Tag Archives: Life @ Cloudflare

Through the eyes of a Cloudflare Technical Support Engineer

Post Syndicated from Justina Wong original https://blog.cloudflare.com/through-the-eyes-tech-support-engineer/

Through the eyes of a Cloudflare Technical Support Engineer

This post originally appeared on Landing Jobs under the title Mission: Protect the Internet where you can find open positions at Cloudflare Lisbon.

Justina Wong, Technical Support Team Lead in Lisbon, talks about what it’s like working at Cloudflare, and everything you need to know if you want to join us.

Through the eyes of a Cloudflare Technical Support Engineer

Justina joined Cloudflare about three years ago in London as a Technical Support Engineer. Currently, she’s part of their Customer Support team working in Lisbon as a team lead.

I can’t speak for others, but I love the things you can learn from the others. There are so many talented individuals who are willing and ready to teach/share. They are my inspiration and I want to become them!

On a Mission to Protect the Internet

Justina’s favourite Cloudflare products are firewall-related ones. The company’s primary care is for the customers and they want to make attack mitigation as easy as possible. As she puts it, “the fact that these protections are on multiple layers, like L7, L3/4, is very important, and I’m proud to be someone who can help our customers when they face certain attacks.”.

Cloudflare is constantly releasing new products to help build a better Internet, so product managers are always on top of tool updates to facilitate that. The company believes that it’s not only important to help customers from the product side, but it’s also as important to teach them how to help themselves so that they can fix their issues promptly without having to wait for an answer.

Company culture and Office vibes

According to Justina, one of the amazing things about Cloudflare is the unified company culture. As their SVP of Engineering, Usman, said in a recent meeting with the team, “Be helpful, look around for problems and help find solutions”.

Every Cloudflare office has its own little “flare”: London’s love of mince pies; Singapore’s super fun cultural richness in one location (they have four new years in one year, officially); and Lisbon’s forever love (and fight) for pastéis de nata.

Each office also has its own function or focus, so people working at Cloudflare get to meet very diverse individuals. For Justina, the things that she’d loved the most are learning from all of the engineers in London, picking up new customer service skills in Singapore and helping to build the new Lisbon office. She says that every time she goes to a different office, they have grown at least 50% in headcount compared to when she was last there. Talk about growth!

As a hiring manager, she also says that the company is mindful of diversity.

Through the eyes of a Cloudflare Technical Support Engineer

Working remote

Like everywhere else, remote work has become the current normal at Cloudflare. As someone who enjoyed being in the office, Justina says “all the countless times I just walked over to someone to ask a question, now all turned into a chat message; or the random coffee chat when we waited for our coffee to be done.”

Funnily enough, the EMEA CSUP team is working closer than before the pandemic. Previously, each office was somewhat in its own communication bubble, now it has turned into a collective conversation. This is great for getting to know colleagues during and beyond work hours.

What you need to know if you want to land a job at Cloudflare in Lisbon

For Cloudflare, growing the team is a continuous challenge, and Justina has never needed to do as many interviews as she has done in the Lisbon office. Although it’s a huge challenge for her, it’s also fun. Since the company is hiring aggressively despite the pandemic, their teams are eager to welcome anyone who’s ready to be part of Lisbon Cloudflare.

One of the things you can expect if you work at Cloudflare is for your manager to care and for your feedback to be heard. We know these are valuable things when considering where to work. So if you’re someone who’s willing to learn and is excited about their technologies, this call is for you. The company is expanding in different markets, so they’re looking for tech candidates who can speak multiple languages.

Currently, Cloudflare has over 25 open positions for their offices in Lisbon. Categories include Security Engineers, Full-Stack Developers, Data Scientists, and more.

Cloudflare Named a ‘Best Place to Work for LGBTQ Equality’

Post Syndicated from Chase Robinson original https://blog.cloudflare.com/cloudflare-named-a-best-place-to-work-for-lgbtq-equality/

Cloudflare Named a ‘Best Place to Work for LGBTQ Equality’

Cloudflare Named a ‘Best Place to Work for LGBTQ Equality’

Today we are excited to announce Cloudflare has been named a “Best Place to Work for LGBTQ Equality” by the Human Rights Campaign (HRC). This designation was earned by receiving a perfect score of 100 percent on the HRC’s 2021 Corporate Equality Index. The Corporate Equality Index (CEI) is a nationally recognized benchmarking tool that assesses the inclusivity of corporate policies, practices, and benefits for LGBTQIA+ employees.

Cloudflare’s mission is to “help build a better Internet”. An essential factor that helps us deliver on this mission is our people. When you are solving some of the toughest problems facing the Internet for users worldwide, you need talented individuals that contribute unique outlooks. We strive to build a workplace where our entire team feels comfortable and excited to bring their true authentic selves so they can do their best work.

2021 is the first year Cloudflare has been listed on the Index, but we have been paving this path for quite some time. Back in 2017 a few Cloudflare employees chartered Proudflare, Cloudflare’s first-ever Employee Resource Group (ERG). Proudflare serves as a community space for LGBTQIA+ employees and allies. Check out our Proudflare Launch blog to learn more on that process! Proudflare hosts educational events, celebrates LGBTQIA+ folks, and advocates for equality in the workplace and beyond. In 2019, right around the same time Cloudflare surpassed 500 full-time US-based employees, a requirement to be included in the CEI, a group of members took a look at how equitably LGBTQIA+ folks are represented in our policies, practices, and benefits.

As we set our sights on the CEI, it wasn’t enough for us to be included. In typical Cloudflare fashion, we set a lofty goal. If we were going to be listed we would hold ourselves accountable for being a truly inclusive workplace and receive the best score, of 100. This goal forced us to be diligent, proactive, and thoughtful. We organized a team of individuals across Proudflare, the Benefits, Legal, Facilities, Recruiting, and People teams, which led to the creation of some incredible new resources for employees.

The CEI ranking takes into account workforce protections (for sexual orientation and gender identity), inclusive benefits (equivalency for same and different sex spouses and domestic partners, and equal health coverage for transgender individuals) and specific guidelines around internal training for new hires and managers (that cover nondiscrimination, gender identity, sexual orientation) and best practices (such as gender transition guidelines) as well as efforts to recruit and reach out to the wider LGBTQIA+ community. The full report is here and includes details of everything that went into achieving the perfect 100 score.

Looking ahead, we will strive to maintain this score and continue to challenge ourselves to make Cloudflare an ever more inclusive place to work.

Starting a new job in the middle of a pandemic

Post Syndicated from Daniela Rodrigues original https://blog.cloudflare.com/starting-a-new-job-in-the-middle-of-a-pandemic/

Starting a new job in the middle of a pandemic

Starting a new job in the middle of a pandemic

It has now been more than 90 days since I joined Cloudflare’s EMEA Recruiting Team as a Recruiting Coordinator based in Lisbon. In a year filled with hardships for so many people around the world, I wanted to share my journey. I hope people will relate and feel encouraged to pursue their dreams, even during these challenging times.

When 2020 started, it was not in my plans to change jobs and start working at a new company, completely remote, without ever meeting my colleagues in person or visiting the office. However, that is exactly what happened, and I am so glad I did.

Interviewing with Cloudflare

The number of interviews in the hiring process at Cloudflare may feel overwhelming for some – in my case, I met 11 people during this process. For me, I was glad to have so many chances to get to know the people I would be working with. I believe I got as much out of the conversations as the interviewers did, which is great — a recruitment process should be as much about the company getting to know you, as you getting to know the company.

A great thing about interviewing remotely is that I got the chance to talk to people all around the globe, which enriched the process and my idea of Cloudflare as a company. I started to picture myself as an actual member of the team, definitely interested in working towards a better and safer Internet. Even though there were many interviews to get through, the constant communication with the team made me feel engaged and excited. In the end, the process went by quickly, even quicker than I expected.

The best thing was the outpouring of support I received from what would be my future teammates once I accepted the offer. I felt welcomed way before my actual start date!

Remote Onboarding: Adapting and Evolving

In all my previous companies, onboarding was done in person and small groups. I was not prepared for a fully remote experience with a class of more than 20 people, yet it was so smooth and well-coordinated that you wouldn’t believe it had been run virtually for only a few months!

My onboarding class included people from all over the world — Lisbon, Austin, Miami, Washington, London, Munich, Singapore… And not only that, but we were all starting different roles, from Customer Success to Engineering, and even Legal Counsel! This gave me the opportunity to know people I otherwise wouldn’t have had the chance to meet, and it allowed me to establish bonds early on with my colleagues. Given the current situation, knowing that people were in the same boat with me felt reassuring. I felt that we were in it together, in a way. Not only that, but I got everything I needed for work (and more — like a pair of Cloudflare socks!) delivered to my home, making the whole experience very comfortable for me.

Ramping up and aiming for the stars

Starting a new job in the middle of a pandemic

Starting in a new role can be a daunting experience — it’s a new environment, a new team, a new project, and lots of things that could go sideways. However, there are also a lot of things that can go right!

At Cloudflare, I found an extremely welcoming, supportive team that helped me ramp up and take ownership of my work quickly and effectively. I felt so supported that I took ownership of a big project right away — Cloudflare Careers Day. Right from the start, it was clear to me that Cloudflare has ambitious goals for the growth of our Lisbon office. I thought about the ways I could help with that, and a virtual careers day seemed like a great first step to drive brand awareness and let people know we are hiring and that we are hiring! The Recruitment Team set in motion a plan to turn this idea into reality in less than three months, resulting in a successful and fun first edition of the Cloudflare Careers Day in November 2020.

Of course, there were times when I felt unsure of myself and my abilities. But this is why it is so important to be able to rely on your team. In the end, I feel I have grown a lot in just three months — not only professionally, but personally as well!

I look forward to working on more projects. I’m excited to write with this blog post, which I hope will inspire more people to take a chance, believe in themselves and just go for it! Even in these strange, stressful times, good things can and do happen, especially when you are surrounded by talented, inspiring people.

What does the future hold?

Lisbon! I am excited to help grow our Lisbon office, recruiting talented people that feel as strongly as I do about helping build a better Internet. We have many different open roles at the moment so, if you see one that suits you, take a chance and reach out. Maybe you’ll embark on a new journey, just like me.

Our Lisbon story is just beginning. I can’t wait to see all the amazing things we will accomplish in 2021, both as a team and as a company.

Holiday Season Update from Lisbon

Post Syndicated from Celso Martinho original https://blog.cloudflare.com/holiday-season-update-from-lisbon/

Holiday Season Update from Lisbon

Holiday Season Update from Lisbon

It’s the end of the year, so we thought it would be a great time to give you an update on how we’re doing and what we’re planning for 2021. If you’re reading this, you know we like to share everything we do at Cloudflare, including how the organization is evolving.

In July, John Graham-Cumming wrote a blog post entitled Cloudflare’s first year in Lisbon. and showed how we went from an announcement, just a few months before, to an entirely bootstrapped and fully functional office. At the time, despite a ramping pandemic, the team was already hard at work doing a fantastic job scaling up and solidifying our presence here.

A few weeks later, in August, I proudly joined the team.

The first weeks

Cloudflare is, by any standard, a big company. There’s a lot you need to learn, many people you need to get to know first, and a lot of setup steps you need to get through before you’re in a position to do actual real productive work.

Joining the company during COVID was challenging. I felt just as excited as I was scared. We were (and still are) fully working from home, I didn’t have a team to work with in person. A setup like this surely looks daunting, even for experienced people.

But here’s the thing. Cloudflare isn’t just any company. We’re unparalleled because we masterfully combine scale, ambition, talent, product, vision, values, and culture in a way that’s very difficult to replicate and maintain at any other company.

We’re big, but we move fast. We’re over 1,600 working together, but it feels like a cohesive group. We’re distributed across multiple offices and continents, often working in teams with members from different time zones, but we don’t notice it. We have tools, documentation, and methodologies, but they don’t get in the way of our “shipping products” mantra. There are product owners, teams for specific features, but we all hold ownership for everyone’s work.

I felt all of this right after my orientation week. The warm welcome, the regular check-ins to say hello and see how I was doing, and everyone’s urge to make sure I was adjusting and getting all the help I needed, giving me advice, introducing me to other colleagues. Cloudflarians take genuine pride in making sure everyone feels at home. You can learn more about this experience from a Story Time segment John did with me.

Where do we stand

Cloudflare Lisbon has come a long way. We now have 74 incredibly talented people working or joining in areas such as Engineering, Security, Infrastructure, Customer Support, People, Places, Product Management, Emerging Technologies or Accounting, and growing fast.

Although the pandemic didn’t help our plans, especially those related to growing and physically working in our brand new office on Praça Marquês de Pombal, it didn’t slow us down either. November and December alone, 15 people joined the team. We’re gaining momentum.

More interestingly, we have a super diverse team in Lisbon, and we couldn’t be prouder of it. We’re putting action ahead of words and actively contributing to create more opportunities for women in technology and to attract people to work in Portugal regardless of their country of origin.

Our discussions on whether “Pastéis de Nata” is best served with or without cinnamon, our holiday traditions, Portuguese music, coffee, our frequent virtual Pub Quizzes, escape room events, and of course, the comments on shirtless Marcelo are now routine. They are evidence that we feel like a group working together, having fun while growing.

Returning to Portugal?

We live in unusual and contemplative times. Many of our emigrants living outside the country are considering returning home to Portugal and our office in Lisbon is proof of this growing movement. Portuguese returnees represent roughly 10% of our team.

The Portuguese Government has an initiative called “Programa Regressar,” where they provide tax benefits and financial assistance to support emigrants and their families returning to Portugal.

While this is great, we think it’s not enough. Moving you and your family to another country is a life-changing event. Although things like patriotism, cost of living, and tax incentives play an essential role in the personal decision process, skilled and talented people will also be looking for a great workplace and a meaningful, ambitious company to join.

This is where Cloudflare can help you. We can provide you the best of the two worlds. Living in a beautiful country, your home, while working in a world-class company, solving big problems at scale on a mission to help build a better Internet with a unique culture. Furthermore, we support your return, and we’re ready to help you in any way we can.

The future

Cloudflare is serious about its presence in Portugal. We’re going to continue growing and investing in highly skilled talent for our Lisbon office and making it one of Cloudflare’s top locations, alongside San Francisco, Austin, Singapore, and London.

Currently, we have 28 open positions in Lisbon, and you can expect new ones to open over the upcoming weeks. Some are for teams based in Lisbon, like Data Insights and Cloudflare Radar (we’re doubling in 2021), while others will join different projects, some of which have teams distributed across multiple offices.

If you decide to apply, there are many resources you can use to learn about Cloudflare and improve your chances of snatching your dream job. Here are a few:

  • Cloudflare Careers Day: Meet the Engineering Team with Isabel Rodrigues, Jen Langdon, and me.
  • Our Blog. We share an unusual amount of information about our infrastructure and products, our technical decisions, architecture, and our approach to solving complex, large-scale technical challenges.
  • Our Official Github Page. We have open-source encoded all over in our DNA, and we like to give back to the community whenever possible. Cloudflare has over 300 public projects that you can explore, try them yourself, or fork.
  • Our Developers Website, where you can learn about our products, the way they work, their features, and APIs. Speaking of APIs, take a look at cloudflare-go and flarectl.
  • Check our community Forum, ask us questions; we’re always there for you, you’ll be surprised. Follow us on Twitter.
  • Cloudflare TV airs excellent content all the time. You can check our schedule for numerous live segments with the team and guests or re-run past segments. We also have a “Best of” archive.
  • Finally, you can try our products. As part of our mission and values, we offer very generous free tiers to individual users and small startups. You can try our CDN features, DDoS, Workers (100,000 requests per day, with Workers KV included), and even Access for Teams (with Argo tunnel included, for companies or households under 50 seats), at no cost.

We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Cloudflare powers Internet requests for ~16% of the Fortune 1,000 and serves 20 million HTTP requests per second on average.

UK Black History Month at Cloudflare

Post Syndicated from Chad Toerien original https://blog.cloudflare.com/black-history-month-2020-in-the-uk-at-cloudflare/

UK Black History Month at Cloudflare

UK Black History Month at Cloudflare

In February 2019, I started my journey at Cloudflare. Back then, we lived in a COVID-19 free world and I was lucky enough, as part of the employee onboarding program, to visit our San Francisco HQ. As I took my first steps into the office, I was greeted by a beautiful bouquet of Protea flowers at the reception desk. Being from South Africa, seeing our national flower instantly made me feel at home and welcomed to the Cloudflare family – this memory will always be with me.

Later that day, I learnt it was Black History Month in the US. This celebration included African food for lunch, highlights of Black History icons on Cloudflare’s TV screens, and African drummers. At Cloudflare, Black History Month is coordinated and run by Afroflare, one of many Employee Resource Groups (ERGs) that celebrates diversity and inclusion. The excellent delivery of Black History Month demonstrated to me how seriously Cloudflare takes Black History Month and ERGs.

Today, I am one of the Afroflare leads in the London office and led this year’s UK Black History Month celebration. 2020 has been a year of historical events, which made this celebration uniquely significant. George Floyd’s murder in the US increased the awareness of the Black Lives Matter movement across the world. The Nigerian #EndSARS movement against police brutality made global headlines and resulted in cyber attacks. The election of US Vice President-Elect Kamala Harris, the first female, African-American, and Asian-American to hold that position.

With the above mentioned, our approach during UK Black History Month was to celebrate the Past, Present, and Future of Black History. The past triumphs, as well as the contributions of people that are of African and Caribbean heritage, were celebrated through social media posts and internal emails, which documented their stories. Black History that is being made every day in the present was highlighted in fireside chats and interviews on Cloudflare TV for everyone to watch – at Cloudflare and the rest of the world. Finally, we wanted to take a look at the Future of rising stars and their actions that would make history by the strides taken today.

To showcase the incredible talent that we have at Cloudflare and highlight present contributions, we hosted knowledge share sessions delivered by experts in Business Development (Stephen Thompson), Customer Development (Jay Henderson), and Customer Success Management (Warren Rickards). All these talks are available as recordings on Cloudflare TV, and we encourage that you give them a watch!

We also had the honour of hosting phenomenal speakers through fireside chats on Cloudflare TV. These individuals are creating a positive impact in their communities today and are shaping the future of technology in Africa. My first chat was with Lungisa Matshoba, the CTO and Founder of Yoco, a payments company in South Africa that makes it easier for small businesses to accept payments and is positively impacting the South African economy.

Next, I spoke with Thando Tetty, the Head of Engineering at Investec UK, who shared stories from his career and the journey of immigrating from Eswatini to South Africa, then to the UK.  Finally, Cloudflare’s CSO and Afroflare’s Executive Advocate, Joe Sullivan, interviewed Ayotunde Coker, Managing Director at Rack Centre in Nigeria, who shared insights on the state of the Internet in Africa and spoke about African innovations contributing to technology at large.

By leveraging Cloudflare’s infrastructure and using services like Cloudflare for Teams and Cloudflare TV, we were able to celebrate Black History Month UK for the first time as a company and remotely.

Coming from South Africa, where Black History Month doesn’t exist because Black History is made every day, it was crucial to surface these contributions and look beyond a single month, with the message of hope and by asking how we can celebrate Black History every day.

We aim to leave a legacy of hope and improve diversity and inclusion by believing that anything can be possible when you believe in yourself. In the words of the great Nelson Mandela,

“Sometimes it falls upon a generation to be great. You can be that great generation. Let your greatness blossom.” — London’s Trafalgar Square in 2005.

Bienvenue Cloudflare France! Why I’m helping Cloudflare grow in France

Post Syndicated from Boris Lecoeur original https://blog.cloudflare.com/why-im-helping-cloudflare-grow-in-france/

Bienvenue Cloudflare France!
Why I’m helping Cloudflare grow in France

If you’d like to read this post in French click here.

Bienvenue Cloudflare France!
Why I’m helping Cloudflare grow in France

I am incredibly excited to announce that I have joined Cloudflare as its Head of France to help build a better Internet and expand the company’s growing customer base in France. This is an important milestone for Cloudflare as we continue to grow our presence in Europe. Alongside our London, Munich, and Lisbon offices, Paris marks the fourth Cloudflare office in the EMEA region. With this, we’ll be able to further serve our customers’ demand, recruit local talent, and build on the successes we’ve had in our other offices around the globe. I have been impressed by what Cloudflare has built in EMEA including France, and I am even more excited by what lies ahead for our customers, partners, and employees.

Born in Paris and raised in Paris, Normandie and Germany, I started my career more than 20 years ago. While a teenager, I had the chance to work on one of the first Apple IIe’s available in France. I have always had a passion for technology and continue to be amazed by the value of its adoption with businesses large and small. In former roles as Solution Engineer to Account Manager, Partner Director to Sales Director, and more recently Country Manager—I’ve had the chance to manage different sizes of businesses and teams, and am passionate about seeking out and providing the best solutions and value to customers and their challenging yet unique needs.

In 2011, I opened the Amazon Web Services office in France. Over the last nine years, I have advised and helped a large number of companies, across varying industries and sizes, move from on-premise infrastructure to cloud and SaaS architectures. I have seen that this major and inevitable transition has increased, exponentially, the complexity of architecture with heterogeneous infrastructure environments across public cloud, on-premise, and hybrid deployments. The threat landscape, functional requirements, and scale of business applications have evolved faster than ever before, and the volume and sophistication of network attacks can strain the defensive capabilities of even the most advanced enterprises. This is forcing a major architectural shift in how enterprises address security, performance, and reliability at the network layer.

Today, companies’ digital assets (web properties, applications, APIs, and on) have become their most valuable asset. How organizations are able to use the Internet to serve their customers, partners, and employees—is now a strategic priority for organizations around the world. Cloudflare is leading this transition.

Why Cloudflare?

Here are four reasons why I’m joining and embarking on this amazing journey.

  • Cloudflare’s customer base and growth: I have been impressed with the growth, technology, and pace of adoption behind the company’s suite of products. Cloudflare is servicing Internet properties of more than 3.2 million customers that are relying on us around the world, including approximately 16 percent of the Fortune 1000 companies. From the public sector to enterprises to startups—companies of all sizes and types are being powered by these critical security, performance, and reliability services. Every day thousands of new customers sign up for Cloudflare services.
  • Cloudflare’s Global Network: I discovered early on that Cloudflare is powered by its global network that is always learning and growing. This means, as companies grow and expand, Cloudflare will be able to help them scale and support their growth. This network spans more than 200 cities in over 100 countries. With more than 1 billion unique IP addresses passing through it every day, it works as an immune system continuously learning and adapting to new threats, as well as optimizing itself which benefits all of Cloudflare customers and users worldwide. Cloudflare’s network operates within 100 milliseconds of 99% of the Internet-connected population in the developed world (for context, the blink of an eye is 300-400 milliseconds!). What’s more, this network blocked on average 76 billion cyber threats each day last quarter.
  • Cloudflare’s technology and pace of innovation: At Cloudflare, the pace of innovation has stunned me. Leveraging its unique global network, the company is continuously releasing new products and features in the cloud that are available at a massive scale—worldwide to its customers and users. I discovered some products which are disrupting traditional IT approaches. To name a few: Cloudflare One, a platform to connect and secure companies and teams anywhere (remote and across offices) and on any device; Cloudflare Workers, a serverless solution redefining how applications are deployed at the network edge; Magic Transit, which delivers the power of Cloudflare services for your on-premise, cloud-hosted, and hybrid networks; Argo Smart Routing which acts as Waze for the Internet, can significantly cut the amount of time users online spend waiting for content; and Cloudflare Web Analytics, a privacy-first solution to give marketers and web creators the information they need in a simple, clean way that doesn’t sacrifice visitor privacy.
  • The company’s culture. During the interview process, I had the chance to meet many Cloudflare employees including some of the leadership team. I met a very diverse team of incredibly smart, curious, kind, and committed people. I was impressed by the builder mindset in all of the people I talked to, and all are truly passionate about the Cloudflare mission. I also loved the culture of openness, collaboration, and transparency—which aligns with the values I have embraced since I started my career. This wider Cloudflare mission has resonated with me: to help build a better Internet. In doing this, we provide organizations with powerful technologies that, previously, could only be used by those that could afford those large expenses and complexities to implement and maintain.

Cloudflare in France

In France, you can find a vibrant startup ecosystem, large enterprises, and a very active SMB business environment. Cloudflare has had customers in France from the very early days and today we have thousands of French customers spanning the country from not only startups, to SMBs and enterprises, but also government, education, and non-profit organizations. More than 25 percent of the CAC 40 are using Cloudflare services. Major French enterprises such as L’Oréal, Solocal, Criteo, Allianz France, DPD Group (le Groupe LaPoste), and more are protecting and accelerating their Internet properties with Cloudflare services. In addition, more than 30 percent of the Next40 are equipped with Cloudflare’s Internet security, performance, and reliability solutions—such as Back Market, Happn, Wildmoka, and SendinBlue. We take pride in being relied on by these organizations and are eager to help more French companies grow.

Bienvenue Cloudflare France!
Why I’m helping Cloudflare grow in France

Looking ahead

Since the beginning of the year, the rise in remote work, cyber threats, and stress on online assets has generated an even greater need to provide secure, fast, and reliable Internet services. This goes for employees, customers, and partners—of any organization. As a result, this demand has never been so critical. We’re here to work with all types of customers. If you are a business, a public sector organisation, an NGO—or anyone that has cybersecurity, performance, or reliability challenges or questions—get in touch with us. We’d love to explore how we can help. If you are a system integrator, consulting company, MSP, and so on—let’s explore a partnership on how we may be able to help you accelerate your business.

If you are interested in joining Cloudflare and helping to build a more secure, fast, and reliable Internet—please explore our open positions and select Paris, France as the location. We are hiring talented people locally and globally, now building our initial team of Account Executives, Channel Managers, Business Development Representatives, Solution Engineers, Customer Success Managers, and more—to further serve our current customers and grow with more organizations in France.
It is a great honour for me to be part of the Cloudflare family, to help build Cloudflare’s future in France, and help French organizations grow. Feel free to reach out to me at [email protected]

A Virtual Product Management Internship Experience

Post Syndicated from Selina Cho original https://blog.cloudflare.com/a-virtual-product-management-internship-experience/

A Virtual Product Management Internship Experience

A Virtual Product Management Internship Experience

In July 2020, I joined Cloudflare as a Product Management Intern on the DDoS (Distributed Denial of Service) team to enhance the benefits that Network Analytics brings to our customers. In the following, I am excited to share with you my experience with remote working as an intern, and how I acclimatized into Cloudflare. I also give details about what my work entailed and how we approached the process of Product Management.

Onboarding to Cloudflare during COVID19

As a long-time user of Cloudflare’s Free CDN plan myself, I was thrilled to join the company and learn what was happening behind the scenes while making its products. The entering internship class consisted of students and recent graduates from various backgrounds around the world – all with a mutual passion in helping build a better Internet.

The catch here was that 2020 would make the experience of being an intern very different. As it was the case with many other fellow interns, it was the first time I had taken up work remotely from scratch. The initial challenge was to integrate into the working environment without ever meeting colleagues in a physical office. Because everything took place online, it was much harder to pick up non-verbal cues that play a key role in communication, such as eye contact and body language.

To face this challenge, Cloudflare introduced creative and active ways in which we could better interact with one another. From the very first day, I was welcomed to an abundance of knowledge sharing talks and coffee chats with new and existing colleagues in different offices across the world. Whether it was data protection from the Legal team or going serverless with Workers, we were welcomed to afternoon seminars every week on a new area that was being pursued within Cloudflare.

Cloudflare not only retained the summer internship scheme, but in fact doubled the size of the class; this reinforced an optimistic mood within the entering class and a sense of personal responsibility. I was paired up with a mentor, a buddy, and a manager who helped me find my way quickly within Cloudflare, and without which my experience would not have been the same. Thanks to Omer, Pat, Val and countless others for all your incredible support!

Social interactions took various forms and were scheduled for all global time zones. I was invited to weekly virtual yoga sessions and intern meetups to network and discover what other interns across the world were working on. We got to virtually mingle at an “Intern Mixer” where we shared answers to philosophical prompts – what’s more, this was accompanied by an UberEats coupon for us to enjoy refreshments in our work-from-home setting. We also had Pub Quizzes with colleagues in the EMEA region to brush up on our trivia skills. At this uncertain time of the year, part of which I spent in complete self-isolation, these gatherings helped create a sense of belonging within the community, as well as an affinity towards the colleagues I interacted with.

Product Management at Cloudflare

My internship also offered a unique learning experience from the Product Management perspective. I took on the task of increasing the value of Network Analytics by giving customers and internal stakeholders improved  transparency in the traffic patterns and attacks taking place. Network Analytics is Cloudflare’s packet- and bit-oriented dashboard that provides visibility into network- and transport-layer attacks which are mitigated across the world. Among various updates I led in visibility features is the new trends insights. During this time the dashboard was also extended to Enterprise customers on the Spectrum service, Cloudflare’s L4 reverse-proxy that provides DDoS protection against attacks and facilitates network performance.

I was at the intersection of multiple teams that contributed to Network Analytics from different angles, including user interface, UX research, product design, product content and backend engineering, among many others. The key to a successful delivery of Network Analytics as a product, given its interdisciplinary nature, meant that I actively facilitated communication and collaboration across experts in these teams as well as reflected the needs of the users.

I spent the first month of the internship approaching internal stakeholders, namely Customer Support engineers, Solutions Engineers, Customer Success Managers, and Product Managers, to better understand the common pain points. Given their past experience with customers, their insights revealed how Network Analytics could both leverage the existing visibility features to reduce overhead costs on the internal support side and empower users with actionable insights. This process also helped ensure that I didn’t reinvent wheels that had already been explored by existing Product Managers.

I then approached customers to enquire about desired areas for improvements. An example of such a desired improvement was that the display of data in the dashboard was not helping users infer any meaning regarding next steps. It did not answer questions like: What do these numbers represent in retrospect, and should I be concerned? Discussing these aspects helped validate the needs, and we subsequently came up with rough solutions to address them, such as dynamic trends view. Over the calls, we confirmed that – especially from those who rarely accessed the dashboard – having an overview of these numbers in the form of a trends card would incentivize users to log in more often and get more value from the product.

A Virtual Product Management Internship Experience
Trends Insights

The 1:1 dialogues were incredibly helpful in understanding how Network Analytics could be more effectively utilized, and guided ways for us to better surface the performance of our DDoS mitigation tools to our customers. In the first few weeks of the internship, I shadowed customer calls of other products; this helped me gain the confidence, knowledge, and language appropriate in Cloudflare’s user research. I did a run-through of the interview questions with a UX Researcher, and was informed on the procedure for getting in touch with appropriate customers. We even had bilingual calls where the Customer Success Manager helped translate the dialogues real-time.

In the following weeks, I synthesized these findings into a Product Requirements Document and lined up the features according to quarterly goals that could now be addressed in collaboration with other teams. After a formal review and discussion with Product Managers, engineers, and designers, we developed and rolled out each feature to the customers on a bi-weekly basis. We always welcomed feedback before and after the feature releases, as the goal wasn’t to have an ultimate final product, but to deliver incremental enhancements to meet the evolving needs of our customers.

Of course, all my interactions, including customer and internal stakeholder calls, were all held remotely. We all embraced video conferencing and instant chat messengers to make it feel as though we were physically close. I had weekly check-ins with various colleagues including my managers, Network Analytics team, DDoS engineering team, and DDoS reports team, to ensure that things were on track. For me, the key to working remotely was the instant chat function, which was not as intrusive as a fully fledged meeting, but a quick and considerate way to communicate in a tightly-knit team.

Looking Back

Product Management is a growth process – both for the corresponding individual and the product. As an individual, you grow fast through creative thinking, problem solving and incessant curiosity to better understand a product in the shoes of a customer. At the same time, the product continues to evolve and grow as a result of synergy between experts from diverse fields and customer feedback. Products are used and experienced by people, so it is a no-brainer that maintaining constant and direct feedback from our customers and internal stakeholders are what bolsters their quality.

It was an incredible opportunity to have been a part of an organization that represents one of the largest networks. Network Analytics is a window into the efforts led by Cloudflare engineers and technicians to help secure the Internet, and we are ambitious to scale the transparency across further mitigation systems in the future.

The internship was a successful immersive experience into the world of Network Analytics and Product Management, even in the face of a pandemic. Owing to Cloudflare’s flexibility and ready access to resources for remote work, I was able to adapt to the work environment from the first day onwards and gain an authentic learning experience into how products work. As I now return to university, I look back on an internship that significantly added to my personal and professional growth. I am happy to leave behind the latest evolution of Network Analytics dashboard with hopefully many more to come. Thanks to Cloudflare and all my colleagues for making this possible!

A letter from Cloudflare’s founders (2020)

Post Syndicated from Matthew Prince original https://blog.cloudflare.com/a-letter-from-cloudflares-founders-2020/

A letter from Cloudflare’s founders (2020)

To our stakeholders:

Cloudflare launched on September 27, 2010 — 10 years ago today. Stopping to look back over the last 10 years is challenging in some ways because so much of who we are has changed radically. A decade ago when we launched we had a few thousand websites using us, our tiny office was above a nail salon in Palo Alto, our team could be counted on less than two hands, and our data center locations on one hand.

A letter from Cloudflare’s founders (2020)
Outside our first office in Palo Alto in 2010. Photo by Ray Rothrock.

As the company grew, it would have been easy to stick with accelerating and protecting developers and small business websites and not see the broader picture. But, as this year has shown with crystal clarity, we all depend on the Internet for many aspects of our lives: for access to public information and services, to getting work done, for staying in touch with friends and loved ones, and, increasingly, for educating our children, ordering groceries, learning the latest dance moves, and so many other things. The Internet underpins much of what we do every day, and Cloudflare’s mission to help build a better Internet seems more and more important every day.

Over time Cloudflare has gone from an idea on a piece of paper to one of the largest networks in the world that powers millions of customers. Because we made our network to be flexible and programmable, what we’ve been able to do with it has expanded over time as well. Today we secure the Internet end-to-end — from companies’ infrastructure to individuals seeking a faster, more secure, more private connection. Our programmable, global network is at the core of everything we have been able to achieve so far.

Updating Our Annual Founders’ Letter

This is also the approximate one-year anniversary of Cloudflare going public. At the time, we wrote our first founders’ letter to the potential investors. We thought it made sense on this day, which we think of as our birthday, to reflect on the last year, as well as the last 10 years, and start a tradition of updating our original founders’ letter on September 27th every year.

A letter from Cloudflare’s founders (2020)
Ringing the bell to go public on the NYSE on September 13, 2019.

It’s been quite a year for our business. Since our IPO, we’ve seen record expansion of new customers. That growth has come both from expanding our existing customers as well as winning new business from new customers.

The percentage of the Fortune 1,000 that pay for one or more of Cloudflare’s services rose from 10% when we went public to more than 16% today. Across the web as a whole, according to W3Techs’ data, over the last year Cloudflare has grown from 10.1% of the top 10 million websites using our services to 14.5% using them today. (Amazon CloudFront, in second place based on the number of websites they serve, grew from 0.8% to 0.9% over the same period.)

Every year to celebrate our birthday we’ve made it a tradition to launch products that surprise the market with new ways to expand how anyone can use our network. We think of them as gifts back to the Internet. Three years ago, for instance, we launched our edge computing platform called Workers. Today, just three years later, hundreds of thousands of developers are using Workers to build applications, many of which we believe would be impossible to build on any other platform.

This year we’re once again launching a series of products to extend Cloudflare’s capabilities and hopefully surprise and delight the Internet. One that we’re especially excited about brings a new data model to Workers, allowing even more sophisticated applications to be built on the platform.

A letter from Cloudflare’s founders (2020)

The Year of COVID

It is impossible to reflect on the last year and not see the impact of the COVID-19 pandemic on our business, our customers, our employees, as well our friends, colleagues, and loved ones in the greater community. It’s heartening to think that for more than half of Cloudflare’s life as a public company our team has worked remote.

2020 was meant to be an Olympic year, but COVID-19 stopped that, like much else, from happening. Eight years ago, when Cloudflare was just two, the creator of the World Wide Web, Tim Berners-Lee, sent a message from the opening ceremony of the 2012 Olympics. That message read “This is for everyone” and the idea that the Internet is for all of us continues to be a key part of Cloudflare’s ethos today.

When we started Cloudflare we wanted to democratize what we thought were technologies only available to the richest and most Internet-focused organizations. We saw an opportunity to make available to everyone — from individual developers to small businesses to large corporations — the sorts of speed, protection, and reliability that, at the time, only the likes of Google, Amazon, and Facebook could afford.

Giving Back to the Internet

Over 10 years we’ve consistently rolled out the latest technologies, typically ahead of the rest of the industry, to everyone. And in doing so we’ve attracted employees, individuals, developers, customers to our platform. The Internet is for everyone and we’ve shown that a business can be very successful when we aim to serve everyone — large and small.

Something Steve Jobs said back in 1988 still resonates: “If you want to make a revolution, you’ve got to raise the lowest common denominator in every single machine.” Although we aren’t selling machines, we think that’s right: democratizing features matters.

Just look at the scourge of DDoS attacks. Why should DDoS attack mitigation be expensive when it’s a plague on companies large and small? It shouldn’t, and we optimized our business to make it inexpensive for us and passed that on to our customers through Unmetered DDoS Mitigation — another feature we rolled out to celebrate our Birthday Week three years ago.

A letter from Cloudflare’s founders (2020)

In 2014, also during Birthday Week, we launched Universal SSL, making encryption — something that had been expensive and difficult — free for all Cloudflare customers. The week we launched it we doubled the size of the encrypted web. Let’s Encrypt followed shortly after and, together, we’ve brought encryption to more than 90% of the web and made the little padlock in your browser something everyone can afford and should expect.

A letter from Cloudflare’s founders (2020)
Percent of the web served over HTTPS as reported by Google.

Helping Customers During Their Time of Need

In January of this year, we rolled out Cloudflare for Teams. The product was designed to replace the legacy VPNs and firewalls that were increasingly anachronistic as work moved to the cloud. Little did we know how much COVID-19 would accelerate their obsolescence and make Cloudflare for Teams essential.

Both of us sat on call after call in mid-March with at first small, then increasingly mid-sized, and eventually large and even governmental organizations who reached out to us looking for a way to survive as their teams shifted to working from home and their legacy hardware couldn’t keep up. We made the decision to sacrifice short term profits in order to help businesses large and small get through this crisis by making Cloudflare for Teams free through September.

A letter from Cloudflare’s founders (2020)

As we said during our Q1 earnings call, the superheros of this crisis are the medical professionals and scientists who are taking care of the sick and looking for a cure to the disease. But the faithful sidekick throughout has been the Internet. And, as one of the guardians of the Internet, we’re proud of helping ensure it was fast, secure, and reliable around the world when it was needed most. We are proud of how Cloudflare’s products could help the businesses continue to get work done during this unprecedented time by leaning even more on the Internet.

Meeting the Challenges Ahead

Giving back to the Internet is core to who we are, and we do not shy away from a challenge. And there are many challenges ahead. In a little over a month, the United States will hold elections. After the 2016 elections we, along with the rest of the world, were concerned to see technology intended to bring people together instead be used to subvert the democratic process. We decided we needed to do something to help prevent that from happening again.

A letter from Cloudflare’s founders (2020)

Three and a half years ago, we launched the Athenian Project to provide free cybersecurity resources to any local, state, or federal officials helping administer elections in the United States. We couldn’t have built Cloudflare into the company it is today without a stable government as a foundational platform. And, when that foundation is challenged, we believe it is our duty to lend our resources to defend it.

Today, we’re helping secure election infrastructure in more than half of the states in the United States. And, over these last weeks before the election, our team is working around the clock to help ensure the process is fair and not disrupted by cyber attacks.

More challenges lie ahead and we won’t shy away from them. Well intentioned governments around the world are increasingly seeking to regulate the Internet to protect their citizens. While the aims are noble, the risk is creating a patchwork of laws that only the Internet giants can successfully navigate. We believe it is critical for us to engage in the conversations around these regulations and work to help ensure as operating online becomes more complex, we can continue to make the opportunities of the Internet created for us when we started Cloudflare available to future startups and entrepreneurs.

Fighting for the Internet

Over the last 10 years, it’s been sad to watch some of the optimism around technology seem to fade. The perception of technology companies shifted from their being able to do no wrong to, today, their being able to do no right. And, as we’ve watched the industry develop, we’ve sympathized with that shift. Too many tech companies have abused customer data, ignored rules, violated privacy, and not been good citizens to the communities in which they operate and serve.

But we continue to believe what we started Cloudflare believing 10 years ago: the Internet itself is a force for good worth fighting to defend. We need to keep striving to make the Internet itself better — always on, always fast, always secure, always private, and available to everyone.

It’s striking to think how much more disruptive the COVID-19 crisis could have been had it struck in 2010 not 2020. The difference today is a better Internet. We’re proud of the role we’ve played in helping build that better Internet.

And, ten years in, we’re just getting started.

A letter from Cloudflare’s founders (2020)

Welcome to Birthday Week 2020

Post Syndicated from John Graham-Cumming original https://blog.cloudflare.com/welcome-to-birthday-week-2020/

Welcome to Birthday Week 2020

Each year we celebrate our launch on September 27, 2010 with a week of product announcements. We call this Birthday Week, but rather than receiving gifts, we give them away. This year is no different, except that it is… Cloudflare is 10 years old.

Before looking forward to the coming week, let’s take a look back at announcements from previous Birthday Weeks.

Welcome to Birthday Week 2020

A year into Cloudflare’s life (in 2011) we launched automatic support for IPv6. This was the first of a long line of announcements that support our goal of making available to everyone the latest technologies. If you’ve been following Cloudflare’s growth you’ll know those include SPDY/HTTP/2, TLS 1.3, QUIC/HTTP/3, DoH and DoT, WebP, … At two years old we celebrated with a timeline of our first two years and the fact that we’d reached 500,000 domains using the service. A year later that number had tripled.

Welcome to Birthday Week 2020

In 2014 we released Universal SSL and gave all our customers SSL certificates. In one go we massively increased the size of the encrypted web and made it free and simple to go from http:// to https://. Other HTTPS related features we’ve rolled out include: Automatic HTTPS Rewrites, Encrypted SNI and our CT Log.

Welcome to Birthday Week 2020

In 2017 we unwrapped a bunch of goodies with Unmetered DDoS Mitigation, our video streaming service, Cloudflare Stream, the ability to control where private SSL keys stored through Geo Key Manager. And, last but not least, our hugely popular serverless platform Cloudflare Workers. It’s hard to believe that it’s been three years since we changed the way people think about serverless with our massively distributed, secure and fast to update platform.

Welcome to Birthday Week 2020

Two years ago Cloudflare became a domain registrar with the launch of our “at cost” service: Cloudflare Registrar. We also announced the Bandwidth Alliance which is designed to reduce or eliminate high cloud egress fees. We rolled out support for QUIC and Cloudflare Workers got a globally distributed key value store: Workers KV.

Welcome to Birthday Week 2020

Which brings us to last year with the launch of WARP Plus to speed up and secure the “last mile” connection between a device and Cloudflare’s network. Browser Insights so that customers can optimize their website’s performance and see how each Cloudflare tool helps.

We greatly enhanced our bot management tools with Bot Defend Mode, and rolled out Workers Sites to bring the power of Workers and Workers KV to entire websites.

Welcome to Birthday Week 2020

No Spoilers Here

Here are some hints about what to expect this year for our 10th anniversary Birthday Week:

Welcome to Birthday Week 2020
  • Monday: We’re fundamentally changing how people think about Serverless

If you studied computer science you’ll probably have come across Niklaus Wirth’s book “Algorithms + Data Structures = Programs”. We’re going to start the week with two enhancements to Cloudflare Workers that are fundamentally going to change how people think about serverless. The lambda calculus is a nice theoretical foundation, but it’s Turing machines that won the day. If you want to build large, real programs you need to have algorithms and data structures.

Welcome to Birthday Week 2020
  • Tuesday and Wednesday are all about observability. Of an Internet property and of the Internet itself. And they are also about privacy. We’ll roll out new functionality so you can see what’s happening without the need to track people.
Welcome to Birthday Week 2020
  • Thursday is security day with a new service to protect the parts of websites and Internet applications that are behind the scenes. And, finally, on Friday it’s all about one click performance improvements that leverage our more than 200 city network to speed up static and dynamic content.

Welcome to Birthday Week 2020!

A Year Later: Reflections on the ANZ Security Landscape

Post Syndicated from Raymond Maisano original https://blog.cloudflare.com/a-year-later-reflections-on-the-a-nz-security-landscape/

A Year Later: Reflections on the ANZ Security Landscape

A Year Later: Reflections on the ANZ Security Landscape

It’s been one year since I joined Cloudflare as Head of Australia and New Zealand. While it has been a great year for our ANZ operations, it is hard to stop thinking about the elephant in the room, especially as I’m writing this blog from my home in the middle of Melbourne’s lockdown.

The pandemic has not only disrupted our daily lives, but has also caused a massive shift to remote work for many of us. As a result, security teams lost visibility into office network traffic, their employees moved to unsupervised WiFi networks with new video conferencing technology, and their IT teams found that their out-dated VPN platforms could not handle all the traffic of remote employees. While many organisations were already moving to cloud-based applications, this year has exacerbated the need for greater security posture. Our team has been even more humbled by our mission to help build a better Internet and help organisations face the increased security threats COVID-19 has triggered. With that in mind, I’d like to take a look back at the milestones of the past year.

First, I’d like to recognise how strong and resilient our people have been in the past year. It is not just about the pandemic. It is about a team that has grown more than 60% in size, and for some, have never had the opportunity to meet their colleagues face-to-face, but managed to keep our spirit and culture alive. I’m so proud of how the team continues to meet every customer challenge head on, answering urgent calls for help, many of whom needed to optimise and secure their systems for a remote workforce unprepared for 2020’s curveball.

This is an essential piece in helping to build a better Internet, and the mission is far from over. We recognise the Internet has become an essential service, and greater Internet usage has come with greater cyber risk, and COVID has put the spotlight on the security pain points that Australian organisations and citizens are facing. Scammers have stolen AU$1.2 million from Australians in the first six months of the year, and our recent report ranked Australia fifth in the world for the volume of DDoS attacks targeting Internet properties in Q2.

We need to continue building strong defences against these threats. Australian Prime Minister Scott Morrison unveiled Australia’s Cyber Security Strategy a few weeks ago, which I had the privilege to consult for. However, we need to go further than this and provide organisations with more than a loose plan for upgrading their security standards.

This is why our mission remains more important than ever, and we are ready to take more on. By the end of 2020 and through 2021, we plan to grow our team significantly to meet the challenges. In the meantime, I believe we need to keep that conversation alive, elevate the message to every board member, and every employee regarding the security risks Australian organisations are facing to really spark a change.

With that said, I am heartened by the increasing number of organisations, large and small, that we have been discussing or working with in the past 12 months. In total, we have had conversations on security with hundreds of organisations over the year, including dozens of meetings on my end with CIOs, CSOs and CISOs, with a very positive response regarding the urgent need for greater security. I have the feeling we are building some kind of community, all rallying behind that common goal.

A few specific examples stand out, as they are perfect illustrations of the variety of problems the team has been able to solve, but also of organisations currently looking for optimisation and security. They are incredibly different, but equally exciting.
The first is Australian tech darling Canva, whose online graphic design tool is used by 20 million people and businesses worldwide. Canva is the perfect example of a business we have helped scale while maintaining performance and security for their users and employees to meet external challenges, including in recent times. Today Canva uses a number of our solutions including Cloudflare Access to secure remote access to internal apps, Workers to customize how user traffic is handled at the network edge, and Bot Management to significantly reduce cyberattacks by image-scraping bots.

“As our business grows, and we expand our product offerings, we’re constantly running into new technical challenges. Just as Canva simplifies graphic design, Cloudflare simplifies performance and security. Thanks to Cloudflare, we can focus on improving our product and expanding into new markets with confidence, knowing that our platform is fast, reliable, and secure.” – Jim Tyrrell, Head of Infrastructure, Canva

The other one is the organisation Citizens of the Great Barrier Reef, which is a participant of Cloudflare’s Project Galileo. At Cloudflare, we believe helping to build a better Internet comes with offering more equal access to cybersecurity solutions to vulnerable groups. In 2014, we launched Project Galileo to provide enterprise-level cybersecurity services at no charge to qualified public interest groups like artists, advocates, humanitarian organizations, and the voices of political dissent.

Citizens of the Great Barrier Reef’s purpose is essential: working to protect and conserve the Great Barrier Reef through in-water projects and public engagement. With a strong emphasis on digital innovation and open source data, the organisation relies on its website to engage and mobilise people around the world to join their mission. Through Project Galileo, we’ve helped them to secure their origin server from large bursts of traffic or malicious actors attempting to access the website.

“Under Project Galileo we’re always online – a web-fronted not-for-profit running on the resources of a startup, but with the network confidence of an enterprise.” – Som Meaden, Technologist at Citizens of the Great Barrier Reef

However, there is only so much we can do alone. Because we are stronger together, we continue to establish and reinforce strategic partnerships in the region. In June, we strengthened our relationship with Rackspace to provide our shared users with combined services aimed at securing and optimising their growing online presence. We have also partnered with Baidam and AC3. Finally, even though our coverage in ANZ is already significant, we continue to expand in adding more points of presence in the region.

This first year has certainly been interesting in so many aspects. It has been unexpected and challenging, but also a journey full of learnings I believe have made me a stronger individual and business leader. I work with a team full of talented individuals, customers that share our purpose, and key partners that make us stronger. With all these allies around us, I’m looking at the future full of optimism for our purpose to build a better, safer, and more resilient Internet. Join the cause.

Why I joined Cloudflare

Post Syndicated from Harnish Kanani original https://blog.cloudflare.com/why-i-joined-cloudflare/

Why I joined Cloudflare

Why I joined Cloudflare

Customer Service. Business. Growth. While these three make up a large portion of what keeps most enterprise companies operating, they are just the beginning at Cloudflare.

I am excited to share that I have joined Cloudflare as its Chief Customer Officer. Cloudflare has seen explosive growth: we launched only a decade ago and have already amassed nearly 3 million customers and grown from a few 100 enterprise customers to 1000s. Currently, we are at a growth inflection point where more companies are choosing to partner with us and are leveraging our service. We are fortunate to serve these customers with a consistent, high quality experience, no matter where their end-users are located around the world.

But the flare doesn’t stop at performative success

I took this opportunity because Cloudflare serves the world and does what is right over what is easy. Our customers deliver meals to your doors, provide investment and financial advice, produce GPS devices for navigational assistance, and so much more. Our customers span every vertical and industry, as well as every size. By partnering with them, we have a hand in delighting customers everywhere and helping make the Internet better. I am excited to work with them to ensure that their Internet properties are safe, reliable, and fast!

Cloudflare doesn’t arbitrarily boast about wanting to help build a better Internet: it’s a mindset, a lifestyle for each colleague I have met at the company. The key driver here is to ameliorate standards across Internet security, reliability, and speed delivering services like Universal SSL, HTTP/2, TLS 1.3, HTTP/3, …

A bit about me

I have spent most of my career working with enterprise customers, large and small. For the past several years, I have worked primarily in networking and security companies like Palo Alto Networks, RedLock Security and CipherCloud, overseeing customer success and all post-sales activities. Prior to that, my experience includes working at companies like Ernst & Young and Tata Consultancy Services as a management consultant for many years. I enjoy working with customers and focusing on delivering value through the use of technology and services.

So back to the Customer Success Team at Cloudflare. Our team has been serving the business needs of our customers, large and small, with a genuine sense of dedication and commitment. Our team is made up of Customer Success Managers, Solution Engineers, Solution Architects, Senior Support Engineers, and Escalation Engineers. We run a 24×7 global team that is watchful and available to service the needs of our customers in a proactive manner, vigilant about any attacks on any of our customers’ Internet properties. We are growing the team and constantly hiring more team members globally.

While we have earned the trust and confidence of our customers, we are constantly striving to do more: to provide more value-added services and to help our customers grow even faster. We will continue to enhance our delivery capabilities around the world and earn the privilege to be a trusted advisor for all our customers.

My team and I are committed to enhancing the experience of our customers with more offerings in the marketplace, tailored adoption workshops, best practices sessions, digital assets, proactive monitoring services, and much more. Stay tuned for more announcements about improvements to our service models that will lead to a better customer experience. In the meantime, I welcome any feedback that can help us serve you better. We are in this together. I am proud to be part of this growing, interconnected universe of millions of people around the world, focused on helping build a better Internet!

My living room intern experience at Cloudflare

Post Syndicated from Kevin Frazier original https://blog.cloudflare.com/my-living-room-intern-experience-at-cloudflare/

My living room intern experience at Cloudflare

My living room intern experience at Cloudflare

This was an internship unlike any other. With a backdrop of a pandemic, protests, and a puppy that interrupted just about every Zoom meeting, it was also an internship that demonstrated Cloudflare’s leadership in giving students meaningful opportunities to explore their interests and contribute to the company’s mission: to help build a better Internet.

For the past twelve weeks, I’ve had the pleasure of working as a Legal Intern at Cloudflare. A few key things set this internship apart from even those in which I’ve been able to connect with people in-person:

  • Communication
  • Community
  • Commingling
  • Collaboration

Ever since I formally accepted my internship, the Cloudflare team has been in frequent and thorough communication about what to expect and how to make the most of my experience. This approach to communication was in stark contrast to the approach taken by several other companies and law firms. The moment COVID-19 hit, Cloudflare not only reassured me that I’d still have a job, the company also doubled down on bringing on more interns. Comparatively, a bunch of my fellow law school students were left in limbo: unsure of if they had a job, the extent to which they’d be able to do it remotely, and whether it would be a worthwhile experience.

This approach has continued through the duration of the internship. I know I speak for my fellow interns when I say that we were humbled to be included in company-wide initiatives to openly communicate about the trying times our nation and particularly members of communities of color have experienced this summer. We weren’t left on the sidelines but rather invited into the fold. I’m so grateful to my manager, Jason, for clearing my schedule to participate in Cloudflare’s “Day On: Learning and Inclusion.” On June 18, the day before Juneteenth, Cloudflare employees around the world joined together for transformative and engaging sessions on how to listen, learn, participate, and take action to be better members of our communities. That day illustrated Cloudflare’s commitment to fostering communication as well as to building community and diversity.

The company’s desire to foster a sense of community pervades each team. Case in point, members of the Legal, Policy, and Trust & Safety (LPT) team were ready and eager to help my fellow legal interns and me better understand the team’s mission and day-to-day activities. I went a perfect 11/11 on asks to LPT members for 1:1 Zoom meetings — these meetings had nothing to do with a specific project but were merely meant to create a stronger community by talking with employees about how they ended up at this unique company.

From what I’ve heard from fellow interns, this sense of community was a common thread woven throughout their experiences as well. Similarly, other interns shared my appreciation for being given more than just “shadowing” opportunities. We were invited to commingle with our teammates and encouraged to take active roles in meetings and on projects.

In my own case, I got to dive into exciting research on privacy laws such as the GDPR and so much more. This research required that I do more than just be a fly on the wall, I was invited to actively converse and brief folks directly involved with making key decisions for the LPT. For instance, when Tilly came on in July as Privacy Counsel, I had the opportunity to brief her on the research I’d done related to Data Privacy Impact Assessments (DPIAs). In the same way, when Edo and Ethan identified some domain names that likely infringed on Cloudflare’s trademark, my fellow intern, Elizabeth, and I were empowered to draft WIPO complaints per the Uniform Domain Name Dispute Resolution Policy. Fingers crossed our work continues Cloudflare’s strong record before the WIPO (here’s an example of a recent favorable division). These seemingly small tasks introduced me to a wide range of fascinating legal topics that will inform my future coursework and, possibly, even my career goals.

Finally, collaboration distinguished this internship from other opportunities. By way of example, I was assigned projects that required working with others toward a successful outcome. In particular, I was excited to work with Jocelyn and Alissa on research related to the intersection of law and public policy. This dynamic duo fielded my queries, sent me background materials, and invited me to join meetings with stakeholders. This was a very different experience from previous internships in which collaboration was confined to just an email assigning the research and a cool invite to reach out if any questions came up. At Cloudflare, I had the support of a buddy, a mentor, and my manager on all of my assignments and general questions.

When I walked out of Cloudflare’s San Francisco office back in December after my in-person interview, I was thrilled to potentially have the opportunity to return and help build a better Internet. Though I’ve yet to make it back to the office due to COVID-19 and, therefore, worked entirely remotely, this internship nevertheless allowed me and my fellow interns to advance Cloudflare’s mission.

Whatever normal looks like in the following weeks, months, and years, so long as Cloudflare prioritizes communication, community, commingling, and collaboration, I know it will be a great place to work.

Commit to Diversity, Equity and Inclusion, Every Day

Post Syndicated from Hady Mendez original https://blog.cloudflare.com/commit-to-diversity-equity-and-inclusion-every-day/

Commit to Diversity, Equity and Inclusion, Every Day

The world is waking up
Protesting in the name of Black Lives Matter.
Reading the book “White Fragility”.
Watching the documentary “13th”.

The world is waking up to the fight against racism and I couldn’t be happier!

But let’s be clear: learning about anti-racism and being anti-racist are not the same things. Learning is a good first step and a necessary one. But if you don’t apply the knowledge you acquire, then you are not helping to move the needle.

Commit to Diversity, Equity and Inclusion, Every Day

Since the murder of George Floyd at the hands/knees of the Minneapolis police, people all over the world have been focused on Black Lives Matter and anti-racism. At Cloudflare, we’ve seen an increase in cyberattacks, we’ve heard from the leadership of Afroflare, our Employee Resource Group for employees of African descent, and we held our first ever Day On, held on June 18, Cloudflare’s employee day of learning about bias, the history and psychological effects of racism,, and how racism can get baked into algorithms.

By way of this blog post, I want to share my thoughts about where I think we go from here and how I believe we can truly embody Diversity Equity and Inclusion (DEI) in our workplace.

Is diversity recruiting the answer to anti-racism in the workplace?

Many Cloudflarians said we should increase our diversity recruiting efforts as part of the feedback we received after our Day On event. But recruiting more diverse candidates only solves one part of the problem. There are still two major hurdles to overcome:

  • Employees need to feel welcome and have a sense of belonging
  • Employees need to feel valued and have an equal opportunity for career advancement

Employee Resource Groups (ERGs) offer opportunities to foster community and a sense of belonging. But it is beyond the scope of an ERG to ensure all employees have equal opportunities for advancement. And honestly, this is where a lot of companies fall short. It’s the reason you see people sharing pictures and calling out management teams or boards of directors all over social media. Because there is a lack of visible signs of diversity at senior levels. Numbers can be misleading. A company might state, “We have 11% employees of this group or 8% of that group.” That’s great, but how many of these employees are thriving in their current roles and getting promoted at the same pace as their white counterparts? Or being compensated at the same rate as their male counterparts? The answers to those questions are much more telling, yet seldom shared.

Folks, if we are going to see meaningful change, we all need to get onboard with Diversity, Equity and Inclusion. It’s really not the type of thing that people can opt-in or out of. It won’t work. And even if, and when, everyone opts in to make DEI a priority, that won’t be enough. We won’t start to see real change until we are all living and breathing DEI day in and day out.

Commit to Diversity, Equity and Inclusion, Every Day

What does committing to DEI every day look like?

Doing something (anything) every day that flexes our DEI muscles and gets us closer to meaningful outcomes.

Examples include:

  • Mentoring a person from an underrepresented group or asking someone from an underrepresented group to mentor you.
  • Scheduling coffee meetings with underrepresented people around the company and finding out how you can help to amplify their voices.
  • Providing candid, timely coaching to underrepresented employees to help them grow in their field or area of expertise.
  • Learning to value the different approaches and styles that people from underrepresented groups bring to the workplace.
  • Watching Cloudflare TV segments like, “Everyone at the Table” which airs weekly and promotes an open dialogue about everyday topics from the perspective of people with different perspectives.
  • Hosting office-wide or team-wide “listening circles” where employees can share what a just and equitable workplace looks like to them.
  • Requesting educational opportunities for your team or whole company such as implicit bias workshops or allyship workshops. Asking if your company’s leaders have attended similar workshops.
  • Asking your manager/team leadership how you may help increase the diversity of your team.
  • Suggesting ideas for building a more inclusive culture within your team such as running meetings in a manner where everyone has an equal opportunity to speak, keeping meetings and work social activities within working hours, and regularly hosting conversations about how the team can be more inclusive.
  • And finally – asking the opinion of someone from an under-represented group. This one is especially important since so many of us are not present when critical decisions are being made.
Commit to Diversity, Equity and Inclusion, Every Day

Why is committing to DEI on a daily basis important?

  • Because it’s easier for us to do nothing. Keeping the status quo is easy. Coming together to change the system is hard work. Especially if everyone is not on board.
  • Because having a company full of underrepresented people who are not being heard, seen, celebrated, or promoted is not going to get us the outcomes we want. And trust me, it doesn’t take long to realize that you are not going to make it at a company. Racism, discrimination, and unfair treatment can be very subtle but under-represented people can tell when they are valued and appreciated. And when they are being set up to fail.
  • Because we know too much. The system is broken. Underrepresented groups have always known this. But now that it is a fact most people acknowledge and accept, we can’t ignore it. A wise woman once said, “Do the best you can until you know better. Then when you know better, do better.” (Maya Angelou)

I’ll end my commentary with this: I view DEI as a journey that we must commit to every day. Here at Cloudflare. Across the tech industry. And in our world.

Notice I used the word journey. It’s not a destination in the sense that we do these 10 things and we have “arrived”. Instead, I believe it is a journey that we will always be on with milestones and achievements to be celebrated along the way.

To help you start flexing your DEI muscle, I’m kicking off a 21-Day DEI Challenge starting today! Every day, for the next 21 days, I challenge you to share in a public forum (bonus points for doing it on LinkedIn) how you are helping to move DEI forward. You can take a small step or a really big one. What matters is that you are flexing that muscle and challenging yourself (and others) to start the journey. #21DayDEIChallenge #BeAntiRacist #MoveTheNeedle

I hope you are up for the challenge that DEI offers us because the future of our company, industry, and society depends on it.

Commit to Diversity, Equity and Inclusion, Every Day

Postscript: This blog post is dedicated to the memory of the late Congressman John Lewis, a great civil rights leader and so much more, who challenged all of us to be brave enough to make noise and get into “good trouble” for the sake of justice and equality. Rest in Power, Mr. Lewis.

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

Post Syndicated from Els Shek original https://blog.cloudflare.com/reflecting-on-my-first-year-at-cloudflare/

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

Hey there! I am Els (short form for Elspeth) and I am the Field Marketing and Events Manager for APAC. I am responsible for building brand awareness and supporting our lovely sales team in acquiring new logos across APAC.

I was inspired to write about my first year in Cloudflare, because John, our CTO, encouraged more women to write for our Cloudflare blog after reviewing our blogging statistics and found out that more men than women blog for Cloudflare. I jumped at the chance because I thought this is a great way to share many side stories as people might not know about how it feels to work in Cloudflare.

Why Cloudflare?

Before I continue, I must mention that I really wanted to join Cloudflare after reading our co-founder Michelle’s reply on Quora regarding “What is it like to work in Cloudflare?.” Michelle’s answer as follows:

“my answer is ‘adult-like.’ While we haven’t adopted this as our official company-wide mantra, I like the simplicity of that answer. People work hard, but go home at the end of the day. People care about their work and want to do a great job. When someone does a good job, their teammate tells them. When someone falls short, their colleague will let them know. I like that we communicate directly, no matter what seniority level you are.”

The main themes were centered around High Curiosity, Ability to get things done, and Empathy.

The answer took me by surprise. I have read so many replies by top leaders of leading companies in the world, and I have never seen such a down to earth reply!

I was eager to join the company and test it out.

Day 1 – Onboarding in our San Francisco Headquarters

Every new hire in Cloudflare will have to attend a two week orientation in San Francisco (well, they used to until COVID-19 hit and orientation has gone virtual), where they have a comprehensive program that exposes them to all the different functions of the company. My most memorable session was the one conducted by Matthew Prince, where he delivered a very engaging and theatrical crash course on the origins of Cloudflare and competitive landscape surrounding cloud computing. Even though the session took 1.5 hours, I enjoyed every second of it and I was very impressed with Matthew’s passion and conviction behind Cloudflare’s mission to build a better Internet.

There was also a very impressive session conducted by Joe Sullivan, our Chief Security Officer. Joe introduced us to the importance of cybersecurity through several real life examples and guided us through some key steps to protect ourselves. Joe left a very deep impression on me as he spoke in a very simple manner. This is important for someone like myself who didn’t come from a security background as I felt that it is important for me to understand why I am joining this company and why my contribution matters.

I also had the chance to meet the broader members of my marketing team. I had about twenty meetings arranged in the span of one week and I am thankful to everyone who took time out of their busy schedule to help me understand how the global team worked together. Needless to say everyone was really smart, nice, and down to earth. I left the San Francisco office feeling really good about my start in Cloudflare, but little did I know that was just the tip of the iceberg.

Back to Singapore, where the fun happens!

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

After I returned to Singapore, Krishna, my manager, quickly put me to work to focus on building a pipeline for the APAC region. In a short span of six months, I had to quickly bring myself up to speed to understand the systems and processes in place, in addition to executing events across the region to ensure that we have a continuous pipeline for our ever-growing sales team. I am going to be completely transparent here, it was overwhelming, stressful and I was expected to deliver results in a short period of time. However, it has also been the most exciting period of personal and professional growth for me, and I am so grateful for the opportunity to join an amazing team in one of the most exciting companies of the century.

As a new team member, I had to quickly understand the needs of the sales leaders from the ASEAN countries, ANZ, the Greater China Region, India, Japan, and Korea. There were so many things to learn and everyone was very supportive and helpful. More importantly, there were many challenges and mistakes made along the way I felt supported by the entire team throughout.

In my first six months, I had to immediately plan and execute an average of 28 events per quarter, ranging from flagship events like Gartner Security Risk Management conferences in Sydney and Mumbai, the largest gaming conference ChinaJoy in Shanghai, AWS series across the ASEAN countries and leading security conferences in Korea and Japan. When Cloudflare IPO-ed on September 13, 2019, I was tasked to organize an IPO party for over 150 people in our Singapore over a short span of 3 weeks. What an adventure!

Reflecting on my first year at Cloudflare as a Field Marketer in APAC
At our largest event in Singapore, where over 30 Cloudflarians from the Singapore team took time to help out.

Just when I thought 28 events per quarter is an achievement (for myself), my team and I were given once in a lifetime opportunity to lead a series of projects related to our Japan office opening.  

“As the third largest economy, and one of the most Internet-connected countries in the world, Japan was a clear choice when considering expansion locations for our next APAC office,” said Matthew Prince, co-founder and CEO of Cloudflare. “Our new facility and team in Tokyo present a unique opportunity to be closer to our customers, and help even more businesses and users experience a better Internet across Japan and throughout the world.”

Japan is a new market for me and I had to start everything from scratch. I started off with launching our very first Japan brand campaign where the team worked closely with leading Japanese media companies to launch digital advertisements, advertorials, video campaigns to spread our awareness across Japan in just under 3 months. While it is a complete unknown path for us, the team was really good at experimenting with new ideas, analysis results, iterating and improving on our campaigns week by week.

Reflecting on my first year at Cloudflare as a Field Marketer in APAC
Check out our amazing Japan city cloud designed by our very talented team 

I also had the opportunity to be part of our very first hybrid (physical and virtual) press conference that was held across Singapore and Tokyo, where we had 35 journalists participate (with 6 top-tier media in attendance and 29 journalists online). News of the office opening/event was covered in Japan’s most influential business newspaper, Nikkei, in an article titled, “US IT giant Cloudflare establishes Japanese corporation.“. I cannot wait to tell you more about what’s coming down the line!

Career Planning – Take charge of your career!

With so many things going on, it is easy to lose sight of the long term goal. Jake, our CMO is very focused on ensuring the team remains engaged and motivated throughout their time in Cloudflare. He launched a mandatory career conversations program where the team had to have at least one discussion with their respective managers on how they would envision their future to be within the company. This is a very useful exercise for me as I was able to have an open discussion with my manager on the various options that I could consider as Cloudflare is a company which supports cross departmental/borders transitions. It is beneficial to know that I am able to explore different opportunities going forward and lock down some next steps on how I will get there. Exciting times!

Inclusivity – Women for Women and Diversity

As a young woman, I am very fortunate to be part of the APAC team led by Aliza Knox. Aliza is extremely passionate about encouraging women to pursue opportunities in business and tech. As a woman, I have never felt more comfortable under her leadership as gender discrimination is real and most companies are predominantly led by men. With Aliza, all opinions and ideas are strongly welcomed and I never felt bound by my age, seniority, experience to reach for the skies. It is ok to be ambitious, to do more, to ask questions, or something as simple as getting 15 mins of her time to ask if I should pursue an online course at MIT (and I did!).

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

Did I also mention Cloudflare’s Employee Resource Group (ERG)? I am the APAC lead for Womenflare where our mission is to cultivate an inclusive, inspiring, and safe environment that supports, elevates, and ensures equal opportunities for success to all who identify as women at Cloudflare. As part of our global Womenflare initiative, I organised an International Women’s Day luncheon in March this year where we had members of our APAC leadership team share about their experiences on how they have managed their career and family commitments. Other ERG in Cloudflare includes Proudflare, where we support and provide resources for the LGBTQIA+ community, Afroflare, where we aim to build a better global Afro-community at Cloudflare and beyond, and many more!

COVID-19

I am writing this blogpost as we all embrace the challenges and opportunities present during COVID-19. When COVID-19 first hit APAC,  I was very impressed with how the global team exhibited flexibility to adapt to everyday challenges, with great empathy that it might be challenging to work from home, to how it is ok to try new things and make mistakes as long as we can learn from it.

Reflecting on my first year at Cloudflare as a Field Marketer in APAC

Our Business Continuity Team provided regular employee communication on local guidelines and Work From Home next steps. Our office support team immediately supplied computer equipment/office chairs that employees can bring home for their remote working needs. Our Site Leads came up with different initiatives to ensure the team remains connected through a series of virtual yoga sessions, Friday wine down, and lunch and games. The latest activity we ran was Activeflare, where a group of us from the Singapore and Australia offices exercised together on a Saturday and drew a map of our activities using tracking technology. That was fun!

The global team has also launched a series of fireside chats where we get to hear from leaders of leading companies, which is a really nice touch where we get to gain exposure to the mind of great leaders which we otherwise would not have the opportunity to. My favourite so far is from Doug, our Chief Legal Officer and Katrin Suder, one of our Board Members.

Reflecting on my first year at Cloudflare as a Field Marketer in APAC
My very first experience as a TV host on Cloudflare TV

Matthew, Cloudflare co-founder and CEO, recently launched Cloudflare TV for the team to experiment and connect with the Cloudflare community, even while we’re locked down. And that community shares common interests in topics like web performance, Internet security, edge computing, and network reliability. Aliza and myself are hosting a series of Zoomelier in APAC soon to connect with winemakers and sommeliers across the region and share some interesting wine recommendations that one can drink with technology. So hope you’ll tune in, geek out, feel part of our community, and learn more about Cloudflare and the people who are building it. Check out the Cloudflare TV Guide: cloudflare.tv/schedule

Going forward, second year in Cloudflare, what’s next?

I am at the point where I feel like I have a good amount of experience to do a good job, but not good enough to be where I want to be. In Cloudflare, I strongly feel that “The more I learn, the less I realise I know” (Socrates). I aim to continuously learn and build up my capabilities to strategize and deliver results for the present and the future, and I must end this blogpost with my learnings from John, “overnight success takes at least 10 years, I read a lot to stay up to date on what’s happening internally and externally. The gym (exercise) is really important to me. It’s challenging and takes my mind off everything. Many people seem to view the gym as dead time to fill with TED videos, podcasts or other “useless” activities. I love the fact that it’s the one time I stop thinking.” I have applied this learning to both my personal and professional life and it made a huge difference. Thank you John.

If you’re willing to join an impressive team and work for a very dynamic company to help create a better Internet, we’re looking for many different profiles in our different offices all over the planet! Let’s have a look!

Diversity Welcome – A Latinx journey into Cloudflare

Post Syndicated from Pablo Viera original https://blog.cloudflare.com/diversity-welcome-a-latinx-journey-into-cloudflare/

Diversity Welcome - A Latinx journey into Cloudflare

Diversity Welcome - A Latinx journey into Cloudflare

I came to the United States chasing the love of my life, today my wife, in 2015.

A Spanish native speaker, Portuguese as my second language and born in the Argentine city of Córdoba more than 6,000 miles from San Francisco, there is no doubt that the definition of “Latino” fits me very well and with pride.

Cloudflare was not my first job in this country but it has been the organization in which I have learned many of the things that have allowed me to understand the corporate culture of a society totally alien to the one which I come from.

I was hired in January 2018 as the first Business Development Representative for the Latin America (LATAM) region based in San Francisco. This was long before the company went public in September 2019. The organization was looking for a specialist in Latin American markets with not only good experience and knowledge beyond languages ​​(Spanish/Portuguese), but understanding of the economy, politics, culture, history, go-to-market strategies, etc.—I was lucky enough to be chosen as “that person”. Cloudflare invested in me to a great extent and I was amazed at the freedom I had to propose ideas and bring them to reality. I have been able to experience far beyond my role as a sales representative: I have translated marketing materials, helped with campaigns, participated in various trainings, traveled to different countries to attend conferences and visit clients, and on.

Later, I was promoted as a sales executive for the North America (NAMER) region.

Diversity Welcome - A Latinx journey into Cloudflare
Cloudflare poster signed by colleagues after our Company retreat in 2018

I have been very fortunate to be able to closely observe the growth and maturity of the organization throughout my time here.

Today, Cloudflare has three times more employees than when I started, and I can say that much of what makes this organization unique has remained intact: Cloudflare’s core mission is to help build a better Internet, to be transparent, to protect vulnerable yet important voices online through its Project Galileo, our open door policy, the importance of investing in people, among many others.

Diversity Welcome - A Latinx journey into Cloudflare
Myself with Matthew Prince and Michelle Zatlyn, co-founders of Cloudflare

In recent weeks I have participated in conversations around “how do we recruit more under-represented groups and avoid bias in the selection process” – This has really filled me with joy but is certainly not the first initiative of its kind at Cloudflare. The company takes pride in having several Employee Resource Groups (ERGs) created and led by employees and executive sponsors—and highly encouraged by the organization: Afroflare, Desiflare, Nativeflare, Latinflare, Proudflare, Soberflare and Vetflare are just some of those groups (we have over 16 ERGs to-date!).

Diversity Welcome - A Latinx journey into Cloudflare

At Cloudflare I have found a space where I can develop professionally, where my ideas count, and where I am allowed to make mistakes—this is not something that I have experienced in my previous roles with other employers. I am not afraid to admit that in other organizations I have felt the stigma of being a person of color and that the working conditions were unfair compared to my colleagues.

Diversity Welcome - A Latinx journey into Cloudflare
Cloudflare’s values have continued to shine through during the current COVID-19 situation ​​and we have strengthened overall as an organization.

Being an immigrant (a person of color) it is a challenge to make the decision to work for organizations that don’t fully understand the value of adding more diversity to their workforce. Cloudflare is a company that does value diversity in its workforce and has demonstrated a genuine interest in recruiting as well as retaining under-represented groups and creating a collective learning environment for them and the rest of the teams within the organization.

The company is committed to increasing the diversity within our teams and we want more diverse candidates in our selection processes. To achieve this we want to invite you (or please encourage others) to visit our careers page for more information on full-time positions and internship roles at our locations across the globe and apply.

And if you have questions, I will leave you my email: [email protected] It would be a pleasure to be able to guide you and put you in touch with the right people within Cloudflare to better understand our technology and where we are going. Your experience and skills are what we need to continue improving the Internet. Come join me at Cloudflare!

Diversity Welcome - A Latinx journey into Cloudflare
Our team culture lives inside and outside the company – Here is our Soccer team!

Why I’m Helping Cloudflare Grow in Japan

Post Syndicated from Masa Aoba original https://blog.cloudflare.com/why-im-helping-cloudflare-grow-in-japan/

Why I’m Helping Cloudflare Grow in Japan

If you’d like to read this post in Japanese click here.

Why I’m Helping Cloudflare Grow in Japan

I’m excited to say that I’ve recently joined the Cloudflare team as Head of Japan. Cloudflare has had a presence in Japan for a while now, not only with its network spanning the country, but also with many Japanese customers and partners which I’m now looking forward to growing with. In this new role, I’m focused on expanding our capabilities in the Japanese market, building upon our current efforts, and helping more companies in the region address and put an end to the technical pain points they are facing. This is an exciting time for me and an important time for the company. Today, I’m particularly eager to share that we are opening Cloudflare’s first Japan office, in Tokyo! I can’t wait to grow the Cloudflare business and team here.

Why I’m Helping Cloudflare Grow in Japan

Why Cloudflare?

The web was built 25 years ago. This invention changed the way people connected—to anyone and anywhere—and the way we work, play, live, learn, and on. We have seen this become more and more complex. With complexities come difficulties, such as ensuring security, performance, and reliability while online. Cloudflare is helping to solve these challenges that businesses are facing in a very effective way, and I wanted to be a part of it. Even back to the days when I was with Cisco, where I got to know many people in the network technical community—many of these people have mentioned Cloudflare as the vendor for the future of the Internet. Cloudflare is in a unique position to help make the Internet better for everyone across the globe.

I want online users to have a better experience—one that’s fast, secure, and reliable—and I’m excited to help make this a reality while working with Cloudflare. I believe the team here is providing the tools to make the Internet better and easier, and is making customers happier. One thing that is important for me, one of my values you could say, is focusing on solving customers’ problems. This is something that I saw Cloudflare has always been deeply involved with as well. I’m passionate about helping more and more customers in Japan, and now in this new role, I’m ready to help make a better Internet part of their reality.

Cloudflare Japan

Some of the current challenges in Japan I see are that Japanese enterprises still have old on-prem systems and are late to move to the cloud. This includes companies that heavily rely on using the Internet and may be facing complexities or difficulties, which shouldn’t be the case. Cloudflare provides these very solutions to move to multi-cloud environments much faster and easier. We have been working with various customers in Japan already, and I’m excited to begin helping more and more businesses in the region. We’ve been committed to our partner network as well, which I’m excited to now be involved with and help grow even more. We have a number of channel partners in Japan, including large system integrators and mid-size cloud integrators, which cover various industries in the region. Cloudflare’s massive network, one of the largest in the world, currently spans 206 cities and more than 100 countries across the globe—including many in Asia-Pacific, and Osaka and Tokyo in Japan. This global network and team enables Japanese customers and partners (in various verticals and of all sizes) with the security, performance, and reliability solutions that are needed for their business-critical applications to connect to their users all across the world.

We are continuing to grow the Cloudflare team and are now hiring for roles in our first Japan office, in Tokyo. if you’re interested in joining this ambitious mission to help build a better Internet—for everyone, including companies and users in Japan—please visit our Tokyo careers page here. You can see the open roles for this office, which include Sales, Marketing, Technical Support, and more. I can’t wait to see what the Cloudflare team does for the region and on.

Our opportunities in Japan and onI’m looking forward to enabling Japanese customers with the network and tools to scale their businesses. There are still many users that are building their security protections and other solutions by themselves in on-prem and cloud environments. If you are facing complex issues, or seeking security features in multi-cloud environments, looking to reduce cost, and on—reach out to me ([email protected]). We have a solution for that. We are here to help you.

Cloudflare’s first year in Lisbon

Post Syndicated from John Graham-Cumming original https://blog.cloudflare.com/cloudflares-first-year-in-lisbon/

Cloudflare's first year in Lisbon

Cloudflare's first year in Lisbon

A year ago I wrote about the opening of Cloudflare’s office in Lisbon, it’s hard to believe that a year has flown by. At the time I wrote:

Lisbon’s combination of a large and growing existing tech ecosystem, attractive immigration policy, political stability, high standard of living, as well as logistical factors like time zone (the same as the UK) and direct flights to San Francisco made it the clear winner.

We landed in Lisbon with a small team of transplants from other Cloudflare offices. Twelve of us moved from the UK, US and Singapore to bootstrap here. Today we are 35 people with another 10 having accepted offers; we’ve almost quadrupled in a year and we intend to keep growing to around 80 by the end of 2020.

Cloudflare's first year in Lisbon

If you read back to my description of why we chose Lisbon only one item hasn’t turned out quite as we expected. Sure enough TAP Portugal does have direct flights to San Francisco but the pandemic put an end to all business flying worldwide for Cloudflare. We all look forward to getting back to being able to visit our colleagues in other locations.

The pandemic also put us in the odd position of needing to move from one empty office to another. Back in January the Cloudflare Lisbon office was in the Chiado and only had capacity for about 14 people. With our rapid growth we moved, in February, to a larger, temporary location on Avenida da Liberdade which had room for about 25 people.

Cloudflare's first year in Lisbon
Leaving the Chiado‌‌

And in early April, we moved to our longer term office on Praça Marquês de Pombal. Of course, by that time the State of Emergency had been declared in Portugal and the office move took place in our absence. But it sits waiting for our return sometime in early 2021.

The team that landed in Lisbon covered Customer Support, Security, IT, Technology, and  Emerging Technology and Incubation, but, as we suspected, we’ve grown in many other departments and the rest of Cloudflare is realizing how much Lisbon and Portugal have to offer. In addition to the original team we now have people in SRE, Payroll, Accounting, Trust and Safety, People and Places, Product Management and Infrastructure.

Cloudflare's first year in Lisbon
View from the Cloudflare Lisbon office‌‌

Despite the pandemic we’re continuing to invest in Lisbon with 24 open roles in Customer Support, Infrastructure, People and Places, Engineering, Accounting and Finance, Security, Business Intelligence, Product Management and Emerging Technology and Incubation.

As I said in an interview with AICEP earlier this year “É nosso objetivo construir em Lisboa um dos maiores escritórios da Cloudflare” (“It’s our objective to build in Lisbon one of the major Cloudflare offices”). You can read the full Portuguese-language interview here. We continue to believe that Lisbon is a vital part of Cloudflare’s growth.

Cloudflare's first year in Lisbon

I’ve spent a huge amount of my career on aircraft and the last few months have felt very odd, but I couldn’t have been happier to find myself temporarily stuck in Lisbon. No doubt we’ll all be traveling again but this last year has confirmed my impression that Lisbon is a great place to live.

I asked our team what they’d found they love about living in Lisbon and Portugal. They came back with pasteis de nata, sunshine every day, the jacaranda trees, feijoada, empada de galinha, Joker, Super Bock, chocolate mousse being an everyday staple, Maria biscuits, quality fresh produce, dolphins, lizards in the gardens, MB Way, ovos moles de Aveiro, so great that only ~30/40min from here you get such nice beaches like the ones in Setubal, Sintra, Cascais, Sesimbra, bica, sardines, the Alentejo coastline, the chicken from Bonjardim, family friendliness and how nice it is to raise children here, fast, reliable and cheap Internet access, and so much more.

If you’d like to join us please visit our careers page for Lisbon.

Building Cloudflare TV from scratch

Post Syndicated from Oliver Yu original https://blog.cloudflare.com/building-cloudflare-tv-from-scratch/

Building Cloudflare TV from scratch

Building Cloudflare TV from scratch

Cloudflare TV is inspired by television shows of the 90s that shared the newest, most exciting developments in computing and music videos. We had three basic requirements for Cloudflare TV:

  1. Guest participation should be as simple as joining a video call
  2. There should be 24×7 programming. Something interesting should be playing all the time
  3. Everything should happen in the cloud and we should never have to ask anyone “to leave their computer on” to have the stream running 24 hours a day
Building Cloudflare TV from scratch

We didn’t set out to build Cloudflare TV from scratch

Building a lot of the technology behind Cloudflare TV from scratch was not part of the plan, especially given our aggressive timeline. So why did we decide to pursue it? After evaluating multiple live streaming solutions, we reached the following conclusion:

  • 24×7 linear streaming is not something that is a priority for most video streaming platforms. This makes sense: the rise of video-on-demand and event-based live streaming has come at the expense of linear streaming.
  • Most broadcasting platforms have their own guest apps which must be downloaded and set up in advance. This introduces unnecessary friction compared to clicking a link in the calendar invite to join a video call.

“Wait! Can we just use Zoom + Cloudflare?”

When we discovered that Zoom lets you push live video to any RTMP end point, we started experimenting with the feature.

“RTMP” stands for Real-Time Messaging Protocol and was originally developed to facilitate low-latency communication using TCP via Macromedia Flash. RTMP has outlived Flash and is widely used by platforms, including YouTube, to enable live video streaming. RTMP is a push protocol and platforms like YouTube provide RTMP endpoints which are simply URLs. Most video broadcast apps will let you configure multiple RTMP endpoints, which tells the app “hey send my live video feed from my phone or computer to these services.” If you find yourself watching a live video that is being broadcasted on multiple services, it is very likely made possible by RTMP.

Building Cloudflare TV from scratch

Zoom lets you provide RTMP endpoints and instruct it to send the live video feed of Zoom calls to, in our case, Cloudflare TV’s RTMP. Before we could use this feature, we needed to be able to ingest RTMP video feeds.

First, we set up an NGINX server with the RTMP module:

apt-get install build-essential libpcre3 libpcre3-dev libssl-dev git zlib1g-dev -y
mkdir ~/build && cd ~/build
git clone git://github.com/arut/nginx-rtmp-module.git
wget http://nginx.org/download/nginx-1.14.1.tar.gz
tar xzf nginx-1.14.1.tar.gz
cd nginx-1.14.1
sudo ./configure --with-http_ssl_module --add-module=../nginx-rtmp-module
sudo make
sudo make install

Next, we configured nginx.conf so NGINX can not only ingest the RTMP feed, but also make it streamable to the end user. A browser typically can’t stream from an RTMP source. We need NGINX to take the RTMP feed and create HLS/DASH segments.

We defined an application called live inside nginx.conf. Within the live application, we can add directives to ingest RTMP and output HLS:

...
rtmp {
    server {
        ...
        application live {
            allow play all;
            live on;

            # sample HLS
            hls on;
            hls_path /mnt/hls/;
            hls_fragment 1;
            hls_playlist_length 4;
            hls_sync 100ms;
        }
    }
}

Once we had NGINX set up to ingest RTMP and HLS, we followed Zoom’s instructions on Custom Live Streaming. And soon enough, we had a basic prototype of live streaming Zoom calls using the Cloudflare network!

Transitions without interruption

So we met our number one requirement of making the guest experience as easy as joining a video call. But Cloudflare TV isn’t going to be one never-ending call. We needed a way to smoothly transition between multiple calls over the course of the day, and to replay some of our favorite segments.

For example, we may have live programming from 1000 to 1100 followed by two hours of pre-recorded (or replayed) content. When the live programming ends at 1100, the video experience would break and the user would need to hit refresh to see the next show on the schedule.

So how do we fix this? We determined we needed the following:

  1. Ability to set the programming (the “what plays when?”) many days in advance
  2. Have “virtual rooms” ingesting video from different sources (live events, pre-recorded videos stored using our Cloudflare Stream product)

Once we have a schedule and “virtual rooms”, we can dynamically switch what is currently playing on-air to the appropriate “virtual room” streaming the content.

To implement this, we used Contentful, Workers, and Brave (an open-source video editor).

Building Cloudflare TV from scratch

Brave

Building Cloudflare TV from scratch

Brave is an open-source project started by the BBC. Using Brave, we were able to set up multiple virtual rooms and smoothly make any virtual room go on-air.

Under the hood, Brave is doing two key things:

  1. pulling multiple video feeds from various sources and placing them in virtual rooms
  2. pushing the final (“on air feed”) to NGINX every second of the day

Contentful

Contentful is a headless content management platform designed to be API-first; it eliminated the need for a database and helped us build our scheduling feature rapidly.

Most of the necessary fields are pretty straightforward for a CMS: title, presenters, and, of course, the time slot. Each of these is automatically synced with the publicly-facing schedule at cloudflare.tv/schedule.

We are able to use Workers to fetch events from Contentful:

export async function fetchEventRaw(id: string) {
  let r = await fetch(`${CONTENTFUL_API}/entries/${id}`, {
    headers: {
      'Content-Type': 'application/json',
      Authorization: `Bearer ${CONTENTFUL_ADMIN}`,
    },
  })
  return unwrap(r, 'Failed to retrieve event')
}

The more complex piece was integrating this with Zoom. Each segment needs its own Zoom meeting, and it’d be pretty arduous to create these manually. So when we publish in Contentful, Contentful makes a call to a Worker endpoint. The Worker endpoint automatically generates a Zoom meeting — and provides the Programming Team with the customized invite to send to the guest.

For example, when a new event is added to Contentful, Contentful notifies our Worker endpoint which creates a new meeting and configures it so it is being pushed to Cloudflare TV:

export async function createMeeting(ev: TVEvent) {
  const headers = await zoomHeaders()

  const alternative_hosts = ev.altHosts ? ev.altHosts.join(',') : ''

  ev.zoomPassword = genPassword()

  let r = await fetch(`https://api.zoom.us/v2/users/${ev.studio}@cloudflare.com/meetings`, {
    method: 'POST',
    headers,
    body: JSON.stringify({
      topic: ev.title,
      type: 2,
      start_time: ev.start,
      duration: ev.duration,
      timezone: 'UTC',
      agenda: ev.description,
      password: ev.zoomPassword,
      settings: {
        host_video: true,
        participant_video: false,
        alternative_hosts,
        cn_meeting: false,
        in_meeting: false,
        join_before_host: true,
        mute_upon_entry: true,
        watermark: false,
        use_pmi: false,
        approval_type: 2,
        audio: 'both',
        auto_recording: 'cloud',
        enforce_login: false,
      },
    }),
  })
  let data = await unwrap(r, 'Failed to create ZOOM meeting')
  log('zoom: ', data)

  ev.meetingId = data.id
  ev.zoomUrl = data.join_url

  // push livestream configuration data to meeting
  r = await fetch(`https://api.zoom.us/v2/meetings/${ev.meetingId}/livestream`, {
    method: 'PATCH',
    headers,
    body: JSON.stringify({
      //TODO: make configurable
      stream_url: CFTV_RTMP_ENDPOINT,
      stream_key: ev.studio,
      page_url: 'https://cloudflare.tv',
    }),
  })
  await unwrap(r, 'Failed to update LiveStream config')

  return ev
}

The other upside to using Contentful is that many members of our team already have familiarity with it, so it reduces the overhead of learning a new tool.

Workers

So far, we’ve described the different pieces of the backend (NGINX, Brave, Contentful) that make Cloudflare TV possible. How do we bring them all together? Cloudflare Workers serves as the glue that brings these systems together. The Cloudflare TV frontend is built on Worker Sites. The frontend calls our Worker endpoints to fetch data, such as the programming calendar.

Thinking Ahead…

We’re just getting started with Cloudflare TV. We have a long wish list of features we’d really like to see. Here are some of the features we can’t wait to work on:

  • Improve the viewing experience by adding closed-caption support
  • Enable our viewers to call in and ask questions and contribute to the conversation
  • Bring Cloudflare TV to platforms like Apple TV and Roku

Virtual Interning Offers Unique Challenges and Opportunities

Post Syndicated from Cate Danielson original https://blog.cloudflare.com/virtual-interning-offers-unique-challenges-and-opportunities/

Virtual Interning Offers Unique Challenges and Opportunities

Virtual Interning Offers Unique Challenges and Opportunities

I am in my third year at Northeastern University, pursuing an undergraduate degree in Marketing and Psychology. Five months ago I joined Cloudflare as an intern on the APAC Marketing team in the beautiful Singapore office. When searching for internships Cloudflare stood out as a place I could gain skills in marketing, learn from amazing mentors, and have space to take ownership in projects. As a young, but well-established company, Cloudflare provides the resources for their interns to work cross functionally and creatively and truly be a part of the exponential growth of the company.

My experience at Cloudflare

Earlier this week, I hopped on a virtual meeting with a few coworkers, thinking everything was set to record a webinar. As I shared my screen to explain how to navigate the platform I realised the set up was incorrect and we couldn’t start on time. Due to the virtual nature of the meeting, my coworkers didn’t see the panic on my face and had no idea what was going on. I corrected the issue and set up an additional trial run session, issuing apologies to both coworkers. They both took it in stride and expressed that it happens to the best of us. At Cloudflare, everyone is understanding of hiccups and encourages me to find a solution. This understanding attitude has allowed me to reach out of my comfort zone and work on new skills. Still, there is no doubt that working remotely can lead to additional stressors for employees. For interns, who are prone to making mistakes since it is often our first exposure to the workplace, having limited access to coworkers increases our challenges.

Though there have been some challenges, virtual interning still provides many opportunities. Over my time here, I have worked with my team to develop the trust and autonomy to lead projects and learn new systems and softwares. I had the opportunity to create and run campaigns, including setup, execution, and promotion. I took charge of our recent APAC-wide webinars. I promoted the webinars on social platforms and worked with vendors. Through this process, I learned to analyse the quality of leads from different sources which gave me the ability to develop post-quarter analyses looking at webinar performance and discerning lessons we can take into future quarters

I also conducted various data analysis projects, beginning with data extraction and leading to the analysis of the holistic business impact. For instance, I led a detailed data analysis project looking into the performance of events and how they may be improved. I learned new software, such as Salesforce and how to tell a story with data. Through analysis of the sales cycle and conversion rates, we were able to pinpoint key improvement areas to the execution of events.

Among these many exciting projects, I have also learned from my experienced teammates about how to work smart and I have been lucky to be part of a great company. As I come up on my final month as an intern at Cloudflare, I am excited to take the lessons I have learned over the past five months into my final years in school and to whatever I end up doing after.

A guide for those beginning their virtual intern experience

Cloudflare has provided a seamless transition to remote work for full-time employees, interns, and new hires. They have provided resources, such as virtual fitness classes and fireside chats, for us to stay healthy mentally, physically, and professionally. Even so, during these tumultuous times, it can be stressful to start an internship (possibly your first) in a remote setting.

With one month left and seeing many of my fellow college students begin their own summer internship, I’m reflecting on the multitude of lessons I have learned at Cloudflare. While I was lucky to have three months working with the team in the office, I know many interns are worried about starting internships that are now fully remote. As I have been working from home for the past two months, I hope to provide incoming interns with some guidance how to excel during a remote internship.

Set up a LOT of meetings and expand your network

Recently, I was curious to learn more about what the different teams were doing without being able to make in-person sales calls. I asked my manager if I could listen in to a few more meetings and he quickly agreed. I have since created a better picture of the different teams’ activities and initiated conversations with my manager that led to a deeper understanding of the sales cycle. Being engaged, interested, and forward with my request to attend more meetings provided me with additional learning experiences.

Don’t wait around for people to set up meetings with you or give you tasks. Your co-workers still have a full time job to do so finding time to train you might slip their mind, especially since they can’t see you. When I first started my internship, my manager encouraged me to reach out to my team (and other teams) and come prepared with lots of questions. I started filling my calendar with short 15-30 minute meetings to get to know the different teams in the office.

This is even more crucial for those working remotely. You may not have the opportunity to speak with co-workers in the elevator or the All Hands room. Make up for this by setting up introductory meetings in your first few weeks and don’t be afraid to ask to be part of meetings. You will be able to learn more about your organisation and what interests you.

Speak up and don’t stay on mute

As an intern, I am usually the most inexperienced individual in the meeting, which can make it nerve-wracking to unmute myself and speak up. With all meetings now in a video conference format, it can be easy to say “hi,” mute yourself, and spend the rest of the time listening to everyone else speak. I have learned that I won’t get the most out of my experience unless I offer my opinion and ask questions. Often, I am wrong, but my teammates explain why. For example, I came prepared with a draft of an email to a meeting with my manager. He was able to help me edit it and make it even more effective. He then provided me with extra reading materials and templates to help me improve in the future. Because of the questions or opinions I share during these meetings, I now have a greater understanding of branding and how to position a company in the market.

As an intern starting out in a virtual environment, be fully engaged in meetings so your team can learn from your opinions and vice versa. Work to overcome the intimidation you may be feeling and take initiative to show your team what you have to offer. Making sure your video is on during every meeting can help you stay present and focused.

Everyone is dealing with unique circumstances; use this to get to know your coworkers

In many companies, almost all employees are working from home providing a unique commonality. It is an easy talking point to start with in any meeting and helps you get to know your coworkers. Use this as an opportunity to get to know them on a deeper level and share something about yourself. You can discuss interesting books you have read or TV shows you love. It is also a great opportunity to set up fun virtual activities. My manager recently set up a “Fancy Dress Happy Hour” where we all dressed up as our favourite fictional characters and chatted about life stuck at home. Don’t be afraid to set activities like this up. Chances are, the rest of your team is just as tired of being stuck at home as you are.

Recognising this could be the new working reality (for a while more)

The events of 2020 have led to drastic changes in the business world. Everyone is learning a new way to work and adapting to change. It may be too soon to know what a fully remote internship will look like, but it is a great opportunity to find new and innovative ways to intern. Being an intern is a unique experience where you are not only allowed, but encouraged to try new things, even those not included in your job description. Virtual interning offers many unique challenges, but also provides the opportunity to learn how to quickly adapt and find new opportunities.

Cloudflare is a company that has urged me to gain a better grasp of my goals and provided me with opportunities to act towards fulfilling them. It is a great place to understand what a post-university job will look like and exemplifies how much fun it can be. This summer, they have doubled their intern class and work to amplify interns’ voices so they are a meaningful part of the company. If you are interested in being part of an innovative, collaborative environment, consider applying for an internship experience at Cloudflare here.

Why I’m Excited to Join Cloudflare as its First CIO

Post Syndicated from Juan M. Rodriguez original https://blog.cloudflare.com/why-i-am-joining-cloudflare-as-its-first-cio/

Why I’m Excited to Join Cloudflare as its First CIO

Why I’m Excited to Join Cloudflare as its First CIO

I am delighted to share that I have joined Cloudflare as its first Chief Information Officer to help scale the company in this new phase of its business. It’s an incredibly exciting time to be joining Cloudflare, and I am grateful for the opportunity to do my part to help build a better Internet.

At one of my previous companies, I made a bet on Cloudflare to equip us with security and performance solutions across a very decentralized global set of products and services. This is something that would have been very difficult without a cloud solution like Cloudflare’s. Since then I’ve been watching Cloudflare grow, and have always been very impressed by the speed of innovation and transparency, but also how Cloudflare operates: doing the right thing, with integrity, and above all building trust with customers and partners. The “do the right thing, even if it’s hard” mentality that I saw from Cloudflare since I started doing business with them as a customer, was key for me. When I heard that Cloudflare was looking for its first CIO I was excited to have a discussion to see if I could help.

During the interview process I got a sense of how the values that are so important to me from a culture point of view were coming across consistently from everybody that I met with. Every person I spoke with was extremely committed to helping build a better Internet; it wasn’t just a tagline. The true mission and ability to impact so many people globally was something that was super motivational for me. Also, growing the company, but doing it the right way with empathy and bringing people along. I couldn’t have worked for a company where building that trust through values and integrity wasn’t something that was front and center. Building a diverse team was another focus. I kept hearing this over and over again, which is something that I am very passionate about and committed to as well.

It is a very exciting time to join the team. Cloudflare just went public, and the requirements of a public company are significantly higher from a compliance point of view. Cloudflare’s culture is engineering and product driven, and all about speed of innovation and delivering value to our customers; being able to maintain that culture and output, while at the same time keeping up with new legal requirements as a public company drives significant needs in terms of systems, end-to-end processes, integration, and efficiency in general. This, in a company like Cloudflare that is growing the way it is, was a significant challenge that drew me in. At the same time, the ability to be a part of an organization working hand-in-hand with product engineering made this even more appealing, as my background is in software leading teams in both the engineering and IT departments.

I am incredibly excited for this opportunity to embark on this journey with everyone on the team and to help build a better Internet. Helping to solve incredibly interesting and complex problems that Cloudflare navigates on the intersection of technology, security, privacy, legal frameworks, and on (the landscape will always be developing) is an incredible opportunity.

Solving problems globally—it’s just amazing to be able to be a part of something like that!