Tag Archives: Backblaze Bits

Welcome Janet: Sr. Product Marketing Manager

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-janet-product-marketing-manager/

As the Backblaze team grows, our marketing team is growing with it. To help expand our Backblaze B2 Cloud Storage business we needed some industry veterans, and we were lucky when Janet came on board! Lets learn a bit more about Janet shall we?

What is your Backblaze Title?
Senior Product Marketing Manager, B2 Media and Entertainment.

Where are you originally from?
I was born and raised in Baton Rouge. I fell in love with California during a summer internship and never looked back. Momma still isn’t happy about it.

What attracted you to Backblaze?
With my experience in storage, backup and archive, Backblaze is a natural fit. I like how it feels like a startup, even though it’s been steadily building a business for a decade. I’m not a big company person.

What do you expect to learn while being at Backblaze?
I expect to learn things I never expected to learn.

Where else have you worked?
Most recently I’ve been marketing storage products for the media & entertainment market at Quantum and Atempo, a backup and archive company. Before that, I was developing CAD software for Cadence and coding object recognition algorithms at Lockheed.

Where did you go to school?
I’m a third generation graduate of Louisiana State University, where I studied Computer Science. Geaux Tigers!

What’s your dream job?
One where I work with a great team on interesting projects and we all get fabulously wealthy.

Favorite place you’ve traveled?
Visiting extended family in Singapore and Malaysia, where every meal was a culinary feast with a different tropical fruit for dessert. And yes, I like durian.

Favorite hobby?
Lately I’ve been obsessed with family history research. I’ve dug up so many incredible stories in the historic newspaper archives: deadly gunfights, embezzlers, brothel owners, and even a bigamist. If you think your family is boring, you haven’t dug deep enough.

Of what achievement are you most proud?
In 2014, I founded Bike to Shop Day, a one-day event where businesses offered discounts or other perks to people who arrived by bike. We recruited 90 businesses in San Mateo and Santa Clara County the first year, then grew to 130 the second year. Our goal was to raise awareness with shop owners and shoppers that bicycling for errands

Star Trek or Star Wars?
Star Wars, but I’m really more into Indiana Jones. Because Harrison Ford.

Coke or Pepsi?
I’m a Southerner, so I have to say Coke. To be honest, I prefer sparkling water. Call it the Californian in me.

Favorite food?
Lay’s potato chips. I can’t eat just one.

Why do you like certain things?
I like things that make me think. I like things that make me imagine.

Anything else you’d like you’d like to tell us?
Eight years ago I decided to ride my bicycle to work every day. Now I bike and take transit almost everywhere and my car gathers dust in the driveway.

Janet has one of the coolest bikes on the planet, it folds up and sometimes hangs out next to her desk! Welcome aboard Janet!

The post Welcome Janet: Sr. Product Marketing Manager appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

How We Optimized Storage and Performance of Apache Cassandra at Backblaze

Post Syndicated from Andy Klein original https://www.backblaze.com/blog/wide-partitions-in-apache-cassandra-3-11/

Guest post by Mick Semb Wever

Backblaze uses Apache Cassandra, a high-performance, scalable distributed database to help manage hundreds of petabytes of data. We engaged the folks at The Last Pickle to use their extensive experience to optimize the capabilities and performance of our Cassandra 3.11 cluster, and now they want to share their experience with a wider audience to explain what they found. We agree; enjoy!

— Andy

Wide Partitions in Apache Cassandra 3.11

by Mick Semb Wever, Consultant, The Last Pickle

Wide partitions in Cassandra can put tremendous pressure on the Java heap and garbage collector, impact read latencies, and can cause issues ranging from load shedding and dropped messages to crashed and downed nodes.

While the theoretical limit on the number of cells per partition has always been two billion cells, the reality has been quite different, as the impacts of heap pressure show. To mitigate these problems, the community has offered a standard recommendation for Cassandra users to keep partitions under 400MB, and preferably under 100MB.

However, in version 3 many improvements were made that affected how Cassandra handles wide partitions. Memtables, caches, and SSTable components were moved off-heap, the storage engine was rewritten in CASSANDRA-8099, and Robert Stupp made a number of other improvements listed under CASSANDRA-11206.

While working with Backblaze and operating a Cassandra version 3.11 cluster, we had the opportunity to test and validate how Cassandra actually handles partitions with this latest version. We will demonstrate that well designed data models can go beyond the existing 400MB recommendation without nodes crashing through heap pressure.

Below, we walk through how Cassandra writes partitions to disk in 3.11, look at how wide partitions impact read latencies, and then present our testing and verification of wide partition impacts on the cluster using the work we did with Backblaze.

The Art and Science of Writing Wide Partitions to Disk

First we need to understand what a partition is and how Cassandra writes partitions to disk in version 3.11.

Each SSTable contains a set of files, and the (–Data.db) file contains numerous partitions.

The layout of a partition in the –Data.db file has three components: a header, followed by zero or one static rows, which is followed by zero or more ordered Clusterable objects. The Clusterable object in this file may either be a row or a RangeTombstone that deletes data with each wide partition containing many Clusterable objects. For an excellent in-depth examination of this, see Aaron’s blog post Cassandra 3.x Storage Engine.

The –Index.db file stores offsets for the partitions, as well as the IndexInfo serialized objects for each partition. These indices facilitate locating the data on disk within the –Data.db file. Stored partition offsets are represented by a subclass of the RowIndexEntry. This subclass is chosen by the the ColumnIndex and depends on the size of the partition:

  • RowIndexEntry is used when there are no Clusterable objects in the partition, such as when there is only a static row. In this case there are no IndexInfo objects to store and so the parent RowIndexEntry class is used rather than a subclass.
  • The IndexEntry subclass holds the IndexInfo objects in memory until the partition has finished writing to disk. It is used in partitions where the total serialized size of the IndexInfo objects is less than the column_index_cache_size_in_kb configuration setting (which defaults to 2KB).
  • The ShallowIndexEntry subclass serializes IndexInfo objects to disk as they are created and references these objects using only their position in the file. This is used in partitions where the total serialized size of the IndexInfo objects is more than the column_index_cache_size_in_kb configuration setting.

These IndexInfo objects provide a sampling of positional offsets for rows within a partition, creating an index. Each object specifies the offset the page starts at, the first row and the last row.

So, in general, the bigger the partition, the more IndexInfo objects need to be created when writing to disk — and if they are held in memory until the partition is fully written to disk they can cause memory pressure. This is why the column_index_cache_size_in_kb setting was added in Cassandra 3.6 and the objects are now serialized as they are created.

The relationship between partition size and the number of objects was quantified by Robert Stupp in his presentation, Myths of Big Partitions.

IndexInfo numbers from Robert Stupp

How Wide Partitions Impact Read Latencies

Cassandra’s key cache is an optimization that is enabled by default and helps to improve the speed and efficiency of the read path by reducing the amount of disk activity per read.

Each key cache entry is identified by a combination of the keyspace, table name, SSTable, and the partition key. The value of the key cache is a RowIndexEntry or one of its subclasses — either IndexedEntry or the new ShallowIndexedEntry. The size of the key cache is limited by the key_cache_size_in_mb configuration setting.

When a read operation in the storage engine gets a cache hit it avoids having to access the –Summary.db and –Index.db SSTable components, which reduces that read request’s latency. Wide partitions, however, can decrease the efficiency of this key cache optimization because fewer hot partitions will fit into the allocated cache size.

Indeed, before the ShallowIndexedEntry was added in Cassandra version 3.6, a single wide row could fill the key cache, reducing the hit rate efficiency. When applied to multiple rows, this will cause greater churn of additions and evictions of cache entries.

For example, if the IndexEntry for a 512MB partition contains 100K+ IndexInfo objects and if these IndexInfo objects total 1.4MB, then the key cache would only be able to hold 140 entries.

The introduction of ShallowIndexedEntry objects changed how the key cache can hold data. The ShallowIndexedEntry contains a list of file pointers referencing the serialized IndexInfo objects and can binary search through this list, rather than having to deserialize the entire IndexInfo objects list. Thus when the ShallowIndexedEntry is used no IndexInfo objects exist within the key cache. This increases the storage efficiency of the key cache in storing more entries, but does still require that the IndexInfo objects are binary searched and deserialized from the –Index.db file on a cache hit.

In short, on wide partitions a key cache miss still results in two additional disk reads, as it did before Cassandra 3.6, but now a key cache hit incurs a disk read to the -Index.db file where it did not before Cassandra 3.6.

Object Creation and Heap Behavior with Wide Partitions in 2.2.13 vs 3.11.3

Introducing the ShallowIndexedEntry into Cassandra version 3.6 creates a measurable improvement in the performance of wide partitions. To test the effects of this and the other performance enhancement features introduced in version 3 we compared how Cassandra 2.2.13 and 3.11.3 performed when one hundred thousand, one million, or ten million rows were each written to a single partition.

The results and accompanying screenshots help illustrate the impact of object creation and heap behavior when inserting rows into wide partitions. While version 2.2.13 crashed repeatedly during this test, 3.11.3 was able to write over 30 million rows to a single partition before Cassandra Out-of-Memory crashed. The test and results are reproduced below.

Both Cassandra versions were started as single-node clusters with default configurations, excepting heap customization in the cassandra–env.sh:

MAX_HEAP_SIZE=”1G”
HEAP_NEWSIZE=”600M”

In Cassandra only the configured concurrency of memtable flushes and compactors determines how many partitions are processed by a node and thus pressuring its heap at any one time. Based on this known concurrency limitation, profiling can be done by inserting data into one partition against one Cassandra node with a small heap. These results extrapolate to production environments.

The tlp-stress tool inserted data in three separate profiling passes against both versions of Cassandra, creating wide partitions of one hundred thousand (100K), one million (1M), or ten million (10M) rows.

A tlp-stress profile for wide partitions was written, as no suitable profile existed. The read to write ratio used the default setting of 1:100.

The following command lines then implemented the tlp-stress tool:

# To write 100000 rows into one partition
tlp-stress run Wide –replication “{‘class’:’SimpleStrategy’,’replication_factor’: 1}” -n 100K# To write 1M rows into one partition
tlp-stress run Wide –replication “{‘class’:’SimpleStrategy’,’replication_factor’: 1}” -n 1M# To write 10M rows into one partition
tlp-stress run Wide –replication “{‘class’:’SimpleStrategy’,’replication_factor’: 1}” -n 10M

Each time tlp-stress executed it was immediately followed by a command to ensure the full count of specified rows passed through the memtable flush and were written to disk:

nodetool flush

The graphs in the sections below, taken from the Apache NetBeans Profiler, illustrate how the ShallowIndexEntry in Cassandra version 3.11 avoids keeping IndexInfo objects in memory.

Notably, the IndexInfo objects are instantiated far more often, but are referenced for much shorter periods of time. The Garbage Collector is more effective at removing short-lived objects, as illustrated by the GC pause times being barely present in the Cassandra 3.11 graphs compared to Cassandra 2.2 where GC pause times overwhelm the JVM.

Wide Partitions in Cassandra 2.2

Benchmarks were against Cassandra 2.2.13

One Partition with 100K Rows (2.2.13)

The following three screenshots shows the number of IndexInfo objects instantiated during the write benchmark, during compaction, and a heap profile.

The partition grew to be ~40MB.

Objects created during tlp-stress

screenshot of Cassandra 2.2 objects created during tlp-stress

Objects created during subsequent major compaction

screenshot of Cassandra 2.2 objects created during subsequent major compaction

Heap profiled during tlp-stress and major compaction

screenshot of Cassandra 2.2 Heap profiled during tlp-stress and major compaction

The above diagrams do not have their x-axis expanded to the full width, but still encompass the startup, stress test, flush, and compaction periods of the benchmark.

When stress testing starts with tlp-stress, the CPU Time and Surviving Generations starts to climb. During this time the heap also starts to increase and decrease more frequently as it fills up and then the Garbage Collector cleans it out. In these diagrams the garbage collection intervals are easy to identify and isolate from one another.

One Partition with 1M Rows (2.2.13)

Here, the first two screenshots show the number of IndexInfo objects instantiated during the write benchmark and during the subsequent compaction process. The third screenshot shows the CPU & GC Pause Times and the heap profile from the time writes started through when the compaction was completed.

The partition grew to be ~400MB.

Already at this size the Cassandra JVM is GC thrashing and has occasionally Out-of-Memory crashed.

Objects created during tlp-stress

screenshot of Cassandra 2.2.13 Objects created during tlp-stress

Objects created during subsequent major compaction

screenshot of Cassandra 2.2.13 Objects created during subsequent major compaction

Heap profiled during tlp-stress and major compaction

screenshot of Cassandra 2.2.13 Heap profiled during tlp-stress and major compaction

The above diagrams display a longer running benchmark, with the quiet period during the startup barely noticeable on the very left-hand side of each diagram. The number of garbage collection intervals and the oscillations in heap size are far more frequent. The GC Pause Time during the stress testing period is now consistently higher and comparable to the CPU Time. It only dissipates when the benchmark performs the flush and compaction.

One Partition with 10M Rows (2.2.13)

In this final test of Cassandra version 2.2.13, the results were difficult to reproduce reliably, as more often than not this test Out-of-Memory crashed from GC heap pressure.

The first two screenshots show the number of IndexInfo objects instantiated during the write benchmark and during the subsequent compaction process. The third screenshot shows the GC Pause Time and the heap profile from the time writes started until compaction was completed.

The partition grew to be ~4GB.

Objects created during tlp-stress

Objects created during subsequent major compaction

Heap profiled during tlp-stress and major compaction

screenshot of Cassandra Heap profiled during tlp-stress and major compaction

The above diagrams display consistently very high GC Pause Time compared to CPU Time. Any Cassandra node under this much duress from garbage collection is not healthy. It is suffering from high read latencies, could become blacklisted by other nodes due to its lack of responsiveness, and even crash altogether from Out-of-Memory errors (as it did often during this benchmark).

Wide Partitions in Cassandra 3.11.3

Benchmarks were against Cassandra 3.11.3

In this series, the graphs demonstrate how IndexInfo objects are created either from memtable flushes or from deserialization off disk. The ShallowIndexEntry is used in Cassandra 3.11.3 when deserializing the IndexInfo objects from the -Index.db file.

Neither form of IndexInfo objects reside long in the heap and thus the GC Pause Time is barely visible in comparison to Cassandra 2.2.13 despite the additional numbers of IndexInfo objects created via deserialization.

One Partition with 100K Rows (3.11.3)

As with the earlier version test of this size, the following two screenshots shows the number of IndexInfo objects instantiated during the write benchmark and during the subsequent compaction process. The third screenshot shows the CPU & GC Pause Time and the heap profile from the time writes started through when the compaction was completed.

The partition grew to be ~40MB, the same as with Cassandra 2.2.13

Objects created during tlp-stress

screenshot of Cassandra 3.11.3 objects created during tlp-stress

Objects created during subsequent major compaction

screenshot of Cassandra 3.11.3 objects created during subsequent major compaction

Heap profiled during tlp-stress and major compaction

screenshot of Cassandra 3.11.3 Heap profiled during tlp-stress and major compaction

The diagrams above are roughly comparable to the first diagrams presented under Cassandra 2.2.13, except here the x-axis is expanded to full width. Note there are significantly more instantiated IndexInfo objects, but barely any noticeable GC Pause Time.

One Partition with 1M Rows (3.11.3)

Again, the first two screenshots show the number of IndexInfo objects instantiated during the write benchmark and during the subsequent compaction process. The third screenshot shows the CPU & GC Pause Time and the heap profile over the time writes started until the compaction was completed.

The partition grew to be ~400MB, the same as with Cassandra 2.2.13

Objects created during tlp-stress

Objects created during subsequent major compaction

Heap profiled during tlp-stress and major compaction

The above diagrams show a wildly oscillating heap as many IndexInfo objects are created, and shows many garbage collection intervals, yet the GC Pause Time remains low, if at all noticeable.

One Partition with 10M Rows (3.11.3)

Here again, the first two screenshots show the number of IndexInfo objects instantiated during the write benchmark and during the subsequent compaction process. The third screenshot shows the CPU & GC Pause Time and the heap profile over the time writes started until the compaction was completed.

The partition grew to be ~4GB, the same as with Cassandra 2.2.13

Objects created during tlp-stress

Objects created during subsequent major compaction

Heap profiled during tlp-stress and major compaction

Unlike this profile in 2.2.13, the cluster remains stable as it was when running 1M rows per partition. The above diagrams display an oscillating heap when IndexInfo objects are created, and many garbage collection intervals, yet GC Pause Time remains low, if at all noticeable.

Maximum Rows in 1GB Heap (3.11.3)

In an attempt to push Cassandra 3.11.3 to the limit, we ran a test to see how much data could be written to a single partition before Cassandra Out-of-Memory crashed.

The result was 30M+ rows, which is ~12GB of data on disk.

This is similar to the limit of 17GB of data written to a single partition as Robert Stupp found in CASSANDRA-9754 when using a 5GB Java heap.

screenshot of Cassandra 3.11.3 memory usage

What about Reads

The following graph reruns the benchmark on Cassandra version 3.11.3 over a longer period of time with a read to write ratio of 10:1. It illustrates that reads of wide partitions do not create the heap pressure that writes do.

screenshot of Cassandra 3.11.3 read functions

Conclusion

While the 400MB community recommendation for partition size is clearly appropriate for version 2.2.13, version 3.11.3 shows that performance improvements have created a tremendous ability to handle wide partitions and they can easily be an order of magnitude larger than earlier versions of Cassandra without nodes crashing through heap pressure.

The trade-off for better supporting wide partitions in Cassandra 3.11.3 is increased read latency as row offsets now need to be read off disk. However, modern SSDs and kernel pagecaches take advantage of larger configurations of physical memory providing enough IO improvements to compensate for the read latency trade-offs.

The improved stability and falling back on better hardware to deal with the read latency issue allows Cassandra operators to worry less about how to store massive amounts of data in different schemas and unexpected data growth patterns on those schemas.

Some CASSANDRA-9754 custom B+ tree structures will be used to more effectively look up the deserialised row offsets and further avoid the deserialization and instantiation of short-lived unused IndexInfo objects.


Mick Semb Wever Mick Semb Wever designs, builds, and is an evangelist for distributed systems, from data-driven backends using Cassandra, Hadoop, Spark, to enterprise microservices platform.

The post How We Optimized Storage and Performance of Apache Cassandra at Backblaze appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Wanted: Senior Android Developer

Post Syndicated from Yev original https://www.backblaze.com/blog/wanted-senior-android-developer/

We're Hiring

You will lead the development of Backblaze’s Android application. Your responsibilities will include designing and implementing features as well as fixing bugs in a timely manner within project constraints. There are significant enhancements in the works, and you’ll be a part of making them happen.

Qualifications

  • 10+ years of overall experience in software programming with 6 years minimum specializing in Android application development
  • At least 3 published applications on the Android Marketplace available for immediate download and review by our team
  • Experienced practicing Agile process
  • Extensive experience in delivering highly modular, model-driven application
  • Extensive experience with building applications using Java I/O, Collections, Algorithms and other well known application frameworks
  • Experienced developing rich GUIs for Android
  • Experienced with source code management techniques using Git
  • Solid understanding of algorithms, memory management, object oriented programming, MVC programming, and concurrent programming
  • Extensive experience detecting and correcting memory usage issues, as well as optimizing code for application performance
  • A solid understanding of operating system fundamentals such as processes, inter-process communication, multi-threading primitives, race conditions and deadlocks
  • Experienced with JSON, XML, and interfacing Android applications to server side APIs
  • Ability to function effectively and communicate with the following cross-functional teams: UX Designer, Project/Product Management, Quality Assurance, Marketing, and manage continuously changing business needs
  • Desire to work in a startup environment that includes rapid release, quick and reliable decision making, and a high degree of autonomy

Must have a strong background in:

  • Computer Science
  • Multi-threaded programming
  • Building reliable, testable software

Benefits

  • Competitive healthcare plans
  • Competitive compensation and 401k
  • All employees receive option grants
  • Unlimited vacation days
  • Strong coffee
  • Fully stocked micro kitchen
  • Catered breakfast and lunches
  • Awesome people who work on awesome projects
  • New parent childcare bonus
  • Normal work hours
  • Get to bring your pets into the office
  • San Mateo Office — located near Caltrain and Highways 101 & 280

If this all sounds like you:

  • Send an email to jobscontact@backblaze.com with the position in the subject line.
  • Tell us a bit about your work history.
  • Include your resume.

Backblaze is an Equal Opportunity Employer.

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Best of the Blog 2018

Post Syndicated from Roderick Bauer original https://www.backblaze.com/blog/best-of-the-blog-2018/

Best of the Blog 2018
2018 was a great year for Backblaze. We hope it was a great year for you, too. We’d like to start off the year with a look back at what we believe are the top blog posts of 2018.

We had outstanding posts in our Entrepreneurship series by our CEO Gleb Budman and others. We discussed the costs and use of LTO vs the cloud in a number of posts. We wrote again about ransomware, which unfortunately is still with us and will be covered along with other data security topics in the coming year. We increased the number of posts aimed at developers. Our What’s the Diff series of posts introduced technical terms and topics that might be new to some readers. We also launched a Power Tips series, which we hope will provide useful information to both our Cloud Backup and B2 users. We also had guest posts from Archiware, Lensrentals, and others, and a series about Veeam. Finally, hybrid cloud and multi-cloud are showing up in more and more posts and we expect that trend to continue. And, Backblaze wouldn’t be Backblaze without a little bit of our signature humor.

Please let us know if we’ve left out something you think should be included. We’d also like your comments on which topics you enjoyed, and what type of blog posts you’d like to see more of (or less of) in 2019.

We are looking forward to a busy and productive 2019!

The Best from the Backblaze Blog in 2018

January 3

12 B2 Power Tips for New Users

February 1

Backblaze Hard Drive Stats for 2017

February 22

Ode to ‘Locate My Computer’

March 9

Backblaze Cuts B2 Download Price In Half

April 3

Backblaze Announces B2 Compute Partnerships

April 10

Cloud Empire: Meet the Rebel Alliance

April 19

Confused About the Hybrid Cloud? You’re Not Alone

May 3

The Helium Factor and Hard Drive Failure Rates

May 29

Getting Rid of Your Mac? Here’s How to Securely Erase a Hard Drive or SSD

July 17

Backblaze Durability is 99.999999999% — And Why It Doesn’t Matter

July 26

Five Tips For Creating a Predictable Cloud Storage Budget

August 2

What’s the Diff: Backup vs Archive

September 26

Backblaze and Cloudflare Partner to Provide Free Data Transfer

October 2

Backing Up for Small Business

October 9

iconik and Backblaze — The Cloud Production Solution You’ve Always Wanted

November 13

Making Lemonade: The Importance of Social Media and Community

December 4

LTO Versus Cloud Storage Costs — the Math Revealed

December 13

Bootstrapping to $30 Million ARR

December 18

2018 in the Rear View Mirror

Thanks again for reading our blog in 2018!

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Storage Pod Dominoes

Post Syndicated from Yev original https://www.backblaze.com/blog/storage-pod-dominoes/

Storage Pod dominoes
As we’re lightening things up in time for the holidays, we decided to share this little video that’s been internal only for a while. We figured it could be a fun little holiday gift for our fans!

While we do have giveaways for hardware when we can, sometimes we do have to get rid of things in a somewhat unceremonious manner. Last summer we had a bit of housekeeping to do with inoperable storage pods and decided to have some fun with chassis that were destined for the recycling heap. It took a while in the sweltering Sacramento heat, but we hope you enjoy.

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2018 in the Rear View Mirror

Post Syndicated from Andy Klein original https://www.backblaze.com/blog/2018-in-the-rear-view-mirror/

2018 Year in Review

Thank you to all of our customers and friends. You’ve made 2018 a great year for Backblaze. Here’s a quick look at what we’ve been up to in the past year.

Behind the Scenes

Backblaze likes to be transparent in how we do business. Here are just a few areas where we pointed the light on ourselves:

Storage: We started the year with 500 petabytes of data storage. We’ll finish with over 750 petabytes of storage under management — next up, our first exabyte.

Durability: The durability of Backblaze B2 is eleven 9’s. Here’s how we calculated that number and what 99.999999999 really means for you.

Hard Drive Stats: We continue to publish our Hard Drive Stats reports each quarter, detailing the failure rates of the hard drives in the Backblaze data centers. Here’s the most recent report for Q3 2018 and here’s everything since we started.

$30 Million ARR: Backblaze got to $30 million annualized recurring revenue with only $3 million in funding. For some reason, some companies insist on doing the opposite.

Making Lemonade: Peer into Yev’s mind and see how he tackles the wild ride that is social media management.

Data Center PDUs: Read how one of our data center technicians solved the problem of too many cables in the wrong place in the data center.

The Startup CEO: Our CEO continued to publish a series of blog posts on the lessons learned from starting and operating Backblaze for the past 11 years.

Helium and Hard Drives: Take a look at how helium affects the hard drives we use.

People

Over this last year Backblaze hired 34 new people, let’s welcome: Janet, Morgan, John, Cheryl, Ebony, Athrea, Cameron, Skip, John, Vanna, Tina, Daniel, Jyotsna, Jack, Tim, Elliott, Josh, Steven, Victoria, Daren, Billy, Jacob, Nathan, Michele, Matt, Lin, Alex, and a few of others who choose to remain unnamed. Let’s not forget our 2018 interns; Nelly, Kelly, Angie, and Colin.

Come join us, we have some great jobs open for the right people.

Backblaze people 2011 Backblaze people 2018

One thing that happens when you add people is you need a place for them to work. Sometimes that means people have to move around. Back in 2012, Yev and I staked out the marketing corner in the office, complete with a view of the back alley. It was our work home for over six years, but we recently had to say goodbye. The marketing group had grown too big for our little corner and we all had to move to a new location in the office. Sigh.

Marketing corner

Fun

MegaBot versus Backblaze: We gave a few busted Backblaze Storage Pods to a 30 foot tall robot who crushes other robots for a living. What could possibly go wrong?

Blog Noir: Reggie, the Macbook, had croaked. Could our hero use Backblaze to recover Reggie’s data from beyond the grave?

Backblaze Bling: We made a shiny version of Backblaze that has no additional features and is ridiculously more expensive version of Backblaze, but its only for sale on April 1st. Be the first on you block to overpay.

Holiday Wishes There’s a gift on the list for everyone on your shopping list.

Numbers

Behind every business there are a lot of numbers, here are a few we thought might be interesting.

11 years — Over the last 11 years, Backblaze has conducted our annual backup awareness survey looking at how often people back up their computers.

6% — In 2018, a mere 6% of the respondents backed up all the data on their computers at least once a day.

35 billion — The number of files Backblaze has restored for our Consumer Backup and Business Backup customers since we started keeping track in 2011.

876,388,286 — The number of Consumer and Business Backup files restored by our customers just in November 2018. That’s 29.2 million files per day or 1.2 million files per hour or 20,868 files per minute. That’s a lot of memories and musings returned to their rightful owners.

104,527 — The number of spinning hard drives in our data center, including data drives and boot drives.

1,920 — The number of Backblaze Storage Pods in use today. Nearly all are deployed in Backblaze Vaults.

Onward

2018 was a good year for Backblaze. Growth was not too fast and not too slow, but just right. We are all looking forward to 2019 and continuing to keep people’s data backed up, safe, and ready for when it’s needed.

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Backblaze Holiday Gift Guide — 2018

Post Syndicated from Yev original https://www.backblaze.com/blog/backblaze-holiday-gift-guide-2018/

Backblaze Holiday Gift Guide

At Backblaze we’re always looking for interesting things to give to our loved ones over the holiday season, and this year it kind of snuck up on us! We’ve put together a lightly curated list of interesting gifts for your loved ones…or, your enemies!

Personal Assistants — For The Home

Google Home Hub
If you’ve used the Google Assistant on your phone or were given a Google Home Mini in the past, this is a great way to take it up a notch. You get all the functionality of the Google Assistant along with a visual display to show you the weather, photos, recipes, videos, and anything else you can ask of the world’s largest search engine. While the Home Hub does support voice calling via Google’s Duo app, it does not have a camera for video calls.
Google Home Hub screen shot

Amazon Echo Show (2nd Generation)
Is the Alexa more your jam? No worries. The Echo Show is Amazon’s central hub for the home and brings you all the power of Alexa with an HD screen for video playback and photo viewing. Amazon also provides a camera for video calling, which means you can take video calls while working around the house or getting help from your grandma in the kitchen. Plus the speakers are pretty good!
Amazon Echo Show

Facebook Portal
The Facebook Portal takes things one step further by giving users the full power of Alexa while also introducing a face-tracking camera. This means that you can take video calls while working in the kitchen, or around the house, and the Portal will track and follow you so that you can always see the folks on the other end of the screen. Some find that a smidge odd, but if you find yourself with your hands full or chasing around a toddler, it might be nice!
Facebook Portal

For Your Ears

Apple AirPods
You’ve seen them everywhere, including our guide from 2017, but these are still the leader in wireless earpods.
Apple AirPods

Jabra Elite 65t
If you don’t have an iPhone, or just don’t like the white coloring of the AirPods, the Jabra Elite 65t in-ear headphones are pretty good. They also come in an Active model that gives a smidge more waterproofing.
Jabra 65t

Bose Soundlink II
These aren’t in-ear headphones, but they are probably some of the best noise-canceling wireless headphones on the market, and worth the expense for the folks who are frequent travelers in your life.
Bose Soundlink II

Sennheiser GSP 300 — Gaming Headset
These are awesome headphones for the gamer in your life. They work with all modern gaming consoles as well as Macs and PCs. They are also great for voice calls in the office between rounds of Overwatch — not that we know anything about that.
Sennheiser GSP 300 -- Gaming Headset

For Your Wrist

Apple Watch
It’s the most common smartwatch out there, and it’s now better at tracking your fitness. There’s an HERMES model in case you have extra money lying around.
Apple Watch

Fossil Gen 4
If you’re using an Android phone and want something compatible with Wear OS by Google, this watch looks good and works well. Like most smartwatches, however, the battery life is a bit lacking.
Fossil Gen 4

Amazefit Bip
Some people just want a smartwatch to screen calls and tell the time. If you’re sad that the Pebble is no longer under development, take a look at this simple smartwatch that gives you some of the basics — and has great battery life, too.
Amazefit Bip

Fitbit Flex 2
For those who don’t need a smartphone, take a look at the Fitbit Flex 2. It’s small, counts your steps, and can also track sleep. There’s also the Fitbit Ace — a kids’ version!
Fitbit Flex 2

Random Acts Of Gifting

Sous Vide Starter Kit
Now that everyone is watching Chef’s Table, folks want to be able to make the perfect steak at home. Sous vide used to be the kitchen secret of top chefs, but it’s now available to everyone. This starter kit will get you through the basics.
Yedi Sous Vide starter kit

Repour Winesaver
It’s the holidays, so you’re likely opening a few bottles of something or other. If that something is wine, this little gadget helps you keep it tasty by removing the oxygen left over in the bottle. That’s ideal for folks who open a bottle after coming home from the relatives, and who want to keep it tasting great for a few extra days.
Repour Winesaver

Sphero Mini
This little fellow is a tiny robotic ball that you can program. It’s great for kids and adults who want to learn programing, and it’s fun to watch zoom around the office. There’s even a BB-8 version!
Sphero Mini

MegaBots — Crush Things
Some of you may have seen us crush some of our broken storage pods, and if that looked cool, and you’re in the Bay Area, you can crush something too! The folks who built the MegaBot Eagle Prime will use his claw to crush whatever you want — for a nominal fuel fee!
MegaBots -- Crush Things

Backblaze
You know it. You love it. Now gift it!

Give Backblaze Backup

The post Backblaze Holiday Gift Guide — 2018 appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Morgan: Director of Sales

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-morgan-director-of-sales/

Morgan, Director of Sales at Backblaze

Backblaze continues to grow and as we do so we needed someone to take over helming our Sales department. We’ve hired quite a few folks over the last few months and the glue that holds them together is Morgan, our new director of sales. Let’s learn a bit more about Morgan shall we?

What is your Backblaze title?
Director of sales.

Where are you originally from?
Born and raised in California.

What attracted you to Backblaze?
A workplace culture that emphasizes organic growth and employee development.

What do you expect to learn while at Backblaze?
What makes Backblaze’s customers love our products and how we can serve them better.

Where else have you worked?
For the past nine years I’ve worked at Barracuda Networks. Phew.

Where did you go to school?
San Jose State, where I studied History.

What’s your dream job?
Movie director.

Favorite place you’ve traveled?
Visiting Mexico City was magical beyond words.

Favorite hobby?
DJing.

Of what achievement are you most proud?
Seeing reps who I have hired and trained go on to win sales awards and exceed their annual quotas. Feels good, man.

Star Trek or Star Wars?
Lord of the Rings.

Coke or Pepsi?
Coffee.

Favorite food?
Thin crust pizza.

Why do you like certain things?
They make me happy and/or they make me see the world differently.

Anything else you’d like you’d like to tell us?
At age five I ruined a magician’s act. No regrets.

A fun fact about Morgan is that he DJ’d a few of our employees’ weddings and we all only found this out after he had come in to interview. Welcome aboard Morgan!

The post Welcome Morgan: Director of Sales appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

MegaBot vs Backblaze

Post Syndicated from Yev original https://www.backblaze.com/blog/megabot-vs-backblaze/

MegaBot vs Backblaze

We tend to be pretty thrifty at Backblaze and that means we repurpose as many components as we can, but sometimes we’re left with broken or unusable chassis. What better way to give these former Storage Pod carcasses a send-off than to enlist the service of world-famous MegaBot: Eagle Prime.

Crushing metal all day with Eagle Prime was a pretty great way to spend a Saturday, but when we shared a version of this video with our office, a lot of folks were left feeling uneasy. You see, we spend a lot of time and energy making sure that we are keeping data safe, and that means making sure that our Storage Pods are in tip-top shape. Seeing them getting crushed elicited some groans and gasps during the video premier in our weekly meeting. We hope you get a bit more enjoyment out of it than our data center team did!

Disclaimer: No hard drives were hurt in the making of this video.

The post MegaBot vs Backblaze appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Wanted: Inside Sales Account Executive

Post Syndicated from Yev original https://www.backblaze.com/blog/wanted-inside-sales-account-executive/

Job Description
Backblaze is looking for an Inside Sales Account Executive to join our Backblaze for Business sales team. This is an important role that will help determine the growth path of the company. Finding exceptional individuals who love working in a dynamic and challenging environment is our highest priority. We are searching for people who have successfully met and exceeded sales goals and would prefer to hire someone who has worked at a B2B Software as a Service or Data Protection company.

The History of Backblaze from our CEO
In 2007, after a friend’s computer crash caused her some suffering, we realized that with every photo, video, song, and document going digital, everyone would eventually lose all of their information. Five of us quit our jobs to start a company with the goal of making it easy for people to backup their data.

Like many startups, for a while we worked out of a co-founder’s one-bedroom apartment. Unlike most startups, we made an explicit agreement not to raise funding during the first year. We would then touch base every six months and decide whether to raise or not. We wanted to focus on building the company and the product, not on pitching and slide decks. And critically, we wanted to build a culture that understood money comes from customers, not the magical VC giving tree. Over the course of 5 years we built a profitable, multi-million dollar revenue business — and only then did we raise a VC round.

10 Years Later We Are a Growing & Thriving Company with

  • A brand millions recognize for openness, ease-of-use, and affordability.
  • A computer backup service that stores over 700 petabytes of data, has recovered over 35 billion files for hundreds of thousands of paying customers — most of whom self-identify as being the people that find and recommend technology products to their friends.
  • A growing, profitable and cash-flow positive company.
  • And last, but most definitely not least: a great sales team.

The Ideal Account Executive Candidate will

  • Have extensive B2B sales experience with a primary focus on companies <500 employees with strong brand recognition and demand generation activities.
  • Give excellent product demonstrations that use the customer’s pain points and needs to create a uniquely customized value proposition.
  • Have a track record of managing inbound interest while generating new pipeline through prospecting and referrals.
  • Knowing how to sell on value instead of relying on discounting.

Responsibilities

  • Manage the entire SaaS sales cycle from qualification to successful trial completion.
  • Focus primarily on qualifying and closing inbound leads while also self-generating sales pipeline with accounts that match our Ideal Customer Profile.
  • Deliver a compelling and customer-centric product demonstration.
  • Keep opportunities updated with accurate next steps to improve monthly forecast accuracy.
  • Provide input to product and marketing teams from conversations with customers and prospects.
  • Manage contract T’s & C’s negotiations during the sales process.
  • Regularly meet and exceed monthly quota targets after onboarding and ramp period.
  • Approach all deals with a customer-first “ready to help” mentality.
  • Work cross-functionally with different organizations such as Sales, Marketing, Customer Success, Support, Product Development, and Engineering.

Requirements

  • Articulate and execute a detailed plan for exceeding monthly sales targets.
  • 1-3 years of sales experience (in a closing role), preferably in SaaS platform software.
  • Ability to speak to executive-level decision-makers and ask intelligent questions about their business challenges and professional goals.
  • Track record of success by exceeding quota on a regular basis.
  • History of building new net business through prospecting and referrals.
  • Great communicator with the ability to convey authenticity through active listening.
  • Give persuasive and engaging product demonstrations.
  • Highly organized and able to balance dozens of accounts.
  • Adaptability to thrive in times of ambiguity but willing to raise your hand and ask for help when necessary.
  • Strong personal ethics with a competitive mindset. You want to earn a spot at the top of the leaderboard through hard work and continuous effort.
  • You have the desire and willingness to learn new job skills through independent study.
  • Knowledge of modern sales software including (but not limited to) Salesforce, Outreach, DiscoverOrg, Cirrus Insights, and UberConference.

This position is an experienced sales role with little to no travel requirements. Must be able to report into our San Mateo office daily.

Desirables

  • Understanding of modern sales process for SaaS.
  • Cloud backup solution landscape familiarity.
  • File backup terminology, use cases, and common pain points.
  • Creative and/or highly interpersonal background.
  • Achieving 90% of sales targets within 90 days of hire.

Benefits

  • Competitive healthcare plans
  • Competitive compensation and 401k
  • All employees receive option grants
  • Unlimited vacation days
  • Strong coffee
  • Fully stocked micro kitchen
  • Catered breakfast and lunches
  • Awesome people who work on awesome projects
  • New parent childcare bonus
  • Normal work hours
  • Get to bring your pets into the office
  • San Mateo Office — located near Caltrain and Highways 101 & 280

If this all sounds like you:

  1. Send an email to jobscontact@backblaze.com with the position in the subject line.
  2. Tell us a bit about your work history.
  3. Include your resume.

The post Wanted: Inside Sales Account Executive appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Cheryl — Data Center Tech

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-cheryl-data-center-tech/

Our data center team continues to grow at a rapid pace as we’re now storing way over 600 petabytes of data! The latest addition to the team is Cheryl, who joins our team as a datacenter technician! Lets learn a bit more about Cheryl, shall we?

What is your Backblaze title?
Data Center Technician.

Where are you originally from?
I am originally from San Jose, CA.

What attracted you to Backblaze?
I am extremely inspired by the history of how Backblaze came to be, how far we have come and what it is today. I feel honored to be a part of something so special and rare.

What do you expect to learn while being at Backblaze?
My desire is to expand my current Linux vocabulary while increasing my technical skills in the environment.

Where else have you worked?
I have a pretty eclectic working career. I started out in tech in the Silicon Valley prior and up to the “bubble burst” — providing support for Merrill Lynch, Hotmail, and Passport. During this time, I worked as a part-time sports model for Umbrella Girls USA, following AMA and Nascar. I then became a full-time mom and designed costumes for Umbrella Girls USA. A few years down the road, I re-entered the work force as a restaurant manager working for Stephanie Pearl at Marche, Tom Gallo at Galletto Ristorante, then Black Bear Diner here in Sacramento.

Where did you go to school?
I studied business at Sierra College and Computer Science/HIM through DeVry University.

What’s your dream job?
My dream job is in an environment where I can learn something new every day and be a part of a team working towards a common goal (on the beach).

Favorite place you’ve traveled?
My favorite place I have visited (so far) is Barbados. The people and culture are warm, generous, purposeful and progressive. All of my favorite qualities in one small island!

Favorite hobby?
My favorite hobby is spending time outdoors. I especially love backpacking and trail running.

Of what achievement are you most proud?
Being a mom is the greatest achievements I am most proud of and is the most important “hat” I wear.

Star Trek or Star Wars?
Star Trek.

Coke or Pepsi?
Coke.

Favorite food?
Mexican.

Why do you like certain things?
Simply, I like certain things either because my senses tell me something may be good or I have just been exposed to it long enough.

Anything else you’d like to tell us?
I absolutely love life and all of the experiences that come with it. Every day I have something to learn as well as something to teach.

You’ll definitely learn a lot about Linux while on the data center team! Welcome aboard!

The post Welcome Cheryl — Data Center Tech appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Wanted: Paralegal and Compliance Analyst

Post Syndicated from Yev original https://www.backblaze.com/blog/wanted-paralegal-and-compliance-analyst/

Want to work at a company that helps customers in 156 countries around the world protect the memories they hold dear — a company that stores over 500 petabytes of customers’ photos, music, documents, and work files in a purpose-built cloud storage system?

Here’s your chance. Backblaze is looking for a Paralegal and Compliance Analyst!

Company Description:
Founded in 2007, Backblaze started with a mission to make backup software elegant and provide complete peace of mind. Over the course of almost a decade, we have become a pioneer in robust, scalable low cost cloud backup. Recently, we launched B2 — robust and reliable object storage at just $0.005/gb/mo. Part of our differentiation is being able to offer the lowest price of any of the big players while still being profitable.

We’ve managed to nurture a team oriented culture with amazingly low turnover. We value our people and their families. Don’t forget to check out our “About Us” page to learn more about the people and some of our perks.

We have built a profitable, high growth business. While we love our investors, we have maintained control over the business. That means our corporate goals are simple: grow sustainably and profitably.

Some Backblaze Perks:

  • Competitive healthcare plans
  • Competitive compensation and 401k
  • All employees receive option grants
  • Unlimited vacation days
  • Strong coffee
  • Fully stocked micro kitchen
  • Catered breakfast and lunches
  • Awesome people who work on awesome projects
  • New parent childcare bonus
  • Normal work hours
  • Get to bring your pets into the office
  • San Mateo Office — located near Caltrain and Highways 101 & 280

Paralegal and Compliance Analyst Responsibilities:

  • Collaborate and develop relationships with internal business teams and third parties to draft a variety of corporate, contract and operational matters, obtaining approvals and signatures, and maintaining electronic and physical files
  • Serve as the primary representative for all privacy inquiries, audits and on-going efforts
  • Lead the continuous improvement of the privacy compliance program and risk assessment process, including maintenance of written policies and procedures
  • Work across organizational teams to ensure that privacy processes are fully understood and implemented, including remediation of instances of noncompliance
  • Draft legal documents for corporate governance including Board meeting minutes, corporate resolutions and consents, corporate entity management, and equity matters
  • Assist in gathering information and documents in response to legal cases, subpoenas, and administrative agency requests
  • Manage tools for documenting and tracking compliance with data privacy obligations
  • Coordinate annual review of privacy-related certifications
  • Assist with the management of external counsel, track invoices for compliance with policies and budget

Qualifications:

  • Minimum of 3 – 5 years of paralegal experience, with experience in both law firm and/or in-house technology company environments
  • Bachelor’s degree from a 4-year university or equivalent
  • Familiarity with regulations and certifications like GDPR, SOC II, HIPPA, PCI, etc.
  • Experience with data analytics software and tools such as SQL, Tableau, Excel, Google Sheets
  • Must be organized and have excellent written and oral communication skills
  • Must be proactive, flexible, self-starter, and a good team player

If this all sounds like you:

  1. Send an email to jobscontact@backblaze.com with the position in the subject line.
  2. Tell us a bit about your work history.
  3. Include your resume.

The post Wanted: Paralegal and Compliance Analyst appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Backblaze Cloud Backup Release 5.4

Post Syndicated from Yev original https://www.backblaze.com/blog/backblaze-cloud-backup-release-5-4/

New Backblaze Release

We’re releasing an update today for Backblaze Cloud Backup, version 5.4! This is a smaller release, but it does provide some bug fixes and adds in some building blocks for future releases.

What’s New:

  • Windows
  • Mac
    • Support for Dark Mode
    • Mojave Advanced Privacy Protections Support
    • Mojave Installation Flow
    • Minor bug fixes

Release Version Number:
Mac — 5.4.0
PC — 5.4.0

Availability:
October 4th, 2018

Cost:
Free for Backblaze Cloud Backup consumer and business customers and active trial users.

Upgrade Methods:

  • Immediately when performing a “Check for Updates” (right-click on the Backblaze icon and then select “Check for Updates”).
  • Immediately as a download from: https://secure.backblaze.com/update.htm.
  • Immediately as the default download from: www.backblaze.com.
  • Auto-update will begin soon.

The post Backblaze Cloud Backup Release 5.4 appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Backblaze and macOS 10.14 Mojave

Post Syndicated from Yev original https://www.backblaze.com/blog/mojave-permissions/

Last week, Apple released macOS 10.14 “Mojave.” Many Backblaze users experienced a less-than-ideal update experience. We wanted to take a moment to summarize what happened, how to fix the issue, and what we’re doing to avoid this in the future.

If you’re updating or have updated to Mojave, please make sure you are running the latest version of Backblaze and once Mojave is installed enable Full Disk Access by following these steps: Mojave FAQ.

What Happened

With macOS 10.14, Apple released a new privacy flow. These privacy protections closely mirror how apps behave on iOS devices. Specifically, the user is asked for permission when an app needs access to certain features or functions (like using the camera or accessing contacts).

Backblaze is designed around ease of use and having a comprehensive backup, and as a result backs up all user data by default. Because of this, we are in a unique position where we need access to all computer files in order to back them up. This was previously possible with root access but is no longer the case with Mojave as the user needs to explicitly grant Full Disk Access to Backblaze in order for us to back up your photos, calendar, contacts, Safari bookmarks, etc.

As a result of the privacy changes Backblaze users updating to Mojave saw their “files selected for backup” numbers decrease as directories were essentially silently excluded from backup. The solution was relatively simple: grant Backblaze’s bzserv full disk access. However, we quickly realized this was a cumbersome process because you had to unpack the Backblaze package, and so we have rewritten the app to be more streamlined. The bad news is that this means that people who had already granted Full Disk Access will need to do so again using the new method detailed above. The good news is that this is now an easier process.

Since Mojave released, we have been letting users know the actions needed to enable permissions. We have also updated our app to provide convenient how-to instructions. When you upgrade to our new app, three windows will open on your machine:

  1. The Applications folder with the Backblaze app
  2. The Security & Privacy settings pane where you grant permissions
  3. An animated GIF showing you exactly what to do

Going Forward

While we test our service on beta OS releases for both Mac & Windows, the edge-cases in the final Mojave release and the way that Backblaze interacts with those edge cases meant that this time we had to play catch-up. We deeply apologize for any inconvenience to our customers.

We’re also currently reviewing the circumstances of this launch to see what we can do differently next time to make sure the next macOS releases are as smooth as the previous ones!

Again, we are sorry for any hassle you have experienced related to the interaction between our previous application and the new Mojave system. And thank you for your patience as we sorted things out.

If You Have Updated to Mojave Or Are Planning To Do So

  1. Make sure that you are running the latest Backblaze client (latest version found here).
  2. Make sure that Backblaze has Full Disk Access as described in the Mojave FAQ.
  3. Make sure your other programs have not been adversely affected by the update.

The post Backblaze and macOS 10.14 Mojave appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Help Wanted: Data Center Technician

Post Syndicated from Yev original https://www.backblaze.com/blog/help-wanted-data-center-technician/

Wanted

Want to work at a company that helps customers in 156 countries around the world protect the memories they hold dear — a company that stores over 500 petabytes of customers’ photos, music, documents, and work files in a purpose-built cloud storage system?

Here’s your chance. Backblaze is looking for a Data Center Technician!

Company Description:
Founded in 2007, Backblaze started with a mission to make backup software elegant and provide complete peace of mind. Over the course of almost a decade, we have become a pioneer in robust, scalable low cost cloud backup. Recently, we launched B2, robust and reliable object storage, at just $0.005/gb/mo. Part of our differentiation is being able to offer the lowest price of any of the big players while still being profitable.

We’ve managed to nurture a team-oriented culture with amazingly low turnover. We value our people and their families. Don’t forget to check out our “About Us” page to learn more about the people and some of our perks.

We have built a profitable, high growth business. While we love our investors, we have maintained control over the business. That means our corporate goals are simple: grow sustainably and profitably.

Some Backblaze Perks:

  • Competitive healthcare plans
  • Competitive compensation and 401k
  • All employees receive option grants
  • Unlimited vacation days
  • Strong coffee
  • Fully stocked micro kitchen
  • Catered lunches
  • Awesome people who work on awesome projects
  • New parent childcare bonus
  • Normal work hours

Want to know what you’ll be doing?

  • Work as Backblaze’s physical presence in Sacramento area datacenter(s)
  • Help maintain physical infrastructure including racking equipment, replacing hard drives and other system components
  • Repair and troubleshoot defective equipment with minimal supervision
  • Support datacenter’s 24×7 staff to install new equipment, handle after hours emergencies, and other tasks
  • Help manage onsite inventory of hard drives, cables, rails, and other spare parts
  • RMA defective components
  • Set up, test and activate new equipment via the Linux command line
  • Help train new datacenter technicians as needed
  • Help with projects to install new systems and services as time allows
  • Follow and improve data center best practices and documentation
  • Maintain a clean and well organized work environment
  • On-call responsibilities require being within an hour of the SunGard’s Rancho Cordova/Roseville facility and occasional trips onsite 24×7 to resolve issues that can’t be handled remotely
  • Work days may include Saturday and/or Sunday (e.g. working Tuesday – Saturday)

Requirements

  • Excellent communication, time management, problem solving, and organizational skills
  • Ability to learn quickly
  • Ability to lift/move 50-75 lbs and work down near the floor on a daily basis
  • Position based near Sacramento, California and may require periodic visits to the corporate office in San Mateo
  • May require travel to other data centers to provide coverage and/or to assist with new site set-up.

If this all sounds like you:

  1. Send an email to jobscontact@backblaze.com with the position in the subject line.
  2. Tell us a bit about your work history.
  3. Include your resume.

The post Help Wanted: Data Center Technician appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Ebony — Data Center Tech

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-ebony-data-center-tech/

Ebony

One of the positions that we’re continually hiring for at Backblaze is for Data Center Technician. As we store more and more data, we need to make sure that all of our physical drives and servers are running smoothly, and that’s what the techs do on a daily basis. The newest addition to that team is Ebony! Lets learn a bit more about her shall we?

What is your Backblaze Title?
Data Center Tech.

Where are you originally from?
Berkeley, California.

What attracted you to Backblaze?
The Friendly People.

What do you expect to learn while being at Backblaze?
More about Linux.

Where else have you worked?
Sungard.

Where did you go to school?
Berkeley High.

What’s your dream job?
Football player.

Favorite place you’ve traveled?
Vegas.

Favorite hobby?
Reading.

Of what achievement are you most proud?
Bettering myself.

Star Trek or Star Wars?
Star Trek.

Coke or Pepsi?
Pepsi.

Favorite food?
Meatloaf.

Why do you like certain things?
Because certain things like me.

Anything else you’d like you’d like to tell us?
Keep up the good work.

We’ll be sure to keep up the good work and are stoked that you’ve joined our data center crew! Welcome aboard!

The post Welcome Ebony — Data Center Tech appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Mac and iOS Users: Remember to Back Up Before You Upgrade!

Post Syndicated from Roderick Bauer original https://www.backblaze.com/blog/mac-and-ios-users-remember-to-back-up-before-you-upgrade/

macOS Mojave

New versions of Apple’s operating systems are coming to your iPhone and Mac in the next week! iOS 12 was released today, and macOS 10.14 “Mojave” is available a week from today on September 24. If you’re planning to upgrade your Mac or iOS devices with Apple’s newest software, you should make it a point to back up before you install anything new.

The new releases were announced in June at Apple’s annual Worldwide Developer Conference (WWDC), which gathers thousands of Apple developers from around the world each year. It’s a familiar annual processional: Apple introduces new versions of both the Mac and iOS operating systems. They’re tested by developers and the public throughout the summer.

Back up Early and Often

Changing your Mac or iPhone’s operating system isn’t like installing a new version of an app, even though Apple has tried to make it a relatively simple process. Operating system software is essential software for these devices, and how it works has a cascading effect on all the other apps and services you depend on.

If you’re not currently backing up, it’s easy to get started using our 3-2-1 Backup Strategy. The idea behind the 3-2-1 Backup Strategy is that there should be three copies of your data: The main one you use, a local backup copy, and a remote copy, stored at a secure offsite data center like Backblaze. It’s served us and thousands of our customers very well over the years, so we recommend it unabashedly. Also check out our Mac Backup Guide.

Our advice is to make sure to back up all of your systems before installing operating system software, even final released software. It’s better to be safe rather than sorry, especially where the safety and security of your data are concerned.

The post Mac and iOS Users: Remember to Back Up Before You Upgrade! appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

The Maltese MacBook

Post Syndicated from Roderick Bauer original https://www.backblaze.com/blog/the-maltese-macbook/

Still from the 1941 John Huston film, The Maltese Falcon, with Humphrey Bogart, Peter Lorre, Mary Astor, and Sydney Greenstreet

Last year we decided to use Apple’s big fall announcement day to talk about backing up Windows computers. This year we’re continuing the tradition of writing something that runs a bit counter to all the hoopla with a tongue-in-cheek post in the style of hardboiled detective fiction entitled, “The Maltese MacBook,” with apologies to Dashiell Hammett.

— Editor

It was a Wednesday and it would have been just like any other Wednesday except Apple was making its big fall product announcements. Just my luck, I had to work in the San Francisco store, which meant that I was the genius who got to answer all the questions.

I had just finished helping a customer who claimed that Siri was sounding increasingly impatient answering his questions when I looked up and saw her walk in the door.

Her blonde hair was streaked with amethyst highlights and she was wearing a black leather tutu and polished kneehigh Victorian boots. Brightly colored tattoos of Asian characters ran up both of her forearms and her neck. Despite all that, she wouldn’t particularly stand out in San Francisco, but her cobalt-blue eyes held me and wouldn’t let me go. She rapidly reduced the distance between the door and where I stood behind the counter at the back of the store.

She plopped a Surface Pro computer on the counter in front of me.

“I lost my data,” she said.

I knew I’d seen her before, but I couldn’t place where.

“That’s a Windows computer,” I said.

She leaned over the counter towards me. Her eyes were even brighter and bluer close up.

“Tell me something I don’t know, genius,” she replied.

Then I remembered where I’d seen her. She was on Press: Here a while back talking about her new startup. She was head of software engineering for a Google spinoff. Angels all over the valley were fighting to throw money at her project. I had been sitting in my boxers eating cold pizza and watching her talk on TV about AI for Blockchain ML.

She was way out of my league.

“I was in Valletta on a business trip using my MacBook Pro,” she said. “I was reading Verlaine on the beach when a wave came in and soaked Reggie. ‘Reggie’ is my MacBook Pro. Before I knew it, it was all over.”

Her eyes misted up.

“You know that there isn’t an Apple store in Malta, don’t you?” she said.

“We have a reseller there,” I replied.

“But they aren’t geniuses, are they?” she countered.

“No, they’re not.” She had me there.

“I had no choice but to buy this Surface Pro at a Windows shop on Strait Street to get me through the conference. It’s OK, but it’s not Reggie. I came in today to get everything made right. You can do that for me, can’t you?”

I looked down at the Surface Pro. We weren’t supposed to work on other makes of computers. It was strictly forbidden in the Genius Training Student Workbook. Alarms were going off in my head telling me to be careful:  this dame meant nothing but trouble.

“Well?” she said.

I made the mistake of looking at her and lingering just a little too long. Her eyes were both shy and probing at the same time. I felt myself falling head over heels into their inky-blue depths.

I shook it off and gradually crawled back to consciousness. I told myself that if a customer’s computer needs help, it doesn’t make any difference what you think of the computer, or which brand it is. She’s your customer, and you’re supposed to do something about it. That’s the way it works. Damn the Genius Training Student Workbook.

“OK,” I said. “Let’s take care of this.”

I asked her whether she had files on the Surface Pro she needed to save. She told me that she used Backblaze Cloud Backup on both the new Surface Pro and her old MacBook Pro. My instincts had been right. This lady was smart.

“That will make it much easier,” I told her. “We’ll just download the backed up files for both your old Macbook Pro and your Surface Pro from Backblaze and put them on a new MacBook Pro. We’ll be done in just a few minutes. You know about Backblaze’s Inherit Backup State, right? It lets you move your account to a new computer, restore all your files from your backups to the computer, and start backing up again without having to upload all your files again to the cloud.

“What do you think?” she asked.

I assumed she meant that she already knew all about Inherit Backup State, so I went ahead and configured her new computer.

I was right. It took me just a little while to get her new MacBook Pro set up and the backed up files restored from the Backblaze cloud. Before I knew it, I was done.

“Thanks” she said. “You’ve saved my life.”

Saved her life? My head was spinning.

She turned to leave. I wanted to stop her before she left. I wanted to tell her about my ideas for an AI-based intelligent customer support agent. Maybe she’d be impressed. But she was already on her way towards the door.

I thought she was gone forever but she stopped just before the door. She flipped her hair back over her shoulder as she turned to look at me.

“You really are a genius.”

She smiled and walked out of the store and out of my life. My eyes lingered on the swinging door as she crossed the street and disappeared into the anonymous mass of humanity.

I thought to myself: she’ll be back. She’ll be back to get a charger, or a Thunderbolt to USB-C adaptor, or Magsafe to USB-C, or Thunderbolt 3 to Thunderbolt 2, or USB-C to Lightning, or USB-A to USB-C, or DisplayPort to Mini DisplayPort, or HDMI to DisplayPort, or vice versa.

Yes, she’ll be back.

I panicked. Maybe she’ll take the big fall for Windows and I’ll never see her again. What if that happened?

Then I realized I was just being a sap. Snap out of it! I’ll wait for her no matter what happens.

She deserves that.

The Maltese Falcon

The post The Maltese MacBook appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Athrea – Jr. Support Technician

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-athrea-jr-support-technician/

As Backblaze grows, one of the departments that grows right along with it is our support team! We do all of our support in-house from our headquarters and as we get more and more customers, the number of tickets that we receive daily also increases. To help us with those tickets, we have a brand new Jr. Support Tech! Athrea! Lets learn a bit more about her shall we?

What is your Backblaze Title?
Jr. Support Technician

Where are you originally from?
Born in the Philippines, but was raised here in San Francisco.

What attracted you to Backblaze?
The environment and the mission. While I was on site for my interview I was informed of the company’s mission and core values. I was amazed by Backblaze’s values and its aim.

What do you expect to learn while being at Backblaze?
I love to learn and anything they are willing to teach me, I would be grateful to take part in.

Where else have you worked?
In many many different places. I’ve dabbled in many different jobs. From bookstores to huge companies. I wanted to find a place I could feel comfortable at.

Favorite place you’ve traveled?
I love to travel, but so far my favorite place is an island in the Philippines called Palawan. It was absolutely beautiful. There are a few islands in Palawan that I could visit, but I went to Puerto Princesa and went to the Underground River.

Favorite hobby?
Reading, games, taking pictures, writing, watching movies and TV, exploring. I am currently still trying to finish Final Fantasy XV and Zelda Breath of the Wild. I love taking pictures. It’s been a hobby of mine since I was in high school. My cousin and I love to explore San Francisco, we love to drive around and then park the car. We’d walk around trying to discover little things about SF.

Of what achievement are you most proud?
Achieving where I said I’d be at three years ago. Three years ago, I said to myself that I would go back to school and be in the industry that I wanted to be in.

Star Trek or Star Wars?
Both? I can’t decide. I grew up watching Star Trek with my grams and Star Wars with my cousins. They both mean something to me.

Coke or Pepsi?
Coke. I’m sorry Pepsi, but Coke.

Black iced tea?
Yes, please. I love Black tea. White tea is lovely too.

Favorite food?
Anything chicken, veggies, or seafood. I don’t eat red meat. I don’t really eat pork either, but bacon is just too hard to resist sometimes.

Why do you like certain things?
Too much knowledge. When I learn something new about something and I find it to be interesting, I would dive into it headfirst. I love doing research and discovering new things.

Anything else you’d like you’d like to tell us?
I’m excited to join the team.

We’re excited to have you on the team! Welcome aboard!

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Welcome Cameron — Senior DevOps Engineer

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-cameron-senior-devops-engineer/

Backblaze continues to grow and our operations team is growing right along with it. The latest person to join our operations team is Cameron, our Senior DevOps Engineer. Lets learn a bit more about Cameron shall we?

What is your Backblaze Title?
Senior DevOps Engineer.

Where are you originally from?
Hayward, CA.

What attracted your to Backblaze?
The amazing coworkers and environment.

What do you expect to learn while being at Backblaze?
A lot about large scale physical infrastructure.

Where else have you worked?
Redbeacon and Datanyze.

Where did you go to school?
Sonoma State.

What’s your dream job?
This one! Or maybe a pilot or race car driver.

Favorite place you’ve traveled?
London.

Favorite hobby?
UAVs, cooking, driving, and gaming.

Of what achievement are you most proud?
I am a nationally listed high performance driving instructor.

Star Trek or Star Wars?
Both!

Coke or Pepsi?
Coke.

Favorite Food?
Pizza.

Why do you like certain things?
I like solving complex problems, almost more than actually using the solution.

Anything else you’d like to tell us?
I love the Grateful Dead and go to or listen live online to around 50 shows per year.

Welcome aboard Cameron!

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