All posts by Srini Sekaran

Amazon Pinpoint achieves HITRUST certification

Post Syndicated from Srini Sekaran original

Securing the storage and flow of data is increasingly critical to the healthcare industry. More stringent security and compliance needs, along with mandates like HIPAA, help the industry mitigate risk but navigating multiple frameworks makes the process complex.

The Health Information Trust Alliance Common Security Framework (HITRUST CSF) reduces complexity for organizations by providing a single framework to create a comprehensive set of baseline security and privacy controls. HITRUST CSF leverages nationally and international standards: GDPR, ISO, NIST, PCI, and HIPAA. As a result, many healthcare networks and hospitals view HITRUST as a widely accepted framework to reduce risk.

Today, we’re announcing that Amazon Pinpoint has achieved HITRUST CSF v9.4, helping our customers in the healthcare industry, such as Care Connectors, continue to engage with their constituents at scale—securely.

Using HITRUST certified services means you can take a consistent approach to managing compliance as well as assessing and reporting against multiple sets of requirements. This can also help in getting your own HITRUST certification.

For more information on HITRUST and what it means for your organization, visit

For more on how you can engage with your constituents reliably, securely, and at scale, visit

Introducing advanced segmentation in Amazon Pinpoint

Post Syndicated from Srini Sekaran original

Today, Amazon Pinpoint announced the launch of several new segmentation capabilities for Amazon Pinpoint. Amazon Pinpoint now provides customers additional filters to perform more granular segmentation. You can increase the level of campaign and message personalization by being able to reach more specific audiences.

Today’s end users require consistent and personalized experiences across channels such as email, SMS, and push. On average, 71% of consumers feel frustrated when their user experience is impersonal1. The ability to target a specific audience is a fundamental step to delivering personalized experiences. However, marketers struggle to target the right audience due to technical barriers such as the need for query language to segment groups. This is particularly resonant for organizations with a large pool of customer information. For these teams, understanding and targeting an audience based on preferences and behavior often extends to manual workarounds such as using spreadsheets.

With more data at their disposal, marketers want the ability to filter by user attributes in terms of metrics and time so they can send the right message to the right audience, at the right time.

Amazon Pinpoint now provides comparative and time-based filters, unlocking more use cases for targeting and retargeting. These filters allow you, for example, to define a segment of mobile users between the ages of 18 and 24 that joined after a October 24, 2020 with a lifetime value of more than $500. For marketers, being able to create defined segments such as this helps them increase user engagement by allowing them to tailor the right messaging and campaigns to specific sub-groups based on their characteristics.

When creating a segment, you will now have access to more segmentation filters including greater than, less than, between, before, and after. You can combine filters and create specific segments directly on the Pinpoint console or the CLI to build targeted and relevant campaigns that increase user engagement and marketing efficiency.

Amazon Pinpoint now provides the following filters to help you define and target the specific audience you would like to reach in your marketing campaigns:

  • Comparative filters: greater than, less than, equals, greater than or equals, less than or equals — a certain value

  • Matching filters: is, is not, contains — a certain string or text

  • Date filters: before, after, between, on — a certain date

To learn more about how you can create targeted campaigns with new segmentation capabilities, visit