Improving Customer Satisfaction and Experience with Zabbix

Post Syndicated from Michael Kammer original https://blog.zabbix.com/improving-customer-satisfaction-and-experience-with-zabbix/31692/

No matter what business you’re in, there is one universal truth – your success or failure depends on customer satisfaction and trust. And when your IT systems fail, it’s your customers who pay the price. Being unable to place an order due to unexpected downtime (which can cost a large organization as much as $9,000 per minute) or having their credit card data compromised in a preventable security breach (which costs the average organization nearly $5 million) will force even your most loyal customers to go somewhere else.

Monitoring with Zabbix doesn’t just keep your infrastructure safe, it keeps your reputation safe and makes sure that your customers continue to be your customers. It does this by guaranteeing the performance, reliability, and security of your digital services – while also supporting better customer service and continuous improvement. Keep reading to see how it’s possible.

Say goodbye to downtime

Your customers are looking to meet their needs quickly and effectively. Unexpected service disruptions cause them to feel neglected and force them to look elsewhere for solutions.
Monitoring your infrastructure with Zabbix can effectively eliminate downtime through proactive issue detection, which locates anomalies and performance issues like high CPU usage, packet loss, and latency in real time – before they have a chance to make life harder for customers.

If an issue does occur, Zabbix’s predictive alerting capabilities let your tech teams know about anything that could potentially impact an application or service, which lets them meet SLAs and provide a better, more reliable customer experience with fewer service disruptions, which in turns leads to higher levels of trust and satisfaction.

Outperform your competitors

No matter how good your products or services happen to be, you still need to provide smooth and fast online user experience if you want repeat use and positive reviews. Monitoring with Zabbix optimizes network traffic by helping you to identify bandwidth bottlenecks or misconfigured devices with a single glance at a dashboard, allowing better traffic management and a better online experience for customers.

It also improves response times, which allows you to be confident that your applications and services remain responsive. This is especially important for real-time services like video conferencing, e-commerce, or customer support.

Turn good customer service into outstanding customer service

What turns a casual, one-time user into a repeat customer? In most cases, it all comes down to making that user feel seen, informed, and supported. Zabbix helps you maintain consistent system performance, and nothing builds trust like stability.

With a bit of configuration and the help of IT service management tools like ServiceNow, Zabbix can provide clear, easy-to-access logs and metrics that help your customer service reps better understand your customers and the process of serving them, including:

• Customer satisfaction (CSAT)
• Preferred communication channel
• Average ticket count
• Average response time
• Average ticket resolution time
• Ticket resolution rate
• Ticket backlog
• Interactions per ticket

With this information, your team will be able to communicate proactively when issues happen, giving customers accurate information about the issue and the expected resolution time.

Keep your customers safe from cyber threats

The consequences of a data breach are deep and far-reaching, and they include financial losses, reputational damage, legal troubles, regulatory fines, and a loss of customer trust. Despite a greater emphasis on data security, hackers are constantly finding new ways to gain access to valuable corporate data and credentials by combining next-generation AI technologies with long-established tools.

Monitoring with Zabbix gives IT and security teams the visibility and early warning systems they need to spot and react to potential threats. Zabbix continuously monitors systems, networks, and applications for predefined thresholds and anomalies, identifying possible network intrusions or misconfigurations and notifying the relevant security stakeholders.

On top of that, Zabbix can monitor any existing security tools your team runs, tracking antivirus software, firewalls, IDS/IPS tools, and endpoint protection solutions to make sure they are functioning properly and running the latest versions. It can also integrate with SIEM systems (like Splunk, ELK, or Wazuh) as well as custom scripts in order to provide extended security analytics.

Meet (and exceed) your SLAs

Service Level Agreements (SLAs) are a framework for managing the expectations of both customers and businesses. They define agreed-on standards of service, but tracking them is more than just a way to measure compliance – it’s a tool that you can use to improve your overall service delivery and operations.

With Zabbix, you can monitor any quantifiable metric that’s relevant to your SLAs, such as system uptime/downtime, response time, the availability of web services, databases, or network devices, transaction success and failure rates, and much more. In addition, Zabbix can use real-time data and built-in SLA calculation to automatically calculate current SLA compliance and send an alert if an SLA is at risk of being breached, by using triggers based on thresholds.

If you’d rather track the metrics on your own, no problem – by using Zabbix dashboards, you can visualize SLA compliance in real-time, with the dashboards showing availability percentages, event timelines, and breach summaries, while giving you easy-to-understand views of service health. The result is better products and services that are aligned with customer expectations.

Build a continuous improvement culture

When it’s time to roll out a new feature or upgrade, you naturally want to have ALL the necessary data at your fingertips. Monitoring usage patterns and performance metrics with Zabbix not only gives you advanced visualizations (forecasting, capacity planning insights, etc.) but can also highlight cases where data analysis led to tangible improvements.

Want more input from customers and users? Zabbix can make sure that the improvements to your product are community-driven by giving you the data you need to run regular user surveys and forums to gather product feedback. It can even help you publish a public roadmap with transparent prioritization based on community input.

Conclusion

Customer satisfaction is about a lot more than just good service – it’s also about consistency, reliability, and transparency. Zabbix empowers businesses to deliver all three by providing a comprehensive, proactive, and scalable monitoring solution.

That’s why customers in verticals as diverse as aerospace and education turn to Zabbix to keep them informed about what’s working – and what isn’t. By integrating Zabbix into your IT operations, you’re not just improving system performance – you’re actively investing in customer satisfaction and loyalty.

Find out more about what Zabbix can do for you and your customers by taking a look at real-world case studies from companies like yours.

The post Improving Customer Satisfaction and Experience with Zabbix appeared first on Zabbix Blog.

Т.Е. от Е.Т. – епизод 30

Post Syndicated from Тоест original https://www.toest.bg/t-e-ot-e-t-epizod-30/

Т.Е. от Е.Т. – епизод 30

Борисов, който не лъже, че не му пука. „Дидо“, който, разбира се, „се занимава, където има теми за хората“. Йордан Цонев, който ще чисти „цялата обществена среда в страната“, ама не каза себе си накъде ще почисти. Малко костенурки и змии във вземане-даване с АПИ и един бюджет от една Теменужка, дето не се знае какво ще става с него.


Следете видеорубриката на Елена Телбис за „Тоест“ и във Facebook, Instagram и TikTok.

Xsight Labs E1 800G 64-Core Arm DPU Shown for Hammerspace AI Storage

Post Syndicated from Patrick Kennedy original https://www.servethehome.com/xsight-labs-e1-800g-64-core-arm-dpu-shown-for-hammerspace-ai-storage/

The Xsight Labs E1 800G 64-core Arm DPU was shown in an ultra-dense Hammerspace AI storage solution at OCP Summit 2025

The post Xsight Labs E1 800G 64-Core Arm DPU Shown for Hammerspace AI Storage appeared first on ServeTheHome.

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

Managing Diabetes in Software Freedom

Post Syndicated from Bradley M. Kuhn original http://ebb.org/bkuhn/blog/2025/11/06/juggluco-foss-continuous-glucose-montior-diabetes.html

[ The below is a cross-post of an article that I published on my blog
at Software Freedom Conservancy
. ]

Our member project representatives and others who collaborate with
SFC on projects
know that I’ve been on part-time medical leave this year. As I recently announced publicly on the Fediverse, I was diagnosed in March 2025 with early-stage Type
2 Diabetes. I had no idea that that the diagnosis would become a
software freedom and users’ rights endeavor.

After the diagnosis, my doctor suggested immediately that I see the diabetes nurse-practitioner
specialist in their practice. It took some time get an appointment with him,
so I saw him first in mid-April 2025.

I walked into the office, sat down, and within minutes the specialist
asked me to “take out your phone and install the Freestyle Libre app
from Abbott”. This is the first (but, will probably not be the only) time a medical practitioner
asked me to install proprietary software as the first step of
treatment.

The specialist told me that in his experience, even early-stage diabetics
like me should use a Continuous Glucose Monitor (CGM). CGM’s
are an amazing (relatively) recent invention that allows diabetics to
sample their blood sugar level constantly. As we software developers and
engineers know: great things happen when your diagnostic readout is as low
latency as possible. CGMs lower the latency of readouts from 3–4
times a day to every five minutes. For example, diabetics can see
what foods are most likely to cause blood sugar spikes for them
personally. CGMs put patients on a path to manage this chronic condition
well.

But, the devices themselves, and the (default) apps that control them are
hopelessly proprietary. Fortunately, this was (obviously) not my first time
explaining
FOSS from first
principles. So, I read through the license and terms and conditions of the
ironically named “Freestyle Libre” app, and pointed out to the
specialist how patient-unfriendly the terms were. For example, Abbott (the
manufacturer of my CGM) reserves the right to collect your data
(anonymously of course, to “improve the product”). They also
require patients to agree that if they take any action to reverse engineer,
modify, or otherwise do the normal things our community does with
software, the patient must agree that such actions “constitute
immediate, irreparable harm to Abbott, its affiliates, and/or its
licensors”. I briefly explained to the specialist that I could not
possibly agree. I began in real-time (still sitting with the specialist) a
search for a FOSS solution.

As I was searching, the specialist said: “Oh, I don’t use any of it
myself, but I think I’ve heard of this ‘open source’ thing
— there is a program called xDrip+ that is for insulin-dependent
diabetics that I’ve heard of and some patients report it is quite
good”.

While I’m (luckily) very far from insulin-dependency, I eventually found
the FOSS Android app called
Juggluco (a
portmanteau for “Juggle glucose”). I asked the specialist to
give me the prescription and I’d try Juggluco to see if it would work.

CGM‘s are very small
and their firmware is (by obvious necessity) quite simple. As such, their
interfaces are standard. CGM’s are activated with Near Field Communication
(NFC) — available on even quite old Android devices.
The Android device sends a simple integer identifier via NFC that activates
the CGM. Once activated — and through the 15-day life of the device
— the device responds via Bluetooth with the patient’s current
glucose reading to any device presenting that integer.

Fortunately, I quickly discovered that the FOSS community was already
“on this”. The NFC activation worked just fine, even on the
recently updated “Freestyle Libre 3+”. After
the sixty minute calibration period, I had a continuous readout in Juggluco.

CGM‘s lower latency
feedback enables diabetics to have more control of their illness
management. one example among many: the patient can see (in real time)
what foods most often cause blood sugar spikes for
them personally. Diabetes hits everyone differently; data allows
everyone to manage their own chronic condition better.

My personal story with Juggluco will continue — as I hope (although
not until after FOSDEM 2026 😆) to become an upstream contributor to
Juggluco. Most importantly, I hope to help the app appear in F-Droid. (I
must currently side-load or use Aurora Store to make it work on
LineageOS.)

Fitting with the history that many projects that interact with proprietary
technology must so often live through, Juggluco has
faced surreptitious
removal from Google’s Play Store
. Abbott even accused Juggluco of
using their proprietary libraries and encryption methods, but the so-called
“encryption method” is literally sending an single integer as
part of NFC activation.

While Abbott backed off, this is another example of why the movement of
patients taking control of the technology remains
essential. FOSS
fits perfectly with this goal. Software freedom gives control of
technology to those who actually rely on it — rather than for-profit
medical equipment manufacturers.

When I returned to my specialist for a follow-up, we reviewed the data and
graphs that I produced with Juggluco. I, of course, have never installed,
used, or even agreed to Abbott’s licenses and terms, so I have never seen
what the Abbott app does. I was thus surprised when I showed my specialist
Juggluco’s summary graphs. He excitedly told me “this is much better
reporting than the Abbott app gives you!”. We all know that
sometimes proprietary software has better and more features than the FOSS
equivalent, so it’s a particularly great success when our community efforts
outdoes a wealthy 200 billion-dollar megacorp on software features!


Please do watch SFC’s site in 2026 for more posts about my ongoing work
with Juggluco, and
please give generously as an
SFC Sustainer
to help this and our other work continue in 2026!

The collective thoughts of the interwebz