Tag Archives: Life @ Cloudflare

My living room intern experience at Cloudflare

Post Syndicated from Kevin Frazier original https://blog.cloudflare.com/my-living-room-intern-experience-at-cloudflare/

My living room intern experience at Cloudflare

My living room intern experience at Cloudflare

This was an internship unlike any other. With a backdrop of a pandemic, protests, and a puppy that interrupted just about every Zoom meeting, it was also an internship that demonstrated Cloudflare’s leadership in giving students meaningful opportunities to explore their interests and contribute to the company’s mission: to help build a better Internet.

For the past twelve weeks, I’ve had the pleasure of working as a Legal Intern at Cloudflare. A few key things set this internship apart from even those in which I’ve been able to connect with people in-person:

  • Communication
  • Community
  • Commingling
  • Collaboration

Ever since I formally accepted my internship, the Cloudflare team has been in frequent and thorough communication about what to expect and how to make the most of my experience. This approach to communication was in stark contrast to the approach taken by several other companies and law firms. The moment COVID-19 hit, Cloudflare not only reassured me that I’d still have a job, the company also doubled down on bringing on more interns. Comparatively, a bunch of my fellow law school students were left in limbo: unsure of if they had a job, the extent to which they’d be able to do it remotely, and whether it would be a worthwhile experience.

This approach has continued through the duration of the internship. I know I speak for my fellow interns when I say that we were humbled to be included in company-wide initiatives to openly communicate about the trying times our nation and particularly members of communities of color have experienced this summer. We weren’t left on the sidelines but rather invited into the fold. I’m so grateful to my manager, Jason, for clearing my schedule to participate in Cloudflare’s “Day On: Learning and Inclusion.” On June 18, the day before Juneteenth, Cloudflare employees around the world joined together for transformative and engaging sessions on how to listen, learn, participate, and take action to be better members of our communities. That day illustrated Cloudflare’s commitment to fostering communication as well as to building community and diversity.

The company’s desire to foster a sense of community pervades each team. Case in point, members of the Legal, Policy, and Trust & Safety (LPT) team were ready and eager to help my fellow legal interns and me better understand the team’s mission and day-to-day activities. I went a perfect 11/11 on asks to LPT members for 1:1 Zoom meetings — these meetings had nothing to do with a specific project but were merely meant to create a stronger community by talking with employees about how they ended up at this unique company.

From what I’ve heard from fellow interns, this sense of community was a common thread woven throughout their experiences as well. Similarly, other interns shared my appreciation for being given more than just “shadowing” opportunities. We were invited to commingle with our teammates and encouraged to take active roles in meetings and on projects.

In my own case, I got to dive into exciting research on privacy laws such as the GDPR and so much more. This research required that I do more than just be a fly on the wall, I was invited to actively converse and brief folks directly involved with making key decisions for the LPT. For instance, when Tilly came on in July as Privacy Counsel, I had the opportunity to brief her on the research I’d done related to Data Privacy Impact Assessments (DPIAs). In the same way, when Edo and Ethan identified some domain names that likely infringed on Cloudflare’s trademark, my fellow intern, Elizabeth, and I were empowered to draft WIPO complaints per the Uniform Domain Name Dispute Resolution Policy. Fingers crossed our work continues Cloudflare’s strong record before the WIPO (here’s an example of a recent favorable division). These seemingly small tasks introduced me to a wide range of fascinating legal topics that will inform my future coursework and, possibly, even my career goals.

Finally, collaboration distinguished this internship from other opportunities. By way of example, I was assigned projects that required working with others toward a successful outcome. In particular, I was excited to work with Jocelyn and Alissa on research related to the intersection of law and public policy. This dynamic duo fielded my queries, sent me background materials, and invited me to join meetings with stakeholders. This was a very different experience from previous internships in which collaboration was confined to just an email assigning the research and a cool invite to reach out if any questions came up. At Cloudflare, I had the support of a buddy, a mentor, and my manager on all of my assignments and general questions.

When I walked out of Cloudflare’s San Francisco office back in December after my in-person interview, I was thrilled to potentially have the opportunity to return and help build a better Internet. Though I’ve yet to make it back to the office due to COVID-19 and, therefore, worked entirely remotely, this internship nevertheless allowed me and my fellow interns to advance Cloudflare’s mission.

Whatever normal looks like in the following weeks, months, and years, so long as Cloudflare prioritizes communication, community, commingling, and collaboration, I know it will be a great place to work.

Commit to Diversity, Equity and Inclusion, Every Day

Post Syndicated from Hady Mendez original https://blog.cloudflare.com/commit-to-diversity-equity-and-inclusion-every-day/

Commit to Diversity, Equity and Inclusion, Every Day

The world is waking up
Protesting in the name of Black Lives Matter.
Reading the book “White Fragility”.
Watching the documentary “13th”.

The world is waking up to the fight against racism and I couldn’t be happier!

But let’s be clear: learning about anti-racism and being anti-racist are not the same things. Learning is a good first step and a necessary one. But if you don’t apply the knowledge you acquire, then you are not helping to move the needle.

Commit to Diversity, Equity and Inclusion, Every Day

Since the murder of George Floyd at the hands/knees of the Minneapolis police, people all over the world have been focused on Black Lives Matter and anti-racism. At Cloudflare, we’ve seen an increase in cyberattacks, we’ve heard from the leadership of Afroflare, our Employee Resource Group for employees of African descent, and we held our first ever Day On, held on June 18, Cloudflare’s employee day of learning about bias, the history and psychological effects of racism,, and how racism can get baked into algorithms.

By way of this blog post, I want to share my thoughts about where I think we go from here and how I believe we can truly embody Diversity Equity and Inclusion (DEI) in our workplace.

Is diversity recruiting the answer to anti-racism in the workplace?

Many Cloudflarians said we should increase our diversity recruiting efforts as part of the feedback we received after our Day On event. But recruiting more diverse candidates only solves one part of the problem. There are still two major hurdles to overcome:

  • Employees need to feel welcome and have a sense of belonging
  • Employees need to feel valued and have an equal opportunity for career advancement

Employee Resource Groups (ERGs) offer opportunities to foster community and a sense of belonging. But it is beyond the scope of an ERG to ensure all employees have equal opportunities for advancement. And honestly, this is where a lot of companies fall short. It’s the reason you see people sharing pictures and calling out management teams or boards of directors all over social media. Because there is a lack of visible signs of diversity at senior levels. Numbers can be misleading. A company might state, “We have 11% employees of this group or 8% of that group.” That’s great, but how many of these employees are thriving in their current roles and getting promoted at the same pace as their white counterparts? Or being compensated at the same rate as their male counterparts? The answers to those questions are much more telling, yet seldom shared.

Folks, if we are going to see meaningful change, we all need to get onboard with Diversity, Equity and Inclusion. It’s really not the type of thing that people can opt-in or out of. It won’t work. And even if, and when, everyone opts in to make DEI a priority, that won’t be enough. We won’t start to see real change until we are all living and breathing DEI day in and day out.

Commit to Diversity, Equity and Inclusion, Every Day

What does committing to DEI every day look like?

Doing something (anything) every day that flexes our DEI muscles and gets us closer to meaningful outcomes.

Examples include:

  • Mentoring a person from an underrepresented group or asking someone from an underrepresented group to mentor you.
  • Scheduling coffee meetings with underrepresented people around the company and finding out how you can help to amplify their voices.
  • Providing candid, timely coaching to underrepresented employees to help them grow in their field or area of expertise.
  • Learning to value the different approaches and styles that people from underrepresented groups bring to the workplace.
  • Watching Cloudflare TV segments like, “Everyone at the Table” which airs weekly and promotes an open dialogue about everyday topics from the perspective of people with different perspectives.
  • Hosting office-wide or team-wide “listening circles” where employees can share what a just and equitable workplace looks like to them.
  • Requesting educational opportunities for your team or whole company such as implicit bias workshops or allyship workshops. Asking if your company’s leaders have attended similar workshops.
  • Asking your manager/team leadership how you may help increase the diversity of your team.
  • Suggesting ideas for building a more inclusive culture within your team such as running meetings in a manner where everyone has an equal opportunity to speak, keeping meetings and work social activities within working hours, and regularly hosting conversations about how the team can be more inclusive.
  • And finally – asking the opinion of someone from an under-represented group. This one is especially important since so many of us are not present when critical decisions are being made.
Commit to Diversity, Equity and Inclusion, Every Day

Why is committing to DEI on a daily basis important?

  • Because it’s easier for us to do nothing. Keeping the status quo is easy. Coming together to change the system is hard work. Especially if everyone is not on board.
  • Because having a company full of underrepresented people who are not being heard, seen, celebrated, or promoted is not going to get us the outcomes we want. And trust me, it doesn’t take long to realize that you are not going to make it at a company. Racism, discrimination, and unfair treatment can be very subtle but under-represented people can tell when they are valued and appreciated. And when they are being set up to fail.
  • Because we know too much. The system is broken. Underrepresented groups have always known this. But now that it is a fact most people acknowledge and accept, we can’t ignore it. A wise woman once said, “Do the best you can until you know better. Then when you know better, do better.” (Maya Angelou)

I’ll end my commentary with this: I view DEI as a journey that we must commit to every day. Here at Cloudflare. Across the tech industry. And in our world.

Notice I used the word journey. It’s not a destination in the sense that we do these 10 things and we have “arrived”. Instead, I believe it is a journey that we will always be on with milestones and achievements to be celebrated along the way.

To help you start flexing your DEI muscle, I’m kicking off a 21-Day DEI Challenge starting today! Every day, for the next 21 days, I challenge you to share in a public forum (bonus points for doing it on LinkedIn) how you are helping to move DEI forward. You can take a small step or a really big one. What matters is that you are flexing that muscle and challenging yourself (and others) to start the journey. #21DayDEIChallenge #BeAntiRacist #MoveTheNeedle

I hope you are up for the challenge that DEI offers us because the future of our company, industry, and society depends on it.

Commit to Diversity, Equity and Inclusion, Every Day

Postscript: This blog post is dedicated to the memory of the late Congressman John Lewis, a great civil rights leader and so much more, who challenged all of us to be brave enough to make noise and get into “good trouble” for the sake of justice and equality. Rest in Power, Mr. Lewis.

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

Post Syndicated from Els Shek original https://blog.cloudflare.com/reflecting-on-my-first-year-at-cloudflare/

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

Hey there! I am Els (short form for Elspeth) and I am the Field Marketing and Events Manager for APAC. I am responsible for building brand awareness and supporting our lovely sales team in acquiring new logos across APAC.

I was inspired to write about my first year in Cloudflare, because John, our CTO, encouraged more women to write for our Cloudflare blog after reviewing our blogging statistics and found out that more men than women blog for Cloudflare. I jumped at the chance because I thought this is a great way to share many side stories as people might not know about how it feels to work in Cloudflare.

Why Cloudflare?

Before I continue, I must mention that I really wanted to join Cloudflare after reading our co-founder Michelle’s reply on Quora regarding “What is it like to work in Cloudflare?.” Michelle’s answer as follows:

“my answer is ‘adult-like.’ While we haven’t adopted this as our official company-wide mantra, I like the simplicity of that answer. People work hard, but go home at the end of the day. People care about their work and want to do a great job. When someone does a good job, their teammate tells them. When someone falls short, their colleague will let them know. I like that we communicate directly, no matter what seniority level you are.”

The main themes were centered around High Curiosity, Ability to get things done, and Empathy.

The answer took me by surprise. I have read so many replies by top leaders of leading companies in the world, and I have never seen such a down to earth reply!

I was eager to join the company and test it out.

Day 1 – Onboarding in our San Francisco Headquarters

Every new hire in Cloudflare will have to attend a two week orientation in San Francisco (well, they used to until COVID-19 hit and orientation has gone virtual), where they have a comprehensive program that exposes them to all the different functions of the company. My most memorable session was the one conducted by Matthew Prince, where he delivered a very engaging and theatrical crash course on the origins of Cloudflare and competitive landscape surrounding cloud computing. Even though the session took 1.5 hours, I enjoyed every second of it and I was very impressed with Matthew’s passion and conviction behind Cloudflare’s mission to build a better Internet.

There was also a very impressive session conducted by Joe Sullivan, our Chief Security Officer. Joe introduced us to the importance of cybersecurity through several real life examples and guided us through some key steps to protect ourselves. Joe left a very deep impression on me as he spoke in a very simple manner. This is important for someone like myself who didn’t come from a security background as I felt that it is important for me to understand why I am joining this company and why my contribution matters.

I also had the chance to meet the broader members of my marketing team. I had about twenty meetings arranged in the span of one week and I am thankful to everyone who took time out of their busy schedule to help me understand how the global team worked together. Needless to say everyone was really smart, nice, and down to earth. I left the San Francisco office feeling really good about my start in Cloudflare, but little did I know that was just the tip of the iceberg.

Back to Singapore, where the fun happens!

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

After I returned to Singapore, Krishna, my manager, quickly put me to work to focus on building a pipeline for the APAC region. In a short span of six months, I had to quickly bring myself up to speed to understand the systems and processes in place, in addition to executing events across the region to ensure that we have a continuous pipeline for our ever-growing sales team. I am going to be completely transparent here, it was overwhelming, stressful and I was expected to deliver results in a short period of time. However, it has also been the most exciting period of personal and professional growth for me, and I am so grateful for the opportunity to join an amazing team in one of the most exciting companies of the century.

As a new team member, I had to quickly understand the needs of the sales leaders from the ASEAN countries, ANZ, the Greater China Region, India, Japan, and Korea. There were so many things to learn and everyone was very supportive and helpful. More importantly, there were many challenges and mistakes made along the way I felt supported by the entire team throughout.

In my first six months, I had to immediately plan and execute an average of 28 events per quarter, ranging from flagship events like Gartner Security Risk Management conferences in Sydney and Mumbai, the largest gaming conference ChinaJoy in Shanghai, AWS series across the ASEAN countries and leading security conferences in Korea and Japan. When Cloudflare IPO-ed on September 13, 2019, I was tasked to organize an IPO party for over 150 people in our Singapore over a short span of 3 weeks. What an adventure!

Reflecting on my first year at Cloudflare as a Field Marketer in APAC
At our largest event in Singapore, where over 30 Cloudflarians from the Singapore team took time to help out.

Just when I thought 28 events per quarter is an achievement (for myself), my team and I were given once in a lifetime opportunity to lead a series of projects related to our Japan office opening.  

“As the third largest economy, and one of the most Internet-connected countries in the world, Japan was a clear choice when considering expansion locations for our next APAC office,” said Matthew Prince, co-founder and CEO of Cloudflare. “Our new facility and team in Tokyo present a unique opportunity to be closer to our customers, and help even more businesses and users experience a better Internet across Japan and throughout the world.”

Japan is a new market for me and I had to start everything from scratch. I started off with launching our very first Japan brand campaign where the team worked closely with leading Japanese media companies to launch digital advertisements, advertorials, video campaigns to spread our awareness across Japan in just under 3 months. While it is a complete unknown path for us, the team was really good at experimenting with new ideas, analysis results, iterating and improving on our campaigns week by week.

Reflecting on my first year at Cloudflare as a Field Marketer in APAC
Check out our amazing Japan city cloud designed by our very talented team 

I also had the opportunity to be part of our very first hybrid (physical and virtual) press conference that was held across Singapore and Tokyo, where we had 35 journalists participate (with 6 top-tier media in attendance and 29 journalists online). News of the office opening/event was covered in Japan’s most influential business newspaper, Nikkei, in an article titled, “US IT giant Cloudflare establishes Japanese corporation.“. I cannot wait to tell you more about what’s coming down the line!

Career Planning – Take charge of your career!

With so many things going on, it is easy to lose sight of the long term goal. Jake, our CMO is very focused on ensuring the team remains engaged and motivated throughout their time in Cloudflare. He launched a mandatory career conversations program where the team had to have at least one discussion with their respective managers on how they would envision their future to be within the company. This is a very useful exercise for me as I was able to have an open discussion with my manager on the various options that I could consider as Cloudflare is a company which supports cross departmental/borders transitions. It is beneficial to know that I am able to explore different opportunities going forward and lock down some next steps on how I will get there. Exciting times!

Inclusivity – Women for Women and Diversity

As a young woman, I am very fortunate to be part of the APAC team led by Aliza Knox. Aliza is extremely passionate about encouraging women to pursue opportunities in business and tech. As a woman, I have never felt more comfortable under her leadership as gender discrimination is real and most companies are predominantly led by men. With Aliza, all opinions and ideas are strongly welcomed and I never felt bound by my age, seniority, experience to reach for the skies. It is ok to be ambitious, to do more, to ask questions, or something as simple as getting 15 mins of her time to ask if I should pursue an online course at MIT (and I did!).

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

Did I also mention Cloudflare’s Employee Resource Group (ERG)? I am the APAC lead for Womenflare where our mission is to cultivate an inclusive, inspiring, and safe environment that supports, elevates, and ensures equal opportunities for success to all who identify as women at Cloudflare. As part of our global Womenflare initiative, I organised an International Women’s Day luncheon in March this year where we had members of our APAC leadership team share about their experiences on how they have managed their career and family commitments. Other ERG in Cloudflare includes Proudflare, where we support and provide resources for the LGBTQIA+ community, Afroflare, where we aim to build a better global Afro-community at Cloudflare and beyond, and many more!

COVID-19

I am writing this blogpost as we all embrace the challenges and opportunities present during COVID-19. When COVID-19 first hit APAC,  I was very impressed with how the global team exhibited flexibility to adapt to everyday challenges, with great empathy that it might be challenging to work from home, to how it is ok to try new things and make mistakes as long as we can learn from it.

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

Our Business Continuity Team provided regular employee communication on local guidelines and Work From Home next steps. Our office support team immediately supplied computer equipment/office chairs that employees can bring home for their remote working needs. Our Site Leads came up with different initiatives to ensure the team remains connected through a series of virtual yoga sessions, Friday wine down, and lunch and games. The latest activity we ran was Activeflare, where a group of us from the Singapore and Australia offices exercised together on a Saturday and drew a map of our activities using tracking technology. That was fun!

The global team has also launched a series of fireside chats where we get to hear from leaders of leading companies, which is a really nice touch where we get to gain exposure to the mind of great leaders which we otherwise would not have the opportunity to. My favourite so far is from Doug, our Chief Legal Officer and Katrin Suder, one of our Board Members.

Reflecting on my first year at Cloudflare as a Field Marketer in APAC
My very first experience as a TV host on Cloudflare TV

Matthew, Cloudflare co-founder and CEO, recently launched Cloudflare TV for the team to experiment and connect with the Cloudflare community, even while we’re locked down. And that community shares common interests in topics like web performance, Internet security, edge computing, and network reliability. Aliza and myself are hosting a series of Zoomelier in APAC soon to connect with winemakers and sommeliers across the region and share some interesting wine recommendations that one can drink with technology. So hope you’ll tune in, geek out, feel part of our community, and learn more about Cloudflare and the people who are building it. Check out the Cloudflare TV Guide: cloudflare.tv/schedule

Going forward, second year in Cloudflare, what’s next?

I am at the point where I feel like I have a good amount of experience to do a good job, but not good enough to be where I want to be. In Cloudflare, I strongly feel that “The more I learn, the less I realise I know” (Socrates). I aim to continuously learn and build up my capabilities to strategize and deliver results for the present and the future, and I must end this blogpost with my learnings from John, “overnight success takes at least 10 years, I read a lot to stay up to date on what’s happening internally and externally. The gym (exercise) is really important to me. It’s challenging and takes my mind off everything. Many people seem to view the gym as dead time to fill with TED videos, podcasts or other “useless” activities. I love the fact that it’s the one time I stop thinking.” I have applied this learning to both my personal and professional life and it made a huge difference. Thank you John.

If you’re willing to join an impressive team and work for a very dynamic company to help create a better Internet, we’re looking for many different profiles in our different offices all over the planet! Let’s have a look!

Diversity Welcome – A Latinx journey into Cloudflare

Post Syndicated from Pablo Viera original https://blog.cloudflare.com/diversity-welcome-a-latinx-journey-into-cloudflare/

Diversity Welcome - A Latinx journey into Cloudflare

Diversity Welcome - A Latinx journey into Cloudflare

I came to the United States chasing the love of my life, today my wife, in 2015.

A Spanish native speaker, Portuguese as my second language and born in the Argentine city of Córdoba more than 6,000 miles from San Francisco, there is no doubt that the definition of “Latino” fits me very well and with pride.

Cloudflare was not my first job in this country but it has been the organization in which I have learned many of the things that have allowed me to understand the corporate culture of a society totally alien to the one which I come from.

I was hired in January 2018 as the first Business Development Representative for the Latin America (LATAM) region based in San Francisco. This was long before the company went public in September 2019. The organization was looking for a specialist in Latin American markets with not only good experience and knowledge beyond languages ​​(Spanish/Portuguese), but understanding of the economy, politics, culture, history, go-to-market strategies, etc.—I was lucky enough to be chosen as “that person”. Cloudflare invested in me to a great extent and I was amazed at the freedom I had to propose ideas and bring them to reality. I have been able to experience far beyond my role as a sales representative: I have translated marketing materials, helped with campaigns, participated in various trainings, traveled to different countries to attend conferences and visit clients, and on.

Later, I was promoted as a sales executive for the North America (NAMER) region.

Diversity Welcome - A Latinx journey into Cloudflare
Cloudflare poster signed by colleagues after our Company retreat in 2018

I have been very fortunate to be able to closely observe the growth and maturity of the organization throughout my time here.

Today, Cloudflare has three times more employees than when I started, and I can say that much of what makes this organization unique has remained intact: Cloudflare’s core mission is to help build a better Internet, to be transparent, to protect vulnerable yet important voices online through its Project Galileo, our open door policy, the importance of investing in people, among many others.

Diversity Welcome - A Latinx journey into Cloudflare
Myself with Matthew Prince and Michelle Zatlyn, co-founders of Cloudflare

In recent weeks I have participated in conversations around “how do we recruit more under-represented groups and avoid bias in the selection process” – This has really filled me with joy but is certainly not the first initiative of its kind at Cloudflare. The company takes pride in having several Employee Resource Groups (ERGs) created and led by employees and executive sponsors—and highly encouraged by the organization: Afroflare, Desiflare, Nativeflare, Latinflare, Proudflare, Soberflare and Vetflare are just some of those groups (we have over 16 ERGs to-date!).

Diversity Welcome - A Latinx journey into Cloudflare

At Cloudflare I have found a space where I can develop professionally, where my ideas count, and where I am allowed to make mistakes—this is not something that I have experienced in my previous roles with other employers. I am not afraid to admit that in other organizations I have felt the stigma of being a person of color and that the working conditions were unfair compared to my colleagues.

Diversity Welcome - A Latinx journey into Cloudflare
Cloudflare’s values have continued to shine through during the current COVID-19 situation ​​and we have strengthened overall as an organization.

Being an immigrant (a person of color) it is a challenge to make the decision to work for organizations that don’t fully understand the value of adding more diversity to their workforce. Cloudflare is a company that does value diversity in its workforce and has demonstrated a genuine interest in recruiting as well as retaining under-represented groups and creating a collective learning environment for them and the rest of the teams within the organization.

The company is committed to increasing the diversity within our teams and we want more diverse candidates in our selection processes. To achieve this we want to invite you (or please encourage others) to visit our careers page for more information on full-time positions and internship roles at our locations across the globe and apply.

And if you have questions, I will leave you my email: [email protected] It would be a pleasure to be able to guide you and put you in touch with the right people within Cloudflare to better understand our technology and where we are going. Your experience and skills are what we need to continue improving the Internet. Come join me at Cloudflare!

Diversity Welcome - A Latinx journey into Cloudflare
Our team culture lives inside and outside the company – Here is our Soccer team!

Why I’m Helping Cloudflare Grow in Japan

Post Syndicated from Masa Aoba original https://blog.cloudflare.com/why-im-helping-cloudflare-grow-in-japan/

Why I’m Helping Cloudflare Grow in Japan

If you’d like to read this post in Japanese click here.

Why I’m Helping Cloudflare Grow in Japan

I’m excited to say that I’ve recently joined the Cloudflare team as Head of Japan. Cloudflare has had a presence in Japan for a while now, not only with its network spanning the country, but also with many Japanese customers and partners which I’m now looking forward to growing with. In this new role, I’m focused on expanding our capabilities in the Japanese market, building upon our current efforts, and helping more companies in the region address and put an end to the technical pain points they are facing. This is an exciting time for me and an important time for the company. Today, I’m particularly eager to share that we are opening Cloudflare’s first Japan office, in Tokyo! I can’t wait to grow the Cloudflare business and team here.

Why I’m Helping Cloudflare Grow in Japan

Why Cloudflare?

The web was built 25 years ago. This invention changed the way people connected—to anyone and anywhere—and the way we work, play, live, learn, and on. We have seen this become more and more complex. With complexities come difficulties, such as ensuring security, performance, and reliability while online. Cloudflare is helping to solve these challenges that businesses are facing in a very effective way, and I wanted to be a part of it. Even back to the days when I was with Cisco, where I got to know many people in the network technical community—many of these people have mentioned Cloudflare as the vendor for the future of the Internet. Cloudflare is in a unique position to help make the Internet better for everyone across the globe.

I want online users to have a better experience—one that’s fast, secure, and reliable—and I’m excited to help make this a reality while working with Cloudflare. I believe the team here is providing the tools to make the Internet better and easier, and is making customers happier. One thing that is important for me, one of my values you could say, is focusing on solving customers’ problems. This is something that I saw Cloudflare has always been deeply involved with as well. I’m passionate about helping more and more customers in Japan, and now in this new role, I’m ready to help make a better Internet part of their reality.

Cloudflare Japan

Some of the current challenges in Japan I see are that Japanese enterprises still have old on-prem systems and are late to move to the cloud. This includes companies that heavily rely on using the Internet and may be facing complexities or difficulties, which shouldn’t be the case. Cloudflare provides these very solutions to move to multi-cloud environments much faster and easier. We have been working with various customers in Japan already, and I’m excited to begin helping more and more businesses in the region. We’ve been committed to our partner network as well, which I’m excited to now be involved with and help grow even more. We have a number of channel partners in Japan, including large system integrators and mid-size cloud integrators, which cover various industries in the region. Cloudflare’s massive network, one of the largest in the world, currently spans 206 cities and more than 100 countries across the globe—including many in Asia-Pacific, and Osaka and Tokyo in Japan. This global network and team enables Japanese customers and partners (in various verticals and of all sizes) with the security, performance, and reliability solutions that are needed for their business-critical applications to connect to their users all across the world.

We are continuing to grow the Cloudflare team and are now hiring for roles in our first Japan office, in Tokyo. if you’re interested in joining this ambitious mission to help build a better Internet—for everyone, including companies and users in Japan—please visit our Tokyo careers page here. You can see the open roles for this office, which include Sales, Marketing, Technical Support, and more. I can’t wait to see what the Cloudflare team does for the region and on.

Our opportunities in Japan and onI’m looking forward to enabling Japanese customers with the network and tools to scale their businesses. There are still many users that are building their security protections and other solutions by themselves in on-prem and cloud environments. If you are facing complex issues, or seeking security features in multi-cloud environments, looking to reduce cost, and on—reach out to me ([email protected]). We have a solution for that. We are here to help you.

Cloudflare’s first year in Lisbon

Post Syndicated from John Graham-Cumming original https://blog.cloudflare.com/cloudflares-first-year-in-lisbon/

Cloudflare's first year in Lisbon

Cloudflare's first year in Lisbon

A year ago I wrote about the opening of Cloudflare’s office in Lisbon, it’s hard to believe that a year has flown by. At the time I wrote:

Lisbon’s combination of a large and growing existing tech ecosystem, attractive immigration policy, political stability, high standard of living, as well as logistical factors like time zone (the same as the UK) and direct flights to San Francisco made it the clear winner.

We landed in Lisbon with a small team of transplants from other Cloudflare offices. Twelve of us moved from the UK, US and Singapore to bootstrap here. Today we are 35 people with another 10 having accepted offers; we’ve almost quadrupled in a year and we intend to keep growing to around 80 by the end of 2020.

Cloudflare's first year in Lisbon

If you read back to my description of why we chose Lisbon only one item hasn’t turned out quite as we expected. Sure enough TAP Portugal does have direct flights to San Francisco but the pandemic put an end to all business flying worldwide for Cloudflare. We all look forward to getting back to being able to visit our colleagues in other locations.

The pandemic also put us in the odd position of needing to move from one empty office to another. Back in January the Cloudflare Lisbon office was in the Chiado and only had capacity for about 14 people. With our rapid growth we moved, in February, to a larger, temporary location on Avenida da Liberdade which had room for about 25 people.

Cloudflare's first year in Lisbon
Leaving the Chiado‌‌

And in early April, we moved to our longer term office on Praça Marquês de Pombal. Of course, by that time the State of Emergency had been declared in Portugal and the office move took place in our absence. But it sits waiting for our return sometime in early 2021.

The team that landed in Lisbon covered Customer Support, Security, IT, Technology, and  Emerging Technology and Incubation, but, as we suspected, we’ve grown in many other departments and the rest of Cloudflare is realizing how much Lisbon and Portugal have to offer. In addition to the original team we now have people in SRE, Payroll, Accounting, Trust and Safety, People and Places, Product Management and Infrastructure.

Cloudflare's first year in Lisbon
View from the Cloudflare Lisbon office‌‌

Despite the pandemic we’re continuing to invest in Lisbon with 24 open roles in Customer Support, Infrastructure, People and Places, Engineering, Accounting and Finance, Security, Business Intelligence, Product Management and Emerging Technology and Incubation.

As I said in an interview with AICEP earlier this year “É nosso objetivo construir em Lisboa um dos maiores escritórios da Cloudflare” (“It’s our objective to build in Lisbon one of the major Cloudflare offices”). You can read the full Portuguese-language interview here. We continue to believe that Lisbon is a vital part of Cloudflare’s growth.

Cloudflare's first year in Lisbon

I’ve spent a huge amount of my career on aircraft and the last few months have felt very odd, but I couldn’t have been happier to find myself temporarily stuck in Lisbon. No doubt we’ll all be traveling again but this last year has confirmed my impression that Lisbon is a great place to live.

I asked our team what they’d found they love about living in Lisbon and Portugal. They came back with pasteis de nata, sunshine every day, the jacaranda trees, feijoada, empada de galinha, Joker, Super Bock, chocolate mousse being an everyday staple, Maria biscuits, quality fresh produce, dolphins, lizards in the gardens, MB Way, ovos moles de Aveiro, so great that only ~30/40min from here you get such nice beaches like the ones in Setubal, Sintra, Cascais, Sesimbra, bica, sardines, the Alentejo coastline, the chicken from Bonjardim, family friendliness and how nice it is to raise children here, fast, reliable and cheap Internet access, and so much more.

If you’d like to join us please visit our careers page for Lisbon.

Building Cloudflare TV from scratch

Post Syndicated from Oliver Yu original https://blog.cloudflare.com/building-cloudflare-tv-from-scratch/

Building Cloudflare TV from scratch

Building Cloudflare TV from scratch

Cloudflare TV is inspired by television shows of the 90s that shared the newest, most exciting developments in computing and music videos. We had three basic requirements for Cloudflare TV:

  1. Guest participation should be as simple as joining a video call
  2. There should be 24×7 programming. Something interesting should be playing all the time
  3. Everything should happen in the cloud and we should never have to ask anyone “to leave their computer on” to have the stream running 24 hours a day
Building Cloudflare TV from scratch

We didn’t set out to build Cloudflare TV from scratch

Building a lot of the technology behind Cloudflare TV from scratch was not part of the plan, especially given our aggressive timeline. So why did we decide to pursue it? After evaluating multiple live streaming solutions, we reached the following conclusion:

  • 24×7 linear streaming is not something that is a priority for most video streaming platforms. This makes sense: the rise of video-on-demand and event-based live streaming has come at the expense of linear streaming.
  • Most broadcasting platforms have their own guest apps which must be downloaded and set up in advance. This introduces unnecessary friction compared to clicking a link in the calendar invite to join a video call.

“Wait! Can we just use Zoom + Cloudflare?”

When we discovered that Zoom lets you push live video to any RTMP end point, we started experimenting with the feature.

“RTMP” stands for Real-Time Messaging Protocol and was originally developed to facilitate low-latency communication using TCP via Macromedia Flash. RTMP has outlived Flash and is widely used by platforms, including YouTube, to enable live video streaming. RTMP is a push protocol and platforms like YouTube provide RTMP endpoints which are simply URLs. Most video broadcast apps will let you configure multiple RTMP endpoints, which tells the app “hey send my live video feed from my phone or computer to these services.” If you find yourself watching a live video that is being broadcasted on multiple services, it is very likely made possible by RTMP.

Building Cloudflare TV from scratch

Zoom lets you provide RTMP endpoints and instruct it to send the live video feed of Zoom calls to, in our case, Cloudflare TV’s RTMP. Before we could use this feature, we needed to be able to ingest RTMP video feeds.

First, we set up an NGINX server with the RTMP module:

apt-get install build-essential libpcre3 libpcre3-dev libssl-dev git zlib1g-dev -y
mkdir ~/build && cd ~/build
git clone git://github.com/arut/nginx-rtmp-module.git
wget http://nginx.org/download/nginx-1.14.1.tar.gz
tar xzf nginx-1.14.1.tar.gz
cd nginx-1.14.1
sudo ./configure --with-http_ssl_module --add-module=../nginx-rtmp-module
sudo make
sudo make install

Next, we configured nginx.conf so NGINX can not only ingest the RTMP feed, but also make it streamable to the end user. A browser typically can’t stream from an RTMP source. We need NGINX to take the RTMP feed and create HLS/DASH segments.

We defined an application called live inside nginx.conf. Within the live application, we can add directives to ingest RTMP and output HLS:

...
rtmp {
    server {
        ...
        application live {
            allow play all;
            live on;

            # sample HLS
            hls on;
            hls_path /mnt/hls/;
            hls_fragment 1;
            hls_playlist_length 4;
            hls_sync 100ms;
        }
    }
}

Once we had NGINX set up to ingest RTMP and HLS, we followed Zoom’s instructions on Custom Live Streaming. And soon enough, we had a basic prototype of live streaming Zoom calls using the Cloudflare network!

Transitions without interruption

So we met our number one requirement of making the guest experience as easy as joining a video call. But Cloudflare TV isn’t going to be one never-ending call. We needed a way to smoothly transition between multiple calls over the course of the day, and to replay some of our favorite segments.

For example, we may have live programming from 1000 to 1100 followed by two hours of pre-recorded (or replayed) content. When the live programming ends at 1100, the video experience would break and the user would need to hit refresh to see the next show on the schedule.

So how do we fix this? We determined we needed the following:

  1. Ability to set the programming (the “what plays when?”) many days in advance
  2. Have “virtual rooms” ingesting video from different sources (live events, pre-recorded videos stored using our Cloudflare Stream product)

Once we have a schedule and “virtual rooms”, we can dynamically switch what is currently playing on-air to the appropriate “virtual room” streaming the content.

To implement this, we used Contentful, Workers, and Brave (an open-source video editor).

Building Cloudflare TV from scratch

Brave

Building Cloudflare TV from scratch

Brave is an open-source project started by the BBC. Using Brave, we were able to set up multiple virtual rooms and smoothly make any virtual room go on-air.

Under the hood, Brave is doing two key things:

  1. pulling multiple video feeds from various sources and placing them in virtual rooms
  2. pushing the final (“on air feed”) to NGINX every second of the day

Contentful

Contentful is a headless content management platform designed to be API-first; it eliminated the need for a database and helped us build our scheduling feature rapidly.

Most of the necessary fields are pretty straightforward for a CMS: title, presenters, and, of course, the time slot. Each of these is automatically synced with the publicly-facing schedule at cloudflare.tv/schedule.

We are able to use Workers to fetch events from Contentful:

export async function fetchEventRaw(id: string) {
  let r = await fetch(`${CONTENTFUL_API}/entries/${id}`, {
    headers: {
      'Content-Type': 'application/json',
      Authorization: `Bearer ${CONTENTFUL_ADMIN}`,
    },
  })
  return unwrap(r, 'Failed to retrieve event')
}

The more complex piece was integrating this with Zoom. Each segment needs its own Zoom meeting, and it’d be pretty arduous to create these manually. So when we publish in Contentful, Contentful makes a call to a Worker endpoint. The Worker endpoint automatically generates a Zoom meeting — and provides the Programming Team with the customized invite to send to the guest.

For example, when a new event is added to Contentful, Contentful notifies our Worker endpoint which creates a new meeting and configures it so it is being pushed to Cloudflare TV:

export async function createMeeting(ev: TVEvent) {
  const headers = await zoomHeaders()

  const alternative_hosts = ev.altHosts ? ev.altHosts.join(',') : ''

  ev.zoomPassword = genPassword()

  let r = await fetch(`https://api.zoom.us/v2/users/${ev.studio}@cloudflare.com/meetings`, {
    method: 'POST',
    headers,
    body: JSON.stringify({
      topic: ev.title,
      type: 2,
      start_time: ev.start,
      duration: ev.duration,
      timezone: 'UTC',
      agenda: ev.description,
      password: ev.zoomPassword,
      settings: {
        host_video: true,
        participant_video: false,
        alternative_hosts,
        cn_meeting: false,
        in_meeting: false,
        join_before_host: true,
        mute_upon_entry: true,
        watermark: false,
        use_pmi: false,
        approval_type: 2,
        audio: 'both',
        auto_recording: 'cloud',
        enforce_login: false,
      },
    }),
  })
  let data = await unwrap(r, 'Failed to create ZOOM meeting')
  log('zoom: ', data)

  ev.meetingId = data.id
  ev.zoomUrl = data.join_url

  // push livestream configuration data to meeting
  r = await fetch(`https://api.zoom.us/v2/meetings/${ev.meetingId}/livestream`, {
    method: 'PATCH',
    headers,
    body: JSON.stringify({
      //TODO: make configurable
      stream_url: CFTV_RTMP_ENDPOINT,
      stream_key: ev.studio,
      page_url: 'https://cloudflare.tv',
    }),
  })
  await unwrap(r, 'Failed to update LiveStream config')

  return ev
}

The other upside to using Contentful is that many members of our team already have familiarity with it, so it reduces the overhead of learning a new tool.

Workers

So far, we’ve described the different pieces of the backend (NGINX, Brave, Contentful) that make Cloudflare TV possible. How do we bring them all together? Cloudflare Workers serves as the glue that brings these systems together. The Cloudflare TV frontend is built on Worker Sites. The frontend calls our Worker endpoints to fetch data, such as the programming calendar.

Thinking Ahead…

We’re just getting started with Cloudflare TV. We have a long wish list of features we’d really like to see. Here are some of the features we can’t wait to work on:

  • Improve the viewing experience by adding closed-caption support
  • Enable our viewers to call in and ask questions and contribute to the conversation
  • Bring Cloudflare TV to platforms like Apple TV and Roku

Virtual Interning Offers Unique Challenges and Opportunities

Post Syndicated from Cate Danielson original https://blog.cloudflare.com/virtual-interning-offers-unique-challenges-and-opportunities/

Virtual Interning Offers Unique Challenges and Opportunities

Virtual Interning Offers Unique Challenges and Opportunities

I am in my third year at Northeastern University, pursuing an undergraduate degree in Marketing and Psychology. Five months ago I joined Cloudflare as an intern on the APAC Marketing team in the beautiful Singapore office. When searching for internships Cloudflare stood out as a place I could gain skills in marketing, learn from amazing mentors, and have space to take ownership in projects. As a young, but well-established company, Cloudflare provides the resources for their interns to work cross functionally and creatively and truly be a part of the exponential growth of the company.

My experience at Cloudflare

Earlier this week, I hopped on a virtual meeting with a few coworkers, thinking everything was set to record a webinar. As I shared my screen to explain how to navigate the platform I realised the set up was incorrect and we couldn’t start on time. Due to the virtual nature of the meeting, my coworkers didn’t see the panic on my face and had no idea what was going on. I corrected the issue and set up an additional trial run session, issuing apologies to both coworkers. They both took it in stride and expressed that it happens to the best of us. At Cloudflare, everyone is understanding of hiccups and encourages me to find a solution. This understanding attitude has allowed me to reach out of my comfort zone and work on new skills. Still, there is no doubt that working remotely can lead to additional stressors for employees. For interns, who are prone to making mistakes since it is often our first exposure to the workplace, having limited access to coworkers increases our challenges.

Though there have been some challenges, virtual interning still provides many opportunities. Over my time here, I have worked with my team to develop the trust and autonomy to lead projects and learn new systems and softwares. I had the opportunity to create and run campaigns, including setup, execution, and promotion. I took charge of our recent APAC-wide webinars. I promoted the webinars on social platforms and worked with vendors. Through this process, I learned to analyse the quality of leads from different sources which gave me the ability to develop post-quarter analyses looking at webinar performance and discerning lessons we can take into future quarters

I also conducted various data analysis projects, beginning with data extraction and leading to the analysis of the holistic business impact. For instance, I led a detailed data analysis project looking into the performance of events and how they may be improved. I learned new software, such as Salesforce and how to tell a story with data. Through analysis of the sales cycle and conversion rates, we were able to pinpoint key improvement areas to the execution of events.

Among these many exciting projects, I have also learned from my experienced teammates about how to work smart and I have been lucky to be part of a great company. As I come up on my final month as an intern at Cloudflare, I am excited to take the lessons I have learned over the past five months into my final years in school and to whatever I end up doing after.

A guide for those beginning their virtual intern experience

Cloudflare has provided a seamless transition to remote work for full-time employees, interns, and new hires. They have provided resources, such as virtual fitness classes and fireside chats, for us to stay healthy mentally, physically, and professionally. Even so, during these tumultuous times, it can be stressful to start an internship (possibly your first) in a remote setting.

With one month left and seeing many of my fellow college students begin their own summer internship, I’m reflecting on the multitude of lessons I have learned at Cloudflare. While I was lucky to have three months working with the team in the office, I know many interns are worried about starting internships that are now fully remote. As I have been working from home for the past two months, I hope to provide incoming interns with some guidance how to excel during a remote internship.

Set up a LOT of meetings and expand your network

Recently, I was curious to learn more about what the different teams were doing without being able to make in-person sales calls. I asked my manager if I could listen in to a few more meetings and he quickly agreed. I have since created a better picture of the different teams’ activities and initiated conversations with my manager that led to a deeper understanding of the sales cycle. Being engaged, interested, and forward with my request to attend more meetings provided me with additional learning experiences.

Don’t wait around for people to set up meetings with you or give you tasks. Your co-workers still have a full time job to do so finding time to train you might slip their mind, especially since they can’t see you. When I first started my internship, my manager encouraged me to reach out to my team (and other teams) and come prepared with lots of questions. I started filling my calendar with short 15-30 minute meetings to get to know the different teams in the office.

This is even more crucial for those working remotely. You may not have the opportunity to speak with co-workers in the elevator or the All Hands room. Make up for this by setting up introductory meetings in your first few weeks and don’t be afraid to ask to be part of meetings. You will be able to learn more about your organisation and what interests you.

Speak up and don’t stay on mute

As an intern, I am usually the most inexperienced individual in the meeting, which can make it nerve-wracking to unmute myself and speak up. With all meetings now in a video conference format, it can be easy to say “hi,” mute yourself, and spend the rest of the time listening to everyone else speak. I have learned that I won’t get the most out of my experience unless I offer my opinion and ask questions. Often, I am wrong, but my teammates explain why. For example, I came prepared with a draft of an email to a meeting with my manager. He was able to help me edit it and make it even more effective. He then provided me with extra reading materials and templates to help me improve in the future. Because of the questions or opinions I share during these meetings, I now have a greater understanding of branding and how to position a company in the market.

As an intern starting out in a virtual environment, be fully engaged in meetings so your team can learn from your opinions and vice versa. Work to overcome the intimidation you may be feeling and take initiative to show your team what you have to offer. Making sure your video is on during every meeting can help you stay present and focused.

Everyone is dealing with unique circumstances; use this to get to know your coworkers

In many companies, almost all employees are working from home providing a unique commonality. It is an easy talking point to start with in any meeting and helps you get to know your coworkers. Use this as an opportunity to get to know them on a deeper level and share something about yourself. You can discuss interesting books you have read or TV shows you love. It is also a great opportunity to set up fun virtual activities. My manager recently set up a “Fancy Dress Happy Hour” where we all dressed up as our favourite fictional characters and chatted about life stuck at home. Don’t be afraid to set activities like this up. Chances are, the rest of your team is just as tired of being stuck at home as you are.

Recognising this could be the new working reality (for a while more)

The events of 2020 have led to drastic changes in the business world. Everyone is learning a new way to work and adapting to change. It may be too soon to know what a fully remote internship will look like, but it is a great opportunity to find new and innovative ways to intern. Being an intern is a unique experience where you are not only allowed, but encouraged to try new things, even those not included in your job description. Virtual interning offers many unique challenges, but also provides the opportunity to learn how to quickly adapt and find new opportunities.

Cloudflare is a company that has urged me to gain a better grasp of my goals and provided me with opportunities to act towards fulfilling them. It is a great place to understand what a post-university job will look like and exemplifies how much fun it can be. This summer, they have doubled their intern class and work to amplify interns’ voices so they are a meaningful part of the company. If you are interested in being part of an innovative, collaborative environment, consider applying for an internship experience at Cloudflare here.

Why I’m Excited to Join Cloudflare as its First CIO

Post Syndicated from Juan M. Rodriguez original https://blog.cloudflare.com/why-i-am-joining-cloudflare-as-its-first-cio/

Why I’m Excited to Join Cloudflare as its First CIO

Why I’m Excited to Join Cloudflare as its First CIO

I am delighted to share that I have joined Cloudflare as its first Chief Information Officer to help scale the company in this new phase of its business. It’s an incredibly exciting time to be joining Cloudflare, and I am grateful for the opportunity to do my part to help build a better Internet.

At one of my previous companies, I made a bet on Cloudflare to equip us with security and performance solutions across a very decentralized global set of products and services. This is something that would have been very difficult without a cloud solution like Cloudflare’s. Since then I’ve been watching Cloudflare grow, and have always been very impressed by the speed of innovation and transparency, but also how Cloudflare operates: doing the right thing, with integrity, and above all building trust with customers and partners. The “do the right thing, even if it’s hard” mentality that I saw from Cloudflare since I started doing business with them as a customer, was key for me. When I heard that Cloudflare was looking for its first CIO I was excited to have a discussion to see if I could help.

During the interview process I got a sense of how the values that are so important to me from a culture point of view were coming across consistently from everybody that I met with. Every person I spoke with was extremely committed to helping build a better Internet; it wasn’t just a tagline. The true mission and ability to impact so many people globally was something that was super motivational for me. Also, growing the company, but doing it the right way with empathy and bringing people along. I couldn’t have worked for a company where building that trust through values and integrity wasn’t something that was front and center. Building a diverse team was another focus. I kept hearing this over and over again, which is something that I am very passionate about and committed to as well.

It is a very exciting time to join the team. Cloudflare just went public, and the requirements of a public company are significantly higher from a compliance point of view. Cloudflare’s culture is engineering and product driven, and all about speed of innovation and delivering value to our customers; being able to maintain that culture and output, while at the same time keeping up with new legal requirements as a public company drives significant needs in terms of systems, end-to-end processes, integration, and efficiency in general. This, in a company like Cloudflare that is growing the way it is, was a significant challenge that drew me in. At the same time, the ability to be a part of an organization working hand-in-hand with product engineering made this even more appealing, as my background is in software leading teams in both the engineering and IT departments.

I am incredibly excited for this opportunity to embark on this journey with everyone on the team and to help build a better Internet. Helping to solve incredibly interesting and complex problems that Cloudflare navigates on the intersection of technology, security, privacy, legal frameworks, and on (the landscape will always be developing) is an incredible opportunity.

Solving problems globally—it’s just amazing to be able to be a part of something like that!

Going Beyond Black History Month

Post Syndicated from Fallon Blossom original https://blog.cloudflare.com/black-history-month-is-for-everyone/

Going Beyond Black History Month

Around this time of year in the United States, African-Americans are often tasked with explaining why we spend 28 (or in the case of a leap year 29) days celebrating the contributions our ancestors made to this country. It may come in the form of responding to ignorant questions posed in learning environments or expressed in well-crafted articles lauding the relevancy of Black history in our modern time.

Black history is not only relevant, it is how we ensure that our heroes are not forgotten and that we have a viable future in our respective industries. As Carter G. Woodson famously said, “If a race has no history, if it has no worthwhile tradition, it becomes a negligible factor in the thought of the world, and it stands in danger of being exterminated.”

As the US leaders of Afroflare, Cloudflare’s employee resource group (ERG) for employees of African descent, we made a personal commitment this month and beyond to effectively represent, build, and grow at Cloudflare and in the tech industry.

To honor that commitment, we decided to tackle some commonly asked questions about the state of African-Americans in tech.

How many African-Americans work in tech?

The latest report on diversity in high tech from the U.S. Equal Employment Opportunity Commission (EEOC) in May 2016, indicated African-Americans made up 7.4% of the high tech workforce, with less than 1% in Manager or Executive roles.

An updated report hasn’t been released, but according to USA Today, Wired, and Fortune, Black workers made up between 1% and 6% of Black of the tech workforce from 2018-2019.

What are the barriers to increasing those numbers?

According to the EEOC, some factors driving the lack of diversity in high tech include:

  • The “pipeline” problem – traditional recruiting efforts depend heavily on individuals’ personal networks, which in the US, are typically not diverse.
  • The inhospitable culture in relevant industries and occupations forcing women and minorities to tolerate the environment or leave the field.
  • The reluctance of high tech companies to train new employees.
  • The fast-changing nature of the industry.

How can I work to create more inclusion in tech?

The future of African-Americans in tech is dependent on the concerted and consistent effort of all high tech employees and departments.

Recruiters can build a more diverse pipeline by building relationships with Historically Black Colleges and Universities (HBCUs), attending events like Afrotech, or partnering with organizations whose mission is aligned with increasing diversity in tech. We have highlighted a few notable organizations below.

Black Girls Code, founded in April 2011, focuses on teaching young African-American girls how to code in several programming languages. They hope to “bridge the digital divide” in a society that pits underrepresented, young, aspiring, girls against more privileged individuals. They aim to “provide African-American youth with the skills to occupy some of the 1.4 million computing job openings expected to be available in the U.S. by 2020, and to train 1 million girls by 2040.”

/dev/color is a non-profit foundation led by supporters of inclusion in the tech industry with a mission to “empower Black software engineers to help one another grow into industry leaders.” /dev/color does this by focusing on helping individuals find new jobs, assist with start-ups, and most importantly, ensure that engineers find a sense of purpose in their careers and in tech.

Project Include uses data and advocacy to push diversity and inclusion initiatives in high tech. They work with companies to implement diversity initiatives that focus on three core concepts: inclusion, comprehensiveness, and accountability. Project Include shares a powerful message about what it takes to ‘walk the talk’ when it comes to diversity:

“Change is hard, especially around a multidimensional issue like diversity. It is easy for all of us to become defensive and emotional, to shift the blame to others, and to feel fundamentally unheard or misunderstood. It is so uncomfortable for us to talk about the diversity problem that we have not been able to acknowledge it in full.”

These are a few of the many tech events and organizations working to solve this problem. However, doing this work takes more than just money. It involves having difficult conversations, training employees on ally skills, and supporting ERGs to celebrate and educate tech companies on different experiences, which is what we do here at Cloudflare.

As Cloudflarians, we come to work every day to build a better Internet. As Afroflarians, we want to acknowledge the current industry problems around inclusion and work tirelessly to build a better tech industry that welcomes and supports everyone. Not just during Black History Month, but always.

We urge you to do the same.

Going Beyond Black History Month
Afroflare at Afrotech in Oakland (November 2019)
Going Beyond Black History Month
Afroflare at Afrotech in Oakland (November 2019)
Going Beyond Black History Month
Afroflare at Afrotech in Oakland (November 2019)
Going Beyond Black History Month

Vetflare, Cloudflare’s Military Veteran Employee Group Launches

Post Syndicated from Harry Hirschman original https://blog.cloudflare.com/vetflare-cloudflares-veteran-employee-group-launches/

Vetflare, Cloudflare's Military Veteran Employee Group Launches

Vetflare, Cloudflare's Military Veteran Employee Group Launches

“Diversity leads to better outcomes… better decisions, increased innovation, stronger financial returns, and a great place to work for everyone” said Janet Van Huysse, Head of People at Cloudflare during our Q1-2020 kickoff. Veterans, people who have served in the military, are a vital element of a diverse workforce. We come in diverse shapes, sizes, colors, genders, and orientations. We bring diverse skillsets, experiences, and perspectives.  

If you haven’t served in the military and haven’t worked with many veterans, here are some of the things that you can expect from your colleagues or direct reports that are veterans.

Veterans know what it means to SERVE. Indeed, it is a truism that living in service to others is a life well-lived, and that service to others is a foundation of esprit de corps. Though relatively few of us have seen combat, we have all signed a blank check to our nation made payable for any amount, up to and including our lives. This is what it means to become part of something bigger than oneself. This translates to putting our common shared interests ahead of our personal interests even when that means becoming an instrument of a foreign policy we might not agree with.  

Veterans know what it means to be part of a TEAM. The phrase “I’ve got your back” means a lot when it comes from a veteran because they’re referring to the blank check. Just about every veteran you ask will tell you they really miss being part of something bigger than themselves. Companies and organizations in the civilian world that can connect the dots in this way, like Cloudflare’s mission to help build a better internet, unlock the magic that accomplishes the seemingly impossible. We see this at Cloudflare in the incredible pace of product releases AND product improvements. We see this at Cloudflare when people go to the mat for their customers and when people come together to fix a problem.  

Veterans know what it means to focus on a MISSION. When people have bought into the mission, everything and everyone aligns to achieve it. We know that together, as part of a team, with solid leadership, strategy, and tactics we can accomplish the mission. Veterans will help you drop things that are extraneous to the mission and help you focus on the things that will get the mission accomplished. When a veteran on your team asks, “What problem are we trying to solve?” or “Why are we doing this?” you can bet a paycheck that they’re trying to draw a straight line to the goal of the mission.  

Veterans know what it means to COMMIT. Most people view the military as a top-down, hierarchical organization because, well… it is.  But most people don’t realize the level of consensus-driven decision-making that happens prior to an order being given. “Because I told you so” is just not enough of a reason for people to risk their lives or for them to effectively execute their part of a mission. So the military involves their people in mission planning where alternatives are thrashed out, often with great conviction. But when time is up and the mission commander makes their call on how the mission will be carried out, veterans know it’s time to put aside their personal opinions, get onboard, and do whatever it takes to make the plan successful. Jeff Bezos famously calls this “disagree and commit” and veterans are well-practiced in this skill.

Veterans know the importance of MORALE. We’ve seen the unit with everything going for it fail, and we’ve seen the underdog come out on top. We’ve seen troubled units turn themselves around, seemingly overnight. Veterans know how the days drag on endlessly when morale is low, and we know the joy that comes from playing their part in a group that is proud to be doing what they’re doing.

Veterans know how to make DIVERSITY work. We had to because we had no choice in who we worked with in the military. Every year one-third of the people in our units left and new people showed up out of the blue. They were selected by someone else and we couldn’t fire them. So veterans get good at onboarding themselves into new organizations and onboarding new people to their teams. Veterans get good at figuring out what people have to offer and where they have gaps so the team can reshape itself to maximize performance.  

If you’re a veteran reading this, know that Cloudflare has a seat at the table for you. This can be your opportunity to transition into the civilian world, transition into tech, or accelerate your career in tech at a rocket-ship that appreciates what you have to offer.  

Supporting veterans is distinct from supporting their country’s foreign policy. Most Americans recognize the mistake we made in not welcoming home veterans of the Vietnam War because we didn’t support the war at-large. Nowadays, “thank you for your service” is a meaningful phrase most veterans hear with some regularity and I’m here to tell you that it means a lot. And it especially means a lot to those veterans who carry the lifelong burden of combat action.

So we Cloudflarians that are also veterans also want to say thank you to all of YOU for welcoming us into this company, this culture, and this team that is doing so much more than helping to build a better internet.  We are proud and grateful to serve alongside you at CLOUDFLARE.

Happy Holidays!

Post Syndicated from Val Vesa original https://blog.cloudflare.com/happy-holidays/

Happy Holidays!

I joined Cloudflare in July of 2019, but I’ve known of Cloudflare for years. I always read the blog posts and looked at the way the company was engaging with the community. I also noticed the diversity in the names of many of the blog post authors.

There are over 50 languages spoken at Cloudflare, as we have natives from many countries on our team, with different backgrounds, religions, gender and cultures. And it is this diversity that makes us a great team.

A few days ago I asked one of my colleagues how he would say “Happy Holidays!” in Arabic. When I heard him say it, I instantly got the idea of recording a video in as many languages as possible of our colleagues wishing all of you, our readers and customers, a happy winter season.

It only took one internal message for people to start responding and sending their videos to me. Some did it themselves, others flocked in a meeting room and helped each other record their greeting. It took a few days and some video editing to put together an informal video that was entirely done by the team, to wish you all the best as we close this year and decade.

So here it is: Happy Holidays from all of us at Cloudflare!

Let us know if you speak any of the languages in the video. Or maybe you can tell us how you greet each other, at this time of the year, in your native language.

A new mom’s guide to pumping milk while traveling for work

Post Syndicated from Jade Q. Wang original https://blog.cloudflare.com/a-new-moms-guide-to-pumping-milk-while-traveling-for-work/

A new mom’s guide to pumping milk while traveling for work

Recently, I deployed a human to production. Shipped at 11 lbs 3 oz, he rapidly doubled in size in his first six months. At Cloudflare, I run the Developer Relations team, and my first quarter back from parental leave, I had 3 business trips: 2 international, 1 domestic. As an exclusive breastfeeder, this means solving the logistical puzzle of moving a large quantity of milk home, to the tune of 40-50 oz (1200 – 1500 mL) per day given the size of my baby.

Since I ferried milk home to my baby and did extensive research in preparation, I figured I’d pay it forward and share my own learnings, and publish the guide that I wished someone wrote for me. In the final section for further reading, I’ve linked many of the articles I read in preparation although some of the advice from the reading is rather dated. I’m including them because I’m grateful to be standing on the shoulders of giants and accumulating the wisdom of all the parents who went on this adventure before me. What’s possible in 2019 is truly amazing compared to a generation ago or even half to one decade ago.

Before I dive into the advice, I’d like to thank the other parents in our Parents group for their advice and help, our Office Team for maintaining a mother’s room in every HQ (even 2 in San Francisco), our People Team for their support of the Parents Employee Resource Group (ERG) and for helping me research insurance related questions, and Cloudflare in general for family friendly policies. (See career opportunities at Cloudflare )

What’s in my pump bag?

When packing my pump bag, I packed for 2 pumping use cases: 1) pumping on the airplane or in a non-ideal (nursing room) area of an airport, and 2) pumping in a conference-provided mother’s room or a non-ideal private area. Here’s my packing list:

Pump Bag packing list (and notes):

  • Insulated cooler backpack

    I used an Igloo cooler bag because it was large enough to accommodate a smaller insulated milk bag and had separate compartments so I can access pump items without subjecting the inside to warm / room temperature air.

  • Insulated milk bag
  • Travel pump and bottles
  • Baby Buddha pump

    It charges via USB so I can use my power brick as a backup. This was recommended by another parent in the Parents ERG group. My first trip I packed my Baby Buddha, my Willow set, and my manual pumps for the trip, but I really relied on the Baby Buddha for all my subsequent trips. (At home I use Spectra, and at work we share a Medela hospital grade pump. I suppose I’m pumped to be a pump enthusiast.) On subsequent trips, I no longer packed bottles and went exclusively Kiinde + Baby Buddha.

  • Pump cleaning wipes

    I used Medela pump wipes. A large box came with a microwave sterilizer bag.

  • 2 refrigerator thermometers (see temperature management section below)
  • Extra gallon ziplock bags (a lot of them)
  • Printouts

    If you are traveling in the U.S., I recommend printing out these two TSA policy pages. Many airlines allow your medical device (e.g., breast pump) to be a separate carry-on item. Before my trips, I printed the airline policy page that states this for each airline I had flights with and stored it in my pump bag. Although it didn’t come in necessary, I’m glad it was there just in case. Each airline may have a different policy, so call each airline and confirm that the pump bag did not count against carry-on limits, even though you’re also printing out the policy from their website.

  • Sharpie to label milk bags
  • Travel pump parts cleaning kit
  • Ice Packs (must be frozen solid to pass through security)

    It is possible for an insulated milk bag inside a cooler backpack to maintain <4C for a 10 hour flight, I’ve done it. However, it will require multiple replenishments of ziplock bags of ice. Use the long lasting type of ice pack (not the ones for treating injuries) so they stay frozen solid, not only through security but throughout the flight.

  • Manual pump as a backup

    I have both a Haakaa and a NatureBond manual pump for worst case scenario planning. Although I didn’t end up needing them during the flight, I would still pack them in the future to literally take the pressure off in tight situations.

Regular personal item packing list:

  • Hand sanitizer wipes (wipes are not a liquid and don’t count toward your quota, hooray!)
  • Baby bottle dish soap, travel size (with your liquids)
  • Big tupperware container (makeshift dishpan for washing pump parts)
  • Battery pack backup in case I can’t find an outlet (optional)
  • Nursing cover for pumping in my seat (optional)

Pro-Tips and lessons I learned from my journey:

  • Pre-assemble pump parts and store in ziplock bags; each pump separately. My preference for a 10-12 hour flight is to pack 3 kits: each kit is one pump part set, fully assembled with adapter and Kiinde bag, and an extra Kiinde bag. I’d then pump one side at a time, using the same kit, swap bags between sides (or when one was full). Since the Baby Buddha comes with 2 sets (one for each side), I used a Spectra set from home and the unofficial Baby Buddha component hacks. Even though I had pump wipes, I saved all my pump sets for a proper deep clean after getting to the hotel.
  • If/when I do need to clean pump parts on the plane (e.g., if, due to delays, I need to pump more times), I use my Medela pump wipes.
  • Make friends with a flight attendant and let them know how they can be helpful, e.g., fill your ziplock bags with a steady supply of ice.
  • Pack a lot of gallon ziplock bags. I packed over a dozen gallon ziplock bags for my first trip. It wasn’t nearly enough. I recommend packing half a package of gallon size and half a package of quart sized with the zipper top. Asking for ice from airport vendors, flight attendants, storing a used pump I’ll wash later, everything uses a fresh bag.
  • Stockpile frozen milk before your trip. I estimated that my baby consumes 40-50 oz per day, and I had nearly enough for a one week trip. It turned out that he consumed less milk than expected, and there was still some frozen milk in the freezer when I got home.
  • What happens if I need to be away from my hotel or a fridge for more than 3-4 hours? I pack my manual pump in my purse for post-conference social outings, and go to the bathroom and pump and dump just enough to take a little pressure off the top, and pump as soon as I get back to my hotel.
  • Once on the plane, you have several options as to where to pump. Some people pump in the bathrooms, but I prefer getting a window seat and pumping under a tulip style nursing top, which provides a similar amount of privacy to a nursing cover, but is much more maneuverable.
  • Liquid or gel hand sanitizer counts as a liquid for security purposes. My strategy is to rely on a combination of Medela pump wipes (FSA eligible) and hand sanitizer wipes. Your own comfort level with pumping at your seat may differ from mine, but I used hand sanitizer wipes on my hands (and arm rests, etc.) and another to wipe down the tray table for my pumping items. All cleaning after those 2 wipes were with the alcohol free pump wipes.

Where can a mother pump around this airport / conference center / anywhere?

Many airports have mother’s rooms, family bathrooms, nursery rooms, (see list and list) or Mamava pods. Personally, I didn’t want to be in a rush to finish pumping or washing parts while boarding for my flight gets announced, even though I’m very grateful they exist and would use them when there’s a flight delay.

The ANA checkin agent thoughtfully warned me that Tokyo airport security won’t allow milk as a carry-on liquid above the volume limits on the way back. Luckily, I was already planning to check it in a Milk Stork box, and cool my last batch in an ice bath before sealing the box. Milk Stork has compiled this helpful list of links to the airport security policy of different countries. The Points Guy blog compiled a helpful list of airline policies on whether a medical device (breast pump) qualifies as an additional carry on.

On my phone, I have installed these 2 apps for locating mother’s rooms: Pumpspotting and Mamava. Your luck with either of them will depend on the country you’re in. In Japan, for instance, nearly every shopping mall and hotel lobby seemed to have a “nursery” room which fit the bill, but almost none are on the apps. North America is better represented on the apps.

As a first resort, however, check with the conference organizers about a mother’s room. Developer Week and dotJS have both done a phenomenal job in making a mother’s room available. In one case, when I asked, the organizers learned that the venue already had a fully equipped mother’s room on site. In another case, the organizers worked with the venue to create a lockable private room with a refrigerator.

Don’t be afraid of being the first person to request a mothers’ room of a conference organizer. You get zero percent of the things you don’t ask for, and worst case scenario, if there isn’t one, you may need to take a trip back to your hotel room for a mid-day pump session.

Temperature management: is my cooler or refrigerator cold enough?

My general approach to temperature management, be it hotel room refrigerators, my cooler backpack or my mini cooler bag, is trust but verify. I bought 2 little thermometers, and on the road, I had one in the small bag, and one in the large bag but outside the small bag. This allowed me to be sure that my milk is cold enough no matter where I was.

A new mom’s guide to pumping milk while traveling for work
Left: small milk cooler bag (Skip Hop from Target); Right: Igloo cooler backpack. I liked this bag because it has a top pocket, where I can quick access my pump and pump parts without opening the main compartment and exposing it to room temperature air.

The main igloo compartment stabilized at 13C and the internal bag stabilized at 8C with 2 long lasting gel ice packs. When I asked for additional ice from the flight attendants, it stabilized at 10C in the main compartment and 3C in the internal bag. After a while, I got an ice refresh and the internal compartment stabilized at 1C.

To prevent newly pumped warm milk from warming up the cooler, I used an external ziplock ice bath to rapid chill the milk bag before storing it in the cooler. For this reason, I preferred the stability of the Kiinde twist top bags and not being afraid of bursting a ziplock seal.

A new mom’s guide to pumping milk while traveling for work
Always trust but verify temperature. Milk bags in a full size hotel refrigerator with fridge thermometer

Some hotel room mini fridges are cold enough and others aren’t. Same with large refrigerators. Just like with cooler backpacks, my general advice is trust but verify. With the two little thermometers: I took the one outside the internal insulated pouch and put it in the fridge to measure the refrigerator temperature before unpacking the cooler backpack.

  • At an Extended Stay Austin, I had to switch rooms to get a cold enough fridge. In the first room, the full sized refrigerator stabilized at 8C at its max, and couldn’t get colder, and the front desk people were happy to switch me to another room with a colder fridge, which was cold enough.
  • My fridge in the Tokyo hotel stabilized at 8-9C when I put milk bags in, but can get down to 4C when it’s not trying to cool warm milk. So I had the hotel store my milk in their fridge with my igloo cooler backpack. 1 thermometer in hotel fridge, one in backpack, so I can confirm their fridge is cold enough at 3-4C.
  • My fridge in Paris was an old and weak little fridge that can get to 10C in ideal conditions, so I kept my milk at 4C in that fridge with a twice daily addition of ziplock bags full of ice provided by the hotel.

Lastly, some rooms have their power modulated by the key card in a slot by the door, and the refrigerator turns off when you’re not there. Don’t feel bad about using a business card to keep the power on so the refrigerator can stay on.

Milk Stork vs. OrderBoxesNow

Milk Stork came highly recommended by parents in our Parent Chat channel, as used by their spouses at other companies and there’s currently internal discussion about potentially offering it as a benefit in the future.

Since my baby is very large (99th percentile), he consumes 40 – 50 oz per day (1200 – 1500 mL per day). That means Milk Stork’s large 100 oz box is 2 – 2.5 days supply for my baby, whereas that’s close to a one week supply for a regular sized baby of a similar age. So I decided to try Milk Stork kits for some trips and compare the experience with buying replacement engines and/or boxes myself for other trips in order to compare the experience.

And oh what a difference. I don’t have enough words for Milk Stork customer service. Milk Stork isn’t just a box with a refrigeration engine. You give them your trip information and they ship an entire kit to your hotel, which includes: the box and the refrigeration engine, milk storage bags, tamper evident seals, etc. Although you have to arrange the FedEx pickup yourself (and coordinate with your hotel front desk), they will pay for the freight and take care of the rest. When there was a hiccup with my FedEx pickup, and when I got a surprise FedEx invoice for import taxes on my milk, Milk Stork customer support got on the phone with FedEx to reverse the charges, saving me the headache of multiple phone calls.

It is incredibly easy to make minor mistakes when buying replacement engines instead. On one trip, I brought my empty Milk Stork boxes to re-use and shipped replacement engines to the hotel. Not only did I have a slight panic because the hotel at first thought they didn’t have my replacement engines, it also turned out that I had ordered the wrong size. After a last minute trip to Home Depot for some supplies (zip ties, tape, bubble wrap), I was able to disassemble the two Milk Stork coolers into panels and MacGyver them together into a functional franken-cooler that was the correct size for the refrigeration engine that I used for multiple trips. Since this required pulling an all-nighter due to regular pumping interruptions, this is not for the faint of heart.

A new mom’s guide to pumping milk while traveling for work
MacGyvered franken-cooler box, constructed from 2 Milk Stork boxes, zipties, and packing tape in order to fit a larger size refrigeration engine.

Reasons you might consider buying the boxes instead of a kit:

  • You need a bigger volume box (e.g., shipping over 120 oz)
  • You are comfortable re-using the boxes and are buying replacement refrigeration engines
  • You’re comfortable with some last minute MacGyvering in case of errors
  • You (and baby’s caretaker) really prefer Kiinde bags for feeding (our family does) and you need a larger box to fit more bags in

Since I use Kiinde bags, I used plastic shrink bands instead of tamper evident seal stickers.

Final thoughts and Shout-outs

I would like to give a shout-out to the other parents in our Parents ERG (employee resource group). I especially want to thank Renee, my parent buddy in our returning-parent buddy system, for her contributions to the research, and Marina from our People Team for setting up that buddy system and also for helping research policy, from company internal to FSA related questions. Jill for recommending the Baby Buddha pump, Dane for recommending Milk Stork, Amy for keeping not just one but two nice mother’s rooms in the SF office to keep up with our demand, and Nicole who always lets me borrow ice packs when I forget mine at home. And thank you Rebecca and all the other parents who trod down this path before me. Every time more parents take on the challenges, we collectively increase the demand for the products and services that makes the challenges easier, and maybe a version of this post in 2025 will be a piece of cake. (See career opportunities at Cloudflare≫ )

We have come such a long way from the days of shipping frozen breastmilk packed with dry ice. I am so grateful that I was not out trying to source dry ice in a country where I don’t speak the language.

Last but not least, I want to thank my husband and my mother in law whose backs and wrists strain under the weight of our very large baby since I have been recovering from a wrist injury.

Further Reading

I count myself lucky to be able to stand on the shoulders of giants, that is, all the parents who have gone on this adventure before me who have shared their wisdom.

Reference Guides:

Articles (and a few notes that I took whilst reading them):

Check with hotel on fridge temperature. Bringing my own small thermometers.

Pump 45 minutes before landing so you have enough time to make it to your hotel in a variety of traffic conditions.

Avoid airplane water for washing your hands; use hand sanitizer, pump wipes, and store parts in your cooler. Ask for a microwave to steam sterilize parts. Bring steam sterilizer bag.

Mark item clearly as perishable. Large planes have some type of refrigerator that you can use to refrigerate your cooler. Smaller planes can provide extra ice.

Who DDoS’d Austin?

Post Syndicated from Omer Yoachimik original https://blog.cloudflare.com/who-ddosd-austin/

Who DDoS'd Austin?

It was a scorching Monday on July 22 as temperatures soared above 37°C (99°F) in Austin, TX, the live music capital of the world. Only hours earlier, the last crowds dispersed from the historic East 6th Street entertainment district. A few blocks away, Cloudflarians were starting to make their way to the office. Little did those early arrivers know that they would soon be unknowingly participating in a Cloudflare time honored tradition of dogfooding new services before releasing them to the wild.

6th East Street, Austin Texas

Who DDoS'd Austin?
(A photo I took on a night out with the team while visiting the Cloudflare Austin office)

Dogfooding is when an organization uses its own products. In this case, we dogfed our newest cloud service, Magic Transit, which both protects and accelerates our customers’ entire network infrastructure—not just their web properties or TCP/UDP applications. With Magic Transit, Cloudflare announces your IP prefixes via BGP, attracts (routes) your traffic to our global network edge, blocks bad packets, and delivers good packets to your data centers via Anycast GRE.

Who DDoS'd Austin?

We decided to use Austin’s network because we wanted to test the new service on a live network with real traffic from real people and apps. With the target identified, we began onboarding the Austin office in an always-on routing topology.

In an always-on routing mode, Cloudflare data centers constantly advertise Austin’s prefix, resulting in faster, almost immediate mitigation. As opposed to traditional on-demand scrubbing center solutions with limited networks, Cloudflare operates within 100 milliseconds of 99% of the Internet-connected population in the developed world. For our customers, this means that always-on DDoS mitigation doesn’t sacrifice performance due to suboptimal routing. On the contrary, Magic Transit can actually improve your performance due to our network’s reach.

Cloudflare’s Global Network

Who DDoS'd Austin?

DDoS’ing Austin

Now that we’ve completed onboarding Austin to Magic Transit, all we needed was a motivated attacker to launch a DDoS attack. Luckily, we found more than a few willing volunteers on our Site Reliability Engineering (SRE) team to execute the attack. While the teams were still assembling in multiple locations around the world, our SRE volunteer started firing packets at our target from an undisclosed location.

Who DDoS'd Austin?

Without Magic Transit, the Austin office would’ve been hit directly with the packet flood. Two things could have happened in this case (not mutually exclusive):

  1. Austin’s on-premise equipment (routers, firewalls, servers, etc.) would have been overwhelmed and failed
  2. Austin’s service providers would have dropped packets that exceeded its bandwidth allowance

Both cases would result in a very bad day for everyone.

Cloudflare DDoS Mitigation

Instead, when our SRE attacker launched the flood the packets were automatically routed via BGP to Cloudflare’s network. The packets reached the closest data center via Anycast and encountered multiple defenses in the form of XDP, eBPF and iptables. Those defenses are populated with pre-configured static firewall rules as well as dynamic rules generated by our DDoS mitigation systems.

Static rules can vary from straightforward IP blocking and rate-limiting to more sophisticated expressions that match against specific packet attributes. Dynamic rules, on the other hand, are generated automatically in real-time. To play fair with our attacker, we didn’t pre-configure any special rules against the attack. We wanted to give our attacker a fair opportunity to take Austin down. Although due to our multi-layered protection approach, the odds were never actually in their favor.

Who DDoS'd Austin?
Source: https://imgflip.com

Generating Dynamic Rules

As part of our multi-layered protection approach, Dynamic Rules are generated on-the-fly by analyzing the packets that route through our network. While the packets are being routed, flow data is asynchronously sampled, collected, and analyzed by two main detection systems. The first is called Gatebot and runs across the entire Cloudflare network; the second is our newly deployed DoSD (denial of service daemon) which operates locally within each data center. DoSD is an exciting improvement that we’ve just recently rolled out and we look forward to writing more about its technical details here soon. DoSD samples at a much faster rate (1/100 packets) versus Gatebot which samples at a lower rate (~1/8000 packets), allowing it to detect even more attacks and block them faster.

The asynchronous attack detection lifecycle is represented as the dotted lines in the diagram below. Attacks are detected out of path to assure that we don’t add any latency, and mitigation rules are pushed in line and removed as needed.

Who DDoS'd Austin?

Multiple packet attributes and correlations are taken into consideration during analysis and detection. Gatebot and DoSD search for both new network anomalies and already known attacks. Once an attack is detected, rules are automatically generated, propagated, and applied in the optimal location within 10 seconds or less. Just to give you an idea of the scale, we’re talking about hundreds of thousands of dynamic rules that are applied and removed every second across the entire Cloudflare network.

One of the beauties of Gatebot and DoSD is that they don’t require a traffic learning period. Once a customer is onboarded, they’re protected immediately. They don’t need to sample traffic for weeks before kicking in. While we can always apply specific firewall rules if requested by the customer, no manual configuration is required by the customer or our teams. It just works.

What this mitigation process looks like in practice

Let’s look at what happened in Austin when one of our SREs tried to DDoS Austin and failed. During one of the first attempts, before DoSD had rolled out globally, a degradation in audio and video quality was noticed for Austin employees on video calls for a few seconds before Gatebot kicked in. However, as soon as Gatebot kicked in, the quality was immediately restored. If we hadn’t had Magic Transit in-line, the degradation of service would’ve worsened until the point of full denial of service. Austin would have been offline and our Austin colleagues wouldn’t have had a very productive day.

On a subsequent attack attempt which took place after DoSD was deployed, our SRE launched a SYN flood on Austin. The attack targeted multiple IP addresses in Austin’s prefix and peaked just above 250,000 packets per second. DoSD detected the attack and blocked it in approximately 3 seconds. DoSD’s quick response resulted in no degradation of service for the Austin team.

Attack Snapshot

Who DDoS'd Austin?
Green line = Attack traffic to Cloudflare edge, Yellow line = clean traffic from Cloudflare to origin over GRE

What We Learned

Dogfooding Magic Transit served as a valuable experiment for us with lots of lessons learned both from the engineering and procedural aspects. From the engineering aspect, we fine-tuned our mitigations and optimized routings. From the procedural aspects, we drilled members of multiple teams including the Security Operations Center and Solution Engineering teams to help refine our run-books. By doing so, we reduced the onboarding duration to hours instead of days in order to assure a quick and smooth onboarding experience for our customers.

Want To Learn More?

Request a demo and learn how you can protect and accelerate your network with Cloudflare.

What’s it like to come out as LGBTQIA+ at work?

Post Syndicated from Andrew Fitch original https://blog.cloudflare.com/whats-it-like-to-come-out-at-work-stories-from-proudflare/

What's it like to come out as LGBTQIA+ at work?

Today is the 31st Anniversary of National Coming Out Day. I wanted to highlight the importance of this day, share coming out resources, and publish some stories of what it’s like to come out in the workplace.

About National Coming Out Day

Thirty-one years ago, on the anniversary of the National March on Washington for Lesbian and Gay Rights, we first observed National Coming Out Day as a reminder that one of our most basic tools is the power of coming out. One out of every two Americans has someone close to them who is gay or lesbian. For transgender people, that number is only one in 10.

Coming out – whether it is as lesbian, gay, bisexual, transgender or queer – STILL MATTERS. When people know someone who is LGBTQ, they are far more likely to support equality under the law. Beyond that, our stories can be powerful to each other.

Each year on October 11th, National Coming Out Day continues to promote a safe world for LGBTQ individuals to live truthfully and openly. Every person who speaks up changes more hearts and minds, and creates new advocates for equality.

For more on coming out, visit HRC’s Coming Out Center.

What's it like to come out as LGBTQIA+ at work?
Source: https://www.hrc.org/resources/national-coming-out-day

Coming out stories from Proudflare

Last National Coming Out Day, I shared some stories from Proudflare members in this blog post. This year, I wanted to shift our focus to the experience and challenges of coming out in the workplace. I wanted to share what it was like for some of us to come out at Cloudflare, at our first companies, and point out some of the stresses, challenges, and risks involved.

Check out these five examples below and share your own in the comments section and/or to the people around you if you’d like!

“Coming out twice” from Lily – Cloudflare Austin

While my first experience of coming out professionally was at my previous company, I thought I’d share some of the differences between my experiences at Cloudflare and this other company.

Reflecting retrospectively, coming out was so immensely liberating. I’ve never been happier, but at the time I was a mess. LGBTQIA+ people still have little to no legal protection, and having been initially largely rejected by my parents and several of my friends after coming out to them, I felt like I was at sea, floating without a raft. This feeling of unease was compounded by my particular coming out being a two part series: I wasn’t only coming out as transgender, but now also as a lesbian.

Eventually, after the physical changes became too noticeable to ignore (around 7 months ago), I worked up the courage to come out at work. The company I was working for was awful in many ways; bad culture, horrible project manager, and rampant nepotism. Despite this, I was pleasantly surprised that what I told them was almost immediately accepted. Surely this was finally a win for me? However, that initial optimism didn’t last. As time went on, it became clear that saying you accept it and actually internalizing it are completely different. I started being questioned about needed medical appointments, and I wasn’t really being treated any different than before. I still have no idea if it played into the reason they fired me for “performance” despite never bringing it up before.

As I started applying for new jobs, one thing was always on my mind: will this job be different? Thankfully the answer was yes; my experience at Cloudflare has been completely different. Through the entire hiring process, I never once had to out myself. Finally when I had to come out to use my legal name on the offer letter, Cloudflare handled it with such grace. One such example was that they went so far as to put my preferred name in quotes next to my legal one on the document. These little nuggets of kindness are visible all over the company – you can tell people are accepting and genuinely care. However, the biggest difference was that Cloudflare supports and celebrates the LGBTQIA+ community but doesn’t emphasize it. If you don’t want it to be part of your identity it doesn’t have to be. Looking to the future I hope I can just be a woman that loves women, not a trans-woman that loves women, and I think Cloudflare will be supportive of that.

A story from Mark – Cloudflare London

My coming out story? It involves an awful lot of tears in a hotel room in Peru, about three and a half thousand miles away from anyone I knew.

That probably sounds more dramatic than the reality. I’d been visiting some friends in Minnesota and I was due to head to Peru to hike the Machu Picchu trail, but a missed flight connection saw me stranded in Atlanta overnight.

A couple of months earlier, I’d kind of came out to myself. This was less a case of admitting my sexuality, but more finally learning exactly what it is. I’d only just turned 40 and, months later, I was still trying to come to terms with what it all meant; reappraising your sexuality in your 40s is not a journey for the faint of heart! I hadn’t shared it with anyone yet, but while sitting in a thuddingly dull hotel room in Atlanta, it just felt like time. So I penned my coming out letter.

The next day I boarded a plane, posted my letter to Facebook, turned off my phone, and then experienced what was, without question, The. Longest. Flight. Of. My. Life. This was followed, perhaps unsurprisingly, by the longest taxi ride of my life.

Eventually, after an eternity or two had passed, I reached my hotel room, connected to the hotel wifi and read through the messages that had accumulated over the past 8 hours or so. Messages from my friends, and family, and even my Mum. The love and support I got from all of them just about broke me. I practically dissolved in a puddle of tears as I read through everything. Decades of pent up confusion and pain washed away in those tears.

I’ll never forget the sense of acceptance I felt after all that.

As for coming out at work, well, let’s see how it goes: Hi, I’m Mark, and I’m asexual.

A story from Jacob – Cloudflare San Francisco

I started my career working in consulting in a conservative environment where I was afraid that coming out would cause me to be taken less seriously by my male coworkers. I remember casually mentioning my partner at the time to a couple of close coworkers to gauge their response. They surprised me and turned out to be very accepting and insisted that I bring him to our Holiday Party later that year. That event was the first time I came out to my entire office and I remember feeling very nervous before stepping into the room.

My anxiety was soon quelled with a warm welcome from my office leadership and from then on I didn’t feel like I was dancing around the elephant in the room. After this experience being out at work is not something I think greatly about, I have been very fortunate to work in accepting environments including at Cloudflare!

A story from Malavika – Cloudflare London

Nearly a decade has passed since I first came out in a professional setting, when I first started working at a global investment bank in Manhattan. The financial services industry was, and continues to be, known for its machismo, and at the time, gay marriage was still illegal in the United States. Despite being out in my personal life, the thought of being out at work terrified me. I already felt so profoundly different from my coworkers as a woman and a person of colour, and thus I feared that my LGBTQIA+ identity would further reduce my chances of career advancement. I had no professional role models to signal that is was okay to be LGBTQIA+ in my career.

Soon after starting this job, a close friend and university classmate invited me to a dinner for LGBTQIA+ young professionals in financial services and management consulting. I had never attended an event targeted at LGBTQIA+ professionals, let alone met an out LGBTQIA+ individual working outside of the arts, academia or nonprofit sectors. Looking around the dining room, I felt as though I had spotted a unicorn: a handful of out senior leaders at top investment banks and consulting firms sat among nearly 40 ambitious young professionals, sharing their coming out stories and providing invaluable career advice. Before this event, I would have never believed that there were so many people “like me” within the industry, and most certainly not in executive positions. For the first time, I felt a strong sense of belonging, as I finally had LGBTQIA+ role models to look up to professionally, and I no longer felt afraid of being open about my sexuality professionally.

After this event, I felt inspired and energised. Over the subsequent weeks, my authentic self began to show. My confidence and enthusiasm at work dramatically increased. I was able to build trust with my colleagues more easily, and my managers lauded me for my ability to incorporate constructive feedback quickly.

As I reflect on my career trajectory, I have not succeeded in spite of my sexuality, but rather, because of being out as a bisexual woman. Over the course of my career, I have developed strong professional relationships with senior LGBTQIA+ mentors, held leadership positions in a variety of diversity networks and organisations, and attended a number of inspiring conferences and events. Without the anxiety of having to hide an important part of my identity, I am able to be the confident, intelligent woman I truly am. And that is precisely why I am actively involved in Proudflare, Cloudflare’s employee resource group for LGBTQIA+ individuals. I strongly believe that by creating an inclusive workplace – for anyone who feels different or out of place – all employees will have the support and confidence to shine in their professional and personal lives.

A story from Chase – Cloudflare San Francisco

I really discovered my sexuality in college. Growing up, there weren’t many queer people in my life. I always had a loving family that would presumably accept me for who I was, but the lack of any queer role models in my life made me think that I was straight for quite some time. I just didn’t know what being gay was.

I always had a best friend – someone that I would end up spending all my time with. This friend wouldn’t always be the same person, but inevitably I would latch on one person and focus most of my emotional energy on our friendship. In college this friend was Daniel. We met while pledging a business fraternity our freshman year and quickly became close friends. Daniel made me feel different. I thought about him when I wasn’t with him, I wanted to be with him all the time, and most of all I would get jealous when he would date women. He saw right through me and eventually got me to open up about being gay. Our long emotional text conversation ended with me asking if he had anything he wanted to share with me (fingers crossed). His answer – “I don’t know why everyone assumes I’m gay, I’m not.” Heart = Broken.

Fast forward 6 months and we decide to live together our Junior year. I slowly started becoming more comfortable with my sexuality and began coming out. I started with my close friends, then my brother, then slightly less close friends, but kept getting hung up on my parents. Luckily, Daniel made that easier. That text from Daniel about not being gay ended up being not as set in stone as I thought. We started secretly dating for almost a year and I was the happiest I have ever been. The thrills of a secret relationship can only last so long and eventually we knew we needed to tell the world. We came out to our parents together, as a couple. We were there for each other for the good conversations, the tough conversations, the “Facebook Official” post, and coming out at our first corporate jobs (A never ending cycle). We were so fortunate to both work at warm, welcoming companies when we came out and continue to work at such companies today.

Coming out wasn’t easy but knowing I didn’t have to do it alone made it a whole heck of a lot easier. Happy four-year anniversary, Dan.

Resources for living openly

To find resources about living openly, visit the Human Rights Campaign’s Coming Out Center. I hope you’ll be true to yourselves and always be loud and proud.

About Proudflare

To read more about Proudflare and why Cloudflare cares about inclusion in the workplace, read Proudflare’s first pride blog post.

What's it like to come out as LGBTQIA+ at work?

¡Bienvenidos a Latinflare!

Post Syndicated from Hady Mendez original https://blog.cloudflare.com/bienvenidos-a-latinflare/

¡Bienvenidos a Latinflare!

¡Bienvenidos a Latinflare!

Our Story

When I first began interviewing with Cloudflare in the Spring of 2019, I came across a Cloudflare blog post announcing Proudflare, the company’s LGBTQIA+ Employee Resource Group (ERG). The post gave me a clear sense of the company’s commitment to diversity and inclusion. I could tell this was a place that values and celebrates diversity, which really appealed to me as I progressed through the interview process with Cloudflare, and ultimately accepted the role.

Fast forward to my Cloudflare new hire orientation, two weeks of training and introductions at our San Francisco HQ. We learned about the various ERGs at Cloudflare including one for Latinx employees. While I had a strong desire to be part of a Latinx ERG, it was clear that the group was actually in need of someone to lead the effort and rally the troops. At Cloudflare, we have offices across the country and around the world. I wasn’t really sure how to launch an ERG that would be global in scope. After meeting with leads from other Cloudflare ERGs, understanding the landscape, and attending an external workshop, everything started to come together.

In early August, we officially gave ourselves the name Latinflare. In mid-September, we agreed on our amazing logo (which by the way, includes the primary colors of flags from across Latin America set over a lava lamp background). Most importantly, we have agreed, as a group, that our priorities are:

  • to offer a space where Latinx employees and their allies can gather and network,
  • to create a pipeline of future employees of diverse backgrounds, and
  • to be an integral part of the communities where we work.

¡Bienvenidos a Latinflare!
A mural of Frida Kahlo captured on the streets of Buenos Aires. The mural took the collective of three artists – Julián Campos Segovia, Jean Paul Jesses and Juan Carlos Campos – three weeks to paint

What’s Next for Latinflare

We are gearing up for Hispanic Heritage Month. These efforts include launching Latinflare, holding our inaugural event on October 16th, and continuing to plan more events and activities moving forward. Great things are starting to happen!

How you can support

If you are not a Cloudflare employee but are interested in celebrating Hispanic Heritage, I urge you to find events and activities that are taking place near you. And while our inaugural Latinflare event will be an employee-only event, the group has high hopes to host quarterly meet-ups that will eventually give us the opportunity to network with ERGs and organizations outside of Cloudflare. In addition, you will hear from us again towards  the end of the year, when we plan to share some “tradiciones navideñas” with the rest of the Cloudflare family.  

Happy Hispanic Heritage Month to all! Latinflare stickers will be available in most offices starting this week. If you are not a Cloudflare employee, but are located near a Cloudflare office, please stop by the front desk at your location and ask for one. Stickers for everyone!  

¡Bienvenidos a Latinflare!

¡Bienvenidos a Latinflare!
NYC Office celebrates the launch of Latinflare!!‌‌

¡Bienvenidos a Latinflare!
Latinflare London – PRESENTE!!

¡Bienvenidos a Latinflare!
Latinflare Miami enjoying a Peruvian lunch 🙂

¡Bienvenidos a Latinflare!
Latinflare at our Headquarters in San Francisco

¡Bienvenidos a Latinflare!
Proud Latinflarians representing Austin, TX!

A Letter from Matthew Prince and Michelle Zatlyn

Post Syndicated from Matthew Prince original https://blog.cloudflare.com/founders-letter/

A Letter from Matthew Prince and Michelle Zatlyn
Cloudflare’s three co-founders: Michelle Zatlyn, Lee Holloway, and Matthew Prince

A Letter from Matthew Prince and Michelle Zatlyn

To our potential shareholders:

Cloudflare launched on September 27, 2010. Many great startups pivot over time. We have not. We had a plan and have been purposeful in executing it since our earliest days. While we are still in its early innings, that plan remains clear: we are helping to build a better Internet. Understanding the path we’ve taken to date will help you understand how we plan to operate going forward, and to determine whether Cloudflare is the right investment for you.

Cloudflare was formed to take advantage of a paradigm shift: the world was moving from on-premise hardware and software that you buy to services in the cloud that you rent. Paradigm shifts in technology always create significant opportunities, and we built Cloudflare to take advantage of the opportunities that arose as the world shifted to the cloud.

As we watched packaged software turn into SaaS applications, and physical servers migrate to instances in the public cloud, it was clear that it was only a matter of time before the same happened to network appliances. Firewalls, network optimizers, load balancers, and the myriad of other hardware appliances that previously provided security, performance, and reliability would inevitably turn into cloud services.

Network Control as a Service

We built Cloudflare to provide the suite of cloud services we anticipated customers would demand as they looked to replace their on-premise, hardware-based network appliances. That was an audacious goal and it shaped both business model and our technical architecture in ways that we believe differentiate us and provide us with a significant competitive advantage.

For example, since we were competing with hardware manufacturers, usage-based billing never made sense for our core products. In the on-premise hardware world, when you suffered more cyber attacks you didn’t pay your firewall vendor more, and when you suffered fewer you didn’t pay them less. If we were going to build a firewall-as-a-service — or any other network appliance replacement — we needed predictable, subscription-based pricing that reflected how companies wished they could pay for their hardware.

We also knew that more data gave us an advantage no hardware appliance could match. Like an Internet-wide immune system, we could learn from all the bits of traffic that flowed through our network. We could learn not only about bad actors and how to stop their attacks, but also about good actors and how to optimize their online experiences. Since more data helped us build better products for all our customers, we never wanted to do anything to discourage any potential customer from routing any amount of traffic, large or small, through our network.

Efficiency is in Our DNA

This core tenet of serving the entire Internet forced us to obsess over costs. Efficiency is in the DNA of Cloudflare because it had to be. Being entrusted with investors’ capital is a privilege and we make investments in our business always with a mind toward being good stewards of that capital. Moreover, while it was tempting to just pass along costs like bandwidth to our customers, we knew if we were going to provide a compelling value proposition against hardware we needed to be ruthlessly efficient.

To achieve the level of efficiency needed to compete with hardware appliances required us to invent a new type of platform. That platform needed to be built on commodity hardware. It needed to be architected so any server in any city that made up Cloudflare’s network could run every one of our services. It also needed the flexibility to move traffic around to serve our highest paying customers from the most performant locations while serving customers who paid us less, or even nothing at all, from wherever there was excess capacity.

We built Cloudflare’s platform from the ground up with a full understanding of our audacious plan: to literally help build a better Internet. We didn’t run separate networks to provide our different products. We didn’t use expensive, proprietary hardware. We didn’t start with one product and then attempt to Frankenstein on others over time. Our platform was purpose-built to efficiently deliver security, performance, and reliability to customers of every size from day one. And our platform has allowed us a level of efficiency to achieve the gross margins of leading hardware appliance vendors — 77% in the first half of this year — but with the greater predictability of a SaaS business model.

Our Platform Approach

For some it may be challenging to categorize our business because our platform includes an incredibly diverse set of capabilities. We provide security products like firewall and access management, performance products like intelligent routing, and reliability products like vendor-neutral load balancing — all as a service, without customers needing to install hardware or change their code.

We also have functions that play supporting roles to the products we sell. For example, we built one of the fastest, most reliable content delivery networks not because we were targeting the CDN market, but because we knew caching was a necessary function in order to efficiently deliver our core products. We built the world’s fastest authoritative domain name services, not to sell DNS, but to deliver service levels we knew our customers needed.

We provide features like CDN and DNS for free to all of our customers. We will continue to implement this strategy; onboarding more customers onto our platform and capturing value from our highly differentiated products that, once using any part of Cloudflare’s platform, are only a click away.

Potential investors who are new to Cloudflare sometimes ask questions like: “What will you do if CDN bandwidth prices continue to fall?” We remind them we’ve given CDN away for free since Cloudflare launched in 2010, not because we were trying to disrupt the CDN space, but because the much more valuable products we provide our customers need a highly optimized global caching network to perform up to our standards.

We Create More Value Than We Capture

But there is another reason for taking the approach that we do. Cloudflare has always put our customers first and prioritized creating much more value than we capture. We work to get customers onto our platform because, once on board, we know we will be able to solve so many of their problems over time. We aim to make the combined value of the products on our platform significantly more than customers can get from any combination of point solutions.

In the past, to deliver Internet security, performance, and reliability not only required an organization to buy rooms full of expensive network appliances but also to hire IT teams to manage them. While there were some companies that could afford this, the cost was prohibitive for many. Instead of serving only those that could have paid the most, we intentionally made the decision to start by focusing on organizations and individual developers that had previously been underserved. We made our products not only affordable, but easy to use.

And we didn’t stop there. We have continued to improve with every bit of traffic we have seen. In doing so, we have moved up market to the point that, today, approximately 10 percent of the Fortune 1,000 are paying Cloudflare customers. We think one of the best ways to measure the value we deliver is our Net Promoter Score of 68 among paying customers, rivaling some of the best consumer brands in the world. Not only are we obsessed with our customers, but our customers are obsessed with us.

We Are Focused on Consistent Growth Over the Long Term

One of the characteristics of the world’s greatest SaaS companies is that they typically enter a market in some small way and then use that toehold to expand their relationship and move up market. We learned from the great SaaS companies that came before us. This strategy has resulted in consistent, long-term — rather than explosive — growth. Contrast this with companies that only build a better mousetrap. They initially experience heady growth shifting defined spend from one product to another, but the challenge they then face is existential: what’s their second, third, and fourth act? Cloudflare doesn’t have this problem.

We have already begun authoring our next chapters. For example, Cloudflare Workers — the productized version of the serverless architecture we developed for ourselves — is today adopted by more than 20 percent of our new customers. Cloudflare Workers allows our developer customers to write code in the languages they know — C, C++, JavaScript, Rust, Go — and deploy it to the edge of our network, allowing anyone to create new applications with security, performance, and reliability previously reserved to the Internet giants. Cloudflare Workers, and other second-act products like it, continue to expand the types of problems we solve for our customers and the total addressable market we serve.

We will continue to invest in R&D so long as it demonstrates a significant return. Our investment philosophy is oriented around making many small, inexpensive bets — quickly killing the ones that don’t work, and increasing investment in the ones that do. While we will consider M&A when opportunities present themselves, our bias is toward internal development tightly integrated into our efficient platform. We aim to build a massive business — slowly and consistently.

Project Holloway

Finally, there are two of us signing this letter today, but three people started Cloudflare. Lee Holloway is our third co-founder and the genius who architected our platform and recruited and led our early technical team. Tragically, Lee stepped down from Cloudflare in 2015, suffering the debilitating effects of Frontotemporal Dementia, a rare neurological disease.

As we began the confidential process to go public, one of the early decisions was to pick the code name for our IPO. We chose “Project Holloway” to honor Lee’s contribution. More importantly, on a daily basis, the technical decisions Lee made, and the engineering team he built, are fundamental to the business we have become.

It has indeed been an incredible journey to have built Cloudflare into what it is today. We are grateful to our customers for their business and trust, to our team members for their dedication to our mission, and to our shareholders, and potential shareholders, for their support and encouragement.

And we’re just getting started.

Matthew Prince                     Michelle Zatlyn  
Co-founder & CEO                Co-founder & COO

Why I’m Helping Cloudflare Grow in Australia & New Zealand (A/NZ)

Post Syndicated from Raymond Maisano original https://blog.cloudflare.com/why-im-helping-cloudflare-grow-in-australia-new-zealand-a-nz/

Why I’m Helping Cloudflare Grow in Australia & New Zealand (A/NZ)

Why I’m Helping Cloudflare Grow in Australia & New Zealand (A/NZ)

I’ve recently joined Cloudflare as Head of Australia and New Zealand (A/NZ). This is an important time for the company as we continue to grow our presence locally to address the demand in A/NZ, recruit local talent, and build on the successes we’ve had in our other offices around the globe. In this new role, I’m eager to grow our brand recognition in A/NZ and optimise our reach to customers by building up my team and channel presence.

A little about me

I’m a Melburnian born and bred (most livable city in the world!) with more than 20 years of experience in our market. From guiding strategy and architecture of the region’s largest resources company, BHP, to building and running teams and channels, and helping customers solve the technical challenges of their time, I have been in, or led, businesses in the A/NZ Enterprise market, with a focus on network and security for the last six years.

Why Cloudflare?

I joined Cloudflare because I strongly believe in its mission to help build a better Internet, and believe this mission, paired with its massive global network, will enable the company to continue to deliver incredibly innovative solutions to customers of all segments.

Four years ago, I was lucky to build and lead the VMware Network & Security business, working with some of Cloudflare’s biggest A/NZ customers. I was confronted with the full extent of the security challenges that A/NZ businesses face. I recognized that there must be a better way to help customers secure their local and multi-cloud environments. That’s how I found Cloudflare. With Cloudflare’s Global Cloud Platform, businesses have an integrated solution that offers the best in security, performance and reliability.

Second, something that’s personally important for me as the son of Italian migrants, and now a dad of two gorgeous daughters, is that Cloudflare is serious about culture and diversity. When I was considering joining Cloudflare, I watched videos from the Internet Summit, an annual event that Cloudflare hosts in its San Francisco office. One thing that really stood out to me was that the speakers came from so many different backgrounds.

I’m extremely passionate about encouraging those from all walks of life to pursue opportunities in business and tech, so seeing the diversity of people giving insightful talks made me realise that this was a company I wanted to work for, and hopefully perhaps my girls as well (no pressure).

Cloudflare A/NZ

I strongly believe that Cloudflare’s mission, paired with its massive global network, will enable customers of all sizes in segments in Australia and New Zealand to leverage Cloudflare’s security, performance and reliability solutions.

For example, VicRoads is 85 percent faster now that they are using Argo Smart Routing, Ansarada uses Cloudflare’s WAF to protect against malicious activity, and MyAffiliates harnesses Cloudflare’s global network, which spans more than 180 cities in 80 countries, to ensure an interruption-free service for its customers.

Making security and speed, which are necessary for any strong business, available to anyone with an Internet property is truly a noble goal. That’s another one of the reasons I’m most excited to work at Cloudflare.

Australians and Kiwis alike have always been great innovators and users of technology. However, being so physically isolated (Perth is the most isolated city in the world and A/NZ are far from pretty much everywhere else in the world) has limited our ability to have the diversity of choice and competition. Our isolation from said choice and competition fueled innovation, but at the price of complexity, cost, and ease. This makes having local servers absolutely vital for good performance. With Cloudflare’s expansive network, 98 percent of the Internet-connected developed world is located within 100 milliseconds of our network. In fact, Cloudflare already has data centers in Auckland, Brisbane, Melbourne, Perth, and Sydney, ensuring that customers in A/NZ have access to a secure, fast, and reliable Internet.

Our opportunities in Australia, New Zealand and beyond…

I’m truly looking forward to helping Cloudflare grow its reach over the next five years. If you are a business in Australia and New Zealand and have a cyber-security, performance or reliability need, get in touch with us (1300 748 959). We’d love to explore how we can help.

If you’re interested in exploring careers at Cloudflare, we are hiring globally. Our team in Australia is small today, about a dozen, and we are growing quickly. We have open roles in Solutions Engineering and Business Development Representatives. Check out our careers page to learn more, or send me a note.

Cloudflare em Lisboa

Post Syndicated from John Graham-Cumming original https://blog.cloudflare.com/cloudflare-lisbon-office-portuguese/

Cloudflare em Lisboa

Eu fui o 24º funcionário da Cloudflare e o primeiro a trabalhar fora de São Francisco. A trabalhar num escritorio improvisado em minha casa, e escrevi um pedaço grande do software da Cloudflare antes de ter contratato uma equipa em Londres. Hoje, Cloudflare London, a nossa a sede da EMEA a região da Europa, Médio Oriente e África tem mais de 200 pessoas a trabalhar no edifício histórico County Hall há frente do Parlamento Britânico. O meu escritório improvisado é agora história antiga.

Cloudflare em Lisboa
CC BY-SA 2.0 image by Sridhar Saraf

Cloudflare não parou em Londres. Temos pessoas em Munique, Cingapura, Pequim, Austin, Texas, Chicago e Champaign, Illinois, Nova York, Washington,DC, São José, California, Miami, Florida, Sydney, Austrália e também em Sao Francisco e Londres. Hoje estamos a anunciar o estabelecimento de um novo escritório em Lisboa, Portugal. Como parte da abertura do escritório este Verão irei me deslocar para Lisboa juntamente com um pequeno número de pessoal técnico de outros escritórios da Cloudflare.

Estamos a recrutar em Lisboa neste momento. Pode visitar este link para ver todas as oportunidades actuais. Estamos há procura de candidatos para preencher os cargos de Engenheiro, Segurança, Produto, Produto de Estratégia, Investigação Tecnológica e Atendimento ao Cliente.

Se está interessado num cargo que não está actualmente listado na nossa página de carreiras profissionais, também poderá enviar-nos um email para a nossa equipa de recruitamento pelo [email protected] para expressar o seu interesse.

Cloudflare em Lisboa
CC BY-SA 2.0 Image by Rustam Aliyev

A minha primeira ideia realista de Lisboa formou-se há 30 anos atrás com a publicação de 1989 do John Le Carré, The Russia House (A casa da Rússia). Tão real, claro, como qualquer Le Carré’s visão do mundo:

[…] dez anos atrás, por um capricho qualquer, Barley Blair, tido herdado uns quantos milhares por uma tia distante, comprou para si um pé de terra mais modesto em Lisboa, onde costumava ter descansos regulares com o peso de uma alma multilateral. Poderia ter sido Cornwall, poderia ter sido a Provença ou mesmo até Timbuktu. Contudo, Lisboa por um acidente agarrou-o […]

A escolha da Clouflare por Lisboa, não aconteceu por um acaso, mas sim por uma pesquisa cuidadosa de uma nova cidade continental Europeia para localizar um escritório. Eu fui convidado novamente para ir a Lisboa em 2014 para ser um dos oradores na Sapo Codebits e fiquei impressionado com o tamanho e a variedade de talento técnico presente no evento. Subsequentemente, visitámos 45 cidades por 29 países, reduzindo a uma lista final de três.

A combinação de um elevado e crescente ecossistema de tecnologia existente em Lisboa, uma política de imigração atraente,estabilidade política, alto padrão de vida, assim como todos os factores logísticos como o fuso horário (o mesmo que na Grã-Bretanha) e os voos directos para São Francisco fizeram com que fosse o vencedor evidente.

Eu começei a aprender Português há três meses…e estou desejoso para descobrir este país e a cultura, e criar um novo escritório para a Cloudflare.

Encontrámos um ecossistema tecnológico local próspero, apoiado tanto pelo governo como por uma miríade de startups empolgantes, e esperamos colaborar com eles para continuar a elevar o perfil de Lisboa.

Cloudflare’s new Lisbon office

Post Syndicated from John Graham-Cumming original https://blog.cloudflare.com/cloudflare-lisbon-office/

Cloudflare's new Lisbon office

I was the 24th employee of Cloudflare and the first outside of San Francisco. Working out of my spare bedroom, I wrote a chunk of Cloudflare’s software before starting to recruit a team in London. Today, Cloudflare London, our EMEA headquarters, has more than 200 people working in the historic County Hall building opposite the Houses of Parliament. My spare bedroom is ancient history.

Cloudflare's new Lisbon office
CC BY-SA 2.0 image by Sridhar Saraf

And Cloudflare didn’t stop at London. We now have people in Munich, Singapore, Beijing, Austin, TX, Chicago and Champaign, IL, New York, Washington, DC, San Jose, CA, Miami, FL, and Sydney, Australia, as well as San Francisco and London. And today we’re announcing the establishment of a new technical hub in Lisbon, Portugal. As part of that office opening I will be relocating to Lisbon this summer along with a small number of technical folks from other Cloudflare offices.

We’re recruiting in Lisbon starting today. Go here to see all the current opportunities. We’re looking for people to fill roles in Engineering, Security, Product, Product Strategy, Technology Research, and Customer Support.

Cloudflare's new Lisbon office
CC BY-SA 2.0 Image by Rustam Aliyev

My first real idea of Lisbon dates to 30 years ago with the 1989 publication of John Le Carré’s The Russia House. As real, of course, as any Le Carré view of the world:

[…] ten years ago on a whim Barley Blair, having inherited a stray couple of thousand from a remote aunt, bought himself a scruffy pied-a-terre in Lisbon, where he was accustomed to take periodic rests from the burden of his many-sided soul. It could have been Cornwall, it could have been Provence or Timbuktu. But Lisbon by an accident had got him […]

Cloudflare’s choice of Lisbon, however, came not by way of an accident but a careful search for a new continental European city in which to locate a technical office. I had been invited to Lisbon back in 2014 to speak at SAPO Codebits and been impressed by the size and range of technical talent present at the event. Subsequently, we looked at 45 cities across 29 countries, narrowing down to a final list of three.

Lisbon’s combination of a large and growing existing tech ecosystem, attractive immigration policy, political stability, high standard of living, as well as logistical factors like time zone (the same as the UK) and direct flights to San Francisco made it the clear winner.

Eu começei a aprender Português há três meses… and I’m looking forward to discovering a country and a culture, and building a new technical hub for Cloudflare. We have found a thriving local technology ecosystem, supported both by the government and a myriad of exciting startups, and we look forward to collaborating with them to continue to raise Lisbon’s profile.