue resolution

This success story was featured live at InfoSec SEE 2025, Southeastern Europe’s leading cybersecurity conference. Representatives from Nebosystems and UP Tombou shared the transformation journey with IT leaders and compliance experts from across the region.

InfoSec SEE 2025 Recognition – Netwrix Partner of the Year

Thanks to successful digital transformation projects like this one, Nebosystems was named:

Netwrix Partner of the Year 2025
This recognition affirms Nebosystems’ commitment to high-impact solutions and long-term client success.

The Results

• Secure, high-availability IT systems
• Full ISO 27001 technical alignment
• Increased productivity and zero unplanned downtime
• Regular backup validation and disaster recovery testing
• Streamlined IT operations through a professional ticketing system
• Ongoing partnership built on trust and performance

Ready to Transform Your IT?

If your business is struggling with outdated infrastructure, security concerns or compliance pressure — Nebosystems can help.

Get in touch to learn how we can build a modern, secure, and audit-ready IT environment tailored to your needs.