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Enabling AI adoption at scale through enterprise risk management framework – Part 2

Post Syndicated from Milind Dabhole original https://aws.amazon.com/blogs/security/enabling-ai-adoption-at-scale-through-enterprise-risk-management-framework-part-2/

In Part 1 of this series, we explored the fundamental risks and governance considerations. In this part, we examine practical strategies for adapting your enterprise risk management framework (ERMF) to harness generative AI’s power while maintaining robust controls.

This part covers:

  • Adapting your ERMF for the cloud
  • Adapting your ERMF for generative AI
  • Sustainable Risk Management

By the end of this post, you’ll have a roadmap for scaling generative AI adoption securely and responsibly.

Adapting your ERMF for the cloud

Before diving into generative AI-specific controls, it’s crucial to understand the fundamental infrastructure that enables these technologies. Cloud computing is the foundational infrastructure that has made generative AI possible and accessible at scale. The development and deployment of large language models and other generative AI systems require massive computational resources, vast amounts of data storage, and sophisticated distributed processing capabilities that cloud systems can efficiently provide.

Cloud technology differs from on-premises IT solutions, and the relationship between financial institutions and cloud service providers is also different from the relationship with a traditional outsourcing provider.

These differences change the nature of many risks that financial institutions face and how they manage them. However, if cloud technology is implemented in the right way, it can reduce risk and provide tools to help Chief Risk Officers (CROs) to manage risk too.

You can read more about how your ERMF needs to change for large scale cloud adoption in Is your Enterprise Risk Management Framework ready for the Cloud?

Adapting your ERMF for generative AI

Organizations adopting generative AI can use their enterprise risk management framework to realize business value while maintaining appropriate controls. This approach allows you to build on existing risk management practices while addressing generative AI’s unique characteristics.

For a structured approach to cloud-enabled AI transformation, the AWS Cloud Adoption Framework for AI, ML, and generative AI (AWS CAF for AI) provides detailed implementation guidance aligned with enterprise risk management principles. For a detailed user guide, see AWS User Guide to Governance, Risk and Compliance for Responsible AI Adoption within Financial Services Industries, available in AWS Artifact using your AWS sign in. AWS Artifact provides AWS security and compliance reports, helping organizations maintain compliance through best practices.

When it comes to model management and the AI system lifecycle, customers can consult ISO42001 AI Management, Section A6. This section encompasses capturing the objective and processes for the responsible design and development of AI systems, including criteria and requirements for each stage of the AI system life cycle. This guidance can help organizations verify that their model management practices align with industry standards for responsible AI development.

From a business leader’s perspective, incorporating generative AI considerations into your ERMF helps establish documented good practices, implement effective controls, and maintain transparency about usage across the enterprise. This enables both responsible innovation and prudent risk management. Here’s how organizations are approaching this:

Generative AI policy and governance foundations in ERMF

In the field of generative AI, organizations establish both guardrails for innovation and clear accountability for risk management. The three lines of defense model provides the structure for implementing these foundational elements:

  • Acceptable use framework for your organization: Clear direction on appropriate generative AI use helps organizations manage risks while enabling innovation. The range of use cases for generative AI is large and likely to expand over the years, making it essential to have clear guidance on what applications are permitted and under what conditions. As organizations explore these opportunities, their framework can evolve with their experience and maturity.
  • Risk accountability: The generative AI lifecycle—from use case selection through implementation and ongoing monitoring—requires clear ownership across business and control functions. While organizations can establish specific generative AI oversight mechanisms, these should integrate with existing governance structures. Risk reporting and accountability for generative AI initiatives should flow through established enterprise risk committees and governance boards, helping to facilitate consistent risk management across the organization rather than creating isolated pockets of oversight.

Implementation approach for generative AI: Putting principles into practice

Building on the three lines of defense model discussed earlier, organizations can adapt their risk management practices to address the unique characteristics of generative AI while using industry best practices and frameworks. This often involves evolving existing controls and introducing new ones specific to generative AI. AWS services have built-in capabilities that support these enhanced governance, risk management, and compliance requirements, helping organizations to implement controlled and responsible generative AI solutions. This includes, for example, Amazon Bedrock Guardrails, among many others.

Building on the risk areas we outlined earlier, we now explore how organizations can implement controls for each of these areas. For each, we describe the principle and the practical implementation considerations. While organizations might prioritize these areas differently based on their use cases and risk appetite, together they provide a framework for responsible generative AI adoption through ERMF.

While we explore high-level control principles that follow, technical teams can review the AWS Well-Architected Framework – Generative AI Lens for detailed architectural guidance that supports these governance objectives.

Fairness

Generative AI systems can deliver equitable outcomes across different stakeholder groups, helping organizations build trust and meet expectations. Organizations can support this by setting up clear fairness metrics for specific use cases, regularly assessing training data for bias, and closely monitoring performance across different groups. For high-stakes applications, additional checks can help facilitate fair treatment across diverse populations.

Amazon Bedrock Guardrails provides configurable safeguards to help maintain fair and unbiased outputs, with customizable thresholds to match different use case requirements. Amazon Bedrock provides comprehensive model evaluation tools including model cards with detailed bias metrics, to assess bias across demographic groups. Amazon Bedrock includes built-in prompt datasets like the Bias in Open-ended Language Generation Dataset (BOLD), which automatically evaluates fairness across key areas such as profession, gender, race, and various ideologies. These capabilities integrate with Amazon SageMaker Clarify for comprehensive bias detection and mitigation, supported by built-in bias metrics and reporting.

Explainability

Generative AI systems can provide understanding of their decision-making processes, supporting accountability and effective oversight. Explainability is essential for all generative AI systems—whether using custom-built or pre-built models, particularly for complex models like transformer networks.

Organizations can implement practical controls by establishing clear explainability thresholds based on use case risk levels. This remains an active industry challenge, with ongoing research and evolving approaches. For critical business applications, tailoring explanations to different stakeholders while maintaining accuracy can improve understanding and trust.

Amazon Bedrock provides tools that help identify which factors influenced the generative AI’s decisions, while maintaining detailed records of system inputs and outputs. For complex workflows, Chain-of-Thought (CoT) reasoning traces are available through Amazon Bedrock Agents, showing the step-by-step logic behind each decision. Organizations can monitor how responses are generated in real time. For Retrieval-Augmented Generation (RAG) applications, which optimize AI outputs by referencing specific knowledge bases, Amazon Bedrock Knowledge Bases automatically includes references and links to source materials used in generating responses.

Privacy and security

Generative AI systems benefit from strong privacy and security measures to protect sensitive information and help prevent unauthorized access or data exposure. These systems can potentially generate content or unintentionally reveal confidential data, which organizations can proactively manage.

Organizations can set up multi-layered protection strategies, including access controls, content filtering, and data privacy safeguards. This can involve creating company-wide standards for prompt engineering to help prevent harmful outputs, using techniques like RAG to control information sources, and using automated systems to detect and protect personal information. Regular testing and validation, especially to comply with regulations like GDPR, can be part of the development and deployment process.

Amazon Bedrock implements multiple security layers including private endpoints with Amazon Virtual Private Cloud (Amazon VPC) support, fine-grained AWS Identity and Access Management (IAM) access control, and end-to-end encryption. Importantly, it maintains no persistent storage of prompt or completion data and helps preserve model provider isolation.

Amazon Bedrock Guardrails provides sensitive information filters that can detect and protect personally identifiable information (PII) through automated input rejection, response redaction, and configurable regex patterns, supporting various use cases while maintaining data privacy. Organizations like Genesys demonstrate these capabilities at scale, maintaining GDPR compliance while processing 1.5 billion monthly customer interactions through Amazon Bedrock.

For detailed security considerations, see Generative AI Security Scoping Matrix, which provides a comprehensive framework for assessing and addressing generative AI security risks.

Safety

Generative AI systems can be designed and operated with safeguards to avoid harm to individuals, and communities. This includes addressing risks of generating dangerous, illegal, or abusive content, and helping to prevent system misuse.

Organizations can implement specific safety measures through predeployment content filtering, real-time safety boundaries with prompt constraints, and output classification systems to detect and block dangerous content. Context-aware content moderation considers the specific application domain, while automated detection can identify potential safety violations before content generation. Ongoing monitoring and updating of these controls help address evolving capabilities and potential risks of generative AI systems.

Amazon Bedrock Guardrails delivers industry-leading safety protections across text and images, blocking up to 85 percent more harmful content on top of native protections provided by foundation models (FMs). Additional safety controls include token limits to avoid excessive responses, rate limiting against misuse, and moderation endpoints for content screening.

For full practical implementation guidance on building safety controls, see Build safe and responsible generative AI applications with guardrails.

Controllability

Organizations can maintain appropriate control over generative AI systems to make sure that they work as intended and can be adjusted or stopped if issues arise. This helps manage risks and maintain system reliability.

A multi-layered approach to control includes implementing technical safeguards and operational processes. Organizations can control model behaviour by adjusting parameters such as temperature (controlling output randomness), and sampling methods like top-k or top-p (managing output diversity). Clear operational boundaries define the system’s scope of action, while human-in-the-loop validation provides oversight for critical applications.

For effective control, organizations can establish parameter thresholds tailored to different use cases, implement rapid adjustment mechanisms, and create clear escalation procedures. Amazon Bedrock enhances control through customizable agent prompts and reasoning techniques, and the ability to break complex tasks into smaller, manageable components. Organizations can choose between structured workflows or flexible agent-based approaches. Regular comparison of outputs against established benchmarks helps maintain system reliability.

This balanced approach supports creative AI outputs while helping to facilitate consistent performance within defined quality limits. This helps prevent service degradation and business disruption while minimizing inefficiencies.

Control capabilities are further enhanced through Amazon CloudWatch monitoring integration and robust knowledge base version control. The capabilities of Amazon Bedrock, including LLM-as-a-judge features, help organizations assess and optimize their generative AI applications efficiently.

Veracity and robustness

Generative AI systems can produce reliable and accurate outputs, even when faced with unexpected or challenging inputs. This helps maintain trust and helps maintain the system’s usefulness across various applications.

Organizations can implement a combination of technical and procedural controls to enhance both system robustness and output reliability. This includes establishing clear parameter thresholds for different use cases, implementing human-in-the-loop validation for critical applications, and regularly comparing outputs against established ground truths. The framework specifies when and how these controls are applied based on the use case criticality and required level of accuracy.

Amazon Bedrock Guardrails improves veracity by helping to prevent factual errors through automated reasoning checks that deliver up to 99 percent accuracy in detecting correct responses from models, using mathematical logic and formal verification techniques. This capability supports processing of large documents up to 80,000 tokens and includes automated scenario generation for comprehensive testing.

Amazon Bedrock also includes sophisticated input sanitization features and supports adversarial testing through AWS testing tools integration.

Governance

Effective governance of generative AI systems helps manage risks, maintain accountability, and align AI use with organizational values and regulations. This covers the entire AI lifecycle, from development to deployment and ongoing operation.

Organizations can create clear governance structures, including defined roles for AI oversight, regular risk assessments, and ways to engage with stakeholders. This involves integrating AI governance into existing risk management practices and making sure of compliance with relevant laws and standards. Because AI technology is evolving rapidly, regular reviews and updates to governance practices are essential to address new capabilities, emerging risks, and changing regulatory requirements. This includes providing appropriate training and skill development for system users.

AWS has achieved of ISO/IEC 42001 certification, demonstrating our commitment to systematic governance approaches in AI implementation. Governance features in Amazon Bedrock include comprehensive model provenance tracking, detailed AWS CloudTrail audit logging, and streamlined model deployment approval workflows integrated with AWS Organizations. AWS Audit Manager provides pre-built frameworks to assess generative AI implementation against best practices.

Transparency

Generative AI systems can operate transparently, helping stakeholders understand system capabilities, limitations, and the context of AI-generated outputs. This builds trust and enables informed decision-making by users and affected parties.

Organizations can implement specific transparency measures including comprehensive model documentation detailing intended use cases, known limitations, and performance boundaries. Clear AI disclosure practices should describe when and how AI is being used and what data is being processed. Regular performance reporting can include accuracy rates, error patterns, and bias assessments.

For customer-facing applications, transparency includes providing clear indicators of AI-generated content, documenting how decisions are made, and establishing processes for users to question or challenge outputs. Maintaining detailed version histories of model updates and changes in system behavior helps track the evolution of AI capabilities and their impacts over time.

From the AWS side of the Shared Responsibility Model, transparency is supported through AWS AI Service Cards and detailed documentation of model characteristics. Amazon Bedrock enhances this with comprehensive logging and monitoring capabilities to track model behavior and performance metrics.

Unified risk management

These eight areas are interconnected and mutually reinforcing within the enterprise risk management framework. While organizations might prioritize them differently based on their use cases and risk appetite, together they provide a comprehensive approach to responsible generative AI adoption. For detailed technical guidance, standards, and compliance requirements, see the AWS guidance documents in Resources for technical implementation, at the end of this blog post, that support implementation across these areas.

AI risk management in practice: Building organizational capability

Successful implementation of generative AI systems involves integrating risk management practices across the organization. This includes establishing processes for measuring outcomes and risks and preparing the organization to adapt as technology evolves. Effective risk management depends on building appropriate knowledge and skills at all levels of the organization.

Organizations can create clear pathways from proof of concept to production by aligning with the three lines of defense model. The ERMF provides broad parameters for reliability, safety, and privacy, which business units can adapt for their specific use cases.

To build and maintain lasting capability for both current and future generative AI adoption, organizations can focus on:

  • Developing incident response plans for AI-specific scenarios
  • Building expertise through training and certification programs
  • Regular review and updates of risk management practices

These elements, when woven into the organization’s operating fabric, create sustainable practices that evolve with advancing technology and emerging risks.

Sustainable risk management: Making your ERMF generative AI-ready

Governance, risk, and compliance (GRC) leaders, Chief Risk Officers (CROs), and Chief Internal Auditors (CIAs) can provide sustained executive sponsorship for generative AI adoption. Long-term capability building extends beyond technology and innovation hubs to encompass business and control functions. Clear direction from leadership helps organizations balance generative AI opportunities with appropriate risk management.

Organizations benefit from viewing generative AI as a transformative capability that touches many functions rather than as isolated initiatives. This approach supports sustainable integration of enterprise-wide governance approaches for generative AI, avoiding the limitations of short-term projects with restricted scope and impact.

Organizations can successfully implement generative AI while maintaining their risk management obligations through controlled, well-defined use cases. TP ICAP’s Parameta division demonstrates this approach in their regulatory compliance implementation. By focusing initially on a highly regulated area, maintaining clear governance controls, and making sure there was human oversight in the compliance review process, they established a framework for responsible AI adoption. This led to creating dedicated oversight roles for AI initiatives, strengthening their governance structure for future AI implementations.

Similarly, Rocket Mortgage’s implementation of AWS services for their AI tool Rocket Logic – Synopsis demonstrates how organizations can use Amazon Bedrock for responsible AI integration at scale. This approach enabled them to maintain stringent data security and compliance measures while saving 40,000 team hours annually through automated processes.

Action checklist for sustainable generative AI implementation:

  • ERMF foundations: Assess and enhance your risk framework’s readiness for generative AI, including acceptable use guidelines and clear accountabilities
  • Technical controls: Begin with core controls such as Amazon Bedrock Guardrails and expand based on specific use cases and risk profiles
  • Organizational capability: Develop broad expertise through training and oversight mechanisms across business and control functions
  • Monitoring and measurement: Create dashboards for key risk indicators and maintain regular reviews
  • Integration strategy: Align generative AI controls with existing processes and organizational strategy

Conclusion

This two-part series has explored the critical importance of integrating generative AI governance into enterprise risk management frameworks. In Part 1, we introduced the unique risks and governance considerations associated with generative AI adoption. Part 2 has provided a comprehensive guide for adapting your ERMF to address these challenges effectively.

We’ve outlined practical strategies for scaling generative AI adoption securely and responsibly, covering key areas such as fairness, explainability, privacy and security, safety, controllability, veracity and robustness, governance, and transparency. By implementing these strategies and following the action checklist provided, organizations can build sustainable practices that evolve with advancing technology and emerging risks.

Organizations that integrate generative AI governance into their ERMF as described in this post are better positioned to accelerate innovation and operational efficiency while protecting against key risks such as data exposure, model hallucinations, and regulatory non-compliance. This balanced approach enables organizations to capture the transformative potential of generative AI while maintaining the robust controls essential for financial services institutions.

For foundational concepts and risk considerations, see Part 1.

Customer success stories

Resources for technical implementation

 


If you have feedback about this post, submit comments in the Comments section below. If you have questions about this post, contact AWS Support.

Milind Dabhole

Milind Dabhole

Milind is a Principal Customer Solutions Manager focusing on enterprise innovation and risk governance. Before joining AWS, he spent over two decades in financial services, holding senior roles across first, second, and third lines of defense at global financial institutions. At AWS, he advises C-suite executives on cloud and AI transformation strategies that balance innovation with robust controls.

Stephen James Martin

Stephen James Martin

Steve is the Head of Financial Services Compliance and Security for EMEA and APAC. Steve Joined AWS after working for over 20 years in financial service in senior leadership roles with responsibility across Asia, the Middle East, and Europe. At AWS, he supports customers as they use the scale, security, and agility of AWS to transform the industry.

Enabling AI adoption at scale through enterprise risk management framework – Part 1

Post Syndicated from Milind Dabhole original https://aws.amazon.com/blogs/security/enabling-ai-adoption-at-scale-through-enterprise-risk-management-framework-part-1/

According to BCG research, 84% of executives view responsible AI as a top management responsibility, yet only 25% of them have programs that fully address it. Responsible AI can be achieved through effective governance, and with the rapid adoption of generative AI, this governance has become a business imperative, not just an IT concern. By implementing systematic governance approaches at the enterprise level, organizations can balance innovation with control, effectively managing the risks while harnessing the transformative potential of generative AI.

While generative AI technologies offer compelling capabilities, they also introduce new types of risks that need business oversight and management. Financial institutions face real challenges—AI-driven financial analysis tools could make investment recommendations based on biased data, leading to significant losses, while generative AI-powered customer service systems might inadvertently expose confidential customer information. The unprecedented scale and speed at which generative AI operates makes robust business controls essential. However, with the right governance approach and strategic oversight, these risks are manageable.

Part 1 of this two-part blog post guides business leaders, Chief Risk Officers (CROs), and Chief Internal Auditors (CIAs) through three critical questions:

  • What specific or unique risks does generative AI introduce and how can they be managed?
  • How should your enterprise risk management framework (ERMF) evolve to support generative AI adoption?
  • How can you build sustainable generative AI governance in an ever-changing world—what should be on your checklist?

To address these questions, organizations can use established frameworks and standards including:

These frameworks provide valuable guidance for organizations looking to implement responsible and governed AI practices.

Role of GRC leaders, CROs, and CIAs

Governance, risk and control (GRC) functions led by business leaders, CROs and CIAs are well-positioned to advance generative AI innovation in financial services institutions. These functions have successfully managed complex risks in banks for years, and their existing expertise, proven approaches, and established risk frameworks provide a strong foundation for guiding generative AI adoption. They collaborate across the three lines of defense: business leaders making implementation decisions and managing associated risks (first line), risk and compliance functions providing frameworks and oversight (second line), and internal audit providing independent assurance (third line).

If generative AI risks, both perceived and real, are managed through enterprise-wide governance practices rather than isolated project-by-project approaches, organizations can use the advantages offered by generative AI over the long term. This requires integration with the ERMF, with some practices fitting into existing structures while others need deliberate adjustments to ERMF itself to address generative AI’s unique characteristics.

New frontiers in generative AI risk management

The traditional risk landscape at the enterprise level was based on a paradigm in which risks are predicted from past exposures. Preventive controls help stop unwanted things from happening, detective controls discover when bad things slip through the preventive controls, and corrective controls take remediation actions.

Much of this paradigm is still valid in the world of generative AI. For example, access to generative AI applications needs to be managed carefully to avoid unauthorized use. All three types of the preceding controls should help prevent unauthorized use, identify potential breaches, and remedy unauthorized access when detected.

However, additional focus and attention are required in the following areas when implementing generative AI solutions:

  • Non-deterministic outputs – The non-deterministic nature of generative AI outputs poses a specific challenge. While the probabilistic nature of these systems is often useful, the risk of inaccurate output from the black box can have serious business implications, and organizations need to take conscious actions to address these risks. Organizations can address this through Amazon Bedrock Guardrails Automated Reasoning checks, which use mathematically sound verification to help prevent factual errors and hallucinations.
  • Deepfake threat – Generative AI’s ability to create authentic-looking images and documents extends beyond traditional fraudulent activities. It elevates the threat to an entirely new level, creating eerily realistic content with unprecedented ease—hence the term deepfake. This poses significant challenges for organizations in verifying document authenticity, particularly in processes like Know Your Customer (KYC).
  • Layered opacity – While enterprises are learning about generative AI, they must address risks from multi-layered AI systems where each layer generates content and makes decisions based on potentially unexplainable models, hampering traceability. For example, consider generative AI outputs from a third-party system serving as inputs to internal AI systems, creating a chain of interdependent decisions. This lack of transparency in critical decisions affecting organizational performance and customer treatment could have profound implications for enterprise trustworthiness, brand reputation, and regulatory compliance.

The following table outlines key generative AI risk areas and their potential business impacts. In Part 2, we explain how organizations can address these risks through their ERMF. Effectively managing these risks through enterprise-wide governance not only protects the organization but also forms the foundation for responsible AI adoption. Robust risk management and governance are essential prerequisites for achieving responsible AI outcomes.

For a comprehensive foundation in responsible AI implementation, see the AWS Responsible Use of AI Guide, which aligns with the governance principles that we discuss throughout this article.

Risk area Description Potential risk impact
Fairness Are the underlying data and algorithms fair and unbiased? Are the outputs leading to fair outcomes for different groups of stakeholders?
  • Discrimination lawsuits
  • Loss of trust
  • Business loss because of exclusion of segments
Explainability Can stakeholders understand the black box behavior and evaluate system outputs?
  • Legal liabilities and regulatory sanctions due to inability to explain decisions
  • Incorrect business decisions
Privacy and security Are the systems aligned with privacy regulations and security requirements?
  • Fines arising from data breaches
  • Loss of trust
  • Damage because of security incidents
Safety Are there controls to help prevent harmful system output and misuse?
  • Harmful content generation
  • Customer harm
  • Reputational damage
Controllability Are there mechanisms to monitor and steer AI system behaviour, including detection of model and data drifts?
  • Undetected degradation of service
  • Business disruption because of unreliable decisions
  • Customer harm
  • Inefficiencies arising from remediation
Veracity and robustness Can the system maintain correct outputs even with unexpected or adversarial inputs?
  • Incorrect business decisions
  • System failures under stress
  • Loss of operational reliability
Governance Are there documented accountabilities across the AI supply chain including model providers and deployers? Are users adequately trained to use systems?
  • Confusion in crisis management
  • Personal liability for executives
  • Regulatory censure for governance failures
  • System misuse by untrained staff
Transparency Can stakeholders make informed choices about their engagement with the AI system?
  • Loss of customer trust
  • Regulatory non-compliance
  • Stakeholder dissatisfaction

Remitly’s implementation of Amazon Bedrock Guardrails to protect customer personally identifiable information (PII) data and reduce hallucinations demonstrates how financial institutions can effectively manage privacy and veracity risks in generative AI applications, addressing several of the risk areas outlined above.

Conclusion

In this post, we introduced the critical importance of responsible AI governance for enterprises adopting generative AI at scale. We explored the unique risks that generative AI presents, including non-deterministic outputs, deepfake threats, and layered opacity. We outlined key risk areas such as fairness, explainability, privacy and security, safety, controllability, veracity and robustness, governance, and transparency. These risks underscore the need for a robust enterprise risk management framework tailored to the challenges of generative AI.

We emphasized the crucial role of GRC leaders, CROs, and CIAs in advancing generative AI innovation while managing associated risks. By using established frameworks like the AWS Cloud Adoption Framework for AI, ISO/IEC 42001, and the NIST AI Risk Management Framework, organizations can implement responsible and governed AI practices.

In Part 2 of this series, we explore how organizations can adapt their enterprise risk management framework to address these risks effectively, including specific considerations for cloud and generative AI implementation. We’ll provide detailed guidance on making your ERMF generative AI-ready and outline practical steps for sustainable risk management.


Additional reading

If you have feedback about this post, submit comments in the Comments section below. If you have questions about this post, contact AWS Support.

Milind Dabhole

Milind Dabhole

Milind is a Principal Customer Solutions Manager focusing on enterprise innovation and risk governance. Before joining AWS, he spent over two decades in financial services, holding senior roles across first, second, and third lines of defense at global financial institutions. At AWS, he advises C-suite executives on cloud and AI transformation strategies that balance innovation with robust controls.

Stephen James Martin

Stephen James Martin

Steve is the Head of Financial Services Compliance and Security for EMEA and APAC. Steve Joined AWS after working for over 20 years in financial service in senior leadership roles with responsibility across Asia, the Middle East, and Europe. At AWS, he supports customers as they use the scale, security, and agility of AWS to transform the industry.

AWS Weekly Roundup: Amazon Q Developer, AWS Step Functions, AWS Cloud Club Captain deadline, and more (September 22, 2025)

Post Syndicated from Donnie Prakoso original https://aws.amazon.com/blogs/aws/aws-weekly-roundup-amazon-q-developer-aws-step-functions-aws-cloud-club-captain-deadline-and-more-september-22-2025/

Three weeks ago, I published a post about the new AWS Region in New Zealand (ap-southeast-6). This led to an incredible opportunity to visit New Zealand, where I met passionate builders and presented at several events including Serverless and Platform Engineering meetup, AWS Tools and Programming meetup, AWS Cloud Clubs in Auckland, and AWS Community Day New Zealand.

During my content creation process for these presentations, I discovered a useful feature in Amazon Q CLI called tangent mode. This feature has transformed how I stay focused by creating conversation checkpoints that let you explore side topics without losing your main thread.

This feature is in experimental mode, and you can enable it with q settings chat.enableTangentMode true. Try it out and see if it helps you.

Last week’s launches
Here are some launches that got my attention:

  • New Foundation Models in Amazon Bedrock — Amazon Bedrock expands its model selection with Qwen model family, DeepSeek-V3.1, and Stability AI image services now generally available, giving developers access to powerful multilingual models and advanced image generation capabilities for text generation, code generation, image creation, and complex problem-solving tasks.
  • Amazon VPC Reachability Analyzer Expands to Seven New Regions — Network Access Analyzer capabilities are now available in additional regions, helping customers analyze and troubleshoot network connectivity issues across their VPC infrastructure with improved global coverage.
  • Amazon Q Developer Supports Remote MCP Servers — Amazon Q Developer now integrates with remote Model Context Protocol (MCP) servers, enabling developers to extend their AI assistant capabilities with custom tools and data sources for enhanced development workflows.
  • AWS Step Functions Enhances Distributed Map with New Data Source Options — Step Functions introduces additional data source options and improved observability features for Distributed Map, making it easier to process large-scale parallel workloads with better monitoring and debugging capabilities.
  • Amazon Corretto 25 Generally Available — Amazon’s no-cost, multiplatform distribution of OpenJDK 25 is now generally available, providing Java developers with long-term support, performance enhancements, and security updates for building modern applications.
  • Amazon SageMaker HyperPod Introduces Autoscaling — SageMaker HyperPod now supports automatic scaling capabilities, allowing machine learning teams to dynamically adjust compute resources based on workload demands, optimizing both performance and cost for distributed training jobs.

Additional Updates

  • AWS Named Leader in 2025 Gartner Magic Quadrant for AI Code Assistants – AWS has been recognized as a Leader in Gartner’s Magic Quadrant for AI Code Assistants, highlighting Amazon Q Developer’s capabilities in helping developers write code faster and more securely with AI-powered suggestions.
  • Become an AWS Cloud Club Captain – Only a couple of days before it closes! Join a growing network of student cloud enthusiasts by becoming an AWS Cloud Club Captain! As a Captain, you’ll get to organize events and build cloud communities while developing leadership skills. The application window is open September 1-28, 2025.

Upcoming AWS events
Check your calendars and sign up for these upcoming AWS events as well as AWS re:Invent and AWS Summits:

  • AWS AI Agent Global Hackathon – This is your chance to dive deep into our powerful generative AI stack and create something truly awesome. From September 8th to October 20th, you have the opportunity to create AI agents using AWS suite of AI services, competing for over $45,000 in prizes and exclusive go-to-market opportunities.
  • AWS Gen AI Lofts – You can learn AWS AI products and services with exclusive sessions and meet industry-leading experts, and have valuable networking opportunities with investors and peers. Register in your nearest city: Mexico City (September 30–October 2), Paris (October 7–21), London (Oct 13–21), and Tel Aviv (November 11–19).
  • AWS Community Days – Join community-led conferences that feature technical discussions, workshops, and hands-on labs led by expert AWS users and industry leaders from around the world: South Africa (September 20), Bolivia (September 20), Portugal (September 27), and Manila (October 4-5).

You can browse all upcoming AWS events and AWS startup events.

That’s all for this week. Check back next Monday for another Weekly Roundup!

Happy building!

— Donnie

Authorizing access to data with RAG implementations

Post Syndicated from Riggs Goodman III original https://aws.amazon.com/blogs/security/authorizing-access-to-data-with-rag-implementations/

Organizations are increasingly using large language models (LLMs) to provide new types of customer interactions through generative AI-powered chatbots, virtual assistants, and intelligent search capabilities. To enhance these interactions, organizations are using Retrieval-Augmented Generation (RAG) to incorporate proprietary data, industry-specific knowledge, and internal documentation to provide more accurate, contextual responses. With RAG, LLMs use an external knowledge base that uses a vector store to incorporate specific knowledge data before generating responses.

Our customers have told us that they’re concerned adding additional context to prompts will lead to leakage of sensitive information to principals (persons or applications) that might exist in some of these tools or to unstructured data within the knowledge base. As mentioned in previous posts (Part 1, Part 2), LLMs should be considered untrusted entities because they do not implement authorization as part of a response. A good mental model for organizations is to assume that any data passed to an LLM as part of a prompt could be returned to the principal. With tools (APIs that an LLM can invoke to interact with external resources), you can pass the identity tokens of the principal to the tool to determine what the principal is permitted to access and actions that are allowed. Capabilities across different vector databases—including metadata filters and syncing identity information between the data source and the knowledge base—support providing better results from the knowledge base and provide a baseline filtering capability. This does not provide for strong authorization capabilities using the data source as the source of truth, which some customers are looking for.

In this blog post, I show you an architecture pattern for providing strong authorization for results returned from knowledge bases with a walkthrough example of this using Amazon S3 Access Grants with Amazon Bedrock Knowledge Bases. I also provide an outline of considerations when implementing similar architecture patterns with other data sources.

RAG usage overview

RAG architectures share similarities with search engines but have key differences. While both use indexed data sources to find relevant information, their approaches to data access differ. Search engines provide links to information sources, requiring users to access the original data source directly based on their permissions. This flow is shown in Figure 1.

Figure 1 – A principal, User in this example, accessing a data source after the search engine returns results

Figure 1: A principal, User in this example, accessing a data source after the search engine returns results

Unlike search engines, RAG implementations return vector database results directly from the LLM, bypassing permission checks at the original data source. While metadata filtering can help control access, it presents two key challenges. First, vector databases only sync periodically, meaning permission changes in the source data aren’t immediately reflected. Second, complex identity permissions—where principals might belong to hundreds of groups—make it difficult to accurately filter results. This makes metadata filtering insufficient for organizations that require stronger authorization controls. This flow is shown in Figure 2.

Figure 2 – An application accessing data in a vector database

Figure 2: An application accessing data in a vector database

To implement robust authorization for knowledge base data access, verify permissions directly at the data source rather than relying on intermediate systems. When using the search engine example, access verification occurs when retrieving the actual result from the data source, not during the initial search. For vector databases, the generative AI application validates access rights by sending an authorization request to the data source before retrieving the data. This helps make sure that the data source that maintains the authoritative access control rules determines whether the principal has permission to access specific objects. This real-time authorization check means permission changes are immediately reflected when accessing the data source. This authorization pattern is similar to how AWS Lake Formation manages access to structured data. Lake Formation evaluates permissions when a principal requests access to databases or tables, granting or denying access based on the principal’s defined permissions. You can implement comparable authorization controls for vector database results before providing that context to large language models.

Let’s look at a solution using S3 Access Grants with Amazon Bedrock Knowledge Bases as an example use case.

Solution overview: S3 Access Grants with Bedrock Knowledge Bases

In the following example, you have an ACME organization that wants to create a generative AI chatbot for their employees. There are multiple teams within the organization (Marketing, Sales, HR, and IT) that work on projects throughout the organization. You have five users (the principals accessing the application) with the following group permissions:

  • Alice: Marketing Team
  • Bob: Sales Team, Project A Team
  • Carol: HR Team, Project B Team
  • Dave: IT Support, Project C Team
  • Eve: Marketing Team

Each principal will have access to their respective project (for example /projects/projectA) or department folders (for example departments/marketing/). Marketing also will have access to everything in the projects folder (/projects/*) unless they are considered highly confidential files. To mark Project B files as highly confidential, you will include a metadata tag for objects within the Project C prefix with classification = ‘highly confidential’. Figure 3 shows the relationship between the principals and access to the different folders within the data source. As an example, only Carol has access to highly confidential data in the Project B folder.

Figure 3 – Group permissions for the organization

Figure 3: Group permissions for the organization

To authorize access for each principal to the objects within the knowledge base, you will use Amazon S3 Access Grants. You can learn how to set up S3 Access Grants in Part 1 or Part 2 of the blog series.

Within AWS IAM Identity Center, you will add each user to their respective groups. Bob will be added to both the Sales Team group and Project A Team group, similar to what is shown in Figure 3.

Each prefix (projectA/, marketing/) will have a single file that provides a status for the team. In addition, for Project B, you will also add a status.txt.metadata.json file to tag the object as highly confidential, because it’s a HR project. For example, for Project B, the status.txt file looks like the following:

Project B status is as follows:
Project B = Compensation Update
STATUS = YELLOW
Project completion = 50%
Notes: we are tracking behind schedule. Need to pull more resources to get it completed by next month.

And the metadata.json file is as follows:

{
    "metadataAttributes" : { 
        "classification" : "highly confidential"
    }
}

After the knowledge base and S3 access grants are configured, you can now test the authorization of knowledge base chunks. The application flow is the following, as shown in Figure 4:

  1. The user uses their identity provider (IdP) to sign in to the generative AI application (steps 1a, 1b, and 1c).
  2. The generative AI application exchanges a token with IAM Identity Center and assumes the role on behalf of the user (step 2).
  3. The generative AI application calls S3 Access Grants to get a list of the grants the user is authorized to access (step 3).
  4. The user sends a query to the generative AI application (step 4).
  5. The generative AI application sends a query to knowledge base (step 5).
  6. The generative AI application reviews chunks from the knowledge base against the scopes the user is authorized to access (step 6).
  7. Only scopes the user is authorized to will be passed to the LLM for a response (step 7).
  8. The generative AI application will continue steps 5–7 until you want to get a new list of authorized scopes (repeat step 4) or the token expires (repeat steps 3 and 4).
Figure 4 – Application flow to authorize data from knowledge bases

Figure 4: Application flow to authorize data from knowledge bases

The grant scopes are shown in the following table:

Grant scope Grant ID
s3:// amzn-s3-demo-bucket/departments/sales/* edbd7575-0ba8-4837-8df1-07fe5d89f973 (sales group)
s3:// amzn-s3-demo-bucket/departments/it/* a8f1d390-10d1-7037-7b27-c9fcf0b04441 (it group)
s3:// amzn-s3-demo-bucket/departments/marketing/* 28f1e3c0-8081-70fe-6b4f-531ae370e7fd (marketing group
s3:// amzn-s3-demo-bucket/departments/hr/* 38f11380-d011-70fb-261b-aa50d7edc1d5 (hr group)
s3:// amzn-s3-demo-bucket/projects/projectA/* c84173b0-b071-70c5-3207-dadc1e6f76a9 (project A group)
s3:// amzn-s3-demo-bucket/projects/projectB/* 2871d3c0-6001-7073-baaf-62717f56b8d0 (project B group)
s3:// amzn-s3-demo-bucket/projects/projectC/* f8a183b0-f001-707b-aa8e-1826ca04595e (project C group)
s3:// amzn-s3-demo-bucket/projects/* 28f1e3c0-8081-70fe-6b4f-531ae370e7fd (marketing group)

For this example, you can use Bob’s role to demonstrate how chunk authorization works. When you call the knowledge base without performing any data authorization, you receive the following back when asking “What is the status of my project.” With each object within the data source, you also include meta data, in the form of *.metadata.json, which is used by the knowledge base to assign specific key/value pairs to each object. This is where you add the classification for Projects A and C as confidential and Project B as highly confidential, as mentioned previously. You pass this filter as part of the Bedrock knowledge base request, using a RetrievalFilter within the retrievalConfiguration. The following code shows the response from the Bedrock knowledge base:

{
    "ResponseMetadata": {
        ...
    },
    "retrievalResults": [
        {
            "content": {
                "text": "Project A status is as follows:  Project A = Sales Strategy STATUS = GREEN Project completion = 80% Notes:  we are on track to complete the project by end of month",
                "type": "TEXT"
            },
            "location": {
                "s3Location": {
                    "uri": "s3://amzn-s3-demo-bucket/projects/projectA/status.txt"
                },
                "type": "S3"
            },
            "metadata": {
                "x-amz-bedrock-kb-source-uri": "s3://amzn-s3-demo-bucket/projects/projectA/status.txt",
                "classification": "confidential",
                "x-amz-bedrock-kb-chunk-id": "1%3A0%3AnTT-15UBTG7d8qG4nL6p",
                "x-amz-bedrock-kb-data-source-id": "CIUUDCONV2"
            },
            "score": 0.558023
        },
        {
            "content": {
                "text": "Project C status is as follows:  Project C = Infrastucture Update STATUS = RED Project completion = 30% Notes:  ROI is not meeting expectations, rethinking strategy with project",
                "type": "TEXT"
            },
            "location": {
                "s3Location": {
                    "uri": "s3://amzn-s3-demo-bucket/projects/projectC/status.txt"
                },
                "type": "S3"
            },
            "metadata": {
                "x-amz-bedrock-kb-source-uri": "s3://amzn-s3-demo-bucket/projects/projectC/status.txt",
                "classification": "confidential",
                "x-amz-bedrock-kb-chunk-id": "1%3A0%3AnDT-15UBTG7d8qG4mb78",
                "x-amz-bedrock-kb-data-source-id": "CIUUDCONV2"
            },
            "score": 0.52052265
        }
    ]
} 

The data from Project B isn’t included in the output because it’s tagged as highly confidential. Data from Project C is included, which Bob shouldn’t have access to, so let’s step through how to authorize Bob to the correct data.In the following steps and using the provided sample Python code, I will walk through calling each one of the functions shown in the following code block. You can use this code as part of your application to validate permissions for data returned from the Bedrock knowledge base.

# Execute the workflow
# 1. Assume role for S3 access
client_s3_oidc = assume_role(
   args.client_id, args.grant_type, args.assertion,
   args.role_arn, args.role_session_name, args.provider_arn
)
    
# 2. Get caller's authorized S3 scopes
scopes = get_caller_grant_scopes(client_s3_oidc, args.account)
        
# 3. Filter chunks based on caller's authorization
authorized, not_authorized = check_grant_scopes(chunks, scopes)

Step 1: User uses the IdP to sign in to the generative AI application

When Bob first accesses the generative AI application, the application will redirect him using a single sign-on flow for him to authenticate with their IdP. Bob will receive a signed identity token from the IdP that will validate who Bob is from an identity perspective. An example identity token for Bob is shown in the following example:

{
    "sub": "sub",
    "email": "[email protected]",
    "aud": "bob",
    "iss": "https://tokens.identity-solutions.example.com",
    "exp": 1744219319,
    "iat": 1744218719,
    "name": "bob"
}

Step 2: Token exchange with IAM Identity Center

After Bob is authenticated and passes his token to the generative AI application, the application will exchange the identity token from the IdP with the IAM Identity Center identity token and retrieve temporary credentials on behalf of Bob. You will create a function called assume_role in Python that passes multiple different variables used to allow Bob to assume a role inside AWS:

  • client_id: The unique identifier string for the client or application. This value is an application Amazon Resource Name (ARN) that has OAuth grants configured.
  • grant_type: OAuth grant type, which for our example will be JWT Bearer.
  • role_arn: The ARN of the role to assume.
  • role_session_name: An identifier for the assumed role session.
  • provider_arn: The context provider ARN from which the trusted context assertion was generated.
  • client_assertion: This value specifies the JSON Web Token (JWT) issued by a trusted token issuer.

In the sample Python function, shown in the following example code, you will perform the following steps:

  1. You open both a boto3 client for sso-oidc (to create a token with IAM) and sts (to assume the temporary role for Bob).
  2. Next, you will use the client_id, grant_type, and client_assertion to call create_token_with_iam to create an IAM Identity Center token that is passed back to the token_response variable.
  3. Within the token_response, there is an sts:identity_context that is needed to assume the role for Bob.
  4. With the identity_context, you pass the identity context to assume_role with the role_arn, role_session_name, and provider_arn to retrieve temporary credentials for Bob.
  5. Lastly, you return to the application a boto3 client for s3-control that uses Bob’s temporary credentials to validate his authorization with S3 access grants.
def assume_role(client_id, grant_type, client_assertion, role_arn, role_session_name, provider_arn):
    """
    Assume an IAM role using SSO/OIDC authentication and return an S3 control client.
    
    Args:
        client_id: The ID of the OIDC client
        grant_type: The type of grant being requested
        client_assertion: The client assertion token
        role_arn: ARN of the role to assume
        role_session_name: Name for the temporary session
        provider_arn: ARN of the identity provider
        
    Returns:
        boto3.client: An S3 control client with temporary credentials
    """
    client_oidc = boto3.client('sso-oidc')
    client_sts = boto3.client('sts')
    try:
        # Get ID token from IAM using SSO OIDC
        token_response = client_oidc.create_token_with_iam(
            clientId=client_id,
            grantType=grant_type,
            assertion=client_assertion
        )
        
        # Extract identity context from token
        id_token = jwt.decode(token_response['idToken'], options={'verify_signature': False})
        identity_context = id_token['sts:identity_context']
        
        # Assume role using identity context
        temp_credentials = client_sts.assume_role(
            RoleArn=role_arn,
            RoleSessionName=role_session_name,
            ProvidedContexts=[{
                'ProviderArn': provider_arn,
                'ContextAssertion': identity_context
            }]
        )
        
        # Create and return S3 control client with temporary credentials
        creds = temp_credentials['Credentials']
        return boto3.client(
            's3control',
            region_name='us-west-2',
            aws_access_key_id=creds['AccessKeyId'],
            aws_secret_access_key=creds['SecretAccessKey'],
            aws_session_token=creds['SessionToken']
        )
    except ClientError as e:
        print(f'Error: {e}')
        sys.exit(1)

Step 3: Retrieve the caller grant scopes

Next, you need to retrieve what Bob is allowed to access in the data source by using S3 Access Grants. In our example, you need to validate the data Bob is authorized to access with the data source, not the S3 object itself. To obtain the prefixes Bob is authorized to access, you will need to do the following in the get_caller_grant_scopes function.

  1. First, you will pass the s3control client that was returned from assume_role. in addition to the account for the S3 access grants.
  2. With the temporary role for Bob, you will call list_caller_access_grants. This will return a list of caller access grants available to Bob. So, for example, when you call this for Bob, you would receive the following response from list_caller_access_grants, where you can see he has access to the sales prefix and projectA prefix. This is shown in the following example code.
{
    "ResponseMetadata": {
        ...
    },
    "CallerAccessGrantsList": [
        {
            "Permission": "READ",
            "GrantScope": "s3:// amzn-s3-demo-bucket/departments/sales/*",
            "ApplicationArn": "ALL"
        },
        {
            "Permission": "READ",
            "GrantScope": "s3:// amzn-s3-demo-bucket/projects/projectA/*",
            "ApplicationArn": "ALL"
        }
    ]
}
  1. You add the scopes to an array and return the array back to the application. The code example for this follows. Note: you remove the * from the access grant, because the chunk URI is the full path, not just the prefix.
def get_caller_grant_scopes(client, account):
    """
    Retrieve the S3 access scopes granted to a caller.
    
    Args:
        client: S3 control client with assumed role credentials
        account: AWS account ID
        
    Returns:
        List of S3 path prefixes the caller is authorized to access
    """
    try:
        # Get list of access grants for the caller
        response = client.list_caller_access_grants(AccountId=account)
        
        # Extract S3 path prefixes and remove trailing wildcards
        scopes = [grant['GrantScope'].replace('*','') for grant in response['CallerAccessGrantsList']]
        return scopes
    except ClientError as e:
        print(f'Error: {e}')
        sys.exit(1)

At this point, you have a list of the grant scopes that Bob is authorized to access in the data source. This information can now be used to check against chunks that are returned from the knowledge base to authorize access to the data before passing the final prompt with additional context to the LLM.

Step 4: Check caller grant scopes

The last step is to check chunks returned by the knowledge base against the list of the grants Bob has access to. For this, you define check_grant_scopes and pass both the chunks and the scopes Bob is authorized to access. The variable chunks is an array of dictionaries that you will parse, validating it against the list of scopes, shown in the following code example.

  1. You first loop through each chunk that was passed to the function.
  2. For each chunk, you will check to see if the chunk location starts with a given prefix that is in the S3 access grant.
  3. If a match is found, you add it to the chunk, along with the scope found in the S3 access grant, to the list of e chunks. If a match is not found in the scopes, then you add it to the not_authorized chunks.

The function will return both the list of authorized chunks and not_authorized chunks to provide visibility into the different chunks Bob was denied access to.

def check_grant_scopes(chunks, scopes):
    """
    Check which chunks a user is authorized to access based on their granted scopes.
    
    Args:
        chunks: List of dictionaries containing content chunks with 'location' keys
        scopes: List of authorized S3 path prefixes the user has access to
        
    Returns:
        tuple: (authorized_chunks, unauthorized_chunks)
    """
    authorized = []
    not_authorized = []
    # If user has no scopes, they are not authorized for any chunks
    if not scopes:
        return [], chunks
    
    # Check each chunk against available scopes
    for chunk in chunks:
        location = chunk['location']
        authorized_scope = next((scope for scope in scopes if location.startswith(scope)), None)
        
        if authorized_scope:
            chunk['scope'] = authorized_scope
            authorized.append(chunk)
        else:
            not_authorized.append(chunk)
    
    return authorized, not_authorized

When running the preceding function for Bob and the chunks returned from the knowledge base, you get the following authorized chunks and not authorized chunks as shown in the following example. The authorized chunks are added to the query, which is then passed to the LLM, returning a response.

# Authorized:
[
    {
        "content": "Project A status is as follows:  Project A = Sales Strategy STATUS = GREEN Project completion = 80% Notes:  we are on track to complete the project by end of month",
        "location": "s3://amzn-s3-demo-bucket/projects/projectA/status.txt",
        "scope": "s3://amzn-s3-demo-bucket/projects/projectA/"
    }
]
# Not Authorized:
[
    {
        "content": "Project C status is as follows:  Project C = Infrastucture Update STATUS = RED Project completion = 30% Notes:  ROI is not meeting expectations, rethinking strategy with project",
        "location": "s3://amzn-s3-demo-bucket/projects/projectC/status.txt"
    }
]

Solution considerations

When implementing this authorization architecture for RAG implementations, it’s important to understand several key considerations that impact security, performance, and scalability. These considerations help make sure your implementation maintains strong security controls, while optimizing system performance and providing flexibility for different data sources. The following points outline important aspects to evaluate when designing and implementing this authorization pattern:

  • For this example, you used S3 Access Grants as the example of how to check for authorization. However, this architecture can be used with your choice of data source, if the URI for the data source is returned from the knowledge base and there is an API that can be called to validate what a principal is authorized to access, like the get_caller_grant_scopes function described previously.
  • The use of S3 Access Grants provides authorization for a principal to access the data source. Additional access control policies could be applied to each bucket by adding a key/value tag or data source if desired. By doing this, the principal would be denied access to the bucket even though S3 Access Grants provides authorization. To support this functionality, you can add metadata for the vector database to ingest and filter on the query to the knowledge base, as shown in the preceding example.
  • Similar to stale data until resync of the knowledge base, the list of authorized scopes can also become stale. It’s up to you to decide how often you refresh the list of authorized scopes (step 3 in Figure 4) and the duration of the assume role of the principal (step 2 in Figure 4).
  • Depending on the chunks the principal is authorized to access and what the knowledge base returns, chunks could be dropped before sending to the LLM. From a security point of view, this is preferred so principals will not get access to chunks they aren’t authorized to. From an architecture point of view, you should optimize the knowledge base query and add additional metadata tags to limit the number of non-authorized chunks returned from the knowledge base. This is one reason to include a not_authorized list as part of the check_grant_scopes function.

Conclusion

In this post, I showed you an architecture pattern to provide strong authorization for results returned from knowledge bases. You walked through the importance of strong authorization with knowledge bases and how to implement authorization with Amazon S3 Access Grants. Lastly, you walked through code examples of how this would work in practice using Amazon Bedrock Knowledge Bases with S3 Access Grants.


For additional information on generative AI security, take a look at other posts in the AWS Security Blog and AWS blog posts covering generative AI.

If you have feedback about this post, submit comments in the Comments section below. If you have questions about this post, contact AWS Support.

Riggs Goodman III

Riggs Goodman III

Riggs is a Principal Partner Solution Architect at AWS. His current focus is on AI security and networking, providing technical guidance, architecture patterns, and leadership for customers and partners to build AI workloads on AWS. Internally, Riggs focuses on driving overall technical strategy and innovation across AWS service teams to address customer and partner challenges.

Qwen models are now available in Amazon Bedrock

Post Syndicated from Danilo Poccia original https://aws.amazon.com/blogs/aws/qwen-models-are-now-available-in-amazon-bedrock/

Today we are adding Qwen models from Alibaba in Amazon Bedrock. With this launch, Amazon Bedrock continues to expand model choice by adding access to Qwen3 open weight foundation models (FMs) in a full managed, serverless way. This release includes four models: Qwen3-Coder-480B-A35B-Instruct, Qwen3-Coder-30B-A3B-Instruct, Qwen3-235B-A22B-Instruct-2507, and Qwen3-32B (Dense). Together, these models feature both mixture-of-experts (MoE) and dense architectures, providing flexible options for different application requirements.

Amazon Bedrock provides access to industry-leading FMs through a unified API without requiring infrastructure management. You can access models from multiple model providers, integrate models into your applications, and scale usage based on workload requirements. With Amazon Bedrock, customer data is never used to train the underlying models. With the addition of Qwen3 models, Amazon Bedrock offers even more options for use cases like:

  • Code generation and repository analysis with extended context understanding
  • Building agentic workflows that orchestrate multiple tools and APIs for business automation
  • Balancing AI costs and performance using hybrid thinking modes for adaptive reasoning

Qwen3 models in Amazon Bedrock
These four Qwen3 models are now available in Amazon Bedrock, each optimized for different performance and cost requirements:

  • Qwen3-Coder-480B-A35B-Instruct – This is a mixture-of-experts (MoE) model with 480B total parameters and 35B active parameters. It’s optimized for coding and agentic tasks and achieves strong results in benchmarks such as agentic coding, browser use, and tool use. These capabilities make it suitable for repository-scale code analysis and multistep workflow automation.
  • Qwen3-Coder-30B-A3B-Instruct – This is a MoE model with 30B total parameters and 3B active parameters. Specifically optimized for coding tasks and instruction-following scenarios, this model demonstrates strong performance in code generation, analysis, and debugging across multiple programming languages.
  • Qwen3-235B-A22B-Instruct-2507 – This is an instruction-tuned MoE model with 235B total parameters and 22B active parameters. It delivers competitive performance across coding, math, and general reasoning tasks, balancing capability with efficiency.
  • Qwen3-32B (Dense) – This is a dense model with 32B parameters. It is suitable for real-time or resource-constrained environments such as mobile devices and edge computing deployments where consistent performance is critical.

Architectural and functional features in Qwen3
The Qwen3 models introduce several architectural and functional features:

MoE compared with dense architectures – MoE models such as Qwen3-Coder-480B-A35B, Qwen3-Coder-30B-A3B-Instruct, and Qwen3-235B-A22B-Instruct-2507, activate only part of the parameters for each request, providing high performance with efficient inference. The dense Qwen3-32B activates all parameters, offering more consistent and predictable performance.

Agentic capabilities – Qwen3 models can handle multi-step reasoning and structured planning in one model invocation. They can generate outputs that call external tools or APIs when integrated into an agent framework. The models also maintain extended context across long sessions. In addition, they support tool calling to allow standardized communication with external environments.

Hybrid thinking modes – Qwen3 introduces a hybrid approach to problem-solving, which supports two modes: thinking and non-thinking. The thinking mode applies step-by-step reasoning before delivering the final answer. This is ideal for complex problems that require deeper thought. Whereas the non-thinking mode provides fast and near-instant responses for less complex tasks where speed is more important than depth. This helps developers manage performance and cost trade-offs more effectively.

Long-context handling – The Qwen3-Coder models support extended context windows, with up to 256K tokens natively and up to 1 million tokens with extrapolation methods. This allows the model to process entire repositories, large technical documents, or long conversational histories within a single task.

When to use each model
The four Qwen3 models serve distinct use cases. Qwen3-Coder-480B-A35B-Instruct is designed for complex software engineering scenarios. It’s suited for advanced code generation, long-context processing such as repository-level analysis, and integration with external tools. Qwen3-Coder-30B-A3B-Instruct is particularly effective for tasks such as code completion, refactoring, and answering programming-related queries. If you need versatile performance across multiple domains, Qwen3-235B-A22B-Instruct-2507 offers a balance, delivering strong general-purpose reasoning and instruction-following capabilities while leveraging the efficiency advantages of its MoE architecture. Qwen3-32B (Dense) is appropriate for scenarios where consistent performance, low latency, and cost optimization are important.

Getting started with Qwen models in Amazon Bedrock
To begin using Qwen models, in the Amazon Bedrock console, I choose Model Access from the Configure and learn section of the navigation pane. I then navigate to the Qwen models to request access. In the Chat/Text Playground section of the navigation pane, I can quickly test the new Qwen models with my prompts.

To integrate Qwen3 models into my applications, I can use any AWS SDKs. The AWS SDKs include access to the Amazon Bedrock InvokeModel and Converse API. I can also use these model with any agentic framework that supports Amazon Bedrock and deploy the agents using Amazon Bedrock AgentCore. For example, here’s the Python code of a simple agent with tool access built using Strands Agents:

from strands import Agent
from strands_tools import calculator

agent = Agent(
    model="qwen.qwen3-coder-480b-instruct-v1:0",
    tools=[calculator]
)

agent("Tell me the square root of 42 ^ 9")

with open("function.py", 'r') as f:
    my_function_code = f.read()

agent(f"Help me optimize this Python function for better performance:\n\n{my_function_code}")

Now available
Qwen models are available today in the following AWS Regions:

  • Qwen3-Coder-480B-A35B-Instruct is available in the US West (Oregon), Asia Pacific (Mumbai, Tokyo), and Europe (London, Stockholm) Regions.
  • Qwen3-Coder-30B-A3B-Instruct, Qwen3-235B-A22B-Instruct-2507, and Qwen3-32B are available in the US East (N. Virginia), US West (Oregon), Asia Pacific (Mumbai, Tokyo), Europe (Ireland, London, Milan, Stockholm), and South America (São Paulo) Regions.

Check the full Region list for future updates. You can start testing and building immediately without infrastructure setup or capacity planning. To learn more, visit the Qwen in Amazon Bedrock product page and the Amazon Bedrock pricing page.

Try Qwen models on the Amazon Bedrock console now, and offer feedback through AWS re:Post for Amazon Bedrock or your typical AWS Support channels.

Danilo

DeepSeek-V3.1 model now available in Amazon Bedrock

Post Syndicated from Channy Yun (윤석찬) original https://aws.amazon.com/blogs/aws/deepseek-v3-1-now-available-in-amazon-bedrock/

In March, Amazon Web Services (AWS) became the first cloud service provider to deliver DeepSeek-R1 in a serverless way by launching it as a fully managed, generally available model in Amazon Bedrock. Since then, customers have used DeepSeek-R1’s capabilities through Amazon Bedrock to build generative AI applications, benefiting from the Bedrock’s robust guardrails and comprehensive tooling for safe AI deployment.

Today, I am excited to announce DeepSeek-V3.1 is now available as a fully managed foundation model in Amazon Bedrock. DeepSeek-V3.1 is a hybrid open weight model that switches between thinking mode (chain-of-thought reasoning) for detailed step-by-step analysis and non-thinking mode (direct answers) for faster responses.

According to DeepSeek, the thinking mode of DeepSeek-V3.1 achieves comparable answer quality with better results, stronger multi-step reasoning for complex search tasks, and big gains in thinking efficiency compared with DeepSeek-R1-0528.

Benchmarks DeepSeek-V3.1 DeepSeek-R1-0528
Browsecomp 30.0 8.9
Browsecomp_zh 49.2 35.7
HLE 29.8 24.8
xbench-DeepSearch 71.2 55.0
Frames 83.7 82.0
SimpleQA 93.4 92.3
Seal0 42.6 29.7
SWE-bench Verified 66.0 44.6
SWE-bench Multilingual 54.5 30.5
Terminal-Bench 31.3 5.7
(c)
https://api-docs.deepseek.com/news/news250821

DeepSeek-V3.1 model performance in tool usage and agent tasks has significantly improved through post-training optimization compared to previous DeepSeek models. DeepSeek-V3.1 also supports over 100 languages with near-native proficiency, including significantly improved capability in low-resource languages lacking large monolingual or parallel corpora. You can build global applications to deliver enhanced accuracy and reduced hallucinations compared to previous DeepSeek models, while maintaining visibility into its decision-making process.

Here are your key use cases using this model:

  • Code generation – DeepSeek-V3.1 excels in coding tasks with improvements in software engineering benchmarks and code agent capabilities, making it ideal for automated code generation, debugging, and software engineering workflows. It performs well on coding benchmarks while delivering high-quality results efficiently.
  • Agentic AI tools – The model features enhanced tool calling through post-training optimization, making it strong in tool usage and agentic workflows. It supports structured tool calling, code agents, and search agents, positioning it as a solid choice for building autonomous AI systems.
  • Enterprise applications – DeepSeek models are integrated into various chat platforms and productivity tools, enhancing user interactions and supporting customer service workflows. The model’s multilingual capabilities and cultural sensitivity make it suitable for global enterprise applications.

As I mentioned in my previous post, when implementing publicly available models, give careful consideration to data privacy requirements when implementing in your production environments, check for bias in output, and monitor your results in terms of data security, responsible AI, and model evaluation.

You can access the enterprise-grade security features of Amazon Bedrock and implement safeguards customized to your application requirements and responsible AI policies with Amazon Bedrock Guardrails. You can also evaluate and compare models to identify the optimal model for your use cases by using Amazon Bedrock model evaluation tools.

Get started with the DeepSeek-V3.1 model in Amazon Bedrock
If you’re new to using the DeepSeek-V3.1 model, go to the Amazon Bedrock console, choose Model access under Bedrock configurations in the left navigation pane. To access the fully managed DeepSeek-V3.1 model, request access for DeepSeek-V3.1 in the DeepSeek section. You’ll then be granted access to the model in Amazon Bedrock.

Next, to test the DeepSeek-V3.1 model in Amazon Bedrock, choose Chat/Text under Playgrounds in the left menu pane. Then choose Select model in the upper left, and select DeepSeek as the category and DeepSeek-V3.1 as the model. Then choose Apply.

Using the selected DeepSeek-V3.1 model, I run the following prompt example about technical architecture decision.

Outline the high-level architecture for a scalable URL shortener service like bit.ly. Discuss key components like API design, database choice (SQL vs. NoSQL), how the redirect mechanism works, and how you would generate unique short codes.

You can turn the thinking on and off by toggling Model reasoning mode to generate a response’s chain of thought prior to the final conclusion.

You can also access the model using the AWS Command Line Interface (AWS CLI) and AWS SDK. This model supports both the InvokeModel and Converse API. You can check out a broad range of code examples for multiple use cases and a variety of programming languages.

To learn more, visit DeepSeek model inference parameters and responses in the AWS documentation.

Now available
DeepSeek-V3.1 is now available in the US West (Oregon), Asia Pacific (Tokyo), Asia Pacific (Mumbai), Europe (London), and Europe (Stockholm) AWS Regions. Check the full Region list for future updates. To learn more, check out the DeepSeek in Amazon Bedrock product page and the Amazon Bedrock pricing page.

Give the DeepSeek-V3.1 model a try in the Amazon Bedrock console today and send feedback to AWS re:Post for Amazon Bedrock or through your usual AWS Support contacts.

Channy

AWS Weekly Roundup: AWS Transform, Amazon Neptune, and more (September 8, 2025)

Post Syndicated from Esra Kayabali original https://aws.amazon.com/blogs/aws/aws-weekly-roundup-aws-transform-amazon-neptune-and-more-september-8-2025/

Summer has drawn to a close here in Utrecht, where I live in the Netherlands. In two weeks, I’ll be attending AWS Community Day 2025, hosted at the Kinepolis Jaarbeurs Utrecht on September 24. The single-day event will bring together over 500 cloud practitioners from across the Netherlands, featuring 25 breakout sessions across five technical tracks. The day will begin with virtual keynotes at 9:00 AM, followed by parallel breakout sessions focused on practical implementations of serverless architectures and container optimization strategies, providing valuable insights regardless of experience level.

Last year’s AWS Community Day Netherlands 2024 brought together a diverse group of cloud practitioners, speakers, and AWS enthusiasts who contributed to making the community-led conference a valuable knowledge-sharing platform. If you’re planning to attend, feel free to find me there to discuss AWS services or share your cloud implementation experiences!

Let’s look at last week’s new announcements.

Last week’s launches

AWS Transform assessments now includes detached storage analysis – AWS Transform has expanded its assessment capabilities to analyze on-premises detached storage infrastructure, helping customers determine migration total cost of ownership (TCO). The assessment now evaluates Storage Area Network (SAN), Network Attached Storage (NAS), file servers, object storage, and virtual environments, providing migration recommendations to appropriate AWS services including Amazon S3, Amazon EBS, and Amazon FSx. The tool delivers a comprehensive TCO comparison between current and AWS environments, along with performance and cost optimization recommendations. With storage accounting for up to 45% of total migration opportunities, this enhancement helps customers visualize various AWS migration options. AWS Transform assessment is available in US East (N. Virginia) and Europe (Frankfurt) Regions.

Amazon Bedrock introduces Global Cross-Region inference for Anthropic Claude Sonnet 4 – Anthropic’s Claude Sonnet 4 model in Amazon Bedrock now supports Global cross-Region inference, allowing inference requests to route to any supported commercial AWS Region for processing. This enhancement optimizes available resources and enables higher model throughput by distributing traffic across multiple Regions. Previously, you could select cross-Region inference profiles tied to specific geographies (US, EU, or APAC). The new Global cross-Region inference profile provides additional flexibility for generative AI use cases that don’t require geography-specific processing, helping manage unplanned traffic bursts and increase model throughput. For detailed implementation guidance, visit the Amazon Bedrock documentation.

Amazon Neptune Database adds Public Endpoints support – Amazon Neptune now supports Public Endpoints, enabling direct connections to Neptune databases from outside the VPC without complex networking configurations. This feature helps developers securely access their graph databases from development desktops without requiring VPN connections or bastion hosts, while maintaining security through IAM authentication, VPC security groups, and encryption in transit. Public Endpoints can be enabled for Neptune clusters running engine version 1.4.6 or above through the AWS Management Console, AWS CLI, or AWS SDK. The feature is available at no additional cost beyond standard Neptune pricing in all AWS Regions where Neptune Database is offered. Implementation details are available in the Amazon Neptune documentation.

ECS Exec now available in AWS Management Console – Amazon ECS now supports ECS Exec directly in the AWS Management Console, enabling secure, interactive shell access to running containers without requiring inbound ports or SSH key management. Previously available only through API, CLI, or SDKs, this feature streamlines troubleshooting by allowing container access directly from the console interface. You can enable ECS Exec when creating or updating services and standalone tasks, then connect to containers by selecting “Connect” on the task details page, which opens an interactive session through CloudShell. The console also displays the underlying AWS CLI command for use in local terminals. This feature is available in all AWS commercial Regions and documented in the ECS developer guide.

Organizational Notification Configurations for AWS User Notifications now generally available – AWS User Notifications now supports Organizational Notification Configurations, helping AWS Organizations users centrally configure and view notifications across their organization. Management accounts or delegated administrators can configure notifications for specific organizational units or all accounts in an organization. The service supports configuring notifications for any supported Amazon EventBridge event, such as console sign-ins without MFA, with notifications appearing in the admin’s Console Notifications Center and AWS Console Mobile Application. User Notifications supports up to five delegated administrators and is available in all AWS Regions where AWS User Notifications is offered. For implementation details, visit the AWS User Notifications user guide.

For a full list of AWS announcements, be sure to keep an eye on the What’s New at AWS page.

Upcoming AWS events
Check your calendar and sign up for upcoming AWS events.

AWS Summits – Join free online and in-person events that bring the cloud computing community together to connect, collaborate, and learn about AWS. Register in your nearest city: Zurich (September 11), Los Angeles (September 17), and Bogotá (October 9).

AWS re:Invent 2025 – Join us in Las Vegas between December 1–5 as cloud pioneers gather from across the globe for the latest AWS innovations, peer-to-peer learning, expert-led discussions, and invaluable networking opportunities. Don’t forget to explore the event catalog.

AWS Community Days – Join community-led conferences that feature technical discussions, workshops, and hands-on labs led by expert AWS users and industry leaders from around the world: Baltic (September 10), Aotearoa (September 18), South Africa (September 20), Bolivia (September 20), Portugal (September 27).

Browse all upcoming AWS led in-person and virtual events here.

That’s all for this week. Check back next Monday for another Weekly Roundup!

— Esra

This post is part of our Weekly Roundup series. Check back each week for a quick roundup of interesting news and announcements from AWS!

AWS Weekly Roundup: Amazon Aurora 10th anniversary, Amazon EC2 R8 instances, Amazon Bedrock and more (August 25, 2025)

Post Syndicated from Betty Zheng (郑予彬) original https://aws.amazon.com/blogs/aws/aws-weekly-roundup-amazon-aurora-10th-anniversary-amazon-ec2-r8-instances-amazon-bedrock-and-more-august-25-2025/

As I was preparing for this week’s roundup, I couldn’t help but reflect on how database technology has evolved over the past decade. It’s fascinating to see how architectural decisions made years ago continue to shape the way we build modern applications. This week brings a special milestone that perfectly captures this evolution in cloud database innovation as Amazon Aurora celebrated 10 years of database innovation.

Birthday cake with words Happy Birthday Amazon Aurora!

Amazon Web Services (AWS) Vice President Swami Sivasubramanian reflected on LinkedIn about his journey with Amazon Aurora, calling it “one of the most interesting products” he’s worked on. When Aurora launched in 2015, it shifted the database landscape by separating compute and storage. Now trusted by hundreds of thousands of customers across industries, Aurora has grown from a MySQL-compatible database to a comprehensive platform featuring innovations such as Aurora DSQL, serverless capabilities, I/O-Optimized pricing, zero-ETL integrations, and generative AI support. Last week’s celebration on August 21 highlighted this decade-long transformation that continues to simplify database scaling for customers.

Last week’s launches

In addition to the inspiring celebrations, here are some AWS launches that caught my attention:

  • AWS Billing and Cost Management introduces customizable Dashboards — This new feature consolidates cost data into visual dashboards with multiple widget types and visualization options, combining information from Cost Explorer, Savings Plans, and Reserved Instance reports to help organizations track spending patterns and share standardized cost reporting across accounts.
  • Amazon Bedrock simplifies access to OpenAI open weight models — AWS has streamlined access to OpenAI’s open weight models (gpt-oss-120b and gpt-oss-20b), making them automatically available to all users without manual activation while maintaining administrator control through IAM policies and service control policies.
  • Amazon Bedrock adds batch inference support for Claude Sonnet 4 and GPT-OSS models —This feature provides asynchronous processing of multiple inference requests with 50 percent lower pricing compared to on-demand inference, optimizing high-volume AI tasks such as document analysis, content generation, and data extraction with Amazon CloudWatch metrics for tracking batch workload progress
  • AWS launching Amazon EC2 R8i and R8i-flex memory-optimized instances — Powered by custom Intel Xeon 6 processors, these new instances deliver up to 20 percent better performance and 2.5 times higher memory throughput than R7i instances, making them ideal for memory-intensive workloads like databases and big data analytics, with R8i-flex offering additional cost savings for applications that don’t fully utilize compute resources.
  • Amazon S3 introduces batch data verification feature — A new capability in S3 Batch Operations that offers efficient verification of billions of objects using multiple checksum algorithms without downloading or restoring data, generating detailed integrity reports for compliance and audit purposes regardless of storage class or object size.

Other AWS news

Here are some additional projects and blog posts that you might find interesting:

  • Amazon introduces DeepFleet foundation models for multirobot coordination — Trained on millions of hours of data from Amazon fulfillment and sortation centers, these pioneering models predict future traffic patterns for robot fleets, representing the first foundation models specifically designed for coordinating multiple robots in complex environments.
  • Building Strands Agents with a few lines of code — A new blog demonstrates how to build multi-agent AI systems with a few lines of code, enabling specialized agents to collaborate seamlessly, handle complex workflows, and share information through standardized protocols for creating distributed AI systems beyond individual agent capabilities.
  • AWS Security Incident Response introduces ITSM integrations — New integrations with Jira and ServiceNow provide bidirectional synchronization of security incidents, comments, and attachments, streamlining response while maintaining existing processes, with open source code available on GitHub for customization and extension to additional IT service management (ITSM) platforms.
  • Finding root-causes using a network digital twin graph and agentic AI — A detailed blog post shows how AWS collaborated with NTT DOCOMO to build a network digital twin using graph databases and autonomous AI agents, helping telecom operators to move beyond correlation to identify true root causes of complex network issues, predict future problems, and improve overall service reliability.

Upcoming AWS events
Check your calendars and sign up for these upcoming AWS events:

  • AWS Summits — Join free online and in-person events that bring the cloud computing community together to connect, collaborate, and learn about AWS. Register in your nearest city: Toronto (September 4), Los Angeles (September 17), and Bogotá (October 9).
  • AWS re:Invent 2025 — This flagship annual conference is coming to Las Vegas from December 1–5. The event catalog is now available. Mark your calendars for this not to be missed gathering of the AWS community.
  • AWS Community Days — Join community-led conferences that feature technical discussions, workshops, and hands-on labs led by expert AWS users and industry leaders from around the world: Adria (September 5), Baltic (September 10), Aotearoa (September 18), South Africa (September 20), Bolivia (September 20), Portugal (September 27).

Join the AWS Builder Center to learn, build, and connect with builders in the AWS community. Browse here for upcoming in-person and virtual developer-focused events.

That’s all for this week. Check back next Monday for another Weekly Roundup!

Betty

AWS Weekly Roundup: Single GPU P5 instances, Advanced Go Driver, Amazon SageMaker HyperPod and more (August 18, 2025)

Post Syndicated from Prasad Rao original https://aws.amazon.com/blogs/aws/aws-weekly-roundup-single-gpu-p5-instances-advanced-go-driver-amazon-sagemaker-hyperpod-and-more-august-18-2025/

Let me start this week’s update with something I’m especially excited about – the upcoming BeSA (Become a Solutions Architect) cohort. BeSA is a free mentoring program that I host along with a few other AWS employees on a volunteer basis to help people excel in their cloud careers. Last week, the instructors’ lineup was finalized for the 6-week cohort starting September 6. The cohort will focus on migration and modernization on AWS. Visit the BeSA website to learn more.

Another highlight for me last week was the announcement of six new AWS Heroes for their technical leadership and exceptional contributions to the AWS community. Read the full announcement to learn more about these community leaders.

Last week’s launches
Here are some launches from last week that got my attention:

  • Amazon EC2 Single GPU P5 instances are now generally available — You can right-size your machine learning (ML) and high performance computing (HPC) resources cost-effectively with the new Amazon Elastic Compute Cloud (Amazon EC2) P5 instance size with one NVIDIA H100 GPU.
  • AWS Advanced Go Driver is generally available — You can now use the AWS Advanced Go Driver with Amazon Relational Database Service (Amazon RDS) and Amazon Aurora PostgreSQL-Compatible and MySQL-Compatible database clusters for faster switchover and failover times, Federated Authentication, and authentication with AWS Secrets Manager or AWS Identity and Access Management (IAM). You can install the PostgreSQL and MySQL packages for Windows, Mac, or Linux, by following the installation guides in GitHub.
  • Expanded support for Cilium with Amazon EKS Hybrid Nodes — Cilium is a Cloud Native Computing Foundation (CNCF) graduated project that provides core networking capabilities for Kubernetes workloads. Now, you can receive support from AWS for a broader set of Cilium features when using Cilium with Amazon EKS Hybrid Nodes including application ingress, in-cluster load balancing, Kubernetes network policies, and kube-proxy replacement mode.
  • Amazon SageMaker AI now supports P6e-GB200 UltraServers — You can accelerate training and deployment of foundational models (FMs) at trillion-parameter scale by using up to 72 NVIDIA Blackwell GPUs under one NVLink domain with the new P6e-GB200 UltraServer support in Amazon SageMaker HyperPod and Model Training.
  • Amazon SageMaker HyperPod now supports fine-grained quota allocation of compute resources, topology-aware-scheduling of LLM tasks and custom Amazon Machine Images (AMIs) — You can allocate fine-grained compute quota for GPU, Trainium accelerator, vCPU, and vCPU memory within an instance to optimize compute resource distribution. With topology-aware scheduling, you can schedule your large language model (LLM) tasks on an optimal network topology to minimize network communication and enhance training efficiency. Using custom AMIs, you can deploy clusters with pre-configured, security-hardened environments that meet your specific organizational requirements.

Additional updates
Here are some additional news items and blog posts that I found interesting:

Upcoming AWS events
Check your calendars and sign up for upcoming AWS and AWS Community events:

  • AWS re:Invent 2025 (December 1-5, 2025, Las Vegas) — The AWS flagship annual conference offering collaborative innovation through peer-to-peer learning, expert-led discussions, and invaluable networking opportunities.
  • AWS Summits — Join free online and in-person events that bring the cloud computing community together to connect, collaborate, and learn about AWS. Coming up soon are summits in Johannesburg (August 20) and Toronto (September 4).
  • AWS Community Days — Join community-led conferences that feature technical discussions, workshops, and hands-on labs led by expert AWS users and industry leaders from around the world: Adria (September 5), Baltic (September 10), Aotearoa (September 18), and South Africa (September 20).

Join the AWS Builder Center to learn, build, and connect with builders in the AWS community. Browse here for upcoming in-person and virtual developer-focused events.

That’s all for this week. Check back next Monday for another Weekly Roundup!

Prasad

Effectively building AI agents on AWS Serverless

Post Syndicated from Anton Aleksandrov original https://aws.amazon.com/blogs/compute/effectively-building-ai-agents-on-aws-serverless/

Imagine an AI assistant that doesn’t just respond to prompts – it reasons through goals, acts, and integrates with real-time systems. This is the promise of agentic AI.

According to Gartner, by 2028 over 33% of enterprise applications will embed agentic capabilities – up from less than 1% today. While early generative AI efforts focused on GPUs and model training, agentic systems shift the focus to CPUs, orchestration, and integration with live data – the places where organizations are starting to see real return on investment (ROI).

In this post, you’ll learn how to build and run serverless AI agents on AWS using services such as Amazon Bedrock AgentCore (preview as of this post publication), AWS Lambda, and Amazon Elastic Container Service (Amazon ECS), which provide scalable compute foundations for agentic workloads. You’ll also explore architectural patterns, state management, identity, observability, and tool usage to support production-ready deployments.

Overview

Early AI assistants were stateless and reactive – each prompt processed in isolation, with no memory of prior interactions or awareness of broader context. Gradually, AI assistants became more capable by injecting system prompts, preserving conversation history, and incorporating enterprise knowledge using Retrieval-Augmented Generation (RAG), as illustrated in the following diagram.

Despite these improvements, traditional AI assistants still lacked true autonomy. They couldn’t reason through multi-step goals, make decisions on their own, or adjust workflows dynamically based on outcomes. As a result, they worked well for simpler Q&A or predefined workflows, but struggled with dynamic, more complex, real-world tasks that require planning, using external tools, and making decisions along the way.

Agentic AI systems shift from passive content generation to autonomous, goal-driven behavior. Powered by Large Language Models (LLMs) and enhanced with memory, planning, and tool use, these systems can break down complex tasks into smaller steps, reason through each step, and take real-time actions, such as calling APIs, executing tools, or interacting with live data. By referencing the LLM within a control cycle that manages context, memory, and decision-making, these systems can choose the right tools, adapt workflows, and integrate deeply into enterprise environments, with use cases ranging from travel booking and financial analysis to DevOps automation and code debugging. This is referred to as an agentic loop. In this system, the agent relies on the LLM’s reasoning output to execute tools, capture tool results, and feed these results to the LLM as updated context (as shown in the following diagram). This happens in a loop until LLM instructs the agent to return the final output to the caller.

While agentic loop is a lightweight approach to structuring these systems, other control flow paradigms, such as graph, swarm, and workflows, are also available in open-source frameworks like LangGraph.

Introducing Strands Agents SDK

Strands Agents SDK is a code-first framework to build production-ready AI agents with minimal boilerplate. It utilizes the above-mentioned agentic loop system and abstracts common challenges like memory management, tool integration, and multi-step reasoning in a lightweight, modular Python framework. Strands SDK handles state, tool orchestration, and multi-step reasoning so agents can remember past conversations, call external APIs, enforce business rules, and adapt to changing inputs. This allows you to focus on the application’s business logic.

Because agents built with Strands SDK are essentially Python apps, they’re portable and can run across different compute options, such as Bedrock AgentCore Runtime, Lambda functions, ECS tasks, or even locally. This makes Strands Agents SDK a powerful foundation for building scalable and goal-driven AI systems. The following sections assume you’re running your AI agents built with Strands Agents SDK on Lambda functions.

Building your first serverless AI agent

Imagine you’re building an AI-powered corporate travel assistant on AWS, and you have the following technical requirements:

  1. Define the system prompts, memory, and model you want to use
  2. Integrate tools for API calls, business logic, and knowledge bases
  3. Ensure authentication and observability

Strands SDK handles heavy lifting, so you can focus on building smart, responsive agents with minimal overhead. The following code snippet creates a simple agent, according to your configuration.

from strands import Agent

agent = Agent(
    system_prompt=
      """You're a travel assistant that helps 
         employees book business trips 
         according to policy.""",
    model=my_model,
    tools=[get_policies, get_hotels, get_cars, book_travel]
)

response = agent("Book me a flight to NYC next Monday.")

That’s it. Your agent now has a personality, memory, and ability to use external tools. The Agent class in the Strands SDK abstracts agentic logic, such as maintaining conversation history, handling LLM interactions, orchestrating tools and external knowledge sources, and running the full agentic loop.

Session state management

Session state management is critical for agentic workflows. It allows agents to track goals across interactions – enabling coherent conversations, retaining context, and providing personalized experiences. Without state management, each prompt is handled in isolation, making it impossible for the agent to reference prior context or track ongoing tasks. In cloud environments, where applications need to be stateless and scalable, the solution is to externalize session state to persistent storage, such as Amazon Simple Storage Service (Amazon S3). This allows any agent instance to reconstruct the conversation history on demand, delivering a seamless, stateful user experience while keeping the agentic app itself stateless for scalability and resilience.

AI agents built with Strands store conversation history in the agent.messages property (see documentation). To support stateless compute environments, you can externalize the agent state, persisting it after each interaction and restoring it before the next. This preserves continuity across invocations while keeping your agent instances stateless. In user-aware agentic applications, you want to persist state for each user, typically associated with the user’s unique ID. The following example illustrates how you can do it with the built-in S3SessionManager class when running your agent in a stateless environment such as a Lambda function:

    session_manager = S3SessionManager(
        session_id=f"session_for_user_{user.id}",
        bucket=SESSION_STORE_BUCKET_NAME,
        prefix="agent_sessions"
    )

    agent = Agent(
        session_manager=session_manager
    )

When using Bedrock AgentCore, use the fully managed, serverless AgentCore Memory primitive to manage sessions and long-term memory. It provides relevant context to models while helping agents learn from past interactions. You can make Strands’ session manager work with AgentCore Memory similar to S3SessionManager.

Authentication and authorization

For enterprise AI agents to operate safely, they must know who the user is and what they are allowed to do. This goes beyond basic identity validation – AI agents often act on behalf of users, so they might need to enforce role-based access controls, support audit, and comply with corporate policies.

AWS services like Amazon CognitoAmazon Identity and Access Management (IAM), and Amazon API Gateway provide a solid foundation for authentication and authorization. For example, you can use Cognito to authenticate users through user pools or federated identity providers, combined with API Gateway and Lambda authorizer to validate user access permissions before forwarding requests to the agent, as shown in the preceding diagram. IAM policies define what the agent is allowed to do. After the user is both authenticated and authorized, the agent can extract the identity context, for example, from a JSON Web Token (JWT), to personalize prompts, enforce rules, or dynamically restrict actions.

The following code snippet illustrates retrieving user’s identity from the Authorization header and passing it to an agent:

def handler(event: dict, ctx):
    user_id = extract_user_id(event["headers"]["Authorization"])
    user_prompt: dict = json.loads(event["body"])["prompt"]
    agent_response = agent.prompt(user_id, user_prompt)
  
    return {
        "statusCode": 200,
        "body": json.dumps({"text": agent_response.text})
    }

The identity context can become a part of the agent’s execution loop. An agent might check the user’s department before booking travel or restrict access to sensitive tools unless the user has the appropriate permissions. By integrating authentication early, you not only enhance security, but also unlock rich personalization and audit capabilities that make agents enterprise-ready from day one.

When using Bedrock AgentCore, the AgentCore Identity primitive allows your AI agents to securely access AWS services and third-party tools either on behalf of users or as themselves with pre-authorized user consent. It provides managed OAuth 2.0 supported providers for both inbound and outbound authentication. During the preview phase, AgentCore Identity supports identity providers like Amazon Cognito, Auth0 by Okta, Microsoft Entra ID, GitHub, Google, Salesforce, and Slack. Refer to the samples for implementation details.

Building portable Strands agents on AWS

Strands Agents SDK is compute-agnostic. The agents you build are standard Python applications, which can run on any compute type.

For portability and maintainability, separate your agent’s business logic from the interface layer. By doing this, you can reuse the same core agent code across environments, whether invoked through API Gateway and Lambda functions, accessed through Application Load Balancer and Amazon ECS, running on AgentCore Runtime, or even executed locally during development, as shown in the following figure.

The following code snippets illustrate this technique.

Lambda handler code:

def handler(event: dict, ctx):
     user_id = extract_user_id(event)
     user_prompt = json.loads(event["body"])["prompt"]
     agent_response = call_agent(user_id, user_prompt)
     return {
          "statusCode":200,
          "body": json.dumps({
               "text": agent_response.mesage
          })
     }

AgentCore code:

@app.entrypoint
def invoke(payload):
     user_id = extract_user_id(payload)
     user_prompt = payload.get("prompt")
     agent_response = call_agent(user_id, user_prompt)
     return {"result": agent_response.message)

HTTP Handler code:

@app.post("/prompt")
async def prompt(request: Request, prompt_request: PromptRequest):
    user_id=extract_user_id(request)
    user_prompt = prompt_request.prompt
    agent_response = call_agent(user_id, user_prompt)
    return {"text": agent_response.message)

For local testing:

if __name__ == "__main__":
     user_id="local-testing-user"
     user_prompt="book me a trip to NYC"
     agent_response = call_agent(user_id, user_prompt)
     return agent_response.message

Agent code:

def call_agent(user_id, user_prompt):
     agent = Agent(
          system_prompt="You’re a travel agent…",
          model=my_model,
          session_manager = my_session_manager,    
      )
     agent_response = agent(user_prompt)
     return agent_response

Extending agent functionality with tools

A key strength of agentic systems is their ability to invoke tools that perform actions or retrieve real-time data, enabling agents to interact with the outside world, not just generate text. The Strands Agents SDK includes built-in tools and allows you to define your own custom tools, as either in-process Python functions or external tools accessible over HTTP using the Model Context Protocol (MCP). These tools can fetch data, call APIs, or trigger workflows, and can be registered for the agent to reason over and use during execution.

The following snippet illustrates creating an in-process tool. See the documentation for more examples.

from strands import tool 

@tool
def get_weather(city: str) -> str:
    weather = call_weather_api(city)
    return f"The current weather in {city} is {weather}"

Integrating with remote MCP servers

Model Context Protocol (MCP) is an open standard that decouples agents from tools using a client-server model. Instead of embedding tool logic directly into the agent, your agent becomes an MCP client that connects to one or more MCP servers – each exposing tools, resources, and reusable prompts.

Running remote MCP servers is especially valuable when tools span multiple business domains or are provided by third-party vendors, just like how microservices separate responsibilities across teams and systems. This separation allows each domain team to manage their own tools independently while exposing a consistent, standardized interface to agents. It also enables reuse, versioning, and centralized governance without tightly coupling logic into the agent itself. By decoupling tools from agents, MCP unlocks composability, scalability, and long-term ecosystem growth.

The following snippet illustrates configuring an MCP client to connect to a remote MCP Server, retrieving the list of tools, and integrating those tools with an agent.

mcp_client = MCPClient(lambda: streamablehttp_client(
    url=mcp_endpoint,
    headers={"Authorization": f"Bearer {token}"},
))

with mcp_client:
  tools = mcp_client.list_tools_sync()
  agent = Agent(tools=tools)

When using Bedrock AgentCore, you can operate MCP at scale through AgentCore Gateway. It provides an easy and secure way for developers to build, deploy, discover, and connect to remote tools like above at scale. With AgentCore Gateway, developers can convert APIs, Lambda functions, and existing services into Model Context Protocol (MCP)-compatible tools and make them available to agents through Gateway endpoints with just a few lines of code.

Monitoring and observability

Observability is essential when running AI agents. Beyond traditional metrics such as uptime and latency, agentic systems introduce new telemetry dimensions, such as LLM latency, token consumption, and tracing reasoning cycles. These new metrics are essential for understanding both the performance and cost of your agentic systems.

When deploying agents using AWS services such as Bedrock AgentCore, Lambda, or ECS, you inherit the built-in observability capabilities, such as seamless integration with Amazon CloudWatch for metrics, logs, and distributed tracing. This simplifies tracking invocation counts, errors, request duration, and concurrency, as shown in the following figure – essential for operating reliable and scalable agentic applications.

In addition, the Strands Agents SDK provides built-in agent observability features. It uses OpenTelemetry (OTEL) to automatically trace each agent interaction, including spans for LLM calls, tool usage, and context updates. It also exports detailed metrics such as token counts, tool execution times, and decision cycle durations. These metrics can be sent to any OTEL-compatible backend, giving you deep, real-time visibility into how your agents reason, act, and adapt. The following snippet shows built-in token usage metrics:

{
  "accumulated_usage": {
    "inputTokens": 1539,
    "outputTokens": 122,
    "totalTokens": 1661
  },
  "average_cycle_time": 0.881234884262085,
  "total_cycles": 2,
  "total_duration": 1.881234884262085,
  ... redacted ...
}

Learn more about observability and evaluation of Strands agents from this sample code.

When using Bedrock AgentCore, the AgentCore Observability primitive helps you to log and capture metrics and traceability from other AgentCore primitives like runtime, memory, and gateway, as described in this tutorial.

Security considerations

You should build secure communication and access controls layers deploying AI agents that integrate with remote MCP servers. All client-server interactions should be encrypted using TLS, ideally with mutual TLS for bidirectional authentication. Access to tools should be validated through authorization checks with fine-grained permissions to enforce least privilege access. Deploying MCP servers behind an API Gateway provides additional security layers like DDoS protection, WAF, and centralized authentication. Use API Gateway logging capabilities to capture caller identity and execution outcomes. Using trusted, versioned MCP repositories helps protect against supply chain attacks and ensures consistent tool governance across teams. Protocols such as MCP are evolving rapidly, you should always use the most recent versions to minimize potential security vulnerabilities risk.

In addition, you should leverage security best practices described in the AWS Well-Architected Framework Security Pillar, such as enforcing strict IAM role scoping, integrating with identity providers for user context, encrypting all data in transit and at rest, and using VPC endpoints and PrivateLink to limit network exposure. To protect against prompt injection attacks, sanitize inputs, and ensure you maintain comprehensive audit logs for compliance and governance.

Sample project

Follow instructions in this GitHub repo to deploy a sample project implementing the practices described in this post using the AWS Serverless compute. The repo includes a travel agent implemented with Strands Agents SDK and a remote MCP server, both running as Lambda functions.

Conclusion

Agentic AI moves beyond simple prompt-response interactions to enable dynamic, goal-driven workflows. In this post, you learned how to build scalable, production-ready agents on AWS using the Strands Agents SDK and serverless services such as Lambda and Amazon ECS.

By externalizing state, integrating authentication, and adding observability, agents can operate securely and at scale. With support for in-process and remote tools through the MCP, you can cleanly separate responsibilities and build composable, enterprise-ready systems. You can combine these patterns to deliver intelligent, adaptable AI agents that fit naturally into modern cloud and event-driven architectures.

Useful resources

To learn more about Serverless architectures see Serverless Land.

Enhance Amazon EMR observability with automated incident mitigation using Amazon Bedrock and Amazon Managed Grafana

Post Syndicated from Yu-Ting Su original https://aws.amazon.com/blogs/big-data/enhance-amazon-emr-observability-with-automated-incident-mitigation-using-amazon-bedrock-and-amazon-managed-grafana/

Maintaining high availability and quick incident response for Amazon EMR clusters is important in data analytics environments. In this post, we show you how to build an automated observability system that combines Amazon Managed Grafana with Amazon Bedrock to detect and remediate EMR cluster issues. We demonstrate how to integrate real-time monitoring with AI-powered remediation suggestions, combining Amazon Managed Grafana for visualization, Amazon Bedrock for intelligent response recommendations, and AWS Systems Manager for automated remediation actions on Amazon Web Services (AWS).

Solution overview

This solution helps you improve EMR cluster observability through a comprehensive four-layer architecture—comprising monitoring, notification, remediation, and knowledge management—to provide the following features:

  • Real-time monitoring of EMR clusters using Amazon Managed Service for Prometheus and Amazon Managed Grafana
  • Automated first-aid remediation through Systems Manager
  • AI-powered incident response suggestions using Amazon Bedrock
  • Integration with the AWS Premium Support knowledge base
  • Historical incident data archival and analysis

The implementation of this architecture delivers the following key benefit:

  • Reduced Mean time to resolution (MTTR)
  • Proactive incident prevention
  • Automated first-response actions
  • Knowledge base enrichment through machine learning

The following diagram illustrates the solution architecture.

End-to-end AWS monitoring solution diagram integrating Knowledge Center, Support, CloudWatch metrics with EventBridge rules and Lambda processing

The architecture comprises the following core components:

  • Monitoring layer – The monitoring layer uses Amazon Managed Service for Prometheus and Amazon CloudWatch to capture real-time metrics from EMR clusters. Amazon Managed Grafana serves as the visualization layer, offering comprehensive dashboards for Apache YARN, HDFS, Apache HBase, and Apache Hudi performance monitoring. Advanced alerting mechanisms trigger notifications based on predefined query results.
  • Notification layer – To provide timely and reliable alert delivery, the notification layer uses Amazon Simple Notification Service (Amazon SNS) for distribution and Amazon Simple Queue Service (Amazon SQS) for message queuing. This architecture prevents message delays and provides a robust trigger mechanism for AWS Lambda functions.
  • Remediation layer – The remediation layer enables automatic issue resolution through:
    • Lambda functions for orchestration
    • Systems Manager for script execution
    • Amazon Bedrock (amazon.nova-lite-v1:0) for generating intelligent response recommendations
  • Knowledge management layer – To maintain an up-to-date knowledge base, the solution:

We provide an AWS CloudFormation template to deploy the solution resources.

Prerequisites

Before starting this walkthrough, make sure you have access to the following AWS resources and configurations:

  • An AWS account
  • Access to the US East (N. Virginia) AWS Region
    • Add access to Amazon Bedrock foundation models (amazon.nova-lite-v1:0)

  • Amazon EMR version 6.15.0 (used in this demo)
  • Archived technical or troubleshooting articles
  • AWS IAM Identity Center enabled with at least one role that can become a Grafana administrator
  • (Optional) AWS Premium Support with a business support plan or higher for enhanced troubleshooting capabilities

Throughout this walkthrough, we provide detailed instructions to set up and configure these prerequisites if you haven’t already done so.

Configure resources using AWS CloudFormation

Complete the following steps to configure your resources:

  1. Launch the CloudFormation stack:

launch stack

  1. Provide emrobservability as the stack name.
  2. Select a virtual private cloud (VPC) and assign a public subnet.
  3. For EMRClusterName, enter a name for your cluster (default: emrObservability).
  4. Enter an existing Amazon S3 location as the Apache HBase root directory location (for example, s3://mybucket/my/hbase/rootdir/).
  5. For MasterInstanceType and CoreInstanceType, enter your instance types (default: m5.xlarge for both).
  6. For CoreInstanceCount, enter your instance count (default: 2).
  7. For SSHIPRange, use CheckIp and enter your IP (for example, 10.1.10/32).
  8. Choose the release label (default: 6.15.0).
  9. For KeyName, enter a key name to SSH to Amazon Elastic Compute Cloud (Amazon EC2) instances.
  10. For LatestAmiId, enter your AMI (default: /aws/service/ami-amazon-linux-latest/amzn2-ami-hvm-x86_64-gp2).
  11. For KBS3Bucket, enter a name for your S3 bucket (for example, mykbbucket).
  12. For SubscriptionEndpoint, enter an email address to receive notifications and responses (for example, [email protected]).

Accept subscription confirmation

Accept the subscription confirmation sent to the email address you specified in the CloudFormation stack parameters. The following screenshot shows an example of the email you receive.

AWS email confirmation for SNS topic subscription to QA Lambda function responses with opt-out instructions

Prepare the knowledge base

Complete the following steps to populate the S3 bucket with archived technical articles and cases:

  1. On the Lambda console, choose Functions in the navigation pane.
  2. Choose the function CustomFunctionCopyKCArticlesToS3Bucket.

AWS Lambda console displaying Functions page with CustomFunctionCopyKCArticlesToS3Bucket function details

  1. Manually invoke the function by choosing Test on the Test tab.

AWS Lambda Test tab interface with event configuration options

  1. Verify successful execution by checking the CloudWatch logs.

AWS Lambda successful function execution result with null output

  1. Repeat the process for the Lambda function CustomFunctionCopyCasesToS3Bucket.

Lambda function interface displaying CustomFunctionCopyCasesToS3Bucket configuration with CloudFormation ID and description panel

AWS Lambda test interface showing Test event configuration options and action buttons

AWS Lambda function execution success message with null response and SHA-256 code

  1. Confirm the S3 bucket has been populated with archived technical articles and cases.

Amazon S3 bucket interface showing two folders with action buttons and search functionality

Sync data to the Amazon Bedrock knowledge base

Complete the following steps to sync the data to your knowledge base:

  1. On the Lambda console, choose Functions in the navigation pane.
  2. Choose the function KBDataSourceSync.

AWS Lambda console displaying filtered functions with CloudFormation tags, Python runtime versions, and modification timestamps

  1. Manually invoke the function by choosing Test on the Test tab.

This task might take 10–15 minutes to complete.

AWS Lambda console test configuration panel with CloudWatch integration and event creation controls

  1. Verify successful execution by checking the CloudWatch logs.

Lambda function execution results showing successful completion status and details

Configure your Amazon Managed Grafana workspace

Complete the following steps to configure your Amazon Managed Grafana workspace:

  1. On the Amazon Managed Grafana console, choose Workspaces in the navigation pane.
  2. Open your workspace.
  3. Choose Assign new user or group.

Amazon Grafana workspace showing IAM configuration notice and user assignment button

  1. Select your IAM Identity Center role and choose Assign users and groups.

Amazon Grafana IAM Identity Center user assignment panel with search and selection controls

  1. On the Admin dropdown menu, choose Make admin.

Amazon Grafana user list showing assigned viewer with admin action options

  1. Enable Grafana alerting, then choose Save changes.

Amazon Grafana alerting configuration panel showing disabled status with navigation tabs and edit button

Amazon Grafana configuration panel showing enabled alerting and plugin management settings

  1. Wait 10 minutes for the workspace to become active.
  2. When it’s active, sign in to the Grafana workspace. (For more information, refer to Connect to your workspace.)

Configure data sources

Add and configure the following data sources:

  1. For Service, choose CloudWatch, then select your Region and add CloudWatch as a data source.

  1. Choose Amazon Managed Service for Prometheus as a second data source and select your Region.

  1. Validate CloudWatch connectivity:
    1. Run test queries (for example, Namespace: AWS/EC2, Metric name: CPUUtilization, Statistic: Maximum).
      Amazon Managed Gragana interface showing CPU utilization query setup for EC2 instance.
    2. Verify CloudWatch metric retrieval.
      Line graph showing CPU utilization over time with peak at 40%.
  1. Validate Amazon Managed Service for Prometheus connectivity:
    1. Run test queries (for example, Metric: hadoop_hbase_numregionservers, Label filters: cluster_id = <Amazon EMR cluster ID>).
      Amazon Managed Grafana query interface showing Hadoop HBase metric configuration.
    2. Verify Prometheus metric retrieval.
      Amazon Managed Grafana monitoring dashboard showing a graph with HBase Region Server amount from 0 to 2

Confirm SNS notification channels

Complete the following steps to confirm your SNS notification is set up:

  1. On the Amazon SNS console, choose Topics in the navigation pane.
  2. Locate and note the ARNs for -LambdaFunctionTopic and -QALambdaFunctionTopic.

AWS SNS Topics list showing 4 topics with names, types, and ARNs

AWS SNS Topics console showing filtered search results for "LambdaFunctionTopic"

AWS SNS Topics console showing filtered search results for "QALambdaFunctionTopic"

  1. Choose Contact points under Alerting.

  1. Create the first contact point:
    1. For Name, enter SNS_SSM.
    2. For Integration, choose AWS SNS.
    3. For Topic, enter the ARN for LambdaFunctionTopic.
    4. For Auth Provider, choose Workspace IAM role.
    5. For Alert Message format, choose JSON.

  1. Create the second contact point:
    1. For Name, enter SNS_QA.
    2. For Integration, choose AWS SNS.
    3. For Topic, enter the ARN for QALambdaFunctionTopic.
    4. For Auth Provider, choose Workspace IAM role.
    5. For Alert Message format, choose JSON.

Create alert rules

Complete the following steps to set up two critical alert rules:

  1. Choose Alert rules under Alerting.

  1. Set up alerting if the Apache HBase region server status is abnormal:
    1. For Alert name, enter HBase region server down.
    2. For Data source, choose Amazon Managed Service for Prometheus.
    3. For Metric, choose hadoop_hbase_numregionservers.
      Alert rule configuration interface for HBase region server monitoring
    4. For Threshold, configure to alert if the region server count is less than 2 for 3 minutes.
      Amazon Managed Grafana alert rule configuration interface with expressions setup
    5. For Evaluation interval, set to 1 minute.
      New evaluation group creation modal showing P0_RegionServer name input and 1m interval settingHBase alert configuration panel showing P0_RegionServer group and 3m pending period
    6. For Contact point, choose SNS_SSM.
      Amazon Managed Grafana alert configuration interface showing labels and notifications setup with AWS SNS integration
  1. Create a second alert for if Amazon EC2 CPU utilization is abnormal:
    1. For Alert name, enter EC2 CPU utilization too high.
    2. For Data source, choose Amazon CloudWatch.
    3. For Namespace, choose AWS/EC2.
    4. For Metric name, choose CPUUtilization
    5. For Statistic, choose Maximum.
      Amazon CloudWatch query interface for setting up EC2 CPU utilization alert conditions
    6. For Threshold, configure to alert if CPU utilization is more than 95% for 3 minutes.
      Amazon Managed Grafana alert interface with Reduce and Threshold expressions for alert condition management
    7. For Evaluation interval, configure to 1 minute.
      New evaluation group configuration modal showing CPU utilization monitoring setup with 1-minute interval
      AWS Managed Grafana alert rule configuration screen showing evaluation behavior settings
    8. For Contact point, choose SNS_QA.Amazon Managed Grafana alert configuration showing customizable labels, contact point selection for SNS_QA integration
  1. On the alert rule creation page, scroll to 5. Add annotations and for Summary, add a clear description of the alert, for example, CPU utilization on EC2 instance is too high.

Alert configuration summary field with "CPU utilization on EC2 instance is too high" warning message

Apache HBase region server incident test

To confirm the system is working as expected, complete the following Apache HBase region server incident test:

  1. SSH into an EMR core instance.
  2. Stop the Apache HBase region server using systemctl:
 # Stop HBase region server service 
 sudo systemctl stop hbase-regionserver.service 

  1. Verify the service status:
 # Check the current state of HBase region server service 
 sudo systemctl status hbase-regionserver.service
  1. Observe Amazon Managed Grafana alert progression:
    1. Monitor alert status changes.
      Alert dashboard showing HBase region server alert status in pending state
      Alert dashboard showing HBase region server alert in firing state
    2. Verify SNS message generation.
    3. Confirm SQS message queuing.
    4. Track the Lambda function triggered for remediation.

Terminal output showing HBase RegionServer service status and daemon processes

HBase monitoring interface displaying region server status with health indicators and action buttons

CPU utilization stress test

Complete the following CPU utilization stress test:

  1. SSH into the EMR primary instance.
  2. Install stress testing tools:
 sudo amazon-linux-extras install epel -y
 sudo yum install stress -y 

  1. Verify the installation:
 stress --version 

  1. Generate high CPU load using the stress command and the following command structure:
 sudo stress [options] 

For our Amazon EMR test, use the following command:

 # For m5.xlarge instances (4 vCPUs) sudo stress --cpu 4 

-c 4 in the command creates 4 CPU-bound processes (one for each vCPU).The following are instance type vCPUs for your reference:

  • m5.xlarge: 4 vCPUs
  • m5.2xlarge: 8 vCPUs
  • m5.4xlarge: 16 vCPUs
  1. Monitor system response:
    1. Observe Amazon Managed Grafana alert status changes.
      Amazon Managed Grafana dashboard header showing rules status
    2. Verify Amazon Bedrock recommendation generation.
    3. Check SNS email notification delivery.
      AWS SNS notification email showing troubleshooting steps for high CPU usageCode snippet showing CPU usage troubleshooting steps in red text

Best practices and considerations

Monitoring infrastructure requires precise alert prioritization and threshold configuration. Alert aggregation techniques prevent notification overload by consolidating event streams and reducing redundant alerts. Operational teams must maintain dashboards through consistent updates and metric integration, providing real-time visibility into system performance and health.

Security implementations focus on least-privilege AWS Identity and Access Management (IAM) roles, restricting access to critical resources and minimizing potential breach vectors. Data protection strategies involve encryption protocols for information at rest and in transit, using AES-256 standards. Automated security audit processes scan automation scripts, identifying potential vulnerabilities through code analysis and runtime inspection.

Performance optimization in serverless architectures uses Lambda extensions to cache knowledge base content, reducing latency and improving response times. Retry mechanisms for API calls implement exponential backoff strategies, mitigating transient network exceptions and enhancing system resilience. Execution time monitoring of Lambda functions enables detection of anomalies through statistical analysis, providing insights into potential system-wide incidents or performance degradations.

Clean up

To avoid incurring future charges, delete the resources by deleting the parent stack on the AWS CloudFormation console.

Conclusion

This solution provides a robust framework for automated EMR cluster monitoring and incident response. By combining real-time monitoring with AI-powered remediation suggestions and automated execution, organizations can significantly reduce MTTR for common Amazon EMR issues while building a knowledge base for future incident response.

Try out this solution for your own use case, and leave your feedback in the comments section.


About the authors

Author Yu-ting Su, Sr. Hadoop System Engineer, AWS Support Engineering. Yu-Ting is a Sr. Hadoop Systems Engineer at Amazon Web Services (AWS). Her expertise is in Amazon EMR and Amazon OpenSearch Service. She’s passionate about distributing computation and helping people to bring their ideas to life.

AWS Weekly Roundup: OpenAI models, Automated Reasoning checks, Amazon EVS, and more (August 11, 2025)

Post Syndicated from Veliswa Boya original https://aws.amazon.com/blogs/aws/aws-weekly-roundup-openai-models-automated-reasoning-checks-amazon-evs-and-more-august-11-2025/

AWS Summits in the northern hemisphere have mostly concluded but the fun and learning hasn’t yet stopped for those of us in other parts of the globe. The community, customers, partners, and colleagues enjoyed a day of learning and networking last week at the AWS Summit Mexico City and the AWS Summit Jakarta.


Last week’s launches
These are the launches from last week that caught my attention:

  • OpenAI open weight models on AWSOpenAI open weight models (gpt-oss-120b and gpt-oss-20b) are now available on AWS. These open weight models excel at coding, scientific analysis, and mathematical reasoning, with performance comparable to leading alternatives.
  • Amazon Elastic VMware Service — Amazon Elastic VMware Service (Amazon EVS), a new AWS service that lets you run VMware Cloud Foundation (VCF) environments directly within your Amazon Virtual Private Cloud (Amazon VPC), is now generally available.
  • Automated Reasoning checks — Automated Reasoning checks, a new Amazon Bedrock Guardrails policy that was previewed during AWS re:Invent, is now generally available. Automated Reasoning checks helps you validate the accuracy of content generated by foundation models (FMs) against a domain knowledge. Read more in Danilo’s post on how this can help prevent factual errors that can be caused by AI hallucinations.
  • Multi-Region application recovery service — In this post, Sébastien writes about the announcement of Amazon Application Recovery Controller (ARC) Region switch, a fully managed, highly available capability that enables organizations to plan, practice, and orchestrate Region switches with confidence, eliminating the uncertainty around cross-Region recovery operations.

Additional updates
I thought these projects, blog posts, and news items were also interesting:

Upcoming AWS events
Keep a look out and be sure to sign up for these upcoming events:

AWS re:Invent 2025 (December 1-5, 2025, Las Vegas) — AWS’s flagship annual conference offering collaborative innovation through peer-to-peer learning, expert-led discussions, and invaluable networking opportunities.

AWS Summits — Join free online and in-person events that bring the cloud computing community together to connect, collaborate, and learn about AWS. Coming up soon are the summits at São Paulo (August 13) and Johannesburg (August 20).

AWS Community Days — Join community-led conferences that feature technical discussions, workshops, and hands-on labs led by expert AWS users and industry leaders from around the world: Australia (August 15), Adria (September 5), Baltic (September 10), Aotearoa (September 18), and South Africa (September 20).

Join the AWS Builder Center to learn, build, and connect with builders in the AWS community. Browse here for upcoming in-person and virtual developer-focused events.

That’s all for this week. Check back next Monday for another Weekly Roundup!

Veliswa.

Minimize AI hallucinations and deliver up to 99% verification accuracy with Automated Reasoning checks: Now available

Post Syndicated from Danilo Poccia original https://aws.amazon.com/blogs/aws/minimize-ai-hallucinations-and-deliver-up-to-99-verification-accuracy-with-automated-reasoning-checks-now-available/

Today, I’m happy to share that Automated Reasoning checks, a new Amazon Bedrock Guardrails policy that we previewed during AWS re:Invent, is now generally available. Automated Reasoning checks helps you validate the accuracy of content generated by foundation models (FMs) against a domain knowledge. This can help prevent factual errors due to AI hallucinations. The policy uses mathematical logic and formal verification techniques to validate accuracy, providing definitive rules and parameters against which AI responses are checked for accuracy.

This approach is fundamentally different from probabilistic reasoning methods which deal with uncertainty by assigning probabilities to outcomes. In fact, Automated Reasoning checks delivers up to 99% verification accuracy, providing provable assurance in detecting AI hallucinations while also assisting with ambiguity detection when the output of a model is open to more than one interpretation.

With general availability, you get the following new features:

  • Support for large documents in a single build, up to 80K tokens – Process extensive documentation; we found this can add up to 100 pages of content
  • Simplified policy validation – Save your validation tests and run them repeatedly, making it easier to maintain and verify your policies over time
  • Automated scenario generation – Create test scenarios automatically from your definitions, saving time and effort while helping make coverage more comprehensive
  • Enhanced policy feedback – Provide natural language suggestions for policy changes, simplifying the way you can improve your policies
  • Customizable validation settings – Adjust confidence score thresholds to match your specific needs, giving you more control over validation strictness

Let’s see how this works in practice.

Creating Automated Reasoning checks in Amazon Bedrock Guardrails
To use Automated Reasoning checks, you first encode rules from your knowledge domain into an Automated Reasoning policy, then use the policy to validate generated content. For this scenario, I’m going to create a mortgage approval policy to safeguard an AI assistant evaluating who can qualify for a mortgage. It is important that the predictions of the AI system do not deviate from the rules and guidelines established for mortgage approval. These rules and guidelines are captured in a policy document written in natural language.

In the Amazon Bedrock console, I choose Automated Reasoning from the navigation pane to create a policy.

I enter name and description of the policy and upload the PDF of the policy document. The name and description are just metadata and do not contribute in building the Automated Reasoning policy. I describe the source content to add context on how it should be translated into formal logic. For example, I explain how I plan to use the policy in my application, including sample Q&A from the AI assistant.

Consoel screenshot.

When the policy is ready, I land on the overview page, showing the policy details and a summary of the tests and definitions. I choose Definitions from the dropdown to examine the Automated Reasoning policy, made of rules, variables, and types that have been created to translate the natural language policy into formal logic.

The Rules describe how variables in the policy are related and are used when evaluating the generated content. For example, in this case, which are the thresholds to apply and how some of the decisions are taken. For traceability, each rule has its own unique ID.

Console screenshot.

The Variables represent the main concepts at play in the original natural language documents. Each variable is involved in one or more rules. Variables allow complex structures to be easier to understand. For this scenario, some of the rules need to look at the down payment or at the credit score.

Console screenshot.

Custom Types are created for variables that are neither boolean nor numeric. For example, for variables that can only assume a limited number of values. In this case, there are two type of mortgage described in the policy, insured and conventional.

Console screenshot.

Now we can assess the quality of the initial Automated Reasoning policy through testing. I choose Tests from the dropdown. Here I can manually enter a test, consisting of input (optional) and output, such as a question and its possible answer from the interaction of a customer with the AI assistant. I then set the expected result from the Automated Reasoning check. The expected result can be valid (the answer is correct), invalid (the answer is not correct), or satisfiable (the answer could be true or false depending on specific assumptions). I can also assign a confidence threshold for the translation of the query/content pair from natural language to logic.

Before I enter tests manually, I use the option to automatically generate a scenario from the definitions. This is the easiest way to validate a policy and (unless you’re an expert in logic) should be the first step after the creation of the policy.

For each generated scenario, I provide an expected validation to say if it is something that can happen (satisfiable) or not (invalid). If not, I can add an annotation that can then be used to update the definitions. For a more advanced understanding of the generated scenario, I can show the formal logic representation of a test using SMT-LIB syntax.

Console screenshot.

After using the generate scenario option, I enter a few tests manually. For these tests, I set different expected results: some are valid, because they follow the policy, some are invalid, because they flout the policy, and some are satisfiable, because their result depends on specific assumptions.

Console screenshot.

Then, I choose Validate all tests to see the results. All tests passed in this case. Now, when I update the policy, I can use these tests to validate that the changes didn’t introduce errors.

Console screenshot.

For each test, I can look at the findings. If a test doesn’t pass, I can look at the rules that created the contradiction that made the test fail and go against the expected result. Using this information, I can understand if I should add an annotation, to improve the policy, or correct the test.

Console screenshot.

Now that I’m satisfied with the tests, I can create a new Amazon Bedrock guardrail (or update an existing one) to use up to two Automated Reasoning policies to check the validity of the responses of the AI assistant. All six policies offered by Guardrails are modular, and can be used together or separately. For example, Automated Reasoning checks can be used with other safeguards such as content filtering and contextual grounding checks. The guardrail can be applied to models served by Amazon Bedrock or with any third-party model (such as OpenAI and Google Gemini) via the ApplyGuardrail API. I can also use the guardrail with an agent framework such as Strands Agents, including agents deployed using Amazon Bedrock AgentCore.

Console screenshot.

Now that we saw how to set up a policy, let’s look at how Automated Reasoning checks are used in practice.

Customer case study – Utility outage management systems
When the lights go out, every minute counts. That’s why utility companies are turning to AI solutions to improve their outage management systems. We collaborated on a solution in this space together with PwC. Using Automated Reasoning checks, utilities can streamline operations through:

  • Automated protocol generation – Creates standardized procedures that meet regulatory requirements
  • Real-time plan validation – Ensures response plans comply with established policies
  • Structured workflow creation – Develops severity-based workflows with defined response targets

At its core, this solution combines intelligent policy management with optimized response protocols. Automated Reasoning checks are used to assess AI-generated responses. When a response is found to be invalid or satisfiable, the result of the Automated Reasoning check is used to rewrite or enhance the answer.

This approach demonstrates how AI can transform traditional utility operations, making them more efficient, reliable, and responsive to customer needs. By combining mathematical precision with practical requirements, this solution sets a new standard for outage management in the utility sector. The result is faster response times, improved accuracy, and better outcomes for both utilities and their customers.

In the words of Matt Wood, PwC’s Global and US Commercial Technology and Innovation Officer:

“At PwC, we’re helping clients move from AI pilot to production with confidence—especially in highly regulated industries where the cost of a misstep is measured in more than dollars. Our collaboration with AWS on Automated Reasoning checks is a breakthrough in responsible AI: mathematically assessed safeguards, now embedded directly into Amazon Bedrock Guardrails. We’re proud to be AWS’s launch collaborator, bringing this innovation to life across sectors like pharma, utilities, and cloud compliance—where trust isn’t a feature, it’s a requirement.”

Things to know
Automated Reasoning checks in Amazon Bedrock Guardrails is generally available today in the following AWS Regions: US East (Ohio, N. Virginia), US West (Oregon), and Europe (Frankfurt, Ireland, Paris).

With Automated Reasoning checks, you pay based on the amount of text processed. For more information, see Amazon Bedrock pricing.

To learn more, and build secure and safe AI applications, see the technical documentation and the GitHub code samples. Follow this link for direct access to the Amazon Bedrock console.

The videos in this playlist include an introduction to Automated Reasoning checks, a deep dive presentation, and hands-on tutorials to create, test, and refine a policy.

Danilo

OpenAI open weight models now available on AWS

Post Syndicated from Danilo Poccia original https://aws.amazon.com/blogs/aws/openai-open-weight-models-now-available-on-aws/

AWS is committed to bringing you the most advanced foundation models (FMs) in the industry, continuously expanding our selection to include groundbreaking models from leading AI innovators so that you always have access to the latest advancements to drive your business forward.

Today, I am happy to announce the availability of two new OpenAI models with open weights in Amazon Bedrock and Amazon SageMaker JumpStart. OpenAI gpt-oss-120b and gpt-oss-20b models are designed for text generation and reasoning tasks, offering developers and organizations new options to build AI applications with complete control over their infrastructure and data.

These open weight models excel at coding, scientific analysis, and mathematical reasoning, with performance comparable to leading alternatives. Both models support a 128K context window and provide adjustable reasoning levels (low/medium/high) to match your specific use case requirements. The models support external tools to enhance their capabilities and can be used in an agentic workflow, for example, using a framework like Strands Agents.

With Amazon Bedrock and Amazon SageMaker JumpStart, AWS gives you the freedom to innovate with access to hundreds of FMs from leading AI companies, including OpenAI open weight models. With our comprehensive selection of models, you can match your AI workloads to the perfect model every time.

Through Amazon Bedrock, you can seamlessly experiment with different models, mix and match capabilities, and switch between providers without rewriting code—turning model choice into a strategic advantage that helps you continuously evolve your AI strategy as new innovations emerge. At launch, these new models are available in Bedrock via an OpenAI compatible endpoint. You can point the OpenAI SDK to this endpoint or use the Bedrock InvokeModel and Converse API.

With SageMaker JumpStart, you can quickly evaluate, compare, and customize models for your use case. You can then deploy the original or the customized model in production with the SageMaker AI console or using the SageMaker Python SDK.

Let’s see how these work in practice.

Getting started with OpenAI open weight models in Amazon Bedrock
In the Amazon Bedrock console, I choose Model access from the Configure and learn section of the navigation pane. Then, I navigate to the two listed OpenAI models on this page and request access.

Console screenshot

Now that I have access, I use the Chat/Test playground to test and evaluate the models. I select OpenAI as the category and then the gpt-oss-120b model.

Console screenshot

Using this model, I run the following sample prompt:

A family has $5,000 to save for their vacation next year. They can place the money in a savings account earning 2% interest annually or in a certificate of deposit earning 4% interest annually but with no access to the funds until the vacation. If they need $1,000 for emergency expenses during the year, how should they divide their money between the two options to maximize their vacation fund?

This prompt generates an output that includes the chain of thought used to produce the result.

I can use these models with the OpenAI SDK by configuring the API endpoint (base URL) and using an Amazon Bedrock API key for authentication. For example, I set this environment variables to use the US West (Oregon) AWS Region endpoint (us-west-2) and my Amazon Bedrock API key:

export OPENAI_API_KEY="<my-bedrock-api-key>"
export OPENAI_BASE_URL="https://bedrock-runtime.us-west-2.amazonaws.com/openai/v1"

Now I invoke the model using the OpenAI Python SDK.

client = OpenAI()

response = client.chat.completion.create(
    messages=[{
        "role": "user",
        "content": "Hello, how are you?"
    }],
    model="openai.gpt-oss-120b-1:0",
    stream=True
)

for item in response:
    print(item)

To build an AI agent, I can choose any framework that supports the Amazon Bedrock API or the OpenAI API. For example, here’s the starting code for Strands Agents using the Amazon Bedrock API:

from strands import Agent
from strands.models import BedrockModel
from strands_tools import calculator

model = BedrockModel(
    model_id="openai.gpt-oss-120b-1:0"
)
agent = Agent(
    model=model,
    tools=[calculator]
)

agent("Tell me the square root of 42 ^ 3")

I save the code (app.py file), install the dependencies, and run the agent locally:

pip install strands-agents strands-agents-tools
python app.py

When I am satisfied with the agent, I can deploy in production using the capabilities offered by Amazon Bedrock AgentCore, including a fully managed serverless runtime and memory and identity management.

Getting started with OpenAI open weight models in Amazon SageMaker JumpStart
In the Amazon SageMaker AI console, you can use OpenAI open weight models in the SageMaker Studio. The first time I do this, I need to set up a SageMaker domain. There are options to set it up for a single user (simpler) or an organization. For these tests, I use a single user setup.

In the SageMaker JumpStart model view, I have access to a detailed description of the gpt-oss-120b or gpt-oss-20b model.

I choose the gpt-oss-20b model and then deploy the model. In the next steps, I select the instance type and the initial instance count. After a few minutes, the deployment creates an endpoint that I can then invoke in SageMaker Studio and using any AWS SDKs.

To learn more, visit GPT OSS models from OpenAI are now available on SageMaker JumpStart in the AWS Artificial Intelligence Blog.

Things to know
The new OpenAI open weight models are now available in Amazon Bedrock in the US West (Oregon) AWS Region, while Amazon SageMaker JumpStart supports these models in US East (Ohio, N. Virginia) and Asia Pacific (Mumbai, Tokyo).

Each model comes equipped with full chain-of-thought output capabilities, providing you with detailed visibility into the model’s reasoning process. This transparency is particularly valuable for applications requiring high levels of interpretability and validation. These models give you the freedom to modify, adapt, and customize them to your specific needs. This flexibility allows you to fine-tune the models for your unique use cases, integrate them into your existing workflows, and even build upon them to create new, specialized models tailored to your industry or application.

Security and safety are built into the core of these models, with comprehensive evaluation processes and safety measures in place. The models maintain compatibility with the standard GPT-4 tokenizer.

Both models can be used in your preferred environment, whether that’s through the serverless experience of Amazon Bedrock or the extensive machine learning (ML) development capabilities of SageMaker JumpStart. For information about the costs associated with using these models and services, visit the Amazon Bedrock pricing and Amazon SageMaker AI pricing pages.

To learn more, see the parameters for the models and the chat completions API in the Amazon Bedrock documentation.

Get started today with OpenAI open weight models on AWS in the Amazon Bedrock console or in Amazon SageMaker AI console.

Danilo

AWS Weekly Roundup: Kiro, AWS Lambda remote debugging, Amazon ECS blue/green deployments, Amazon Bedrock AgentCore, and more (July 21, 2025)

Post Syndicated from Donnie Prakoso original https://aws.amazon.com/blogs/aws/aws-weekly-roundup-kiro-aws-lambda-remote-debugging-amazon-ecs-blue-green-deployments-amazon-bedrock-agentcore-and-more-july-21-2025/

I’m writing this as I depart from Ho Chi Minh City back to Singapore. Just realized what a week it’s been, so let me rewind a bit. This week, I tried my first Corne keyboard, wrapped up rehearsals for AWS Summit Jakarta with speakers who are absolutely raising the bar, and visited Vietnam to participate as a technical keynote speaker in AWS Community Day Vietnam, an energetic gathering of hundreds of cloud practitioners and AWS enthusiasts who shared knowledge through multiple technical tracks and networking sessions.

What I presented was a keynote titled “Reinvent perspective as modern developers”, featuring serverless, containers, and how we can cut the learning curves and be more productive with Amazon Q Developer and Kiro. I got a chance to discuss with a couple of AWS Community Builders and community developers, who shared how Amazon Q Developer actually addressed their challenges on building applications, with several highlighting significant productivity improvements and smoother learning curves in their cloud development journeys.

As I head back to Singapore, I’m carrying with me not just memories of delicious cà phê sữa đá (iced milk coffee), but also fresh perspectives and inspirations from this vibrant community of cloud innovators.

Introducing Kiro
One of the highlights from last week was definitely Kiro, an AI IDE that helps you deliver from concept to production through a simplified developer experience for working with AI agents. Kiro goes beyond “vibe coding” with features like specs and hooks that help get prototypes into production systems with proper planning and clarity.

Join the waitlist to get notified when it becomes available.

Last week’s AWS Launches
In other news, last week we had AWS Summit in New York, where we released several services. Here are some launches that caught my attention:

Console to IDE Integration

ECS Blue-Green Deployments

AWS Free Tier Enhanced Benefits

  • Monitor and debug event-driven applications with new Amazon EventBridge logging — Amazon EventBridge now provides enhanced logging capabilities that offer comprehensive event lifecycle tracking with detailed information about successes, failures, and status codes. This new observability feature addresses microservices and event-driven architecture monitoring challenges by providing visibility into the complete event journey.

EventBridge Enhanced Logging

S3 Vectors Overview

  • Amazon EKS enables ultra-scale AI/ML workloads with support for 100k nodes per cluster — Amazon EKS now supports up to 100,000 worker nodes in a single cluster, enabling customers to scale up to 1.6 million AWS Trainium accelerators or 800K NVIDIA GPUs. This industry-leading scale empowers customers to train trillion-parameter models and advance AGI development while maintaining Kubernetes conformance and familiar developer experience.

EKS Ultra-Scale Performance Improvements

From AWS Builder Center
In case you missed it, we just launched AWS Builder Center and integrated community.aws. Here are my top picks from the posts:

Upcoming AWS events
Check your calendars and sign up for upcoming AWS and AWS Community events:

  • AWS re:Invent – Register now to get a head start on choosing your best learning path, booking travel and accommodations, and bringing your team to learn, connect, and have fun. If you’re an early-career professional, you can apply to the All Builders Welcome Grant program, which is designed to remove financial barriers and create diverse pathways into cloud technology.
  • AWS Builders Online Series – If you’re based in one of the Asia Pacific time zones, join and learn fundamental AWS concepts, architectural best practices, and hands-on demonstrations to help you build, migrate, and deploy your workloads on AWS.
  • AWS Summits — Join free online and in-person events that bring the cloud computing community together to connect, collaborate, and learn about AWS. Register in your nearest city: Taipei (July 29), Mexico City (August 6), and Jakarta (June 26–27).
  • AWS Community Days — Join community-led conferences that feature technical discussions, workshops, and hands-on labs led by expert AWS users and industry leaders from around the world: Singapore (August 2), Australia (August 15), Adria (September 5), Baltic (September 10), and Aotearoa (September 18).

You can browse all upcoming AWS led in-person and virtual developer-focused events.

That’s all for this week. Check back next Monday for another Weekly Roundup!

Donnie

This post is part of our Weekly Roundup series. Check back each week for a quick roundup of interesting news and announcements from AWS!


Join Builder ID: Get started with your AWS Builder journey at builder.aws.com

AWS AI League: Learn, innovate, and compete in our new ultimate AI showdown

Post Syndicated from Elizabeth Fuentes original https://aws.amazon.com/blogs/aws/aws-ai-league-learn-innovate-and-compete-in-our-new-ultimate-ai-showdown/

Since 2018, AWS DeepRacer has engaged over 560,000 builders worldwide, demonstrating that developers learn and grow through competitive experiences. Today, we’re excited to expand into the generative AI era with AWS Artificial Intelligence (AI) League.

This is a unique competitive experience – your chance to dive deep into generative AI regardless of your skill level, compete with peers, and build solutions that solve actual business problems through an engaging, competitive experience.

With AWS AI League, your organization hosts private tournaments where teams collaborate and compete to solve real-world business use cases using practical AI skills. Participants craft effective prompts and fine-tune models while building powerful generative AI solutions relevant for their business. Throughout the competition, participants’ solutions are evaluated against reference standards on a real-time leaderboard that tracks performance based on accuracy and latency.

The AWS AI League experience starts with a 2-hour hands-on workshop led by AWS experts. This is followed by self-paced experimentation, culminating in a gameshow-style grand finale where participants showcase their generative AI creations addressing business challenges. Organizations can set up their own AWS AI League within half a day. The scalable design supports 500 to 5,000 employees while maintaining the same efficient timeline.

Supported by up to $2 million in AWS credits and a $25,000 championship prize pool at AWS re:Invent 2025, the program provides a unique opportunity to solve real business challenges.

AWS AI League transforms how organizations develop generative AI capabilities
AWS AI League transforms how organizations develop generative AI capabilities by combining hands-on skills development, domain expertise, and gamification. This approach makes AI learning accessible and engaging for all skill levels. Teams collaborate through industry-specific challenges that mirror real organizational needs, with each challenge providing reference datasets and evaluation standards that reflect actual business requirements.

  • Customizable industry-specific challenges – Tailor competitions to your specific business context. Healthcare teams work on patient discharge summaries, financial services focus on fraud detection, and media companies develop content creation solutions.
  • Integrated AWS AI stack experience – Participants gain hands-on experience with AWS AI and ML tools, including Amazon SageMaker AI, Amazon Bedrock, and Amazon Nova, accessible from Amazon SageMaker Unified Studio. Teams work through a secure, cost-controlled environment within their organization’s AWS account.
  • Real-time performance tracking – The leaderboard evaluates submissions against established benchmarks and reference standards throughout the competition, providing immediate feedback on accuracy and speed so teams can iterate and improve their solutions. During the final round, this scoring includes expert evaluation where domain experts and a live audience participate in real-time voting to determine which AI solutions best solve real business challenges.

  • AWS AI League offers two foundational competition tracks:
    • Prompt Sage – The Ultimate Prompt Battle – Race to craft the perfect AI prompts that unlock breakthrough solutions. whether you detect financial fraud or streamlining healthcare workflows, every word counts as they climb the leaderboard using zero-shot learning and chain-of-thought reasoning.
    • Tune Whiz – The Model Mastery Showdown – Generic AI models meet their match as you sculpt them into industry-specific powerhouses. Armed with your domain expertise and specialized questions, competitors fine-tune models that speak your business language fluently. Victory goes to who achieve the perfect balance of blazing performance, lightning efficiency, and cost optimization.

As Generative AI continues to evolve, AWS AI League will regularly introduce new challenges and formats in addition to these tracks.

Get started today
Ready to get started? Organizations can host private competitions by applying through the AWS AI League page. Individual developers can join public competitions at AWS Summits and AWS re:Invent.

PS: Writing a blog post at AWS is always a team effort, even when you see only one name under the post title. In this case, I want to thank Natasya Idries, for her generous help with technical guidance, and expertise, which made this overview possible and comprehensive.

— Eli

Introducing Amazon Bedrock AgentCore: Securely deploy and operate AI agents at any scale (preview)

Post Syndicated from Danilo Poccia original https://aws.amazon.com/blogs/aws/introducing-amazon-bedrock-agentcore-securely-deploy-and-operate-ai-agents-at-any-scale/

In just a few years, foundation models (FMs) have evolved from being used directly to create content in response to a user’s prompt, to now powering AI agents, a new class of software applications that use FMs to reason, plan, act, learn, and adapt in pursuit of user-defined goals with limited human oversight. This new wave of agentic AI is enabled by the emergence of standardized protocols such as Model Context Protocol (MCP) and Agent2Agent (A2A) that simplify how agents connect with other tools and systems.

In fact, building AI agents that can reliably perform complex tasks has become increasingly accessible thanks to open source frameworks like CrewAILangGraph, and Strands Agents. However, moving from a promising proof-of-concept to a production-ready agent that can scale to thousands of users presents significant challenges.

Instead of being able to focus on the core features of the agent, developers and AI engineers have to spend months building foundational infrastructure for session management, identity controls, memory systems, and observability—at the same time supporting security and compliance.

Today, we’re excited to announce the preview of Amazon Bedrock AgentCore, a comprehensive set of enterprise-grade services that help developers quickly and securely deploy and operate AI agents at scale using any framework and model, hosted on Amazon Bedrock or elsewhere.

More specifically, we are introducing today:

AgentCore Runtime – Provides sandboxed low-latency serverless environments with session isolation, supporting any agent framework including popular open source frameworks, tools, and models, and handling multimodal workloads and long-running agents.

AgentCore Memory – Manages session and long-term memory, providing relevant context to models while helping agents learn from past interactions.

AgentCore Observability – Offers step-by-step visualization of agent execution with metadata tagging, custom scoring, trajectory inspection, and troubleshooting/debugging filters.

AgentCore Identity – Enables AI agents to securely access AWS services and third-party tools and services such as GitHub, Salesforce, and Slack, either on behalf of users or by themselves with pre-authorized user consent.

AgentCore Gateway – Transforms existing APIs and AWS Lambda functions into agent-ready tools, offering unified access across protocols, including MCP, and runtime discovery.

AgentCore Browser – Provides managed web browser instances to scale your agents’ web automation workflows.

AgentCore Code Interpreter – Offers an isolated environment to run the code your agents generate.

These services can be used individually and are optimized to work together so developers don’t need to spend time piecing together components. AgentCore can work with open source or custom AI agent frameworks, giving teams the flexibility to maintain their preferred tools while gaining enterprise capabilities. To integrate these services into their existing code, developers can use the AgentCore SDK.

You can now discover, buy, and run pre-built agents and agent tools from AWS Marketplace with AgentCore Runtime. With just a few lines of code, your agents can securely connect to API-based agents and tools from AWS Marketplace with AgentCore Gateway to help you run complex workflows while maintaining compliance and control.

AgentCore eliminates tedious infrastructure work and operational complexity so development teams can bring groundbreaking agentic solutions to market faster.

Let’s see how this works in practice. I’ll share more info on the services as we use them.

Deploying a production-ready customer support assistant with Amazon Bedrock AgentCore (Preview)
When customers reach out with an email, it takes time to provide a reply. Customer support needs to check the validity of the email, find who the actual customer is in the customer relationship management (CRM) system, check their orders, and use product-specific knowledge bases to find the information required to prepare an answer.

An AI agent can simplify that by connecting to the internal systems, retrieve contextual information using a semantic data source, and draft a reply for the support team. For this use case, I built a simple prototype using Strands Agents. For simplicity and to validate the scenario, the internal tools are simulated using Python functions.

When I talk to developers, they tell me that similar prototypes, covering different use cases, are being built in many companies. When these prototypes are demonstrated to the company leadership and receive confirmation to proceed, the development team has to define how to go in production and satisfy the usual requirements for security, performance, availability, and scalability. This is where AgentCore can help.

Step 1 – Deploying to the cloud with AgentCore Runtime

AgentCore Runtime is a new service to securely deploy, run, and scale AI agents, providing isolation so that each user session runs in its own protected environment to help prevent data leakage—a critical requirement for applications handling sensitive data.

To match different security postures, agents can use different network configurations:

Sandbox – To only communicate with allowlisted AWS services.

Public – To run with managed internet access.

VPC-only (coming soon) – This option will allow to access resources hosted in a customer’s VPC or connected via AWS PrivateLink endpoints.

To deploy the agent to the cloud and get a secure, serverless endpoint with AgentCore Runtime, I add to the prototype a few lines of code using the AgentCore SDK to:

  • Import the AgentCore SDK.
  • Create the AgentCore app.
  • Specify which function is the entry point to invoke the agent.

Using a different or custom agent framework is a matter of replacing the agent invocation inside the entry point function.

Here’s the code of the prototype. The three lines I added to use AgentCore Runtime are the ones preceded by a comment.

from strands import Agent, tool
from strands_tools import calculator, current_time

# Import the AgentCore SDK
from bedrock_agentcore.runtime import BedrockAgentCoreApp

WELCOME_MESSAGE = """
Welcome to the Customer Support Assistant! How can I help you today?
"""

SYSTEM_PROMPT = """
You are an helpful customer support assistant.
When provided with a customer email, gather all necessary info and prepare the response email.
When asked about an order, look for it and tell the full description and date of the order to the customer.
Don't mention the customer ID in your reply.
"""

@tool
def get_customer_id(email_address: str):
    if email_address == "[email protected]":
        return { "customer_id": 123 }
    else:
        return { "message": "customer not found" }

@tool
def get_orders(customer_id: int):
    if customer_id == 123:
        return [{
            "order_id": 1234,
            "items": [ "smartphone", "smartphone USB-C charger", "smartphone black cover"],
            "date": "20250607"
        }]
    else:
        return { "message": "no order found" }

@tool
def get_knowledge_base_info(topic: str):
    kb_info = []
    if "smartphone" in topic:
        if "cover" in topic:
            kb_info.append("To put on the cover, insert the bottom first, then push from the back up to the top.")
            kb_info.append("To remove the cover, push the top and bottom of the cover at the same time.")
        if "charger" in topic:
            kb_info.append("Input: 100-240V AC, 50/60Hz")
            kb_info.append("Includes US/UK/EU plug adapters")
    if len(kb_info) > 0:
        return kb_info
    else:
        return { "message": "no info found" }

# Create an AgentCore app
app = BedrockAgentCoreApp()

agent = Agent(
    system_prompt=SYSTEM_PROMPT,
    tools=[calculator, current_time, get_customer_id, get_orders, get_knowledge_base_info]
)

# Specify the entrypoint function invoking the agent
@app.entrypoint
def invoke(payload, context: RequestContext):
    """Handler for agent invocation"""
    user_message = payload.get(
        "prompt", "No prompt found in input, please guide customer to create a json payload with prompt key"
    )
    result = agent(user_message)
    return {"result": result.message}

if __name__ == "__main__":
    app.run()

I install the AgentCore SDK and the starter toolkit in the Python virtual environment:

pip install bedrock-agentcore bedrock-agentcore-starter-toolkit

After I activate the virtual environment, I have access to the AgentCore command line interface (CLI) provided by the starter toolkit.

First, I use agentcore configure --entrypoint my_agent.py -er <IAM_ROLE_ARN> to configure the agent, passing the AWS Identity and Access Management (IAM) role that the agent will assume. In this case, the agent needs access to Amazon Bedrock to invoke the model. The role can give access to other AWS resources used by an agent, such as an Amazon Simple Storage Service (Amazon S3) bucket or a Amazon DynamoDB table.

I launch the agent locally with agentcore launch --local. When running locally, I can interact with the agent using agentcore invoke --local <PAYLOAD>. The payload is passed to the entry point function. Note that the JSON syntax of the invocations is defined in the entry point function. In this case, I look for prompt in the JSON payload, but can use a different syntax depending on your use case.

When I am satisfied by local testing, I use agentcore launch to deploy to the cloud.

After the deployment is succesful and an endpoint has been created, I check the status of the endpoint with agentcore status and invoke the endpoint with agentcore invoke <PAYLOAD>. For example, I pass a customer support request in the invocation:

agentcore invoke '{"prompt": "From: [email protected] – Hi, I bought a smartphone from your store. I am traveling to Europe next week, will I be able to use the charger? Also, I struggle to remove the cover. Thanks, Danilo"}'

Step 2 – Enabling memory for context

After an agent has been deployed in the AgentCore Runtime, the context needs to be persisted to be available for a new invocation. I add AgentCore Memory to maintain session context using its short-term memory capabilities.

First, I create a memory client and the memory store for the conversations:

from bedrock_agentcore.memory import MemoryClient

memory_client = MemoryClient(region_name="us-east-1")

memory = memory_client.create_memory_and_wait(
    name="CustomerSupport", 
    description="Customer support conversations"
)

I can now use create_event to stores agent interactions into short-term memory:

memory_client.create_event(
    memory_id=memory.get("id"), # Identifies the memory store
    actor_id="user-123",        # Identifies the user
    session_id="session-456",   # Identifies the session
    messages=[
        ("Hi, ...", "USER"),
        ("I'm sorry to hear that...", "ASSISTANT"),
        ("get_orders(customer_id='123')", "TOOL"),
        . . .
    ]
)

I can load the most recent turns of a conversations from short-term memory using list_events:

conversations = memory_client.list_events(
    memory_id=memory.get("id"), # Identifies the memory store
    actor_id="user-123",        # Identifies the user 
    session_id="session-456",   # Identifies the session
    max_results=5               # Number of most recent turns to retrieve
)

With this capability, the agent can maintain context during long sessions. But when a users come back with a new session, the conversation starts blank. Using long-term memory, the agent can personalize user experiences by retaining insights across multiple interactions.

To extract memories from a conversation, I can use built-in AgentCore Memory policies for user preferences, summarization, and semantic memory (to capture facts) or create custom policies for specialized needs. Data is stored encrypted using a namespace-based storage for data segmentation.

I change the previous code creating the memory store to include long-term capabilities by passing a semantic memory strategy. Note that an existing memory store can be updated to add strategies. In that case, the new strategies are applied to newer events.

memory = memory_client.create_memory_and_wait(
    name="CustomerSupport", 
    description="Customer support conversations",
    strategies=[{
        "semanticMemoryStrategy": {
            "name": "semanticFacts",
            "namespaces": ["/facts/{actorId}"]
        }
    }]
)

After long-term memory has been configured for a memory store, calling create_event will automatically apply those strategies to extract information from the conversations. I can then retrieve memories extracted from the conversation using a semantic query:

memories = memory_client.retrieve_memories(
    memory_id=memory.get("id"),
    namespace="/facts/user-123",
    query="smartphone model"
)

In this way, I can quickly improve the user experience so that the agent remembers customer preferences and facts that are outside of the scope of the CRM and use this information to improve the replies.

Step 3 – Adding identity and access controls

Without proper identity controls, access from the agent to internal tools always uses the same access level. To follow security requirements, I integrate AgentCore Identity so that the agent can use access controls scoped to the user’s or agent’s identity context.

I set up an identity client and create a workload identity, a unique identifier that represents the agent within the AgentCore Identity system:

from bedrock_agentcore.services.identity import IdentityClient

identity_client = IdentityClient("us-east-1")
workload_identity = identity_client.create_workload_identity(name="my-agent")

Then, I configure the credential providers, for example:

google_provider = identity_client.create_oauth2_credential_provider(
    {
        "name": "google-workspace",
        "credentialProviderVendor": "GoogleOauth2",
        "oauth2ProviderConfigInput": {
            "googleOauth2ProviderConfig": {
                "clientId": "your-google-client-id",
                "clientSecret": "your-google-client-secret",
            }
        },
    }
)

perplexity_provider = identity_client.create_api_key_credential_provider(
    {
        "name": "perplexity-ai",
        "apiKey": "perplexity-api-key"
    }
)

I can then add the @requires_access_token Python decorator (passing the provider name, the scope, and so on) to the functions that need an access token to perform their activities.

Using this approach, the agent can verify the identity through the company’s existing identity infrastructure, operate as a distinct, authenticated identity, act with scoped permissions and integrate across multiple identity providers (such as Amazon Cognito, Okta, or Microsoft Entra ID) and service boundaries including AWS and third-party tools and services (such as Slack, GitHub, and Salesforce).

To offer robust and secure access controls while streamlining end-user and agent builder experiences, AgentCore Identity implements a secure token vault that stores users’ tokens and allows agents to retrieve them securely.

For OAuth 2.0 compatible tools and services, when a user first grants consent for an agent to act on their behalf, AgentCore Identity collects and stores the user’s tokens issued by the tool in its vault, along with securely storing the agent’s OAuth client credentials. Agents, operating with their own distinct identity and when invoked by the user, can then access these tokens as needed, reducing the need for frequent user consent.

When the user token expires, AgentCore Identity triggers a new authorization prompt to the user for the agent to obtain updated user tokens. For tools that use API keys, AgentCore Identity also stores these keys securely and gives agents controlled access to retrieve them when needed. This secure storage streamlines the user experience while maintaining robust access controls, enabling agents to operate effectively across various tools and services.

Step 4 – Expanding agent capabilities with AgentCore Gateway

Until now, all internal tools are simulated in the code. Many agent frameworks, including Strands Agents, natively support MCP to connect to remote tools. To have access to internal systems (such as CRM and order management) via an MCP interface, I use AgentCore Gateway.

With AgentCore Gateway, the agent can access AWS services using Smithy models, Lambda functions, and internal APIs and third-party providers using OpenAPI specifications. It employs a dual authentication model to have secure access control for both incoming requests and outbound connections to target resources. Lambda functions can be used to integrate external systems, particularly applications that lack standard APIs or require multiple steps to retrieve information.

AgentCore Gateway facilitates cross-cutting features that most customers would otherwise need to build themselves, including authentication, authorization, throttling, custom request/response transformation (to match underlying API formats), multitenancy, and tool selection.

The tool selection feature helps find the most relevant tools for a specific agent’s task. AgentCore Gateway brings a uniform MCP interface across all these tools, using AgentCore Identity to provide an OAuth interface for tools that do not support OAuth out of the box like AWS services.

Step 5 – Adding capabilities with AgentCore Code Interpreter and Browser tools

To answer to customer requests, the customer support agent needs to perform calculations. To simplify that, I use the AgentCode SDK to add access to the AgentCore Code Interpreter.

Similarly, some of the integrations required by the agent don’t implement a programmatic API but need to be accessed through a web interface. I give access to the AgentCore Browser to let the agent navigate those web sites autonomously.

Step 6 – Gaining visibility with observability

Now that the agent is in production, I need visibility into its activities and performance. AgentCore provides enhanced observability to help developers effectively debug, audit, and monitor their agent performance in production. It comes with built-in dashboards to track essential operational metrics such as session count, latency, duration, token usage, error rates, and component-level latency and error breakdowns. AgentCore also gives visibility into an agent’s behavior by capturing and visualizing both the end-to-end traces, as well as “spans” that capture each step of the agent workflow including tool invocations, memory

The built-in dashboards offered by this service help reveal performance bottlenecks and identify why certain interactions might fail, enabling continuous improvement and reducing the mean time to detect (MTTD) and mean time to repair (MTTR) in case of issues.

AgentCore supports OpenTelemetry to help integrate agent telemetry data with existing observability platforms, including Amazon CloudWatch, Datadog, LangSmith, and Langfuse.

Step 7 – Conclusion

Through this journey, we transformed a local prototype into a production-ready system. Using AgentCore modular approach, we implemented enterprise requirements incrementally—from basic deployment to sophisticated memory, identity management, and tool integration—all while maintaining the existing agent code.

Things to know
Amazon Bedrock AgentCore is available in preview in US East (N. Virginia), US West (Oregon), Asia Pacific (Sydney), and Europe (Frankfurt). You can start using AgentCore services through the AWS Management Console , the AWS Command Line Interface (AWS CLI), the AWS SDKs, or via the AgentCore SDK.

You can try AgentCore services at no charge until September 16, 2025. Standard AWS pricing applies to any additional AWS Services used as part of using AgentCore (for example, CloudWatch pricing will apply for AgentCore Observability). Starting September 17, 2025, AWS will bill you for AgentCore service usage based on this page.

Whether you’re building customer support agents, workflow automation, or innovative AI-powered experiences, AgentCore provides the foundation you need to move from prototype to production with confidence.

To learn more and start deploying production-ready agents, visit the AgentCore documentation. For code examples and integration guides, check out the AgentCore samples GitHub repo.

Join the AgentCore Preview Discord server to provide feedback and discuss use cases. We’d like to hear from you!

Danilo

TwelveLabs video understanding models are now available in Amazon Bedrock

Post Syndicated from Channy Yun (윤석찬) original https://aws.amazon.com/blogs/aws/twelvelabs-video-understanding-models-are-now-available-in-amazon-bedrock/

Earlier this year, we preannounced that TwelveLabs video understanding models were coming to Amazon Bedrock. Today, we’re announcing the models are now available for searching through videos, classifying scenes, summarizing, and extracting insights with precision and reliability.

TwelveLabs has introduced Marengo, a video embedding model proficient at performing tasks such as search and classification, and Pegasus, a video language model that can generate text based on video data. These models are trained on Amazon SageMaker HyperPod to deliver groundbreaking video analysis that provides text summaries, metadata generation, and creative optimization.

With the TwelveLabs models in Amazon Bedrock, you can find specific moments using natural language video search capabilities like “show me the first touchdown of the game” or “find the scene where the main characters first meet” and instantly jump to those exact moments. You can also build applications to understand video content by generating descriptive text such as titles, topics, hashtags, summaries, chapters, or highlights for discovering insights and connections without requiring predefined labels or categories.

For example, you can find recurring themes in customer feedback or spot product usage patterns that weren’t obvious before. Whether you have hundreds or thousands of hours of video content, you can now transform that entire library into a searchable knowledge resource while maintaining enterprise-grade security and performance.

Let’s take a look at the Marengo and Pegasus videos that TwelveLabs has published.

You can transform video workflows with these models across industries. Media producers and editors can instantly locate specific scenes or dialogue, which means you can focus on storytelling rather than sifting through hours of footage. Marketing teams are streamlining their advertising workflows by quickly personalizing content to resonate with various audiences, while security teams are using the technology to proactively identify potential risks by spotting patterns across multiple video feeds.

Getting started with TwelveLabs models in Amazon Bedrock
Before getting started, if you’re new to using TwelveLabs models, go to the Amazon Bedrock console and choose Model access in the bottom left navigation pane. To access the latest TwelveLabs models, request access for Marengo Embed 2.7 and Pegasus 1.2 in TwelveLabs.

To use TwelveLabs models in Amazon Bedrock, choose Chat/Text Playground under Test in the left navigation pane. Choose Select model, select TwelveLabs as the category and Pegasus as the model, and then choose Apply.

For searching or generating text from your video, you should upload your video to an Amazon Simple Storage Service (Amazon S3) bucket or input Base64-formatted video string.

I will use a sample video generated with Amazon Nova Reel with a prompt: “A cute raccoon playing guitar underwater.”

Enter the S3 URI of your uploaded video and the S3 Bucket Owner, and then run your prompt: “Tell me about the video by timeline”.

You can get following model response:

The video opens with an underwater scene featuring a sandy seabed and swaying seaweed, creating a serene atmosphere. At around 5 seconds, a raccoon appears, swimming towards the camera with a curious expression. By 10 seconds, the raccoon is seen swimming near the seabed. The focus then shifts to a group of koi fish swimming gracefully near the seabed from 11 to 13 seconds.

At 14 seconds, the scene transitions to an ukulele resting on the seabed, with the camera zooming in to highlight its details. The raccoon reappears at 20 seconds, swimming among the koi fish, and by 23 seconds, it begins to play the ukulele. The raccoon continues to play the ukulele from 29 to 41 seconds, with the koi fish swimming around it, adding a lively and colorful touch to the underwater setting.

From 42 to 49 seconds, the raccoon is shown playing the ukulele with the koi fish swimming around it. The video concludes with a screen displaying "Video generated with Amazon Novo Reel 1.1" and "Available in Amazon Bedrock" from 50 to 54 seconds, followed by the AWS logo from 55 to 57 seconds.

The TwelveLabs models can be easily integrated into your applications using the Amazon Bedrock Converse API, which provides a unified interface for conversational AI interactions.

Here’s an example of how to use the AWS SDK for Python (Boto3) with the TwelveLabs Pegasus model:

import boto3
import json
import os

AWS_REGION = "us-east-1"
MODEL_ID = "twelvelabs.pegasus-1-2-v1:0"
VIDEO_PATH = "sample.mp4"

def read_file(file_path: str) -> bytes:
    """Read a file in binary mode."""
    try:
        with open(file_path, 'rb') as file:
            return file.read()
    except Exception as e:
        raise Exception(f"Error reading file {file_path}: {str(e)}")

bedrock_runtime = boto3.client(
    service_name="bedrock-runtime",
    region_name=AWS_REGION
)

request_body = {
    "messages": [
        {
            "role": "user",
            "content": [
                {
                    "inputPrompt": "tell me about the video",
                    "mediaSource: {
                        "base64String": read_file(VIDEO_PATH)
                    }
                },
            ],
        }
    ]
}

response = bedrock_runtime.converse(
    modelId=MODEL_ID,
    messages=request_body["messages"]
)

print(response["output"]["message"]["content"][-1]["text"])

The TwelveLabs Marengo Embed 2.7 model generates vector embeddings from video, text, audio, or image inputs. These embeddings can be used for similarity search, clustering, and other machine learning (ML) tasks. The model supports asynchronous inference through the Bedrock AsyncInvokeModel API.

For video source, you can request JSON format for the TwelveLabs Marengo Embed 2.7 model using the AsyncInvokeModel API.

{
    "modelId": "twelvelabs.marengo-embed-2.7",
    "modelInput": {
        "inputType": "video",
        "mediaSource": {
            "s3Location": {
                "uri": "s3://your-video-object-s3-path",
                "bucketOwner": "your-video-object-s3-bucket-owner-account"
            }
        }
    },
    "outputDataConfig": {
        "s3OutputDataConfig": {
            "s3Uri": "s3://your-bucket-name"
        }
    }
}

You can get a response delivered to the specified S3 location.

{
    "embedding": [0.345, -0.678, 0.901, ...],
    "embeddingOption": "visual-text",
    "startSec": 0.0,
    "endSec": 5.0
}

To help you get started, check out a broad range of code examples for multiple use cases and a variety of programming languages. To learn more, visit TwelveLabs Pegasus 1.2 and TwelveLabs Marengo Embed 2.7 in the AWS Documentation.

Now available
TwelveLabs models are generally available today in Amazon Bedrock: the Marengo model in the US East (N. Virginia), Europe (Ireland), and Asia Pacific (Seoul) Region, and the Pegasus model in US West (Oregon), and Europe (Ireland) Region accessible with cross-Region inference from US and Europe Regions. Check the full Region list for future updates. To learn more, visit the TwelveLabs in Amazon Bedrock product page and the Amazon Bedrock pricing page.

Give TwelveLabs models a try on the Amazon Bedrock console today, and send feedback to AWS re:Post for Amazon Bedrock or through your usual AWS Support contacts.

Channy

Creando experiencias de cliente con IA mediante un hub de comunicaciones moderno

Post Syndicated from Bruno Giorgini original https://aws.amazon.com/blogs/messaging-and-targeting/creando-experiencias-de-cliente-con-ia-mediante-un-hub-de-comunicaciones-moderno/

Los clientes de hoy esperan que las organizaciones satisfagan proactivamente sus necesidades con contenido personalizado, entregado en el momento, lugar y forma de su elección. Buscan interacciones dinámicas y conscientes del contexto con conversaciones sofisticadas a través de todos los canales de comunicación. Esta creciente demanda ejerce presión sobre las organizaciones para transformar sus flujos de trabajo de experiencia del cliente para mejorar la lealtad y aumentar la eficiencia operativa. Si bien los avances recientes en Generative AI (GenAI), incluida la hiperpersonalización y Agentic AI, ofrecen posibilidades interesantes, también presentan nuevos desafíos. Las organizaciones necesitan una arquitectura flexible y reutilizable que les permita incorporar GenAI en sus sistemas existentes de participación del cliente sin requerir una revisión completa de sus soluciones dispares actuales.

Esta publicación de blog explora cómo construir un centro de comunicaciones moderno impulsado por IA utilizando ejemplos de GitHub de código abierto que integran servicios de SMS/MMS y WhatsApp con capacidades de GenAI. Las organizaciones pueden crear experiencias innovadoras de cliente impulsadas por IA con una rápida prueba de concepto sin interrumpir los sistemas existentes.

En combinación con Vector Databases y Retrieval Augmented Generation (RAG), GenAI hace posible reorganizar el conocimiento en un solo sistema y consultar desde una única interfaz de usuario a través de conversación en lenguaje natural con un chatbot o asistente virtual. Canalizar las comunicaciones de los clientes a través de un centro de comunicaciones multicanal vinculado con capacidades de GenAI ayuda a unificar los mecanismos de participación del cliente y agiliza la creación de experiencias ricas para el cliente. Los clientes interactúan con agentes de IA y bots de preguntas y respuestas en el canal de comunicación que les resulta conveniente para autogestionar sus necesidades. Las organizaciones pueden construir experiencias de cliente agnósticas al canal de comunicación mientras recopilan eventos de participación del canal y datos conversacionales en un almacén de datos centralizado para obtener información en tiempo real, consultas ad-hoc, análisis y entrenamiento de ML.

Descripción general de la solución

En el núcleo de la solución se encuentra el Centro de Comunicaciones Moderno que conecta los canales de comunicación digital con servicios clave de GenAI, como Amazon Bedrock y Amazon Q, junto con servicios de AWS ML, bases de datos, almacenamiento y computación sin servidor.

Este diagrama muestra la arquitectura de la solución en Nivel 300

AWS End User Messaging y Amazon SES proporcionan acceso a nivel de API a canales de comunicación digital, ofreciendo servicios seguros, escalables, de alto rendimiento y rentables para que las aplicaciones empresariales intercambien SMS/MMS, WhatsApp, notificaciones push y de voz, y correo electrónico con los clientes.

Una colección de código de muestra de código abierto, publicada en el repositorio AWS-samples de GitHub, ilustra cómo facilitar conversaciones generativas en canales SMS/MMS y WhatsApp. Esto se extenderá para incluir servicios de correo electrónico. Dos componentes clave forman la base de las Muestras de Integración de GenAI: el Orquestrador de chat Multicanal con Agentes de IA, y la Base de Datos de Participación y Análisis para End User Messaging y SES. Nos referiremos a estos simplemente como el Procesador de Conversaciones y la Base de Datos de Participación en el diagrama de la solución.

El Procesador de Conversaciones recibe mensajes de clientes a través de AWS End User Messaging y Amazon Simple Email Service (SES), almacena los detalles de la conversación e invoca al Agente de Amazon Bedrock relevante. Los Agentes de Amazon Bedrock utilizan Modelos de Lenguaje Grandes (LLMs) y bases de conocimiento para analizar tareas, dividirlas en pasos accionables, ejecutar esos pasos o buscar en la base de conocimiento, observar resultados y refinar iterativamente su enfoque hasta completar la tarea junto con una respuesta. Alternativamente, el Procesador de Conversaciones puede funcionar como un bot de preguntas y respuestas, en cuyo caso utiliza Amazon Bedrock Knowledge Bases junto con su función RAG para generar una respuesta LLM y enviarla por el mismo canal que el mensaje del cliente.

La Base de Datos de Participación recopila y combina datos de participación del cliente y registros conversacionales de todos los canales de comunicación, almacenando la información en un data lake centralizado en Amazon S3. Al convertir los datos a un formato común y canónico, la solución simplifica la consulta y el análisis de estos eventos entrantes. Una función Lambda Transformer aprovecha las Plantillas Apache Velocity para transformar los datos JSON entrantes, permitiendo obtener información en tiempo real.

Los datos de eventos sin procesar almacenados en el data lake de Amazon S3 pueden luego alimentar otros servicios de AWS para su procesamiento posterior. Por ejemplo, los datos pueden fluir hacia Amazon Connect Customer Data Profiles o Amazon SageMaker para apoyar el entrenamiento de modelos de machine learning. Los analistas de datos pueden usar Amazon Athena para realizar consultas directas para informes detallados ad-hoc, o enviar los datos a Amazon QuickSight para visualizaciones avanzadas y capacidades de consulta en lenguaje natural a través de Amazon Q en QuickSight.

NOTA: Existe la posibilidad de que los usuarios finales envíen Información Personal Identificable (PII) en los mensajes. Para proteger la privacidad del cliente, considere usar Amazon Comprehend para ayudar a redactar PII antes de almacenar mensajes en S3. La siguiente publicación de blog proporciona una buena descripción general de cómo usar Comprehend para redactar PII: Redact sensitive data from streaming data in near-real time using Amazon Comprehend and Amazon Kinesis Data Firehose.

Amazon Bedrock proporciona capacidades centrales de GenAI como LLMs, Knowledge Bases, Retrieval Augmented Generation (RAG), agentes de IA y Guardrails, para comprender las solicitudes de los clientes, determinar qué acción tomar y qué comunicar de vuelta. Amazon Bedrock Knowledge Bases proporciona conocimiento y razonamiento específico de la organización, mientras que los Agentes de Amazon Bedrock automatizan tareas de múltiples pasos conectándose perfectamente con los sistemas, APIs y fuentes de datos de la empresa.

Requisitos previos

Los siguientes requisitos previos son necesarios para construir su centro de comunicaciones moderno:

  • Una cuenta de AWS. Regístrese para obtener una cuenta de AWS en el sitio web de AWS si no tiene una.
  • Roles y permisos apropiados de AWS Identity and Access Management (IAM) para Amazon Bedrock, AWS End User Messaging y Amazon S3. Para más información, consulte Create a service role for model import.
  • Configuración de AWS End User Messaging: Necesitará configurar la identidad de origen necesaria en el servicio AWS End User Messaging para entregar mensajes a través de SMS o WhatsApp. Si configura SMS, se debe aprovisionar un Número de Teléfono de Origen SMS registrado y activo en AWS End User Messaging SMS. (Dentro de Estados Unidos, use 10DLC o Números Gratuitos (TFNs)). Si configura WhatsApp, se debe aprovisionar un número activo que haya sido registrado con Meta/WhatsApp en AWS End User Messaging Social.
  • Modelos de Amazon Bedrock: Bedrock Anthropic Claude 3.0 Sonnet y Titan Text Embeddings V2 habilitados en su región. Tenga en cuenta que estos son los modelos predeterminados utilizados por la solución; sin embargo, puede experimentar con diferentes modelos.
  • Docker instalado y en ejecución – Se utiliza localmente para empaquetar recursos para el despliegue.
  • Node (> v18) y NPM (> v8.19) instalados y configurados en su computadora
  • AWS Command Line Interface (AWS CLI) instalado y configurado
  • AWS CDK (v2) instalado y configurado en su computadora.

Implementación del Procesador de Conversaciones y Base de Datos de Participación

Implemente las siguientes dos soluciones. Si bien no es obligatorio, es mejor implementarlas en este orden, ya que las salidas de la Base de Datos de Participación pueden utilizarse en el ejemplo de Chat Multicanal:

    1. Engagement Database and Analytics for End User Messaging and SES
    2. Orquestrador de chat Multicanal con Agentes de IA

Cada solución contiene instrucciones detalladas para implementar los servicios requeridos usando AWS Cloud Development Kit (CDK). La primera solución de Base de Datos de Participación creará un flujo de Amazon Data Firehose que puede utilizarse como entrada para la segunda aplicación de Chat Multicanal, de modo que los datos puedan almacenarse y consultarse en la Base de Datos de Participación.

Orquestrador de chat Multicanal con Agentes de IA

Esta solución demuestra cómo los usuarios pueden interactuar con tres diferentes fuentes de conocimiento. Puede que no necesite las tres, sin embargo, esto debería servir como un buen ejemplo para construir la fuente de conocimiento adecuada para su caso de uso particular:

Construya sus Bases de Conocimiento en Amazon Bedrock usando Amazon S3. Por defecto, la solución creará Bases de Conocimiento usando un Bucket de Amazon S3 como fuente de datos. Esta solución le permite cargar documentos a un bucket de Amazon S3 para poblar la base de conocimiento.

NOTA: El proyecto inicial crea un bucket S3 para almacenar los documentos utilizados para la Base de Conocimiento de Bedrock. Por favor, considere usar Amazon Macie para ayudar en el descubrimiento de datos potencialmente sensibles en buckets S3. Amazon Macie puede habilitarse en una prueba gratuita durante 30 días, hasta 150GB por cuenta.

Construya su Base de Conocimiento en Amazon Bedrock usando un Web Crawler. Opcionalmente configure su base de conocimiento para escanear o rastrear sitio(s) web para poblar su base de conocimiento.

Agentes de Amazon Bedrock: Opcionalmente permita que sus usuarios chateen con Agentes de Amazon Bedrock. Los agentes tienen el beneficio adicional de soportar bases de conocimiento para responder preguntas y guiar a los usuarios a través de la recopilación de información necesaria para automatizar una tarea como hacer una reserva. Hay agentes de ejemplo disponibles en el repositorio Amazon Bedrock Agent Samples. Tenga en cuenta que necesitará tener un Agente de Amazon Bedrock creado en su región antes de implementar la solución.

Conclusión

Un Centro de Comunicaciones Moderno, acoplado de manera flexible con servicios centrales de Generative AI, establecerá una base componible para construir experiencias de cliente agnósticas al canal de comunicación. Construya uno aprovechando las Muestras de Integración de GenAI, el Procesador de Conversaciones y la Base de Datos de Participación, combinándolos con los servicios de comunicación digital seguros, escalables, de alto rendimiento y rentables de AWS End User Messaging y Amazon SES. Esto proporcionará un único punto de acceso conversacional a bases de conocimiento y capacidades de IA agéntica en Amazon Bedrock. Comience a experimentar con innovaciones de experiencia del cliente impulsadas por IA con una rápida prueba de concepto que no interferirá con su configuración actual de participación del cliente.

Acerca de los Autores

Orchestrating document processing with AWS AppSync Events and Amazon Bedrock

Post Syndicated from Mehdi Amrane original https://aws.amazon.com/blogs/compute/orchestrating-document-processing-with-aws-appsync-events-and-amazon-bedrock/

Many organizations implement intelligent document processing pipelines in order to extract meaningful insights from an increasing volume of unstructured content (such as insurance claims, loan applications and more). Traditionally, these pipelines require significant engineering efforts, as the implementation often involves using several machine learning (ML) models and orchestrating complex workflows.

As organizations integrate these pipelines to customer facing applications (such as web applications for customers to upload documents such as insurance claims, loan approval documents and more), they set goals to provide insights in real time to increase the end customer experience. These organizations also aim to run and scale these workloads with minimal operational overhead and optimizing on costs. In addition, these organizations require the implementation of common security practices such as identity and access management, to make sure that only authorized and authenticated users are allowed to perform specific actions or access specific resources.

In this post, we show you a solution to simplify the creation of an intelligent document processing pipeline, with a web application for customers to upload their files (documents and images) and derive insights from it (summarization, fields extraction and classification). The solution primarily use serverless technologies, it includes a web socket to receive insights in real time and offers several benefits, such as automatic scaling, built-in high availability, and a pay-per-use billing model to optimize on costs. The solution also includes an authentication layer and an authorization layer to manage identities and permissions.

Solution overview

In this post, we provide an operational overview of the solution, and then describe how to set it up with the following services:

The solution architecture is illustrated in the following diagram:

Step 1: The user authenticates to the web application (hosted in AWS Amplify).
Step 2: Amazon Cognito validates the authentication details. After this, the user is now logged in the web application.
Steps 3aand 3b:

  • Step 3a: The web application (AWS Amplify) subscribes to an AWS AppSync Events web socket.
  • Step 3b: The AWS AppSync Events web socket calls an AWS Lambda authorizer to confirm that the user is authorized to subscribe to the web socket.

Step 4: The user uploads a file (document or image) using the web application.
Step 5: The web application (hosted in AWS Amplify) calls Amazon Cognito (identity pool) to confirm that the user is authorized to upload a file.
Step 6: The file is uploaded in an Amazon S3 bucket.
Steps 7a and 7b: Upon reception of an Amazon S3 upload event (which notifies that the file was uploaded in the Amazon S3 bucket) in the default Amazon Event Bridge bus, an Amazon Event Bridge bus rule triggers the execution of an AWS Step Functions state machine to start the orchestration workflow.
Step 8 (Step to extract fields from a file and classify it):

  • Step 8a: The first AWS Lambda function starts a new Amazon Bedrock Automation job (this job extracts specific fields from the uploaded file and classify it)
  • Step 8b: Once the job is completed, the results are stored in an Amazon S3 bucket.
  • Step 8c and 8d: Upon reception of an Amazon S3 event (which notifies that the results were stored in the Amazon S3 bucket) in the default Amazon Event Bridge, an Amazon Event Bridge bus rule triggers the execution of an AWS Lambda function
  • Step 8e: An AWS Lambda function publishes the results to the web socket.

Steps 9a and 9b: The second AWS Lambda function submits a prompt to an Amazon Bedrock foundation model (Sonnet 3), to request a summarization in streaming of the uploaded file. The AWS Lambda function publishes the streaming data to the web socket.

After Step 8e and Step 9b, the user can now consult the summarization result and extraction insights of the uploaded file in the web application.

Pre-requisites

To follow along and set up this solution, you must have the following:

  • An AWS account
  • A device with access to your AWS account with the following:
    • Python 3.12 installed (including pip)
    • Node.js 20.12.0 installed
  • Enable Model Access to the Claude 3 Sonnet model in Amazon Bedrock


Note: Deploying this solution will incur costs. Review the pricing page of each AWS service used in this post for details on costs. The cost of running this solution will primarily depend on:

  • The number of documents (and the size of each document)
  • The number of active users

Setup Amazon Bedrock Data Automation

In this section, we setup an Amazon Bedrock Data Automation project and an Amazon Bedrock blueprint.

A project contains a list of blueprints, and each blueprint defines the fields to extract from different types of files (such as documents or images). In this post, we define a blueprint for a driving license.

Complete the following steps to create an Amazon Bedrock Data Automation project and a driving license blueprint:

  1. Clone the GitHub repository
    git clone https://github.com/aws-samples/sample-create-idp-with-appsyncevents-and-amazonbedrock.git

  2. Go to the sample-create-idp-with-appsyncevents-and-amazonbedrock folder
    cd sample-create-idp-with-appsyncevents-and-amazonbedrock

  3. Initialize the environment (make the shell script files, from the GitHub repository, ready to be used)
    chmod +x ./init-env.sh && source ./init-env.sh

  4. Run the script setup-bda-project.sh to create an Amazon Bedrock Data Automation project and a sample driving license blueprint:
    ./setup-bda-project.sh

Create the web socket and orchestration backend

In this section, we create the following resources:

  • A user directory for web authentication and authorization, created with an Amazon Cognito user pool. An Amazon Cognito identity pool is also created to validate that users are authorized to upload files via the web application.
  • A web socket using AWS AppSync Events. This allows our web application to receive real time updates for summarization and extraction results. An authorization layer is also created to protect the web socket from unauthorized users. This is implemented with a Lambda authorizer function to validate that incoming requests include valid authorization details.
  • A state machine using AWS Step Functions and AWS Lambda to orchestrate the summarization and extraction operations from the unstructured content
  • Amazon S3 buckets to store files for document processing, and code files for AWS Lambda functions

Complete the following steps to create the web socket and the orchestration backend of the solution, using AWS CloudFormation templates:

  1. Create Amazon S3 buckets used by the solution by running the following script. These buckets will store the files uploaded by users and code files of the AWS Lambda functions used in this solution.
    cd $CURRENT_DIR/s3; ./create-s3-buckets.sh

  2. Create the Amazon Cognito user pool and identity pool by running the create-cognito-userpool.sh script:
    cd $CURRENT_DIR/cognito; ./create-cognito-userpool.sh

  3. Create the AWS AppSync Events web socket by running the following script:
    cd $CURRENT_DIR/appsync/; ./create-appsync-api.sh

  4. Create the AWS Step Functions state machine (including AWS Lambda functions) by running the following scripts:
    cd $CURRENT_DIR/orchestration/; ./create-orchestration.sh

Configure the Amazon Cognito user pool

In this section, we create a user in our Amazon Cognito user pool. This user will log in to our web application.

Run the script create-cognito-testuser.sh to create the user (make sure to provide your email address):

cd $CURRENT_DIR/cognito; ./create-cognito-testuser.sh #your-email-address#

After you create the user, you should receive an email with a temporary password in this format: “Your username is #your-email-address# and temporary password is #temporary-password#.”

Keep note of these login details (email address and temporary password) to use later when testing the web application.

Create the web application

In this section, we build a web application using AWS Amplify and publish it to make it accessible through an endpoint URL.

Complete the following steps to create the web application:

  1. Run the script create-webapp.sh to create the web application with AWS Amplify:
    cd $CURRENT_DIR/amplify/; ./create-webapp.sh

  2. Run the script deploy.sh to deploy the web application
    cd $CURRENT_DIR/amplify/amplify-idp; ./deploy.sh

The web application is now available for testing and a URL should be displayed, as shown in the following screenshot. Take note of the URL to use in the following section.

Test the web application

In this section, we test the web application and upload a file to be processed:

  1. Open the URL of the AWS Amplify application in your web browser.
  2. Enter your login information (your email and the temporary password you received earlier while configuring the user pool in Amazon Cognito) and choose Sign in.
  3. When prompted, enter a new password and choose Change Password.
  4. You should now be able to see a web interface.
  5. Download the sample driving license at this location and upload it via the web application using either your camera or a file in your local device, as illustrated

Once the file is uploaded, you should start receiving responses in the web application. When all the operations are completed, you should see a result equivalent to what is shown in the following screenshot:

Note: If you are planning to use other driving license sample images with other formats, you may have to update the existing Bedrock Data Automation blueprint we created earlier or define a new blueprint in your Bedrock Data Automation project we created earlier for these new images to work. For more information, please review the Bedrock Data Automation documentation.

Clean up

To make sure that no additional cost is incurred, remove the resources provisioned in your account. Make sure you’re in the correct AWS account before deleting the following resources.

Important note: You should exercise caution when performing the preceding steps. Make sure you are deleting the resources in the correct AWS account.

You can either navigate to the AWS CloudFormation console to delete the CloudFormation stacks associated to the resources provisioned or use the cleanup helper script cleanup.sh available at the root of the sample-create-idp-with-appsyncevents-and-amazonbedrock folder:

./cleanup.sh #region#

Conclusion

In this post, we walked through a solution to create a document processing pipeline, with a web application using serverless services. Via the web application, we were able to upload a file and receive responses in real time for different types of operations (summarization, extraction of specific fields and classification). First, we created an Amazon Bedrock Data Automation project (with a driving license blueprint). Then we created a web socket along with an orchestration solution using a state machine (AWS Step Functions and AWS Lambda functions). We also configured a user pool to grant a user access to the web application. Finally, we created the frontend of the web application in AWS Amplify.

To dive deeper into this solution, a self-paced workshop is available in AWS Workshop Studio.