All posts by Yev

Backblaze 7.0 — Version History And Beyond

Post Syndicated from Yev original https://www.backblaze.com/blog/backblaze-7-0-version-history-and-beyond/

Backblaze Version 7.0 Version History .. and Beyond

Announcing Backblaze Cloud Backup 7.0: The Version History and Beyond Release!

This release for consumers and businesses adds one of our most requested enhancements for our Backblaze Cloud Backup service: the ability to keep updated, changed, and even deleted files in your backups forever by extending version history. In addition, we’ve made our Windows and Mac apps even better, updated our Single Sign-on (SSO) support, added more account security options, became Catalina-ready, and increased the functionality of our iOS and Android mobile apps. These changes are awesome and we’re sure you’ll love them!

Extended Version History

Have you ever deleted a file by mistake or accidentally saved over an important bit of work? Backblaze has always kept a 30-day version history of your backed up files to help in situations like these, but today we’re giving you the option to extend your version history to one year or forever. This new functionality is available on the Overview page for Computer Backup, and the Groups Management page if you are using Backblaze Groups! Backblaze v7.0 is required to use Version History. Learn more about versions and extending Version History.

Extend Your Version History

30-Day Version History

All Backblaze computer backup accounts have 30-Day Version History included with their backup license. That means you can go back in time for 30 days and retrieve old versions of your files or even files that you’ve deleted.

1-Year Version History

Extending your Version History from 30 days to one year means that all versions of your files that are backed up — whether you’ve updated, changed, or fully deleted them from your computer — will remain in your Backblaze backup for one year after being modified or deleted from your device. Extending your Version History to one year is an additional $2 per month and is charged based on your license type (monthly, yearly, or 2-year). As always, any charges will be prorated to match up with your license renewal date.

Forever Version History

Extending your Version History from 30 days or one year to forever means that Backblaze will never remove files from your Backblaze backup whether you’ve updated, changed, or fully deleted them from your computer, or not. Extending Version History to forever is similar to one year, at an additional $2 per month (prorated to your license plan type) plus $0.005/GB/month for versions modified on your computer more than one year ago.

1-Year or Forever

This is a great new feature for people who want increased peace of mind. To learn more about Version History, pricing, and examples of how to restore, please visit the Version History FAQ.

MacOS and Windows Application Updates

More Efficient Performance For Uploads

We’ve changed the way that Backblaze transmits large files on your machine by reworking how we group and break apart files for upload. The maximum packet size has increased from 30 MB to 100 MB. This allows the app to transmit data more efficiently by better leveraging threading, which also smoothes out upload performance, reduces sensitivity to latency, and leads to smaller data structures.

Single Sign-On Updates for Backblaze Groups

We added support for Microsoft’s Office 365 in Backblaze Groups, and have made SSO updates to the Inherit Backup State feature so that it supports SSO-enabled accounts. This means that you can now sign into Backblaze using your Office 365 credentials, similar to using Google’s SSO.

Higher Resolution For Easier Viewing of Information

We updated the way our installers and applications looked on higher-resolution displays, making for a more delightful viewer experience!

Windows Only

An OpenSSL issue was causing problems on Intel’s Apollo Lake chipset, but we’ve developed a workaround. Apollo Lake is a lower-end chipset, so not many customers were seeing issues, but now computers using Apollo Lake will work as intended.

MacOS Only

We’ve added support for MacOS Catalina and improved some MacOS system messages. MacOS provides some great new features for the Mac and we’ve changed some of our apps’ behavior to better fit Catalina. In Catalina, Apple is now requiring apps to ask for permission more frequently, and since Backblaze is a backup application, we require a lot of permissions. Thus you may notice more system messages when installing Backblaze on the new OS.

Of Note: Backblaze Restores

In order to implement the Version History features, we had to change the way our restore page handled dates. This may not seem like a big deal, but we had a date drop-down menu where you could select the time frames you wanted to restore from. Well, if you have 1-Year or Forever Version History, you can’t have an infinitely scrolling drop-down menu, so we implemented a datepicker to help with selection. You can now more easily choose the dates and times that you’d like to restore your files from.

Go Back Further

Backblaze 7.0 Available: October 8th, 2019

We will be slowly auto updating all users in the coming weeks. To update now:

This version is now the default download on www.backblaze.com.

Want to Learn More? Join Us on October 15th, 2019 at 11 a.m. PT

Want to learn more? Join Yev on a webinar where he’ll go over version 7.0 features and answer viewer questions. The webinar will be available on BrightTalk (registration is required) and you can sign up by visiting the Backblaze BrightTALK channel.

The post Backblaze 7.0 — Version History And Beyond appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Catalina Bound

Post Syndicated from Yev original https://www.backblaze.com/blog/catalina-bound/

macOS Catalina

The new operating system from Apple, Mac OS 10.15 Catalina (named after a California island), is releasing any day now and we’ll be ready for it when it does. We’ve had a beta build released for over a month to help us test and make sure that we’re working properly with the new operating system (OS), and we’re seeing positive results from the field! As always, when you are updating to a new OS, make sure you have a good and up-to-date backup in place.

Things to Note With Catalina

You can expect to see more system messages and permission requests from Catalina. As a backup service, Backblaze requires quite a few of them. So, if you are installing Backblaze on Catalina, you may experience more “would you like to give access” messages than you’ve been used to. This is normal behavior in the new OS and in order for Backblaze to perform properly: please allow us those permissions.

Also, we’ve noticed an issue with dark mode (where your apps default to a darker color scheme) in our testing. For the most part, everything looks OK, but in some cases when dark mode is enabled, our app will still appear with the light mode color scheme when launched. We’re working with Apple on this and hoping to get that hammered out soon.

Catalina-Ready Build

If you’re already running the Catalina beta or are considering getting it on day one, please make sure you are using a Backblaze client that supports it. You can download and install the latest build by doing the following:

Have fun on the island!

The post Catalina Bound appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Raising Prices is Hard

Post Syndicated from Yev original https://www.backblaze.com/blog/raising-prices-is-hard/

computer and a crossed out $5 replaced by 6

Raising prices should not be an 18-month project.

Everyone is faced with the decision to raise prices at some point. It sucks, but in some cases you have to do it. Most companies, especially SaaS businesses, will look at their revenue forecasts, see a dip, run a calculation predicting the difference between the revenue increase and how many customers might leave, and then raise prices if the math looks favorable. Backblaze is not most companies — here’s how we did it.

In February of 2019, we made the announcement that one month later, our prices for our Personal Backup and Business Backup services would be going up by $1: our first price increase for our Computer Backup service since launching the service over a decade ago. What was announced in February 2019 actually started in December 2016, more than two years before the actual price increase would take effect. Why the long wait? We wanted to make sure that we did it right, not just mechanically (there’s a lot of billing code that has to change), but also in how we communicated to our customers and and took them through the process. Oh, and a big reason for the delay was our main competitor leaving the consumer space, but more on that later.

In this post I’ll dive in to our process for how we wanted the price increase to go, why we decided to build the extension program for existing customers, what went in to our communication strategy, and what the reactions were to the price increase, including looking at churn numbers.

Is Raising Prices a Smart Move?

Raising prices, especially on a SaaS product where you’ve built a following, is never an easy decision. There are a ton of factors that come into play when considering what, if any, is the best course of action. Each factor needs to be considered individually and then as a whole to determine whether the price increase will actually benefit the business long term.

Why Raise Prices?

There are many reasons why companies raise prices. Typically it’s to either increase revenue or adjust to the market costs (the total cost associated with providing goods or services) in their sector. In our case it was the latter. In the price increase announcement, we discussed our reasoning in-depth, but it boiled down to two things: 1) adjusting to the market cost of storage (it was no longer decreasing at the rate it was when we first launched the product), and 2) we had spent years enhancing the service and making it easier for people to store more and more data with us, thereby increasing our costs.

Backblaze Average Cost per Drive Size
Cost Per Drive (2009-2017) — No Longer Decreasing Rapidly

One of the core values of Backblaze is to make backup astonishingly easy and affordable. Maintaining a service that is easy to use, has predictable pricing, and takes care of the heavy lifting for our customers was and is very important to us. When we started considering increasing prices we knew that we were going to be messing with the affordable part of that equation, but it was time for us to adjust to the market.

How to Raise Prices?

Most companies say that they love their customers, and many actually do. When we first started discussing exactly how we were going to raise prices we rejected the easiest path, which was to create a pricing table, update the website, and flip a switch. That was the easy way, but it was important for us to do something for the customers who have trusted us with their important files and memories throughout the years. We would still need to build out the pricing table (fun fact: from 2008 to 2017 our prices were hard-coded) but we started thinking about creating an extension program for our existing customers and fans.

The Extension Program

The extension program was a way for existing Backblaze users to prepay for one year of service, essentially delaying their price increase. They would buy 12 months of backup credits for $50 for each computer on their account, and after those credits were used up, the new prices would go into effect on their next renewal. It was a way to say thank you to our existing customers, but there was just one problem — it didn’t exist.

Building the extension program became a six month project in and of itself. First we needed to build a crediting system. Then, we needed to build the mechanism for our customers to actually buy that block of credits and have them applied to their account. Afterwards, we’d need FAQs, confirmation emails, and website changes to help explain the program to our customers. This became a full-time job for a handful of our most senior engineers, and resulted in a six month project before we were ready to put it through our QA testing. The long development time of the project was a large point of consideration, but there were also financial implications that we had to consider.

The extension program was great for customers, but good/bad for Backblaze. Why? By allowing folks to sign up for an extension we were essentially delaying their price increase, therefore delaying our ability to collect the additional revenue. While that was not ideal, the extension program brought in additional revenue from people purchasing those extensions, which was good. However, since those purchases were for credits, that additional revenue was deferred, and we still had to provide the service. So, while good from a cash flow perspective (we moved up about $2M in cash), we had to be very careful about how we accounted for and earmarked that money.

Continuing to Provide Value

Extensions were only part of the puzzle. We didn’t want customers to feel like we were simply raising prices to line our pockets. Our goal is to continue making backup easy and affordable, and we wanted to show our fans that we were still actively developing the service. The simplest way to show forward progress is to make…forward progress. We decided that before the announcement date we needed to have a product release that substantially improved the backup service, and that’s when we started to plan Backblaze Version 5.0, what we dubbed the Rapid Access Release.

Adding to the development time of creating extensions were the projects to speed up both the backup and restore functions of the Backblaze app (those changes were good for customers, but actually increased our cost of providing the service). In addition, customers could now preview, access, and share backed up files by leveraging our B2 Cloud Storage product. To top it off we strengthened our security by adding ToTP as a two-factor verification method. All those features were rolled up into the 5.0 release and were released a few weeks before we were set to announce our price increase, which was scheduled to be announced on August 22nd, 2017.

Oversharing

Another of our core values is open communication, which we equate to being as open as possible. If you have followed Backblaze over the years, you know that we’ve open sourced our storage pod design, shared our hard drive failure statistics, and have told entertaining stories about how we survived the Thailand drive crisis, and the time we were almost acquired. Most companies would never talk about topics like these, but we don’t shy away from hard conversations. In keeping with that tradition, we made the decision to be honest in our announcement about why we were raising prices (market costs and our own enhancements). We also made the decision to not mention one valid reason: inflation.

Our price back in 2008 was $5/month. With the inflation rate, in 2019 that would be around $5.96, so our price increase to $6 was right in-line with the inflation rate. So why not talk about it? We wanted the conversation to be about our business and the benefits that we’re providing for our customers in building a service that they feel is a good value. Bringing up global economics seemed like an odd tactic, considering that we weren’t even keeping up with inflation and ultimately customers got there on their own.

Disaster and Opportunity Strike

We started down the increase path in 2016. In 2017, we designed and released version 5.0, we built and tested our extension program, we lined up our blog post, we wrote up FAQs, and we created customer service emails to let people know what was happening. After all that, we were ready to announce the following month’s price increase at 10am Pacific Time on August 22nd, 2017.

On August 22nd, at 8am, we pulled the plug and cancelled the announcement.

What Happened?

Early that morning news broke that our main competitor, Crashplan, was leaving the consumer backup space. You may be saying: Wait a minute, a main competitor is leaving the market and you have a mechanism to increase your prices in place — that sounds like the perfect day to raise prices! Nope. Another one of our values, is to be fair and good. Raising prices on a day when consumers found out that there were fewer choices in the market felt predatory and ultimately gross. Once we saw the news, we got in a room, quickly decided that we couldn’t raise prices for at least 6 months, and instead we would write a quick blog post inviting orphaned customers to give us a try.

The year following Crashplan’s announcement we saw a huge increase in customers, which is simultaneously good and bad. It was good because of the increased revenue from our newfound customers, but less ideal from an operations perspective, as we were not anticipating an influx of customers. In fact, we were anticipating an increase in churn coinciding with our cancelled price increase announcement. That meant we had to scramble to deploy enough storage to house all of the new incoming data.

We wouldn’t revisit the price increase until a year after the Crashplan announcement.

That decision was not without financial repercussions. Put simply, we gave up $10 per customer per year. And, the decision affected not only our existing customers on August 22nd, but also all of those we would gain over the coming months and years. While this doesn’t factor in potential churn and other variables, when the size of our customer base is fully accounted for, the revenue left on the table was significant. In purely financial terms, raising prices on the day when the industry started having fewer options would have been the right financial decision, but not the right Backblaze decision.

Hindsight Is 20/20

Looking back, releasing version 5.0 earlier that month was a happy accident. What originally was intended to show forward progress to our existing customers was now being looked at by a lot of new customers and prospects as well. The speed increase that we built into the app as part of the release made it possible for people exiting Crashplan’s service to transition to us and get fully backed up more quickly. Because these were people who understood the importance of keeping a backup, having no downtime in their coverage was a huge benefit.

Picking Up Where We Left Off — The Price Increase

Around August of 2018, we decided that enough time had passed and we were comfortable dusting off our price increase playbook. The process proved harder than we thought as we uncovered edge-cases that we had missed the first time around — another happy accident.

The Problem With Long Development Gaps

The new plan was to announce the price increase in December and raise prices in January 2019. When we started unpacking our playbook and going over the plan, we realized that the simple decisions we had made over a year ago were either flawed or outdated. A good example of this was how we would treat two-year licenses. At one point in the original project spec, we decided that we were simply going to slide the renewal date by one year for anyone with a two-year license that purchased an extension, pushing their actual renewal date out a year. Upon thinking about it again, we realized this would cause a lot of customer issues and had to re-do the entire plan for two-year customers, a large part of our install base.

While we did have project sheets and spec documents, we also realized that we had lost a lot of the in the moment knowledge that comes in project development. We found ourselves constantly saying things like, “why did we make this choice,” and “are we sure that’s what we meant here?” The long gap between the original project start date and the day we picked it back up meant that the ramp-up time for the extension program was a lot longer than we expected. We realized that we wouldn’t be able to announce the price increase in December, with prices going up at the start of the year: we needed more time, both to QA the extension program and create version 6.0.

Version 6.0

Part of the original playbook was to provide value for customers by releasing version 5.0, and we wanted to stick to the original plan. We started thinking about what it would take to have another meaningful release and version 6.0, the Larger Longer Faster Better release was born.

First, we doubled the size of physical media restores, allowing people to get back more of their data more quickly and affordably (this was an oft-requested change, and one that is an example of a good-for-the-customer feature that incurs Backblaze extra costs). We leveraged B2 Cloud Storage again and built in functionality that would allow people to save their backed up data to B2, building off of the previous year’s preview and share capabilities. We made the service more efficient, increased backup speeds again, and also added network management tools. Looking past the Mac and PC apps, we also revamped our mobile offerings by refreshing our iOS and Android apps. All of that added development time again, and our new time table for the price increase was a February 2019 announcement, with the price increase going into effect in March.

Wait a Minute…

You might be saying, you released version 5.0 in a run-up to a price increase, then scrapped it, and then released version 6.0 in a run-up to a price increase. Does that mean that every new version number increase will be followed by a price increase? Absolutely not. The first five versions of Backblaze didn’t precipitate a price increase, and we’re already hard at work on version 7.0 with no planned price increases on the horizon.

Price Increase Announcement

We’ve all been subjected to price increases that were clandestine, then abruptly announced and put into effect the same day, or were not well explained. That never feels great and we really wanted to give customers one month of warning before the prices actually increased. That would give people time to buy the extensions that we worked so hard to build. Conversely, if people were on monthly licenses, or had a renewal date coming up after the price increase went into effect, it would give them an opportunity to cancel their service ahead of the increase. Of course we didn’t want anyone to leave, but realized that any change in our subscription plans would cause a stir and people who were more price-sensitive would likely have second thoughts about renewing.

Another goal was to be as communicative as possible. We wanted our customers to know exactly what we were doing, why we were doing it, and we didn’t want anyone to fall through the cracks of not knowing that this was happening. That meant writing a blog post, creating emails for all Personal Backup customers and Group administrators, and even briefing some members of the press and reviews sites who’d need to update their pricing tables. It might seem silly to pitch the press on a price increase (something that is usually a negative event), but we’ve had some wonderful relationships develop with journalists over the years and it felt like the right thing to do to let them know ahead of time.

Once all of those things were in back in place, it was time to press go, this time for real. The price increase was announced on February 12th and went into effect March 12th.

The Reaction & Churn Analysis

Customer Reaction — Plan for the Worst, Hope for the Best

We didn’t expect the response to be positive. Planning is great, but you never know exactly what’s going to happen until it’s actually happening. We were ready with support responses, FAQs, and a communications plan in case the response was overwhelmingly negative, but were lucky and that didn’t turn out to be the case.

Customers wrote to us and said, finally. Some people went out of their way to express how relieved they were that we were finally going to raise prices, concerned that we had been burning cash over the years. Other sentiments made it clear that we communicated the necessity for the increase and priced it correctly, saying that a $1 increase after 12 years is more than fair.

When the press picked up the story, they had similar sentiments. Yes, it was news that Backblaze was increasing prices, but the reports were positive and very fair. One of the press members that we sent the news to early responded with: “Seems reasonable…”

There were of course some people who were angry and annoyed, and while some of our customers did come to our defense, we did see an increase in churn.

Churn Rate Analysis

Over the next few months we monitored churn carefully to see the true impact on our existing customers from the price increase.

Every time a person leaves Backblaze we send one final email thanking them for their time with us, wishing them well, and asking if they have any feedback. Those emails go directly into our ticketing system where I read all of them every month to get a picture of why people are leaving Backblaze. Sometimes they are reasons we cannot address, but if we can, they go on our roadmap. After the price increase we’ve seen about a 30 percent increase in people saying that they are leaving for billing reasons. It makes sense that more people are citing the price increase as they leave Backblaze, but we’ve had a lot of positive feedback as well from the issues we addressed in versions 5.0 and 6.0.

What about the people who didn’t necessarily write back to our email? We dove deep into the analytics and found that our typical consumer backup service churn rate six months before announcing the price increase was about 5.38 percent. The six months after announcement saw a churn rate of 5.75 percent, which indicates an increase in churn of about 7 percent. In our estimates we anticipated that number being a bit higher for the first year and then coming back down to historical averages after the bulk of our customers had their first renewal at the new price.

Annualized churn rate
Increase in churn of about 7 percent from Jan 2018 to July 2019

New Customer Acquisition

People leaving the service after you increase prices is only half of the equation. The other half lies in your new customer acquisition. Due to the market having competition, raising prices can cause prospective customers to look elsewhere when comparing products. This number was a bit hard for us to calculate since the year prior our biggest competitor for our consumer service went out of business. The best comparable we had was to look at 2017 versus. 2019. We went back to 2017 to look at the historical data and found that even with the increase, and six months afterwards, two year growth rate of our Personal Backup service was a healthy 42 percent.

Lessons Learned From Raising Prices

We learned a lot during this whole process. One of the most important lessons is treating your customers well and not taking them for granted. At the outset we’d sometimes say things like, “it’s only a dollar, who is going to care,” and we’d quickly nip those remarks in the bud and take the process seriously. A dollar may not seem like much, but to a lot of people and our global customers, it was an increase that they felt and that was evidenced in the churn going up by 7 percent.

Some might think, well a 7 percent increase in churn isn’t so bad, you could have raised prices even more, but that’s the wrong lesson to take away. Any changes to the plan we had in place could have yielded very different results.

Extensions

The extension program was a hit for our existing customers and a welcome option for many. Taking the time to build it resulted in over 30,000 Backblaze Personal Backup accounts buying extensions, which resulted in about $1.8M in revenue. There is a flip-side to this. If those 30,000 accounts had simply renewed at the increased price, we would have made $2.2M, resulting in $366,000 of lost revenue. But that’s only if you assume that all of those customers would have renewed. Some may have churned, and by buying an extension they signaled to us that they were willing to stay with us, even after the price increase goes into effect for them.

Being Engaged Helps

Having a good foundation of community and an open dialog with your customers is helpful. When we made the announcement, we weren’t met with the anger that we were somewhat anticipating. In large part this was due to our customers trusting us, and knowing that this was not something we were doing because we simply wanted to make a few extra bucks.

When your community trusts you, they are willing to hear you out even when the news is not great. Build a good rapport with your customers and it will hopefully buy you the benefit of the doubt once or twice, but be careful not to abuse that privilege.

Over-Sharing Helps

Similar to having a good community relationship, explaining the why of what is happening helps educate customers and continues to strengthen your connection with them. When I was on reddit and in the blog post comments discussing the price increase, the people on reddit and on our blog who have grown accustomed to our answering questions were comfortable asking some pretty hard ones, and appreciated when we would respond with thoughtful and long-form answers. I cannot stress enough how much we enjoy the conversations we have on these platforms. We learn a lot about who is using Backblaze, what their pain points are, and if there’s something we can do to help them. These conversations really do affect how we create and consider our product roadmap.

Final Thoughts on Raising Prices

Rarely does anyone want to increase their prices — especially when it affects customers who have been with them for a decade. Many companies don’t want to discuss their decision making process or playbooks, but there are a lot of organizations that face the need to raise prices. Unfortunately, there are few resources to help them thread the needle between something they have to do, and something that their current and future customers will understand and accept.

I wanted to share our journey through our price increase process in hopes that people find it both informative and interesting. Thinking about your customers first may sound like a trope, but if you spend the time to really sit back and consider their reactions and what you can do as a way to thank your existing customers or clients, you can be successful, or at the very least mitigate some of the downside.

If you’ve ever raised prices at your company, or have examples of companies that have done a great job (or a bad job), we’d love to hear those examples in the comments below!

The post Raising Prices is Hard appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Interview With Filmmaker Laura D’Antoni

Post Syndicated from Yev original https://www.backblaze.com/blog/interview-with-filmmaker-laura-dantoni/

Laura D'Antoni, filmmaker

I first met Laura D’Antoni when we were shooting B2 Cloud Storage customer videos for Youngevity and Austin City Limits. I enjoyed talking about her filmmaking background and was fascinated by her journey as a director, editor, and all around filmmaker. When she came to the Backblaze office to shoot our Who We Are and What We Do video, I floated the idea of doing an interview with her to highlight her journey and educate our blog readers who may be starting out or are already established in the filmmaking world. We’ve finally gotten around to doing the interview, and I hope you enjoy the Q&A with Laura below!

Q: How did you get involved in visual storytelling?
My interest in directing films began when I was 10 years old. Back then I used my father’s Hi8 camera to make short films in my backyard using my friends as actors. My passion for filmmaking continued through my teens and I ended up studying film and television at New York University.

Q: Do you have a specialty or favorite subject area for your films?
I’ve always been drawn to dramatic films, especially those based on real life events. My latest short is a glimpse into a difficult time in my childhood, told in reverse Memento-style from a little girl’s perspective.

Most of my filmmaking career I actually spent in the documentary world. I’ve directed a few feature documentaries about social justice and many more short docs for non-profit organizations like the SPCA.

Q: Who are you visual storyteller inspirations? What motivates you to tell your stories?
The film that inspired me the most when I was just starting out was The Godfather: Part II. The visuals and the performances are incredible, and probably my father being from Sicily really drew me in (the culture, not the Mafia, ha!). Lately I’ve been fascinated by the look of The Handmaid’s Tale, and tried to create a similar feel for my film on a much, much tinier budget.
As far as what motivates me, it’s the love for directing. Collaborating with a team to make your vision on paper a reality is an incredible feeling. It’s a ton of work that involves a lot of blood, sweat, and tears, but in the end you’ve made a movie! And that’s pretty cool.

Q: What kind of equipment do you take on shoots? Favorite camera, favorite lens?
For shoots I bring lights, cameras, tripods, a slider and my gimbal. I use my Panasonic EVA-1 as my main camera and also just purchased the Panasonic GH5 as B-cam to match. Most of my lenses are Canon photo lenses; the L-glass is fantastic quality and I like the look of them. My favorite lens is the Canon 70-200mm f2.8.

Q: How much data per day does a typical shoot create?
If I’m shooting in 4K, around 150GB.

Q: How do you back up your daily shoots? Copy to a disk? Bunch of disks?
I bring a portable hard drive and transfer all of the footage from the cards to that drive.

Q: Tell us a bit about your workflow from shooting to editing.
Generally, if the whole project fits onto a drive, I’ll use that drive to transfer the footage and then edit from it as well. If I’ve shot in 4K then the first step before editing is creating proxies in Adobe Premiere Pro of all of the video files so it’s not so taxing on my computer. Once that’s done I can start the edit!

Q: How do you maintain your data?
If it’s a personal project, I have two copies of everything on separate hard drives. For clients, they usually have a backup of the footage on a drive at their office. The data doesn’t really get maintained, it just stays on the drive and may or may not get used again.

Q: What are some best practices for keeping track of all your videos and assets?
I think having a Google Docs spreadsheet and numbering your drives is helpful so you know what footage/project is where.

Q: How has having a good backup and archive strategy helped in your filmmaking?
Well, I learned the hard way to always back up your footage. Years ago while editing a feature doc, I had an unfortunate incident with PluralEyes software and it ate the audio of one of my interview subjects. We ended up having to use the bad camera audio and nobody was happy. Now I know. I think the best possible strategy really is to have it backed up in the cloud. Hard drives fail, and if you didn’t back that drive up, you’re in trouble. I learned about a great cloud storage solution called Backblaze when I created a few videos for them. For the price it’s absolutely the best option and I plan on dusting off my ancient drives and getting them into the cloud, where they can rest safely until someday someone wants to watch a few of my very first black and white films!

Q: What advice do you have for filmmakers and videographers just starting out?
Know what you want to specialize in early on so you can focus on just that instead of many different specialties, and then market yourself as just that.

It also seems that the easiest way into the film world (unless you’re related to Steven Spielberg or any other famous person in Hollywood) is to start from the bottom and work your way up.

Also, remember to always be nice to the people you work with, because in this industry that PA you worked with might be a big time producer before you know it.

Q: What might our readers find surprising about challenges you face in your work?
In terms of my directing career, the most challenging thing is to simply be seen. There is so much competition, even among women directors, and getting your film in front of the right person that could bring your career to the next level is nearly impossible. Hollywood is all about who you know, not what you know, unfortunately. So I just keep on making my films and refuse to give up on my dream of winning an Academy Award for best director!

Q: How has your workflow changed since you started working with video?
I only worked with film during my college years. It definitely teaches you to take your time and set up that shot perfectly before you hit record,; or triple check where you’re going to cut your film before it ends up on the floor and you have to crawl around and find it to splice it back in. Nowadays that’s all gone. A simple command- z shortcut and you can go back several edits on your timeline, or you can record countless hours on your video camera because you don’t have to pay to have it developed. My workflow is much easier, but I definitely miss the look of film.

Q: Where can we see your work?
The trailer for my latest film Cycle can be viewed here: https://vimeo.com/335909934
And my website is: www.leprika.com

Trailer from Cycle, Leprika Productions

The post Interview With Filmmaker Laura D’Antoni appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Interviews From Storage Pod Pickup Day

Post Syndicated from Yev original https://www.backblaze.com/blog/interviews-from-storage-pod-pickup-day/

A pallet of Storage Pods

There’s a saying about good deeds and punishment. What started out as an interesting idea to give away decommissioned Storage Pods to some of our blog readers and fans turned into a mad logistical scramble to get ready for caravans that were forming across the Western US! We get into the details of how this all came together along with some entertaining pictures from the day below, but first, a quick apology! As the person running this madness, I should have done a better job at making sure we were prepared for the amount of interest we’d receive — I apologize and hope that we get a chance to do this again sometime so we can do a better job. Now, back to the fun!

How did this whole thing start?
We have a lot of equipment. A lot. Sometimes that equipment enters the end of its useful life for us. When that happens, we decommission it and the parts get recycled (or fed to robots). This time we decided to remove the data components and give away the entire chassis along with most of the internals. The hope was that these pods, which had performed so dutifully for us at Backblaze, would find a happy home somewhere and bring joy to others in their second life. It turns out that a lot of people were interested in fostering the pods, and we had a lot more demand than we had storage pods. We had about 200 to give away, and it became very clear that we needed to create an RSVP system to make sure people didn’t drive to Sacramento and leave empty-handed. After a few false starts we had a plan, and a great day of pickups!

We enjoyed meeting all of our fans, and were floored by how many different types of people had different use-cases for these pods. We had a lot of people drive in from out of state, from as far as Washington, and one person even flew in from Florida to pick up and ship a few pods home (we can’t quite figure that one out since the cost of the flight and shipping the pod home would have eclipsed the cost of the pod — so if you’re out there Florida Man, please let us know how the trip went!).

We took some pictures and recorded some videos while we were there. We hope you enjoy them and can join us if we ever get to do this again!

We Interviewed Some of the Recipients To See How They Would Use Our Storage Pods

The Backblaze Teams Gets Ready to Hand Out The Pods

Storage Pod pickup day

Lugging Storage Pods Around Is Hard Work

Backblaze techs load storage pods into a car.

Some Fans Showed Their Appreciation With Cookies

Storage Pod pickup day

A Timelapse Video of the Action Throughout The Day

Thanks to everyone that could join us, and we hope to do this again sometime!

The post Interviews From Storage Pod Pickup Day appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Happy Sysadmin Day

Post Syndicated from Yev original https://www.backblaze.com/blog/happy-sysadmin-day/

Happy Sysadmin Day

We love systems administrators and in honor of the 20th annual Sysadmin Day (today, July 26th), we wanted Chris, our sysadmin captain, to write out a few blurbs as an introduction to some of the job postings we have available in his department!

Take it away Chris:

Yev asked me for a few blurbs, and while it was tempting to try and craft some kind of snarky mad lib script to mix and match for him, I’m assured this is worth the time to compose the old-fashioned way. That said, I will leave it to Yev to pay the cat/dog tax on this post.

To avoid prattling on for too long, I’ll jump right into it. Here at Backblaze, we do a lot of building, a lot of fixing, and a lot of running things down. We don’t have an alphabet soup of acronyms doing all of our work for us, we’re building our own infrastructure and picking what we want to run on it. We like open-source, we like innovation, and we like people who have the ability to discern when they’re discovering fire versus reinventing the wheel. I’m Chris, and if any of that sounds like the sort of thing you like, and the sort of person you are, then perhaps after finishing your Sysadmin Day celebrations you should hit us up about some of our open positions.

Sr. Systems Administrator (x2)
You know the drill for this one. Fix that which is broken, build that which is missing, learn that which is unknown. The sort of people who fit here are the sort of people who remember that the full saying is, “Jack of all trades, master of none, but better than master of one.”
Job description: https://www.backblaze.com/blog/wanted-senior-systems-administrator/
Sr. Network Engineer + Network Security Engineer
Networking has come a long way from BNC token ring setups, and the need for people who can wade through that complexity is greater than ever. We need people with solid skills and understanding who can handle the entire cumulonimbus that is living and working at a cloud provider.
Job description: https://www.linkedin.com/jobs/view/1107207062/
TechOps Engineer
Some folks are Neil Armstrong, some folks are Margaret Hamilton, but Apollo 11 wouldn’t have made it to the moon without both. We’re looking for talented engineers to help us with the day-to-day, the moonshots, and everything in-between.
Job description: https://www.linkedin.com/jobs/view/1091591321/

Thank you Chris! If you’re interested in joining the team, the links above contain the job descriptions and application details.

Happy Sysadmin Day!

Cat

The post Happy Sysadmin Day appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Nicole — Marketing Associate

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-nicole-marketing-associate/

As our company grows in customers, team members, and projects we find ourselves hiring like mad to keep up. When I created the job description for our first-ever marketing associate, one of the responsibilities was: Miscellaneous — our favorite category!

Backblaze may have been around for almost 13 years now, but we still operate like a startup. That means a fast-paced environment where we’ll be moving quickly with lots of interesting projects to work on every week. This is lovingly internally referred to as the Spec Ops team! That’s because we tend to do whatever is needed to get things done and out the door. We had a great search for candidates who could help me as projects started stacking up, and we found Nicole. She’ll be joining the marketing team and will be taking on some newsletter, churn analysis, and podcast sponsorship functions, in addition to all the various tasks that always come up.

Let’s learn a bit more about Nicole, shall we?

What is your Backblaze title?
Marketing associate

Where are you originally from?
Columbus, Ohio

What attracted you to Backblaze?
The way they engage with their customers on social media is unique. Backblaze treats its customers as friends.

What do you expect to learn while being at Backblaze?
Innovative marketing techniques that are exciting and new!

Where else have you worked?
I previously worked at a staffing company in Columbus as a social media and advertising coordinator. During my time at college, I interned as a development intern at the Leukemia and Lymphoma Society and a social media summer intern at a non-profit that is called Together We Rise.

Where did you go to school?
West Virginia University to study journalism at the Reed College of Media.

What’s your dream job?
Ocean Life Photographer to take photos of beluga whales, sea otters and more!

Of what achievements are you most proud of?
Graduating from college, visiting 37/50 states in America, and teaching my dog how to give a hug.

Why do you like certain things?
I like things that catch me off guard.

Favorite place you’ve traveled?
El Paso, Texas — it’s a beautiful city with a lot of kind people.

Favorite hobby?
Planning dream vacations to fun, new places, investigating new areas and taking my dog to the dog park.

Favorite food?
Pickles from the jar.

Star Trek or Star Wars?
Star Wars! Carrie Fisher/Princess Leia is my inspiration.

Coke or Pepsi?
Coke Zero

Anything else you’d like to tell us?
I can talk for hours about Harry Potter, Gilmore Girls, Bob’s Burgers, Ellen Degeneres, and Michael Buble!

Luckily we have a ton of Coke Zero in the office and a few Gilmore Girls fans in the office so you’ll have plenty of company. Welcome aboard Nicole!

The post Welcome Nicole — Marketing Associate appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Planned Maintenance (Wednesday July 17th 2-4pm Pacific)

Post Syndicated from Yev original https://www.backblaze.com/blog/planned-maintenance-wednesday-july-17th-2-4pm-pacific/

Backblaze Planned Maintenance - 07/17/2019

We will be having a planned maintenance period today between 2:00pm – 4:00pm Pacific Time. Unfortunately this work needs to be done before our regular maintenance which typically occurs on Thursdays from 2-4pm.

During this time the following may be affected for a small subset of users:

  • Log in to www.backblaze.com
  • Create Backup restores and B2 Cloud Storage Snapshots
  • Start downloading newly created restores (restores already downloading should continue)
  • Uploads will pause (data will continue to be scanned and uploads will resume automatically after the maintenance)
  • Access and download data via the Backblaze Mobile Apps
  • B2 users may not be able to upload files or authorize accounts

Backblaze B2 Cloud Storage will continue to serve files. Not all Backblaze customers will be affected during the maintenance window, but if you are experiencing issues, you are likely in the subset of users affected.

All Backblaze services are expected to resume once maintenance is complete.

We will be updating this post with information as we go through the system maintenance, as well as updating our Twitter feeds for more information.

The post Planned Maintenance (Wednesday July 17th 2-4pm Pacific) appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome John — Senior Software Engineer

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-john-senior-software-engineer/

Sr. Engineer, John!

As the Backblaze team and products continue to expand we found that we needed more engineers to help us keep up with existing systems and build out news ones (and we’re always hiring, by the way). To help us, we hired a veteran from Minneapolis, John, to join our team as a senior software engineer. Let’s learn a bit more about John, shall we?

What is your Backblaze Title?
Senior software engineer.

Where are you originally from?
A small town in East Central Minnesota called Bock. Think of a small town. Bock is smaller. Now I live in Minneapolis and wouldn’t trade it for anything.

What attracted you to Backblaze?
I have been impressed with Backblaze’s engineering blog.

What do you expect to learn while being at Backblaze?
How to work effectively as a remote employee.

Where else have you worked?
Lots of places, but I suppose you are not wondering about washing dishes or selling tickets at a movie theater. Well, I worked at a place called the Nerdery. I made many websites for ad agencies. I worked at a Backblaze competitor, Code42, working on backup software. Most recently, I worked at Target.

Where did you go to school?
Remember that tiny town? They didn’t have a school. Too small. I went to Milaca, which was five miles away. That is another tiny town, but much bigger than Bock. A while later, I ended up at a community college close to Minneapolis, then MN State, Mankato. Years later, like right now, I am at the UofMN for my Masters.

What’s your dream job?
This one, I hope!

Favorite place you’ve traveled?
Osaka, Japan. I have been to Japan three times. Once to Osaka, twice to Okinawa, with a couple extra days in Tokyo. Osaka was the only place I have visited that I wanted to just move to.

Favorite hobby?
Playing video games. Currently, I love Overwatch, though I suck. I am perpetually in bronze. Other than that, I also currently am obsessed with Dead Cell on the Switch (and everything). It is an amazing Rogue-lite/Metroidvania style game.

Of what achievement are you most proud?
Oh, that’s tough. Probably fining the person to spend my life with.

Star Trek or Star Wars?
Firefly!

Coke or Pepsi?
Diet Coke.

Favorite food?
Pizza. Has to be pizza.

Why do you like certain things?
Because they are awesome!

Anything else you’d like to tell us?
Nothing that I can think of. Something on your mind to tell me?

Thanks John and welcome aboard! You’re a leaf on the wind!

The post Welcome John — Senior Software Engineer appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Come and Get ‘Em — Storage Pods That Is

Post Syndicated from Yev original https://www.backblaze.com/blog/come-and-get-em-storage-pods-that-is/

Backblaze Storage Pod
The time has come to retire some of our old friends: a number of Backblaze Storage Pods that have reached their end of service in our data centers.

Here’s the catch. You need to come and get them! If you’re in the Sacramento area (or interested in traveling to it), we’re going to have a pickup day on Friday, June 28th, 2019.

We’re unfortunately NOT, under any circumstances, able to ship. First come, first served.

Specs: These are a mix of Storage Pod 2.0 and Storage Pod 3.0 chassis with most of the components included (except for hard drives, including boot drives). We can’t guarantee that the components aren’t nearing the end of their life, but these pods should be in decent working order (and if they aren’t what a fun tinkering project!).

Things to Know About The Storage Pods:

  • Storage Pod 2.0 and 3.0 chassis only.
  • No boot drives. You will need to procure one before these become bootable.
  • We are not able to ship these pods. If you cannot come in person on the date and time below, please make arrangements for someone to come and pick them up on your behalf.

Pickup Event Information:

Date: Friday, June 28th, 2019
Time: 10:00am PST-5:00pm PST
Place: 11085 Sun Center Dr., Rancho Cordova CA, 95670

The post Come and Get ‘Em — Storage Pods That Is appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Wanted: Marketing Associate

Post Syndicated from Yev original https://www.backblaze.com/blog/wanted-marketing-associate/

“You know what’s worth every. single. penny? @backblaze #lifesaver”

Andrei P. (Backblaze customer)

Are you interested in joining a veteran marketing team responsible for bringing almost 30 million page views to our website and over three million page views to our blog each year? A team that helps tell the tales behind the 40 billion files we’ve recovered for our customers? A team that tries to be open, honest, and transparent — to the point of releasing the designs to our Storage Pod, part of the secret sauce that allowed us to manage over 750 petabytes of data in the our cloud?

Backblaze, recommended by The Verge, The Next Web, Lifewire, Tom’s Guide, The New York Times, and many others, is looking for a Marketing Associate to join us and help take us to the next level.

As the Marketing Associate you’ll be helping with:

  • Podcast advertising — Backblaze was very early in the game and remains active to this day. You’ll be prospecting for new shows, creating ad copy to highlight Backblaze, reconciling how those shows performed, and building relationships with the hosts and distribution companies to make sure we’re constantly in the mix and in the know.
  • Newsletter and email campaigns — Backblaze uses emails to communicate both educational and service-level information to our customers. You’ll be responsible for collaborating with your marketing team members to create emails highlighting our different business lines and verticals, keeping the campaigns and newsletters on-time, and handling the formatting/editing/link-checking to make sure it all goes seamlessly.
  • Campaign reconciliation — Backblaze has a lot of projects and campaigns going on all the time. You’ll help make sure our campaigns are properly tracked and will look for patterns that can help them be even more successful.
  • FAQs — Making sure our customers know how our products work is paramount. You’ll be working with project managers and our support department to make sure new products and features are properly documented and building the bones for FAQ articles that need to be created. You’ll also help maintain existing FAQs by updating screenshots and language should something change.
  • Miscellaneous — Our favorite category! Backblaze may have been around for almost 13 years now, but we still operate like a startup. That means a fast-paced environment where we’ll be moving quickly with lots of interesting projects to work on every week. This is lovingly internally referred to as the “Spec Ops” team!

Tools We’d Like You To Know:

  • Office Suite Applications — Microsoft Word & Excel and/or Google Docs, Google Sheets, etc.
  • Email Marketing / CRM — HubSpot, Mailchimp, Constant Contact, etc.
  • Social Media — Twitter, Facebook, LinkedIn, etc.

Knowledge That Could Be Useful:

  • Creative writing
  • Research and analytics
  • Photo editing — Photoshop or equivalent

Are You Our Person?
We’re looking for a person who can join our team and hit the ground running. If you’re not afraid of working on interesting problems, joining a dynamic team, and being willing to outperform the competition, I want to talk to you!

How to Apply:
If the above sounds like you and what you’ll be doing sounds like a good time, we want to talk to you!

  • Send an email to: jobscontact@backblaze.com with the subject “Marketing Associate.”
  • Include your resume.
  • Tell us a little bit about yourself.

This position is located in our San Mateo, California office. Backblaze is an Equal Opportunity Employer.

The post Wanted: Marketing Associate appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

No, Thank You!

Post Syndicated from Yev original https://www.backblaze.com/blog/no-thank-you/

collage of thank you notes sent to Backblaze

One of the things that can get lost in the day-to-day operations of a company is how you’re helping the people at the other end of your product or service. Everyone is busy working on their projects, trying to make the product better, but sometimes if you’re laser-focused on your tasks you can miss the larger picture. Sure, Backblaze team members know that backups are important, and that affordable cloud storage is needed for all kinds of people and organizations, but sometimes it takes a nice handwritten note to remind us that the hard work we’re doing is making a difference.

Handwritten notes might sound a little funny in our digital age, but when users return their USB hard drives to us for a refund, they sometimes leave a little note, and it makes our day whenever we see them. We like to share these with the company whenever they come in, and wanted to highlight a few of them in this post!

Thank you for being a life saver

Thank you Backblaze! You saved all of Mom's pictures!

Thank you, Thank you, Thank you!!! You're the best.

Thanks Backblaze! The restore worked like a charm!

Thanks Backblaze! You saved the family photos again!

We love getting little notes like this because it helps remind us that we’re truly making a difference. If you’re using web services that are lifesavers or give you the warm and fuzzies, go ahead and send them a thank you note — the notes are even mentioned in our recent Who We Are & What We Do video! We’re sure they’ll love the kudos.

Have a tool or service that you love? Give them a shout-out in the comments below!

The post No, Thank You! appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Dan: Junior Support Technician

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-dan-junior-support-technician/

Backblaze Tech Support - Dan

The latest person to join our growing Technical Support team is Dan! He joins us in the role of a Junior Support Technician. One thing that isn’t mentioned in his profile below is that he’s a whiz at Rocket League! Let’s learn a bit more about Dan shall we?

What is your Backblaze title?
Jr. Support Technician.

Where are you originally from?
I am originally from California but I have moved a lot! I spent five years living in Washington, D.C., but have been in California since 2007 and various parts of the Bay Area since 2011.

What attracted you to Backblaze?
The opportunity to work at Backblaze was first brought up to me by Troy when we were classmates at SFSU (San Francisco State University for you out-of-towners — Ed.).

What do you expect to learn while being at Backblaze?
I expect to learn how to be a functioning part of the support team and the company as a whole.

Where else have you worked?
I worked at Round Table Pizza, mastering the art of delivery. My delivering skills were later expanded from pizza to people when I worked for a ride-share app.

Where did you go to school?
I recently graduated from San Francisco State University. Go Gators!!!

What’s your dream job?
I don’t know about dream job, but I am interested in creating/writing content for a service like YouTube, Twitch, or Apple Podcasts at some point.

Of what achievements are you most proud of?
I am proud of finishing school. I have also jumped out of a plane a dozen times and lived to tell the story!

Why do you like certain things?
I like things that give me a sense of accomplishment, whether that be learning a new thing, winning a game, or finishing a good book.

Favorite place you’ve traveled?
I had a great time in Costa Rica. Their food is delicious and the people were very friendly.

Favorite hobby?
My favorite hobbies are gaming, reading, skiing, and rock climbing.

Favorite food?
Peanut butter. On a spoon.

Star Trek or Star Wars?
Star Wars.

Coke or Pepsi?
Coca-Cola.

Anything else you’d like to tell us?
I’m really excited to be here, and am looking forward to getting to know all of you!

Welcome aboard Dan! We’re happy to have you and hope to host a Rocket League tournament in the office soon!

The post Welcome Dan: Junior Support Technician appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Wanted: Renewals Specialist

Post Syndicated from Yev original https://www.backblaze.com/blog/wanted-renewals-specialist/

Hiring - Cecilia
What is a Renewal Specialist?
As a Backblaze Renewals Specialist, you are in charge of maintaining a connection with the lifeblood of Backblaze: our customers. You will be responsible for selling, supporting, and managing subscription renewals for existing customers. You will work closely with sales, support, and marketing teams to share customer feedback and spot real-time trends.

The Ideal Candidate:
You have relevant experience in subscription renewals and account management in the online backup and cloud storage industry. You are an expert in CRM and Sales Automation systems. You are an empathetic and active listener with excellent written and oral communication skills. You are comfortable following a process while being detail-oriented and highly organized. Lastly, you are motivated by our higher mission: helping businesses grow without fear of losing important data.

What We Need From You:

  • Achieve (and occasionally exceed) monthly renewal targets
  • Create, contact, and track progress on renewals via Salesforce opportunities
  • Understand and utilize customer product usage reports
  • Learn how businesses successfully use Backblaze to explain our value proposition
  • Uncover up-selling and generate cross-sell leads during business reviews
  • Update and maintain accurate Salesforce account and contact records
  • Assist with non-technical issues such as billing and invoicing questions
  • Help existing customers with compliance and security questions
  • Escalate accounts at risk of churning to Sales Management

Some Desirable Qualities You Can Bring With You:

  • BA/BS or equivalent educational background
  • Excellent communication/active listening/customer empathy skills
  • One or more years experience in renewals, account management, or customer services preferable in the software industry
  • Familiarity with Salesforce (CRM), Outreach (Sales Automation) and Google App Suite (Gmail, Slides, Docs)
  • Ability to be helpful and knowledgeable, confident, and resilient, and maintain integrity and credibility in the face of challenges and unexpected ambiguity
  • This position is located in San Mateo, California. Regular attendance in the office is expected.
    Backblaze is an Equal Opportunity Employer and we offer competitive salary and benefits, including our no policy vacation policy.

    If this sounds like you, send an email to jobscontact@backblaze.com with:

    • Renewals Specialist in the subject line
    • Your resume attached
    • An overview of your relevant experience

    The post Wanted: Renewals Specialist appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

    Wanted: Software Engineering Manager

    Post Syndicated from Yev original https://www.backblaze.com/blog/wanted-software-engineering-manager/

    Hiring - Cecilia

    Want to work at a company that helps customers in over 150 countries around the world protect their data? Do you want to challenge yourself with a business that serves consumers, SMBs, enterprises, and developers?

    Backblaze delivers high-availability cloud-scale services that our customers count on for reliable data storage. The engineering team prides itself on getting work done, doing the right thing for our customers, and keeping a pace that is sustainable over the long run. We do amazing things while working normal hours, and have time for life outside work.

    If all that sounds interesting, you might be interested to know that Backblaze is looking for a Software Manager!

    Want to know what you’ll be doing?
    As a Software Manager, you will lead a team of Software Engineers in architecting, developing, testing, and deploying high quality software. You will play a key role in product development, starting from collaborating with Product Management on feature definition to deployment. Your technical acumen, project management, communication and collaborative skills will help the team to be product focused and keep deliverables on track.

    Preferred Qualifications:

    • 3+ years of management experience leading a software development team.
    • Motivation to take the initiative in a constantly changing work environment.
    • Experience working across functions with organizations such as Operations, Product Management, and Marketing.
    • Ability to partner with Product Management to manage current and upcoming projects, understand and navigate through competing priorities, and provide work estimation.
    • Skills to mitigate project risks including business, technical, and schedule risks.
    • Strong understanding of web technologies, Javascript, HTML, CSS , and experience developing applications in a Java ecosystem.
    • Experience in software development life cycle — Planning, Development, Integration, Validation, Release.
    • Drive to continually improve engineering processes and standards and drive adoption throughout organization.
    • Good interpersonal skills to manage projects through difficult obstacles.
    • Leadership to develop, mentor, coach, and grow the team.

    Also a Plus:

    • Experience managing teams building mobile and desktop apps.
    • Passionate about usability/interface design, and user behavior testing.

    Backblaze Employees Have:

    • Good attitude and willingness to do what it takes to get the job done.
    • Strong desire to work for a small, fast paced company.
    • Desire to learn and adapt to rapidly changing technologies and work environment.
    • Comfort with well-behaved pets in the office.

    This position is located in San Mateo, California. Regular attendance in the office is expected.
    Backblaze is an Equal Opportunity Employer and we offer competitive salary and benefits, including our no policy vacation policy.

    If this sounds like you, send an email to jobscontact@backblaze.com with:

    • Software Engineering Manager in the subject line
    • Your resume attached
    • An overview of your relevant experience

    The post Wanted: Software Engineering Manager appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

    Backblaze Cloud Backup Release 6.1

    Post Syndicated from Yev original https://www.backblaze.com/blog/backblaze-cloud-backup-release-6-1/

    New Backblaze version is available

    We’re releasing an update today for Backblaze Cloud Backup: version 6.1! This release comes with a performance boost and some underlying client efficiency changes for both the Mac and PC!

    What’s New:

    Windows & Macintosh

    • Sped up throughput and improved RAM efficiency by increasing the large file transmission threshold
    • SSO (Single Sign-On) support for the Inherit Backup State feature
    • Error dialog updates to more clearly identify and explain previously added security features
    • Minor bug fixes
    • Reduced log sizing in some cases which could result in performance issues

    Mac

    • Underlying code updated to XCode 10.2, which should result in some performance improvements

    Release Version Number:

    Mac — 6.1.0.330
    PC — 6.1.0.331

    Availability:

    April, 18 2019

    Cost:

    Free for Backblaze Cloud Backup consumer and business customers and active trial users.

    Upgrade Methods:

    • Immediately when performing a “Check for Updates” (right-click on the Backblaze icon and then select “Check for Updates”).
    • Immediately as a download from: https://secure.backblaze.com/update.htm.
    • Immediately as the default download from: www.backblaze.com.
    • Auto-update will begin rolling out in the next few weeks.

    The post Backblaze Cloud Backup Release 6.1 appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

    Introducing Furball — Rapid Content Delivery

    Post Syndicated from Yev original https://www.backblaze.com/blog/introducing-furball-rapid-content-delivery/

    Introducing Furball

    When we first introduced Catblaze back in 2016, people called us crazy. Back then we thought we were onto something after our CAT scans filtered through our 200 petabytes of data and saw that over 50% of the material was cat pictures. Well, we couldn’t have been more right. We’re now backing up well over 750 petabytes of data and our Catblaze service accounts for almost one-third of it. Similarly to how we keep iterating on Backblaze Cloud Backup, we knew we had to keep working on Catblaze as well.

    Introducing the Furball

    With that many cat photos being uploaded to us, we saw the need to introduce a rapid cat delivery system to our Catblaze offering, which can concatenate your new cat content with your existing cat content in the cloud! We took a look at our B2 Fireball and realized that we could create a similar system that was integrated with our Restore by Mail service to deliver your cat content currently backed up to Catblaze. Introducing: the Furball!

    Furball carrier

    How it Works

    You’ve uploaded all of your cat content to Catblaze, and you feel great. But oh no! Disaster has struck when your frisky feline flipped Fresca all over your computer. Now you need some way to get all of those feline files back. Fret not! Just log in to Catblaze, navigate to the Furball page, enter your address, et voila — all of your cat content will be coughed up to the Furball and sent directly back to you!

    One thing to keep in mind is that Backblaze typically has 11 nines of durability, Catblaze and the Furball program are down to only 9 lives of durability, but don’t let that worry you.

    Furball Pricing

    You might be thinking that the Furball is priceless, but we’re pleased to announce that it won’t actually cost a paw and a leg! We recently increased our Restore by Mail capabilities and Furball pricing is similar at just $189 per Furball for up to 8 terabytes of frisky feline fun!

    *Please note that the Furball ships as soon as we can actually get the cat contents inside the box. This might sound easy but herding cats has proven tricky in the past. Also, please make sure you send us clean data —- otherwise it takes us a while to scrub it. As the old saying goes, “litterbox in, litterbox out.”

    Disk droppings

    Availability and Pricing

    Catblaze is available now for just $6/month per computer for an unlimited amount of cat-related content. We’ll also let you upload other content as well, but we know it’s not as important. Just cough up $189 and the Furball is yours — sent overnight by PetEx! Building on the success of our Restore Return Refund program, you can return your Furball to us within 30 days and we’ll refund you the money!

    You can try Catblaze for free by visiting: http://www.catblaze.com though you might find that it says Backblaze once installed. We regret this typo.

    Furball catbox

    The post Introducing Furball — Rapid Content Delivery appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

    Backblaze Reddit IAmA & World Backup Day 2019

    Post Syndicated from Yev original https://www.backblaze.com/blog/backblaze-reddit-iama-world-backup-day-2019/

    Backblaze and Reddit stuffed logos

    World Backup Day is March 31st and to celebrate this year, we’re going back in time and revisiting one of the most fun things we’ve done here at Backblaze, a Reddit IAmA!

    When — Mark Your Calendars
    On Thursday March 28th at 10am Pacific, join us on the official Reddit IAmA subreddit and ask us whatever you like!

    Who — The Team Behind Backblaze
    Joining in this IAmA will be: Gleb Budman, CEO of Backblaze; Brian Wilson, CTO of Backblaze; Yev Pusin, The Guy Writing This Post; and Andy Klein, the fellow who writes all of the Hard Drive Stats and Storage Pod posts! We’ll also have other Backblaze members popping in if they have some expertise to share!

    What — Reddit AUA (Ask Us Anything)
    We’ll be online answering your questions in real-time. Want to know about Storage Pods? No problem. Hard Drive Stats? Great! What video games we like to play? You got it. What our favorite meal is to eat when we travel? Yummo!

    Reddit AMA with Backblaze March 28, 2019 10am Pacific
    Reddit AMA with Backblaze March 28, 2019 10am Pacific

    Why — Backup Awareness
    Backblaze has supported World Backup Day since it started. Our first AUA (ask us anything) was about seven years ago and was in honor of World Backup Day, as well. We want to make sure that everyone is backed up, and World Backup Day is a great reminder that not everyone has a backup, and lets friends know that they should protect the important files they have on their computers. And, of course, if someone you know could use a service like ours, please send them to: https://www.backblaze.com/free-trial.html

    World Backup Day 2019
    Don’t be an April Fool. Be prepared. Back up your files on March 31st.

    Note: This page is not officially supported or endorsed by World Backup Day.

    The post Backblaze Reddit IAmA & World Backup Day 2019 appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

    Welcome Shaneika: Account Executive

    Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-shaneika-account-executive/

    Shaneika

    Backblaze Business Backup is growing and to help bring customers on-board our sales department is growing! To help being new clients into the Backblaze fold Shaneika has joined the Backblaze team. Let’s learn a bit more about Shaneika shall we?

    What is your Backblaze Title?
    Account Executive.

    Where are you originally from?
    Brooklyn, NY.

    What attracted you to Backblaze?
    The fact that BackBlaze is rising to be the leader in cloud storage and the reviews were phenomenal when I did an extensive review on the company.

    What do you expect to learn while being at Backblaze?
    I would really like to get a handle on the interface, using it as a client as well as using it as an employee. This will enable me to be familiar with what I am selling and what to engage the client with.

    Where else have you worked?
    Oracle, Stamps.com, Envise.

    Where did you go to school?
    Oak Grove High School and University of Phoenix.

    What’s your dream job?
    Eventually becoming a director or VP of sales, however that is later down the line, as my main goal is to get acclimated with my position.

    Favorite place you’ve traveled?
    St Lucia.

    Favorite hobby?
    Sewing for now. My boyfriend got me a sewing machine last year after I mentioned how nice they were at Costco and got one. I am not on Michael Kors level, but I am getting there. NOT!

    Of what achievement are you most proud?
    Raising my 3 boys.

    Star Trek or Star Wars?
    Star Wars. It actually got real interesting when they brought Adam Driver on. LOVE HIM!

    Coke or Pepsi?
    Pepsi, of course.

    Favorite food?
    Curry Goat or Jerk Chicken.

    Why do you like certain things?
    Anything that brings laughter and smiling. We don’t have enough of that, so it is always has been an essential part in life for me. Life is definitely too short not to enjoy it to the fullest!

    Anything else you’d like you’d like to tell us?
    I volunteer during the holidays serving the homeless and sometimes during the year. I am always open to taking others along. Hint Hint 🙂

    Welcome aboard Shaneika! We’ll try to get a volunteer group to help you out one of these days!

    The post Welcome Shaneika: Account Executive appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

    Farewell to Mozy

    Post Syndicated from Yev original https://www.backblaze.com/blog/farewell-to-mozy-backup/

    Mozy folder moving to Backblaze cloud backup

    Around this time last year, we all learned that Carbonite was acquiring Mozy from Dell Inc. That deal closed on March 19, 2018 for $145 million. One year later, we’ve seen reports that Mozy users will be forced to update to the Carbonite service.

    We’re always sad to see a competitor exit the marketplace. When Backblaze burst onto the scene in 2008, Mozy and CrashPlan (also no longer offering a consumer service) were some of our most formidable peers in the online backup space. Much like after CrashPlan exited the consumer space, we’d like to reaffirm our commitment to simple, inexpensive, and unlimited cloud backup for businesses and consumers.

    A Message to Mozy Backup Customers

    If you’ve been using Mozy and are unsure about the transition to Carbonite, we invite you to take a look at our comparison page to see how Backblaze stacks up against the cloud backup competition. We invite to take a free trial of Backblaze. It takes less than 5 minutes to get started and once installed, Backblaze will automatically start backing up your computer — no credit card is required until you decide to buy a license.

    As part of the transition from Mozy to Carbonite, Mozy customers will need to reupload all of their data to Carbonite. If you’re concerned about the time it will take to complete a new backup with Carbonite, Backblaze has recently made our service much faster with the release of Backblaze Computer Backup v6.0. Now is the perfect time to switch to Backblaze, where you’ll be able to back up more data, more quickly, and less expensively.

    Set a Reminder

    While Carbonite does have promotional pricing for existing Mozy customers, that pricing will expire after your first renewal and subsequent charges will be at regular Carbonite rates (Carbonite Billing FAQ). You can compare some of Carbonite’s plans against Backblaze on our comparison chart. If you’d like, we can send an email one month before your renewal, reminding you that it might be coming up, and that it would be a great time to try Backblaze. Just fill out the form below and we’ll send you the reminder.



    Give Backblaze a Try

    Backblaze has been a leader in online backup since 2008 — providing unlimited, inexpensive, and simple online backup to everyone. We currently store over 750 petabytes of data and have restored over 40 billion files for our customers. You can try Backblaze for free at any time by visiting https://www.backblaze.com/free-trial.html.

    We’d like to extend a warm welcome to anyone joining us from Mozy and look forward to taking care of your backups and data!

    The post Farewell to Mozy appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.