Tag Archives: Lisbon

Through the eyes of a Cloudflare Technical Support Engineer

Post Syndicated from Justina Wong original https://blog.cloudflare.com/through-the-eyes-tech-support-engineer/

Through the eyes of a Cloudflare Technical Support Engineer

This post originally appeared on Landing Jobs under the title Mission: Protect the Internet where you can find open positions at Cloudflare Lisbon.

Justina Wong, Technical Support Team Lead in Lisbon, talks about what it’s like working at Cloudflare, and everything you need to know if you want to join us.

Through the eyes of a Cloudflare Technical Support Engineer

Justina joined Cloudflare about three years ago in London as a Technical Support Engineer. Currently, she’s part of their Customer Support team working in Lisbon as a team lead.

I can’t speak for others, but I love the things you can learn from the others. There are so many talented individuals who are willing and ready to teach/share. They are my inspiration and I want to become them!

On a Mission to Protect the Internet

Justina’s favourite Cloudflare products are firewall-related ones. The company’s primary care is for the customers and they want to make attack mitigation as easy as possible. As she puts it, “the fact that these protections are on multiple layers, like L7, L3/4, is very important, and I’m proud to be someone who can help our customers when they face certain attacks.”.

Cloudflare is constantly releasing new products to help build a better Internet, so product managers are always on top of tool updates to facilitate that. The company believes that it’s not only important to help customers from the product side, but it’s also as important to teach them how to help themselves so that they can fix their issues promptly without having to wait for an answer.

Company culture and Office vibes

According to Justina, one of the amazing things about Cloudflare is the unified company culture. As their SVP of Engineering, Usman, said in a recent meeting with the team, “Be helpful, look around for problems and help find solutions”.

Every Cloudflare office has its own little “flare”: London’s love of mince pies; Singapore’s super fun cultural richness in one location (they have four new years in one year, officially); and Lisbon’s forever love (and fight) for pastéis de nata.

Each office also has its own function or focus, so people working at Cloudflare get to meet very diverse individuals. For Justina, the things that she’d loved the most are learning from all of the engineers in London, picking up new customer service skills in Singapore and helping to build the new Lisbon office. She says that every time she goes to a different office, they have grown at least 50% in headcount compared to when she was last there. Talk about growth!

As a hiring manager, she also says that the company is mindful of diversity.

Through the eyes of a Cloudflare Technical Support Engineer

Working remote

Like everywhere else, remote work has become the current normal at Cloudflare. As someone who enjoyed being in the office, Justina says “all the countless times I just walked over to someone to ask a question, now all turned into a chat message; or the random coffee chat when we waited for our coffee to be done.”

Funnily enough, the EMEA CSUP team is working closer than before the pandemic. Previously, each office was somewhat in its own communication bubble, now it has turned into a collective conversation. This is great for getting to know colleagues during and beyond work hours.

What you need to know if you want to land a job at Cloudflare in Lisbon

For Cloudflare, growing the team is a continuous challenge, and Justina has never needed to do as many interviews as she has done in the Lisbon office. Although it’s a huge challenge for her, it’s also fun. Since the company is hiring aggressively despite the pandemic, their teams are eager to welcome anyone who’s ready to be part of Lisbon Cloudflare.

One of the things you can expect if you work at Cloudflare is for your manager to care and for your feedback to be heard. We know these are valuable things when considering where to work. So if you’re someone who’s willing to learn and is excited about their technologies, this call is for you. The company is expanding in different markets, so they’re looking for tech candidates who can speak multiple languages.

Currently, Cloudflare has over 25 open positions for their offices in Lisbon. Categories include Security Engineers, Full-Stack Developers, Data Scientists, and more.

Starting a new job in the middle of a pandemic

Post Syndicated from Daniela Rodrigues original https://blog.cloudflare.com/starting-a-new-job-in-the-middle-of-a-pandemic/

Starting a new job in the middle of a pandemic

Starting a new job in the middle of a pandemic

It has now been more than 90 days since I joined Cloudflare’s EMEA Recruiting Team as a Recruiting Coordinator based in Lisbon. In a year filled with hardships for so many people around the world, I wanted to share my journey. I hope people will relate and feel encouraged to pursue their dreams, even during these challenging times.

When 2020 started, it was not in my plans to change jobs and start working at a new company, completely remote, without ever meeting my colleagues in person or visiting the office. However, that is exactly what happened, and I am so glad I did.

Interviewing with Cloudflare

The number of interviews in the hiring process at Cloudflare may feel overwhelming for some – in my case, I met 11 people during this process. For me, I was glad to have so many chances to get to know the people I would be working with. I believe I got as much out of the conversations as the interviewers did, which is great — a recruitment process should be as much about the company getting to know you, as you getting to know the company.

A great thing about interviewing remotely is that I got the chance to talk to people all around the globe, which enriched the process and my idea of Cloudflare as a company. I started to picture myself as an actual member of the team, definitely interested in working towards a better and safer Internet. Even though there were many interviews to get through, the constant communication with the team made me feel engaged and excited. In the end, the process went by quickly, even quicker than I expected.

The best thing was the outpouring of support I received from what would be my future teammates once I accepted the offer. I felt welcomed way before my actual start date!

Remote Onboarding: Adapting and Evolving

In all my previous companies, onboarding was done in person and small groups. I was not prepared for a fully remote experience with a class of more than 20 people, yet it was so smooth and well-coordinated that you wouldn’t believe it had been run virtually for only a few months!

My onboarding class included people from all over the world — Lisbon, Austin, Miami, Washington, London, Munich, Singapore… And not only that, but we were all starting different roles, from Customer Success to Engineering, and even Legal Counsel! This gave me the opportunity to know people I otherwise wouldn’t have had the chance to meet, and it allowed me to establish bonds early on with my colleagues. Given the current situation, knowing that people were in the same boat with me felt reassuring. I felt that we were in it together, in a way. Not only that, but I got everything I needed for work (and more — like a pair of Cloudflare socks!) delivered to my home, making the whole experience very comfortable for me.

Ramping up and aiming for the stars

Starting a new job in the middle of a pandemic

Starting in a new role can be a daunting experience — it’s a new environment, a new team, a new project, and lots of things that could go sideways. However, there are also a lot of things that can go right!

At Cloudflare, I found an extremely welcoming, supportive team that helped me ramp up and take ownership of my work quickly and effectively. I felt so supported that I took ownership of a big project right away — Cloudflare Careers Day. Right from the start, it was clear to me that Cloudflare has ambitious goals for the growth of our Lisbon office. I thought about the ways I could help with that, and a virtual careers day seemed like a great first step to drive brand awareness and let people know we are hiring and that we are hiring! The Recruitment Team set in motion a plan to turn this idea into reality in less than three months, resulting in a successful and fun first edition of the Cloudflare Careers Day in November 2020.

Of course, there were times when I felt unsure of myself and my abilities. But this is why it is so important to be able to rely on your team. In the end, I feel I have grown a lot in just three months — not only professionally, but personally as well!

I look forward to working on more projects. I’m excited to write with this blog post, which I hope will inspire more people to take a chance, believe in themselves and just go for it! Even in these strange, stressful times, good things can and do happen, especially when you are surrounded by talented, inspiring people.

What does the future hold?

Lisbon! I am excited to help grow our Lisbon office, recruiting talented people that feel as strongly as I do about helping build a better Internet. We have many different open roles at the moment so, if you see one that suits you, take a chance and reach out. Maybe you’ll embark on a new journey, just like me.

Our Lisbon story is just beginning. I can’t wait to see all the amazing things we will accomplish in 2021, both as a team and as a company.

Holiday Season Update from Lisbon

Post Syndicated from Celso Martinho original https://blog.cloudflare.com/holiday-season-update-from-lisbon/

Holiday Season Update from Lisbon

Holiday Season Update from Lisbon

It’s the end of the year, so we thought it would be a great time to give you an update on how we’re doing and what we’re planning for 2021. If you’re reading this, you know we like to share everything we do at Cloudflare, including how the organization is evolving.

In July, John Graham-Cumming wrote a blog post entitled Cloudflare’s first year in Lisbon. and showed how we went from an announcement, just a few months before, to an entirely bootstrapped and fully functional office. At the time, despite a ramping pandemic, the team was already hard at work doing a fantastic job scaling up and solidifying our presence here.

A few weeks later, in August, I proudly joined the team.

The first weeks

Cloudflare is, by any standard, a big company. There’s a lot you need to learn, many people you need to get to know first, and a lot of setup steps you need to get through before you’re in a position to do actual real productive work.

Joining the company during COVID was challenging. I felt just as excited as I was scared. We were (and still are) fully working from home, I didn’t have a team to work with in person. A setup like this surely looks daunting, even for experienced people.

But here’s the thing. Cloudflare isn’t just any company. We’re unparalleled because we masterfully combine scale, ambition, talent, product, vision, values, and culture in a way that’s very difficult to replicate and maintain at any other company.

We’re big, but we move fast. We’re over 1,600 working together, but it feels like a cohesive group. We’re distributed across multiple offices and continents, often working in teams with members from different time zones, but we don’t notice it. We have tools, documentation, and methodologies, but they don’t get in the way of our “shipping products” mantra. There are product owners, teams for specific features, but we all hold ownership for everyone’s work.

I felt all of this right after my orientation week. The warm welcome, the regular check-ins to say hello and see how I was doing, and everyone’s urge to make sure I was adjusting and getting all the help I needed, giving me advice, introducing me to other colleagues. Cloudflarians take genuine pride in making sure everyone feels at home. You can learn more about this experience from a Story Time segment John did with me.

Where do we stand

Cloudflare Lisbon has come a long way. We now have 74 incredibly talented people working or joining in areas such as Engineering, Security, Infrastructure, Customer Support, People, Places, Product Management, Emerging Technologies or Accounting, and growing fast.

Although the pandemic didn’t help our plans, especially those related to growing and physically working in our brand new office on Praça Marquês de Pombal, it didn’t slow us down either. November and December alone, 15 people joined the team. We’re gaining momentum.

More interestingly, we have a super diverse team in Lisbon, and we couldn’t be prouder of it. We’re putting action ahead of words and actively contributing to create more opportunities for women in technology and to attract people to work in Portugal regardless of their country of origin.

Our discussions on whether “Pastéis de Nata” is best served with or without cinnamon, our holiday traditions, Portuguese music, coffee, our frequent virtual Pub Quizzes, escape room events, and of course, the comments on shirtless Marcelo are now routine. They are evidence that we feel like a group working together, having fun while growing.

Returning to Portugal?

We live in unusual and contemplative times. Many of our emigrants living outside the country are considering returning home to Portugal and our office in Lisbon is proof of this growing movement. Portuguese returnees represent roughly 10% of our team.

The Portuguese Government has an initiative called “Programa Regressar,” where they provide tax benefits and financial assistance to support emigrants and their families returning to Portugal.

While this is great, we think it’s not enough. Moving you and your family to another country is a life-changing event. Although things like patriotism, cost of living, and tax incentives play an essential role in the personal decision process, skilled and talented people will also be looking for a great workplace and a meaningful, ambitious company to join.

This is where Cloudflare can help you. We can provide you the best of the two worlds. Living in a beautiful country, your home, while working in a world-class company, solving big problems at scale on a mission to help build a better Internet with a unique culture. Furthermore, we support your return, and we’re ready to help you in any way we can.

The future

Cloudflare is serious about its presence in Portugal. We’re going to continue growing and investing in highly skilled talent for our Lisbon office and making it one of Cloudflare’s top locations, alongside San Francisco, Austin, Singapore, and London.

Currently, we have 28 open positions in Lisbon, and you can expect new ones to open over the upcoming weeks. Some are for teams based in Lisbon, like Data Insights and Cloudflare Radar (we’re doubling in 2021), while others will join different projects, some of which have teams distributed across multiple offices.

If you decide to apply, there are many resources you can use to learn about Cloudflare and improve your chances of snatching your dream job. Here are a few:

  • Cloudflare Careers Day: Meet the Engineering Team with Isabel Rodrigues, Jen Langdon, and me.
  • Our Blog. We share an unusual amount of information about our infrastructure and products, our technical decisions, architecture, and our approach to solving complex, large-scale technical challenges.
  • Our Official Github Page. We have open-source encoded all over in our DNA, and we like to give back to the community whenever possible. Cloudflare has over 300 public projects that you can explore, try them yourself, or fork.
  • Our Developers Website, where you can learn about our products, the way they work, their features, and APIs. Speaking of APIs, take a look at cloudflare-go and flarectl.
  • Check our community Forum, ask us questions; we’re always there for you, you’ll be surprised. Follow us on Twitter.
  • Cloudflare TV airs excellent content all the time. You can check our schedule for numerous live segments with the team and guests or re-run past segments. We also have a “Best of” archive.
  • Finally, you can try our products. As part of our mission and values, we offer very generous free tiers to individual users and small startups. You can try our CDN features, DDoS, Workers (100,000 requests per day, with Workers KV included), and even Access for Teams (with Argo tunnel included, for companies or households under 50 seats), at no cost.

We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Cloudflare powers Internet requests for ~16% of the Fortune 1,000 and serves 20 million HTTP requests per second on average.

Cloudflare’s first year in Lisbon

Post Syndicated from John Graham-Cumming original https://blog.cloudflare.com/cloudflares-first-year-in-lisbon/

Cloudflare's first year in Lisbon

Cloudflare's first year in Lisbon

A year ago I wrote about the opening of Cloudflare’s office in Lisbon, it’s hard to believe that a year has flown by. At the time I wrote:

Lisbon’s combination of a large and growing existing tech ecosystem, attractive immigration policy, political stability, high standard of living, as well as logistical factors like time zone (the same as the UK) and direct flights to San Francisco made it the clear winner.

We landed in Lisbon with a small team of transplants from other Cloudflare offices. Twelve of us moved from the UK, US and Singapore to bootstrap here. Today we are 35 people with another 10 having accepted offers; we’ve almost quadrupled in a year and we intend to keep growing to around 80 by the end of 2020.

Cloudflare's first year in Lisbon

If you read back to my description of why we chose Lisbon only one item hasn’t turned out quite as we expected. Sure enough TAP Portugal does have direct flights to San Francisco but the pandemic put an end to all business flying worldwide for Cloudflare. We all look forward to getting back to being able to visit our colleagues in other locations.

The pandemic also put us in the odd position of needing to move from one empty office to another. Back in January the Cloudflare Lisbon office was in the Chiado and only had capacity for about 14 people. With our rapid growth we moved, in February, to a larger, temporary location on Avenida da Liberdade which had room for about 25 people.

Cloudflare's first year in Lisbon
Leaving the Chiado‌‌

And in early April, we moved to our longer term office on Praça Marquês de Pombal. Of course, by that time the State of Emergency had been declared in Portugal and the office move took place in our absence. But it sits waiting for our return sometime in early 2021.

The team that landed in Lisbon covered Customer Support, Security, IT, Technology, and  Emerging Technology and Incubation, but, as we suspected, we’ve grown in many other departments and the rest of Cloudflare is realizing how much Lisbon and Portugal have to offer. In addition to the original team we now have people in SRE, Payroll, Accounting, Trust and Safety, People and Places, Product Management and Infrastructure.

Cloudflare's first year in Lisbon
View from the Cloudflare Lisbon office‌‌

Despite the pandemic we’re continuing to invest in Lisbon with 24 open roles in Customer Support, Infrastructure, People and Places, Engineering, Accounting and Finance, Security, Business Intelligence, Product Management and Emerging Technology and Incubation.

As I said in an interview with AICEP earlier this year “É nosso objetivo construir em Lisboa um dos maiores escritórios da Cloudflare” (“It’s our objective to build in Lisbon one of the major Cloudflare offices”). You can read the full Portuguese-language interview here. We continue to believe that Lisbon is a vital part of Cloudflare’s growth.

Cloudflare's first year in Lisbon

I’ve spent a huge amount of my career on aircraft and the last few months have felt very odd, but I couldn’t have been happier to find myself temporarily stuck in Lisbon. No doubt we’ll all be traveling again but this last year has confirmed my impression that Lisbon is a great place to live.

I asked our team what they’d found they love about living in Lisbon and Portugal. They came back with pasteis de nata, sunshine every day, the jacaranda trees, feijoada, empada de galinha, Joker, Super Bock, chocolate mousse being an everyday staple, Maria biscuits, quality fresh produce, dolphins, lizards in the gardens, MB Way, ovos moles de Aveiro, so great that only ~30/40min from here you get such nice beaches like the ones in Setubal, Sintra, Cascais, Sesimbra, bica, sardines, the Alentejo coastline, the chicken from Bonjardim, family friendliness and how nice it is to raise children here, fast, reliable and cheap Internet access, and so much more.

If you’d like to join us please visit our careers page for Lisbon.