Tag Archives: Backblaze Bits

Mac and iOS Users: Remember to Back Up Before You Upgrade!

Post Syndicated from Roderick Bauer original https://www.backblaze.com/blog/mac-and-ios-users-remember-to-back-up-before-you-upgrade/

macOS Mojave

New versions of Apple’s operating systems are coming to your iPhone and Mac in the next week! iOS 12 was released today, and macOS 10.14 “Mojave” is available a week from today on September 24. If you’re planning to upgrade your Mac or iOS devices with Apple’s newest software, you should make it a point to back up before you install anything new.

The new releases were announced in June at Apple’s annual Worldwide Developer Conference (WWDC), which gathers thousands of Apple developers from around the world each year. It’s a familiar annual processional: Apple introduces new versions of both the Mac and iOS operating systems. They’re tested by developers and the public throughout the summer.

Back up Early and Often

Changing your Mac or iPhone’s operating system isn’t like installing a new version of an app, even though Apple has tried to make it a relatively simple process. Operating system software is essential software for these devices, and how it works has a cascading effect on all the other apps and services you depend on.

If you’re not currently backing up, it’s easy to get started using our 3-2-1 Backup Strategy. The idea behind the 3-2-1 Backup Strategy is that there should be three copies of your data: The main one you use, a local backup copy, and a remote copy, stored at a secure offsite data center like Backblaze. It’s served us and thousands of our customers very well over the years, so we recommend it unabashedly. Also check out our Mac Backup Guide.

Our advice is to make sure to back up all of your systems before installing operating system software, even final released software. It’s better to be safe rather than sorry, especially where the safety and security of your data are concerned.

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The Maltese MacBook

Post Syndicated from Roderick Bauer original https://www.backblaze.com/blog/the-maltese-macbook/

Still from the 1941 John Huston film, The Maltese Falcon, with Humphrey Bogart, Peter Lorre, Mary Astor, and Sydney Greenstreet

Last year we decided to use Apple’s big fall announcement day to talk about backing up Windows computers. This year we’re continuing the tradition of writing something that runs a bit counter to all the hoopla with a tongue-in-cheek post in the style of hardboiled detective fiction entitled, “The Maltese MacBook,” with apologies to Dashiell Hammett.

— Editor

It was a Wednesday and it would have been just like any other Wednesday except Apple was making its big fall product announcements. Just my luck, I had to work in the San Francisco store, which meant that I was the genius who got to answer all the questions.

I had just finished helping a customer who claimed that Siri was sounding increasingly impatient answering his questions when I looked up and saw her walk in the door.

Her blonde hair was streaked with amethyst highlights and she was wearing a black leather tutu and polished kneehigh Victorian boots. Brightly colored tattoos of Asian characters ran up both of her forearms and her neck. Despite all that, she wouldn’t particularly stand out in San Francisco, but her cobalt-blue eyes held me and wouldn’t let me go. She rapidly reduced the distance between the door and where I stood behind the counter at the back of the store.

She plopped a Surface Pro computer on the counter in front of me.

“I lost my data,” she said.

I knew I’d seen her before, but I couldn’t place where.

“That’s a Windows computer,” I said.

She leaned over the counter towards me. Her eyes were even brighter and bluer close up.

“Tell me something I don’t know, genius,” she replied.

Then I remembered where I’d seen her. She was on Press: Here a while back talking about her new startup. She was head of software engineering for a Google spinoff. Angels all over the valley were fighting to throw money at her project. I had been sitting in my boxers eating cold pizza and watching her talk on TV about AI for Blockchain ML.

She was way out of my league.

“I was in Valletta on a business trip using my MacBook Pro,” she said. “I was reading Verlaine on the beach when a wave came in and soaked Reggie. ‘Reggie’ is my MacBook Pro. Before I knew it, it was all over.”

Her eyes misted up.

“You know that there isn’t an Apple store in Malta, don’t you?” she said.

“We have a reseller there,” I replied.

“But they aren’t geniuses, are they?” she countered.

“No, they’re not.” She had me there.

“I had no choice but to buy this Surface Pro at a Windows shop on Strait Street to get me through the conference. It’s OK, but it’s not Reggie. I came in today to get everything made right. You can do that for me, can’t you?”

I looked down at the Surface Pro. We weren’t supposed to work on other makes of computers. It was strictly forbidden in the Genius Training Student Workbook. Alarms were going off in my head telling me to be careful:  this dame meant nothing but trouble.

“Well?” she said.

I made the mistake of looking at her and lingering just a little too long. Her eyes were both shy and probing at the same time. I felt myself falling head over heels into their inky-blue depths.

I shook it off and gradually crawled back to consciousness. I told myself that if a customer’s computer needs help, it doesn’t make any difference what you think of the computer, or which brand it is. She’s your customer, and you’re supposed to do something about it. That’s the way it works. Damn the Genius Training Student Workbook.

“OK,” I said. “Let’s take care of this.”

I asked her whether she had files on the Surface Pro she needed to save. She told me that she used Backblaze Cloud Backup on both the new Surface Pro and her old MacBook Pro. My instincts had been right. This lady was smart.

“That will make it much easier,” I told her. “We’ll just download the backed up files for both your old Macbook Pro and your Surface Pro from Backblaze and put them on a new MacBook Pro. We’ll be done in just a few minutes. You know about Backblaze’s Inherit Backup State, right? It lets you move your account to a new computer, restore all your files from your backups to the computer, and start backing up again without having to upload all your files again to the cloud.

“What do you think?” she asked.

I assumed she meant that she already knew all about Inherit Backup State, so I went ahead and configured her new computer.

I was right. It took me just a little while to get her new MacBook Pro set up and the backed up files restored from the Backblaze cloud. Before I knew it, I was done.

“Thanks” she said. “You’ve saved my life.”

Saved her life? My head was spinning.

She turned to leave. I wanted to stop her before she left. I wanted to tell her about my ideas for an AI-based intelligent customer support agent. Maybe she’d be impressed. But she was already on her way towards the door.

I thought she was gone forever but she stopped just before the door. She flipped her hair back over her shoulder as she turned to look at me.

“You really are a genius.”

She smiled and walked out of the store and out of my life. My eyes lingered on the swinging door as she crossed the street and disappeared into the anonymous mass of humanity.

I thought to myself: she’ll be back. She’ll be back to get a charger, or a Thunderbolt to USB-C adaptor, or Magsafe to USB-C, or Thunderbolt 3 to Thunderbolt 2, or USB-C to Lightning, or USB-A to USB-C, or DisplayPort to Mini DisplayPort, or HDMI to DisplayPort, or vice versa.

Yes, she’ll be back.

I panicked. Maybe she’ll take the big fall for Windows and I’ll never see her again. What if that happened?

Then I realized I was just being a sap. Snap out of it! I’ll wait for her no matter what happens.

She deserves that.

The Maltese Falcon

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Welcome Athrea – Jr. Support Technician

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-athrea-jr-support-technician/

As Backblaze grows, one of the departments that grows right along with it is our support team! We do all of our support in-house from our headquarters and as we get more and more customers, the number of tickets that we receive daily also increases. To help us with those tickets, we have a brand new Jr. Support Tech! Athrea! Lets learn a bit more about her shall we?

What is your Backblaze Title?
Jr. Support Technician

Where are you originally from?
Born in the Philippines, but was raised here in San Francisco.

What attracted you to Backblaze?
The environment and the mission. While I was on site for my interview I was informed of the company’s mission and core values. I was amazed by Backblaze’s values and its aim.

What do you expect to learn while being at Backblaze?
I love to learn and anything they are willing to teach me, I would be grateful to take part in.

Where else have you worked?
In many many different places. I’ve dabbled in many different jobs. From bookstores to huge companies. I wanted to find a place I could feel comfortable at.

Favorite place you’ve traveled?
I love to travel, but so far my favorite place is an island in the Philippines called Palawan. It was absolutely beautiful. There are a few islands in Palawan that I could visit, but I went to Puerto Princesa and went to the Underground River.

Favorite hobby?
Reading, games, taking pictures, writing, watching movies and TV, exploring. I am currently still trying to finish Final Fantasy XV and Zelda Breath of the Wild. I love taking pictures. It’s been a hobby of mine since I was in high school. My cousin and I love to explore San Francisco, we love to drive around and then park the car. We’d walk around trying to discover little things about SF.

Of what achievement are you most proud?
Achieving where I said I’d be at three years ago. Three years ago, I said to myself that I would go back to school and be in the industry that I wanted to be in.

Star Trek or Star Wars?
Both? I can’t decide. I grew up watching Star Trek with my grams and Star Wars with my cousins. They both mean something to me.

Coke or Pepsi?
Coke. I’m sorry Pepsi, but Coke.

Black iced tea?
Yes, please. I love Black tea. White tea is lovely too.

Favorite food?
Anything chicken, veggies, or seafood. I don’t eat red meat. I don’t really eat pork either, but bacon is just too hard to resist sometimes.

Why do you like certain things?
Too much knowledge. When I learn something new about something and I find it to be interesting, I would dive into it headfirst. I love doing research and discovering new things.

Anything else you’d like you’d like to tell us?
I’m excited to join the team.

We’re excited to have you on the team! Welcome aboard!

The post Welcome Athrea – Jr. Support Technician appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Cameron — Senior DevOps Engineer

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-cameron-senior-devops-engineer/

Backblaze continues to grow and our operations team is growing right along with it. The latest person to join our operations team is Cameron, our Senior DevOps Engineer. Lets learn a bit more about Cameron shall we?

What is your Backblaze Title?
Senior DevOps Engineer.

Where are you originally from?
Hayward, CA.

What attracted your to Backblaze?
The amazing coworkers and environment.

What do you expect to learn while being at Backblaze?
A lot about large scale physical infrastructure.

Where else have you worked?
Redbeacon and Datanyze.

Where did you go to school?
Sonoma State.

What’s your dream job?
This one! Or maybe a pilot or race car driver.

Favorite place you’ve traveled?
London.

Favorite hobby?
UAVs, cooking, driving, and gaming.

Of what achievement are you most proud?
I am a nationally listed high performance driving instructor.

Star Trek or Star Wars?
Both!

Coke or Pepsi?
Coke.

Favorite Food?
Pizza.

Why do you like certain things?
I like solving complex problems, almost more than actually using the solution.

Anything else you’d like to tell us?
I love the Grateful Dead and go to or listen live online to around 50 shows per year.

Welcome aboard Cameron!

The post Welcome Cameron — Senior DevOps Engineer appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Wanted: DevOps Business Analyst

Post Syndicated from Yev original https://www.backblaze.com/blog/wanted-devops-business-analyst/

As a DevOps Business Analyst, you will apply your expertise in data analytics to inform decision making, help optimize business growth, and improve the efficiency of Backblaze’s data center operations. A successful candidate must be able to develop tools and reports that provide insight and highlight potential issues. The tools developed should be easy to use, and reports should be clear, visual, on demand, interactive, and with a high level of detail.

Responsibilities:

  • Produce forecasts and analysis to provide insight into capacity planning, resource utilization, operational efficiency, SLA compliance, and risk management.
  • Analyze operational costs normalized to business metrics like storage capacity ($/GB), power provided ($/kW), etc.
  • Present and explain statistical/forecasting analyses visually to technical and non-technical audiences.
  • Bring together Backblaze internal information and market data to help leaders understand operational related growth issues.
  • Demonstrate judgment and discretion when dealing with sensitive information.

Sample projects:

  • Forecast capital equipment needs for servers and storage based on sales forecast.
  • Model total cost of ownership (TCO) for data centers including direct costs like power and rent, as well as indirect costs such as taxes.
  • Forecast future storage requirements, data center power and network bandwidth by data center and region.

Minimum Qualifications:

  • BS or BA in a quantitative field (e. g., Finance, Economics, Math, Operations Research, Statistics, Data Science, Management Science, Social Sciences, etc.).
  • Experience with analytic tools (spreadsheets, etc.).
  • 4+ years experience in an analytical role, ideally in an environment requiring supply chain management (e.g. manufacturing, high growth data centers, etc.).
  • Experience presenting to leadership and working collaboratively with other cross-functional partners.

Preferred Qualifications:

  • Experience with SQL and data visualization software, such as Tableau.
  • Experience in forecasting methods and techniques such as trend analysis, longitudinal analysis, clustering, categorical analysis, business simulations, etc.
  • MBA or Masters degree in a quantitative field.

Interested in Joining Our Team?
If this sounds like you, follow these steps:

  1. Send an email to jobscontact@backblaze.com with the position in the subject line.
  2. Include your resume and cover letter.
  3. Tell us a bit about your experience.

Backblaze is an Equal Opportunity Employer.

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Help Wanted: Senior Staff Accountant

Post Syndicated from Yev original https://www.backblaze.com/blog/help-wanted-senior-staff-accountant/

Want to work at a company that helps customers in 156 countries around the world protect the memories they hold dear? A company that stores over 500 petabytes of customers’ photos, music, documents and work files in a purpose-built cloud storage system?

Well here’s your chance. Backblaze is looking for a Senior Staff Accountant!

Company Description:
Founded in 2007, Backblaze started with a mission to make backup software elegant and provide complete peace of mind. Over the course of almost a decade, we have become a pioneer in robust, scalable low cost cloud backup. Recently, we launched B2 — robust and reliable object storage at just $0.005/gb/mo. Part of our differentiation is being able to offer the lowest price of any of the big players while still being profitable.

We’ve managed to nurture a team oriented culture with amazingly low turnover. We value our people and their families. Don’t forget to check out our “About Us” page to learn more about the people and some of our perks.

We have built a profitable, high growth business. While we love our investors, we have maintained control over the business. That means our corporate goals are simple — grow sustainably and profitably.

Some Backblaze Perks:

  • Competitive healthcare plans
  • Competitive compensation and 401k
  • All employees receive option grants
  • Unlimited vacation days
  • Strong coffee
  • Fully stocked micro kitchen
  • Catered breakfast and lunches
  • Awesome people who work on awesome projects
  • New parent childcare bonus
  • Normal work hours
  • Get to bring your pets into the office
  • San Mateo Office — located near Caltrain and Highways 101 & 280

Senior Staff Accountant Responsibilities:

  • Accurately prepare complex accruals, journal entries and balance sheet reconciliations as part of the monthly, quarterly and annual close process.
  • Ability to research and apply fundamental accounting theories and concepts under US GAAP.
  • Maintain fixed asset ledger, which includes interacting with equipment leasing companies, facilitating leasing documentation and interactions with various departments.
  • Conduct periodic physical inventory counts working with Operations.
  • Prepare schedules and documentation for external audits, internal control audits and various other regulatory audits.
  • Identify and implement process improvements to help reduce time to close, improve upon accuracy of underlying accounting records and enhance internal controls.
  • Perform other duties and special projects as assigned.

Qualifications:

  • Bachelor Degree in Accounting or Finance; CPA highly preferred.
  • 5+ years relevant accounting experience.
  • Big 4 experience is a plus.
  • Knowledge of inventory and cycle counting preferred.
  • Prior experience working with Quickbooks, Excel, Word experience desired.
  • Positive work ethic, strong analytical and organizational skills with a high level of attention to detail.
  • Excellent interpersonal skills and ability to work effectively across functional areas in a collaborative environment.
  • Demonstrated ability to thrive in a dynamic and fast-paced environment.

If this all sounds like you:

  1. Send an email to jobscontact@backblaze.com with the position in the subject line.
  2. Tell us a bit about your work history.
  3. Include your resume.

The post Help Wanted: Senior Staff Accountant appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

What To Do When You Get a B2 503 (or 500) Server Error

Post Syndicated from Brian Wilson original https://www.backblaze.com/blog/b2-503-500-server-error/

Backblaze logo
Just try again — it’s free, easy, and will work.

Seriously, that’s it. Occasionally, I’ll see questions that amount to, “I’m getting a 503 error; does that mean B2 is down?” To address that question, I wanted to take today’s post to go into a bit more detail on how to handle a 500 or 503 error. The short answer is no. B2 is not down. It simply means that B2 is functioning as designed as the most affordable, easy to use cloud storage service on the planet.

As we’ve described in our developer docs, the best decision is to write your integration in a way that it retries in the event of a 500 or 503. This modest amount of upfront work will result in a stable and transparent long term experience.

The Backblaze Contract Architecture

To understand the vast majority of B2 500 and 503 errors, it’s helpful to go into the “contract architecture” for B2. To create a service that is fully scalable at incredibly low cost, Backblaze has had to innovate in a number of areas. One way is what we refer to as “contract architecture.” It’s the approach that let us cut a large expense in traditional cloud storage infrastructure — high bandwidth load balancers for uploads.

Here’s how it works: when a client wants to push data to Backblaze, it contacts a “dispatching server.” That dispatching server figures out where there data will ultimately live inside a given Backblaze data center.

The dispatching server tells the client “there is space over on vault-9015.

Armed with that information (and an auth token), the client ends its connection with the dispatching server and creates a brand new request directly to vault-9015. The “contract” concept is not novel: ultimately, all APIs are contracts between two entities (machines). In the B2 case, our design leverages that insight as the client and vault negotiate how they will work together. In this example, once authenticated, the client continues to transmit to vault-9015 until it’s done or the vault fills up (or happens to go offline). In those instances, all the client has to do is return to the dispatching server to get information for the next available vault. This is a relatively trivial step and can be easily handled at the software level.

What Causes a B2 500 or 503 Error Response?

The client knows when to go back to the dispatching server because it receives (wait for it) a 500 or 503 error from vault-9015. The system is designed to send a firm message that says, in effect, “stop uploading to vault-9015.” We documented the specifics of what happens where in the B2 error handling protocols. The bottom line is an error in the 500 block should be interpreted by the client as the signal to GO BACK to the dispatching server and ask for a new vault for uploads. Rinse and repeat. It’s a free process that causes negligible incremental overhead.

What if, after getting a 503 and asking the dispatch server for a new URL, you try to upload and get ANOTHER 503 from the new vault? To address this unusual case, write your software to pause for a few seconds, then go back to the dispatch server. In this scenario, the user has hit a statistically unusual situation where the user was told to go to a vault with very little space left and somebody else got there and filled up that space. The second 503 is a sign the system is functioning as designed. Your program can elegantly handle it by going back to the dispatch server.

Other services, notably, Amazon S3, provide the client with a “well known URL.” The client can merrily push data to the URL and Amazon handles load balancing and finding open storage space after receiving the data. That’s a totally valid approach, but objectively more expensive as it involves high bandwidth load balancers. There are other interesting implications to the load balancing scenario. If you’re interested, I wrote a blog post on the difference between the two approaches.

As I discussed in that post, the contract architecture does introduce some complexity when the client has to go back to the dispatching server. But, for that modest amount of error handling upfront, we help fuel Backblaze B2 as an infinitely scalable, fully sustainable service that has and will continue to be the affordability leader in the object storage market.

The post What To Do When You Get a B2 503 (or 500) Server Error appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Access Issues on Mobile Apps

Post Syndicated from Yev original https://www.backblaze.com/blog/access-issues-on-mobile-apps/

Some users may experience access issues on our mobile apps until around September 20, 2018. We are sorry for any trouble this may cause and recommend using our mobile website to view and restore files in the meantime.

What’s Happening:
As part of a large infrastructure project, we are working on the underlying code in our mobile apps. However, as we near the end of the project, some customers may experience access issues until late September. This infrastructure project lays the groundwork that will support continued development of our mobile apps (and we just hired more folks to help with that!).

Who’s Affected:
Most users should not experience any issues, but if you do find yourself unable to log in, this may be why. We expect the work to be completed on or around September 20, 2018.

Accessing Files via The Mobile Web:
For users wanting to access their Backblaze account on their phones, the mobile browser is still a good option. To restore a file from the mobile web, go to www.backblaze.com from your mobile browser of choice, log in, and then select the file you wish to download in the View/Restore files tab. In last year’s update we also provided the ability to download single files in just one click.

Again, we apologize for any inconvenience and will get mobile apps back up and running soon!

The post Access Issues on Mobile Apps appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Skip — Director of Product Marketing, B2 Media and Entertainment

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-skip-director-of-product-marketing-b2-media-and-entertainment/

Skip

Backblaze continues to grow, and B2 Cloud Storage is growing rapidly right along with it. One area where B2 excels is offering simple, low-cost storage for media and entertainment companies. To help foster those relationships, we’ve brought on Skip to help steward the M&E side of B2 Cloud Storage. Lets learn a bit more about Skip shall we?

What is your Backblaze Title?
Director of Product Marketing, B2 Media and Entertainment.

Where are you originally from?
I was born in San Diego, and raised in both San Diego North County and the Bay Area.

What attracted your to Backblaze?
I’ve always admired Backblaze — the people, the approach to growing a business, the openness and transparency. I’ve always looked for ways to work with the company while at previous companies, and am so excited to join.

What do you expect to learn while being at Backblaze?
Everything! By which I mean everything about Backblaze, and what a truly open, inquisitive, approach that focuses on what the customer wants to accomplish in media and entertainment will lead to, and how to deliver incredible new ways for our customers’ storytelling and production in the modern age.

Where else have you worked?
At Apple I was a Technology Evangelist for their media and entertainment ecosystem, including Final Cut Pro, Xsan, Xserve and Xserve RAID. Before that I drove Alain Pinel’s Marketing and Technology using NeXT workstations! Since Apple I’ve worked at large companies like Quantum, and small M+E storage startups.

Where did you go to school?
I graduated from Berkeley High, then San Jose State. The Marine Corps sent me to a ton of schools, too.

What’s your dream job?
A place where ideas and values matter, smart, customer-focused and unconventional ‘reach for something truly great’ wins over rote, ‘turn-the-crank’ and ‘good-enough’.

Favorite place you’ve traveled?
Devon Island — the largest uninhabited island on earth, only a few hundred miles from the North Pole.

Favorite Hobby?
Lately it’s been cooking! But writing, and personal software projects, usually.

Of what achievement are you most proud?
Leading the Virginia Tech team to build the worlds fastest supercomputer in Education on a terrifyingly short timeline.

Star Trek or Star Wars?
Star Trek. I’ve always been drawn to the ‘let’s explore’ ethos and mission.

Coke or Pepsi?
Coca-Cola BlaK! It was crazy good — coffee infused Coke!

Favorite Food?
Margherita pizza.

Why do you like certain things?
I’m drawn to learning how things work. As a kid I took everything apart to see how it worked. I’ve learned that the one thing you’re most afraid of is exactly what you should explore next.

Anything else you’d like to tell us?
I’ve been based in the Hill Country outside of Austin Texas for several years, and can’t wait to home-base in the Bay Area again.

Welcome aboard Skip. While we can’t really keep Coca-Cola BlaK in stock, we will certainly have some strong coffee and Coke Classic around!

The post Welcome Skip — Director of Product Marketing, B2 Media and Entertainment appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome John – CFO/COO

Post Syndicated from Gleb Budman original https://www.backblaze.com/blog/welcome-john-cfo-coo/

Backblaze and most U.S. companies are incorporated in Delaware, which requires assigning a President and Secretary. As good practice and typically required to do business in other states, companies also assign a Chief Financial Officer (CFO). When we started Backblaze over a decade ago, we listed Brian Wilson (co-founder and CTO) as the CFO. BrianW always joked he was the least qualified person for the role as he never balanced his checkbook. He was being modest – in reality he put together simple processes to follow to track finances and kept detailed records.

As Backblaze grew, our finances became more complex. We switched from spreadsheets to Quickbooks and from cash-based accounting to GAAP accounting; went from one product line to three; hired people in multiple states; etc. Luckily we recruited an amazing finance person, Cecilia, who became our controller and made all of this happen.

As we open new data centers, expand internationally, and generally keep growing our finances have become even more complex. We wanted help not only with the workload, but also with visibility and planning, and started thinking it was time for us to recruit a CFO.

But finance wasn’t the only area that grew: HR and legal functions did as well. As we contemplated the role, we ideally wanted someone who would love and care for those areas as well.

I’m thrilled to have John join our team as CFO and Chief Operating Officer (COO), taking on finance, legal, HR, and corporate IT. John has led finance for startups and public companies, is strategic while digging into the details, is one of the hardest working people I’ve ever met, and comes with no ego but a passion for learning and helping. Lets learn a bit more about John!

What is your Backblaze Title?
Chief Financial Officer and Chief Operating Officer

Where are you originally from?
Born in Vietnam but immigrated to the Bay Area when I was 1 year old.

What attracted you to Backblaze?
Taking on the challenges of growing a company along the side of some really, really smart folks.

What do you expect to learn while being at Backblaze?
Having seen how technology can advance the efforts to finding a cure for various diseases or improving the lives of patients, I wanted to learn firsthand what it takes to build and sustain a tech business from a team made up of fantastic individuals at all levels of the organization.

Where else have you worked?
Prior to graduating, I was a pharmacy tech, research associate and teaching assistant while attending UCSB and a QA associate at Genentech. Started my professional career at PricewaterhouseCoopers and have held executive leadership roles in multiple medical device and biotech companies.

Where did you go to school?
I attended the University of California, Santa Barbara.

What’s your dream job?
My dream jobs are the ones I am a part of a team building something special.

Favorite place you’ve traveled?
Japan has been my favorite country to visit.

Favorite hobby?
Traveling and getting to know/experience the local culture of the countries I have visited.

Of what achievement are you most proud?
My most significant achievement has to be the families I have cultivated and have been a part of – both on a personal and a professional level.

Star Trek or Star Wars?
Star Wars.

Coke or Pepsi?
Coke.

Favorite food?
Hard to narrow down to one particular food because I love all types of food, especially the local cuisines of the countries I have visited.

Why do you like certain things?
I like what makes me and those important to me happy, which could be as simple as reading a book with my kids to contributing my efforts towards a greater cause like finding a cure for cancer.

Anything else you’d like you’d like to tell us?
Otherwise, I am pretty boring so not much else of note.

Welcome aboard John, we’re happy to have you!

The post Welcome John – CFO/COO appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Vanna — Office Administrator

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-vanna-office-administrator/

Backblaze is growing quickly and we need good folks to help keep this well-oiled machine well oiled! The role of an office administrator is one of the most important in the company. If things start falling apart everyone feels it, and we needed a new office administrator to take over the reins after our previous office admin, JC, joined another department. Vanna joined us recently and is already instrumental in keeping the wheels on this Backblaze bus. Let’s learn a bit more about Vanna shall we?

What is your Backblaze Title?
Office Administrator.

Where are you originally from?
Tracy, California.

What attracted you to Backblaze?
The product and service that Backblaze provides. Being a non tech-saavy person, I really wanted to learn more about what cloud storage is and how I could use it to protect all the important files that I have.

What do you expect to learn while being at Backblaze?
I expect to learn a lot about our product and what it’s like to work in the tech industry. This will be a whole new field for me so I am really excited to be in a new environment and to be a part of a team that is incredibly dedicated to the service we provide.

Where else have you worked?
I’ve worked at two different preschools, Target and even Starbucks!

What’s your dream job?
My dream job would be to travel around the world and experience new places and great food. To be able to do that and get paid for it would be ideal. 😉

Where did you go to school?
UC Santa Barbara. Go Gauchos!

Favorite place you’ve traveled?
Definitely New Orleans. The culture, food, and people were absolutely intriguing and fun to learn about. It was amazing to be in such a lively city filled with delicious food!

Favorite Hobby?
Some of my favorite hobbies are doing outdoors activities whether it be snowboarding, hiking, biking, rock climbing, or even walking my dogs. I enjoy staying active and being outside. I am also that person who could lie on her couch all day and watch television. 🙂

Star Trek or Star Wars?
Star Wars!

Coke or Pepsi?
Oh, Coke for sure!

Favorite Food?
Sushi!! I can’t get enough of it.

Of what achievement are you most proud?
One achievement that I am proud of is graduating college. Being the first generation in America, my immigrant grandparents and parents worked really hard to provide me with the opportunity to go to college. So being able to bring home a degree after years of education made me very proud of myself.

Why do you like certain things?
I like certain things because those things typically make me happy. It could be food; it could be places to go; and it could be the people I’m around, but either way they tend to bring happiness into my life.

Anything else you’d like to tell us?
I have an amazingly supportive family and two shiba inu dogs named Hiro and Luna who tend to keep me sane or insane — it really depends on the day. 🙂

When we were interviewing Vanna we joked that running the Backblaze office would be very similar to her previous job of working in a preschool. Luckily that didn’t frighten her off. Welcome aboard Vanna!

The post Welcome Vanna — Office Administrator appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Wanted: Data Center Technician – Sacramento, CA

Post Syndicated from Yev original https://www.backblaze.com/blog/wanted-data-center-technician/

Want to work at a company that helps customers in 156 countries around the world protect the memories they hold dear? A company that stores over 500 petabytes of customers’ photos, music, documents and work files in a purpose-built cloud storage system?

Well here’s your chance. Backblaze is looking for a Data Center Technician!

Company Description:
Founded in 2007, Backblaze started with a mission to make backup software elegant and provide complete peace of mind. Over the course of almost a decade, we have become a pioneer in robust, scalable low cost cloud backup. Recently, we launched B2 – robust and reliable object storage at just $0.005/gb/mo. Part of our differentiation is being able to offer the lowest price of any of the big players while still being profitable.

We’ve managed to nurture a team oriented culture with amazingly low turnover. We value our people and their families. Don’t forget to check out our “About Us” page to learn more about the people and some of our perks.

We have built a profitable, high growth business. While we love our investors, we have maintained control over the business. That means our corporate goals are simple – grow sustainably and profitably.

Some Backblaze Perks:

  • Competitive healthcare plans
  • Competitive compensation and 401k
  • All employees receive Option grants
  • Unlimited vacation days
  • Strong coffee
  • Fully stocked Micro kitchen
  • Catered breakfast and lunches
  • Awesome people who work on awesome projects
  • New Parent Childcare bonus

Want to know what you’ll be doing?

  • Work as Backblaze’s physical presence in Sacramento area datacenter(s)
  • Help maintain physical infrastructure including racking equipment, replacing hard drives and other system components
  • Repair and troubleshoot defective equipment with minimal supervision
  • Support datacenter’s 24×7 staff to install new equipment, handle after hours emergencies and other tasks
  • Help manage onsite inventory of hard drives, cables, rails and other spare parts
  • RMA defective components
  • Setup, test and activate new equipment via the Linux command line
  • Help train new Datacenter Technicians as needed
  • Help with projects to install new systems and services as time allows
  • Follow and improve data center best practices and documentation
  • Maintain a clean and well organized work environment
  • On-call responsibilities require being within an hour of the SunGard’s Rancho Cordova/Roseville facility and occasional trips onsite 24×7 to resolve issues that can’t be handled remotely
  • Work days may include Saturday and/or Sunday (e.g. working Tuesday – Saturday)

Requirements:

  • Excellent communication, time management, problem solving and organizational skills.
  • Ability to learn quickly.
  • Ability to lift/move 50-75 lbs and work down near the floor on a daily basis.
  • Position based near Sacramento, California and may require periodic visits to the corporate office in San Mateo, CA.
  • May require travel to other Datacenters to provide coverage and/or to assist with new site set-up.

If this all sounds like you:

  • Send an email to [email protected] with the position in the subject line.
  • Tell us a bit about your work history.
  • Include your resume.

The post Wanted: Data Center Technician – Sacramento, CA appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Tina – Director of Engineering

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-tina-director-of-engineering/

Backblaze is getting bigger, and our engineering team is no exception! We’ve brought on a lot of great talent over the last few months, and we needed someone to make sure that team was running smoothly and efficiently. To make sure that our engineers have the tools they need and to keep all the projects moving forward we’ve brought on Tina, our Director of Engineering! Lets learn a bit more about Tina shall we?

What is your Backblaze Title?
Director of Engineering.

Where are you originally from?
Southern California.

What attracted your to Backblaze?
Product and people.

What do you expect to learn while being at Backblaze?
Cloud backup software.

Where else have you worked?
Salesforce.

Where did you go to school?
Cal Poly Pomona.

What’s your dream job?
Working with people who are passionate about building great software products and having fun while doing it.

Favorite place you’ve traveled?
Bora Bora.

Favorite Hobby?
Traveling and exploring new restaurants.

Of what achievement are you most proud?
Building great engineering teams.

Star Trek or Star Wars?
Both.

Coke or Pepsi?
Jasmine tea.

Favorite Food?
Fried chicken.

Anything else you’d like to tell us?
I’m a foodie, and a Yelp Elite. You can find my reviews on Yelp.

Tina joined us just a few weeks ago and has already had a positive impact, we are very excited to see where she leads the team going forward!

The post Welcome Tina – Director of Engineering appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Daniel – Sales Development Rep

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-daniel-sales-development-rep/

Our sales team is growing! As Backblaze for Business continues to grow, we needed someone to come in and help our sales team. That help came in the form of Daniel, the latest Sales Development Representative to join Backblaze! Lets learn a bit more about Daniel shall we?

What is your Backblaze Title?
Sales Development Representative

Where are you originally from?
Waipahu, HI

What attracted you to Backblaze?
I was referred by Natalie Cook, checked it out online, and knew I needed to work here because of the family-like culture!

What do you expect to learn while being at Backblaze?
I look forward to developing my B2B sales & prospecting skills.

Where else have you worked?
I used to work at Equinox Fitness, Betts Recruiting, & lululemon. I’ve also been a private vocal coach, too!

Where did you go to school?
I received my Bachelors of Music and Masters of Fine Arts from Notre Dame de Namur University here in Belmont, CA.

What’s your dream job?
I would love to be a backup singer for an amazing pop vocalist like Shawn Mendes, Charlie Puth, or, if circumstances were different, Whitney Houston. RIP my queen!

Favorite place you’ve traveled?
New York City

Favorite hobby?
Tennis

Of what achievement are you most proud?
Being the first in my family to get a graduate degree.

Star Trek or Star Wars?
Star Wars

Coke or Pepsi?
Diet Coke, all day every day!

Green or Black iced tea?
Black tea is great, but I really love an Arnold Palmer, too. Keep it sweet!

Favorite food?
Korean food. Gotta love those side dishes.

Why do you like certain things?
Not to toot my own horn, but I have impeccable taste (read: sarcasm).

Anything else you’d like you’d like to tell us?
If you ever want to go out to try a new restaurant, play some tennis, or hit up a karaoke bar, I’m your guy!

Arnold Palmer’s are delicious and we just might have to start stocking some lemonade in the office, can’t believe we’ve dropped the ball on that!

The post Welcome Daniel – Sales Development Rep appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Jyotsna — Senior QA Engineer

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-jyotsna-senior-qa-engineer/

As the Backblaze engineering staff continues to grow, we’re also increasing the number of QA engineers to make sure all of our services are in tip-top shape! The latest addition to our QA team is Jyotsna! Lets learn a bit more about her shall we?

What is your Backblaze Title?
Senior QA Engineer.

Where are you originally from?
India!

What attracted you to Backblaze?
The people, the culture, the vibe.

What do you expect to learn while being at Backblaze?
All things ‘cloud.’

Where else have you worked?
Drobo, ConnectedData, Nexsan. Wait weren’t they the same company at some point in time? Hmm…

Where did you go to school?
Punjab Engineering College, Chandigarh, India.

What’s your dream job?
Remodeling old floor plans into newly imagined spaces!

Favorite place you’ve traveled?
I love love love Tuolumne Meadows in Yosemite National Park. It is the most beautiful place in the world.

Favorite hobby?
I can’t get enough of HGTV! Is that even a hobby?

Star Trek or Star Wars?
Not particularly interested in either. If you will ask again, I will probably say Star Wars. Wait why isn’t Harry Potter an option?

Coke or Pepsi?
Lassi! Google it.

Why do you like certain things?
Because that is the way to inner peace 😀

Anything else you’d like you’d like to tell us?
Lets walk and talk.

Jyotsna cares deeply about making sure that everything is working properly and we’re thrilled to have someone like her watching our back! Welcome aboard!

The post Welcome Jyotsna — Senior QA Engineer appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Hiring a Director of Sales

Post Syndicated from Yev original https://www.backblaze.com/blog/hiring-a-director-of-sales/

Backblaze is hiring a Director of Sales. This is a critical role for Backblaze as we continue to grow the team. We need a strong leader who has experience in scaling a sales team and who has an excellent track record for exceeding goals by selling Software as a Service (SaaS) solutions. In addition, this leader will need to be highly motivated, as well as able to create and develop a highly-motivated, success oriented sales team that has fun and enjoys what they do.

The History of Backblaze from our CEO
In 2007, after a friend’s computer crash caused her some suffering, we realized that with every photo, video, song, and document going digital, everyone would eventually lose all of their information. Five of us quit our jobs to start a company with the goal of making it easy for people to back up their data.

Like many startups, for a while we worked out of a co-founder’s one-bedroom apartment. Unlike most startups, we made an explicit agreement not to raise funding during the first year. We would then touch base every six months and decide whether to raise or not. We wanted to focus on building the company and the product, not on pitching and slide decks. And critically, we wanted to build a culture that understood money comes from customers, not the magical VC giving tree. Over the course of 5 years we built a profitable, multi-million dollar revenue business — and only then did we raise a VC round.

Fast forward 10 years later and our world looks quite different. You’ll have some fantastic assets to work with:

  • A brand millions recognize for openness, ease-of-use, and affordability.
  • A computer backup service that stores over 500 petabytes of data, has recovered over 30 billion files for hundreds of thousands of paying customers — most of whom self-identify as being the people that find and recommend technology products to their friends.
  • Our B2 service that provides the lowest cost cloud storage on the planet at 1/4th the price Amazon, Google or Microsoft charges. While being a newer product on the market, it already has over 100,000 IT and developers signed up as well as an ecosystem building up around it.
  • A growing, profitable and cash-flow positive company.
  • And last, but most definitely not least: a great sales team.

You might be saying, “sounds like you’ve got this under control — why do you need me?” Don’t be misled. We need you. Here’s why:

  • We have a great team, but we are in the process of expanding and we need to develop a structure that will easily scale and provide the most success to drive revenue.
  • We just launched our outbound sales efforts and we need someone to help develop that into a fully successful program that’s building a strong pipeline and closing business.
  • We need someone to work with the marketing department and figure out how to generate more inbound opportunities that the sales team can follow up on and close.
  • We need someone who will work closely in developing the skills of our current sales team and build a path for career growth and advancement.
  • We want someone to manage our Customer Success program.

So that’s a bit about us. What are we looking for in you?

Experience: As a sales leader, you will strategically build and drive the territory’s sales pipeline by assembling and leading a skilled team of sales professionals. This leader should be familiar with generating, developing and closing software subscription (SaaS) opportunities. We are looking for a self-starter who can manage a team and make an immediate impact of selling our Backup and Cloud Storage solutions. In this role, the sales leader will work closely with the VP of Sales, marketing staff, and service staff to develop and implement specific strategic plans to achieve and exceed revenue targets, including new business acquisition as well as build out our customer success program.

Leadership: We have an experienced team who’s brought us to where we are today. You need to have the people and management skills to get them excited about working with you. You need to be a strong leader and compassionate about developing and supporting your team.

Data driven and creative: The data has to show something makes sense before we scale it up. However, without creativity, it’s easy to say “the data shows it’s impossible” or to find a local maximum. Whether it’s deciding how to scale the team, figuring out what our outbound sales efforts should look like or putting a plan in place to develop the team for career growth, we’ve seen a bit of creativity get us places a few extra dollars couldn’t.

Jive with our culture: Strong leaders affect culture and the person we hire for this role may well shape, not only fit into, ours. But to shape the culture you have to be accepted by the organism, which means a certain set of shared values. We default to openness with our team, our customers, and everyone if possible. We love initiative — without arrogance or dictatorship. We work to create a place people enjoy showing up to work. That doesn’t mean ping pong tables and foosball (though we do try to have perks & fun), but it means people are friendly, non-political, working to build a good service but also a good place to work.

Do the work: Ideas and strategy are critical, but good execution makes them happen. We’re looking for someone who can help the team execute both from the perspective of being capable of guiding and organizing, but also someone who is hands-on themselves.

Additional Responsibilities needed for this role:

  • Recruit, coach, mentor, manage and lead a team of sales professionals to achieve yearly sales targets. This includes closing new business and expanding upon existing clientele.
  • Expand the customer success program to provide the best customer experience possible resulting in upsell opportunities and a high retention rate.
  • Develop effective sales strategies and deliver compelling product demonstrations and sales pitches.
  • Acquire and develop the appropriate sales tools to make the team efficient in their daily work flow.
  • Apply a thorough understanding of the marketplace, industry trends, funding developments, and products to all management activities and strategic sales decisions.
  • Ensure that sales department operations function smoothly, with the goal of facilitating sales and/or closings; operational responsibilities include accurate pipeline reporting and sales forecasts.
  • This position will report directly to the VP of Sales and will be staffed in our headquarters in San Mateo, CA.

Requirements:

  • 7 – 10+ years of successful sales leadership experience as measured by sales performance against goals.
    Experience in developing skill sets and providing career growth and opportunities through advancement of team members.
  • Background in selling SaaS technologies with a strong track record of success.
  • Strong presentation and communication skills.
  • Must be able to travel occasionally nationwide.
  • BA/BS degree required

Think you want to join us on this adventure?
Send an email to jobscontact@backblaze.com with the subject “Director of Sales.” (Recruiters and agencies, please don’t email us.) Include a resume and answer these two questions:

  1. How would you approach evaluating the current sales team and what is your process for developing a growth strategy to scale the team?
  2. What are the goals you would set for yourself in the 3 month and 1-year timeframes?

Thank you for taking the time to read this and I hope that this sounds like the opportunity for which you’ve been waiting.

Backblaze is an Equal Opportunity Employer.

The post Hiring a Director of Sales appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Wanted: Product Marketing Manager

Post Syndicated from Yev original https://www.backblaze.com/blog/wanted-product-marketing-manager/

We’re thrilled to announce that we’re looking for a Product Marketing Manager for our Backblaze for Business line. We’ve made this post to give you a better idea about the role, what we’re looking for, and why we think it’s a phenomenal position. If you are somebody or know somebody that fits the role, please send your/their cover letter and resume. Instructions on how to apply are found below.

Company Description:
Founded in 2007, Backblaze started with a mission to make backup software elegant and provide complete peace of mind. Over the course of almost a decade, we have become a pioneer in robust, scalable, low cost cloud backup. Our computer backup product is the industry leading solution — for $50 / year / computer, our customers receive unlimited data backup of their computer. Our second product, B2 is an object storage cloud competing with Amazon’s S3; the biggest difference is, at $5 / Terabyte / Month, B2 is ¼ of the price of S3.

Backblaze serves a wide variety of customers, from individual consumers, to SMBs, through massive enterprise. If you’re looking for robust, reliable, affordable cloud storage, Backblaze is your answer.

We are a cash flow positive business and growing rapidly. Over the last 11 years, we have taken in only $3M of outside capital. We have built a profitable, high growth business. While we love our investors, we have maintained control over the business. That means our corporate goals are simple — grow sustainably and profitably. Throughout our journey, we’ve managed to nurture a team oriented culture with amazingly low turnover. We value our people and their families.

A Sample of Backblaze Perks:

  • Competitive healthcare plans
  • Competitive compensation and 401k
  • All employees receive option grants
  • Unlimited vacation days
  • Strong coffee
  • Fully stocked micro kitchen
  • Catered breakfast and lunches
  • Awesome people who work on awesome projects
  • New parent childcare bonus
  • Normal work hours
  • Get to bring your pets into the office
  • San Mateo Office — located near Caltrain and Highways 101 & 280.

More About The Role:
Backblaze’s Product Marketing Manager for Business Backup is an essential member of our Marketing team, reporting to the VP of Marketing.

The best PMM for Backblaze is a customer focused story teller. The role requires an understanding of both the Backblaze product offerings and the unique dynamics businesses face in backing up their data. We do not expect our PMM to be a storage expert. We do expect this person to be posses a deep understanding of the dynamics of marketing SaaS solutions to businesses.

Our PMM partners directly with our Business Backup sales team to shape our go to market strategy, deliver the appropriate content and collateral, and ultimately is an owner for hitting the forecast. One unique aspect of our Business Backup line is that over 50% of the revenue comes from “self-service” — inbound customers who get started on their own. As such, being a PMM at Backblaze is an opportunity to straddle “traditional” product marketing through supporting sales while also owning an direct-to-business “eCommerce” offering.

A Backblaze PMM:

  • Defines, creates, and delivers all content for the vertical. This person is the subject matter expert for that vertical for Backblaze and is capable of producing collateral for multiple mediums (email, web pages, blog posts, one-pagers)
  • Works collaboratively with Sales to design and execute go-to-market strategy
  • Delivers our revenue goals through sales enablement and direct response marketing

The Perfect PMM excels at:

  • Communication. Data storage can be complicated, but customers and co-workers want simple solutions.
  • Prioritization & Relentless Execution. Our business is growing fast. We need someone that can help set our strategic course, be process oriented, and then execute diligently and efficiently.
  • Collateral Creation. Case studies, emails, web pages, one pagers, presentations, Blog posts (to an audience of over 3 million readers.)
  • Learning. You’ll need to become an expert on our competitors. You’ll also have the opportunity to participate in ways you probably never had to do before. We value an “athlete” that’s willing and able to learn.
  • Being Evidence Driven. Numbers win. But when we don’t have numbers, informed guesses — customer profiles, feedback from Sales, market dynamics — take the day.
  • Working Cross Functionally. You will be the vertical expert for our organization. In that capacity, you will help inform the work of all of our departments.

The Ideal PMM background:

  • 3+ years of product marketing with a preference for SaaS experience.
  • Excellent time management and project prioritization skills
  • Demonstrated creative problem solving abilities
  • Ability to learn new markets, diagnose customer segments, and translate all that into actionable insights
  • Fluency with metrics: Saas sales funnel (MQL, SQL, etc), and eCommerce (CTR, visits, conversion)

Interested in Joining Our Team?
If this sounds like you, follow these steps:

  1. Send an email to jobscontact@backblaze.com with the position in the subject line.
  2. Include your resume and cover letter.
  3. Tell us a bit about your experience.

Backblaze is an Equal Opportunity Employer.

The post Wanted: Product Marketing Manager appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Jack — Data Center Tech

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-jack-data-center-tech/

As we shoot way past 500 petabytes of data stored, we need a lot of helping hands in the data center to keep those hard drives spinning! We’ve been hiring quite a lot, and our latest addition is Jack. Lets learn a bit more about him, shall we?

What is your Backblaze Title?
Data Center Tech

Where are you originally from?
Walnut Creek, CA until 7th grade when the family moved to Durango, Colorado.

What attracted you to Backblaze?
I had heard about how cool the Backblaze community is and have always been fascinated by technology.

What do you expect to learn while being at Backblaze?
I expect to learn a lot about how our data centers run and all of the hardware behind it.

Where else have you worked?
Garrhs HVAC as an HVAC Installer and then Durango Electrical as a Low Volt Technician.

Where did you go to school?
Durango High School and then Montana State University.

What’s your dream job?
I would love to be a driver for the Audi Sport. Race cars are so much fun!

Favorite place you’ve traveled?
Iceland has definitely been my favorite so far.

Favorite hobby?
Video games.

Of what achievement are you most proud?
Getting my Eagle Scout badge was a tough, but rewarding experience that I will always cherish.

Star Trek or Star Wars?
Star Wars.

Coke or Pepsi?
Coke…I know, it’s bad.

Favorite food?
Thai food.

Why do you like certain things?
I tend to warm up to things the more time I spend around them, although I never really know until it happens.

Anything else you’d like to tell us?
I’m a friendly car guy who will always be in love with my European cars and I really enjoy the Backblaze community!

We’re happy you joined us Out West! Welcome aboard Jack!

The post Welcome Jack — Data Center Tech appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

The Practical Effects of GDPR at Backblaze

Post Syndicated from Andy Klein original https://www.backblaze.com/blog/the-practical-effects-of-gdpr-at-backblaze/


GDPR day, May 25, 2018, is nearly here. On that day, will your inbox explode with update notices, opt-in agreements, and offers from lawyers searching for GDPR violators? Perhaps all the companies on earth that are not GDPR ready will just dissolve into dust. More likely, there will be some changes, but business as usual will continue and we’ll all be more aware of data privacy. Let’s go with the last one.

What’s Different With GDPR at Backblaze

The biggest difference you’ll notice is a completely updated Privacy Policy. Last week we sent out a service email announcing the new Privacy Policy. Some people asked what was different. Basically everything. About 95% of the agreement was rewritten. In the agreement, we added in the appropriate provisions required by GDPR, and hopefully did a better job specifying the data we collect from you, why we collect it, and what we are going to do with it.

As a reminder, at Backblaze your data falls into two catagories. The first type of data is the data you store with us — stored data. These are the files and objects you upload and store, and as needed, restore. We do not share this data. We do not process this data, except as requested by you to store and restore the data. We do not analyze this data looking for keywords, tags, images, etc. No one outside of Backblaze has access to this data unless you explicitly shared the data by providing that person access to one or more files.

The second type of data is your account data. Some of your account data is considered personal data. This is the information we collect from you to provide our Personal Backup, Business Backup and B2 Cloud Storage services. Examples include your email address to provide access to your account, or the name of your computer so we can organize your files like they are arranged on your computer to make restoration easier. We have written a number of Help Articles covering the different ways this information is collected and processed. In addition, these help articles outline the various “rights” granted via GDPR. We will continue to add help articles over the coming weeks to assist in making it easy to work with us to understand and exercise your rights.

What’s New With GDPR at Backblaze

The most obvious addition is the Data Processing Addendum (DPA). This covers how we protect the data you store with us, i.e. stored data. As noted above, we don’t do anything with your data, except store it and keep it safe until you need it. Now we have a separate document saying that.

It is important to note the new Data Processing Addendum is now incorporated by reference into our Terms of Service, which everyone agrees to when they sign up for any of our services. Now all of our customers have a shiny new Data Processing Agreement to go along with the updated Privacy Policy. We promise they are not long or complicated, and we encourage you to read them. If you have any questions, stop by our GDPR help section on our website.

Patience, Please

Every company we have dealt with over the last few months is working hard to comply with GDPR. It has been a tough road whether you tried to do it yourself or like Backblaze, hired an EU-based law firm for advice. Over the coming weeks and months as you reach out to discover and assert your rights, please have a little patience. We are all going through a steep learning curve as GDPR gets put into practice. Along the way there are certain to be some growing pains — give us a chance, we all want to get it right.

Regardless, at Backblaze we’ve been diligently protecting our customers’ data for over 11 years and nothing that will happen on May 25th will change that.

The post The Practical Effects of GDPR at Backblaze appeared first on Backblaze Blog | Cloud Storage & Cloud Backup.

Welcome Josh — Data Center Technician

Post Syndicated from Yev original https://www.backblaze.com/blog/welcome-josh-datacenter-technician/

The Backblaze production team is growing and that means the data center is increasingly gaining some new faces. One of the newest to join the team is Josh! Lets learn a bit more about Josh shall we?

What is your Backblaze Title?
I’m a Data Center Technician in the Sacramento area.

Where are you originally from?
I lived all over the California central valley growing up.

What attracted you to Backblaze?
Backblaze is the best of a few worlds — cool startup meets professional DIYers meets transparent tech company (a rare thing).

What do you expect to learn while being at Backblaze?
I expect to learn about Data Center operations, and continue to develop the Linux skills that landed me here.

Favorite hobby?
Building and playing with new and useful toys.

Star Trek or Star Wars?
Darmok and Jalad at Tanagra.

Coke or Pepsi?
Good Beer.

Favorite food?
Tacos. No, burgers. No, it’s sushi. No, gyros. I can’t choose.

Why do you like certain things?
I like things that I can take apart and rebuild and turn every knob and adjust every piece. It means there’s a lot to learn, and I definitely like that.

Darmok and Jalad on the ocean! Welcome aboard Josh 😀

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