All posts by Michael Kammer

You Asked, We Delivered: What’s New in Zabbix Cloud

Post Syndicated from Michael Kammer original https://blog.zabbix.com/you-asked-we-delivered-whats-new-in-zabbix-cloud/33608/

We’re always looking for ways to make Zabbix Cloud easier to use, and one of the best sources of inspiration is you – our users.

Your feedback and support requests help us understand where things can be simpler, clearer, or just a little less frustrating. Over the past few releases, we’ve made a number of improvements focused on exactly that – smoother onboarding, easier configuration, and fewer common setup issues.

Here are five recent updates that make it easier to deploy nodes, manage secure access, and get your environment up and running with confidence.

1. The ability to deploy Zabbix proxies directly in the cloud

Distributed monitoring often relies on Zabbix Proxies to collect data from remote locations, reduce server load, and improve scalability. Until now, deploying and maintaining proxies required users to provision and manage their own infrastructure.

Zabbix Cloud now supports cloud-based Zabbix Proxy deployment, allowing users to deploy a proxy in their preferred cloud region with the same ease as deploying a Zabbix Cloud server. Once deployed, the proxy can be connected to either a Zabbix Cloud server or an on-premises Zabbix server, giving users greater flexibility in how they design and scale their monitoring environments.

Key benefits

  • Simplified proxy deployment, making it easy to launch a Zabbix Proxy in just a few clicks without provisioning your own infrastructure.
  • Flexible distributed monitoring, which lets you deploy proxies in the cloud regions that best match your infrastructure and monitoring needs.
  • Hybrid environment support, so that you can connect cloud-based proxies to either Zabbix Cloud servers or on-premise Zabbix servers.
  • A reduced server workload, which allows you to offload data collection and preprocessing tasks from your Zabbix server to cloud-hosted proxies.
  • Easy testing and evaluation, so that you can experiment with distributed monitoring architectures without the overhead of installing, patching, or maintaining proxy infrastructure.

Why it matters

This enhancement makes it easier than ever to build scalable, distributed, and hybrid monitoring environments. Whether you’re extending an existing on-premises deployment, reducing the load on your Zabbix server, or evaluating a proxy-based architecture, cloud-hosted proxies provide a fast and flexible way to expand your monitoring capabilities.

2. A redesigned and improved node creation experience

Creating a new Zabbix Cloud node is now more intuitive than ever, with an updated interface designed to streamline deployment. The redesigned workflow makes key information easier to find, reduces unnecessary steps, and guides users through the essential configuration process.

Key benefits

  • A cleaner, more intuitive interface that reduces visual clutter and makes it easier to understand what needs to be configured, allowing users to focus on essential settings without being overwhelmed by unnecessary complexity.
  • A better onboarding flow designed to guide users step by step, making it easier for both new and experienced users to get a node configured correctly and reducing uncertainty about what to do next.
  • Improved visibility of critical setup information, which helps users avoid missing essential settings, credentials, or connection information and reduces the need to search through different parts of the interface.
  • Multiple usability improvements based on customer feedback (such as the ability to specify a server’s time zone during node creation), which address common pain points and make node creation faster, more straightforward, and less frustrating.

Why it matters

New nodes can be deployed more confidently with fewer interruptions during the initial setup.

3. Simplified access filters management

Managing IP allowlists manually can become time-consuming, especially when working with multiple environments or larger infrastructures. Zabbix Cloud now lets users upload or paste multiple IP addresses or CIDR ranges at once using either JSON or TXT format. Users can configure access for Frontend/API, server, or both components simultaneously

Key benefits:

  • Mass import of IP addresses and CIDR ranges, which saves time by allowing large access lists to be configured without repetitive manual entry.
  • Support for JSON and TXT formats, which makes automated workflows easier to implement and gives administrators more flexibility in how they prepare and exchange access lists.
  • The ability to configure Frontend/API and server access independently or together, which makes access control more granular and better suited to different network architectures and security policies.
  • Faster, more consistent access management, which means that changes can be implemented more quickly while reducing differences between configurations.
  • An increased whitelist capacity of up to 200 IP addresses per entry, making large whitelists easier to maintain for organizations with distributed infrastructure or many trusted networks.
  • Reduced manual work and configuration errors, eliminating opportunities for mistakes such as typos, missing addresses, duplicate entries, or accidentally allowing the wrong network.

Why it matters

Managing secure network access is now significantly faster, making it easier to maintain consistent security policies across multiple Zabbix Cloud environments.

4. Better visibility for credentials and access configuration

Our support team identified two of the most common issues reported by new users:

  • Users couldn’t easily find their initial credentials.
  • Users couldn’t connect because their IP address hadn’t been added to the access whitelist.

The node creation experience has now been redesigned to surface the most important information immediately. During node provisioning, users now see the generated password immediately as well as the Access tab before provisioning is complete.

Once the node is ready, two attention indicators (save your credentials and configure access filters) highlight any required actions. The indicators automatically disappear once both actions have been completed.

Key benefits:

  • Faster onboarding, so that you can immediately see the information you need to access your new node, reducing delays during setup.
  • Reduced setup errors, with important credentials and access configuration now being prominently displayed in order to help users avoid common mistakes that prevent successful connections.
  • An improved user experience, with critical information made available at the right time in the provisioning workflow, eliminating the need to search through different screens.
  • Better security practices that encourage users to capture their credentials and configure access filters immediately, helping to guarantee secure access from the start.

Why it matters

These improvements help users get connected faster while reducing common onboarding mistakes and support requests.

5. A refreshed node card and configuration view

We’ve updated both the node card and node configuration pages to provide a cleaner, more organized experience. The redesigned layout makes important information easier to locate while improving navigation throughout node management.

Key benefits

  • Improved visual organization, making important details such as node status, key properties, and actions easier to distinguish, reducing visual clutter and helping you find what you need faster.
  • Better readability, so that you can quickly identify important settings without having to work through dense or confusing screens.
  • Easier access to configuration settings, which reduces the number of steps needed to find or modify node settings and makes configuration tasks more straightforward.
  • A more consistent user experience across the platform, meaning that it’s not necessary to learn a different interface for each part of the platform – the same navigation, terminology, and design principles carry over.

Why it matters

Managing cloud nodes is now faster and more intuitive, whether you’re administering one deployment or many.

In conclusion

All five of these improvements have one thing in common – they’re designed to make Zabbix Cloud easier to use. From faster access filter management and a smoother node creation experience to cleaner interfaces and cloud-based proxy deployment, we’re focused on removing friction from the things you do every day.

And, as always, your feedback plays a big part in deciding what we improve next. So please keep the feedback coming, because we’re listening!

If you haven’t tried Zabbix Cloud yet and like what you’ve seen here, why not give it a try? Get started with Zabbix Cloud today and see how much easier cloud monitoring can be.

The post You Asked, We Delivered: What’s New in Zabbix Cloud appeared first on Zabbix Blog.

Learn, Connect, and Level Up at Zabbix Summit 2026

Post Syndicated from Michael Kammer original https://blog.zabbix.com/learn-connect-and-level-up-at-zabbix-summit-2026/33415/

Let’s be honest. You could spend another October watching webinars at 1.5x speed while answering Slack messages, pretending you’ll “circle back” to that infrastructure project you’ve been meaning to automate since 2023.

Or you could spend two days in Riga at Zabbix Summit 2026, surrounded by hundreds of people who actually get excited about automation, integrations, observability, and that oddly satisfying moment when every dashboard is perfectly green.

If you do, you’ll be among the first to dive into Zabbix 8.0, discover the latest innovations in Zabbix Cloud, and see where the platform is headed next. The choice seems fairly obvious.

It’s not just another tech conference

Some conferences are basically just an expensive delivery service for company-branded merch. Zabbix Summit 2026 isn’t one of them. On October 8-9, 2026, the global Zabbix community returns to Riga for two days packed with technical talks, real-world case studies, product announcements, workshops, networking, and enough ideas to completely rewrite your observability roadmap (well, we can’t promise you’ll finish rewriting it, but you’ll definitely want to start).

This year’s Summit is especially exciting as it marks the arrival of Zabbix 8.0, our next major release, alongside the continued evolution of Zabbix Cloud. That makes it the best place to discover what’s new, what’s next, and how these innovations can simplify and strengthen your observability strategy.

Whether you’re keeping tabs on a handful of servers, an international enterprise, industrial infrastructure, or something delightfully weird, you’ll leave with practical techniques you can put to work.

Start the week at the Zabbix Open House

Before Zabbix Summit 2026 officially begins on October 7, you can drop by the Zabbix offices, meet the people building and supporting the platform you use every day, and get a glimpse of the team behind the technology. Grab a coffee in the kitchen, swap stories with fellow community members, and test your Zabbix knowledge with a fun quiz that might teach even the most seasoned Zabbix fans a few new facts.

It’s a relaxed way to kick off your Summit experience, put faces to names, and start the week surrounded by the people who make the Zabbix community what it is.

Come for Zabbix 8.0, stay because your notebook is full

Zabbix Summit 2026 features one of the biggest moments in recent Zabbix history – an in-depth look at Zabbix 8.0. You’ll hear directly from Zabbix Founder and CEO Alexei Vladishev about the next evolution of the platform, where observability is heading, what’s new under the hood, and how Zabbix continues to expand with solutions like Zabbix Cloud for organizations looking to deploy and scale faster. And that’s only the beginning.

Across the Main Track, Solutions Track, Dev Track, Community Track, and workshops, you’ll learn from engineers, architects, consultants, and customers who have solved problems you’ll probably encounter sooner or later. After all, why should you spend weeks reinventing solutions when someone else is willing to show you theirs?

Zabbix Marketplace – your shortcut to doing more with Zabbix

One of the best things about being part of the Zabbix ecosystem is that you don’t have to build everything from scratch. Zabbix Marketplace brings together a growing collection of integrations, templates, dashboards, and other ready-to-use resources that can help you extend your observability and get value from Zabbix faster.

Zabbix Summit 2026 is the perfect opportunity to go beyond simply downloading a template. Talk to the people behind integrations and community solutions, discover how others are using them in production, and pick up ideas for adapting them to your own environment. In other words, fewer “I’ll build that someday” projects, and more things you can actually try.

Zabbix in your pocket with the Zabbix Mobile app

Observability doesn’t stop being important just because you’ve stepped away from your desk. The Zabbix Mobile app makes it easier to stay connected to your monitoring environment when you’re on the move, whether you’re grabbing coffee between sessions, heading home after the Summit, or simply trying to avoid being permanently attached to your laptop.

It’s another example of how the Zabbix ecosystem is making monitoring accessible when and where you need it. And yes, that means you can leave the Summit with more than just new ideas – you can also take practical Zabbix capabilities with you wherever you go.

Real stories. Real environments. Real “Wait…you used Zabbix for what?”

The best Summit talks aren’t polished, rehearsed sales pitches. They’re stories from people who built something difficult, broke something important, fixed something impossible, and decided to tell everyone exactly how they did it.

Expect practical sessions covering automation, large-scale deployments, MSP environments, integrations, performance optimization, Zabbix Cloud deployments, and plenty of creative techniques that will have you quietly opening a new browser tab entitled “Things I Should Definitely Try.”

Workshops – because there’s a difference between reading documentation and actually doing the thing

If you’re the kind of person who learns by typing instead of watching, you’ll want to spend some time at the Summit workshops. Bring your laptop, break things, fix them, and ask questions. Leave with new skills instead of just good intentions. Workshops are included for Summit attendees and cover hands-on topics led by Zabbix experts, including new capabilities introduced in Zabbix 8.0.

Networking that doesn’t feel like networking

Nobody likes forced small talk over lukewarm coffee. Fortunately, that’s not really the Zabbix Summit vibe. Some of the best ideas at previous Summits started as conversations over coffee. Others probably started much later in the evening over other beverages.

This year’s three networking events (including the Welcome Event, Main Event, and Closing Event) will give you plenty of opportunities to meet the people whose blog posts you’ve bookmarked, whose templates you’ve borrowed (with gratitude), or whose infrastructure stories make yours seem almost reasonable.

And yes, Zabbix Summit 2026 is in Riga

If you’ve never been to Riga, you’re in for a treat. Historic architecture, fantastic food, a thriving tech scene, walkable streets, and (for one week in October) an unusually high concentration of people discussing triggers, proxies, APIs, template inheritance, and everything new in Zabbix 8.0 with genuine enthusiasm. It’s beautiful, it’s (slightly) nerdy, and it’s exactly where the Zabbix community belongs.

Bring your colleagues (they’ll thank you later)

Observability isn’t a one-person job. Bring your team, compare notes during sessions, divide and conquer the agenda, and return home with enough new ideas to keep everyone busy for months. There’s even a group discount for teams of three or more, making it considerably easier to convince your manager this is “a strategic investment in operational excellence.” Which, to be fair, it is!

See you in October!

Whether this is your first Summit or you’ve already collected enough Summit t-shirts to avoid doing laundry for a week, Zabbix Summit 2026 promises fresh ideas, new technology, inspiring people, a comprehensive look at Zabbix 8.0, and the latest developments in Zabbix Cloud. If you want to see where observability is heading, this is where the conversation starts.

So grab your ticket, book the trip, charge your laptop, and prepare to spend two days with people who understand why a perfectly configured dashboard is a thing of beauty.

Register here, and we’ll see you in Riga!

 

The post Learn, Connect, and Level Up at Zabbix Summit 2026 appeared first on Zabbix Blog.

Achieving 100% Observability with BIND and Zabbix

Post Syndicated from Michael Kammer original https://blog.zabbix.com/achieving-100-observability-with-bind-and-zabbix/33358/

Argentina’s BIND Group is a diversified financial services ecosystem centered around BIND Banco Industrial, offering banking, investment, insurance, leasing, fintech, and digital payment solutions.

With roots dating back to Banco Industrial, the group has expanded into a broad portfolio of businesses designed to serve individuals, companies, and fintech partners through innovative financial products and technology-driven services.

With the help of Zabbix, BIND completely transformed its monitoring model, migrating from a third-party system with only 3,500 metrics and context-free alerts to an operation where 100% of its infrastructure is monitored.

The new environment features team-specific dashboards, automated real-time KPIs, and more than a 90% reduction in manual tasks, with projected cost savings of 93% over the coming years.

The challenge

BIND needed to completely overhaul its monitoring model to support the growth of its digital operations while improving visibility, operational efficiency, and business alignment. The main challenges included:

  • Limited infrastructure coverage: Monitoring was outsourced and limited to only 3,500 metrics, preventing a comprehensive view of the company’s six business lines and its entire technology infrastructure.
  • Context-free alerts: During critical incidents, excessive alerts made it difficult to identify the root cause, delaying response times.
  • A lack of alignment between IT and the business: Management indicators were manually compiled from multiple sources, and the monitoring platform did not reflect the priorities or SLAs specific to each business area.
  • High costs and limited scalability: The proprietary APM solution involved high licensing costs, limited integrations, and made it difficult to expand monitoring to new services.
  • Limited autonomy and expertise: Dependence on an external provider and limited in-house expertise reduced the organization’s ability to evolve its monitoring environment according to business needs.

The solution

The company brought monitoring operations in-house and adopted Zabbix as its central observability platform, with support from Custos Monitoring, a Zabbix Certified Delivery Partner in Uruguay. The transformation was carried out in three phases:

  • Foundation: Monitoring 100% of the infrastructure, migrating to Zabbix, and creating customized dashboards for each team.
  • Business Alignment: Implementing SLAs for each business line, creating unified executive dashboards, automating KPIs, and integrating with the CMDB.
  • Intelligence: Enhancing operations with AI, deploying a context-aware LLM to support operations, implementing intelligent alert routing through Slack, and adopting OpenTelemetry as the organization’s observability standard.

The results

The initiative transformed monitoring into a strategic business platform. Key outcomes include:

  • 100% of the infrastructure monitored.
  • More than a 90% reduction in manual monitoring and reporting tasks.
  • Automated KPIs and real-time information available for both IT and business teams.
  • Customized dashboards for technical teams and a unified executive view across the organization.
  • Stronger alignment between IT and the business, with the goal of reducing MTTR from 30 minutes to less than 5 minutes through the use of AI.
  • A projected 93% reduction in APM costs by migrating to OpenTelemetry integrated with Zabbix.

In conclusion

BIND’s case illustrates a monitoring maturity journey that goes far beyond replacing tools. In a short period, monitoring evolved from an outsourced technical service into a strategic platform that speaks the language of the business. The combination of Zabbix, a specialized partner, and a structured, phased approach made this transformation possible. To learn more about the benefits of Zabbix for maintaining banking and financial services infrastructure, contact us.

About Custos Monitoring

Custos Monitoring is a Uruguayan company and a Zabbix Certified Delivery Partner specializing in monitoring and performance management for technology environments. Its mission is to help organizations operate with greater security, control, and predictability by transforming operational data into valuable insights that protect service continuity, support decision-making, optimize processes, and drive business growth.

 

 

 

 

 

The post Achieving 100% Observability with BIND and Zabbix appeared first on Zabbix Blog.

Discover More with Zabbix Marketplace

Post Syndicated from Michael Kammer original https://blog.zabbix.com/discover-more-with-zabbix-marketplace/33191/

What if extending Zabbix was as easy as browsing an app store? Zabbix Marketplace is a new, centralized hub built to help users quickly discover integrations, extensions, templates, and observability solutions.

Zabbix users will soon be able to access a growing catalog of ready-to-use solutions created by the global Zabbix community and our official technology partners, accelerating deployment and simplifying complex monitoring challenges.

At the same time, Marketplace will help solution creators reach a wider audience by making both commercial subscription-based offerings and free open source solutions easier to publish and promote, while giving Zabbix users faster access to tools that solve real operational challenges.

Think of Marketplace as a one-stop shop for integrations, extensions, templates, dashboards, visualization components, automation tools, and incident response enhancements that extend the capabilities of Zabbix across cloud infrastructure, applications, IoT, enterprise environments, and third-party systems. It will focus on several key extension categories, including:

  • Widgets. Custom visualization components and dashboard enhancements will provide new ways to display metrics, alerts, and operational data.
  • UI Modules. Frontend extensions add functionality, simplify workflows, and tailor the Zabbix interface for specific use cases and industries.
  • Webhooks. Ready-to-use integrations for notifications, ticketing systems, messaging platforms, and incident management tools.
  • Plugins and integrations. Extensions that will connect Zabbix with external platforms, cloud services, infrastructure tools, DevOps pipelines, and observability ecosystems.

How will Zabbix Marketplace work?

Our goal is to create a trusted, reliable ecosystem where developers, technology partners, system integrators, and community contributors can publish solutions that help organizations customize and expand their Zabbix environments faster and with less effort.

Designed with a clean and intuitive interface inspired by the familiar Zabbix documentation and frontend experience, Marketplace will be immediately accessible to both experienced users and Zabbix newcomers. Meanwhile, a rich visual browsing experience with screenshots, previews, detailed descriptions, and installation guidance will help users quickly evaluate solutions.

Security, transparency, and usability are also important priorities for Marketplace. We’re working toward a submission and review process that helps us guarantee that extensions will meet quality and compatibility standards while remaining simple for contributors to publish and maintain.

While the exact commercial model is still being finalized, the integrations portfolio will remain as is and we are actively exploring revenue-sharing approaches that support sustainable development, ongoing maintenance, and long-term support for high-quality integrations and extensions.

Stay tuned – more details as well as previews and early announcements are coming soon! And if you’ve already got an idea for a Zabbix-based solution, we’re definitely ready to hear about it. Fill out this form to register your interest and be among the first companies featured on Zabbix Marketplace!

The post Discover More with Zabbix Marketplace appeared first on Zabbix Blog.

Upgrading Fedora with Zabbix and Ansible

Post Syndicated from Michael Kammer original https://blog.zabbix.com/upgrading-fedora-with-zabbix-and-ansible/32915/

Fedora is a global open source project and Linux distribution that provides a platform for innovation and collaboration.

Its infrastructure is managed by a dedicated team of professionals and volunteers who maintain a wide array of services, from build systems to collaboration platforms.

The challenge

For many years, Fedora relied on Nagios for its primary monitoring. While reliable for its time, Nagios presented several significant challenges as the infrastructure grew:

  • Technological debt. The system was very old and lacked the modern features required for complex infrastructure.
  • Simplistic alerting. Nagios was limited to basic “OK,” “Warning,” or “Critical” states, offering no nuance or sophisticated levels of severity.
  • A lack of native trend data. Nagios does not store check history or trend data. To obtain historical insights, the team had to run a separate collectd instance and manually add items to it.
  • Configuration drift. Monitoring was managed via a monolithic Ansible role that wrote out text configuration files. Because application definitions and their monitoring were in different places, new nodes or services were sometimes missed in the monitoring setup.
  • Monolithic complexity. The Ansible code used to drive Nagios was extremely dense, utilizing complex loops that made it difficult to read, follow, or debug, and sometimes limited flexibility in rolling out new checks.

The solution

Fedora chose Zabbix as its next-generation monitoring platform due to its open source nature, active maintenance, ability to self-host, and robust feature set that addressed Nagios’s shortcomings. The transition focused on several key technical improvements:

  • Ansible-driven configuration. Fedora leverages the Zabbix Ansible collection to drive the Zabbix API. This ensures that 100% of the infrastructure configuration – including templates, host definitions, and SAML authentication—is managed as code.
  • Decentralized monitoring definitions. Unlike the monolithic Nagios role, application monitoring is now defined directly within the relevant application’s Ansible role. Adding a node to monitoring typically requires only two Ansible tasks: ensuring the template is up-to-date and adding the host to that template.
  • Sophisticated trigger logic. By moving trigger logic from the agent to the server, Zabbix allows Fedora to use historical trend data (e.g., values over the last hour) rather than just the most recent check result.
  • Versatile data collection. Zabbix’s ability to monitor everything from RAID devices and certificates to database queries and network devices out-of-the-box made it a better fit than more HTTP-focused tools.

The results

The migration to Zabbix has transformed Fedora’s operational visibility in the following ways:

  • Unified visibility. The team now has integrated trend data and monitoring in one place, eliminating the need for separate tools like collectd.
  • Improved reliability. Managing monitoring through the Zabbix API and Ansible roles has reduced the risk of “missing” nodes, as monitoring is now part of the application’s definition of done.
  • Infrastructure as code. The ability to rebuild the entire monitoring configuration from Ansible (even without a database backup) provides high resilience and simplifies upgrades.
  • Community alignment. By adopting Zabbix, Fedora has standardized its operations with CentOS (which already uses Zabbix), allowing for shared expertise across teams.

In conclusion

By moving from Nagios to Zabbix, Fedora has successfully retired significant technical debt and implemented a modern, scalable, and fully automated monitoring system. The flexibility of the Zabbix API combined with the power of Ansible has allowed the project to move monitoring from a centralized “black box” to a core component of every application’s deployment.

To learn more about how Zabbix can modernize large-scale open source infrastructures, get in touch with us.

About Fedora

The Fedora Project is an international partnership of open source and free software developers sponsored by Red Hat. This collaboration combines community led creativity with Red Hat’s resource investment to drive innovation of Linux technologies.

The post Upgrading Fedora with Zabbix and Ansible appeared first on Zabbix Blog.

Optimized Monitoring for Hybrid Environments with ICT Solutions

Post Syndicated from Michael Kammer original https://blog.zabbix.com/optimized-monitoring-for-hybrid-environments-with-ict-solutions/32839/

ICT Solutions is a managed service provider (MSP) specializing in fully managed IT Support, cloud, cybersecurity and more. Based in Liverpool, they offer IT support across the UK.

They work together with Zabbix Premium Delivery Partner Opensource ICT Solutions to make sure that their customers get solid insights into their environments.

The challenge

While a lot of companies realize the potential of hybrid environments as opposed to full-cloud environments, on-premise equipment (including local network and server equipment) is still a big part of what they do. It’s relatively easy to monitor cloud equipment with Zabbix proxies in the cloud, but not every customer has what it takes to run a Zabbix proxy on site.

ICT Solutions offers fully managed hybrid environments that include monitoring, so their customers have never had to worry about Zabbix proxies. As such, ICT Solutions has been running Raspberry PI 3 devices for years. Environments grow, however, and managing tens or hundreds of Zabbix proxies is something that can take time when not properly set up.

As an MSP, ICT Solutions looks after approximately 160 clients, 3,000 workstations and 1,300 network devices. These include firewalls, switches, access points, on-premise and hosted servers, network attached storage, CCTV, and door access – just to name a few. They have clients that they fully support, and clients that use them as an extension of their own IT teams.

The company also has a wide variety of templates and scripts set up in Zabbix, along with many dashboards so that when issues arise, they can see straight away where an issue exists or provide a more targeted fault-finding process. They also provide their clients’ IT departments with access to their Zabbix environment so they can visually display this on screens for purposes of working together.

The solution

With Zabbix environments growing over the years, Ansible was deployed and Semaphore was harnessed to keep things simple and manageable. This makes proxy management a breeze, as all the ICT team needs to do to deploy a proxy is have a field engineer install it and then push a button to install all the required software, which leads to the proxy being fully secured and automated into Zabbix.

Unfortunately, proxy performance was dropping over time. As monitoring needs got more extensive, the Raspberry PI 3 was showing its age, which led to Raspberry PI 5 devices being ordered and installed.

Another problem often attributed to Raspberry PI devices is their reliance on SD cards. SD cards are prone to failure when overloaded, which can become a problem as Zabbix stores its proxy database on the SD card.

Fortunately, Zabbix 7.0 introduced the “ProxyBufferMode=hybrid”, which allowed the ICT Solutions team to use the RAM of the Raspberry PIs instead of SD cards for the database. They now write the history metrics to the database on the SD card only in the case of a longer outage.

The results

The end result is a manageable and highly scalable setup that provides ICT Solutions and their customers with valuable insights into their hybrid environments as well as improved flexibility and enhanced security.

The post Optimized Monitoring for Hybrid Environments with ICT Solutions appeared first on Zabbix Blog.

Staying Secure: An Inside Look at Zabbix Security Advisories

Post Syndicated from Michael Kammer original https://blog.zabbix.com/staying-secure-an-inside-look-at-zabbix-security-advisories/32831/

Security has always been a core priority for us at Zabbix. As part of our ongoing commitment to delivering a reliable and secure monitoring platform, we regularly publish security advisories that reflect both newly discovered vulnerabilities and the improvements we’ve made to address them.

These advisories are not just a list of issues – they are a direct result of continuous internal efforts to analyze, test, and strengthen every aspect of our product.

More than just fixes

Every vulnerability we disclose represents a deeper process behind the scenes. It involves:

  • Careful investigation and validation
  • Improvements to internal tooling and detection methods
  • Reevaluation of development and testing processes
  • Retesting to ensure robustness and prevent regressions

For us, security is not a one-time fix – it’s an ongoing cycle of improvement.

Decoding severity scores

We understand that some of the published severity scores may appear alarming at first glance. It’s important to note that these scores are based on worst-case scenario evaluations. In real-world deployments, the actual risk often depends on system configuration, network exposure, access controls, usage patterns, and more.

For many typical Zabbix installations, the effective risk level may be significantly lower than the maximum theoretical score suggests.

Stay updated – it matters

Keeping your Zabbix installation up to date is one of the most effective ways to maintain a secure environment.
Each update includes not only bug fixes, but also: security enhancements, hardening improvements, and stability and performance updates. By applying updates regularly, you make sure that your systems benefit from the latest protections. In short, staying up to date is a shared responsibility and the best defense.

Open communication

We are aware that security advisories can sometimes lead to external reports that frame vulnerabilities without full context. We want to be clear that:

  • Publishing advisories is a sign of maturity and transparency, not weakness
  • Proactively identifying and fixing issues is a core strength
  • Our goal is not to avoid disclosure, but to handle it responsibly and openly

Security is not about the absence of vulnerabilities. It’s about how quickly and effectively they are identified, addressed, and communicated.

Going forward

We believe that transparency builds trust. If you have any questions about Zabbix security advisories or best practices, we encourage you to reach out to us. Our team is always ready to clarify, assist, and provide guidance. We remain fully committed to improving Zabbix security at every level – from code to processes to communication.

Your trust is important to us, and we will continue to invest in making Zabbix a secure and dependable platform for your infrastructure.

The post Staying Secure: An Inside Look at Zabbix Security Advisories appeared first on Zabbix Blog.

Highway Monitoring with Zabbix and Nova Rota Oeste

Post Syndicated from Michael Kammer original https://blog.zabbix.com/highway-monitoring-with-zabbix-and-nova-rota-oeste/32810/

Nova Rota do Oeste (formerly Rota do Oeste) is a Brazilian highway concessionaire founded in 2014, responsible for managing more than 850 kilometers of highway that connects the cities of Sinop (MT), to the states of Mato Grosso and Mato Grosso do Sul.

Due to the demands of ensuring road safety, Nova Rota do Oeste restructured its highway monitoring strategy by replacing a legacy tool with Zabbix, achieving greater visibility and operational control as well as 85% cost savings.

The challenge

Nova Rota do Oeste operates an enormous technological infrastructure, including:

  • 10 data centers
  • 833 surveillance cameras
  • Radio repeater towers for vehicle communication
  • Electronic toll systems
  • An extensive optical fiber infrastructure
  • Intelligent signalling equipment

In total, the company manages nine toll plazas and maintains 24/7 operations focused on traffic safety and flow. It is also responsible for the largest highway construction project in Brazil.

Nova Rota do Oeste previously relied on a licensed commercial legacy monitoring tool to support its infrastructure, but it did not meet the need for constant scalability.

In 2024, the company began searching for a new highway monitoring solution that met requirements such as scalability, robustness, ease of learning, and training availability. Key needs included the ability to:

  • Monitor critical devices and services distributed along 850 km of highway
  • Provide operational visibility into communications status, connectivity, and systems
  • Reduce incident identification and response time
  • Create automated alerts for proactive action
  • Integrate infrastructure monitoring, road safety, and business systems

After market research and internal technical analysis, the company concluded that Zabbix was the most suitable tool for its challenges. The migration process from the commercial legacy tool then began.

The solution

The infrastructure monitoring transformation approach was structured in complementary phases, led by Zabbix Premium Delivery Partner JLCP in partnership with the Nova Rota do Oeste IT team.

Phase 1: Foundation and base configuration

The first stage focused on gathering requirements and building the foundation. After analyzing the existing environment and cleaning up legacy data, the necessary architecture was defined, culminating in the implementation and validation of the Zabbix infrastructure.

Phase 2: Priority-based expansion

The second phase focused on the incremental onboarding of devices based on criticality, including:

  • Multiple servers
  • 833 surveillance cameras
  • Radio repeater towers
  • Toll system
  • Power infrastructure
  • Solar plants via customized API
  • Wi-Fi equipment (Unifi API integration
  •  Optical fiber (testing phase)

Monitoring the implementation

The highway monitoring system implemented at Nova Rota do Oeste follows a distributed, layered architecture that integrates different areas into Zabbix:

  • IT infrastructure
  • Operating systems
  • Field devices
  • Business services

Each layer has specific objectives, connected within a unified ecosystem of data and alerts. Data collected from monitored items is processed by the central Zabbix server, which applies triggers and conditions to identify anomalies. When a metric exceeds a configured threshold, Zabbix generates automatic alerts displayed in real time to the infrastructure team via dashboards that remain constantly open in the operations center.

Data is organized into visual dashboards that provide:

  • Data center view (consolidated status of each of the 10 locations)
  • Device-type view (cameras, towers, servers, power)
  • Criticality view (essential versus secondary services)
  • Topological maps visually representing the highway and its components

The team now has real-time visibility over more than 1,700 hosts distributed along the highway.

Results

The implementation of Zabbix delivered significant operational improvements, including:

  • An 80–85% reduction in detection time – from an average of 1 hour to less than 15 minutes
  • 85% cost savings compared to maintaining the legacy tool
  • Full coverage of critical infrastructure with 1,702 hosts currently monitored
  • Complete operational visibility over 10 data centers, 833 cameras, radio towers, power systems, and more
  • Internal notification before users or operators report issues
  • Direct dispatch of field teams or ticket opening with telecom providers
  • Early communication of potential impacts
  • Activation of contingency plans when necessary

In addition to support for the development and integration of all supported Zabbix items, Nova Rota do Oeste also obtained a Zabbix Technical Support Subscription, expanding the tool’s scope and ensuring better usage and technical support.

Conclusion

Monitoring with Zabbix increased the availability of radio towers for vehicle communication, enabled real-time surveillance camera status visualization, guaranteed connectivity for toll systems, and provided continuous monitoring of power infrastructure, all of which has directly contributed to better service and user safety.

 

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Showcasing Our Potential at Europol Industry and Research Days

Post Syndicated from Michael Kammer original https://blog.zabbix.com/showcasing-our-potential-at-europol-industry-and-research-days/32733/

On February 24-26, Europol, the official law enforcement agency of the European Union. welcomed leading innovators, researchers, and law enforcement representatives to its headquarters in The Hague for the third edition of Europol Industry and Research Days.

This year marked the first time Zabbix met the criteria for event participation, an achievement that allowed us to showcase the benefits of Zabbix for law enforcement. Let’s take a look at the event, explore why Zabbix’s participation was a true milestone, and dive into the solutions Zabbix can provide for this rapidly growing vertical.

Onstage at Europol Industry and Research Days

The three-day event brought together Europol staff, representatives from law enforcement agencies in EU member states and Schengen-associated countries, private sector innovators, and research organizations. In total, 40 companies and eight EU-funded research projects were selected to present leading-edge technical solutions designed to address the evolving needs of European law enforcement.

Participants explored practical tools and emerging technologies via keynote speeches, short pitches, and in-depth live demonstrations. The event also served as a collaborative platform to strengthen the bond between law enforcement and the private sector, making sure that innovation keeps pace with increasingly complex security challenges.

Tops among 120 applicants

Zabbix’s participation in the event marks a significant achievement, as we were chosen from a group of more than 120 applicants to showcase our technology. It’s a strong public endorsement of our expertise and relevance in supporting mission-critical environments.

Our team demonstrated how robust IT infrastructure monitoring with Zabbix can enhance operational resilience, situational awareness, and system reliability — all essential components for modern law enforcement agencies.

A first for Zabbix – and Latvia

Zabbix’s presence at the Industry and Research Days also represents a milestone for Latvia. We are the first Latvian organization ever selected to participate in the event, highlighting both our technical leadership and Latvia’s growing role in the European cybersecurity and IT innovation landscape.

By contributing to discussions and live demonstrations, we reinforced our commitment to supporting secure and resilient digital infrastructures across Europe and highlighted the increasing importance of cross-sector collaboration in safeguarding Europe’s digital and operational environments.

Zabbix for law enforcement

By providing real-time monitoring and visualization of critical IT infrastructure, Zabbix allows law enforcement agencies to maintain full visibility over servers, networks, databases, and applications. At the same time, customizable dashboards and alerts allow operators to quickly identify performance issues, service outages, or abnormal behavior across complex environments.

When it comes to surveillance systems, Zabbix can monitor cameras, video management systems, storage devices, and network connectivity, making sure that surveillance infrastructure remains continuously operational and immediately alerting key personnel when cameras go offline, storage capacity is low, or network latency affects video streams.

Zabbix is also well suited for air-gapped environments, which are common in sensitive law enforcement and security infrastructures. Because it can be deployed entirely on-premise without relying on external cloud services, it enables secure monitoring of isolated networks while still delivering comprehensive metrics, alerts, and reporting.

Thanks to proactive incident detection and mitigation, Zabbix analyzes system metrics and triggers alerts when thresholds are exceeded or anomalies are detected. Automated notifications and integrations with response tools allow IT teams to react quickly and resolve issues before they disrupt operations.

Zabbix also supports compliance efforts (including requirements aligned with frameworks such as NIS2) by providing audit trails, monitoring logs, availability reports, and security-related metrics. These capabilities help agencies demonstrate operational oversight, risk management, and system reliability.

What’s more, APIs and webhooks allow Zabbix to easily integrate with existing law enforcement IT ecosystems, including ticketing systems, incident response platforms, SIEM solutions, and custom internal tools. This makes it a flexible component within a broader operational workflow, helping agencies centralize monitoring, automate responses, and maintain the reliability of mission-critical services.

Conclusion

Our participation in Europol Industry and Research Days marked an important step in expanding our collaboration with the European law enforcement community. By demonstrating how reliable, secure, and flexible infrastructure monitoring can support mission-critical operations, we highlighted the growing role of Zabbix in strengthening digital resilience.

The connections established and ideas exchanged during the event open the door to promising new collaborations, and we look forward to building on this momentum in the near future.

The post Showcasing Our Potential at Europol Industry and Research Days appeared first on Zabbix Blog.

Improving Efficiency with a Zabbix Technical Subscription

Post Syndicated from Michael Kammer original https://blog.zabbix.com/improving-efficiency-with-a-zabbix-technical-subscription/32597/

Affidea, a pan-European provider of diagnostic imaging, community-based polyclinic, and specialist healthcare services, operates in 391 centers across 15 countries. Within its growing network, the company ensures that patients receive appropriate and personalized care from leading medical experts.

The challenge

Affidea faced significant limitations in managing its monitoring environment. The entire system was maintained by a single administrator, which restricted scalability and increased operational risk as the organization continued to grow.

The company was using Zabbix version 5.2, which had reached the end of support and no longer met evolving performance and stability requirements. Therefore, an upgrade and HA implementation were needed to ensure continuity of services for millions of patients across Europe.

With a package-based environment, the goal was to perform a complete migration to a containerized installation, making the infrastructure more modern, stable, and easier to maintain.

Another critical point was team development. Affidea needed to train new professionals in Zabbix and optimize system performance, all without increasing infrastructure costs and maintaining the efficiency and reliability expected from a mission-critical healthcare environment.

The solution

After a detailed assessment conducted jointly by Zabbix and Affidea, the following objectives were defined:

• Upgrade the Zabbix platform version
• Migrate 2 separate Zabbix environments into one
• Migrate the environment from packages to containers
• Implement high availability (HA)
• Train the technical team and end users (up to 48 people)
• Optimize system performance without increasing costs
• Get 24/7 support directly from Zabbix Support Team

During the evaluation, Zabbix identified that all these needs could be met through the Enterprise-level technical subscription, a package that combined all required services while reducing costs by 50% when compared to separate contracts.

The applied services included the upgrade from version 5.2 to 7.0, migration to containers, technical consulting, official training with 48 certified employees, a complete environment review, and 24/7 technical support with emergency response.

The implementation followed four main phases:

1. Joint planning: A detailed upgrade and migration plan was created with Zabbix engineers to ensure a safe and predictable process.

2. Execution: The migration was completed successfully on the first attempt, including the simultaneous upgrade of the PostgreSQL database (version 13 with Timescale). The process also incorporated simplified VRF (Virtual Routing and Forwarding) integration, crucial for multi-network environments.

3. Training: A total of 48 employees were trained and certified, including users and specialists. Junior engineers began performing upgrades and maintenance independently, with remote support from Zabbix experts.

4. Environment review and optimization: A joint analysis identified and resolved critical issues. As a result, the system operated stably and without internal alerts for six consecutive months, proving the effectiveness of the improvements.

The results

Having access to a Zabbix technical subscription delivered measurable improvements in performance, stability, and technical maturity. The migration to containers, version upgrade, and specialized support enhanced efficiency without expanding infrastructure or operational costs. Other benefits included:

• A 116% growth in data processing capacity, from approximately 3,000 to 6,500 new values per second
• An increase from about 3,000 to 4,500 monitored hosts, with no performance degradation
• Six consecutive months without internal alerts after optimization
• Total cost of ownership (TCO) maintained despite a doubling of system capacity
• 48 certified employees, which strengthened team autonomy and expertise
• Successful first-attempt execution of the migration and upgrade process

Conclusion

By utilizing the Enterprise support subscription, which includes upgrades, consulting, environment reviews, and training service, Affidea achieved cost savings of up to 50% when compared to purchasing these services individually.

 

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Modernizing Public Service Monitoring with Zabbix and Prodemge

Post Syndicated from Michael Kammer original https://blog.zabbix.com/modernizing-public-service-monitoring-with-zabbix-and-prodemge/32612/

Prodemge is the public IT company responsible for supporting the digital systems and services that drive the Government of Minas Gerais in Brazil. Its operations cover essential areas such as healthcare, education, public safety, finance, and infrastructure, ensuring that public policies reach citizens quickly, securely, and efficiently.

The challenge

Monitoring such a wide variety of IT environments and systems was becoming increasingly complex for Prodemge. The lack of a single source of information and real-time visibility made it difficult for teams to respond quickly to demands for innovation and improvements in digital services. This was an untenable situation, as public service monitoring supports strategic processes such as:

  • Contract tracking and supplier billing
  • Direct capacity monitoring by clients
  • Availability monitoring of telecom operator links
  • Measurement of system downtime integrated with third-party applications

The complexity increased with the adoption of hybrid cloud architecture, integration with government blockchain, relationships with critical service providers, and the role of telecommunications operators that connect the entire state infrastructure.

Given this context, it became necessary to reposition monitoring as a central element of the company’s technology governance, aligning processes, service performance, and institutional strategy.

The solution

The decision to adopt Zabbix for public service monitoring was made in 2023, when the tool was already present in part of the company’s infrastructure. In December of the same year, Target Solutions, a Zabbix Certified Delivery Partner, won the public bid and was contracted to begin the project. The implementation was structured around five main pillars:

Assessment and architecture. Integrations with cloud systems, container environments, legacy networks, and external services all needed to be mapped in order to guarantee security and compliance with public sector regulations.

Installation and configuration. More than 7,000 assets began being monitored, with around 20,000 items collected in real time. A total of 29 dashboards were developed, organized by technical areas, service layers, and criticality.

Internal training. Teams underwent training throughout 2024, focused on daily use of Zabbix, environment administration, and indicator analysis.

Integrations. Zabbix was integrated with data visualization tools, databases via ODBC, authentication systems, LDAP, corporate email, CMDB, service desk manager, the government network portal, service ticketing systems, change management modules, inconsistency detection tools, and internal APIs. Alerts began being sent via email, Telegram, and SMS, ensuring fast and traceable responses.

IT service management. One of the main advancements was IT service monitoring, especially the national identity card (CIN) service. This included:

  • Monitoring the application URL
  • Monitoring hosting servers
  • Integration with Federal Revenue Service and TSE data
  • Blockchain monitoring
  • Supervision of the supplier responsible for data processing

This model was also applied to other critical state services, including public safety and education.

The results

By monitoring more than 7,300 assets and collecting 865,000 items in real time with Zabbix, Prodemge repositioned monitoring as a pillar of IT governance, reducing incidents by 20%, strengthening contractual oversight, and consolidating a management model based on data and operational efficiency.

Currently, Prodemge’s production environment is 100% covered by Zabbix and includes the following:

  • 7,301 monitored hosts
  • 865,000 collected items
  • 159 customized templates

The developed dashboards now directly support both technical and administrative management, providing views such as SLA monitoring for the administrative city complex, government network monitoring with visualization of the consumption of 2,284 links across more than 60 agencies, as well as dashboards dedicated to IT services, control of 635 active SSL certificates, and the data lake environment operated with the Cloudera platform.

As a result, there was an approximate 20% reduction in the number of opened incidents, mainly due to the mitigation of false positives, in addition to significant time savings in incident handling and event visualization by analysts and technicians.

Another concrete example occurred in the digital identity card service, where Zabbix identified connectivity failures in external integrations. After architectural adjustments, availability increased from 34% to 99% within one month.

Conclusion

With greater system integration and consistent data usage, Zabbix’s suitability for public service monitoring has made it a central part of Prodemge’s technical and administrative routine, modernizing infrastructure and ensuring greater system availability for the population.

 

The post Modernizing Public Service Monitoring with Zabbix and Prodemge appeared first on Zabbix Blog.

Monitoring the Stars with Zabbix and VIRAC

Post Syndicated from Michael Kammer original https://blog.zabbix.com/monitoring-the-stars-with-zabbix-and-virac/32578/

The Ventspils International Radio Astronomy Center (VIRAC / VSRC) is a radio astronomy installation belonging to the Latvian Academy of Sciences.

It observes a wide variety of near-Earth and deep-space objects in the radio-wave spectrum, using RT-32 and RT-16 telescopes, which are parabolic antennas with diameters of 32m and 16m as well as a LOFAR phased antenna array.

Among its most notable ongoing projects is the establishment of cooperation with the Swedish Space Corporation (SSC) and participation in the European VLBI Network (EVN), where VIRAC performs joint simultaneous observations with similar stations worldwide.

We spoke with Arturs Orbidans, Head of the Engineering and Technical Operation Group at VIRAC, and Software Engineer Kristaps Blumbergs to find out how Zabbix keeps millions of Euros worth of high-tech equipment up and running.

What are the main tasks, objectives, and problems addressed by monitoring tools at VIRAC?

The main objective of our monitoring is to obtain values from the equipment used in radio-astronomical observations, such as the antenna control system, receivers (including cryogenic ones), a stable frequency source (active hydrogen maser), digitizers, and data recorders.

If any of these values deviate from the defined norm, or if a device reports an error state, engineers are notified via email so the issue can be resolved. In addition, the availability of all servers and computers located in Irbene is monitored and their parameters are tracked.

Why Zabbix? Was there a migration from another tool?

Previously, there was no single monitoring tool that did everything in one place – there were only methods for retrieving the required values or tools intended to monitor a specific server. This meant that extending or expanding the tooling was too complex, if not impossible.

We needed a solution that could monitor values from the required equipment in one place and notify engineers about errors. We chose Zabbix because it was already used in the VSRC High-Performance Computing (HPC) department, and Zabbix itself had been recommended to that department by the ITML department of the Ventspils University of Applied Sciences.

We’d like to ask about some Zabbix infrastructure specifics at VIRAC. How are the following used?

Zabbix proxy. There are plans to introduce a Zabbix proxy to reduce the load on the Zabbix server, as it is currently the only system collecting all data.

High availability. Not implemented at the moment, but we definitely have services where it would be necessary, for example the maser–GPS PPS signal delay reader, which determines the delay between the two signals with microsecond precision. This is important for defining an accurate time reference for observations.

Reports (Scheduled reports). One weekly scheduled report is used, which graphically shows changes over time in important parameters of the active hydrogen maser.

Scripts. None have been created yet, because for now the provided templates and the use of system.run() for obtaining other values are sufficient.

Overview of items (what is collected and how). Most items come from standard Linux/Windows server templates. Custom items very often use system.run(), which executes custom scripts for data collection. In addition, .json files are read and then split into multiple items.

Problem detection (what type of triggers are used and how complex they are). The created triggers are quite basic, since the obtained data is already closely tied to the actual equipment. Therefore, for most triggers associated with the created items, we check to see whether the value is equal to a specific value or whether a numeric value falls within a defined range.

Visualization (widgets and maps). From the built-in widgets, the graph and problems widgets are used. Shortly before the release of Zabbix 7.0, custom Zabbix widgets were developed, one of which is used to navigate Zabbix dashboards. This widget consists of two buttons with links to other dashboards.

The main widget displays the radio telescopes, with additional buttons placed at specific locations that indicate whether there are any problems with equipment in that particular area. For example, the laboratory button is placed on the radio telescope schematic at the location where the laboratory is located. It is shown in green when everything is fine and in red when a problem has occurred with one of the servers in that room.

This widget functions as a custom map, and when one of the buttons is clicked, another widget displays the values associated with the selected location. At the moment, all settings for the created widgets use constant values, so they cannot yet be dynamically applied to other use cases.

The described widgets can be seen in the image shown below, where Telescope Information is the above-mentioned “map,” and the Information Display widget shows the related items/values when one of the available buttons is pressed. Meanwhile, in the top-right corner, all key values are displayed for cases where there is no desire to click on specific buttons.

Is there a specific scheme for user roles or permissions?

There is no special user scheme, because our team is very small. It consists only of an admin user and guest users, who can view the custom widgets and see whether there are any problems.

What are your impressions after working with Zabbix?

So far, we have not encountered any problems and are very satisfied with Zabbix. In fact, Zabbix has saved several important scientific observations!

The post Monitoring the Stars with Zabbix and VIRAC appeared first on Zabbix Blog.

Distributed Monitoring with Zabbix and Entelgy

Post Syndicated from Michael Kammer original https://blog.zabbix.com/distributed-monitoring-with-zabbix-and-entelgy/32566/

Entelgy is an international consulting and technology firm specializing in cybersecurity, digital transformation, and advanced IT operations.

By leveraging tools like Zabbix, Entelgy helps organizations implement scalable and distributed monitoring architectures that ensure reliability, visibility, and performance across complex infrastructures.

The challenge

Since 2018, Entelgy has relied on Zabbix as its primary monitoring tool to provide large multinational clients with full visibility into the health and performance of their services and infrastructure. As both the infrastructure and the management of the monitoring platform itself grew in complexity, the need emerged for a unified, centralized view capable of integrating the monitoring of all customer environments.

These customers span a wide range of industries and represent some of the most prestigious global organizations, covering everything from a leading video streaming platform operating across South America to mining corporations, global financial services providers, major chemical and construction firms, the stock exchange of one of the world’s largest financial centers, and Spain’s largest internet service provider.

To meet this growing challenge, Entelgy turned once again to Zabbix — this time to build a centralized monitoring layer on top of its distributed infrastructure.

The solution

For each client, Entelgy deploys a dedicated Zabbix server with its own database and built-in redundancy to ensure reliability and scalability. When necessary, Zabbix proxies are also installed directly within the client’s infrastructure, securely reporting back to the central server using encrypted communications.

On average, each monitored environment tracks over 50,000 individual metrics, covering everything from service availability to infrastructure performance. When any of these metrics indicates a potential issue, a Zabbix action is automatically triggered to notify the operations team responsible for that specific client environment, ensuring rapid incident resolution.

To maintain full visibility and ensure that every monitoring platform across is operating correctly, Entelgy leverages several key features of Zabbix:

  • Remote monitoring capabilities. All client-side Zabbix servers and proxies report to a centralized Zabbix instance that collects internal monitoring data for the entire infrastructure. Thanks to Zabbix’s prioritization of remote metrics, Entelgy’s operations team can observe the status of all monitoring environments in real time and effectively prioritize their response efforts.
  • Automated alerts and incident management. Every metric is tied to a corresponding trigger and alarm. When a problem is detected, Zabbix not only logs the issue but also automatically creates a support ticket, updates SLA tracking, and sends real-time notifications directly to platform administrators via their smartphones.
  • An open source ecosystem. By relying entirely on open source technologies for internal monitoring, Entelgy can adopt the latest features and improvements from the Zabbix ecosystem as soon as they are released. This allows both clients and operations teams to benefit from continuous innovation and the most up-to-date monitoring capabilities.
  • Secure access and client segmentation. Thanks to the integration of LDAP, SAML, and Zabbix’s native role-based access control (RBAC), Entelgy can easily onboard administrators, operators, and client users while ensuring fast, simple, and secure access to the platform. Data visibility is carefully segmented to separate client views from internal operational dashboards, guaranteeing both security and clarity.
  • Custom branding for client environments. Zabbix’s flexibility also allows for full client-specific branding of each monitoring environment. This has proven to be a key differentiator for Entelgy’s clients, who value maintaining a consistent corporate identity across platforms without compromising any of the capabilities offered by Zabbix.

Zabbix provides Entelgy with a unified, fully open source monitoring solution that covers both client environments and internal systems — enabling faster response times, reduced operational complexity, and full control across distributed infrastructures.

The results

“With Zabbix as a core part of our operations, we have full confidence in the monitoring and control of every client environment — no matter how complex or distributed it may be. This allows us to focus on delivering value to our customers, ensuring stability, visibility, and continuous improvement in their infrastructure operations.” – José García, Zabbix Certified Expert at Entelgy

By leveraging Zabbix for distributed monitoring, Entelgy and its clients have achieved significant operational and strategic benefits, including:

  • Improved reliability and service continuity, enabled by proactive detection of infrastructure issues across multiple client environments, ensuring uninterrupted operations for global companies.
  • Increased operational efficiency, driven by automated alerts, ticket creation, SLA tracking, and real-time mobile notifications, allowing faster incident resolution and improved team coordination.
  • High monitoring granularity, with a one-minute update interval for most collected metrics, enabling near real-time incident detection and resolution.
  • More than 1,000 automated tickets generated monthly, fully integrated with ticketing systems using native Zabbix capabilities combined with Python and Bash scripting, eliminating the need for expensive third-party licenses.
  • A comprehensive backup system for both client devices as well as Zabbix databases and configurations, enabling disaster recovery in just a few minutes.
  • Centralized visibility across all platforms through a unified monitoring layer that aggregates hundreds of thousands of metrics from isolated client environments.
  • Secure and segmented access, enabled by LDAP and SAML integrations and role-based access control, ensuring that clients, administrators, and operators can safely access the platform with clearly defined permissions.
  • Enhanced client experience and branding, with each Zabbix instance customized to reflect the client’s corporate identity, maintaining brand consistency without compromising functionality.
  • Continuous innovation supported by a fully open-source ecosystem, allowing Entelgy to rapidly adopt the latest Zabbix features and improvements as soon as they become available.
  • Proven scalability and flexibility, thanks to the ability of Zabbix to adapt to complex, multi-tenant enterprise environments while maintaining high performance, cost efficiency, and long-term sustainability.

Conclusion

At Entelgy, Zabbix is not just the tool of choice — it’s a single, unified platform used to monitor the infrastructure of every client, as well as internal Entelgy systems. By standardizing on Zabbix across all layers of operation, they have eliminated the need for additional monitoring tools, significantly reducing complexity, operational overhead, and costs.

This unified approach allows Entelgy’s teams to work more efficiently, respond faster to incidents, and continuously improve service quality — all while maintaining full visibility and control over distributed environments. With Zabbix at the core, Entelgy delivers reliable, scalable, and cost-effective monitoring at every level.

Entelgy is transforming how large multinational organizations manage and monitor their critical infrastructure by delivering secure, scalable, and highly customized monitoring solutions. By trusting Zabbix as the foundation of its distributed monitoring strategy, Entelgy ensures early detection of issues, seamless integration across diverse environments, and continuous service improvement — helping clients stay focused on their business while maintaining full operational control.

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Zabbix in 2025: A Year of Growth, Community, and Innovation

Post Syndicated from Michael Kammer original https://blog.zabbix.com/zabbix-in-2025-a-year-of-growth-community-and-innovation/32470/

2025 has been a dynamic and crucial year for Zabbix — marked not just by global events and major releases, but also by meaningful community engagement, an important milestone in our history, new ways of sharing expertise, and headcount growth around the world – all while making sure our product evolves to provide even more value for our valued customers and partners. Let’s dig in!

Celebrating 20 years in business

On April 12, Zabbix officially celebrated its 20th anniversary as a company. It was a time for our entire community to step back, take stock, and imagine what the future might bring as our offices threw some amazing birthday parties to celebrate two decades of growing (and monitoring) together!

“I’m very satisfied with the results we’ve achieved as a company and I’m extremely grateful for our community, customers, and partners – they make everything we do possible.” – Alexei Vladishev, Zabbix Founder and CEO

A new path toward Zabbix expertise

In October, we launched Zabbix Academy, an online learning platform that offers a comprehensive library of interactive courses that are designed to help users master every aspect of Zabbix, on their own time and at their own speed.

Zabbix Academy includes everything from an introduction to open-source monitoring to advanced Zabbix security administration. There’s no need for any prior certification or training, and Zabbix Academy offers certifications and skill assessments aligned with Zabbix standards as well as a flexible pricing model that includes both free and paid courses and webinars, plus the ability to choose either a single standalone course or a yearly subscription.

“Our community is our greatest asset, and we believe that continuous learning is essential for long-term success, and Zabbix Academy is proof of that commitment.” – Kristine Lamberte, Head of Training at Zabbix

Nous sommes Zabbix!

In addition to all the other positive news, 2025 will be remembered as the year we announced the acquisition of our long-term partner IZI-IT and the establishment of Zabbix France, a new regional office dedicated to providing localized support and closer collaboration with French users and enterprises.

Headed by IZI-IT Founder and CEO Steve Destivelle, Zabbix France will leverage France’s strong technology ecosystem, skilled workforce, and strategic location to build a new European hub that will enable faster response times, support compliance with regional business and regulatory expectations, and ultimately boost our brand visibility across Europe.

Home sweet home

2025 also happened to be the year in which Zabbix finally outgrew our long-time Riga location. In September, our search for new premises led us to make the move to a larger and more suitable office space. The new office is spacious, flexible, easily accessible by bicycle or public transport, and features a modern infrastructure that can help us continue growing and competing in the global marketplace.

Building a better product

The big news on the product development front was the release of Zabbix 7.4 in July. Zabbix 7.4 introduces a wide variety of new features that users have requested, while delivering significant UI/UX improvements that make monitoring with Zabbix even more accessible and efficient. Looking forward, our teams are also working hard to bring the next generation of Zabbix features to life, with the following projects in the works:

  • Zabbix 8.0 LTS, which will introduce leading-edge technical features as well as a redesigned user interface with enhanced visualizations for a more intuitive and user-friendly experience.
  • Zabbix Mobile, an official Zabbix Mobile App for iOS and Android that will put instant push notifications, incident management, and seamless collaboration at your fingertips.
  • Zabbix Marketplace, a global platform designed to connect users, partners, and vendors in order to help them exchange information and discover new solutions together.

Growing our community

From major conferences to local meetups and knowledge-sharing events, the global Zabbix ecosystem came together like never before in 2025! Everything we do at Zabbix happens with the knowledge that our community is what sets us apart, which is why we’ll always meet our members wherever they happen to be.

Our global events gave monitoring professionals, partners, and enthusiasts a valuable forum to share their real-world expertise, helping our users keep pace with evolving technologies, strengthening their professional networks, and making sure that community feedback continues to shape our offerings. Some of the highlights included:

  • 12 Zabbix Labs across Latin America, designed to foster vocational education and train specialized professionals who are ready for the professional challenges of the future.
  • 1 regional forum in Mexico City that brought together regional experts to discuss trends, share experiences, and explore how open source tools are changing the technology landscape.
  • 5 conferences (Benelux, Germany, China, Japan, and Latin America) that delivered a unique mix of practical knowledge, direct access to experts, and networking opportunities.
  • Innumerable exhibitions, trade fairs, and expos, which boosted our brand and built relationships.
  • One incredible Zabbix Summit in Riga that brought together hundreds of professionals, developers, partners, and users to share insights, learn from expert talks and workshops, and explore real-world case studies on effective Zabbix use.

Meanwhile, 2025 saw our headcount grow in every one of our global offices, as more and more talented individuals got wind of what we’re doing and chose to be a part of it.

Not to be outdone, our partners team also added 16 Resellers and 16 Certified Partners to our roster of global associates, all while revising and updating our Partner Program to bring Zabbix services to new users in more locations and in additional languages.

Staying safe

Security is not a one-time milestone for Zabbix, but a continuous process. In 2025, we focused on making our security practices more proactive, transparent, and deeply embedded into how we build and operate our products and services.

In 2025 we successfully recertified our ISO/IEC 27001:2022 and ISO/IEC 27017:2015 certifications for another 3 year period. At the same time, our HackerOne bug bounty program continued to be a solid line of defense, as 2025 brought 24 valid submissions that netted $16,700 in bounties.

Furthermore, as Latvia’s only CNA, Zabbix continued to refine its CVE workflows with faster triage and publication timelines, as well as improved vulnerability severity assessment and documentation.

Giving back

During the 2025 holiday season, we continued what may be the most important Zabbix tradition at all – lending our support to local organizations that make a real difference in our communities, including those that provided family support, food relief, access to healthcare and rehabilitation services, and simple holiday joy to senior citizens.

Due in large part to efforts like these, in November Zabbix was named “Enterprise of Riga 2025” in the ICT category – a recognition awarded to the most successful and impactful companies in Riga’s priority sectors. The award highlights not only business results but also contributions to innovation, sustainability, employee well-being, and the growth of the local tech ecosystem.

Looking ahead to 2026

In keeping with our new slogan “Your business works – you know it,” the plan for 2026 and beyond is to evolve from a traditional monitoring tool to a full observability platform, as our Founder and CEO laid out in his keynote speech during Zabbix Summit 2025.

We’re also planning to up our game when it comes to community engagement and training, meaning conferences, meetups, trainings, online events, and global expos that take into account feedback from our community and are increasingly tailored to provide members with what they need most.

With that in mind, we’d like to take this opportunity to thank our amazing global community for everything they did to make 2025 such a success. Whether it was in the form of blog contributions translating documentation, or creating templates and widgets, our community showed up in a big way all throughout the year.

It also goes without saying that we couldn’t have made 2025 the year that it was without our customers, whose trust, collaboration, and commitment to excellence continued to inspire us, drive innovation across everything we do, and allow us to stay open source and innovative.

“Looking ahead, I am genuinely excited about what is coming next in 2026. We have ambitious goals, but I have no doubt whatsoever that together, as one strong, amazing team, we will deliver, grow and continue building something we can all be proud of.” – Alexei Vladishev

The post Zabbix in 2025: A Year of Growth, Community, and Innovation appeared first on Zabbix Blog.

Stronger Together: Succeeding with the Zabbix Partner Program

Post Syndicated from Michael Kammer original https://blog.zabbix.com/stronger-together-succeeding-with-the-zabbix-partner-program/32425/

Ready to scale faster and grow smarter in 2026? If so, it might just be time to take a fresh look at the Zabbix Partner Program.

As we’ve mentioned before on this blog, the Partner Program is a lot more than just an extra layer on top of the software. It’s an invitation to be part of a community, a chance to gain access to advanced Zabbix training and certifications, an opportunity to dramatically expand your business reach, and a way to level up from skilled Zabbix practitioners to globally recognized experts.

What’s new in the Zabbix Partner Program?

In 2025, we made a good thing even better by revising and updating our Partner Program in order to bring Zabbix services to new users, in more locations, and in additional languages. Some of these changes include:

  • Granting more freedom to the Premium partners and supporting their business in cases outside their original territory.
  • Giving outstanding partners the visibility they deserve.
  • Engaging partners in a wider variety of activities and leveraging their expertise.
  • Sharing more business with partners.
  • Communicating better with partners about expectations and how to work with Zabbix.

As evidence of how becoming a Zabbix Partner can give your business a boost, here are a few success stories from five of our top partners.

Somone

Specialists in IT supervision and observability, Somone offers their clients strategic management of services and business indicators. Their experience with a variety of monitoring tools and track record of success with major accounts makes them a key player in the surveillance and observability spheres.

When the Paris-based company became a Zabbix Partner in 2023, they immediately took advantage of Zabbix Certified training and got all their employees certified as Zabbix users. This gave every employee a personal stake in the partnership and quickly brought everyone from the sales team to technical experts up to speed on Zabbix.

The company also notably encouraged its employees to speak at Zabbix events, which strengthened the relationship with Zabbix and encouraged a free exchange of ideas, which in turn helped Somone’s employees bring new ideas to life and improve processes.

As a result, Somone’s own Zabbix training offer has brought a host of new customers and increased their credibility in a crowded and competitive marketplace. In addition, having their own Zabbix team has been an enormous benefit – they have gone from having no real Zabbix strategy to building a dedicated team with their own sales and project leads.

Metricio

A Zabbix Partner for 5 years, Metricio is a Swedish IT services and consulting company that provides professional services and monitoring solutions for the Nordic market. They rely on Zabbix to deliver a cost-efficient and reliable monitoring solution that strengthens their portfolio and helps their customers achieve a higher level of efficiency.

When Metricio first became a Zabbix Partner, they found the Zabbix Partner team’s guidance to be invaluable. They have since advised other partners that they should not hesitate to reach out in the event of questions or concerns. In addition, they have organized several Zabbix-related meetings and events in Sweden, all of which have been more effective thanks to the presence of Zabbix team members.

Metricio worked hard during their first year to strengthen their position and set a goal to become Zabbix Premium Partners by their second year. Today, more than 70% of their leads come from the Zabbix Partner page or joint events. Teaming up with Zabbix has become the foundation of Metricio’s growth, their brand, and their success in the Swedish market.

ASPL Info

ASPL Info is a technology enterprise that aims to revolutionize businesses with best-in-class IT services and digital transformations. They boast a track record of success with global enterprises from a wide variety of sectors and geographies, including HP, Titan, Karnataka Bank, Trust Bank, Tata Sky, William Penn, Bajaj, Maruti, Emirates, Marico, Lupin, Dhanalaxmi Bank, HPE (Ministry of Home Affairs – MHA), Alstom, Birlasoft, Sify Digital, Tamilnad Mercantile Bank, Bank of Baroda, Union Bank of India, Tata-Elxsi, and Airtel.

As a Zabbix Premium Zabbix Partner, ASPL Info has broadened their horizons by working closely with the Zabbix OEM team, engaging early in joint opportunity planning, solution design and roadmap discussions. This has enabled faster project delivery and stronger customer outcomes. Meanwhile, building a highly skilled and certified team via Zabbix Certified trainings has guaranteed consistent delivery quality, better customer confidence, and a deeper understanding of enterprise-scale deployments.

The team at ASPL Info has also greatly benefited from active participation in Zabbix community and partner initiatives, including webinars, regional events, and marketing collaborations. These interactions not only enhance technical expertise but create valuable networking opportunities and visibility, while leveraging Zabbix’s cobranding, marketing and joint engagement initiatives have amplified ASPL Info’s credibility and supported business growth across new markets.

By getting the most out of their Zabbix partnership, ASPL Info has been able to rapidly streamline solution design, accelerate deployment, and strengthen customer confidence, while encouraging their engineers to pursue Zabbix certifications and continuous learning has built deeper in-house expertise, which in turn has allowed them to deliver more value and greater flexibility to their clients.

Since teaming up with Zabbix, ASPL Info have grown around 30–35% in service delivery engagements, maintained a consistent 97% resolution rate for customer queries and complaints related to Zabbix, and achieved 98% customer retention by continuing high-quality services and support throughout and even after the renewal process.

The ATS Group

As the sole Premium Zabbix Partner in North America, the ATS Group has seen strong growth by combining deep technical expertise with Zabbix’s proven monitoring platform and building a practical, collaborative relationship that’s based on accessibility, responsiveness, and mutual trust.

Their team has benefited greatly by engaging directly with the Zabbix team, finding out time and time again that open communication and quick access to the right people make a meaningful difference when delivering results for clients. Another key takeaway they have noted is the benefits of aligning Zabbix with a broader service conversation. Rather than leading with product features, they instead focus on outcomes, highlighting the ways in which Zabbix supports automation, observability, and operational excellence within modern IT environments.

The ATS Group’s partnership with Zabbix has led to new enterprise engagements and an increased awareness of Zabbix in North America through joint marketing activities and technical enablement efforts. The flexibility and support provided by the Zabbix team have been instrumental in helping their team tailor solutions to client needs while growing their monitoring and automation services.

OpenSource ICT Solutions

With a truly global footprint and Zabbix Premium Partner status, OpenSource ICT Solutions serves as a great example of how far being a Zabbix partner can take a business. In many regions they hold the status of “Certified Partner” or “Premium Delivery Partner.” They also operate as an official Zabbix reseller — meaning they can sell Zabbix support and services to customers while offering Zabbix consultancy and implementation services, providing official Zabbix training, and supplying support and managed services.

Their Premium Partner status and close relationship with the Zabbix team has taught them a few very important lessons – first and foremost of which is that Zabbix simply isn’t for everyone. It’s a great fit for many customers, but not all. Their policy is to always be honest about that and to never try to sell something that doesn’t make sense for the client.

They also recommend solving a problem rather than selling a product – in their view, the focus should be on delivering solutions that address real customer needs instead of pushing features. When in doubt, they always reach out to Partners team at Zabbix, who are always there to support them and who have access to valuable internal resources that let them come up with insights and materials that can make a real difference.

The team at OpenSource ICT Solutions also stresses the merits of participating in Zabbix meetings consistently, with every event they’ve attended leading to new customer relationships and strengthening existing ones. Additionally, they have found that blog posts and webinars have been highly effective, as they build visibility and showcase expertise, ultimately strengthening the team’s reputation and customer trust.

Lessons learned

The companies mentioned above are all very different and have used their status as members of the Zabbix Partner Program to achieve different goals, but there are a number of strategies for success and common best practices that apply to all of them, including:

  • Participation. Every partner mentioned above gained significant advantages by participating in Zabbix conferences and meetings, including better visibility and brand recognition, direct access to new leads and business opportunities, early insights Into the Zabbix roadmap and upcoming features, the opportunity to share expertise, and a strengthened relationship with the Zabbix team.
  • Engagement. Working more closely with the Zabbix Partner team provides tangible benefits in the form of more leads and co-selling opportunities, access to exclusive resources (like sales kits, marketing materials, and campaign support), direct access to Zabbix engineers (for architectural guidance, complex deployments, and troubleshooting), and strategic influence via feedback on product roadmaps and participation in advisory discussions.
  • Knowledge acquisition. Up-skilling and cross-skilling teams via Zabbix Certified trainings and our new Zabbix Academy courses benefits partners by ensuring that partner teams have the best possible understanding of Zabbix architecture, deployment, tuning, and troubleshooting, resulting in more efficient and stable deployments, faster problem resolution, and the ability to handle more complex customer environments. Partners can also use Zabbix certification to demonstrate competence during pre-sales, differentiate themselves from non-certified competitors, and build overall customer confidence in their services.

In conclusion

If your company provides IT services, system integration, managed services, or consulting, joining the Zabbix Partner Program is not just an extra benefit or a nice-to-have — it can become a core pillar of business growth. Reach out to our team and get started on the road to greater opportunity today!

The post Stronger Together: Succeeding with the Zabbix Partner Program appeared first on Zabbix Blog.

Building an “Academy of Uptime” with Kristine Lamberte

Post Syndicated from Michael Kammer original https://blog.zabbix.com/building-an-academy-of-uptime-with-kristine-lamberte/31773/

If you’ve been working with Zabbix (or are planning to), you’re in luck – we’ve recently launched Zabbix Academy, a new learning platform designed to empower IT professionals and monitoring enthusiasts with self-paced, expert-led training.

Zabbix Academy is the brainchild of Kristine Lamberte, Head of Training at Zabbix. Kristine was gracious enough to participate in a short interview where she shares the vision behind it, goes into detail about who it’s targeted at (spoiler alert – everyone!), and ruminates about the future of learning and development at Zabbix.

In the beginning: The vision behind Zabbix Academy

Was there anything in particular that inspired the creation of Zabbix Academy, and how does it fit into Zabbix’s long-term vision for community and professional development?

Zabbix itself is an extremely flexible tool, so we want to offer the same level of flexibility in our professional services. At that moment, we had enough variety in the training offer in terms of different courses for different experience levels, and we no doubt had (and still have) a great level of quality as well as theory and hands-on balance, so this was a natural next step in how we can offer even more for our users.

As for the long-term vision, Zabbix Academy supports the growth of the Zabbix ecosystem, it strengthens our training portfolio without replacing live courses, and it also demonstrates our ongoing investment in the community.

Do you see a primary audience for Zabbix Academy (beginners, professionals, enterprise clients, etc.) or is it meant to be universal?

We are ready to meet you at any stage of your Zabbix journey. The Academy has free quick-start guides in the form of free courses and webinars for those who are just starting, as well as a variety of courses on different levels – introduction, fundamental, intermediate, and advanced. And we will add new paid and free material on a regular basis for all levels.

The Zabbix Academy learning experience

How does Zabbix Academy go about keeping learning hands-on and practical for complicated monitoring scenarios?

All the people involved in the creation of training materials are Zabbix Certified Trainers and Zabbix Certified Experts with multiple years of experience. We have a deep understanding that no training material is complete without good-quality real-life use cases and practical tasks. So, it is natural that in Zabbix Academy, for all the paid courses, you will get not only high-quality theory, but also an option to do labs. Learners can experiment in a safe sandbox setting — so they’re not just reading about Zabbix, they’re actually using it.

Instructors and expertise

How do you ensure consistency and quality across so many different topics and courses?

Practice makes perfect, doesn’t it? It all comes down to the people who are behind the course creation. As I already mentioned, they are experienced Zabbix trainers and experts, but most importantly, they have hands-on experience with Zabbix.

But it is not only about our training content creators; we have close collaboration with other teams, for example, internally, support, developers, integrators, etc., and we also have extremely knowledgeable training partners who are very much involved in the review of new courses and suggestions for what’s coming.

Additionally, learner feedback plays a key role — we continuously refine and update materials based on real-world experience and community input.

Career impact

Can you give a hypothetical scenario of how Zabbix Academy could help an IT professional advance their career or an organization strengthen their monitoring practices?

Personally, I put more emphasis on what knowledge brings to the company. Knowing how to work smarter, more efficiently, use effective automations, troubleshoot faster, and come up with new ways of what and how to monitor is something that everyone should want for their business, and these things come with knowledge. What we offer is structured knowledge, packed and passed down to Zabbix users in the most effective way.

The future

What are your goals for the first year of Zabbix Academy, and how will you measure its success?

In the first year, it is crucial to continuously grow and shape Zabbix Academy. The measure of success? I mean, we created this platform for our users, so the measure of success is based on their satisfaction, engagement, and the impact this platform will have on their day-to-day tasks.

What future expansions or features can learners expect?

We aim to continuously expand the course catalogue, both free and paid content, and establish Zabbix Academy as a trusted source of knowledge for both new and existing users. In short, our goal is for Zabbix Academy to evolve into a dynamic, living resource that grows alongside Zabbix itself.

A final thought

From your perspective as Head of Training, what has been the most rewarding or challenging part of launching Zabbix Academy?

There were no challenges worth mentioning, but when it comes to the most rewarding thing, I can name a few.
First thing is that we established right from the beginning that Zabbix Academy will have all kinds of content, including free content. This once again supports our effort in strengthening our community.

Secondly, we did not compromise on the course quality; we took our classroom-quality courses and transformed them for the self-paced training.

But the most rewarding part has been seeing how excited our community is about Zabbix Academy. The feedback from early users and our partners has been overwhelmingly positive. That shows me that we are on the right track, and now we just need to keep on delivering things we are good at – great quality, hands-on content that allows Zabbix users to reach and exceed their monitoring goals.

Continue reading Building an “Academy of Uptime” with Kristine Lamberte →

Improving Customer Satisfaction and Experience with Zabbix

Post Syndicated from Michael Kammer original https://blog.zabbix.com/improving-customer-satisfaction-and-experience-with-zabbix/31692/

No matter what business you’re in, there is one universal truth – your success or failure depends on customer satisfaction and trust. And when your IT systems fail, it’s your customers who pay the price. Being unable to place an order due to unexpected downtime (which can cost a large organization as much as $9,000 per minute) or having their credit card data compromised in a preventable security breach (which costs the average organization nearly $5 million) will force even your most loyal customers to go somewhere else.

Monitoring with Zabbix doesn’t just keep your infrastructure safe, it keeps your reputation safe and makes sure that your customers continue to be your customers. It does this by guaranteeing the performance, reliability, and security of your digital services – while also supporting better customer service and continuous improvement. Keep reading to see how it’s possible.

Say goodbye to downtime

Your customers are looking to meet their needs quickly and effectively. Unexpected service disruptions cause them to feel neglected and force them to look elsewhere for solutions.
Monitoring your infrastructure with Zabbix can effectively eliminate downtime through proactive issue detection, which locates anomalies and performance issues like high CPU usage, packet loss, and latency in real time – before they have a chance to make life harder for customers.

If an issue does occur, Zabbix’s predictive alerting capabilities let your tech teams know about anything that could potentially impact an application or service, which lets them meet SLAs and provide a better, more reliable customer experience with fewer service disruptions, which in turns leads to higher levels of trust and satisfaction.

Outperform your competitors

No matter how good your products or services happen to be, you still need to provide smooth and fast online user experience if you want repeat use and positive reviews. Monitoring with Zabbix optimizes network traffic by helping you to identify bandwidth bottlenecks or misconfigured devices with a single glance at a dashboard, allowing better traffic management and a better online experience for customers.

It also improves response times, which allows you to be confident that your applications and services remain responsive. This is especially important for real-time services like video conferencing, e-commerce, or customer support.

Turn good customer service into outstanding customer service

What turns a casual, one-time user into a repeat customer? In most cases, it all comes down to making that user feel seen, informed, and supported. Zabbix helps you maintain consistent system performance, and nothing builds trust like stability.

With a bit of configuration and the help of IT service management tools like ServiceNow, Zabbix can provide clear, easy-to-access logs and metrics that help your customer service reps better understand your customers and the process of serving them, including:

• Customer satisfaction (CSAT)
• Preferred communication channel
• Average ticket count
• Average response time
• Average ticket resolution time
• Ticket resolution rate
• Ticket backlog
• Interactions per ticket

With this information, your team will be able to communicate proactively when issues happen, giving customers accurate information about the issue and the expected resolution time.

Keep your customers safe from cyber threats

The consequences of a data breach are deep and far-reaching, and they include financial losses, reputational damage, legal troubles, regulatory fines, and a loss of customer trust. Despite a greater emphasis on data security, hackers are constantly finding new ways to gain access to valuable corporate data and credentials by combining next-generation AI technologies with long-established tools.

Monitoring with Zabbix gives IT and security teams the visibility and early warning systems they need to spot and react to potential threats. Zabbix continuously monitors systems, networks, and applications for predefined thresholds and anomalies, identifying possible network intrusions or misconfigurations and notifying the relevant security stakeholders.

On top of that, Zabbix can monitor any existing security tools your team runs, tracking antivirus software, firewalls, IDS/IPS tools, and endpoint protection solutions to make sure they are functioning properly and running the latest versions. It can also integrate with SIEM systems (like Splunk, ELK, or Wazuh) as well as custom scripts in order to provide extended security analytics.

Meet (and exceed) your SLAs

Service Level Agreements (SLAs) are a framework for managing the expectations of both customers and businesses. They define agreed-on standards of service, but tracking them is more than just a way to measure compliance – it’s a tool that you can use to improve your overall service delivery and operations.

With Zabbix, you can monitor any quantifiable metric that’s relevant to your SLAs, such as system uptime/downtime, response time, the availability of web services, databases, or network devices, transaction success and failure rates, and much more. In addition, Zabbix can use real-time data and built-in SLA calculation to automatically calculate current SLA compliance and send an alert if an SLA is at risk of being breached, by using triggers based on thresholds.

If you’d rather track the metrics on your own, no problem – by using Zabbix dashboards, you can visualize SLA compliance in real-time, with the dashboards showing availability percentages, event timelines, and breach summaries, while giving you easy-to-understand views of service health. The result is better products and services that are aligned with customer expectations.

Build a continuous improvement culture

When it’s time to roll out a new feature or upgrade, you naturally want to have ALL the necessary data at your fingertips. Monitoring usage patterns and performance metrics with Zabbix not only gives you advanced visualizations (forecasting, capacity planning insights, etc.) but can also highlight cases where data analysis led to tangible improvements.

Want more input from customers and users? Zabbix can make sure that the improvements to your product are community-driven by giving you the data you need to run regular user surveys and forums to gather product feedback. It can even help you publish a public roadmap with transparent prioritization based on community input.

Conclusion

Customer satisfaction is about a lot more than just good service – it’s also about consistency, reliability, and transparency. Zabbix empowers businesses to deliver all three by providing a comprehensive, proactive, and scalable monitoring solution.

That’s why customers in verticals as diverse as aerospace and education turn to Zabbix to keep them informed about what’s working – and what isn’t. By integrating Zabbix into your IT operations, you’re not just improving system performance – you’re actively investing in customer satisfaction and loyalty.

Find out more about what Zabbix can do for you and your customers by taking a look at real-world case studies from companies like yours.

The post Improving Customer Satisfaction and Experience with Zabbix appeared first on Zabbix Blog.

Monitoring MDM Certificates with Lab9 Pro and Zabbix

Post Syndicated from Michael Kammer original https://blog.zabbix.com/monitoring-mdm-certificates-with-lab9-pro-and-zabbix/31621/

Lab9 Pro is the B2B division of Lab9, Belgium’s leading Apple Premium Partner. With over 30 years of experience, Lab9 Pro specializes in integrating and supporting Apple systems within businesses, educational institutions, and public organizations. Beyond Apple expertise, Lab9 Pro also designs, implements, and maintains complete IT infrastructures, including networks, servers, storage, and security solutions.

The challenge

It’s impossible to manage devices at organizations without the use of a good MDM (Mobile Device Management) system such as Jamf. As the leading provider of Apple device management solutions, Jamf empowers organizations to deploy, manage, and secure Apple devices at scale.

Even in smaller organizations Jamf is the right solution, as small and medium-sized enterprises (SMEs) often lack the resources to manage their MDM systems. Offering an MSP model solves a lot of problems for these customers.

For Apple device management, the typical customer has a few certificates issued by Apple, which require approval of the user agreement by the Apple business or school manager. Without getting too technical about Apple Device management, depending on the customer the certificates need to be renewed on different dates. If the user agreement is not approved, automated device enrollment will stop working.

Lab9 Pro found themselves needing to check all certificates and user agreements for MSP customers manually, which involved an unacceptably high error rate that often caused discontinuity of the MDM system.

The solution

Lab9 Pro were already using Zabbix to monitor customer environments and their own infrastructure, including storage, firewalls, switches, and more. Because Zabbix offers a wide variety of options that make it possible to monitor almost anything, it was only logical to explore whether Zabbix could also be used to monitor the MDM certificates.

The research phase

Step one was to check the availability of certificate information. Unfortunately, Apple Business Manager’s API did not help much, as it does not provide certificate details. Instead, the team at Lab9 Pro investigated the Jamf API.

Although it doesn’t directly return certificate information either,  they found something even more useful – Jamf’s API provides customer instance notifications. These include alerts when certificates (VPP, PUSH, DEP, etc.) are about to expire (typically 10 days in advance) as well as when the Device Enrollment Program (user agreement) is not approved.

Zabbix implementation

Since Lab9 Pro manages multiple MSP tenants, they created a dedicated Zabbix template. This template includes both pre-filled and empty macros:

Pre-filled macros:

• {$JAMF.AUTH.INTERVAL}: Interval for retrieving the bearer token
• {$JAMF.NOTIF.INTERVAL}: Interval for retrieving Jamf notifications
• {$JAMF.PATH.AUTH}: API path for retrieving the bearer token
• {$JAMF.PATH.NOTIFICATIONS}: API path for retrieving Jamf notifications

Empty macros:

• {$JAMF.URL}: Jamf URL
• {$JAMF.API.USER}: Jamf user account for authentication
• {$JAMF.API.PASSWORD}: Jamf password (stored as a secret value)

The team configured an item to perform an API call to retrieve the bearer token. A preprocessing rule in JavaScript stores this token in a variable. Discovery rules proved very useful for executing API calls to retrieve Jamf notifications using the bearer token. This was achieved by configuring preprocessing steps and Low-Level Discovery (LLD) macros to pass the Jamf URL and bearer token. Trigger prototypes for each certificate were also added within the same discovery rule.

The results

Whenever a certificate is nearing expiration, a problem is automatically displayed on Lab9 Pro’s Zabbix dashboard, which is visible on TV screens placed throughout their office in order to make sure the entire team is aware of upcoming certificate renewals.

Since Lab9 Pro began monitoring MDM certificates through the Jamf API, they have experienced zero expired certificates, which in turn has allowed them to avoid situations where devices become unmanaged and require a full setup again.

Zabbix makes it possible for Lab9 Pro to keep their clients’ MDM systems operational, while allowing them to either proactively inform them when certificates need to be renewed or handle the renewal process on their behalf.

The post Monitoring MDM Certificates with Lab9 Pro and Zabbix appeared first on Zabbix Blog.

Community, Coffee, and Code: A Zabbix Summit 2025 Recap

Post Syndicated from Michael Kammer original https://blog.zabbix.com/community-coffee-and-code-a-zabbix-summit-2025-recap/31577/

Zabbix Summit 2025 is officially in the history books, so now is the perfect time for a casual, behind‑the‑scenes run‑through of what went down. If you were there, this should ring a few bells (or spark some “oh hey, I forgot about that” moments). If you couldn’t make it, consider this your own personal highlight reel!

Featuring approximately 550 attendees from 42 countries, the Summit took place from October 8-10 at the Radisson Blu Hotel Latvija in the heart of downtown Riga. The 13th in-person version of our premier yearly event was in many ways our biggest and boldest yet, and it included keynote sessions, two parallel tracks (including a developer track), workshops, hands-on sessions, training and certification exams, and a variety of evening social and networking events.

Open source, open house

On October 8, we welcomed nearly 100 guests to our brand-new headquarters for Zabbix Summit 2025’s Open House Day. The new facility gave us plenty of space to host everyone, and visitors got to explore our new HQ, take part in a fun quiz with Zabbix facts, and catch up with longtime colleagues while meeting new ones from the community and the Zabbix team.

Day 1: Looking ahead 

The Summit officially kicked off with Zabbix Founder and CEO Alexei Vladishev’s keynote address, entitled “Zabbix 8.0: A New Chapter in Monitoring.” The address laid out in detail what’s around the corner for Zabbix, including:

  • Zabbix Academy – a new learning hub with self-paced, expert-built courses to boost Zabbix skills anytime and from anywhere.
  • Zabbix France – Zabbix is acquiring IZI-IT and opening a new office in France to provide localized support and closer collaboration with French clients and partners.
  • Zabbix Cloud – a host of new features, including automatic upgrades and backups, plus predictable pricing and simplified user management.
  • Zabbix 8.0 LTS (coming in 2026) – a major leap forward with APM and OpenTelemetry for end-to-end visibility, Complex Event Processing (CEP) and AI-based correlation, plus new UI & visualizations for a smoother experience.
  • Zabbix Mobile App – coming with 8.0 LTS for iOS & Android, the app will offer instant push notifications, issue management, collaboration, seamless connection with Zabbix Cloud, and multi-server views in your pocket.
  • Zabbix Marketplace (2026) – A new global space to connect Zabbix users with vendor and partner solutions, Zabbix Marketplace will extend the power of Zabbix beyond our core product.

Next up was initMAX Founder and CEO Tomáš Heřmánek, who showed how to turn physical sensor data from analog inputs into Zabbix metrics with budget hardware and integrations, complete with templates and triggers.

Another crowd-pleasing session reached the audience thanks to Richard Germanus of CANCOM, who shared the story of how CANCOM consolidated six monitoring systems into one, managing approximately 30,000 hosts, deploying 162 Zabbix proxies, standardizing templates, integrating Power BI for dashboards, automating with APIs, and offering monitoring-as-a-service.

Shortly thereafter, a lightning talk by SEB Bank’s Giedrius Stasiulionis explored “Monitoring Sounds with Zabbix” – in other words, converting audio and sound waves into meaningful metrics, a fresh and inventive notion.

The day’s other lightning talk, “Monitor Your Nearby Areas and Events with Zabbix” by longtime Summit fixture and Zabbix superfan Janne Pikkarainen, showed how anyone can use Zabbix to centralize event data like train timetables, traffic patterns, or cinema showtimes.

Developer track: Something for everyone

Meanwhile, the Summit Developer track was full of special sessions for builders and extension authors, such as “Extend Zabbix Agent 2 with Your Plugin”, which saw Senior Golang Developer Eriks Sneiders show an appreciative audience how Zabbix agent 2’s plugin architecture works, how to use existing plugins, and how to build brand-new custom ones.

Other topics in the Developer track included template design, advanced scripting, API tips, and internal tooling, giving Zabbix techies some food for thought and hopefully sparking a batch of fresh ideas!

Day 2: Showing the big picture

After a long first day and night, Zabbix Summit 2025’s special guest Dylan Beattie made some noise and woke everyone up with a talk entitled “Open Source, Open Mind: The Cost of Free Software.”

Dylan took the Summit audience on a journey through the history and philosophy of free and open source software, touching on questions about licensing issues, looking at the motivations of developers, discussing edge cases and challenges, and asking whether truly sustainable open-source ecosystems can exist.

Later, Inqbeo Founder Christian Anton shared a system in which a central Zabbix instance serves multiple tenants, with the architecture leveraging Kafka to stream metric data partitioned per tenant, storing results in S3 (in Prometheus format), and visualizing via Grafana. This enables isolation and the creation of custom dashboards.

Other main-stage sessions tackled topics like scaling Zabbix, managing large datasets, tag and template strategies, and AI/automation in monitoring.

Connecting people with the Community track

Zabbix Summit 2025 also introduced a Community track, a dedicated space at Zabbix where users, enthusiasts, and contributors could share ideas and shape the future of Zabbix. Instead of deeply technical or development-level presentations, this track focused on community-driven topics like integrations, templates, connectors, media types, and open resources.

A key highlight was the “Zabbix Book Breakout Room”, led by Alexei Vladishev himself along with longtime community members Patrik Uytterhoeven, Brian van Baekel, and Nathan Liefting. Zabbix users were able to brainstorm ideas for new chapters, missing topics, translations, and community contributions to the online Zabbix Book.

Turning ideas into action

Day 2 was also full of hands-on workshops, including a fascinating one from the team at initMAX that was based on their day 1 presentation. Participants got kits with an ESP32 board, a camera, a 3D-printed counter mount, and a few other odds and ends. They were then guided step-by-step as they integrated the device into Zabbix, built monitoring scenarios, and used AI models to interpret camera images.

Meanwhile, the Summit also hosted training and certification exams before, during, and after the main event. Attendees could take courses like Automation & Integration with API, Database Monitoring, SNMP Monitoring, and level-up exams (Specialist and Professional) at discounted rates.

A different kind of networking

One of the things that makes the Zabbix Summit experience so special is the depth of the networking experience – there’s no awkward small talk or simple business card exchanges here, but rather a series of real connections made, deals closed, and new partnerships cemented.

Accordingly, a lot of the magic at Zabbix Summit 2025 happened after hours, with everyone gathering at Riga’s famed Monkey Club for the Summit Welcome Event on October 8 to enjoy a lively atmosphere, a wide selection of cocktails, and plenty of opportunities to connect with fellow monitoring and observability enthusiasts.

October 9’s Main Event took place in the Tallinn Quarter Angārs, which blended concert hall energy with an open-plan street food kitchen and bar that gave everyone plenty of room to mingle.

A special treat was provided in the form of an original Zabbix-related song by Zabbix PHP Developer and part-time rock star Vladimirs Maksimovs, which got the entire crowd on its feet and set the tone for an unforgettable evening.

In what has become a bit of a tradition within a tradition, the Summit officially wrapped up on October 10 at Riga’s Burzma Food Hall, with its relaxed atmosphere, multiple cuisines, and communal tables. It’s proven to be the perfect place for reflecting on Summit highlights, swapping contact info, or plotting collaborations.

Thank you to our sponsors!

We want to extend our heartfelt thanks to all the sponsors of Zabbix Summit 2025, whose commitment not only helped us bring everyone together under one roof but also contributed to the growth of both Zabbix and the entire global monitoring ecosystem. We value your partnership and look forward to working with you for many years to come!

Thanks again to our sponsors and everyone else who helped make Zabbix Summit 2025 possible!

In case you couldn’t make it…

If you didn’t manage to make the trip, you can still enjoy the Summit atmosphere in the privacy of your own home! Recordings of both days are available on Zabbix’s YouTube channel:

Zabbix Summit 2025 Day 1 

Zabbix Summit 2025 Day 2 

The slides and texts of the presentations are also available here.

And that’s a wrap on Zabbix Summit 2025! From mind-blowing tech talks to caffeinated hallway chats and everything in between, this year’s Summit experience delivered. Whether you came for the deep dives or just the cool merch (no shame in that), we hope you went away inspired, connected, and maybe just a little more obsessed with monitoring and observability than before. See you in 2026!

The post Community, Coffee, and Code: A Zabbix Summit 2025 Recap appeared first on Zabbix Blog.

Optimizing Financial Routines and Infrastructure with Banpará

Post Syndicated from Michael Kammer original https://blog.zabbix.com/optimizing-financial-routines-and-infrastructure-with-banpara/30815/

Banco do Estado do Pará (Banpará) is the main public financial institution in the Brazilian state of Pará. It is a mixed-capital company, organized as a multiple bank with the mission of generating value for the state of Pará. It currently has approximately 198 physical customer service units and is present in all 144 municipalities in the state.

The challenge

Until 2016, Banpará used a monitoring environment installed on a single physical server. This environment was centralized, not very scalable, and vulnerable due to the lack of updates to recent versions of the software used. Centralization created a critical dependency – if there was a server failure, the entire monitoring system would be compromised.

There was no integration with the tool that orchestrates the company’s routine activities (which also generated an alert and a need for proper support of the bank’s infrastructure) and there was also the issue of including the routines of the internal demand generation tool in the monitoring panel, which was done manually.

With each new routine created, it was necessary to open calls with the technical teams for inclusion in the monitoring plan, which were then entered into a list of tasks. This process, in addition to being time-consuming, was subject to human error and delays, which compromised real-time visibility of critical operations.

The lack of proactive and integrated monitoring in Banpará’s structure resulted in operational gaps that created real risks to the continuous functioning of banking operations.

The solution

Given the challenges posed, the project developed with Zabbix had as its main objective to recreate the monitoring environment in a virtualized, scalable and resilient way, without dependence on a physical server. From rebuilding the infrastructure to integrating it with critical banking systems, the primary requirements included the following:

  • Integration with existing systems
  • Intelligent data processing and analysis
  • Reduction of manual processes and operational dependency
  • Development of customized solutions
  • Reorganization of the technological infrastructure

After implementing and structuring Zabbix at the bank (with the help of Master Support, an official Zabbix Certified Partner in Brazil), the structure became modular, scalable, and resilient, aligned with best practices, and able to expand monitoring without compromising system performance as the bank integrated new routines and services.

The results

The modernization of monitoring environment with Zabbix brought immediate benefits for Banpará’s IT monitoring scenario, especially with regard to operational efficiency, reliability and process automation:

  • More than 2,000 monitored devices
  • Around 100,000 metrics collected
  • More than 26,000 active alerts in Zabbix
  • Automated coverage of around 2,300 routines
  • An estimated gain of 2,300 operational hours

The adoption of Zabbix as a monitoring tool at Banpará was a practical response to the need to modernize the bank’s IT infrastructure. The project contributed to the elimination of manual processes, reduction of operational time, and increased visibility over critical routines. It also enabled the monitoring of a greater number of services, with greater agility in identifying failures and supporting decision-making.

In conclusion

With the current structure, Banpará now has a more integrated monitoring system, adjusted to operational demands and with the capacity to monitor the evolution of the bank’s activities in an organized and secure manner.

To learn more about what Zabbix can do for customers in banking and finance, visit our website.

The post Optimizing Financial Routines and Infrastructure with Banpará appeared first on Zabbix Blog.