Tag Archives: Internet Shutdown

Q4 2023 Internet disruption summary

Post Syndicated from David Belson http://blog.cloudflare.com/author/david-belson/ original https://blog.cloudflare.com/q4-2023-internet-disruption-summary


Cloudflare’s network spans more than 310 cities in over 120 countries, where we interconnect with over 13,000 network providers in order to provide a broad range of services to millions of customers. The breadth of both our network and our customer base provides us with a unique perspective on Internet resilience, enabling us to observe the impact of Internet disruptions.

During previous quarters, we tracked a number of government directed Internet shutdowns in Iraq, intended to prevent cheating on academic exams. We expected to do so again during the fourth quarter, but there turned out to be no need to, as discussed below. While we didn’t see that set of expected shutdowns, we did observe a number of other Internet outages and disruptions due to a number of commonly seen causes, including fiber/cable issues, power outages, extreme weather, infrastructure maintenance, general technical problems, cyberattacks, and unfortunately, military action. As we have noted in the past, this post is intended as a summary overview of observed disruptions, and is not an exhaustive or complete list of issues that have occurred during the quarter.

Government directed

Iraq

In a slight departure from the usual subject of this blog post, this time we lead off with coverage of government directed Internet shutdowns that didn’t happen. Iraq has been a frequent subject of this series of posts, as they have historically implemented daily multi-hour Internet shutdowns during exam periods, intended to prevent cheating. Earlier this year, there was some hope that this practice might be ending, and in our Q2 2023 Internet disruption summary post, we noted “In the weeks prior to the start of this year’s shutdowns, it was reported that the Iraqi Ministry of Communications had announced it had refused a request from the Ministry of Education to impose an Internet shutdown during the exams as part of efforts to prevent cheating. Unfortunately, this refusal was short-lived, with shutdowns ultimately starting two weeks later.” In addition to these second quarter shutdowns, they also occurred during the third quarter across multiple weeks in July, August, and September.

During the fourth quarter, the third round of 12th grade high school final exams was scheduled to begin on November 13 and end on November 21, taking place at 13:00 local time, as shown in the schedule below, which was published on the Iraqi Ministry of Education’s Facebook page.

November 2023 exam schedule in Iraq

However, in looking at Internet traffic for Iraq during that period, it appears that the nationwide Internet shutdowns that would have normally taken place did not occur, as the graph shows a very consistent diurnal pattern with no evidence of disruptions to Internet connectivity like we have seen in the past. Additionally, other civil society groups, academic researchers, and Internet analysts that also monitor these shutdowns did not report seeing any related drops in traffic. It is unclear whether a request for shutdowns was submitted by the Ministry of Education and again refused by the Ministry of Communications, or if no request was ever submitted for this round of exams. Regardless, we hope that Iraq continues to keep the Internet connected during future rounds of exams.

Military action

Palestine

On Saturday, October 7, 2023, attacks from the Palestinian group Hamas launched from the Gaza Strip against the south of Israel started a new conflict in the region, with Israel officially declaring the next day that it was at war. This had an almost immediate impact on Internet traffic in both Israel and Palestine, with traffic in the former showing ~170% growth as compared to the prior week, and ~100% growth in the latter as compared to the previous week. These trends are discussed in our October 9 blog post, Internet traffic patterns in Israel and Palestine following the October 2023 attacks.

However, in the hours and days following the initial attacks, a number of Palestinian Internet providers saw traffic fall significantly, with many winding up largely or totally offline, potentially as a result of power outages caused by retaliatory Israeli airstrikes. Impacted networks included AS42314 (fusion), AS203905 (DCC_North_ASN), AS210974 (AjyalFI), AS60268 (DIGITAL-COMMUNICATION-PALESTINE-ASN), AS60353 (DCC_RAFAH_ASN), AS62027 (DCC_Khanyouns_ASN), AS57704 (SPEED-CLICK-LTD), AS199046 (JETNET), and AS213207 (TechHub-HiNet), as shown in the graphs below.

In addition to the outages illustrated above, throughout October, November, and December, Paltel (Palestine Telecommunications Company) posted a number of times on its official X account about disruptions to its landline, mobile, and Internet services, citing causes including fiber damage due to bombardment and fuel depletion. Posts were made on October 27, October 31, November 16, December 4, December 14, December 20, and December 26. The associated outages varied in length, some lasting for hours, while others lasted for multiple days — each outage is shaded in the graphs below, which show Paltel traffic within four Palestinian governorates in the Gaza Strip region.

Fiber/cable trouble

Namibia

On November 13, Telecom Namibia (AS36996) reported that it was experiencing interruptions to its fixed voice and data services in several areas, resulting from cable theft. The impact of these interruptions is shown in the figure below, with Internet traffic disrupted between 13:45 local time (11:45 UTC) on November 13 and 08:30 local time (06:30 UTC) on November 14. The disruption to connectivity due to cable theft was not an isolated incident, as the provider posted several additional notices on its social media accounts in November and December about similar occurrences.

Cuba

A day later, on November 14, ETECSA (AS27725) posted a notice about a terrestrial fiber cut that disrupted Internet services. As the state-owned telecommunications provider in Cuba, the cut impacted Internet traffic nationwide, as well as at a network level, as seen in the graphs below. The disruption was relatively short-lived, occurring between 06:30 – 08:15 local time (11:30 – 13:15 UTC), with a follow-up post announcing the re-establishment of Internet service.

Chad

On December 7 & 8, a near-complete outage observed in Chad was reportedly due to fiber optic cable cuts in neighboring countries. A published article cited SudaChad as claiming that the outage seen in the graphs below was due to an issue with CAMTEL, a Cameroonian partner. It also cites Moov Africa’s (formerly known as Millicom Chad) apology to customers, which points at “the fiber-optic cut in Cameroon and Sudan” as the root cause. Since simultaneous cuts in fiber optic cables in Chad’s two neighboring countries would certainly be an unusual occurrence, it isn’t clear if such an event happened, though routing data for SudaChad shows that the network’s two upstream providers are AS15706 (Sudatel) in Sudan and AS15964 (CAMNET) in Cameroon. The three providers are also partners on the WE-AFRICA-NA terrestrial cable, which stretches from Port-Sudan on the Red Sea in Sudan to Kribi on the Atlantic Ocean in Cameroon via Chad, but it isn’t known whether that cable system was involved in this outage.

The disruption lasted approximately fourteen hours, from 20:00 local time on December 7 until 10:15 local time on December 8 (19:00 UTC on December 7 until 09:15 UTC on December 8), with the impact visible country-wide, as well as at SudaChad and several downstream network providers.

Cyberattacks

Ukraine

Ukrainian Internet provider Kyivstar announced on the morning of December 12 that they were the “target of a powerful hacker attack”. They noted that the attack caused a “technical failure” that resulted in mobile communication and Internet access becoming temporarily unavailable. Although Kyivstar has been targeted by around 500 cyberattacks since Russia launched its invasion of Ukraine in February 2022, this was reportedly the largest attack to date. A subsequent report referenced an interview with Illia Vitiuk, the head of the cybersecurity department at Ukraine’s security service (SBU), in which he claimed that “the hackers attempted to penetrate Kyivstar in March 2023 or earlier, managed to get into the system at least as early as May, and likely gained full access to the network in November.

Recovery took several days, with Kyivstar posting on December 15 that “the Internet is everywhere” but warning that connection speeds might be slightly reduced. These posts align with the traffic disruption shown in the figure below, which lasted from 06:30 local time (04:30 UTC) on December 12 until 14:00 local time (12:00 UTC) on December 15.

Power outages

Brunei

A major power outage in Brunei on October 17 disrupted key services including mobile and fixed Internet connectivity. Starting around 11:30 local time (03:30 UTC), traffic was disrupted for approximately 13 hours, recovering to expected levels around just after midnight local time on October 18 (16:45 UTC). Two Unified National Networks autonomous systems (AS10094 and AS131467) saw lower traffic volumes during the power outage.

Kenya

A widespread power outage in Kenya on November 11 disrupted Internet connectivity across the county for approximately seven hours. An X post from Kenya Power at 20:30 local time (17:30 UTC) reported a partial power outage, stating “We have lost power supply to parts of the country. Our engineers are working to restore supply to the affected areas.” Kenya Power kept customers informed of progress, posting updates at 22:00, 23:57, and the morning of November 12, with the final update reporting “We have successfully restored normal power supply in all the areas that were affected by the partial outage.

Curaçao

On November 14, a Facebook post from Aqualectra, the water and power company in Curaçao, stated in part, “Around 14:00 this afternoon, a blackout occurred. Preliminary investigation indicates that one of the main cables responsible for transporting electricity between the substations at Nijlweg and Weis experienced a short circuit. It is important to emphasize that this is not due to a lack of production capacity.” The power outage resulted in a near complete loss of traffic at Flow Curaçao (AS52233), with significant disruptions also visible at United Telecommunication Services (AS11081) and at a country level, as seen in the graphs below. The disruption lasted eight hours, from 14:00 until 22:00 local time (18:00 UTC on November 14 until 02:00 UTC on November 15).

Sri Lanka

After stabilizing its electrical infrastructure in the wake of 2022’s problems with its electrical power grid, the failure of a main transmission line caused an island-wide power outage in Sri Lanka on December 9, in turn disrupting Internet connectivity. Traffic from the island nation initially dropped by around 50% starting around 16:45 local time (11:15 UTC). Repairs took several hours, with the country’s Internet traffic returning to expected levels around 01:00 local time on December 10 (19:30 UTC).

Panama

On the morning of December 24, Panamanian electric distribution company ENSA initially reported an event that affected electrical services to their customers. A subsequent report posted just 30 minutes later provided additional details, pointing to an incident in the “National Interconnected System” that affected the electrical supply in a number of areas, but within an hour, it had spread nationally. Although the initial regional power issues did not have a noticeable impact on Panama’s Internet traffic, the loss of traffic in the graph below aligns with the national growth of the power outage, occurring at 11:45 local time (16:45 UTC). Traffic returned to expected levels at around 15:00 local time (20:00 UTC), aligning with an X post from ENSA stating that “At 3:12pm the supply of electrical energy to all our clients has been normalized after an event at the Transmission level originating in the Panama 1 Substation of ETESA.

Weather

Ukraine

Internet disruptions in Ukraine due to the conflict there have been covered in multiple quarterly Internet disruption summary blog posts over the last two years. However, in November, connectivity in multiple areas of the country was disrupted by power outages caused by a major winter storm. Snow and high winds knocked out power to hundreds of towns and villages, damaging electrical power infrastructure. The impact is visible in the graphs below as a drop in traffic occurring around 01:00 local time on November 27 (23:00 UTC on November 26), observed in regions including Donetsk, Kherson Oblast, and Luhansk. Traffic appeared to return to expected levels early in the morning local time on November 28.

Mexico

On October 25, Hurricane Otis made landfall near Acapulco, a popular tourist destination in Mexico. In addition to catastrophic structural damage, it was reported that “more than 10,000 utility poles were destroyed, knocking out power and internet/communications across the region, while numerous transmission lines, electrical substations, and a power plant were also heavily damaged.” This damage to electrical and communications infrastructure in the area resulted in significant disruption to Internet connectivity. As shown in the graph below, Internet traffic from Acapulco dropped by around 80% as Otis made landfall. Traffic started to show some growth in early November, but peak volumes remained relatively consistent, and well below pre-hurricane levels, through the end of the year. (Several large spikes are visible on December 26 & 30, but it isn’t clear what those are associated with.) Although Acapulco’s tourism industry experienced a notable recovery heading into the end of the year, it appears that infrastructure recovery has not been quite as swift.

Fire

Hawaii

Last quarter, we reported on the impact of wildfires that started on August 7 in Hawaii, including killing nearly 100 people, as well as destroying homes, businesses, and infrastructure, causing power outages and disrupting Internet connectivity. One of the most impacted areas was the town of Lahaina, where Internet connectivity remained sparse for weeks after the fires began. Repair and restoration efforts continued throughout the fourth quarter, with traffic clearly growing throughout October, with peak levels in November and December approaching pre-fire levels.

Maintenance

Yemen

Two maintenance-related Internet disruptions impacted Internet connectivity in Yemen in the fourth quarter. The first lasted over four hours during the morning of November 10, from 03:10 – 07:45 local time (00:10 – 04:45 UTC), and followed two other disruptions the prior day. The impact was visible at a country level, as well as at a network level on PTC-YemenNet (AS30873).

An Associated Press article noted that in a statement to the state news agency, Yemen’s Public Telecom Corp. (PTC-YemenNet) blamed the outage on maintenance, apparently of the FALCON submarine cable. The article also cited a statement from GCX, the operator of the FALCON cable, regarding scheduled maintenance to the cable system that had been in planning for the previous three months.

The second maintenance-related disruption occurred on December 15 just before 23:00 local time (20:00 UTC). An X post from Mosfer Alnomeir, the Minister of Telecommunication and Information Technology in Yemen, explained what happened: “We note that half an hour ago there was an interruption in the Internet service that lasted approximately 30 minutes. This is while engineers carry out emergency replacement and upgrade work on some service equipment. Service was restored immediately. On behalf of the team, I say thank you for your understanding.” Once again, the impact was visible at both a country and network level.

Technical problems

Australia

“Changes to routing information” after a “routine software upgrade” were reportedly responsible for a multi-hour Internet outage at Australian telecommunications provider Optus (AS4804) on November 8 local time. Connectivity began to drop just after 04:00 Sydney time, with the outage lasting from 04:30 – 10:00 Sydney time (17:30 – 23:00 UTC on November 7). Traffic didn’t fully recover to expected levels until around 23:00 Sydney time (12:00 UTC).

The network issue impacted more than 10 million customers, as well as hospitals and payment and transport systems, and drew comparisons to July 2023’s outage at Canadian provider Rogers Communications. Optus submitted a report to the Australian Senate Standing Committee on Environment and Communications that detailed the cause of the outage, noting “It is now understood that the outage occurred due to approximately 90 PE routers automatically self-isolating in order to protect themselves from an overload of IP routing information. … This unexpected overload of IP routing information occurred after a software upgrade at one of the Singtel internet exchanges (known as STiX) in North America, one of Optus’ international networks. During the upgrade, the Optus network received changes in routing information from an alternate Singtel peering router. These routing changes were propagated through multiple layers of our IP Core network. As a result, at around 4:05am (AEDT), the pre-set safety limits on a significant number of Optus network routers were exceeded.” The report also detailed the recovery efforts and timelines for consumer Internet, DNS, and mobile services.

Armenia

Failure of international links caused a brief Internet disruption at Telecom Armenia (AS12297) on November 11, similar to a disruption that occurred almost exactly a year earlier. As shown in the graph below, the disruption began just around 15:15 local time (11:15 UTC), with short periods where traffic dropped to zero. Traffic recovered to expected levels by 21:00 local time (17:00 UTC). As one of the largest telecommunications providers in the country, the service disruption was visible at a country level as well.

United Kingdom

A sizable drop in traffic was observed between 15:00 and 21:30 local time (15:00 – 21:30 UTC) on mobile and broadband Internet provider Three UK (AS206067) on December 1, as seen in the graph below. Although the provider acknowledged that customers were experiencing issues and provided several updates (1, 2, 3, 4) on service restoration over the next day, it never disclosed any additional information on the cause of the disruption. However, a published report stated that Three UK blamed technical issues at one of its data centers as the cause of the problem, which impacted more than 20,000 users.

Egypt

On December 5, Telecom Egypt (AS8452) posted on X that a technical malfunction affecting one of their main network devices was responsible for an Internet disruption that occurred on their network, which also impacted connectivity on several other network providers, including LINKdotNET (AS24863), Vodadfone Egypt (AS24835), and Etisalat (AS36992), as well as traffic at a national level, as seen in the graphs below. Although one news report claimed that the disruption, which occurred between 14:15 – 00:00 local time (12:15 – 22:00 UTC), was due to damage to the FLAG and SeaMeWe-4 submarine cables, a subsequent post from Telecom Egypt about service restoration dispelled that claim, noting “The company also confirms that there is no truth to what has been circulated on some social media sites about the presence of a break in one of the submarine cables.

Tunisia

A reported DNS server outage (albeit unconfirmed) at Tunisian Internet provider Topnet (AS37705) caused a brief Internet disruption for the provider’s customers on December 17, also impacting traffic volumes at a national level. The incident lasted less than two hours, from 13:00 – 14:45 local time (12:00 – 13:45 UTC).

Guinea

An unspecified incident on the Orange Guinée (AS37461) network impacted Internet connectivity, as well as telephone calls and text messages during the morning of December 22. The graph below shows a near-complete outage on the network between 09:15 – 11:30 local time (09:15 – 11:30 UTC). The provider posted a subsequent update regarding the restoration of calls, text messages, and Internet connectivity.

Conclusion

Within the Cloudflare Radar 2023 Year in Review, we highlighted over 180 major Internet disruptions that were observed year-to-date through the end of November, though the actual number was likely closer to 200 by the end of the year. While that may seem like a lot, it is worth nothing that the actual number is even higher, as these posts are not exhaustive in their coverage of such events. For example, while we covered the Internet shutdown in Manipur, India that took place across multiple months in 2023, internetshutdowns.in shows that over 90 more smaller localized shutdowns were put into place across the country.

In addition, 2024 is shaping up to be an important year for elections, with voting taking place in more than 50 countries around the world. Unfortunately, some countries have taken to implementing Internet shutdowns or otherwise disrupting Internet connectivity during elections. The Freedom Online Coalition’s Joint Statement on Internet Shutdowns and Elections details the detrimental effects of such actions. The Cloudflare Radar team will be monitoring for election-related Internet shutdowns, sharing our observations on the Cloudflare Radar Outage Center, via social media, and in posts on blog.cloudflare.com.

Follow us on social media at @CloudflareRadar (X), cloudflare.social/@radar (Mastodon), and radar.cloudflare.com (Bluesky), or contact us via email.

Q2 2023 Internet disruption summary

Post Syndicated from David Belson original http://blog.cloudflare.com/q2-2023-internet-disruption-summary/

Q2 2023 Internet disruption summary

This post is also available in Deutsch, Français, 日本語, 简体中文, 繁體中文 and 한국어.

Q2 2023 Internet disruption summary

Cloudflare operates in more than 300 cities in over 100 countries, where we interconnect with over 12,000 network providers in order to provide a broad range of services to millions of customers. The breadth of both our network and our customer base provides us with a unique perspective on Internet resilience, enabling us to observe the impact of Internet disruptions.

The second quarter of 2023 was a particularly busy one for Internet disruptions, and especially for government-directed Internet shutdowns. During the quarter, we observed many brief disruptions, but also quite a few long-lived ones. In addition to the government-directed Internet shutdowns, we also observed partial or complete outages due to severe weather, cable damage, power outages, general or unspecified technical problems, cyberattacks, military action, and infrastructure maintenance.

As we have noted in the past, this post is intended as a summary overview of observed disruptions, and is not an exhaustive or complete list of issues that have occurred during the quarter.

Government directed

Late spring often marks the start of a so-called “exam season” in several Middle Eastern and African countries, where students sit for a series of secondary school exams. In an attempt to prevent cheating on these exams, governments in the countries have taken to implementing wide-scale Internet shutdowns covering time periods just before and during the exams. We have covered these shutdowns in the past, including Sudan and Syria in 2021 and Syria, Sudan, and Algeria in 2022. This year, we saw governments in Iraq, Algeria, and Syria taking such actions.

Iraq

In the weeks prior to the start of this year’s shutdowns, it was reported that the Iraqi Ministry of Communications had announced it had refused a request from the Ministry of Education to impose an Internet shutdown during the exams as part of efforts to prevent cheating. Unfortunately, this refusal was short-lived, with shutdowns ultimately starting two weeks later.

In Iraq, two sets of shutdowns were observed: one impacted networks nationwide, except for the Kurdistan Region, while the other impacted networks within the Kurdistan Region. The former set of shutdowns were related to 9th and 12th grade exams, and were scheduled to occur from June 1 through July 15, between 04:00 and 08:00 local time (01:00 – 05:00 UTC). The graphs below show that during June, shutdowns took place on June 1, 4, 6, 8, 11, 13, 15, 17, 21, 22, 24, 25, and 26, resulting in significant disruptions to Internet connectivity. The shutdowns were implemented across a number of network providers, including AS203214 (HulumTele), AS59588 (Zain), AS199739 (Earthlink), AS203735 (Net Tech), AS51684 (Asiacell), and AS58322 (Halasat). The orange-highlighted areas in the graphs below show traffic on each network provider dropping to zero during the shutdowns.

As noted above, exam-related Internet shutdowns were also implemented in the Kurdistan region of Iraq. One report quoted the Minister of Education of the Kurdistan Regional Government as stating "The Internet will be turned off as needed during exams, but just like in previous years, the period of the Internet shutdown will not be lengthy, but rather short.” To that end, the observed shutdowns generally lasted about two hours, occurring between 06:30 and 08:30 local time (03:30 – 05:30 UTC) on June 3, 6, 10, 13, 17, and 24. The graphs below show the impact across three network providers in the region: AS21277 (Newroz Telecom), AS48492 (IQ Online), and AS59625 (KorekTel).

Additional details about both sets of Internet shutdowns in Iraq can be found in our June 13 blog post: Exam-related Internet shutdowns in Iraq and Algeria put connectivity to the test.

Algeria

2023 marks the sixth year that Algeria has disrupted Internet connectivity to prevent cheating during nationwide exams. In 2022, we noted that “it appears that the Algerian government has shifted to a content blocking-based approach, instead of a wide-scale Internet shutdown.” It appears that the same approach was taken this year, as we again observed two nominal drops in traffic during each of the exam days, rather than a complete loss of traffic. These traffic shifts were observed on mobile network providers AS33779 (Ooredoo/Wataniya), AS327931 (Djezzy/Optimum), and AS327712 (Mobilis/Telecom Algeria). The first disruption takes place between 08:00 – 12:00 local time (07:00 – 11:00 UTC), with the second occurring between 14:00 – 17:00 local time (13:00 – 16:00 UTC).

Syria

After implementing four exam-related Internet shutdowns in 2022, this year saw just two. On June 25 and 26, Internet shutdowns took place between 05:00 – 08:30 local time (02:00 – 05:30 UTC). Syrian Telecom (AS29256), the government-affiliated telecommunications company, informed subscribers in a Facebook post that the Internet would be cut off at the request of the Ministry of Education.

Senegal

In Senegal, violent protests over the sentencing of opposition leader Ousmane Sonko to jail led the government to restrict access to platforms including WhatsApp, Facebook, Twitter, Instagram, TikTok, Telegram, Signal, and YouTube. On June 4, the Senegal Ministry of Communication issued a statement temporarily suspending mobile Internet access, with a followup statement on June 6 ending the suspension. These disruptions to mobile Internet access were visible on two network providers within the country: AS37196 (Sudatel Senegal) and AS37649 (Tigo/Free).

As shown in the graphs below, the shutdowns on Sudatel Senegal occurred from 15:00 local time on June 3 through 01:00 local time on June 5, and then again from 13:00 local time on June 5 until 01:00 local time on June 6. The three shutdowns seen on Tigo/Free took place between 15:30 – 19:00 local time on June 3, from 13:45 local time on June 4 until 02:05 local time on June 5, and from 13:05 local time on June 5 through 01:00 local time on June 6. (Senegal is UTC+0, so the local times are the same as UTC.)

Mauritania

In Mauritania, authorities cut off mobile Internet services after protests over the death of a young man in police custody. The shutdown began at 23:00 local time on May 30, and lasted six days, with connectivity returning at 23:00 local time on June 6. (Mauritania is UTC+0, so the local times are the same as UTC.) The graphs below show a near complete loss of Internet traffic during that period from AS37541 (Chinguitel) and AS37508 (Mattel), two mobile network providers within the country.

Pakistan

On May 9, Imran Khan, former Prime Minister of Pakistan was arrested on corruption charges. Following the arrest, violent protests erupted in several cities, leading the government of Pakistan to order the shutdown of mobile Internet services, as well as the blocking of several social media platforms. The figures below show the impact of the ordered shutdown to traffic on four mobile network providers within the country: AS24499 (Telenor Pakistan), AS59257 (China Mobile Pak), AS45669 (Mobilink/Jazz), and AS56167 (Ufone/PTML). The ordered shutdown caused a complete loss of Internet traffic from these networks that started at 22:00 local time (17:00 UTC) on May 9 at Telenor and China Mobile Pakistan, 18:00 local time (13:00 UTC) on Mobilink/Jazz, and 01:00 local time on May 10 (20:00 UTC on May 9) at Ufone/PTML. Traffic was restored at 22:00 local time (17:00 UTC) on May 12.

Looking at Cloudflare Radar’s recently launched Internet Quality page for Pakistan during the duration of the shutdown, we observed that median latency within Pakistan dropped slightly after mobile networks were shut down, shown in the graph below. Prior to the shutdown, median latency (as observed to Cloudflare and a set of other providers) was in the 90-100ms range, while afterward, it averaged closer to 75ms. This may be a result of users shifting to lower latency fixed broadband connections – several fixed broadband providers in the country experienced increased traffic volumes while the mobile networks were unavailable.

Additional details about the mobile network shutdowns, content blocking, and the impact at an administrative unit and city level can be found in our May 12 blog post Cloudflare’s view of Internet disruptions in Pakistan.

India

Internet shutdowns are unfortunately frequent in India, with digital rights organization Access Now reporting at least 84 shutdowns within the country in 2022. The shutdowns are generally implemented at a more local level, and often last for a significant amount of time. One such shutdown took place in the northeastern Indian state of Manipur starting on May 3 after the escalation of ethnic conflict, and was reportedly intended to “thwart the design and activities of anti-national and anti-social elements… by stopping the spread of disinformation and false rumours'' and the likelihood of “serious disturbances to the entire peaceful coexistence of the communities and maintenance of public order”. Mobile data services were initially suspended for a five-day period, with the suspension continually extended through additional templated orders issued every five days.

The graphs below show the impact of the ordered shutdown to traffic from two major network providers in Manipur. Traffic from both AS45609 (Airtel) and AS9829 (BSNL) fell significantly around 18:00 local time (12:30 UTC) on May 4. Traffic on Airtel has remained low, and continued to drop further through the end of June. Traffic on BSNL showed slight signs of recovery starting in early June, but remains extremely low.

The shutdown order remains in place as of the time of this writing (late July).

Q2 2023 Internet disruption summary
Q2 2023 Internet disruption summary

Severe weather

Guam

On May 24, “Super Typhoon” Mawar wreaked havoc on the US territory of Guam, causing widespread physical damage after it made landfall, taking down trees, buildings, power lines, and communications infrastructure across the island. One result of this damage was a significant disruption to Internet connectivity, as shown in the country-level graph below. Restoration efforts started almost immediately, with Guam Power Authority, Docomo Pacific, and GTA Teleguam all posting regular status updates on their websites and/or social media accounts.

Among the two Internet providers, GTA Teleguam (AS9246) was largely able to complete service restoration in June, with traffic returning to pre-storm levels around June 17, as seen in the graph below. In fact, in a June 20 Facebook post they noted that “As of today, a majority of our wireless network cell sites are operational.” However, recovery at Docomo Pacific (AS3605) is taking significantly longer. The graph below shows that as of the end of June, traffic remained significantly below pre-storm levels.

Cable damage

Bolivia

On June 19, COTAS, a Bolivian telecommunications company, posted an update on their Facebook page that alerted users that a fiber optic cable had been cut in the town of Pongo. As seen in the graphs below, this cut significantly disrupted Internet connectivity across COTAS and two other network providers in the country: AS25620 (COTAS), AS27839 (Comteco), and AS52495 (Cotel) between 13:00 – 18:00 local time (17:00 –  22:00 UTC).

The Gambia

Gamtel, the state telecommunications company in The Gambia, notified subscribers via a Twitter post on June 7 of a localized fiber cut, and then of additional cable cuts on June 8. These fiber cuts disrupted Internet connectivity on AS25250 (Gamtel) between 14:00 local time on June 7 and 00:00 local time on June 9, with traffic volumes down as much as 80% as compared to the previous period. (The Gambia is UTC+0, so the local times are the same as UTC.)

Philippines

An advisory posted on Twitter by Philippines telecommunications provider PLDT at 18:43 local time (10:43 UTC) on June 5 stated “One of our submarine cable partners confirms a loss in some of its internet bandwidth capacity, and thus causing slower Internet browsing. We are working with our partners to provide alternate capacity that would restore the browsing experience in the next few hours.” The traffic graph below shows a minor disruption to Internet traffic for AS9299 (PLDT) starting around 14:00 local time (06:00 UTC), and the “slower Internet browsing” noted by PLDT is evident in the Internet quality graphs below, with increased latency and decreased bandwidth evident around that same time. PLDT stated in a subsequent tweet that as of 06:22 local time on June 6 (22:22 UTC on June 5), “Our submarine cable partner confirms supplementing additional capacity, restoring browser experience.

Power outages

Curaçao

Aqualectra is the primary utility company in Curaçao, providing water and power services. On June 8, they posted a series of alerts to their Facebook page (1, 2, 3, 4) regarding a power outage impacting “all neighborhoods”, caused by a malfunction in one of the main power cables connected to the substation at Parera. This loss of power impacted Internet connectivity on the island, with a significant loss of traffic observed at a country level, as seen in the graph below, as well as across several Internet service providers, including AS11081 (UTS), AS52233 (Columbus Communications), and AS27660 (Curaçao Telecom). A followup Facebook post dated 01:25 local time on June 9 (05:25 UTC) confirmed the restoration of power to all neighborhoods.

Portugal

A power outage at an Equinix data center in Prior Velho (near Lisbon) on the afternoon of June 6 affected local utilities, banking services, and court networks, according to published reports (1, 2). Portuguese Internet service provider MEO was also impacted by the power outage, which caused a drop in traffic for AS3243 (MEO-RESIDENCIAL) and AS15525 (MEO-EMPRESAS), seen in the graphs below. The disruptions caused by the power outage also impacted connectivity quality within Portugal, as the Radar Internet quality graphs below highlight – a concurrent drop in bandwidth and increase in latency is visible, indicating that end users likely experienced poorer performance during that period of time.

Q2 2023 Internet disruption summary
Q2 2023 Internet disruption summary

Botswana

A countrywide power outage in Botswana on May 19 caused an Internet disruption that lasted about 90 minutes, from 10:45 until 12:15 local time (08:45 – 10:15 UTC), visible in the graph below. A tweet from Botswana Power Corporation provided public notice of the incident, but did not include a root cause.

Barbados

On April 4, The Barbados Light & Power Company tweeted an “Outage Notice”, stating “We are aware that our customers across the island are currently without electricity.” Posted at 11:46 local time (15:46 UTC), the notice comes shortly after a significant drop in traffic was observed country-wide, indicating that the power outage also impacted Internet connectivity across the country. After posting several additional updates throughout the day, a final update posted at 18:00 local time (22:00 UTC) indicated that power had been restored to 100% of impacted customers. The graph below shows that traffic took several additional hours to return to normal levels. (Note that the orange highlighting in the graph represents the duration of the disruption, and the red shading is related to an internal data collection issue.)

Technical problems

Namibia

A seven-hour Internet disruption observed in Namibia on June 15 and 16 was caused by unspecified “technical challenges” faced by Telecom Namibia. According to a tweet from the provider, “Telecom Namibia experienced technical challenges on its fixed and mobile data services on Thursday leading to intermittent Internet connectivity.” The impact of these challenges is visible in both the country- and network-level traffic graphs below.

Solomon Islands

Unspecified “technical reasons” also disrupted mobile Internet connectivity for Our Telekom customers in the Solomon Islands on April 26 and 27. An April 26 Facebook post from Our Telekom simply stated “Our mobile data network is currently down due to technical reasons.” The graphs below show a significant drop in traffic for AS45891 (Our Telekom/SBT) between 06:30 local time on April 27 (19:30 UTC on April 26) and 17:00 local time on April 27 (06:00 UTC). The loss of mobile traffic from Our Telekom also impacted traffic at a country level, as the graph shows a similar disruption for the Solomon Islands.

With an increasingly global service footprint, disruptions observed on SpaceX Starlink potentially impact users across multiple countries around the world. Just before midnight UTC on April 7, Internet traffic seen from AS14593 (SpaceX-Starlink) began to decline significantly. The disruption was short-lived, with traffic returning to expected levels within two hours. According to a Twitter post from Elon Musk, CEO of SpaceX, the problem was “Caused by expired ground station cert” (an expired digital certificate associated with one or more Starlink ground stations, likely preventing communication between the satellite constellation and the ground station(s)).

Madagascar

In Madagascar, a “problem with the backbone”, reported by Telma Madagascar, caused a loss of as much as two-thirds of Internet traffic between 09:15 – 14:00 local time (06:15 – 11:00 UTC) on April 7. The graphs below show that the backbone issue disrupted traffic at a national level, as well as for AS37054 (Telma Madagascar).

United Kingdom

On April 4, UK Internet provider Virgin Media suffered multiple service disruptions that impacted Internet connectivity for broadband customers. The first outage started just before 01:00 local time (midnight UTC)l, lasting until approximately 09:00 local time (08:00 UTC). The second outage started around 16:00 local time (15:00 UTC), with traffic volumes going up and down over the next several hours before appearing to stabilize around 21:30 local time (20:30 UTC).

Virgin Media’s Twitter account acknowledged the early morning disruption several hours after it began, postingWe’re aware of an issue that is affecting broadband services for Virgin Media customers as well as our contact centres. Our teams are currently working to identify and fix the problem as quickly as possible and we apologise to those customers affected.A subsequent post after service restoration noted “We’ve restored broadband services for customers but are closely monitoring the situation as our engineers continue to investigate. We apologise for any inconvenience caused.

However, the second disruption was acknowledged on Virgin Media’s Twitter account much more rapidly, with a post at 16:25 UTC stating “Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. We apologise again to those impacted, our teams are continuing to work flat out to find the root cause of the problem and fix it.

Although no additional details have been shared via social media by Virgin Media about the outages or their resolution, some additional information was shared via Twitter by an apparent customer, who posted “Virgin Media engineers re-seated fibre cards and reset hub equipment to restore service. TTL was extended as a workaround to maintain stability whilst a permanent fix is implemented.

Additional details about the Virgin Media outage can be found in our April 4 blog post: Cloudflare’s view of the Virgin Media outage in the UK.

Cyberattacks

Ukraine

As we have covered in past blog posts, the physical war between Russia and Ukraine also has a very active online component, with traffic shifts, cyberattacks, and traffic rerouting all observed since the conflict began in February 2022. In early May 2022, we observed traffic from several Ukrainian network providers being rerouted through AS201776 (Miranda Media), a Crimean-based, Russian-controlled network operator. (This rerouting is discussed in more detail in two blog posts: Tracking shifts in Internet connectivity in Kherson, Ukraine and One year of war in Ukraine: Internet trends, attacks, and resilience.)

A little more than a year later, on May 26, we observed an Internet outage at Miranda Media. Traffic started to fall around 16:30 local time (13:30 UTC), dropping to zero around 18:15 local time (15:15 UTC). The outage disrupted connectivity on the Crimean Peninsula and parts of occupied Ukraine and lasted until approximately 06:00 local time on May 27 (03:00 UTC). Published reports (1,2) suggest that the outage was due to a cyberattack targeting Miranda Media, reportedly carried out by Ukrainian hacktivists.

Russia

Russian satellite provider Dozor Teleport, whose customers include Russia’s Ministry of Defense, ships of the Northern Fleet, Russian energy firm Gazprom, remote oil fields, the Bilibino nuclear power plant, the Federal Security Service (FSB), Rosatom, and other organizations, experienced a multi-hour outage on June 29. The outage, which occurred between 01:30 – 17:30 UTC, was reportedly the result of a cyberattack that at least two groups claimed responsibility for.

Military action

Chad

Multiple Internet disruptions occurred in Chad on April 23 and 24, impacting several Internet providers, and were ultimately visible at a country level as well. As seen in the graphs below, the outages occurred from 04:30 – 06:00 local time (03:30 – 05:00 UTC) and 15:00 – 20:00 local time (14:00 – 19:00 UTC) on April 23, and 04:00 – 08:30 local time (03:00 – 07:30 UTC) on April 24. The impacted network providers in Chad included AS327802 (Millicom Chad), AS327756 (Airtel Chad), AS328594 (Sudat Chad), and AS327975 (ILNET-TELECOM). The outages were reportedly caused by damage to fiber infrastructure that links Chad with neighboring Cameroon and Sudan, with the latter experiencing Internet service disruptions amid clashes between the Sudanese Armed Forces (SAF) and Rapid Support Forces (RSF).

Sudan

As noted above, military action in Sudan disrupted Internet connectivity in Chad in April. Starting in mid-April, multiple Internet outages were observed at major Sudanese Internet providers, three of which are shown in the graphs below. The fighting in the country has led to fuel shortages and power cuts, ultimately disrupting Internet connectivity.

AS15706 (Sudatel) experienced complete Internet outages from 03:00 on April 23 to 17:00 on April 24 local time (01:00 on April 23 to 15:00 on April 24 UTC) and again from 03:00 on April 25 until 01:00 on April 28 local time (01:00 on April 25 to 23:00 on April 27 UTC). Internet connectivity on AS36972 (MTN) was disrupted between 03:00 and 12:00 local time on April 16 (01:00 – 10:00 UTC) and again between 20:00 on April 27 until 02:00 on April 29 (18:00 on April 27 to 00:00 on April 29). After a nominal multi-day recovery, a long-term near complete outage started on May 5, lasting for multiple weeks. Similar to MTN, multiple extended outages were also observed on AS33788 (Kanar Telecommunication). After seeing a significant drop in traffic midday on April 19, a near complete outage is visible between 12:00 on April 21 and 01:00 on April 29 (10:00 on April 21 to 23:00 on April 28 UTC), with a very brief minor recovery late in the day on April 24. A longer duration outage began around 00:00 local time on May 11 (22:00 on May 10 UTC), also lasting for multiple weeks.

Additional details about the Internet disruptions in Sudan can be found in our May 2 blog post: Effects of the conflict in Sudan on Internet patterns.

Maintenance

Togo, Republic of Congo (Brazzaville), Burkina Faso

Repair work on the West Africa Cable System (WACS) submarine cable disrupted Internet connectivity across multiple countries, including Togo, Republic of Congo (Brazzaville), and Burkina Faso on April 6. According to the Google translation of a Facebook post from Canalbox Congo, the repair work was likely to cause “very strong disruptions on Internet connections with the risk of a total outage”. (Canalbox (GVA) is an African telecommunications operator that provides services across multiple countries in Africa.)

The graph below for AS36924 (GVA-Canalbox) shows three overlapping outage annotations, with each related to a disruption observed on that autonomous system (network) in one of the impacted countries. In the Republic of Congo (Brazzaville), a significant traffic disruption is visible between 16:15 – 23:15 local time (15:15 – 22:15 UTC). In Burkina Faso, the disruption happened earlier and was less severe, taking place between 09:15 – 18:00 local time (09:15 – 18:00 UTC), with a similar impact in Togo, where traffic was disrupted between 11:00 – 23:15 local time (11:00 – 23:15 UTC).

Conclusion

Because of how tightly interwoven the Internet has become with commerce, financial services, and everyday life around the world, any disruption to Internet connectivity ultimately carries an economic impact. The providers impacted by disruptions caused by unexpected or unavoidable events such as cable cuts or severe weather generally try to minimize the scope and duration of such disruptions, ultimately limiting the economic impact. However, in the case of government-directed Internet shutdowns, the damage to the economy is ultimately self-inflicted. The Internet Society’s new Net Loss Calculator now provides a way to quantify this damage, enabling the public, advocacy groups, and governments themselves to understand the potential cost of an Internet shutdown from gross domestic product (GDP), foreign direct investment (FDI), and unemployment perspectives.

Visit Cloudflare Radar for additional insights around Internet disruptions. Follow us on social media at @CloudflareRadar (Twitter), cloudflare.social/@radar (Mastodon), and radar.cloudflare.com (Bluesky), or contact us via email.

Exam-related Internet shutdowns in Iraq and Algeria put connectivity to the test

Post Syndicated from David Belson original http://blog.cloudflare.com/exam-internet-shutdowns-iraq-algeria/

Exam-related Internet shutdowns in Iraq and Algeria put connectivity to the test

Exam-related Internet shutdowns in Iraq and Algeria put connectivity to the test

Over the last several years, governments in a number of countries in the Middle East/Northern Africa (MENA) region have taken to implementing widespread nationwide shutdowns in an effort to prevent cheating on nationwide academic exams. Although it is unclear whether such shutdowns are actually successful in curbing cheating, it is clear that they take a financial toll on the impacted countries, with estimated losses in the millions of US dollars.

During the first two weeks of June 2023, we’ve seen Iraq implementing a series of multi-hour shutdowns that will reportedly occur through mid-July, as well as Algeria taking similar actions to prevent cheating on baccalaureate exams. Shutdowns in Syria were reported to begin on June 7, but there’s been no indication of them in traffic data as of this writing (June 13). These actions echo those taken in Iraq, Syria, Sudan, and Algeria in 2022 and in Syria and Sudan in 2021.

(Note: The interactive graphs below have been embedded directly into the blog post using a new Cloudflare Radar feature. This post is best viewed in landscape mode when on a mobile device.)

Iraq

Iraq had reportedly committed on May 15 to not implementing Internet shutdowns during the 2023 exam season, with a now unavailable page on the Iraqi Ministry of Communications web site (although captured in the Internet Archive’s Wayback Machine) noting (via Google Translate) “Her Excellency the Minister of Communications, Dr. Hayam Al-Yasiri: We rejected a request to cut off the internet service during the ministerial exams.” However, that commitment was apparently short-lived, as the first shutdown was implemented just a couple of weeks later, on June 1. The shutdowns observed across Iraq thus far have impacted networks and localities nationwide, with the exception of the autonomous Kurdistan region. However, networks in that region have experienced their own set of connectivity restrictions due to local exams.

In Iraq, the impact of the shutdowns between 04:00 – 08:00 local time (01:00 – 05:00 UTC) is clearly visible at a country level, as seen in the figure below.

The impact is, of course, also visible in the network-level graphs shown below, with traffic dropping to or near zero during each of the four-hour shutdown windows.

The shutdowns are also visible in the BGP announcement activity from the impacted networks, with spikes in announcement volume clearly visible around the shutdown windows each day that they have occurred. The announcement activity represents withdrawals ahead of the shutdown, removing routes to prefixes within the network, effectively cutting them off from the Internet, and updates after the shutdown period has ended, restoring the previously withdrawn routes, effectively reconnecting the prefixes to the Internet. (Additional announcement activity may also be visible for periods outside of the scheduled shutdowns, and is likely unrelated.)

While the shutdowns discussed above didn’t impact the Kurdistan region of Iraq, that region has also chosen to implement their own shutdowns. In the Kurdistan region, exams started June 3, we saw shorter traffic disruptions across three local network providers on June 3, 6, 10, and 13. The disruptions lasted from 06:30 – 07:30 local time (03:30 to 04:30 UTC) on the 3rd, and 06:40 – 08:30 local time (03:30 to 05:30 UTC) on the 6th, 10th, and 13th). Impacted regions include Erbil, Sulaymaniyah, and Duhok.

BGP announcement activity for the impacted networks in the Kurdistan region did not show the same patterns as those observed on the other Iraqi network providers discussed above.

Both sets of shutdowns in Iraq are also visible in traffic to Cloudflare’s 1.1.1.1 DNS resolver, although they highlight a difference in usage between the autonomous Kurdistan region and the rest of the country. The “totalTcpUdp” graph (blue line) below shows requests made to the resolver over UDP or TCP on port 53, the standard port used for DNS requests. The “totalDoHDoT” graph (orange line) below shows requests made to the resolver using DNS-over-HTTPS or DNS-over-TLS using port 443 or 853 respectively.

In the “totalTcpUdp” graph, we can see noticeable drops in traffic that align with the dates and times where we observed the traffic disruptions across Kurdistani networks. This drop in DNS traffic, combined with the lack of BGP announcement activity, suggests that the Internet disruptions in the Kurdistan region may be implemented as widespread blocking of Internet traffic, rather than routing-based shutdowns.

Exam-related Internet shutdowns in Iraq and Algeria put connectivity to the test

In the “totalDoHDoT” graph below, we can see noticeable drops in traffic that align with the dates and times where we observed the traffic disruptions in the rest of Iraq.

Exam-related Internet shutdowns in Iraq and Algeria put connectivity to the test

It isn’t immediately clear why there is a difference in the use of 1.1.1.1 between the two parts of the country.

Algeria

In Algeria, it appears that the country is following a similar pattern as that seen in 2021 and 2022, with two multi-hour Internet disruptions each day. Also similar to last year, it appears that they are pursuing a content blocking-based approach, instead of the wide-scale Internet shutdowns implemented in 2021, as impacted networks are not experiencing complete outages, nor do they show patterns of BGP announcement activity.

A published report indicates that two Internet disruptions will be implemented each day between June 11 and June 15. The first takes place between 08:00 – 12:00 local time (07:00 – 11:00 UTC), with the second occurring between 14:00 – 17:00 local time (13:00 – 16:00 UTC). These disruptions are visible in the shaded areas of the network-level graphs below as two distinct drops in traffic each day.

Conclusion

In cooperation with the Internet Society and Lebanese digital rights organization SMEX, digital rights organization Access Now is coordinating a #NoExamShutdown campaign across social media platforms. The campaign calls on MENA governments to end the practice of Internet shutdowns during exams, and aims to highlight how these shutdowns undermine human rights and disrupt essential social, political, economic, and cultural activities. Cloudflare Radar will continue to bring visibility to these, and other similar Internet disruptions, as they occur. You can follow them through the Cloudflare Radar Outage Center, or by following Cloudflare Radar on Twitter or Mastodon.

Internet disruptions overview for Q1 2023

Post Syndicated from David Belson original https://blog.cloudflare.com/q1-2023-internet-disruption-summary/

Internet disruptions overview for Q1 2023

Internet disruptions overview for Q1 2023

Cloudflare operates in more than 285 cities in over 100 countries, where we interconnect with over 11,500 network providers in order to provide a broad range of services to millions of customers. The breadth of both our network and our customer base provides us with a unique perspective on Internet resilience, enabling us to observe the impact of Internet disruptions.

We entered 2023 with Internet disruptions due to causes that ran the gamut, including several government-directed Internet shutdowns, cyclones, a massive earthquake, power outages, cable cuts, cyberattacks, technical problems, and military action. As we have noted in the past, this post is intended as a summary overview of observed disruptions, and is not an exhaustive or complete list of issues that have occurred during the quarter.

Government directed

Iran

Over the last six-plus months, government-directed Internet shutdowns in Iran have largely been in response to protests over the death of Mahsa Amini while in police custody. While these shutdowns are still occurring in a limited fashion, a notable shutdown observed in January was intended to prevent cheating on academic exams. Internet shutdowns with a similar purpose have been observed across a number of other countries, and have also occurred in Iran in the past. Access was restricted across AS44244 (Irancell) and AS197207 (MCCI), with lower traffic levels observed in Alborz Province, Fars, Khuzestan, and Razavi Khorasan between 08:00 to 11:30 local time (04:30 to 08:00 UTC) on January 19.

Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023

Mauritania

On March 6, Internet traffic across the three major mobile network providers in Mauritania was disrupted amid a search for four jihadist prisoners that escaped from prison. Starting around 10:00 local time (10:00 UTC), a drop in traffic was observed at AS37541 (Chinguitel), AS29544 (Mauritel), and AS37508 (Mattel), as well as at a country level. The Internet disruption lasted for multiple days, with traffic starting to recover around 13:45 local time (13:45 UTC) on March 12, after Mauritanian authorities reported that three of the escapees had been killed, with the fourth detained after a shootout.

Internet disruptions overview for Q1 2023

Punjab, India

A shutdown of mobile Internet connectivity in Punjab, India began on March 19, ordered by the local government amid concerns of protest-related violence. Although the initial shutdown was ordered to take place between March 18, 12:00 local time and March 19, 12:00 local time, it was extended several times, ultimately lasting for three days. Traffic for AS38266 (Vodafone India), AS45271 (Idea Cellular Limited), AS45609 (Bharti Mobility), and AS55836 (Reliance Jio Infocomm) began to fall around 12:30 local time (07:00 UTC) on March 18, recovering around 12:30 local time (07:00 UTC) on March 21. However, it was subsequently reported that connectivity remained shut down in some districts until March 23 or 24.

Internet disruptions overview for Q1 2023

Cable cuts

Bolivia

Bolivian ISP Cometco (AS27839) reported on January 12 that problems with international fiber links were causing degradation of Internet service. Traffic from the network dropped by approximately 80% starting around 16:00 local time (20:00 UTC) before returning to normal approximately eight hours later. It isn’t clear whether the referenced international fiber links were terrestrial connections to neighboring countries, or issues with submarine cables several network hops upstream. As a landlocked country, Bolivia is not directly connected to any submarine cables.

Internet disruptions overview for Q1 2023

Anguilla

On February 18, a Facebook post from the Government of Anguilla noted that there was a “Telecommunications Outage affecting both service providers, FLOW & DIGICEL.” The accompanying graphic noted that the outage was due to a “subsea fiber break”. Although not confirmed, the break likely occurred on the Eastern Caribbean Fiber System (ECFS), as this is the only submarine cable system that Anguilla is connected to. The figures below show a clear drop in traffic around 09:00 local time (13:00 UTC) in Anguilla and at AS2740 (Caribbean Cable Communications, acquired by Digicel) and to a lesser extent at AS11139 (Cable & Wireless, parent company of Flow Anguilla). The disruption lasted for over two days, with traffic returning to normal levels around 15:00 local time (19:00 UTC) on February 20, corroborated by a follow-on Facebook post from the Government of Anguilla.

Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023

Bangladesh

A brief connectivity disruption was observed on Bangladeshi provider Grameenphone on February 23, between 11:45-14:00 local time (05:45-08:00 UTC). According to a Facebook post from Grameenphone, the outage was caused by fiber cuts due to road maintenance.

Internet disruptions overview for Q1 2023

Venezuela

Venezuela, and more specifically, AS8048 (CANTV), are no stranger to Internet disruptions, seeing several (Q1, Q2) during 2022, as well as others in previous years. During the last couple of days in February, a few small outages were observed on CANTV’s network in several Venezuelan states. However, a more significant near-complete outage occurred on February 28, starting around midnight local time (04:00 UTC), and lasting for the better part of the day, with traffic recovering at 17:30 local time (21:30 UTC). A Tweet posted the morning of February 28 by CANTV referenced an outage in their fiber optic network, which was presumably the cause.

Internet disruptions overview for Q1 2023

Power outages

Pakistan

A country-wide power outage in Pakistan on January 23 impacted more than 220 million people, and resulted in a significant drop in Internet traffic being observed in the country. The power outage began at 07:34 local time (02:34 UTC), with Internet traffic starting to drop almost immediately. The figure below shows that traffic volumes dropped as much as 50% from normal levels before recovering around 04:15 local time on January 24 (23:15 UTC on January 23). This power outage was reportedly due to a “sudden drop in the frequency of the power transmission system”, which led to a “widespread breakdown”. Nationwide power outages have also occurred in Pakistan in January 2021, May 2018, and January 2015.

Internet disruptions overview for Q1 2023

Bermuda

BELCO, the power company servicing the island of Bermuda, tweeted about a mass power outage affecting the island on February 3, and linked to their outage map so that customers could track restoration efforts. BELCO’s tweet was posted at 16:10 local time (20:10 UTC), approximately one hour after a significant drop was observed in Bermuda’s Internet traffic. The power outage, and subsequent Internet disruption, lasted over five hours, as BELCO later tweeted that “As of 9.45 pm [00:45 UTC, February 4], all circuits have been restored.

Internet disruptions overview for Q1 2023

Argentina

Soaring temperatures in Argentina triggered a large-scale power outage across the country that resulted in multi-hour Internet disruption on March 1. Internet traffic dropped by approximately one-third during the disruption, which lasted from 16:30 to 19:30 local time (19:30 to 22:30 UTC). Cities that experienced visible impacts to Internet traffic during the power outage included Buenos Aires, Cordoba, Mendoza, and Tucuman.

Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023

Kenya

Just a few days later on March 4, Kenya Power issued a Customer Alert at 18:25 local time (15:25 UTC) regarding a nationwide power outage, noting that it had “lost bulk power supply to various parts of the country due to a system disturbance.” The alert came approximately an hour after the country’s Internet traffic dropped significantly. A subsequent tweet dated midnight local time (21:00 UTC) claimed that “electricity supply has been restored to all areas countrywide” and the figure below shows that traffic levels returned to normal levels shortly thereafter.

Internet disruptions overview for Q1 2023

Earthquake

Turkey

On February 5, a magnitude 7.8 earthquake occurred 23 km east of Nurdağı, Turkey, leaving many thousands dead and injured. The quake, which occurred at 04:17 local time (01:17 UTC), was believed to be the strongest to hit Turkey since 1939. The widespread damage and destruction resulted in significant disruptions to Internet connectivity in multiple areas of the country, as shown in the figures below. Although Internet traffic volumes were relatively low because it was so early in the morning, the graphs show it dropping even further at or around the time of the earthquake. Nearly half a day later, traffic volumes in selected locations were between 63-94% lower than at the same time the previous week. A month later, after several aftershocks, traffic volumes had mostly recovered, although some regions were still struggling to recover.

Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023

Weather

New Zealand

Called the “country’s biggest weather event in a century”, Cyclone Gabrielle wreaked havoc on northern New Zealand, including infrastructure damage and power outages impacting tens of thousands of homes. As a result, regions including Gisborne and Hawkes Bay experienced Internet disruptions that lasted several days, starting at 00:00 local time on February 14 (11:00 UTC on February 13). The figures below show that in both regions, peak traffic volume returned to pre-cyclone levels around February 19.

Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023

Vanuatu

Later in February, Cyclone Judy hit the South Pacific Ocean nation of Vanuatu, the South Pacific Ocean nation made up of roughly 80 islands that stretch 1,300 kilometers. The Category 4 cyclone damaged homes and caused power outages, resulting in a significant drop in the country’s Internet traffic. On February 28, Vanuatu’s traffic dropped by nearly 80% as the cyclone struck, and as seen in the figure below, it took nearly two weeks for traffic to recover to the levels seen earlier in February.

Internet disruptions overview for Q1 2023

Malawi

Cyclone Freddy, said to be the longest-lasting, most powerful cyclone on record, hit Malawi during the weekend of March 11-12, and into Monday, March 13. The resulting damage disrupted Internet connectivity in the east African country, with traffic dropping around 11:00 local time (09:00 UTC) on March 13. The disruption lasted for over two days, with traffic levels recovering around 21:00 local time (19:00 UTC) on March 15.

Internet disruptions overview for Q1 2023

Technical problems

South Africa

Just before 07:00 local time (05:00 UTC) on February 1, South African service provider RSAWEB initially tweeted about a problem that they said was impacting their cloud and VOIP platforms. However, in several subsequent tweets, they noted that the problem was also impacting internal systems, as well as fiber and mobile connectivity. The figure below shows traffic for RSAWEB dropping at 06:30 local time (04:30 UTC), a point at which it would normally be starting to increase for the day. Just before 16:00 local time (14:00 UTC), RSAWEB tweeted “…engineers are actively working on restoring services post the major incident. Customers who experienced no connectivity may see some services restoring.” The figure below shows a sharp increase in traffic around that time with gradual growth through the evening. However, full restoration of services across all of RSAWEB’s impacted platforms took a full week, according to a February 8 tweet.

Internet disruptions overview for Q1 2023

Italy

An unspecified “international interconnectivity problem” impacting Telecom Italia caused a multi-hour Internet disruption in Italy on February 5. At a country level, a nominal drop in traffic is visible in the figure below starting around 11:45 local time (10:45 UTC) with some volatility visible in the lower traffic through 17:15 local time (16:15 UTC). However, the impact of the problem is more obvious in the traffic graphs for AS3269 and AS16232, both owned by Telecom Italia. Both graphs show a more significant loss of traffic, as well as greater volatility through the five-plus hour disruption.

Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023

Myanmar

A fire at an exchange office of MPT (Myanma Posts and Telecommunications) on February 7 disrupted Internet connectivity for customers of the Myanmar service provider. A Facebook post from MPT informed customers that “We are currently experiencing disruptions to our MPT’s services including MPT’s call centre, fiber internet, mobile internet and mobile and telephone communications.” The figure below shows the impact of this disruption on MPT-owned AS9988 and AS45558, with traffic dropping significantly at 10:00 local time (03:30 UTC). Significant recovery was seen by 22:00 local time (15:30 local time).

Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023

Republic of the Congo (Brazzaville)

Congo Telecom tweeted a “COMMUNIQUÉ” on March 15, alerting users to a service disruption due to a “network incident”. The impact of this disruption is clearly visible at a country level, with traffic dropping sharply at 00:45 local time (23:45 on March 14 UTC), driven by complete outages at MTN Congo and Congo Telecom, as seen in the graphs below. While traffic at MTN Congo began to recover around 08:00 local time (07:00 UTC), Congo Telecom’s recovery took longer, with traffic beginning to increase around 17:00 local time (16:00 UTC). Congo Telecom tweeted on March 16 that the nationwide Internet outage had been resolved. MTN Congo did not acknowledge the disruption on social media, and neither company provided more specific information about the reported “network incident”.

Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023

Lebanon

Closing out March, disruptions observed at AS39010 (Terranet) and AS42334 (Mobi) in Lebanon may have been related to a strike at upstream provider Ogero Telecom, common to both networks. A published report quoted the Chairman of Ogero commenting on the strike, “We are heading to a catastrophe if a deal is not found with the government: the network will completely stop working as our generators will gradually run out of fuel. Lebanon completely relies on Ogero for its bandwidth, leaving no one exempt from a blackout.” Traffic at both Terranet and Mobi dropped around 05:00 local time (03:00 UTC) on March 29, with the disruption lasting approximately 4.5 hours, as traffic recovered at 09:30 local time (07:30 UTC).

Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023

Cyberattacks

South Korea

On January 29, South Korean Internet provider LG Uplus suffered two brief Internet disruptions which were reportedly caused by possible DDoS attacks. The first disruption occurred at 03:00 local time (18:00 UTC on January 28), and the second occurred at 18:15 local time (09:15 UTC). The disruptions impacted traffic on AS17858 and AS3786, both owned by LG. The company was reportedly hit by a second pair of DDoS attacks on February 4.

Internet disruptions overview for Q1 2023

Guam

In a March 17 tweet posted at 11:30 local time (01:30 UTC), Docomo Pacific reported an outage affecting multiple services, with a subsequent tweet noting that “Early this morning, a cyber security incident occurred and some of our servers were attacked”. This outage is visible at a country level in Guam, seen as a significant drop in traffic starting around 10:00 local time (00:00 UTC) in the figure below. However, in the graph below for AS3605 (ERX-KUENTOS/Guam Cablevision/Docomo Pacific), the cited outage results in a near-complete loss of traffic starting around 05:00 local time (19:00 on March 16 UTC). Traffic returned to normal levels by 18:00 local time on March 18 (08:00 UTC).

Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023

Ukraine/Military Action

In February, the conflict in Ukraine entered its second year, and over this past year, we have tracked its impact on the Internet, highlighting traffic shifts, attacks, routing changes, and connectivity disruptions. In the fourth quarter of 2022, a number of disruptions were related to attacks on electrical infrastructure, and this pattern continued into the first quarter of 2023.

One such disruption occurred in Odessa on January 27, amid news of Russian airstrikes on local energy infrastructure. As seen in the figure below, Internet traffic in Odessa usually begins to climb just before 08:00 local time (06:00 UTC), but failed to do so that morning after several energy infrastructure facilities near Odessa were hit and damaged. Traffic remained lower than levels seen the previous week for approximately 18 hours.

Internet disruptions overview for Q1 2023

Power outages resulting from Russian attacks on energy generation and distribution facilities on March 9 resulted in disruptions to Internet connectivity in multiple locations around Ukraine. As seen in the figures below, traffic dropped below normal levels after 02:00 local time (00:00 UTC) on March 9. Traffic in Kharkiv fell over 50% as compared to previous week, while in Odessa, traffic fell as much as 60%. In Odessa, Mykolaiv, and Kirovohrad Oblast, traffic recovered by around 08:00 local time (06:00 UTC), while in Kharkiv, the disruption lasted nearly two days, returning to normal levels around 23:45 local time (21:45 UTC) on Friday, March 10.

Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023
Internet disruptions overview for Q1 2023

Conclusion

The first quarter of 2023 seemed to be particularly active from an Internet disruption perspective, but hopefully it is not a harbinger of things to come through the rest of the year. This is especially true of government-directed shutdowns, which occurred fairly regularly through 2022. To that end, civil society organization Access Now recently published their Internet shutdowns in 2022 report, finding that In 2022, governments and other actors disrupted the internet at least 187 times across 35 countries. Cloudflare Radar is proud to support Access Now’s #KeepItOn initiative, using our data to help illustrate the impact of Internet shutdowns and other disruptions.

To follow Internet disruptions as they occur, check the Cloudflare Radar Outage Center (CROC) or the Radar API. On social media, follow @CloudflareRadar on Twitter or cloudflare.social/@radar on Mastodon.

Cloudflare’s commitment to the 2023 Summit for Democracy

Post Syndicated from Patrick Day original https://blog.cloudflare.com/cloudflare-commitment-to-the-2023-summit-for-democracy/

Cloudflare’s commitment to the 2023 Summit for Democracy

Cloudflare’s commitment to the 2023 Summit for Democracy

On Tuesday, March 28, 2023, the US Government will launch the Summit for Democracy 2023, following up on the inaugural Summit for Democracy 2021. The Summit is co-hosted by the United States, Costa Rica, Zambia, the Netherlands, and South Korea. Cloudflare is proud to participate in and contribute commitments to the Summit because we believe that everyone should have access to an Internet that is faster, more reliable, more private, and more secure.  We work to ensure that the responsibility to respect human rights is embedded throughout our business functions. Cloudflare’s mission — to help build a better Internet — reflects a long-standing belief that we can help make the Internet better for everyone.

Our mission and core values dovetail with the Summit’s goals of strengthening democratic governance, respect for human rights and human rights defenders, and working in partnership to strengthen respect for these values. As we have written about before, access to the Internet allows activists and human rights defenders to expose abuses across the globe, allows collective causes to grow into global movements, and provides the foundation for large-scale organizing for political and social change in ways that have never been possible before.

Cloudflare’s commitment to the 2023 Summit for Democracy

What is the Summit for Democracy?

In December 2021, in an effort to respond to challenges to democracy worldwide, the United States held the first ever global Summit for Democracy. The Summit provided an opportunity to strengthen collaboration between democracies around the world and address common challenges from authoritarian threats.  The United States invited over 100 countries plus the President of the European Commission and the United Nations Secretary-General. The Summit focused on three key themes: (1) defending against authoritarianism; (2) addressing and fighting corruption; and (3) promoting respect for human rights, and gave participants an opportunity to announce commitments, reforms, and initiatives to defend democracy and human rights. The Summit was followed by a Year of Action, during which governments implemented their commitments to the Summit.

The 2023 Summit will focus more directly on partnering with the private sector to promote an affirmative vision for technology by countering the misuse of technology and shaping emerging technologies so that they strengthen democracy and human rights, which Cloudflare supports in theory and in practice.

The three-day Summit will highlight the importance of the private sector’s role in responding to challenges to democracy. The first day of the Summit is the Thematic Day, where Cabinet-level officials, the private sector and civil society organizations will spotlight key Summit themes. On the second day of the Summit, the Plenary Day, the five co-hosts will each host a high-level plenary session. On the final day of the Summit, Co-Host Event Day, each of the co-hosts will lead high-level regional conversations with partners from government, civil society, and the private sector.

Cloudflare will be participating in the Thematic Day and the Co-Host Event Day in Washington, DC, in addition to other related events.

Cloudflare commitments

In advance of the 2023 Summit, the United States issued a Call to Action to the private sector to consider commitments that advance an affirmative agenda for democratic renewal. The United States encouraged the private sector to make commitments that align with the Presidential Initiative on Democratic Renewal, the Declaration on the Future of the Internet, and the Summit’s four objectives:

  • Countering the misuse of technology
  • Fighting corruption
  • Protecting civic space
  • Advancing labor rights

Cloudflare answered the United States’s call to action and made commitments to (1) help democratize post-quantum cryptography; (2) work with researchers to share data on Internet censorship and shutdowns; and (3) engage with civil society on Internet protocols and the application of privacy-enhancing technologies.

Democratizing post-quantum cryptography by including it for free, by default

At Cloudflare, we believe to enhance privacy as a human right the most advanced cryptography needs to be available to everyone, free of charge, forever. Cloudflare has committed to including post-quantum cryptography for free by default to all customers – including individual web developers, small businesses, non-profits, and governments. In particular, this will benefit at-risk groups using Cloudflare services like humanitarian organizations, human rights defenders, and journalists through Project Galileo, as well as state and local government election websites through the Athenian Project, to help secure their websites, APIs, cloud tools and remote employees against future threats.

We believe everyone should have access to the next era of cybersecurity standards–instantly and for free. To that end, Cloudflare will also publish vendor-neutral roadmaps based on NIST standards to help businesses secure any connections that are not protected by Cloudflare. We hope that others will follow us in making their implementations of post-quantum cryptography free so that we can create a secure and private Internet without a “quantum” up-charge.  More details about our commitment is here and here.

Working with researchers to better document Internet censorship and shutdowns

Cloudflare commits to working with researchers to share data about Internet shutdowns and selective Internet traffic interference and to make the results of the analysis of this data public and accessible. The Cloudflare Network includes 285 locations in over 100 countries, interconnects with over 11,500 networks globally, and serves a significant portion of global Internet traffic. Cloudflare shares aggregated data on the Internet’s patterns, insights, threats and trends with the public through Cloudflare Radar, including providing alerts and data to help organizations like Access Now’s KeepItOn coalition, the Freedom Online Coalition, the Internet Society, and Open Observatory of Network Interference (OONI) monitor Internet censorship and shutdowns around the world. Cloudflare commits to working with research partners to identify signatures associated with connection tampering and failures, which are believed to be caused primarily by active censorship and blocking. Cloudflare is well-positioned to observe and report on these signatures from a global perspective, and will provide access to its findings to support additional tampering detection efforts.

Engaging with civil society on Internet protocols and the development and application of privacy-enhancing technologies

Cloudflare believes that meaningful consultation with civil society is a fundamental part of building an Internet that advances human rights. As Cloudflare works with Internet standards bodies and other Internet providers on the next-generation of privacy-enhancing technologies and protocols, like protocols to encrypt Domain Name Service records and Encrypted Client Hello (ECH) and privacy enhancing technologies like OHTTP, we commit to direct engagement with civil society and human rights experts on standards and technologies that might have implications for human rights.

Cloudflare has long worked with industry partners, stakeholders, and international standards organizations to build a more private, secure, and resilient Internet for everyone. For example, Cloudflare has built privacy technologies into its network infrastructure, helped develop and deploy TLS 1.3 alongside helping lead QUIC  and other Internet protocols, improve transparency around routing and public key infrastructure (PKI), and operating a public DNS resolver that supports encryption protocols. Ensuring civil society and human rights experts are able to contribute and provide feedback as part of those efforts will make certain that future development and application of privacy-enhancing technologies and protocols are consistent with human rights principles and account for human rights impacts.

Our commitments to democratizing post-quantum cryptography, working with researchers on Internet censorship and shutdowns, and engaging with civil society on Internet protocols and the development and application of privacy-preserving technologies will help to secure access to a free, open, and interconnected Internet.

Partnering to make the Summit a success

In the lead-up to the Summit, Cloudflare has been working in partnership with the US Department of State, the National Security Council, the US Agency for International Development (USAID), and various private sector and civil society partners to prepare for the Summit. As part of our involvement, we have also contributed to roundtables and discussions with the Center for Strategic and International Studies, GNI, the Design 4 Democracy Coalition, and the Freedom Online Coalition. Cloudflare is also participating in official meetings and side events including at the Carnegie Endowment for International Peace and the Council on Foreign Relations.

In addition to the official Summit events, there are a wide range of events organized by civil society which the Accountability Lab has created a website to highlight. Separately, on Monday, March 27 the Global Democracy Coalition convened a Partners Day to organize civil society and other non-governmental events. Many of these events are being held by some of our Galileo partners like the National Democratic Institute, the International Republican Institute, Freedom House, and the Council of Europe.

Cloudflare is grateful for all of the hard work that our partners in government, civil society, and the private sector have done over the past few months to make this Summit a success. At a time where we are seeing increasing challenges to democracy and the struggle for human rights around the world, maintaining a secure, open, Internet is critical. Cloudflare is proud of our participation in the Summit and in the commitments we are making to help advance human rights. We look forward to continuing our engagement in the Summit partnership to fulfill our mission to help build a better Internet.

Internet disruptions overview for Q4 2022

Post Syndicated from David Belson original https://blog.cloudflare.com/q4-2022-internet-disruption-summary/

Internet disruptions overview for Q4 2022

Internet disruptions overview for Q4 2022

Cloudflare operates in more than 250 cities in over 100 countries, where we interconnect with over 10,000 network providers in order to provide a broad range of services to millions of customers. The breadth of both our network and our customer base provides us with a unique perspective on Internet resilience, enabling us to observe the impact of Internet disruptions.

While Internet disruptions are never convenient, online interest in the 2022 World Cup in mid-November and the growth in online holiday shopping in many areas during November and December meant that connectivity issues could be particularly disruptive. Having said that, the fourth quarter appeared to be a bit quieter from an Internet disruptions perspective, although Iran and Ukraine continued to be hotspots, as we discuss below.

Government directed

Multi-hour Internet shutdowns are frequently used by authoritarian governments in response to widespread protests as a means of limiting communications among protestors, as well preventing protestors from sharing information and video with the outside world. During the fourth quarter Cuba and Sudan again implemented such shutdowns, while Iran continued the series of “Internet curfews” across mobile networks it started in mid-September, in addition to implementing several other regional Internet shutdowns.

Cuba

In late September, Hurricane Ian knocked out power across Cuba. While officials worked to restore service as quickly as possible, some citizens responded to perceived delays with protests that were reportedly the largest since anti-government demonstrations over a year earlier. In response to these protests, the Cuban government reportedly cut off Internet access several times. A shutdown on September 29-30 was covered in the Internet disruptions overview for Q3 2022, and the impact of the shutdown that occurred on October 1 (UTC) is shown in the figure below. The timing of this one was similar to the previous one, taking place between 1900 on September 30 and 0245 on October 1 (0000-0745 UTC on October 1).

Internet disruptions overview for Q4 2022

Sudan

October 25 marked the first anniversary of a coup in Sudan that derailed the country’s transition to civilian rule, and thousands of Sudanese citizens marked the anniversary by taking to the streets in protest. Sudan’s government has a multi-year history of shutting down Internet access during times of civil unrest, and once again implemented an Internet shutdown in response to these protests. The figure below shows a near complete loss of Internet traffic from Sudan on October 25 between 0945-1740 local time (0745 – 1540 UTC).

Internet disruptions overview for Q4 2022

Iran

As we covered in last quarter’s blog post, the Iranian government implemented daily Internet “curfews”, generally taking place between 1600 and midnight local time (1230-2030 UTC) across three mobile network providers — AS44244 (Irancell), AS57218 (RighTel), and AS197207 (MCCI) — in response to protests surrounding the death of Mahsa Amini. These multi-hour Internet curfew shutdowns continued into early October, with additional similar outages also observed on October 8, 12 and 15 as seen in the figure below. (The graph’s line for AS57218 (Rightel), the smallest of the three mobile providers, suggests that the shutdowns on this network were not implemented after the end of September.)

Internet disruptions overview for Q4 2022

In addition to the mobile network shutdowns, several regional Internet disruptions were also observed in Iran during the fourth quarter, two of which we review below. The first was in Sanandaj, Kurdistan Province on October 26, where a complete Internet shutdown was implemented in response to demonstrations marking the 40th day since the death of Mahsa Amini. The figure below shows a complete loss of traffic starting at 1030 local time (0700 UTC), with the outage lasting until 0805 local time on October 27 (0435 UTC). In December, a province-level Internet disruption was observed starting on December 18, lasting through December 25.

Internet disruptions overview for Q4 2022
Kurdistan Province, Iran. (Source: Map data ©2023 Google, MapaGISrael)

Internet disruptions overview for Q4 2022
Internet disruptions overview for Q4 2022

The Internet disruptions that have taken place in Iran over the last several months have had a significant economic impact on the country. A December post from Filterwatch shared concerns stated in a letter from mobile operator Rightel:

The letter, signed by the network’s Managing Director Yasser Rezakhah, states that “during the past few weeks, the company’s resources and income have significantly decreased during Internet shutdowns and other restrictions, such as limiting Internet bandwidth from 21 September. They have also caused a decrease in data use from subscribers, decreasing data traffic by around 50%.” The letter also states that the “continued lack of compensation for losses could lead to bankruptcy.”

The post also highlighted economic concerns shared by Iranian officials:

Some Iranian officials have expressed concern about the cost of Internet shutdowns, including Valiollah Bayati, MP for Tafresh and Ashtian in Markazi province. In a public session in Majles (parliament), he stated that continued Internet shutdowns have led to the closure of many jobs and people are worried, the government and the President must provide necessary measures.

Statistics in an article on news site enthkhab.ir provide a more tangible view of the local economic impact, stating (via Google Translate):

Since the 30th of Shahrivar month and with the beginning of the government disruption in the Internet, the country’s businesses have been damaged daily at least 50 million tomans and at most 500 million tomans. More than 41% of companies have lost 25-50% of their income during this period, and about 47% have had more than 50% reduction in sales. A review of the data of the research assistant of the country’s tax affairs organization shows that the Internet outage in Iran has caused 3000 billion tomans of damage per day. That is, the cost of 3 months of Internet outage in Iran is equal to 43% of one year’s oil revenue of the country ($25 billion).

Power outages

Bangladesh, October 4

Over 140 million people in Bangladesh were left without electricity on October 4 as the result of a reported grid failure caused by a failure by power distribution companies to follow instructions from the National Load Dispatch Centre to shed load. The resultant power outage resulted in an observed drop in Internet traffic from the country, starting at 1405 local time (0805 UTC), as shown in the figure below. The disruption lasted approximately seven hours, with traffic returning to expected levels around 1900 local time (1500 UTC).

Internet disruptions overview for Q4 2022

Pakistan

Over a week later, a similar issue in Pakistan caused power outages across the southern part of the country, including Sindh, Punjab, and Balochistan. The power outages were caused by a fault in the national grid’s southern transmission system, reportedly due to faulty equipment and sub-standard maintenance. As expected, the power outages resulted in disruptions to Internet connectivity, and the figure below illustrates the impact observed in Sindh, where traffic dropped nearly 30% as compared to the previous week starting at 0935 local time (0435 UTC) on October 6. The disruption lasted over 15 hours, with traffic returning to expected levels at 0100 on October 7 (2000 UTC on October 6).

Internet disruptions overview for Q4 2022
Sindh, Pakistan (Source: Map data ©2023 Google)

Internet disruptions overview for Q4 2022

Kenya

On November 24, a Tweet from Kenya Power at 1525 local time noted that they had “lost bulk power supply to various parts of the country due to a system disturbance”. A subsequent Tweet published just over six hours later at 2150 local time stated that “normal power supply has been restored to all parts of the country.” The time stamps on these notifications align with the loss of Internet traffic visible in the figure below, which lasted between 1500-2050 local time (1200-1750 UTC).

Internet disruptions overview for Q4 2022

United States (Moore County, North Carolina)

On December 3, two electrical substations in Moore County, North Carolina were targeted by gunfire, with the resultant damage causing localized power outages that took multiple days to resolve. The power outages reportedly began just after 1900 local time (0000 UTC on December 4), resulting in the concurrent loss of Internet traffic from communities within Moore County, as seen in the figure below.

Internet traffic within the community of West End appeared to return midday (UTC) on December 5, but that recovery was apparently short-lived, as it fell again during the afternoon of December 6. In Pinehurst, traffic began to slowly recover after about a day, but returned to more normal levels around 0800 local time (1300 UTC) on December 7.

Internet disruptions overview for Q4 2022
West End and Pinehurst, North Carolina. (Source: Map data ©2023 Google)

Internet disruptions overview for Q4 2022

Ukraine

The war in Ukraine has been going on since February 24, and Cloudflare has covered the impact of the war on the country’s Internet connectivity in a number of blog posts across the year (March, March, April, May, June, July, October, December). Throughout the fourth quarter of 2022, Russian missile strikes caused widespread damage to electrical infrastructure, resulting in power outages and disruptions to Internet connectivity. Below, we highlight several examples of the Internet disruptions observed in Ukraine during the fourth quarter, but they are just a few of the many disruptions that occurred.

On October 20, the destruction of several power stations in Kyiv resulted in a 25% drop in Internet traffic from Kyiv City as compared to the two previous weeks. The disruption began around 0900 local time (0700 UTC).

Internet disruptions overview for Q4 2022
Kviv City, Ukraine. (Source: Map data ©2023 Google)

Internet disruptions overview for Q4 2022

On November 23, widespread power outages after Russian strikes caused a nearly 50% decrease in Internet traffic in Ukraine, starting just after 1400 local time (1200 UTC). This disruption lasted for nearly a day and a half, with traffic returning to expected levels around 2345 local time on November 24 (2145 UTC).

Internet disruptions overview for Q4 2022

On December 16, power outages resulting from Russian air strikes targeting power infrastructure caused country-level Internet traffic to drop around 13% at 0915 local time (0715 UTC), with the disruption lasting until midnight local time (2200 UTC). However, at a network level, the impact was more significant, with AS13188 (Triolan) seeing a 70% drop in traffic, and AS15895 (Kyivstar) a 40% drop, both shown in the figures below.

Internet disruptions overview for Q4 2022
Internet disruptions overview for Q4 2022
Internet disruptions overview for Q4 2022

Cable cuts

Shetland Islands, United Kingdom

The Shetland Islands are primarily dependent on the SHEFA-2 submarine cable system for Internet connectivity, connecting through the Scottish mainland. Late in the evening of October 19, damage to this cable knocked the Shetland Islands almost completely offline. At the time, there was heightened concern about the potential sabotage of submarine cables due to the reported sabotage of the Nord Stream natural gas pipelines in late September, but authorities believed that this cable damage was due to errant fishing vessels, and not sabotage.

The figure below shows that the impact of the damage to the cable was relatively short-lived, compared to the multi-day Internet disruptions often associated with submarine cable cuts. Traffic dropped just after 2300 local time (2200 UTC) on October 19, and recovered 14.5 hours later, just after 1430 local time (1330 UTC) on October 20.

Internet disruptions overview for Q4 2022
Shetland Islands, United Kingdom. (Source: Map data ©2023 GeoBasis-DE/BKG (©2009), Google)

Internet disruptions overview for Q4 2022

Natural disasters

Solomon Islands

Earthquakes frequently cause infrastructure damage and power outages in affected areas, resulting in disruptions to Internet connectivity. We observed such a disruption in the Solomon Islands after a magnitude 7.0 earthquake occurred near there on November 22. The figure below shows Internet traffic from the country dropping significantly at 1300 local time (0200 UTC), and recovering 11 hours later at around 2000 local time (0900 UTC).

Internet disruptions overview for Q4 2022

Technical problems

Kyrgyzstan

On October 24, a three-hour Internet disruption was observed in Kyrgyzstan lasting between 1100-1400 local time (0500-0800 UTC), as seen in the figure below. According to the country’s Ministry of Digital Development, the issue was caused by “an accident on one of the main lines that supply the Internet”, but no additional details were provided regarding the type of accident or where it had occurred.

Internet disruptions overview for Q4 2022

Australia (Aussie Broadband)

Customers of Australian broadband Internet provider Aussie Broadband in Victoria and New South Wales suffered brief Internet disruptions on October 27. As shown in the figure below, AS4764 (Aussie Broadband) traffic from Victoria dropped by approximately 40% between 1505-1745 local time (0405-0645 UTC). A similar, but briefer, loss of traffic from New South Wales was also observed, lasting between 1515-1550 local time (0415-0450 UTC). A representative of Aussie Broadband provided insight into the underlying cause of the disruption, stating “A config change was made which was pushed out through automation to the DHCP servers in those states. … The change has been rolled back but getting the sessions back online is taking time for VIC, and we are now manually bringing areas up one at a time.”

Internet disruptions overview for Q4 2022
Victoria and New South Wales, Australia. (Source: Map data ©2023 Google)

Internet disruptions overview for Q4 2022

Haiti

In Haiti, customers of Internet service provider Access Haiti experienced disrupted service for more than half a day on November 9. The figure below shows that Internet traffic for AS27759 (Access Haiti) fell precipitously around midnight local time (0500 UTC), remaining depressed until 1430 local time (1930 UTC), at which time it recovered quickly. A Facebook post from Access Haiti explained to customers that “Due to an intermittent outage on one of our international circuits, our network is experiencing difficulties that cause your Internet service to slow down.” While Access Haiti didn’t provide additional details on which international circuit was experiencing an outage, submarinecablemap.com shows that two submarine cables provide international Internet connectivity to Haiti — the Bahamas Domestic Submarine Network (BDSNi), which connects Haiti to the Bahamas, and Fibralink, which connects Haiti to the Dominican Republic and Jamaica.

Internet disruptions overview for Q4 2022

Unknown

Many Internet disruptions can be easily tied to an underlying cause, whether through coverage in the press, a concurrent weather or natural disaster event, or communication from an impacted provider. However, the causes of other observed disruptions remain unknown as the impacted providers remain silent about what caused the problem.

United States (Wide Open West)

On November 15, customers of Wide Open West, an Internet service provider with a multi-state footprint in the United States, experienced an Internet service disruption that lasted a little over an hour. The figure below illustrates the impact of the disruption in Alabama and Michigan on AS12083 (Wide Open West), with traffic dropping at 1150 local time (1650 UTC) and recovering just after 1300 local time (1800 UTC).

Internet disruptions overview for Q4 2022

Cuba

Cuba is no stranger to Internet disruptions, whether due to government-directed shutdowns (such as the one discussed above), fiber cuts, or power outages. However, no underlying cause was ever shared for the seven-hour disruption in the country’s Internet traffic observed between 2345 on November 25 and 0645 on November 26 local time (0445-1145 UTC on November 26). Traffic was down as much as 75% from previous levels during the disruption.

Internet disruptions overview for Q4 2022

As a provider of low earth orbit (LEO) satellite Internet connectivity services, disruptions to SpaceX Starlink’s service can have a global impact. On November 30, a disruption was observed on AS14593 (SPACEX-STARLINK) between 2050-2130 UTC, with traffic volume briefly dropping to near zero. Unfortunately, Starlink did not acknowledge the incident, nor did they provide any reason for the disruption.

Internet disruptions overview for Q4 2022

Conclusion

Looking back at the Internet disruptions observed during 2022, a number of common themes can be found. In countries with more authoritarian governments, the Internet is often weaponized as a means of limiting communication within the country and with the outside world through network-level, regional, or national Internet shutdowns. As noted above, this approach was used aggressively in Iran during the last few months of the year.

Internet connectivity quickly became a casualty of war in Ukraine. Early in the conflict, network-level outages were common, and some Ukrainian networks ultimately saw traffic re-routed through upstream Russian Internet service providers. Later in the year, as electrical power infrastructure was increasingly targeted by Russian attacks, widespread power outages resulted in multi-hour disruptions of Internet traffic across the country.

While the volcanic eruption in Tonga took the country offline for over a month due to its reliance on a single submarine cable for Internet connectivity, the damage caused by earthquakes in other countries throughout the year resulted in much shorter and more limited disruptions.

And while submarine cable issues can impact multiple countries along its route, the advent of services with an increasingly global footprint like SpaceX Starlink mean that service disruptions will ultimately have a much broader impact. (Starlink’s subscriber base is comparatively small at the moment, but it currently has a service footprint in over 30 countries around the world.)

To follow Internet disruptions as they occur, check the Cloudflare Radar Outage Center (CROC) and follow @CloudflareRadar on Twitter. To review those disruptions observed earlier in 2022, refer to the Q1, Q2, and Q3 Internet disruptions overview blog posts.

Partnering with civil society to track Internet shutdowns with Radar Alerts and API

Post Syndicated from Jocelyn Woolbright original https://blog.cloudflare.com/partnering-with-civil-society-to-track-shutdowns/

Partnering with civil society to track Internet shutdowns with Radar Alerts and API

This post is also available in 简体中文, 繁體中文, 日本語, 한국어, Deutsch, Français and Español.

Partnering with civil society to track Internet shutdowns with Radar Alerts and API

Internet shutdowns have long been a tool in government toolboxes when it comes to silencing opposition and cutting off access from the outside world. The KeepItOn campaign by Access Now, a group that defends the digital rights of global Internet users, documented at least 182 Internet shutdowns in 34 countries in 2021. Many of these shutdowns occurred during public protests, elections, and wars as an extreme form of censorship in places like Afghanistan, Democratic Republic of the Congo, Ukraine, India, and Iran.

There are a range of ways governments block or slow communications, including throttling, IP blocking, DNS interference, mobile data shutoffs, and deep packet inspection, all with similar goals: exerting control over information.

Although Internet shutdowns are largely public, it is difficult to document and track the ways in which governments implement them. The shutdowns not only impact people’s ability to participate in civil and political life and the economy but also have grave consequences for trust in democratic institutions.

We have reported on these shutdowns in the past, and for Cloudflare Impact Week, we want to tell you more about how we work with civil society organizations to provide tools to track and document the scope of these disruptions. We want to support their critical work and provide the tools they need so they can demand accountability and condemn the use of shutdowns to silence dissent.

Radar Internet shutdown alerts for civil society

We launched Radar in 2020 to shine light on the Internet’s patterns, insights, threats, and trends based on aggregated data from our network. Once we launched Radar, we found that many civil society organizations and those who work in democracy-building use Radar to track trends in countries to better understand the rise and fall of Internet usage.

Internally, we had an alert system for potential Internet disruptions that we use as an early warning regarding shifts in network patterns and incidents. When we engaged with these organizations that use Radar to track Internet trends, we learned more about how our internal tool to identify traffic distributions could be useful for organizations that work with human rights defenders on the ground that are impacted by these shutdowns.

To determine the best way to provide a tool to alert organizations when Cloudflare has seen these disruptions, we spoke with organizations such as Access Now, Internews, The Carter Center, National Democratic Institute, Internet Society, and the International Foundation for Electoral Systems. After our conversations, we launched Radar Internet shutdown alerts in 2021 to provide alerts on when Cloudflare has detected significant drops in traffic with the hope that the information is used to document, track, and hold institutions accountable for these human rights violations.

Since 2021, we have been providing these alerts to civil society partners to track these shutdowns. As we have collected feedback to improve the alerts, we have seen many partners looking for more ways to integrate Radar and the alerts into their existing tracking mechanisms. With this, we announced Radar 2.0 with API access for free so academics, data sleuths, civil society, human rights organizations, and other web enthusiasts can analyze, visualize, and investigate Internet usage across the globe, based on data from our global network. In addition, we launched Cloudflare Radar Outage Center to archive Internet outages and make it easier for civil society organizations, journalists/news media, and impacted parties to track past shutdowns.

Highlighting the work of our civil society partners to track Internet shutdowns

We believe our job at Cloudflare is to build tools that improve privacy and security for a range of players on the Internet. With this, we want to highlight the work of our civil society partners. These organizations are pushing back against targeted shutdowns that inflict lasting damage to democracies around the world. Here are their stories.

Access Now

Partnering with civil society to track Internet shutdowns with Radar Alerts and API

Access Now’s #KeepItOn coalition was launched in 2016 to help unite and organize the efforts of activists and organizations across the world to end Internet shutdowns. It now represents more than 280 organizations from 105 countries across the globe. The goal of STOP Project (Shutdown Tracker Optimization Project) is ultimately to document and report shutdowns accurately, which requires diligent verification. Access Now regularly uses multiple sources to identify and understand the shutdown, the choice and combination of which depends on where and how the shutdown occurred.

The tracker uses both quantitative and qualitative data to record the number of Internet shutdowns in the world in a given year and to characterize the nature of the shutdowns, including their magnitude, scope, and causes.

Zach Rosson, #KeepItOn Data Analyst, Access Now, details, “Sometimes, we confirm an Internet shutdown through means such as technical measurement, while at other times we rely upon contextual information, such as news reports or personal accounts. We also work hard to document how a particular shutdown was ordered and how it impacted society, including why and how it happened.

On how Access Now’s #KeepItOn coalition uses Cloudflare Radar, Rosson says, We use Radar Internet shutdown alerts in both email and tweet form, as a trusted source to help verify a shutdown occurrence. These alerts and their underlying measurements are used as primary sources in our dataset when compiling shutdowns for our annual report, so they are used in an archival sense as well. Cloudflare Radar is sometimes the first place that we hear about a shutdown, which is quite useful in a rapid response context, since we can quickly mobilize to verify the shutdown and have strong evidence when advocating against it.

The recorded instances of shutdowns include events reported through local or international news sources that are included in the dataset, from local actors through Access Now’s Digital Security Helpline or the #KeepItOn Coalition email list, or directly from telecommunication and Internet companies.

Rosson notes, When it comes to Radar 2.0 and API, we plan to use these resources to speed up our response, verification, and publication of shutdown data as compiled from different sources. Thus, the Cloudflare Radar Outage Center (CROC) and related API endpoint will be very useful for us to access timely information on shutdowns, either through visual inspection of the CROC in the short term or through using the API to pull data into a centralized database in the long term.

Internet Society: ISOC

Partnering with civil society to track Internet shutdowns with Radar Alerts and API

On the Internet Society Pulse platform, Susannah Gray, Director, Communications, Internet Society, explains that they strive to curate meaningful information around a government-mandated Internet shutdown by using data from multiple trusted sources, and making it available to everyone, everywhere in an easy-to-understand manner. ISOC does this by monitoring Internet traffic using various tools, including Radar. When they see something that might indicate that an Internet shutdown is in progress, they check if the shutdown meets their  criteria. For a shutdown to appear on the Pulse Shutdowns Tracker it needs to meet all the following requirements. It must:

  • Be artificially induced, as evident from reputable sources, including government statements and orders.
  • Remove Internet access.
  • Affect access to a group of people.

Once ISOC is certain that a shutdown is the result of government action, and isn’t the result of technical errors, routing misconfigurations, or infrastructure failures, they prepare an incident page, collate related measurements from their trusted data partners, and then publish the information on the Pulse shutdowns tracker.

ISOC uses many resources to track shutdowns. Gray explains, Radar Internet shutdown alerts are incredibly useful for bringing incidents to our attention as they are happening. The easy access to the data provided helps us assess the nature of an outage. If an outage is established as a government-mandated shutdown, we often use screenshots of Radar charts on the Pulse shutdowns tracker incident page to help illustrate how traffic stopped flowing in and out of a country during the shutdown. We provide a link back to the Radar platform so that people interested in getting more in-depth data can find out more.

ISOC’s aim has never been to be the first to report a government-mandated shutdown: instead, their mission is to report accurate and meaningful information about the shutdown and explore its impact on the economy and society.

Gray adds, For Radar 2.0 and the API, we plan to use it as part of the data aggregation tool we are developing. This internal tool will combine several outage alert and monitoring tools and sources into one single system so that we are able to track incidents more efficiently.

Open Observatory of Network Interference: OONI

Partnering with civil society to track Internet shutdowns with Radar Alerts and API

OONI is a nonprofit that measures Internet censorship, including the blocking of websites, instant messaging apps, and circumvention tools. Cloudflare Radar is one of the main public data sources that they use when examining reported Internet connectivity shutdowns. For example, OONI relied on Radar data when reporting on shutdowns in Iran amid ongoing protests. In 2022, the team launched the Measurement Aggregation Toolkit (MAT), which enables the public to track censorship worldwide and create their own charts based on real-time OONI data. OONI also forms partnerships with multiple digital rights organizations that use OONI tools and data to monitor and respond to censorship events in their regions.

Maria Xynou, OONI Research and Partnerships Director, explains Cloudflare Radar is one of the main public data sources that OONI has referred to when examining reported internet connectivity shutdowns. Specifically, OONI refers to Cloudflare Radar to check whether the platform provides signals of a reported internet connectivity shutdown; compare Cloudflare Radar signals with those visible in other, relevant public data sources (such as IODA, and Google traffic data).

Tracking the shutdowns of tomorrow

As we work with more organizations in the human rights space and learn how our global network can be used for good, we are eager to improve and create new tools to protect human rights in the digital age.

If you would like to be added to Radar Internet Shutdown alerts, please contact [email protected] and follow the Cloudflare Radar alert Twitter page and Cloudflare Radar Outage Center (CROC). For access to the Radar API, please visit Cloudflare Radar.

Internet disruptions overview for Q3 2022

Post Syndicated from David Belson original https://blog.cloudflare.com/q3-2022-internet-disruption-summary/

Internet disruptions overview for Q3 2022

Internet disruptions overview for Q3 2022

Cloudflare operates in more than 275 cities in over 100 countries, where we interconnect with over 10,000 network providers in order to provide a broad range of services to millions of customers. The breadth of both our network and our customer base provides us with a unique perspective on Internet resilience, enabling us to observe the impact of Internet disruptions. In many cases, these disruptions can be attributed to a physical event, while in other cases, they are due to an intentional government-directed shutdown. In this post, we review selected Internet disruptions observed by Cloudflare during the third quarter of 2022, supported by traffic graphs from Cloudflare Radar and other internal Cloudflare tools, and grouped by associated cause or common geography. The new Cloudflare Radar Outage Center provides additional information on these, and other historical, disruptions.

Government directed shutdowns

Unfortunately, for the last decade, governments around the world have turned to shutting down the Internet as a means of controlling or limiting communication among citizens and with the outside world. In the third quarter, this was an all too popular cause of observed disruptions, impacting countries and regions in Africa, the Middle East, Asia, and the Caribbean.

Iraq

As mentioned in our Q2 summary blog post, on June 27, the Kurdistan Regional Government in Iraq began to implement twice-weekly (Mondays and Thursday) multi-hour regional Internet shutdowns over the following four weeks, intended to prevent cheating on high school final exams. As seen in the figure below, these shutdowns occurred as expected each Monday and Thursday through July 21, with the exception of July 21. They impacted three governorates in Iraq, and lasted from 0630–1030 local time (0330–0730 UTC) each day.

Internet disruptions overview for Q3 2022
Erbil, Sulaymaniyah, and Duhok Governorates, Iraq. (Source: Map data ©2022 Google, Mapa GISrael)
Internet disruptions overview for Q3 2022

Cuba

In Cuba, an Internet disruption was observed between 0055-0150 local time (0455-0550 UTC) on July 15 amid reported anti-government protests in Los Palacios and Pinar del Rio.

Internet disruptions overview for Q3 2022
Los Palacios and Pinar del Rio, Cuba. (Source: Map data ©2022 INEGI)
Internet disruptions overview for Q3 2022

Closing out the quarter, another significant disruption was observed in Cuba, reportedly in response to protests over the lack of electricity in the wake of Hurricane Ian. A complete outage is visible in the figure below between 2030 on September 29 and 0315 on September 30 local time (0030-0715 UTC on September 30).

Internet disruptions overview for Q3 2022

Afghanistan

Telecommunications services were reportedly shut down in part of Kabul, Afghanistan on the morning of August 8. The figure below shows traffic dropping starting around 0930 local time (0500 UTC), recovering 11 hours later, around 2030 local time (1600 UTC).

Internet disruptions overview for Q3 2022
Kabul, Afghanistan. (Source: Map data ©2022 Google)
Internet disruptions overview for Q3 2022

Sierra Leone

Protests in Freetown, Sierra Leone over the rising cost of living likely drove the Internet disruptions observed within the country on August 10 & 11. The first one occurred between 1200-1400 local time (1200-1400 UTC) on August 10. While this outage is believed to have been government directed as a means of quelling the protests, Zoodlabs, which manages Sierra Leone Cable Limited, claimed that the outage was the result of “emergency technical maintenance on some of our international routes”.

A second longer outage was observed between 0100-0730 local time (0100-0730 UTC) on August 11, as seen in the figure below. These shutdowns follow similar behavior in years past, where Internet connectivity was shut off following elections within the country.

Internet disruptions overview for Q3 2022
Freetown, Sierra Leone (Source: Map data ©2022 Google, Inst. Geogr. Nacional)
Internet disruptions overview for Q3 2022

Region of Somaliland

In Somaliland, local authorities reportedly cut off Internet service on August 11 ahead of scheduled opposition demonstrations. The figure below shows a complete Internet outage in Woqooyi Galbeed between 0645-1355 local time (0345-1055 UTC.)

Internet disruptions overview for Q3 2022
Woqooyi Galbeed, Region of Somaliland. (Source: Map data ©2022 Google, Mapa GISrael)
Internet disruptions overview for Q3 2022

At a network level, the observed outage was due to a loss of traffic from AS37425 (SomCable) and AS37563 (Somtel), as shown in the figures below. Somtel is a mobile services provider, while SomCable is focused on providing wireline Internet access.

Internet disruptions overview for Q3 2022
Internet disruptions overview for Q3 2022

India

India is no stranger to government-directed Internet shutdowns, taking such action hundreds of times over the last decade. This may be changing in the future, however, as the country’s Supreme Court ordered the Ministry of Electronics and Information Technology (MEITY) to reveal the grounds upon which it imposes or approves Internet shutdowns. Until this issue is resolved, we will continue to see regional shutdowns across the country.

One such example occurred in Assam, where mobile Internet connectivity was shut down to prevent cheating on exams. The figure below shows that these shutdowns were implemented twice daily on August 21 and August 28. While the shutdowns were officially scheduled to take place between 1000-1200 and 1400-1600 local time (0430-0630 and 0830-1030 UTC), some providers reportedly suspended connectivity starting in the early morning.

Internet disruptions overview for Q3 2022
Assam, India. (Source: Map data ©2022 Google, TMap Mobility)
Internet disruptions overview for Q3 2022

Iran

In late September, protests and demonstrations have erupted across Iran in response to the death of Mahsa Amini. Amini was a 22-year-old woman from the Kurdistan Province of Iran, and was arrested on September 13, 2022, in Tehran by Iran’s “morality police”, a unit that enforces strict dress codes for women. She died on September 16 while in police custody. In response to these protests and demonstrations, Internet connectivity across the country experienced multiple waves of disruptions.

In addition to multi-hour outages in Sanadij and Tehran province on September 19 and 21 that were covered in a blog post, three mobile network providers — AS44244 (Irancell), AS57218 (RighTel), and AS197207 (MCCI) — implemented daily Internet “curfews”, generally taking place between 1600 and midnight local time (1230-2030 UTC), although the start times varied on several days. These regular shutdowns are clearly visible in the figure below, and continued into early October.

Internet disruptions overview for Q3 2022
Sanandij and Tehran, Iran. (Source: Map data ©2022 Google)
Internet disruptions overview for Q3 2022

As noted in the blog post, access to DNS-over-HTTPS (DoH) and DNS-over-TLS (DoT) services was also blocked in Iran starting on September 20, and in a move that is likely related, connections over HTTP/3 and QUIC were blocked starting on September 22, as shown in the figure below from Cloudflare Radar.

Internet disruptions overview for Q3 2022

Natural disasters

Natural disasters such as earthquakes and hurricanes wreak havoc on impacted geographies, often causing loss of life, as well as significant structural damage to buildings of all types. Infrastructure damage is also extremely common, with widespread loss of both electrical power and telecommunications infrastructure.

Papua New Guinea

On September 11, a 7.6 magnitude earthquake struck Papua New Guinea, resulting in landslides, cracked roads, and Internet connectivity disruptions. Traffic to the country dropped by 26% just after 1100 local time (0100 UTC) . The figure below shows that traffic volumes remained lower into the following day as well. An announcement from PNG DataCo, a local provider, noted that the earthquake “has affected the operations of the Kumul Submarine Cable Network (KSCN) Express Link between Port Moresby and Madang and the PPC-1 Cable between Madang and Sydney.” This damage, they stated, resulted in the observed outage and degraded service.

Internet disruptions overview for Q3 2022

Mexico

Just over a week later, a 7.6 magnitude earthquake struck the Colima-Michoacan border region in Mexico at 1305 local time (1805 UTC). As shown in the figure below, traffic dropped over 50% in the impacted states immediately after the quake occurred, but recovered fairly quickly, returning to normal levels by around 1600 local time (2100 UTC).

Internet disruptions overview for Q3 2022
Earthquake epicenter, 35 km SW of Aguililla, Mexico. (Source: Map data ©2022 INEGI)
Internet disruptions overview for Q3 2022

Hurricane Fiona

Several major hurricanes plowed their way up the east coast of North America in late September, causing significant damage, resulting in Internet disruptions. On September 18, island-wide power outages caused by Hurricane Fiona disrupted Internet connectivity on Puerto Rico. As the figure below illustrates, it took over 10 days for traffic volumes to return to expected levels. Luma Energy, the local power company, kept customers apprised of repair progress through regular updates to its Twitter feed.

Internet disruptions overview for Q3 2022

Two days later, Hurricane Fiona slammed the Turks and Caicos islands, causing flooding and significant damage, as well as disrupting Internet connectivity. The figure below shows traffic starting to drop below expected levels around 1245 local time (1645 UTC) on September 20. Recovery took approximately a day, with traffic returning to expected levels around 1100 local time (1500 UTC) on September 21.

Internet disruptions overview for Q3 2022

Continuing to head north, Hurricane Fiona ultimately made landfall in the Canadian province of Nova Scotia on September 24, causing power outages and disrupting Internet connectivity. The figure below shows that the most significant impact was seen in Nova Scotia. As Nova Scotia Power worked to restore service to customers, traffic volumes gradually increased, as seen in the figure below. By September 29, traffic volumes on the island had returned to normal levels.

Internet disruptions overview for Q3 2022

Hurricane Ian

On September 28, Hurricane Ian made landfall in Florida, and was the strongest hurricane to hit Florida since Hurricane Michael in 2018. With over four million customers losing power due to damage from the storm, a number of cities experienced associated Internet disruptions. Traffic from impacted cities dropped significantly starting around 1500 local time (1900 UTC), and as the figure below shows, recovery has been slow, with traffic levels still not back to pre-storm volumes more than two weeks later.

Internet disruptions overview for Q3 2022
Sarasota, Naples, Fort Myers, Cape Coral, North Port, Port Charlotte, Punta Gorda, and Marco Island, Florida. (Source: Map data ©2022 Google, INEGI)
Internet disruptions overview for Q3 2022

Power outages

In addition to power outages caused by earthquakes and hurricanes, a number of other power outages caused multi-hour Internet disruptions during the third quarter.

Iran

A reported power outage in a key data center building disrupted Internet connectivity for customers of local ISP Shatel in Iran on July 25. As seen in the figure below, traffic dropped significantly at approximately 0715 local time (0345 UTC). Recovery began almost immediately, with traffic nearing expected levels by 0830 local time (0500 UTC).

Internet disruptions overview for Q3 2022

Venezuela

Electrical issues frequently disrupt Internet connectivity in Venezuela, and the independent @vesinfiltro Twitter account tracks these events closely. One such example occurred on August 9, when electrical issues disrupted connectivity across multiple states, including Mérida, Táchira, Barinas, Portuguesa, and Estado Trujillo. The figure below shows evidence of two disruptions, the first around 1340 local time (1740 UTC) and the second a few hours later, starting at around 1615 local time (2015 UTC). In both cases, traffic volumes appeared to recover fairly quickly.

Internet disruptions overview for Q3 2022
Mérida, Táchira, Barinas, Portuguesa, and Estado Trujillo, Venezuela. (Source: Map data ©2022 Google. INEGI)
Internet disruptions overview for Q3 2022

Oman

On September 5, a power outage in Oman impacted energy, aviation, and telecommunications services. The latter is evident in the figure below, which shows the country’s traffic volume dropping nearly 60% when the outage began just before 1515 local time (0915 UTC). Although authorities claimed that “the electricity network would be restored within four hours,” traffic did not fully return to normal levels until 0400 local time on September 6 (2200 UTC on September 5) the following day, approximately 11 hours later.

Internet disruptions overview for Q3 2022

Ukraine

Over the last seven-plus months of war in Ukraine, we have observed multiple Internet disruptions due to infrastructure damage and power outages related to the fighting. We have covered these disruptions in our first and second quarter summary blog posts, and continue to do so on our @CloudflareRadar Twitter account as they occur. Power outages were behind Internet disruptions observed in Kharkiv on September 11, 12, and 13.

The figure below shows that the first disruption started around 2000 local time (1700 UTC) on September 11. This near-complete outage lasted just over 12 hours, with traffic returning to normal levels around 0830 local time (0530 UTC) on the 12th. However, later that day, another partial outage occurred, with a 50% traffic drop seen at 1330 local time (1030 UTC). This one was much shorter, with recovery starting approximately an hour later. Finally, a nominal disruption is visible at 0800 local time (0500 UTC) on September 13, with lower than expected traffic volumes lasting for around five hours.

Internet disruptions overview for Q3 2022

Cable damage

Damage to both terrestrial and submarine cables have caused many Internet disruptions over the years. The recent alleged sabotage of the sub-sea Nord Stream natural gas pipelines has brought an increasing level of interest from European media (including Swiss and French publications) around just how important submarine cables are to the Internet, and an increasing level of concern among policymakers about the safety of these cable systems and the potential impact of damage to them. However, the three instances of cable damage reviewed below are all related to terrestrial cable.

Iran

On August 1, a reported “fiber optic cable” problem caused by a fire in a telecommunications manhole disrupted connectivity across multiple network providers, including AS31549 (Aria Shatel), AS58224 (TIC), AS43754 (Asiatech), AS44244 (Irancell), and AS197207 (MCCI). The disruption started around 1215 local time (0845 UTC) and lasted for approximately four hours. Because it impacted a number of major wireless and wireline networks, the impact was visible at a country level as well, as seen in the figure below.

Internet disruptions overview for Q3 2022

Pakistan

Cable damage due to heavy rains and flooding caused several Internet disruptions in Pakistan in August. The first notable disruption occurred on August 19, starting around 0700 local time (0200 UTC) and lasted just over six and a half hours. On August 22, another significant disruption is also visible, starting at 2250 local time (1750 UTC), with a further drop at 0530 local time (0030 UTC) on the 23rd. The second more significant drop was brief, lasting only 45 minutes, after which traffic began to recover.

Internet disruptions overview for Q3 2022

Haiti

Amidst protests over fuel price hikes, fiber cuts in Haiti caused Internet outages on multiple network providers. Starting at 1500 local time (1900 UTC) on September 14, traffic on AS27759 (Access Haiti) fell to zero. According to a (translated) Twitter post from the provider, they had several fiber optic cables that were cut in various areas of the country, and blocked roads made it “really difficult” for their technicians to reach the problem areas. Repairs were eventually made, with traffic starting to increase again around 0830 local time (1230 UTC) on September 15, as shown in the figure below.

Internet disruptions overview for Q3 2022

Access Haiti provides AS27774 (Haiti Networking Group) with Internet connectivity (as an “upstream” provider), so the fiber cut impacted their connectivity as well, causing the outage shown in the figure below.

Internet disruptions overview for Q3 2022

Technical problems

As a heading, “technical problems” can be a catch-all, referring to multiple types of issues, including misconfigurations and routing problems. However, it is also sometimes the official explanation given by a government or telecommunications company for an observed Internet disruption.

Rogers

Arguably the most significant Internet disruption so far this year took place on AS812 (Rogers), one of Canada’s largest Internet service providers. At around 0845 UTC on July 8, a near complete loss of traffic was observed, as seen in the figure below.

Internet disruptions overview for Q3 2022

The figure below shows that small amounts of traffic were seen from the network over the course of the outage, but it took nearly 24 hours for traffic to return to normal levels.

Internet disruptions overview for Q3 2022

A notice posted by the Rogers CEO explained that “We now believe we’ve narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning. We disconnected the specific equipment and redirected traffic, which allowed our network and services to come back online over time as we managed traffic volumes returning to normal levels.” A Cloudflare blog post covered the Rogers outage in real-time, highlighting related BGP activity and small increases of traffic.

Chad

A four-hour near-complete Internet outage took place in Chad on August 12, occurring between 1045 and 1300 local time (0945 to 1400 UTC). Authorities in Chad said that the disruption was due to a “technical problem” on connections between Sudachad and networks in Cameroon and Sudan.

Internet disruptions overview for Q3 2022

Unknown

In many cases, observed Internet disruptions are attributed to underlying causes thanks to statements by service providers, government officials, or media coverage of an associated event. However, for some disruptions, no published explanation or associated event could be found.

On August 11, a multi-hour outage impacted customers of US telecommunications provider Centurylink in states including Colorado, Iowa, Missouri, Montana, New Mexico, Utah, and Wyoming, as shown in the figure below. The outage was also visible in a traffic graph for AS209, the associated autonomous system.

Internet disruptions overview for Q3 2022
Internet disruptions overview for Q3 2022

On August 30, satellite Internet provider suffered a global service disruption, lasting between 0630-1030 UTC as seen in the figure below.

Internet disruptions overview for Q3 2022

Conclusion

As part of Cloudflare’s Birthday Week at the end of September, we launched the Cloudflare Radar Outage Center (CROC). The CROC is a section of our new Radar 2.0 site that archives information about observed Internet disruptions. The underlying data that powers the CROC is also available through an API, enabling interested parties to incorporate data into their own tools, sites, and applications. For regular updates on Internet disruptions as they occur and other Internet trends, follow @CloudflareRadar on Twitter.

Protests spur Internet disruptions in Iran

Post Syndicated from David Belson original https://blog.cloudflare.com/protests-internet-disruption-ir/

Protests spur Internet disruptions in Iran

Protests spur Internet disruptions in Iran

Over the past several days, protests and demonstrations have erupted across Iran in response to the death of Mahsa Amini. Amini was a 22-year-old woman from the Kurdistan Province of Iran, and was arrested on September 13, 2022, in Tehran by Iran’s “morality police”, a unit that enforces strict dress codes for women. She died on September 16 while in police custody.

Published reports indicate that the growing protests have resulted in at least eight deaths. Iran has a history of restricting Internet connectivity in response to protests, taking such steps in May 2022, February 2021, and November 2019. They have taken a similar approach to the current protests, including disrupting Internet connectivity, blocking social media platforms, and blocking DNS. The impact of these actions, as seen through Cloudflare’s data, are reviewed below.

Impact to Internet traffic

In the city of Sanandij in the Kurdistan Province, several days of anti-government protests took place after the death of Mahsa Amini. In response, the government reportedly disrupted Internet connectivity there on September 19. This disruption is clearly visible in the graph below, with traffic on TCI (AS58224), Iran’s fixed-line incumbent operator, in Sanandij dropping to zero between 1630 and 1925 UTC, except for a brief spike evident between 1715 and 1725 UTC.

Protests spur Internet disruptions in Iran

On September 21, Internet disruptions started to become more widespread, with mobile networks effectively shut down nationwide. (Iran is a heavily mobile-centric country, with Cloudflare Radar reporting that 85% of requests are made from mobile devices.) Internet traffic from Iran Mobile Communications Company (AS197207) started to decline around 1530 UTC, and remained near zero until it started to recover at 2200 UTC, returning to “normal” levels by the end of the day.

Protests spur Internet disruptions in Iran

Internet traffic from RighTel (AS57218) began to decline around 1630 UTC. After an outage lasting more than 12 hours, traffic returned at 0510 UTC.

Protests spur Internet disruptions in Iran

Internet traffic from MTN Irancell (AS44244) began to drop just before 1700 UTC. After a 12-hour outage, traffic began recovering at 0450 UTC.

Protests spur Internet disruptions in Iran

The impact of these disruptions is also visible when looking at traffic at both a regional and national level. In Tehran Province, HTTP request volume declined by approximately 70% around 1600 UTC, and continued to drop for the next several hours before seeing a slight recovery at 2200 UTC, likely related to the recovery also seen at that time on AS197207.

Protests spur Internet disruptions in Iran

Similarly, Internet traffic volumes across the whole country began to decline just after 1600 UTC, falling approximately 40%. Nominal recovery at 2200 UTC is visible in this view as well, again likely from the increase in traffic from AS197207. More aggressive traffic growth is visible starting around 0500 UTC, after the remaining two mobile network providers came back online.

Protests spur Internet disruptions in Iran

DNS blocking

In addition to shutting down mobile Internet providers within the country, Iran’s government also reportedly blocked access to social media platform Instagram, as well as blocking access to DNS-over-HTTPS from open DNS resolver services including Quad9, Google’s 8.8.8.8, and Cloudflare’s 1.1.1.1. Analysis of requests originating in Iran to 1.1.1.1 illustrates the impacts of these blocking attempts.

In analyzing DNS requests to Cloudflare’s resolver for domains associated with leading social media platforms, we observe that requests for instagram.com hostnames drop sharply at 1310 UTC, remaining lower for the rest of the day, except for a significant unexplained spike in requests between 1540 and 1610 UTC. Request volumes for hostnames associated with other leading social media platforms did not appear to be similarly affected.

Protests spur Internet disruptions in Iran

In addition, it was reported that access to WhatsApp had also been blocked in Iran. This can be seen in resolution requests to Cloudflare’s resolver for whatsapp.com hostnames. The graph below shows a sharp decline in query traffic at 1910 UTC, dropping to near zero.

Protests spur Internet disruptions in Iran

The Open Observatory for Network Interference (OONI), an organization that measures Internet censorship, reported in a Tweet that the cloudflare-dns.com domain name, used for DNS-over-HTTPS (DoH) and DNS-over-TLS (DoT) connections to Cloudflare’s DNS resolver, was blocked in Iran on September 20. This is clearly evident in the graph below, with resolution volume over DoH and DoT dropping to zero at 1940 UTC. The OONI tweet also noted that the 1.1.1.1 IP address “remains blocked on most networks.” The trend line for resolution over TCP or UDP (on port 53) in the graph below suggests that the IP address is not universally blocked, as there are still resolution requests reaching Cloudflare.

Protests spur Internet disruptions in Iran

Interested parties can use Cloudflare Radar to monitor the impact of such government-directed Internet disruptions, and can follow @CloudflareRadar on Twitter for updates on Internet disruptions as they occur.

Internet disruptions overview for Q2 2022

Post Syndicated from David Belson original https://blog.cloudflare.com/q2-2022-internet-disruption-summary/

Internet disruptions overview for Q2 2022

Internet disruptions overview for Q2 2022

Cloudflare operates in more than 270 cities in over 100 countries, where we interconnect with over 10,000 network providers in order to provide a broad range of services to millions of customers. The breadth of both our network and our customer base provides us with a unique perspective on Internet resilience, enabling us to observe the impact of Internet disruptions. In many cases, these disruptions can be attributed to a physical event, while in other cases, they are due to an intentional government-directed shutdown. In this post, we review selected Internet disruptions observed by Cloudflare during the second quarter of 2022, supported by traffic graphs from Cloudflare Radar and other internal Cloudflare tools, and grouped by associated cause or common geography.

Optic outages

This quarter, we saw the usual complement of damage to both terrestrial and submarine fiber-optic cables, including one that impacted multiple countries across thousands of miles, and another more localized outage that was due to an errant rodent.

Comcast

On April 25, Comcast subscribers in nearly 20 southwestern Florida cities experienced an outage, reportedly due to a fiber cut. The traffic impact of this cut is clearly visible in the graph below, with Cloudflare traffic for these cities dropping to zero between 1915–2050 UTC (1515–1850 local time).

Internet disruptions overview for Q2 2022

Not only did the fiber cut force a significant number of Comcast subscribers offline, but it also impacted the types of traffic observed across Comcast as a whole. The graphs below illustrate the mix of mobile vs desktop clients, as well as IPv4 vs. IPv6 request volume across AS7922, Comcast’s primary autonomous system. During the brief disruption period, the percentage of Comcast traffic from mobile devices increased, while desktop devices dropped, and the percentage of IPv4 traffic dropped, with a corresponding increase in IPv6 traffic share.

Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022

South Africa

On the morning of May 17, Telkom SA, a South African telecommunications provider, tweeted an “important notice” to customers, noting that “Damage to a Fibre cable was detected on the Telkom network around 8:00am on Tuesday, 17 May 2022.” and outlining the impacted services and geographies. The graphs below show the impact to Cloudflare traffic from the Telkom autonomous system in three South African provinces. The top graph shows the impact to traffic in Gauteng, while the lower graph shows the impact in Limpopo and North West. Across all three, traffic falls at 0600 UTC (0800 local time), recovering around 1300 UTC (1500 local time). Telkom SA did not provide any additional information on where the fiber cut occurred or what caused it.

Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022

Venezuela

Although unconfirmed, a fiber cut was suspected to be the cause of an Internet disruption experienced by CANTV subscribers in Venezuela on May 19, the latest of several such incidents affecting that provider. Although the fiber cut reportedly impacted subscribers in multiple states, the most significant impact was measured in Falcón, as shown in the graph below. In this state, traffic dropped precipitously at 1800 UTC (1400 local time), finally recovering approximately 24 hours later.

Internet disruptions overview for Q2 2022

AAE-1 & SMW-5

Just after 1200 UTC on Tuesday, June 7, the Africa-Asia-Europe-1 (AAE-1) and SEA-ME-WE-5 (SMW-5) submarine cables suffered cable cuts, impacting Internet connectivity for millions of Internet users across multiple countries in the Middle East and Africa, as well as thousands of miles away in Asia. Although specific details are sparse, the cable damage reportedly occurred in Egypt – both of the impacted cables land in Abu Talat and Zafarana, which also serve as landing points for a number of other submarine cables.

The Cloudflare Radar graphs below illustrate the impact of these cable cuts across Africa, Asia, and the Middle East. Given that the associated traffic disruption only lasted several hours, the damage to these cables likely occurred on land, after they came ashore. More details on this event can be found in the “AAE-1 & SMW5 cable cuts impact millions of users across multiple countries” blog post.

Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022

Castor canadensis

Finally, on June 13, a beaver was responsible for an outage that impacted Internet users in British Columbia, Canada. According to a published report, a beaver gnawed its way through a tree, causing it to fall on both power lines and a Telus fiber optic cable. The damage to the fiber optic cable affected connectivity customers in over a dozen communities across British Columbia, including those using CityWest (AS18988), a utility company that uses the Telus cable. In the graph below, the impact of the damage to the fiber optic cable is clearly visible, with no traffic to Cloudflare from CityWest subscribers in British Columbia between 1800 UTC on June 7 until 0310 UTC on June 8 (1100–2010 local time).

Internet disruptions overview for Q2 2022

School’s in, Internet’s out

Nationwide Internet shutdowns have, unfortunately, become a popular approach taken by authoritarian regimes over the past half dozen years to prevent cheating on secondary school exams. It is not clear that this heavy-handed tactic is actually effective in preventing cheating, but the associated damage to the national economies has been estimated to be in the tens to hundreds of millions of US dollars, depending on the duration and frequency of the shutdowns.

This year, governments in Sudan and Syria implemented a number of multi-hour shutdowns in late May into June, while Algeria’s government appears to have resorted to more targeted content blocking. Additional details on these Internet disruptions can be found in the recent “Exam time means Internet disruptions in Syria, Sudan and Algeria” blog post.

Starting on May 30, Syria implemented the first of four nationwide Internet shutdowns, the last of which occurred on June 12, as seen in the graph below. Interestingly, we have observed that these shutdowns tend to be “asymmetric” in nature — that is, inbound traffic (into the country) is disabled, but egress traffic (from the country) remains. One effect of this is visible as spikes in the DNS graph below. During three of the four shutdowns, requests to Cloudflare’s 1.1.1.1 resolver from clients in Syria increased because DNS queries were able to exit the country, but responses couldn’t return, leading to retry floods.

Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022

In Sudan, daily shutdowns were implemented 0530-0830 UTC (0730–1030 local time) between June 11 and June 22, except for June 17. (It isn’t clear why that date was skipped.) The graph below shows that these shutdowns were nationwide, but not complete, as traffic from the country did not drop to zero.

Internet disruptions overview for Q2 2022

In Algeria, exams took place June 12 through June 16. In the past, the country has implemented nationwide shutdowns, but after recognizing the enormous cost to the economy, the government has apparently chosen an alternate tactic this year. The graph below shows nominal drops in country-level traffic during the two times each day that the exams took place—0730–1000 UTC (0830–1100 am local time) and 1330–1600 UTC (1430–1700 local time). These drops in traffic are likely more indicative of a content-blocking approach, instead of a broad Internet shutdown.

Internet disruptions overview for Q2 2022

On June 27, the Kurdistan Regional Government in Iraq began to implement twice-weekly (Mondays and Thursday) multi-hour regional Internet shutdowns, expected to last for a four-week period. The shutdowns are intended to prevent cheating on high school final exams, according to a published report, and are scheduled for 0630–1030 am local time (0330–0730 UTC). The graph below shows the impact to traffic from three governorates in Kurdistan, with traffic dropping to near zero in all three areas during the duration of the shutdowns.

Internet disruptions overview for Q2 2022

Government-guided

In addition to shutting down the Internet to prevent cheating on exams, governments have also been known to use shutdowns as a tool to limit or control communication around elections, rallies, protests, etc. During the second quarter, we observed several such shutdowns of note.

On April 10, following the blocking of social networks, VPN providers, and cloud platforms, the government of Turkmenistan implemented a near complete Internet shutdown, starting at 1400 UTC. Apparently related to criticism over the recent presidential election, the disruption lasted nearly 40 hours, as traffic started to return around 0700 UTC on April 12. The graphs below show the impact of the shutdown at a country level, as well as at two major network providers within the country, Telephone Network of Ashgabat CJSC (AS51495) and TurkmenTelecom (AS20661).

Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022

A month and a half later, on May 25, an Internet disruption was observed in Pakistan amid protests led by the country’s former Prime Minister. The disruption lasted only two hours, and was limited in scope — it was not a nationwide shutdown. (Telecom providers claimed that it was due to problems with a web filtering system.) At a national level, the impact of the disruption is visible as a slight drop in traffic.

Internet disruptions overview for Q2 2022

In the cities of Lahore and Karachi, the disruption is visible a little more clearly, as is the rapid recovery in traffic.

Internet disruptions overview for Q2 2022

The impact of the disruption is most evident at a network level, as seen in the graphs below. Cyber Internet Services (AS9541) saw a modest drop in traffic, while Mobilink (AS45669) experienced a near complete outage.

Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022

Closing out the quarter, a communications blackout, including an Internet shutdown, was imposed in Sudan on June 30 as protestors staged rallies against the country’s military leadership. This shutdown follows similar disruptions seen in October 2021 after the military toppled the transitional government and attempted to limit protests, as well the shutdowns seen earlier in June as the government attempted to prevent cheating on exams. The graphs below show that the shutdown started at 0600 UTC (0800 local time) and initially ended almost 12 hours later at 1740 UTC (1940 local time). Connectivity returned for approximately three hours, with traffic again dropping to near-zero levels again around 2040 UTC (2240 local time). This second outage remained active at the end of the day.

As a complete nationwide shutdown, the impact is also visible in the loss of traffic at major local Internet providers including MTN, Sudatel, Kanartel, and Sudanese Mobile Telephone (SDN Mobitel / ZAIN).

Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022

Infrastructure issues

In addition to fiber/cable cuts, as discussed above, problems with other infrastructure, whether due to fires, electrical issues, or maintenance, can also disrupt Internet services.

Around 2030 local time on April 6 (0030 UTC on April 7), a fire erupted at the Costa Sur generation plant, one of the largest power plants in Puerto Rico, resulting in a widespread power outage across the island territory. This island-wide outage caused a significant interruption to Internet services, clearly visible in Cloudflare traffic data. The graph below shows that as the power failed, traffic from Puerto Rico immediately fell by more than half. The regular diurnal pattern remained in place, albeit at lower levels, over the next three days, with traffic returning to “normal levels” three days later. By April 10, Luma Energy reported that it had restored electrical power to 99.7% of its 1.5M customers.

Internet disruptions overview for Q2 2022

The impact of the Internet service disruption is also fairly significant when viewed at a network level. The graphs below show traffic for Datacom Caribe/Claro (AS10396) and Liberty Cablevision of Puerto Rico (AS14638). At Datacom Caribe/Claro, traffic immediately fell by more than half, while Liberty Cablevision traffic declined approximately 85%.

Internet disruptions overview for Q2 2022
Internet disruptions overview for Q2 2022

On the evening of May 3, Swiss telecom provider Swisscom tweeted that there had been an interruption to Internet service following maintenance work. A published report noted that the interruption occurred between 2223–2253 local time (2023–2053 UTC), and the graph below shows a complete loss of traffic, but quick recovery, during that 30-minute window. Beyond citing maintenance work, Swisscom did not provide any additional details about the Internet disruption.

Internet disruptions overview for Q2 2022

Iran

Iran has a history of both nationwide and regional Internet shutdowns, as well as connectivity disruptions due to infrastructure damage.

On May 6, the government disrupted Internet connectivity in Khuzestan province, reportedly in response to mass protests around shortages of bread and water. It was reported that mobile data had been cut off locally, and that fixed connectivity speeds were significantly reduced. To this end, we observed a drop in traffic for Irancell (AS44244) (a mobile network provider) in Khuzestan starting around 1000 UTC as seen in the graph below.

Internet disruptions overview for Q2 2022

A similar disruption affecting Irancell, occurring amid reports of ongoing protests in the country, was observed on May 12, with lower peak traffic during the day, and a further drop around 1800 UTC.

Internet disruptions overview for Q2 2022

Near-complete Internet outages were observed on multiple Iranian network providers on May 9 between 1300–1440 UTC (1730–1910 local time), as illustrated in the graph below. Impacted providers included Atrin Information & Communications Technology Company (AS39650), AryaSat (AS43343), Ariana Gostar Spadana (AS48309), and Pirooz Leen (AS51759). All of these networks share Fanaptelecom (AS24631) as an upstream provider, which, as the graph shows, was also experiencing an outage. No root cause for the Fanaptelecom outage was available.

Internet disruptions overview for Q2 2022

Mobile provider Mobinnet (AS50810) experienced a multi-hour Internet disruption on May 14, lasting from 1230–1530 UTC (1700–2000 local time). According to a tweet from Mobinnet, the disruption was due to a “widespread cyber attack of foreign origin”.

Internet disruptions overview for Q2 2022

Ukraine

Now more than four months into the war in Ukraine, the Internet continues to be an active battlefield, with ongoing Internet outages in multiple cities and across multiple networks. However, we want to highlight here two similar events observed during the second quarter.

The Russian-occupied city of Kherson experienced a near-complete Internet outage between 1600 UTC (1900 local time) on April 30 and 0430 UTC (0730 local time) on May 4. According to social media posts from Ukraine’s vice Prime-Minister Mykhailo Fedorov and the State Service of Special Communications and Information Protection, the outage was caused by “interruptions of fiber-optic trunk lines and disconnection from the power supply of equipment of operators in the region”. The graph below shows effectively no traffic for Kherson for approximately 24 hours after the disruption began, followed by a nominal amount of traffic for the next several days.

Internet disruptions overview for Q2 2022

Around the time that the nominal amount of traffic returned, we also observed a shift in routing for an IPv4 prefix announced by AS47598 (Khersontelecom). As shown in the table below, prior to the outage, it reached the Internet through several other Ukrainian network providers, including AS12883, AS3326, and AS35213. However, as traffic returned, its routing path now showed a Russian network, AS201776 (Miranda) as the upstream provider. The path through Miranda also includes AS12389 (Rostelecom), which bills itself as “the largest digital services provider in Russia”.

Peer AS Last Update AS Path
AS1299 (TWELVE99 Arelion, fka Telia Carrier) 5/1/2022 16:02:26 1299 12389 201776 47598
AS6777 (AMS-IX-RS) 4/28/2022 11:23:33 12883 47598

As the disruption ended on May 4, we observed updates to Khersontelecom’s routing path that enabled it to return to reaching the global Internet through non-Russian upstream providers.

Peer AS Last Update AS Path
AS174 (COGENT-174) 5/4/2022 05:56:27 174 3326 3326 3326 47598
AS1273 (CW Vodafone Group PLC) 5/4/2022 03:11:25 1273 12389 201776 47598

Additional details about this outage and re-routing event can be found in the “Tracking shifts in Internet connectivity in Kherson, Ukraine” blog post.

A month later, on May 30, we again observed a significant Internet disruption in Kherson starting at 1435 UTC (1735 local time). And once again, we observed updated routing for Khersontelecom, as it shifted from Ukrainian upstream providers to Russian ones. As of the end of June, the Internet disruption in Kherson and the routing through Russian upstream providers both remain firmly in place, although the loss of traffic has not been nearly as significant as the April/May disruption.

Internet disruptions overview for Q2 2022

Peer AS Last Update AS Path
AS4775 (Globe Telecoms) 5/30/2022 13:56:22 4775 1273 12389 201776 47598
AS9002 (RETN-AS) 5/30/2022 09:58:16 9002 3326 47598

Conclusion

This post is by no means an exhaustive review of the Internet outages, shutdowns, and disruptions that have occurred throughout the second quarter. Some were extremely brief or limited in scope, while others were observed but had no known or publicly conjectured underlying cause. Having said that, it is important to bring increased visibility to these events so that the community can share information on what is happening, why it happened, and what the impact was — human, financial, or otherwise.

Follow @CloudflareRadar on Twitter for updates on Internet disruptions as they occur, and find up-to-date information on Internet trends using Cloudflare Radar.

Exam time means Internet disruptions in Syria, Sudan and Algeria

Post Syndicated from David Belson original https://blog.cloudflare.com/syria-sudan-algeria-exam-internet-shutdown/

Exam time means Internet disruptions in Syria, Sudan and Algeria

Exam time means Internet disruptions in Syria, Sudan and Algeria

It is once again exam time in Syria, Sudan, and Algeria, and with it, we find these countries disrupting Internet connectivity in an effort to prevent cheating on these exams. As they have done over the past several years, Syria and Sudan are implementing multi-hour nationwide Internet shutdowns. Algeria has also taken a similar approach in the past, but this year appears to be implementing more targeted website/application blocking.

Syria

Syria has been implementing Internet shutdowns across the country since 2011, but exam-related shutdowns have only been in place since 2016. In 2021, exams took place between May 31 and June 22, with multi-hour shutdowns observed on each of the exam days.

This year, the first shutdown was observed on May 30, with subsequent shutdowns (to date) seen on June 2, 6, and 12. In the Cloudflare Radar graph below, traffic for Syria drops to zero while the shutdowns are active. According to Internet Society Pulse, several additional shutdowns are expected through June 21. Each takes place between 02000530 UTC (0500–0830 local time). According to a published report, the current exam cycle covers more than 500,000 students for basic and general secondary education certificates.

Exam time means Internet disruptions in Syria, Sudan and Algeria

Consistent with shutdowns observed in prior years, Syria is once again implementing them in an asymmetric fashion – that is, inbound traffic is disabled, but egress traffic remains. This is clearly visible in request traffic from Syria to Cloudflare’s 1.1.1.1 DNS resolver. As the graph below shows, queries from clients in Syria are able to exit the country and reach Cloudflare, but responses can’t return, leading to retry floods, visible as spikes in the graph.

Exam time means Internet disruptions in Syria, Sudan and Algeria

Last year, the Syrian Minister of Education noted that, for the first time, encryption and surveillance technologies would be used in an effort to curtail cheating, with an apparent promise to suspend Internet shutdowns in the future if these technologies proved successful.

Sudan

Sudan is also no stranger to nationwide Internet shutdowns, with some last lasting for multiple weeks. Over the last several years, Sudan has also implemented Internet shutdowns during secondary school exams in an effort to limit cheating or leaking of exam questions. (We covered the 2021 round of shutdowns in a blog post.)

According to a schedule published by digital rights organization AccessNow, this year’s Secondary Certificate Exams will be taking place in Sudan daily between June 11–22, except June 17. As of this writing, near-complete shutdowns have been observed on June 11, 12, and 13 between 0530-0830 UTC (0730-1030 local time), as seen in the graph below. The timing of these shutdowns aligns with a communication reportedly sent to subscribers of telecommunications services in the country, which stated “In implementation of the decision of the Attorney General, the Internet service will be suspended during the Sudanese certificate exam sessions from 8 in the morning until 11 in the morning.”

Exam time means Internet disruptions in Syria, Sudan and Algeria

It is interesting to note that the shutdown, while nationwide, does not appear to be complete. The graph below shows that Cloudflare continues to see a small volume of HTTP requests from Sudatel during the shutdown periods. This is not completely unusual, as Sudatel may have public sector, financial services, or other types of customers that remain online.

Exam time means Internet disruptions in Syria, Sudan and Algeria

Algeria

Since 2018, Algeria has been shutting down the Internet nationwide during baccalaureate exams, following widespread cheating in 2016 that saw questions leaked online both before and during tests. These shutdowns reportedly cost businesses across the country an estimated 500 million Algerian Dinars (approximately $3.4 million USD) for every hour the Internet was unavailable. In 2021, there were two Internet shutdowns each day that exams took place—the first between 0700–1100 UTC (0800–1200 local time), and the second between 1330–1600 UTC (1430–1700 local time).

This year, more than 700,000 students will sit for the baccalaureate exams between June 12-16.

Perhaps recognizing the economic damage caused by these Internet shutdowns, this year the Algerian Minister of National Education announced that there would be no Internet shutdowns on exam days.

Thus far, it appears that this has been the case. However, it appears that the Algerian government has shifted to a content blocking-based approach, instead of a wide-scale Internet shutdown. The Cloudflare Radar graph below shows two nominal drops in country-level traffic during the two times on June 13 that the exams took place—0730–1000 UTC (0830–1100 local time) and 1330–1600 UTC (1430–1700 local time), similar to last year’s timing.

Exam time means Internet disruptions in Syria, Sudan and Algeria

The disruptions are also visible in traffic graphs for several major Algerian network providers, as shown below.

Exam time means Internet disruptions in Syria, Sudan and Algeria
Exam time means Internet disruptions in Syria, Sudan and Algeria
Exam time means Internet disruptions in Syria, Sudan and Algeria

Analysis of additional Cloudflare data further supports the hypothesis that Algeria is blocking access to specific websites and applications, rather than shutting down the Internet completely.

As described in a previous blog post, Network Error Logging (NEL) is a browser-based reporting system that allows users’ browsers to report connection failures to an endpoint specified by the webpage that failed to load. Below, a graph of NEL reports from browsers in Algeria shows clear spikes during the times (thus far) that the exams have taken place, with report levels significantly lower and more consistent during other times of the day.

Exam time means Internet disruptions in Syria, Sudan and Algeria

Conclusion

In addition to Syria, Sudan, and Algeria, countries including India, Jordan, Iraq, Uzbekistan, and Ethiopia have shut down or limited access to the Internet as exams took place. It is unclear whether these brute-force methods are truly effective at preventing cheating on these exams. However, it is clear that the impact of these shutdowns goes beyond students, as they impose a significant financial cost on businesses within the affected countries as they lose Internet access for multiple hours a day over the course of several weeks.

If you want to follow the remaining scheduled disruptions for these countries, you can see live data on the Cloudflare Radar pages for Syria, Sudan, and Algeria.

Internet is back in Tonga after 38 days of outage

Post Syndicated from João Tomé original https://blog.cloudflare.com/internet-is-back-in-tonga-after-38-days-of-outage/

Internet is back in Tonga after 38 days of outage

Internet is back in Tonga after 38 days of outage

Tonga, the South Pacific archipelago nation (with 169 islands), was reconnected to the Internet this early morning (UTC) and is back online after successful repairs to the undersea cable that was damaged on Saturday, January 15, 2022, by the January 14, volcanic eruption.

After 38 days without full access to the Internet, Cloudflare Radar shows that a little after midnight (UTC) — it was around 13:00 local time — on February 22, 2022, Internet traffic in Tonga started to increase to levels similar to those seen before the eruption.

Internet is back in Tonga after 38 days of outage

The faded line shows what was normal in Tonga at the start of the year, and the dark blue line shows the evolution of traffic in the last 30 days. Digicel, Tonga’s main ISP announced at 02:13 UTC that “data connectivity has been restored on the main island Tongatapu and Eua after undersea submarine cable repairs”.

When we expand the view to the previous 45 days, we can see more clearly how Internet traffic evolved before the volcanic eruption and after the undersea cable was repaired.

Internet is back in Tonga after 38 days of outage

The repair ship Reliance took 20 days to replace a 92 km (57 mile) section of the 827 km submarine fiber optical cable that connects Tonga to Fiji and international networks and had “multiple faults and breaks due to the volcanic eruption”, according to Digicel.

Tonga Cable chief executive James Panuve told Reuters that people on the main island “will have access almost immediately”, and that was what we saw on Radar with a large increase in traffic persisting.

Internet is back in Tonga after 38 days of outage

The residual traffic we saw from Tonga a few days after January 15, 2022, comes from satellite services that were used with difficulty by some businesses.

James Panuve also highlighted that the undersea work is still being finished to repair the domestic cable connecting the main island of Tongatapu with outlying islands that were worst hit by the tsunami, which, he told Reuters, could take six to nine months more.

So, for some of the people who live on the 36 inhabited islands, normal use of the Internet could take a lot longer. Tonga has a population of around 105,000, 70% of whom reside on the main island, Tongatapu and around 5% (5,000) live on the nearby island of Eua (now also connected to the Internet).

Telecommunication companies in neighboring Pacific islands, particularly New Caledonia, provided lengths of cable when Tonga ran out, said Panuve.

A world of undersea cables for the world’s communications

We have mentioned before, for example in our first blog post about the Tonga outage, how undersea cables are important to global Internet traffic that is mostly carried by a complex network that connects countries and continents.

The full submarine cable system (the first communications cables laid were from the 1850s and carried telegraphy traffic) is what makes most of the world’s Internet function between countries and continents. There are 428 active submarine cables (36 are planned), running to an estimated 1.3 million km around the globe.

Internet is back in Tonga after 38 days of outage
World map of submarine cables. Antartida is the only continent not yet reached by a submarine telecommunications cable. Source: TeleGeography (www.submarinecablemap.com

The reliability of submarine Internet is high, especially when multiple paths are available in the event of a cable break. That wasn’t the case for the Tonga outage, given that the 827 km submarine cable only connects Fiji to the Tonga archipelago — Fiji is connected to the main Southern Cross Cable, as the next image illustrates.

Internet is back in Tonga after 38 days of outage
Submarine Cable Map shows the undersea cables that connect Australia to Fiji and the following connections to other archipelagos like Tonga. Source: TeleGeography (www.submarinecablemap.com)

In a recent conversation on a Cloudflare TV segment we discussed the importance of undersea cables with Tom Paseka, Network Strategist who is celebrating 10 years at Cloudflare and worked previously for undersea cable companies in Australia. Here’s a clip:

Burkina Faso experiencing second major Internet disruption this year

Post Syndicated from João Tomé original https://blog.cloudflare.com/internet-disruption-in-burkina-faso/

Burkina Faso experiencing second major Internet disruption this year

The early hours of Sunday, January 23, 2022, started in Burkina Faso with an Internet outage or shutdown. Heavy gunfire in an army mutiny could be related to the outage according to the New York Times (“mobile Internet services were shut down”). As of today, there are three countries affected by major Internet disruptions — Tonga and Yemen are the others.

Cloudflare Radar shows that Internet traffic dropped significantly in the West African country after ~09:15 UTC (the same in local time) and remains low more than 24 hours later. Burkina Faso also had a mobile Internet shutdown on January 10, 2022, and another we reported in late November 2021.

Burkina Faso experiencing second major Internet disruption this year
Burkina Faso experiencing second major Internet disruption this year

The main ISPs from Burkina Faso were affected. The two leading Internet Service Providers Orange and FasoNet lost Internet traffic after 09:15 UTC, but also Telecel Faso, as the next chart shows. This morning, at around 10:00 UTC there was some traffic from FasoNet but less than half of what we saw at the same time in preceding days.

Burkina Faso experiencing second major Internet disruption this year

It’s not only mobile traffic that is affected. Desktop traffic is also impacted. In Burkina Faso, our data shows that mobile devices normally represent 70% of Internet traffic.

Burkina Faso experiencing second major Internet disruption this year

With the Burkina Faso disruption, three countries are currently mostly without access to the Internet for different reasons.

In Yemen, as we reported, the four day-long outage is related to airstrikes that affected a telecommunications building in Al-Hudaydah where the FALCON undersea cable lands.

Burkina Faso experiencing second major Internet disruption this year

In Tonga, the nine day-long outage that we also explained is related to problems in the undersea cable caused by the large volcanic eruption in the South Pacific archipelago.

Burkina Faso experiencing second major Internet disruption this year

Several significant Internet disruptions have already occurred in 2022 for different reasons:

1. An Internet outage that lasted a few hours in The Gambia because of a cable problem (on January 4).
2. A six days Internet shutdown in Kazakhstan because of unrest (from January 5 to January 11).
3. A mobile Internet shutdown in Burkina Faso because of a coup plot (on January 10).
4. An Internet outage in Tonga because of a volcanic eruption (ongoing since January 15).
5. An Internet outage in Yemen because of airstrikes that affected a telecommunications building (ongoing since January 20,).
6. This second Internet disruption in Burkina Faso is related to military unrest (ongoing since January 23).

You can keep an eye on Cloudflare Radar to monitor the Burkina Faso, Yemen and Tonga situations as they unfold.

Internet outage in Yemen amid airstrikes

Post Syndicated from João Tomé original https://blog.cloudflare.com/internet-outage-in-yemen-amid-airstrikes/

Internet outage in Yemen amid airstrikes

The early hours of Friday, January 21, 2022, started in Yemen with a country-wide Internet outage. According to local and global news reports airstrikes are happening in the country and the outage is likely related as there are reports that a telecommunications building in Al-Hudaydah where the FALCON undersea cable lands.

Cloudflare Radar shows that Internet traffic dropped close to zero between 21:30 UTC (January 20, 2022) and by 22:00 UTC (01:00 in local time).

Internet outage in Yemen amid airstrikes

The outage affected the main state-owned ISP, Public Telecommunication Corporation (AS30873 in blue in the next chart), which represents almost all the Internet traffic in the country.

Internet outage in Yemen amid airstrikes

Looking at BGP (Border Gateway Protocol) updates from Yemen’s ASNs around the time of the outage, we see a clear spike at the same time the main ASN was affected ~21:55 UTC, January 20, 2022. These update messages are BGP signalling that Yemen’s main ASN was no longer routable, something similar to what we saw happening in The Gambia and Kazakhstan but for very different reasons.

Internet outage in Yemen amid airstrikes

So far, 2022 has started with a few significant Internet disruptions for different reasons:

1. An Internet outage in The Gambia because of a cable problem.
2. An Internet shutdown in Kazakhstan because of unrest.
3. A mobile Internet shutdown in Burkina Faso because of a coup plot.
4. An Internet outage in Tonga because of a volcanic eruption (still ongoing).

You can keep an eye on Cloudflare Radar to monitor this situation as it unfolds.

Internet shut down in Kazakhstan amid unrest

Post Syndicated from João Tomé original https://blog.cloudflare.com/internet-shut-down-in-kazakhstan-amid-unrest/

Internet shut down in Kazakhstan amid unrest

In Kazakhstan, the year had barely got going when yesterday disruptions of Internet access ended up in a nationwide Internet shutdown from today, January 5, 2022. The disruptions and subsequent shutdown happened amid mass protests against sudden energy price rises.

Cloudflare Radar shows that the full shutdown happened after 10:30 UTC (16:30 local time). But it was preceded by restrictions to mobile Internet access yesterday.

Internet shut down in Kazakhstan amid unrest

Our data confirm that Kazakhstan’s ASNs were affected after that time (around 18:30 local time). That’s particularly evident with the largest telecommunication company in the country, Kaz Telecom, as the next chart shows.

Internet shut down in Kazakhstan amid unrest

The first disruptions reported affected mobile services, and we can see that at around 14:30 UTC yesterday, January 4, 2022, there was significantly less mobile devices traffic than the day before around the same time. Kazakhstan is a country where mobile represents something like 75% of Internet traffic (shown on Radar), a usual trend in the region. So mobile disruption has a big impact on the country’s Internet, even before the shutdown that affected almost all connectivity.

When we focus on other ASNs besides Kaz Telecom such as the leading mobile Internet services Tele2 or Kcell we can see a big drop in traffic yesterday after 16:00 UTC, confirming local reports. Mobile traffic did not drop to zero which may indicate throttling rather than a full shutdown. Today, however, the Internet, mobile or not, is shut down.

Internet shut down in Kazakhstan amid unrest

Looking at BGP (Border Gateway Protocol) updates from Kazakhstan’s ASNs around the time of the shutdown, we see a clear spike at exactly the same time the bigger ASNs were affected ~10:45 UTC, January 5, 2022. These update messages are BGP signaling that Kazakhstan’s ASNs are no longer routable, something similar to what we saw happening in The Gambia yesterday but for very different reasons.

Internet shut down in Kazakhstan amid unrest

The Kazakhstan case is similar to other state-imposed shutdowns that also happen all too frequently, generally used to deal with situations of unrest, elections or even exams. There are similarities with the Sudan 25-day shutdown that we reported at the end of 2021, the Sudanese prime minister resigned this week in the aftermath of those shutdowns, but it’s very different from the Internet outage in The Gambia that we reported today.

You can keep an eye on Cloudflare Radar to monitor how we see Internet traffic globally and in every country.

How The Gambia lost access to the Internet for more than 8 hours

Post Syndicated from David Belson original https://blog.cloudflare.com/the-gambia-without-internet/

How The Gambia lost access to the Internet for more than 8 hours

How The Gambia lost access to the Internet for more than 8 hours

Internet outages are more common than most people think, and may be caused by misconfigurations, power outages, extreme weather, or infrastructure damage. Note that such outages are distinct from state-imposed shutdowns that also happen all too frequently, generally used to deal with situations of unrest, elections or even exams.

On the morning of January 4, 2022, citizens of The Gambia woke up to a country-wide Internet outage. Gamtel (the main state-owned telecommunications company of the West Africa country), announced that it happened due to “technical issues on the backup links” — we elaborate more on this below.

Cloudflare Radar shows that the outage had a significant impact on Internet traffic in the country and started after 01:00 UTC (which is the same local time), lasting until ~09:45 — a disruption of over 8 hours.

How The Gambia lost access to the Internet for more than 8 hours

Looking at  BGP (Border Gateway Protocol) updates from Gambian ASNs around the time of the outage, we see a clear spike at 01:10 UTC. These update messages are BGP signaling that the Gambian ASNs are no longer routable.

How The Gambia lost access to the Internet for more than 8 hours

It is important to know that BGP is a mechanism to exchange routing information between autonomous systems (networks) on the Internet. The routers that make the Internet work have huge, constantly updated lists of the possible routes that can be used to deliver every network packet to their final destinations. Without BGP, the Internet routers wouldn’t know what to do, and the Internet wouldn’t work. As we saw in our blog post in 2021 about how Facebook disappeared from the Internet, the Internet is literally a network of networks, and it’s bound together by BGP.

The Gambia’s Internet access is solely dependent on a single provider, Gamtel. Because The Gambia’s international Internet connectivity via the ACE submarine cable was unavailable, it was reliant on the “backup links” referenced above – terrestrial connectivity via Senegal and the provider Sonatel. This is visible in BGP data. If we look at the ASNs that are allocated to networks in The Gambia (AS25250, AS37309, AS37503, AS37552, AS37524, AS37323, AS328488, AS328140), and put those into a regular expression on BGP routing tools like route-views as so:

route-views>show ip bgp regexp .*_(25250|37309|37503|37552|37524|37323|328488|328140)

We are able to see all the possible upstream ASN paths from these networks to the rest of the Internet.

Looking at the “Path” results, we see that AS8346 (Sonatel) and AS25250 (Gamtel) are in the path for all the Gambian networks.

How The Gambia lost access to the Internet for more than 8 hours

Visualized, you can see the dependency on this network path for The Gambia’s Internet access.

How The Gambia lost access to the Internet for more than 8 hours

No interruptions were seen in Sonatel (AS8346), so this indicates that the single network path between Sonatel and Gamtel (AS25250) is a critical point for connectivity. A failure in either of these networks could result in The Gambia going offline again.

Yesterday’s outage in The Gambia outage illustrates something we frequently reference here in the blog: the Internet is literally a network of networks. A significant amount of  Internet traffic is carried by a complex network of undersea fiber-optic cables that connect countries and continents — all the cable systems used have landing points in two or more countries. So a problem in one country can easily affect others.

Going back to The Gambia, Gamtel explained in a January 5, 2022, press release that there was “a primary link failure at ACE” — the cable system that serves 24 countries, from Europe to Africa. “The ACE cable repair is expected to be completed in mid-January, 2022,” explained the company.

How The Gambia lost access to the Internet for more than 8 hours
The full ACE (Africa Coast to Europe) submarine cable system. From NSRC

The “backup failure” here was “due to a faulty card at Toubakota, in Senegal”. That problem affects “both the Karang and Seleti links [points of cable connections from Senegal to The Gambia] as both North and South links converges there”. “Thus, the reason for the complete isolation on the Sonatel link”, concludes Gamtel.

Recognizing the critical importance of reliable Internet connectivity, The Gambia Public Utilities Regulatory Authority also issued a statement noting “The Authority, operators, MOICI, and the Government are exploring other options of making sure that the Gambia has a second fibre cable backup considering the impact that these failures are having on our national security, economy, and social activities.”

Burkina Faso Internet shutdown

Post Syndicated from João Tomé original https://blog.cloudflare.com/burkina-faso-internet-shutdown/

Burkina Faso Internet shutdown

Burkina Faso Internet shutdown

A few days after Sudan restored access to the Internet, people living in Burkina Faso are facing an Internet shutdown. On Saturday, Cloudflare Radar shows that after 22:00 UTC (the same local time) Internet traffic went down significantly, something that has happened in the context of social tensions in the country that started on November 14, 2021, and after this Saturday’s shooting of protesters that tried to block a French military convoy.

Burkina Faso Internet shutdown

It is clear when we look at the last 30 days, that Sunday and today, Monday, November 22, are days almost without Internet traffic in Burkina Faso.

Burkina Faso Internet shutdown

All the Internet Service Providers (ISP) of the country were significantly affected by what we could see in our data. That is evident when we look at HTTP traffic by ASN (Autonomous System Number). Orange, FasoNet and Telecel are the three most used ISPs in the country and this chart clearly shows how they were impacted.

Burkina Faso Internet shutdown

Mobile traffic affected

Burkina Faso is a mobile-first country because mobile is the main way of accessing the Internet — in the last 30 days the mobile traffic percentage represented 77% of the total Internet traffic in the country.

We can also see in Cloudflare Radar that desktop traffic percentage went up after Saturday night (the dark blue line in the chart), something that indicates that mobile networks were the main focus of the shutdown.

Burkina Faso Internet shutdown

Looking at the number of requests we get a better ‘picture’ of the situation and how the desktop traffic percentage started to take over compared to mobile traffic in the last few days.

Burkina Faso Internet shutdown

In the case of Sudan, the Internet shutdown went on for 25 days. You can keep an eye on Cloudflare Radar to monitor how the Burkina Faso situation evolves, but also you can see the Internet traffic globally and in every country.

Sudan was cut off from the Internet for 25 days

Post Syndicated from João Tomé original https://blog.cloudflare.com/sudan-internet-back-25-days/

Sudan was cut off from the Internet for 25 days

Sudan was cut off from the Internet for 25 days

Internet traffic started to come back in Sudan (with limitations) on Thursday, November 18, 2021. This happened after 25 days of an almost complete shutdown that affected the whole country. It’s a simple line going up on a chart for us, but for a country that also meant that Internet access was (at least in part) back on with all of what comes with it for businesses, communities, families and society as a whole.

You can see that trend on Cloudflare Radar, in particular after 13:00 UTC (15:00 local time). After that Internet traffic went up like we haven’t seen at all in the previous three weeks.

Sudan was cut off from the Internet for 25 days
Sudan was cut off from the Internet for 25 days

Internet access was mostly cut off on October 25, 2021, after a political turmoil in the country. A Sudanese court previously ordered the restoration of Internet access on November 9, but until last Thursday, November 18, there were no signs of services returning to normal. The biggest Internet access shutdown in recent history in the country was back in 2019 — for a full 36 days.

Looking back at the last 30 days Cloudflare Radar shows very distinctively a big difference from what was previously normal in the country.

Sudan was cut off from the Internet for 25 days

On Wednesday, November 17, (around 11:00 UTC) we saw a further drop in traffic getting Internet traffic in the country close to zero.

Sudan was cut off from the Internet for 25 days

Now our data shows that the Internet in Sudan picked up firstly thanks to two ISPs, Mobitel and MTN. One of the largest in the country, Sudatel (purple line) for a few hours was also still mostly down, but it came back later in the evening (~18:00 UTC).

Sudan was cut off from the Internet for 25 days

In terms of social media, our data also shows that especially Facebook traffic went up at the same time Internet access was beginning to pick up but went down a few hours later. According to local reports, there could be restrictions to social media on mobile networks in the country.

Sudan was cut off from the Internet for 25 days

Mobile traffic saw a big increase, especially after 14:00 UTC. That is normal behaviour in a country where mobile traffic is king (back in October we showed in our blog post about mobile traffic how Sudan was one of the countries in the world with a large percentage of mobile traffic — 83%).

Sudan was cut off from the Internet for 25 days

Internet shutdowns are not that rare

We’ve said it before here in our blog, but it is always good to emphasize: Internet disruptions, including shutdowns and social media restrictions, are common occurrences in some countries and Sudan is one where this happens more frequently than most countries according to Human Rights Watch.

In our June 22, 2021, blog, we talked about Sudan when the country decided to shut down the Internet to prevent cheating in exams, but there were situations in the past more similar to this days-long shutdown — something that usually happens when there’s political unrest.

The country’s longest recorded network disruption was back in 2018, when Sudanese authorities cut off access to social media (and messaging apps like WhatsApp) for 68 consecutive days from December 21, 2018, to February 26, 2019. After that, there was a full mobile Internet shutdown reported from June 3 to July 9, 2019, that lasted 36 days.

This time, in 2021, it was 25 days when the Internet access was reduced to just a trickle of traffic getting through.

You can keep an eye on Cloudflare Radar to monitor how we see the Internet traffic globally and in every country.

Sudan: seven days without Internet access (and counting)

Post Syndicated from João Tomé original https://blog.cloudflare.com/sudan-seven-days-without-internet-access-and-counting/

Sudan: seven days without Internet access (and counting)

Sudan: seven days without Internet access (and counting)

It’s not every day that there is no Internet access in an entire country. In the case of Sudan, it has been five days without Internet after political turmoil that started last Monday, October 25, 2021 (as we described).

The outage continues with almost a flat line and just a trickle of Internet traffic from Sudan. Cloudflare Radar shows that the Internet in Sudan is still almost completely cut off.

Sudan: seven days without Internet access (and counting)

There was a blip of traffic on Tuesday at ~14:00 UTC, for about one hour, but it flattened out again, and it continues like that — anyone can track the evolution on the Sudan page of Cloudflare Radar.

Sudan: seven days without Internet access (and counting)

Internet shutdowns are not that rare

Internet disruptions, including shutdowns and social media restrictions, are common occurrences in some countries and Sudan is one where this happens more frequently than most countries according to Human Rights Watch. In our June blog, we talked about Sudan when the country decided to shut down the Internet to prevent cheating in exams, but there were situations in the past more similar to this days-long shutdown — something that usually happens when there’s political unrest.

The country’s longest recorded network disruption was back in 2018, when Sudanese authorities cut off access to social media (and messaging apps like WhatsApp) for 68 consecutive days from December 21, 2018 to February 26, 2019. There was a full mobile Internet shutdown reported from June 3 to July 9, 2019 that lasted 36 days.

You can keep an eye on Cloudflare Radar to monitor how we see the Internet traffic globally and in every country.

Sudan woke up without Internet

Post Syndicated from Celso Martinho original https://blog.cloudflare.com/sudan-woke-up-without-internet/

Sudan woke up without Internet

Sudan woke up without Internet

Today, October 25, following political turmoil, Sudan woke up without Internet access.

In our June blog, we talked about Sudan when the country decided to shut down the Internet to prevent cheating in exams.

Now, the disruption seems to be for other reasons. AP is reporting that “military forces … detained at least five senior Sudanese government figures.”. This afternoon (UTC) several media outlets confirmed that Sudan’s military dissolved the transitional government in a coup that shut down mobile phone networks and Internet access.

Cloudflare Radar allows anyone to track Internet traffic patterns around the world. The dedicated page for Sudan clearly shows that this Monday, when the country was waking up, the Internet traffic went down and continued that trend through the afternoon (16:00 local time, 14:00 UTC).

Sudan woke up without Internet

We dug in a little more on the HTTP traffic data. It usually starts increasing after 06:00 local time (04:00 UTC). But this Monday morning, traffic was flat, and the trend continued in the afternoon (there were no signs of the Internet coming back at 18:00 local time).

Sudan woke up without Internet

When comparing today with the last seven days’ pattern, we see that today’s drop is abrupt and unusual.

Sudan woke up without Internet

We can see the same pattern when looking at HTTP traffic by ASN (Autonomous Systems Number). The shutdown affects all the major ISPs from Sudan.

Sudan woke up without Internet

Two weeks ago, we compared mobile traffic worldwide using Cloudflare Radar, and Sudan was one of the most mobile-friendly countries on the planet, with 83% of Internet traffic coming from mobile devices. Today, both mobile and desktop traffic was disrupted.

Sudan woke up without Internet

Using Cloudflare Radar, we can also see a change in Layer 3&4 DDoS attacks because of the lack of data.

Sudan woke up without Internet

You can keep an eye on Cloudflare Radar to monitor how we see the Internet traffic globally and in every country.