Tag Archives: AWS Support

Your MySQL 5.7 and PostgreSQL 11 databases will be automatically enrolled into Amazon RDS Extended Support

Post Syndicated from Channy Yun original https://aws.amazon.com/blogs/aws/your-mysql-5-7-and-postgresql-11-databases-will-be-automatically-enrolled-into-amazon-rds-extended-support/

Today, we are announcing that your MySQL 5.7 and PostgreSQL 11 database instances running on Amazon Aurora and Amazon Relational Database Service (Amazon RDS) will be automatically enrolled into Amazon RDS Extended Support starting on February 29, 2024.

This will help avoid unplanned downtime and compatibility issues that can arise with automatically upgrading to a new major version. This provides you with more control over when you want to upgrade the major version of your database.

This automatic enrollment may mean that you will experience higher charges when RDS Extended Support begins. You can avoid these charges by upgrading your database to a newer DB version before the start of RDS Extended Support.

What is Amazon RDS Extended Support?
In September 2023, we announced Amazon RDS Extended Support, which allows you to continue running your database on a major engine version past its RDS end of standard support date on Amazon Aurora or Amazon RDS at an additional cost.

Until community end of life (EoL), the MySQL and PostgreSQL open source communities manage common vulnerabilities and exposures (CVE) identification, patch generation, and bug fixes for the respective engines. The communities release a new minor version every quarter containing these security patches and bug fixes until the database major version reaches community end of life. After the community end of life date, CVE patches or bug fixes are no longer available and the community considers those engines unsupported. For example, MySQL 5.7 and PostgreSQL 11 are no longer supported by the communities as of October and November 2023 respectively. We are grateful to the communities for their continued support of these major versions and a transparent process and timeline for transitioning to the newest major version.

With RDS Extended Support, Amazon Aurora and RDS takes on engineering the critical CVE patches and bug fixes for up to three years beyond a major version’s community EoL. For those 3 years, Amazon Aurora and RDS will work to identify CVEs and bugs in the engine, generate patches and release them to you as quickly as possible. Under RDS Extended Support, we will continue to offer support, such that the open source community’s end of support for an engine’s major version does not leave your applications exposed to critical security vulnerabilities or unresolved bugs.

You might wonder why we are charging for RDS Extended Support rather than providing it as part of the RDS service. It’s because the engineering work for maintaining security and functionality of community EoL engines requires AWS to invest developer resources for critical CVE patches and bug fixes. This is why RDS Extended Support is only charging customers who need the additional flexibility to stay on a version past community EoL.

RDS Extended Support may be useful to help you meet your business requirements for your applications if you have particular dependencies on a specific MySQL or PostgreSQL major version, such as compatibility with certain plugins or custom features. If you are currently running on-premises database servers or self-managed Amazon Elastic Compute Cloud (Amazon EC2) instances, you can migrate to Amazon Aurora MySQL-Compatible Edition, Amazon Aurora PostgreSQL-Compatible Edition, Amazon RDS for MySQL, Amazon RDS for PostgreSQL beyond the community EoL date, and continue to use these versions these versions with RDS Extended Support while benefiting from a managed service. If you need to migrate many databases, you can also utilize RDS Extended Support to split your migration into phases, ensuring a smooth transition without overwhelming IT resources.

In 2024, RDS Extended Support will be available for RDS for MySQL major versions 5.7 and higher, RDS for PostgreSQL major versions 11 and higher, Aurora MySQL-compatible version 2 and higher, and Aurora PostgreSQL-compatible version 11 and higher. For a list of all future supported versions, see Supported MySQL major versions on Amazon RDS and Amazon Aurora major versions in the AWS documentation.

Community major version RDS/Aurora version Community end of life date End of RDS standard support date Start of RDS Extended Support pricing End of RDS Extended Support
MySQL 5.7 RDS for MySQL 5.7 October 2023 February 29, 2024 March 1, 2024 February 28, 2027
Aurora MySQL 2 October 31, 2024 December 1, 2024
PostgreSQL 11 RDS for PostgreSQL 11 November 2023 March 31, 2024 April 1, 2024 March 31, 2027
Aurora PostgreSQL 11 February 29, 2024

RDS Extended Support is priced per vCPU per hour. Learn more about pricing details and timelines for RDS Extended Support at Amazon Aurora pricing, RDS for MySQL pricing, and RDS for PostgreSQL pricing. For more information, see the blog posts about Amazon RDS Extended Support for MySQL and PostgreSQL databases in the AWS Database Blog.

Why are we automatically enrolling all databases to Amazon RDS Extended Support?
We had originally informed you that RDS Extended Support would provide the opt-in APIs and console features in December 2023. In that announcement, we said that if you decided not to opt your database in to RDS Extended Support, it would automatically upgrade to a newer engine version starting on March 1, 2024. For example, you would be upgraded from Aurora MySQL 2 or RDS for MySQL 5.7 to Aurora MySQL 3 or RDS for MySQL 8.0 and from Aurora PostgreSQL 11 or RDS for PostgreSQL 11 to Aurora PostgreSQL 15 and RDS for PostgreSQL 15, respectively.

However, we heard lots of feedback from customers that these automatic upgrades may cause their applications to experience breaking changes and other unpredictable behavior between major versions of community DB engines. For example, an unplanned major version upgrade could introduce compatibility issues or downtime if applications are not ready for MySQL 8.0 or PostgreSQL 15.

Automatic enrollment in RDS Extended Support gives you additional time and more control to organize, plan, and test your database upgrades on your own timeline, providing you flexibility on when to transition to new major versions while continuing to receive critical security and bug fixes from AWS.

If you’re worried about increased costs due to automatic enrollment in RDS Extended Support, you can avoid RDS Extended Support and associated charges by upgrading before the end of RDS standard support.

How to upgrade your database to avoid RDS Extended Support charges
Although RDS Extended Support helps you schedule your upgrade on your own timeline, sticking with older versions indefinitely means missing out on the best price-performance for your database workload and incurring additional costs from RDS Extended Support.

MySQL 8.0 on Aurora MySQL, also known as Aurora MySQL 3, unlocks support for popular Aurora features, such as Global Database, Amazon RDS Proxy, Performance Insights, Parallel Query, and Serverless v2 deployments. Upgrading to RDS for MySQL 8.0 provides features including up to three times higher performance versus MySQL 5.7, such as Multi-AZ cluster deployments, Optimized Reads, Optimized Writes, and support for AWS Graviton2 and Graviton3-based instances.

PostgreSQL 15 on Aurora PostgreSQL supports the Aurora I/O Optimized configuration, Aurora Serverless v2, Babelfish for Aurora PostgreSQL, pgvector extension, Trusted Language Extensions for PostgreSQL (TLE), and AWS Graviton3-based instances as well as community enhancements. Upgrading to RDS for PostgreSQL 15 provides features such as Multi-AZ DB cluster deployments, RDS Optimized Reads, HypoPG extension, pgvector extension, TLEs for PostgreSQL, and AWS Graviton3-based instances.

Major version upgrades may make database changes that are not backward-compatible with existing applications. You should manually modify your database instance to upgrade to the major version. It is strongly recommended that you thoroughly test any major version upgrade on non-production instances before applying it to production to ensure compatibility with your applications. For more information about an in-place upgrade from MySQL 5.7 to 8.0, see the incompatibilities between the two versions, Aurora MySQL in-place major version upgrade, and RDS for MySQL upgrades in the AWS documentation. For the in-place upgrade from PostgreSQL 11 to 15, you can use the pg_upgrade method.

To minimize downtime during upgrades, we recommend using Fully Managed Blue/Green Deployments in Amazon Aurora and Amazon RDS. With just a few steps, you can use Amazon RDS Blue/Green Deployments to create a separate, synchronized, fully managed staging environment that mirrors the production environment. This involves launching a parallel green environment with upper version replicas of your production databases lower version. After validating the green environment, you can shift traffic over to it. Then, the blue environment can be decommissioned. To learn more, see Blue/Green Deployments for Aurora MySQL and Aurora PostgreSQL or Blue/Green Deployments for RDS for MySQL and RDS for PostgreSQL in the AWS documentation. In most cases, Blue/Green Deployments are the best option to reduce downtime, except for limited cases in Amazon Aurora or Amazon RDS.

For more information on performing a major version upgrade in each DB engine, see the following guides in the AWS documentation.

Now available
Amazon RDS Extended Support is now available for all customers running Amazon Aurora and Amazon RDS instances using MySQL 5.7, PostgreSQL 11, and higher major versions in AWS Regions, including the AWS GovCloud (US) Regions beyond the end of the standard support date in 2024. You don’t need to opt in to RDS Extended Support, and you get the flexibility to upgrade your databases and continued support for up to 3 years.

Learn more about RDS Extended Support in the Amazon Aurora User Guide and the Amazon RDS User Guide. For pricing details and timelines for RDS Extended Support, see Amazon Aurora pricing, RDS for MySQL pricing, and RDS for PostgreSQL pricing.

Please send feedback to AWS re:Post for Amazon RDS and Amazon Aurora or through your usual AWS Support contacts.

Channy

Announcing new diagnostic tools for AWS Partner-Led Support (PLS) participants

Post Syndicated from Jeff Barr original https://aws.amazon.com/blogs/aws/announcing-new-diagnostic-tools-for-aws-partner-led-support-pls-participants/

We have added a set of diagnostic tools that will give participants in the AWS Partner-Led Support program access to diagnostic tools that will empower them to do an even better job of supporting their customers.

Intro to AWS Partner-Led Support
This AWS Partner Network (APN) program enables AWS Partners to act as the customer’s sole point of contact for technical support. Customers contact their support partner for technical assistance instead of directly contacting AWS. In many cases the partner can resolve the issue directly. If the partner cannot do this, they get guidance from AWS via their AWS Support plan.

Diagnostic tools
These are the same tools that AWS Support Engineers use to assist AWS customers.

When a customer contacts their partner for support, the partner will federate into the customer’s AWS account. Then they will use the new diagnostic tools to access the customer metadata that will help them to identify and diagnose the issue.

The tools are enabled by a set of IAM roles set up by the customer. The tools can access and organize metadata and CloudWatch metrics, but they cannot access customer data and they cannot make any changes to any of the customer’s AWS resources. Here is a small sample of the types of information that partners will be able to access:

  • EC2 Capacity Reservations
  • Lambda Functions List
  • GuardDuty Findings
  • Load Balancer Responses
  • RDS and Redshift Clusters

Each tool operates on a list of regions selected when the tool is run, all invocations of each tool are logged and are easily accessible for review, and the output from each invocation can be directed to one of several different regions.

The tools can be invoked from the AWS Management Console, with API access available in order to support in-house tools, automation, and integration.

Learn more

The service is available today for partners that have joined the Partner-Led Support program. For more information, see the AWS Partner Led Support page.

If you are a current AWS Partner and would like to learn more about this program with an eye toward qualifying and participating, please visit AWS Partner Central.

Learn more about AWS Diagnostic Tools here.

Jeff;

Choose Korean in AWS Support as Your Preferred Language

Post Syndicated from Channy Yun original https://aws.amazon.com/blogs/aws/choose-korean-in-aws-support-as-your-preferred-language/

Today, we are announcing the general availability of AWS Support in Korean as your preferred language, in addition to English, Japanese, and Chinese.

As the number of customers speaking Korean grows, AWS Support is invested in providing the best support experience possible. You can now communicate with AWS Support engineers and agents in Korean when you create a support case at the AWS Support Center.

Now all customers can receive account and billing support in Korean by email, phone, and live chat at no additional cost during the supported hours. Per your Support plan, customers subscribed to Enterprise, Enterprise On-Ramp, or Business Support plans can receive personalized technical support 24 hours a day and 7 days a week in Korean. Customers subscribed to the Developer Support plan can receive technical support during business hours generally defined as 9:00 AM to 6:00 PM in the customer country as set in My Account console, excluding holidays and weekends. These times may vary in countries with multiple time zones.

We also added the localized user interface of the AWS Support Center in Korean, in addition to Japanese and Chinese. AWS Support Center will be displayed in the language you select from the dropdown of available languages in Unified Settings of your AWS Account.

Here is a new AWS Support Center page in Korean:

You can also access customer service, AWS documentation, technical papers, and support forums in Korean.

Getting Started with Your Supported Language in AWS Support
To get started with AWS Support in your supported language, create a Support case in AWS Support Center. In the final step in creating a Support case, you can choose a supported language, such as English, Chinese (中文), Korean (한국어), or Japanese (日本語) as your Preferred contact language.

When you choose Korean, the customized contact options will be shown by your support plan.

For example, in the case of Basic Support plan customers, you can choose Web to get support via email, Phone, or Live Chat when available. AWS customers with account and billing inquiries can receive support in Korean from our customer service representatives with proficiency in Korean at no additional cost during business hours defined as 09:00 AM to 06:00 PM Korean Standard Time (GMT+9), excluding holidays and weekends.

If you get technical support per your Support plan, you may choose Web, Phone, or Live Chat depending on your Support plan to get in touch with support staff with proficiency in Korean, in addition to English, Japanese, and Chinese.

Here is a screen in Korean to get technical support in the Enterprise Support plan:

When you create a support case in your preferred language, the case will be routed to support staff with proficiency in the language indicated in your preferred language selection. To learn more, see Getting started with AWS Support in the AWS documentation.

Now Available
AWS Support in Korean is now available today, in addition to English, Japanese, and Chinese. Give it a try, learn more about AWS Support, and send feedback to your usual AWS Support contacts.

Channy

This article was translated into Korean (한국어) in the AWS Korea Blog.

New – AWS Support App in Slack to Manage Support Cases

Post Syndicated from Channy Yun original https://aws.amazon.com/blogs/aws/new-aws-support-app-in-slack-to-manage-support-cases/

ChatOps speeds up software development and operations by enabling DevOps teams to use chat clients and chatbots to communicate and run tasks. DevOps engineers have increasingly moved their monitoring, system management, continuous integration (CI), and continuous delivery (CD) workflows to chat applications in order to streamline activities in a single place and enable better collaboration within organizations.

For example, AWS Chatbot enables ChatOps for AWS to monitor and respond to operational events. AWS Chatbot processes AWS service notifications from Amazon Simple Notification Service (Amazon SNS) and forwards them to your Slack channel or Amazon Chime chat rooms so teams can analyze and act on them immediately, regardless of location. However, AWS Support customers had to switch applications from Slack to the AWS Support Center console to access and engage with AWS Support, moving them away from critical operation channels where essential group communications take place.

Today we are announcing the new AWS Support App, which enables you to directly manage your technical, billing, and account support cases, increase service quotas in Slack, and initiate a live chat with AWS Support engineers in Slack channels. You can then search for, respond to, and participate in group chats with AWS Support engineers to resolve support cases from your Slack channels.

With the AWS Support App in Slack, you can integrate AWS Support into your team workflows to improve collaboration. When creating, updating, or monitoring a support case status, your team members keep up to date in real time. They can also easily search previous cases to find recommendations and solutions and instantly share those details with all team members without having to switch applications.

Configuring the AWS Support App in Slack
The AWS Support App in Slack is now available to all customers with Business, Enterprise On-ramp, or Enterprise Support at no additional charge. If you have a Basic or Developer plan, you can upgrade your support plan.

For connecting your Slack workspace and channel for your organization, you should have access to add apps to your Slack workspace and an AWS Identity and Access Management (IAM) user or role with the required permissions. To learn more, see examples of IAM policies to manage access.

To get started with the AWS Support App in Slack, visit the AWS Support Center console and choose Authorize workspace.

When prompted to give permissions to access your Slack workspace, you can select your workspace to connect and choose Allow.

Now you can see your workspace on the Slack configuration page. To add more workspaces, choose Add workspace and repeat this step. You can add up to five workspaces to your account.

After you authorize your Slack workspace, you can add your Slack channels by choosing Add channel. You can add up to 20 channels for a single account. A single Slack channel can have up to 100 AWS accounts.

Choose the workspace name that you previously authorized, the Slack channel ID included in the channel link and the value that looks like C01234A5BCD where you invited the AWS Support App by /invite @awssupport command, the IAM role that you created for the AWS Support App.

You can also set notifications for how to get notified about cases and choose at least one of the options in New and reopened cases, Case correspondences, or Resolved cases for notification types. If you select High-severity cases, you can get notified for only cases that affect a production system or higher by the severity levels.

After adding a new channel, you can now open the Slack channel and manage support cases and live chats with AWS Support engineers.

Managing Support Cases in the Slack Channel
After you add your Slack workspace and channel, you can create, search, resolve, and reopen your support case in your Slack channel.

In your Slack channel, when you enter /awssupport create-case command, you can create a support case to specify the subject, description, issue type, service, category, severity, and contact method — either email and Slack notifications or live chat in Slack.

If you choose Live chat in Slack, you can enter the names of other members. AWS Support App will create a new chat channel for the created support case and will automatically add you, the members that you specified, and AWS Support engineers.

After reviewing the information you provided, you can create a support case. You can also choose Share to channel to share the search results with the channel.

In your Slack channel, when you enter the /awssupport search-case command, you can search support cases for a specific AWS account, data range, and case status, such as open or resolved.

You can choose See details to see more information about a case. When you see details for a support case, you can resolve or reopen specific support cases directly.

Initiating Live Chat Sessions with AWS Support Engineers
If you chose the live chat option when you created your case, the AWS Support App creates a chat channel for you and an AWS Support engineer. You can use this chat channel to communicate with a support engineer and any others that you invited to the live chat.

To join a live chat session with AWS Support, navigate to the channel name that the AWS Support App created for you. The live channel name contains your support case ID, such as awscase-1234567890. Anyone who joins your live chat channel can view details about this specific support case. We strongly recommend that you only add users that require access to your support cases.

When a support engineer joins the channel, you can chat with a support engineer about your support case and upload any file attachments to the channel. The AWS Support App automatically saves your files and chat log to your case correspondence.

To stop chatting with the support agent, choose End chat or enter the /awssupport endchat command. The support agent will leave the channel and the AWS Support App will stop recording the live chat. You can find the chat history attached to the case correspondence for this support case. If the issue has been resolved, you can choose Resolve case from the pinned message to show the case details in the chat channel or enter the /awssupport resolve command.

When you manage support cases or join live chats for your account in the Slack channel, you can view the case correspondences to determine whether the case has been updated in the Slack channel. You can also audit the Support API calls the application made on behalf of users via logs in AWS CloudTrail. To learn more, see Logging AWS Support API calls using AWS CloudTrail.

Requesting Service Quota Increases
In your Slack channel, when you enter the /awssupport service-quota-increase command, you can request to increase the service quota for a specific AWS account, AWS Region, service name, quota name, and requested value for the quota increase.

Now Available
The AWS Support App in Slack is now available to all customers with Business, Enterprise On-ramp, or Enterprise Support at no additional charge. If you have a Basic or Developer plan, you can upgrade your support plan. To learn more, see Manage support cases with the AWS Support App or contact your usual AWS Support contacts.

Channy

AWS Week in Review – August 8, 2022

Post Syndicated from Steve Roberts original https://aws.amazon.com/blogs/aws/aws-week-in-review-august-8-2022/

As an ex-.NET developer, and now Developer Advocate for .NET at AWS, I’m excited to bring you this week’s Week in Review post, for reasons that will quickly become apparent! There are several updates, customer stories, and events I want to bring to your attention, so let’s dive straight in!

Last Week’s launches
.NET developers, here are two new updates to be aware of—and be sure to check out the events section below for another big announcement:

Tiered pricing for AWS Lambda will interest customers running large workloads on Lambda. The tiers, based on compute duration (measured in GB-seconds), help you save on monthly costs—automatically. Find out more about the new tiers, and see some worked examples showing just how they can help reduce costs, in this AWS Compute Blog post by Heeki Park, a Principal Solutions Architect for Serverless.

Amazon Relational Database Service (RDS) released updates for several popular database engines:

  • RDS for Oracle now supports the April 2022 patch.
  • RDS for PostgreSQL now supports new minor versions. Besides the version upgrades, there are also updates for the PostgreSQL extensions pglogical, pg_hint_plan, and hll.
  • RDS for MySQL can now enforce SSL/TLS for client connections to your databases to help enhance transport layer security. You can enforce SSL/TLS by simply enabling the require_secure_transport parameter (disabled by default) via the Amazon RDS Management console, the AWS Command Line Interface (AWS CLI), AWS Tools for PowerShell, or using the API. When you enable this parameter, clients will only be able to connect if an encrypted connection can be established.

Amazon Elastic Compute Cloud (Amazon EC2) expanded availability of the latest generation storage-optimized Is4gen and Im4gn instances to the Asia Pacific (Sydney), Canada (Central), Europe (Frankfurt), and Europe (London) Regions. Built on the AWS Nitro System and powered by AWS Graviton2 processors, these instance types feature up to 30 TB of storage using the new custom-designed AWS Nitro System SSDs. They’re ideal for maximizing the storage performance of I/O intensive workloads that continuously read and write from the SSDs in a sustained manner, for example SQL/NoSQL databases, search engines, distributed file systems, and data analytics.

Lastly, there’s a new URL from AWS Support API to use when you need to access the AWS Support Center console. I recommend bookmarking the new URL, https://support.console.aws.amazon.com/, which the team built using the latest architectural standards for high availability and Region redundancy to ensure you’re always able to contact AWS Support via the console.

For a full list of AWS announcements, be sure to keep an eye on the What’s New at AWS page.

Other AWS News
Here’s some other news items and customer stories that you may find interesting:

AWS Open Source News and Updates – Catch up on all the latest open-source projects, tools, and demos from the AWS community in installment #123 of the weekly open source newsletter.

In one recent AWS on Air livestream segment from AWS re:MARS, discussing the increasing scale of machine learning (ML) models, our guests mentioned billion-parameter ML models which quite intrigued me. As an ex-developer, my mental model of parameters is a handful of values, if that, supplied to methods or functions—not billions. Of course, I’ve since learned they’re not the same thing! As I continue my own ML learning journey I was particularly interested in reading this Amazon Science blog on 20B-parameter Alexa Teacher Models (AlexaTM). These large-scale multilingual language models can learn new concepts and transfer knowledge from one language or task to another with minimal human input, given only a few examples of a task in a new language.

When developing games intended to run fully in the cloud, what benefits might there be in going fully cloud-native and moving the entire process into the cloud? Find out in this customer story from Return Entertainment, who did just that to build a cloud-native gaming infrastructure in a few months, reducing time and cost with AWS services.

Upcoming events
Check your calendar and sign up for these online and in-person AWS events:

AWS Storage Day: On August 10, tune into this virtual event on twitch.tv/aws, 9:00 AM–4.30 PM PT, where we’ll be diving into building data resiliency into your organization, and how to put data to work to gain insights and realize its potential, while also optimizing your storage costs. Register for the event here.

AWS SummitAWS Global Summits: These free events bring the cloud computing community together to connect, collaborate, and learn about AWS. Registration is open for the following AWS Summits in August:

AWS .NET Enterprise Developer Days 2022 – North America: Registration for this free, 2-day, in-person event and follow-up 2-day virtual event opened this past week. The in-person event runs September 7–8, at the Palmer Events Center in Austin, Texas. The virtual event runs September 13–14. AWS .NET Enterprise Developer Days (.NET EDD) runs as a mini-conference within the DeveloperWeek Cloud conference (also in-person and virtual). Anyone registering for .NET EDD is eligible for a free pass to DeveloperWeek Cloud, and vice versa! I’m super excited to be helping organize this third .NET event from AWS, our first that has an in-person version. If you’re a .NET developer working with AWS, I encourage you to check it out!

That’s all for this week. Be sure to check back next Monday for another Week in Review roundup!

— Steve
This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS!

AWS Week in Review – July 4, 2022

Post Syndicated from Marcia Villalba original https://aws.amazon.com/blogs/aws/aws-week-in-review-july-04-2022/

This post is part of our Week in Review series. Check back each week for a quick roundup of interesting news and announcements from AWS!

Summer has arrived in Finland, and these last few days have been hotter than in the Canary Islands! Today in the US it is Independence Day. I hope that if you are celebrating, you’re having a great time. This week I’m very excited about some developer experience and artificial intelligence launches.

Last Week’s Launches
Here are some launches that got my attention during the previous week:

AWS SAM Accelerate is now generally available – SAM Accelerate is a new capability of the AWS Serverless Application Model CLI, which makes it easier for serverless developers to test code changes against the cloud. You can do a hot swap of code directly in the cloud when making a change in your local development environment. This allows you to develop applications faster. Learn more about this launch in the What’s New post.

Amplify UI for React is generally available – Amplify UI is an open-source UI library that helps developers build cloud-native applications. Amplify UI for React comes with over 35 components that you can use, an authentication component that allows you to connect to your backend with no extra configuration, theming for your components. You can also build your UI using Figma. Check the Amplify UI for React site to learn more about all the capabilities offered.

Amazon Connect has new announcements – First, Amazon Connect added support to personalize the flows of the customer experience using Amazon Lex sentiment analysis. It also added support to branch out the flows depending on Amazon Lex confidence scores. Lastly, it added confidence scores to Amazon Connect Customer Profiles to help companies merge duplicate customer records.

Amazon QuickSight – QuickSight authors can now learn and experience Q before signing up. Authors can choose from six different sample topics and explore different visualizations. In addition, QuickSight now supports Level Aware Calculations (LAC) and rolling date functionality. These two new features bring flexibility and simplification to customers to build advanced calculation and dashboards.

Amazon SageMaker – RStudio on SageMaker now allows you to bring your own development environment in a custom image. RStudio on SageMaker is a fully managed RStudio Workbench in the cloud. In addition, SageMaker added four new tabular data modeling algorithms: LightGBM, CatBoost, AutoGluon-Tabular, and TabTransformer to the existing set of built-in algorithms, pre-trained models and pre-built solution templates it provides.

For a full list of AWS announcements, be sure to keep an eye on the What’s New at AWS page.

Other AWS News
Some other updates and news that you may have missed:

AWS Support announced an improved experience when creating a case – There is a new interface for creating support cases in the AWS Support Center console. Now you can create a case with a simplified three-step process that guides you through the flow. Learn more about this new process in the What’s new post.

New AWS Step Functions workflows collection on Serverless Land – The Step Functions workflows collection is a new experience that makes it easier to discover, deploy, and share AWS Step Functions workflows. In this collection, you can find opinionated templates that implement the best practices to build using Step Functions. Learn more about this new collection in Ben’s blog post.

Podcast Charlas Técnicas de AWS – If you understand Spanish, this podcast is for you. Podcast Charlas Técnicas is one of the official AWS Podcasts in Spanish, which shares a new episode ever other week. The podcast is meant for builders, and it shares stories about how customers implement and learn AWS, how to architect applications, and how to use new services. You can listen to all the episodes directly from your favorite podcast app or from the AWS Podcasts en español website.

AWS open-source news and updates – A newsletter curated by my colleague Ricardo brings you the latest open-source projects, posts, events, and more.

Upcoming AWS Events
Check your calendars and sign up for these AWS events:

AWS Summit New York – Join us on July 12 for the in-person AWS Summit. You can register on the AWS Summit page for free.

AWS re:Inforce – This is an in-person learning conference with a focus on security, compliance, identity, and privacy. You can register now to access hundreds of technical sessions, and other content. It will take place July 26 and 27 in Boston, MA.

That’s all for this week. Check back next Monday for another Week in Review!

— Marcia

AWS re:Post – A Reimagined Q&A Experience for the AWS Community

Post Syndicated from Steve Roberts original https://aws.amazon.com/blogs/aws/aws-repost-a-reimagined-qa-experience-for-the-aws-community/

The internet is an excellent resource for well-intentioned guidance and answers. However, it can sometimes be hard to tell if what you’re reading is, in fact, advice you should follow. Also, some users have a preference toward using a single, trusted online community rather than the open internet to provide them with reliable, vetted, and up-to-date answers to their questions.

Today, I’m happy to announce AWS re:Post, a new, question and answer (Q&A) service, part of the AWS Free Tier, that is driven by the community of AWS customers, partners, and employees. AWS re:Post is an AWS-managed Q&A service offering crowd-sourced, expert-reviewed answers to your technical questions about AWS that replaces the original AWS Forums. Community members can earn reputation points to build up their community expert status by providing accepted answers and reviewing answers from other users, helping to continually expand the availability of public knowledge across all AWS services.

AWS re:Post home page

You’ll find AWS re:Post to be an ideal resource when:

  • You are building an application using AWS, and you have a technical question about an AWS service or best practices.
  • You are learning about AWS or preparing for an AWS certification, and you have a question on an AWS service.
  • Your team is debating issues related to design, development, deployment, or operations on AWS.
  • You’d like to share your AWS expertise with the community and build a reputation as a community expert.

Example of a question and answer in AWS re:Post

There is no requirement to sign in to AWS re:Post to browse the content. For users who do choose to sign in, using their AWS account, there is the opportunity to create a profile, post questions and answers, and interact with the community. Profiles enable users to link their AWS certifications through Credly and to indicate interests in specific AWS technology domains, services, and experts. AWS re:Post automatically shares new questions with these community experts based on their areas of expertise, improving the accuracy of responses as well as encouraging responses for unanswered questions. An opt-in email is also available to receive email notifications to help users stay informed.

User profile in the re:Post community

Over the last four years, AWS re:Post has been used internally by AWS employees helping customers with their cloud journeys. Today, that same trusted technical guidance becomes available to the entire AWS community. Additionally, all active users from the previous AWS Forums have been migrated onto AWS re:Post, as well as the most-viewed content.

Questions from AWS Premium Support customers that do not receive a response from the community are passed on to AWS Support engineers. If the question is related to a customer-specific workload, AWS support will open a support case to take the conversation into a private setting. Note, however, that AWS re:Post is not intended to be used for questions that are time-sensitive or involve any proprietary information, such as customer account details, personally identifiable information, or AWS account resource data.

AWS Support Engineer presence on re:Post

Have Questions? Need Answers? Try AWS re:Post Today
If you have a technical question about an AWS service or product or are eager to get started on your journey to becoming a recognized community expert, I invite you to get started with AWS re:Post today!